victorian order of nurses maple ridge community health guide

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Community Health Guide VICTORIAN ORDER OF NURSES MAPLE RIDGE

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Page 1: Victorian Order of Nurses Maple Ridge Community Health Guide

Community Health GuideVICTORIAN ORDER OF NURSES MApLE RIDGE

Community Telephone IndexEMERGENCYAmbulance ............................................................................. 911Vancouver Crisis Line .............................................................. 911Fire, Police .............................................................................. 911Poison .................................................................. 1-800-567-8911

CITY OF MApLE RIDGECity Hall .................................................................604-463-5221Library ..................................................................... 604-467-7417

COMMUNITY EDUCATIONCommunity Education Services – contact City Hall ..604-463-5221

HEALTHFraser Health (FH) ................................................... 604-587-6700

INCOME & BENEFITSCanada Pension Plan (CPP) and Old Age Security (OAS) ...................................................... 1-800-277-9914Financial Assistance for Seniors (Gov. Programs) ....1-800-926-9105

RECREATION & LEISUREParks & Recreation .................................................. 604-467-7346ROYAL CANADIAN LEGION ................................... 604-463-5101

SENIORS INFORMATION LINEBC Health and Seniors Information Line ...............1-800-465-4911

VOLUNTEER COMMUNITY CONNECTIONS District of Maple Ridge Events/Volunteer Coordinator .............................................................604-467-7459

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VON Metro Vancouver- Continuing to Make a Difference in

Your CommunityOn behalf of VON Canada – Western Region – Metro Vancouver site’s staff and volunteers, we are pleased to offer you this Community Health Guide, which provides information about VON programs and services that are delivered in this community by professional staff, volunteers and caregivers.

VON, a charitable not-for-profit organization, has been in the forefront of home nursing and community health services in Canada for 114 years. We are known for leadership in building a network of home health care, health promotion and support services that anticipate and respond to the needs of this community. We will continue this proud tradition of identifying health and social needs and finding the ways and means to provide services to meet those needs. This will be achieved through working closely with the VON Canada – Western Region – Metro Vancouver site, the broad and comprehensive network of community health and support service organizations and local

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hospitals and through the generous support of our donors who help VON to achieve its mission.

A special thank you to the community supporters listed in this directory. Without their commitment and support, this resource guide would not have been made possible. Also, we would like to express our gratitude to Willow Publishing Co. for the fine job coordinating this publication.

VON Canada – Western Region – Metro Vancouver site is proud of having played a significant role in shaping the delivery of home health care services. We are committed to continuing to serve this community by providing innovative leadership and quality in community health and support services.

We’re Bringing Health Care Home to You.Yours in health,

Linda Lane DevlinExecutive Director VON Canada – Western Region – Metro Vancouver

Touching Lives Since 1897

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Table of ContentsVision, Mission, Core Values, Guiding Principles, & Philosophy ..5-6Committed to Community Care Since 1897 .................................7Services at a Glance .................................................................. 10•NursingServices•HealthandWellnessServices•CommunitySupport,HomeSupportServices•Fundraising

Nursing Services ........................................................................ 13•VisitingNursing•Nursingassessment•HomeSupportPrograms•WorkinginPartnershiptoProvideHighQualityCare

HealthandWellnessServices .................................................... 17•WellnessClinics•FluClinicsandWorkplaceImmunization

Community Support ................................................................. 19•VialofLifeProgram

Volunteers and VON .................................................................20VON Volunteer Opportunities ...................................................22Career Opportunities ................................................................ 24Why Give to VON Metro Vancouver? ........................................26The VON Commitment .............................................................34Contributing Advertisers ............................................................ 35

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VISION:VON will be Canada’s leading charitable organization addressing community health and social needs.

MISSION: VON Metro Vancouver, a charity, guided by the principles of primary health care, works in partnership with Canadians for a healthier society through:

1. Leadership in community-based care;2. Delivery of innovative comprehensive health and

social services;3. Influenceinthedeliveryofhealthsocialpolicy.

CORE VALUES: Respect Participation Responsiveness Courage.

GUIDING PRINCIPLES:The principles inherent in the following concepts are the guiding principles which govern all aspects of VON operations:

• PrimaryHealthCare• CommunityDevelopment• QualityManagement

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PhILOSOPhYVON, a national registered charity, addresses the health needs of people in Canada through services provided by nurses, other health professionals, support service workers and volunteers. As a major provider of nursing and other services, in the home and community, VON believes that:

Individuals have primary responsibility for their own health.The maintenance of health directly and positively affects the quality of their lives.

