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Veterans’ Program Services in the One-Stop Environment

Veterans’ Program Staff TrainingDelivering Priority of Services &

Case Management

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Training Objectives These are the objectives of this presentation:

Awareness of the Veterans’ Program MissionUnderstanding of the Priority of Services entitlement for

VeteransUnderstanding the Importance of Intensive Services

Using the Case Management Tools in the Employ Florida Marketplace (EFM)

Awareness of U.S. Department of Labor, Veterans Employment & Training Service (USDOL/VETS) Expectations

Understanding of State Strategies for SuccessAwareness of the State’s Areas of concern

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Florida’s Veterans Program Mission

The mission of the Department of Economic Opportunity’s (DEO) Veterans’ Program:

To promote and maximize the employment of Florida's veterans, especially veterans with barriers to employment, utilizing the complete menu of One-Stop Career Center resources.

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USDOL/VETS Overview & Concerns

The USDOL/VETS offers employment and training services to eligible veterans through a noncompetitive Jobs for Veterans State Grants (JVSG) Program.

USDOL/VETS offers competitive grants

Reporting, Desk Audit Tool and Technical Assistance Visit overview

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State’s Areas of Focus

Focus for the State Veterans’ Program:

Follow-up on job referrals and Job Development contactsCase management to veterans with barriers to

employment Contacting EFM self-registered veterans Verifying veterans’ EFM registrationsDirect placement requirements by Regional Workforce

Board (RWB)Reducing services to non-veterans by veteran

employment representatives Your feedback on challenges and issues related to

service delivery

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Priority of service changes, effective January 19, 2009, requires:

Identifying and informing veterans and eligible spouses, including widows and widowers as outline in Veterans Program Letter (VPL) 03-04, Enclosure 2b, page 4, “Other Eligible Person”.

Implementing Priority of ServiceResponsibilities of states and local One-Stop Career

Center’sMonitoring compliance with Veterans’ Priority of ServiceData collection and reporting on Priority of Service

Program Reminder

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Florida’s veterans and eligible spouses are to be notified of programs and/or services available at the point of entry.In general, an Eligible Spouse is:

The spouse of a person killed in action or who died of a service-connected disability

The spouse of any member of the Armed Forces serving on active duty who is missing in action, captured in the line of duty, of forcibly detained or interned in the line of duty by a foreign government or power

The spouse of any person who has a total disability permanent in nature from a service-connected disability or died while disabled

Points of Entry include; Physical locations, such as One-Stop Career CentersWeb sitesCareer/Jobs FairsMass Recruitments

Priority of ServiceIdentifying and Informing Covered Persons

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Priority of ServiceService Delivery

Point of Service Entry using Employ Florida Marketplace (EFM):

Approximately 75% of veterans have self-registered in EFM versus receiving staff-assisted registrations at the One-Stop

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Florida uses the EFM as the employment service delivery system.

EFM’s features include: Identifying all self-registered veterans and eligible spouses, which includes Unemployment Insurance (UC) Migration.

A messaging system: Direct communication with veterans, providing information on job alerts, job fair and veterans related information.

Virtual Recruiter: A search agent that automatically reviews job postings and notifies the client of jobs that match their skills

Priority of ServiceService Delivery

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Priority of ServiceService Delivery

https://www.employflorida.com

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EFM Automated Service for Veterans and Eligible Spouses:

Newly self-registering veterans and eligible spouses arepresented with a “Veteran Priority of Service” button option, so that they may receive information concerning their entitlements.

Priority of ServiceService Delivery

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Priority of ServiceService Delivery

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When clicked, the Florida Veteran Priority of Service pagewill be displayed. The same information is located on EFM Veteran Service page.

EFM Service code 089: Notification of Veteran Priority of Service is added to the service plan after a veteran self-registers and clicks on the Veterans Priority of Service tab.

EFM Service code 189: Notification of Veteran Priority of Service is to be added when a staff assisted service is provided and includes the provision of information on Priority of Service to veterans and eligible person.

Priority of ServiceService Delivery

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For monitoring proposes: The Priority of Service codes 089 and189 will be reviewed during State monitoring and VETS Technical Assistance visits.

Priority of ServiceMonitoring

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State Negotiated PY 2010-11 Performance Measurement Targets  

DVOP  Disabled Veterans EER 45%

Disabled Veterans ERR 74%

LVER  

Recently Separated Veterans EER 50%

Recently Separated Veterans ERR 76%

DVOP/LVER Consolidated  

Veteran EER-Weighted 45%

Veteran ERR 75%

Veterans’ Average Earnings (AE) $14,000

Performance Targets for One-Stop Services for Veterans  

Veterans Entered Employment Rate (EER) 43%

Veterans Employment Retention Rate (ERR) 75%

Veterans Average Earning (AE) $14,300

Disabled Veterans EER 41%

Disabled Veterans ERR 75%

Disabled Veterans AE $14,781

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Weighting: Assures that special consideration is given to disabled veterans requiring intensive services.

The Entered Employment Rate (EER) is adjusted based on the proportion that veterans who entered employment after receiving intensive services represent among all veterans who entered employment.

VPL 05-08 Wtd EER Calculation - Tool

http://www.dol.gov/vets/VPLS/VPLDirectory.htm

Performance Measurements

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Intensive Services & Case Management

All veterans who are pursuing employment will be registered in the EFM system.

Veterans with barriers to employment will be provided with the necessary initial assessment and the required documented intensive services, as well as case management where needed.

Case Management can be established in the EFM. Assessments and Employment Development Plans (EDPs) can be created in EFM.

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Services Strategies for SuccessEducate staff/partners (One-Stop Career Center associates, managers, LVERs, DVOPs, etc.)Stay current on veteran related programs; local, state and nationalEnsure staff have access to job tools: updated computer equipment, Internet, e-mail, training, etc.Effective marketing of the program: planned and coordinated

employer visits benefits RWB program objectives as well as veteransMarketing One-Stops to veterans: serving employed as well as unemployed veteransDVOP/LVER staff coordinate and effectively communicate with RWB One-Stop Center managers on veterans’ issuesSeamless and fully integrated veterans’ employment services

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Marketing Strategies for Success

Marketing plans raise awareness among employers about veterans as well as One-Stop Career Center services.

Examples include, but are not limited to:Job/Career fairsEmployer visitsMedia outlets (coordinate with RWB management)Community groups, Military organizations and service

organizations

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Strategies for Success

Follow-up !Follow-up !!

Follow-up !!!

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Employ Florida Marketplace (EFM)Services Reminders:Veteran registration, including skill profileCase Management, create Individualized Employment Plan (IEP) Provide meaningful service (services with asterisks in EFM commence or extend participation of the veteran)Accurate and concise case notes in EFMResume builderVeteran File Search and Skills/Job matchingIdentify self-registered veteransClient messaging for effective communicationAlerts as reminders or triggers to veterans

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Summary We discussed the following objectives:

Awareness of the USDOL/VETS Jobs for Veterans Grant Understanding of case managementUnderstanding of the Priority of Veteran ServicesUnderstanding of State strategies for successAwareness of additional Veteran programsState areas of focus

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Shawn Forehand Paul FurbushState Veterans Programs Coordinator (850) 921-3867(850) 245-7424 Fax: (850) 921-3495shawn.forehand@deo.myflorida.com paul.furbush@deo.myflorida.com

Resources; DEO Veterans’ Workforce program Resources http://www.floridajobs.org/workforce/Vet_Resources.html

DOL Vets Veterans Program Letters http://www.dol.gov/vets/VPLS/VPLDirectory.htm

Student Veterans of Americahttp://www.studentveterans.org

Contact Information