veterans benefits administration sept 2015 stakeholder enterprise portal
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VETERANS BENEFITS ADMINISTRATION Sept 2015
Stakeholder Enterprise Portal
VETERANS BENEFITS ADMINISTRATION 2
Stakeholder Enterprise PortalAgenda
• Introduction• Overview of SEP
– Representation Requests– Representative Dashboard– VSO Work Queue
• Walkthrough of Compensation Application
• Resources• Points of Contact• Digits-to-Digits (D2D)
VETERANS BENEFITS ADMINISTRATION 3
Stakeholder Enterprise PortalAgenda
Enterprise, Access, and Integration, EA&I (Formerly VRM)
VETERANS BENEFITS ADMINISTRATION 4
Stakeholder Enterprise Portal
VETERANS BENEFITS ADMINISTRATION
Stakeholder Enterprise Portal Overview
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• Secure web-based (Internet) portal
• URL: www.sep.va.gov
• Electronic way of doing business with the VA
• Users are external business partners who support Veterans• Veterans Service Organizations• Attorneys• Claim Agents
VETERANS BENEFITS ADMINISTRATION
Stakeholder Enterprise Portal Overview
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Current Features:
– Access to the Integrated VA Form 21-526EZ (Prepare and Submit)
– Access to VA forms 686c and 674 (Prepare and Submit)
– Representation Requests, VA Form 21-22 (Accept or Decline)
– SEP Representative Work Queue
– Claim Status to include Intent to File and Upload Supporting Evidence
– Unauthenticated Chat (for Registration and Log In Difficulties)– Authenticated Chat
VETERANS BENEFITS ADMINISTRATION
Stakeholder Enterprise Portal Overview
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Current Features (cont.):
– Views of the Veteran:
– Payment History
– eBenefits Profile– Veteran’s Representative– Benefits Summary (Current Benefits)– Disability Summary (Rated and Pending Disabilities)– Dependent Information
– Ancillary Benefits
VETERANS BENEFITS ADMINISTRATION
Stakeholder Enterprise Portal Overview
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Representation Requests (User Guide Sections 5.0 – 5.4)
The Representation Requests page (tab) isused to review and accept(or decline) electronic21-22 requests.
Once a request isaccepted, a representativehas access to the Veteran’s information through SEP.
VETERANS BENEFITS ADMINISTRATION
Stakeholder Enterprise Portal Overview
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Representative Dashboard (User Guide Sections 6.0 – 6.6)
The Dashboard page (tab) is used to search for a Veteran.
Once a Veteran’s record is found the Representativecan access certain information.
VETERANS BENEFITS ADMINISTRATION
Stakeholder Enterprise Portal Overview
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Representative Dashboard (User Guide Sections 6.0 – 6.6) Currently there are eight (8) actions that can be taken. The information provided is read only.
The two (2) Actions used toprovide additional evidence on an existing claim or tosubmit a new claim are:
• Claim Status – uploaddocuments to support the Veteran’s claim
• Online Forms – access the Compensation and Dependent applications
VETERANS BENEFITS ADMINISTRATION
Stakeholder Enterprise Portal Overview
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VSO Work Queue (User Guide Sections 8.0 – 8.1)
The VSO Work Queue is used to search for electronic applications that have been started, but not submitted.
The application may have been started by the Veteranusing eBenefits or by a Representative using SEP.
VETERANS BENEFITS ADMINISTRATION
Stakeholder Enterprise Portal
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Resources:
– SEP FAQs
https://www.sep.va.gov/sep/web/guest/faq
– SEP User Guide
https://www.sep.va.gov/sep/ecms-proxy/document/sep/dynamic-content/sep/assets/downloads/SEP_User_Guide_July2015.pdf
VETERANS BENEFITS ADMINISTRATION 13
Stakeholder Enterprise Portal
Questions? Feel free to contact us!
Colleen Powell(601) 364-7079
or
Digits-to-Digits (D2D)
Business Lead: Stan Moran
VETERANS BENEFITS ADMINISTRATION
Increasing and Improving Self-Service Access to Partners
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Benefits: Allows VSOs to submit electronic claims from their CMS
directly into VBMS Eliminates the need to print and mail hard copies to VA
to submit claims Allows partners to leverage their investments in CMS
systems Reduces submission times
VSO Claims Management System (CMS)
Regional OfficeVSO
Working Draft, Pre-Decisional, Deliberative Document – Internal VA Use Only
Pilot Production (in progress) Currently in Pilot Phase National Rollout deployment
scheduled to start Fall 2015
VETERANS BENEFITS ADMINISTRATION
VA Forms Currently Supported by D2D
• VA Form 21-526EZ – Application for Disability Compensation and Related Compensation Benefits
• VA Form 21-22 – Appointment of Veterans service Organization as the claimants representative
• VA Form 21-0966 – (Data Only) Intent to File a claim for Compensation
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VETERANS BENEFITS ADMINISTRATION
Additional Information
Please visit the D2D public-facing web site for Frequently Asked Questions (FAQs) and for more information: http://www.innovation.va.gov/program-d2d.html
Your Primary D2D Points-of-Contacts (POCs):
D2D Mailbox: [email protected]
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