The value and dignity of human life are respected.Individualshavetherighttoacceptorrefusehealthcare,toobtaininformation about their health and health care and to participate with health professionals in making decisions about and plans for provisionoftheircare.Individualsandfamiliesaresupportedtoenable them to live and meet death in comfort and with dignity.

Access to comprehensive, compassionate, family and community centred health care is the right of all individuals regardless of their ability to pay.Healthcareproviderscollaboratetodevelop,implementand evaluate services that respond to the expressed needs of individuals, families and communities in keeping with the principles of primary health care.

Volunteers make a valuable contribution by extending and complementing the services provided by health professions.Volunteer involvement helps to identify needs, formulate policy, plan, promote, support, and provide community health services.

Community health services of assured quality are essential.VON Metro Vancouver has a responsibility to expand knowledge through ongoing research, program evaluation and education.

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Committed to Community Care Since 1899

Foroveracentury,VONhasprovidedhealthcareintheMetroVancouver community. Today’s active agency with 4000 staff and over 8700 volunteers has come a long way from the one nurse branchstartedbyMrs.AdelaideHoodlessin1899.However,thespirit of care and compassion as its core and the commitment to individual health, dignity and well-being remain the same.

VON Metro Vancouver is proud to be a province that provides services of the Victorian Order of Nurses for Canada (VON Canada), a national health care organization and registered charity that has been caring for the lives and well-being of Canadians in their homes and local communities since 1897.

VON is committed to help people live independently in the community and have the best possible quality of life. With VON’s help, many elderly, ill or disabled persons have been able to delay or avoid admission to an institution. People in hospitals have been able to return to their homes more quickly with VON support, and many caregivers have been given the assistance and relief they need to continue caring for a loved one at home.

With more than 100 years’ worth of client experience behind us, you can be fully confident that you’ll receive exemplary care in the comfort of your own home. Your program will be tailored to meet your specific health and home care needs, helping you manage your life and retain your independence. Additionally, all profits generated by VON Metro Vancouver are invested directly back into the community.

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BychoosingVONHealthCare,youcanberestassuredthatyouand your loved ones will benefit from:

• exceptionalclientservice;• world-classqualityofcare;• holisticapproach;• senseofempowermentandfreedom;

and• peaceofmind.

VON Metro Vancouver provides:Visiting NursingNursing assessmentsHomesupportWorkplace WellnessWellness education and testing for

community programsEducatorsinHealthrelatedtopicsImmunizationPersonal careMedication Administration Meal Planning and preparation HousekeepingCompanionshipInfantRelaxationAssistanceand

support with newborn care for babies by trained nurses

Complex careRespite careVial of Life support program

VON services are guided by a profound sense of respect for individuals and their right to make choices about and participate in

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their own care. Personal values and cultural traditions are considered when a plan of care is developed and family members are encouraged to be partners in the planning and delivery of care.

As we move forward in the next century, VON continues to prepare to meet the challenges ahead. New services will be developed to accommodate changing community needs and new health technologies will be incorporated. What will remain constant is the VON legacy of caring and the commitment to individuals and wellness.

Caring for Life through Respect, Participation, Responsiveness

and Courage

We’re Bringing the Highest Quality Health Care Home to You

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Services at a GlanceVON Metro Vancouver Services• VisitingNursing

VON nurses work closely with individuals, their caregivers and members of their health care team to develop a flexible and individualized plan of care. VON nursing services are all provided by RN’s. VON nurses are skilled in specialized careareassuchas,continencemanagement,IVtherapy,post-hospital care, complex wound management and palliative care.

Health and Wellness ServicesHealthylivingcanpreventmanyhealthproblems.VONoffershealth promotion services, which can promote healthy lifestyle and maintain or improve health for people at all stages of life.

• WellnessClinicsVON Metro Vancouver offers a variety of wellness clinics to workplaces and to the public on a range of health related topics.

• FluClinicsandWorksite Immunization

Research has shown that influenza immunization can decrease the incidence of the flu. Employees can benefit from this convenient, worksite service.

• InfantRelaxationA parent and infant support program, trains and assigns staff to visit in the homes of healthy newborns or provide clinics to new mothers.

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• HomeSupportServicesVON home support services enhance individuals quality of life by providing them with personal assistance and support needed to make them comfortable in their homes.

We provide special care for frail elderly seniors, people recovering from surgery, injury or illness, people with cognitive impairment, children and adults with special needs, terminally ill individuals and many more services available.

