Sarah Brooks | Veterans Affairs | @sarahbbrooksJulia Kim | Veterans Affairs |

Busting StereotypesVeterans, VA and CX

October 3rd, New York City

Credit: Metropolitan Transit Authority

Veterans Experience

Veterans Experience

Predictable Be transparent, set expectations

Consistent Have systems in place to achieve minimum standards

Easy Make it easy to be a customer

Credit: Metropolitan Transit Authority

Veterans Experience

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Sarah Brooks | Veterans Affairs | @sarahbbrooksJulia Kim | Veterans Affairs |

Thank You

October 3rd, New York City