• VialofLifeTheVialofL.I.F.E.isLifesavingInformationforEmergencies.This kit enables emergency medical personnel to quickly locate helpful information regarding the client’s medical history in a timeofcrisis.Informationisupdatedandstoredinthe“Vial”in the client’s refrigerator. The aim of the Vial of Life program is to help fire fighters and paramedics on the scene of an emergency by cutting down on the amount of time spent searching for basic medical and prescription information. Havingthisinformationeasilyaccessiblewillalsosavetimeforemergency room and hospital personnel and facilitate the care process.

Access to a patient’s health history and medical information is critical, and can potentially save precious time at the scene. “Inmanycases,firefightersarethefirsttoarriveonthesceneand once the paramedics arrive we can assist by locating the medical information. Sometimes it’s difficult to find this critical information and we search night table drawers and medicine cabinetstolocateit.Ifallofthemedicalinformationwerecentralized it would save.

Contact us regarding this program at 604-415-4771

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FundraisingAs a registered charity, VON Metro Vancouver relies on the supportofgenerouspeople,familiesandorganizations.Fundsraised through donations, major and planned gifts and special events allow VON to continue to provide the community support services in our area.

• DonationsDonations in memory of a loved one or in tribute to someone special can be made to VON in support of our charitable programs in the Metro Vancouver area.

• Fundraising&SpecialEventsVON often holds special events such as a baseball tournament with proceeds designated to our charitable programs.

• MajorGiftsandPlannedGivingMajors gifts are immediate gifts over $1,000 that allow VON to expand services or carry out special projects in our community. Major gifts can be personal, or take the form of corporate donations or sponsorships. Planned gifts, such as bequests, insurance policies, charitable trusts, gift annuities and publicly listed securities can be designated. The major gifts and planned giving programs enable people to leave a lasting legacy within their community.

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Nursing ServicesVisiting NursingVON Metro Vancouver provides nursing services individualized to your needs each day of the year. VON provides nursing services in the community administered by VON trained nurses.

The objectives of VON Nursing Services are to assist people to remain at home or to return to their normal daily activities as soon as possible.

VON nurses help individuals to make informed decisions about their health, and enable clients to attain and maintain their highest level of independence and quality of life. VON nurses provide support to caregivers and families in their care giving roles.

VON BC receives private referrals for nursing and specialized services from the VON Canada National office. VON Metro Vancouver is committedtoworkingwiththeHealthAuthoritiesineachBCregionand other community partners to provide all residents of British Columbia with access to the best quality nursing services.

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AsamemberoftheHealthyLivingAllianceofBritishColumbia,VON contributes to the planning, coordinating and evaluating of wellness care programs, education and services to continuously improve the system of care for individuals facing life-threatening illness and chronic diseases.

All VON Metro Vancouver nursing services are provided by RNs holding current, valid Certificates of Competence issued by the

College of Nurses of British Columbia.

VON nurses work closely with individuals, their caregivers and members of their health care team to develop a flexible an individualized plan of care. VON nurses are skilled in specialized care areas such as nursing assessment, continence management,IVtherapy,post-hospitalcare; complex wound management and palliative care.

We are committed to providing care and compassion and the most up-to-

date knowledge and skill available. We understand that in these circumstances only the best will do.

VON Canada’s goal is to provide optimum knowledge to all nurses at VON in matters of pain control, symptom management, and on-going support of the client, family and/or caregivers.

VON nurses also collaborate with the client and caregivers to provide client focused care. Any individual faced with a life-threatening illness can be confident that the care he/she receives from VON will include ongoing concern for their physical comfort and emotional well-being, as well as on ongoing compassionate support to the client, family or caregivers, thereby greatly enhancing quality of life for those involved.

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A Registered Nurse at VON meets with the clients in their home to carry out a health assessment and as needed, helps to link people with medical care and community support services. The nurse also provides health education, providing guidance on nutrition, medication management, and supporting individuals in maintaining an active lifestyle.

ReferralsThe Metro Vancouver Site accepts referrals from individuals, families, caregivers, physicians and health care professionals.

604-415-4771

Nursing assessmentCarrying out a thorough VON assessment allows us to gain a clearer picture of your situation, so that we can develop a customized home care plan just for you.

We’llbefocusingonthreemainareas:• Thestateofyourhealthandyourmedicalinformation,

including any pre-existing conditions, prescribed medications, or allergies;

• Yourhomeenvironment,includingtransportationissues,mobility challenges, house and yard maintenance needs, and telecommunications capabilities; and

• Yoursocialenvironment,includingyournetworkoffamilyandfriends, volunteer work, hobbies, and social engagements.

Followingyourclientassessment,we’llmatchyourneedswiththe wide assortment of Nursing services, Personal Care services, HomeSupportservices,andvariousothervaluableservicesthatweprovide, and draw up a home care proposal tailored to your needs.

ReferralsThe Metro Vancouver Site accepts referrals from individuals, families, caregivers, physicians and health care professionals.

604-415-4771

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Home Support Homecareisagroupofservicesthatallowspeoplewithhealth problems to live as well and as independently as possible, in their own homes and communities. Successfulhomecare:• delaysoreliminatestheneedforcareinahospitalorlong-

term care institution • providespreventivemedicine• assistsinrelievingcaregiver

stress • encouragesahighdegreeof

participation by the person receiving care

• assistancewithactivitiesofdaily living

• assistancewithpersonalhygiene

Support ServicesA wide range of homemaking and personal support services provided by VON Metro Vancouver.

• homemaking• companionshipservices• communitydining• homemaintenance• respitecare •in-homerespite—includingovernightcare

• Palliativecare:homecareforsomeonewithaprogressive,life-threatening illness

ReferralsThe Metro Vancouver Site accepts referrals from individuals, families, caregivers, physicians and health care professionals.

604-415-4771

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health and Wellness ServicesHealthylivingcanpreventmanyhealthproblems.VONoffershealth promotion services, which can promote healthy lifestyles and maintain or improve health for people at all stages of life.

Wellness ClinicsIncollaborationwithVONCanada,VONMetroVancouveroffersa variety of wellness clinics to workplaces and to the public on such topics as:

LifestyleManagement Hypertension StressManagementArthritis Diabetes Menopause Child Safety Osteoporosis StressCholesterol HighBloodPressure SafetyColdandFlu Medication Migraine

Flu Clinics and Workplace ImmunizationGetYourFluShot!Most people can benefit from a flu shot. A bout of flu can leave youbedriddenforfivetotendays.Itcantakeweekstofullyrecover,interruptwork,recreationandfamilyactivities.Itcanalso protect those around you who may be at risk of severe complications from the flu.

WorkplaceFluClinicsResearch has shown that influenza immunization can decrease the incidence of the flu. Employees can benefit from this convenient, worksite service. VON arranges immunization clinics at workplaces throughoutBritishColumbiaintheFallofeachyeartohelp“BeattheFluBug”andhelptodecreasetheincidenceofinfluenzainyourcommunity.

You can prevent huge losses in productivity and profits with a verysmallinvestmentintheVONFluImmunizationProgram.Companies who vaccinate prior to a mild flu season realize savings

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greater than four and a half times the cost of vaccinating.

Findouthowyoucanhaveahealthyandproductiveworkforcethrough a simple and effective VON Program.

Infant Relaxation This service trains and assigns staff to visit in the homes of parents with healthy newborns. Customers learn the basics of infant care from a registered nurse and then make weekly visits of an hour or two to care for the baby (or babies) while Mom takes a nap or a bath, does household chores or just has some company. VON Staff are also there for new Canadians to help them adjust to having a baby in a new culture.

As well the VON can accompany the mother and baby on shopping trips or to medical appointments. Mother and VON Staff can determine visiting times that work best for them.

For more information, contact the VON office at 604-415-4771

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Community Support ServicesWorking In Partnership to Provide High Quality CareVial of LifeTheVialofL.I.F.E.isLifesavingInformationforEmergencies.Thiskit enables emergency medical personnel to quickly locate helpful information regarding the client’s medical history in a time of crisis. Informationisupdatedandstoredinthe“Vial”intheclient’srefrigerator. Over the last year there has been expressed interest inrevivingthe“VialofLife”programmeandtherehasrecentlybeen interest from the BC Ambulance Service to support this. There are currently in place a number of mechanisms to support this programme.

The aim of the Vial of Life program is to help fire fighters and paramedics on the scene of an emergency by cutting down on the amount of time spent searching for basic medical and prescription information.Havingthisinformationeasilyaccessiblewillalsosavetime for emergency room and hospital personnel and facilitate the care process.

Access to a patient’s health history and medical information is critical,andcanpotentiallysaveprecioustimeatthescene.“Inmanycases, fire fighters are the first to arrive on the scene and once the paramedics arrive we can assist by locating the medical information. Sometimes it’s difficult to find this critical information and we search nighttabledrawersandmedicinecabinetstolocateit.Ifallofthemedical information were centralized it would save time.

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Volunteers and VONA Community Team Volunteers are central to VON’s Mission, working in partnership with VON staff to develop, implement and deliver services that meet community needs.

Why VON?VON Metro Vancouver values and appreciates the caring volunteers who are the heart of our organization. We care that our volunteers have a positive and rewarding volunteer experience.

VON has the expertise to orientate, provide training and offer ongoing support to our volunteers. You will become part of our vital team of volunteers who are helping people in need. VON has a formal Recognition Program.

You will be respected for your affiliation with our national organization providing health and support services.

WhoVolunteers?VON volunteers include people from all walks of life and all ages, from young to young at heart. They also come from diverse cultural, racial, ethnic and religious groups.

Benefits of Volunteering• Self-satisfactionofhelpingpeopleinneed• Developingnewskills• Contributingtoyourcommunity• Opportunitiesforpersonalandprofessionalgrowth• Makingnewfriends• Beingrespectedandappreciatedforthegoodyoudo

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HowtoVolunteerIndicateyourinterestbycallingVONMetroVancouverat 604-415-4771 All volunteers are oriented, screened and educated by VON to ensure the safety of our clients.

After completing these steps, you will become involved with a service that suits your interests, skills and experience. Education and ongoing support is provided.

Time is Ticking…Don’t lose it….Give it away!

Volunteer with VON Metro Vancouver!

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VON Volunteer OpportunitiesWe have a role for you…Volunteer VisitingProvide friendship to lonely seniors or adults with disabilities and caregiver relief. Visits can be on a flexible basis. Training and ongoing support is provided.

VialofLifeProgramProvide support and guidance disseminating vials in your community

SMARTProgram(SeniorsMaintainingActiveRolesTogether)An exercise program designed to maintain or improve functional mobility and independence for adults 55 years and up. Volunteers receive training by a coordinator of volunteers.

In-Home- Provide one-to-one visits with ten simple exercises in a client’s home.Groups-Lead or co-lead a 1-hour group exercise fitness class.

Office VolunteeringOffice volunteers are essential in the day-to-day operations of the VON. Appeals to individuals who wish to work for a couple of hours once a week in an office setting. Tasks may include filing, mailing preparation, photocopying and some help to collect information from volunteers who are visiting clients in the community.

PublicRelations/CommitteeVolunteersPersons interested in joining a team of volunteers who enjoy meeting the public at displays, events and organizations that promote volunteering opportunities that VON Metro Vancouver offers. May involve several events per year - with much flexibility.

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FundraisingVolunteers work on special projects and events, such as silent auctions and ball tournament to raise awareness and financial support for VON Metro Vancouver’s charitable activities.

You are unique…you deserve a unique volunteer experience.

JOINOURTEAM… BEAVONVOLUNTEER!

“Volunteers are essential members of our health team.What makes each volunteer special makes VON special?”

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VON Career OpportunitiesBecome part of the VON team of 16,000 staff and volunteers ensuring healthcare for all ages across Canada.

VON Metro Vancouver’s staff know the importance of creating the capacity forhealingineachperson.Itishowwe are helping to build a healthy community, one person at a time.

As a leader in the development and provision of quality human care programs, VON responds to the unique and changing health care needs our community.

Forover114years,VONMetroVancouverhasbeenattheforefront of the fast changing health and social services field. VON will continue to join forces with families, communities, governments and other groups to advocate for policies that ensure health care is available and accessible to everyone.

At VON we realize that our greatest assets are our people.

Retainingqualifiedemployeesisatoppriority.

VONembracesandwelcomesnewGraduates, astheyareourfuture!

EmploymentOpportunities• RegisteredNurses• HealthCareAides• CompanionCare• GeneralNursing• PersonalSupportWorkers• AdministrativeSupport

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• Management• CommunitySupport

WhatWeOffer• Careeradvancementopportunities• Trainingandskillsdevelopment• Competitivecompensation• Flexiblehours• Comprehensivegroupbenefitscoverage• Pensionplanparticipation• Annualvacationentitlement• Cumulativesickleaveentitlement• Employeeassistanceprogram• Employeerecognitionprograms

Contact VON for a rewarding work experience [email protected] or by calling 604-415-4771

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Why Give to VON Metro Vancouver?VON raises funds to support the delivery of high quality home and community health services to you, your family, your friends, and your neighbors in the areas of Metro Vancouver.

Your gift to VON helps people at all ages and stages of life to stay healthy and in the comfort of their own homes for as long as possible. With an aging population, your support is needed now more than ever.

Yourdonationhelpstoprovide:• Servicestoclientswhoareinneedbut

who cannot afford to pay• Avolunteervisitorforclientswhoareboundtotheirhomes• Educationtovolunteervisitorswhovisitclientswithlife-

threatening illnesses• VialofLifeprogramServicestoclientswhoareinneed.• Supportfornewparent(s)whoarenewtothecommunity(or

Canada)• Educationandsupporttofamilycaregivers• Nurseswiththehighestqualityofongoingtrainingand

education• Andsomuchmore….

Where Your Money GoesAs a charitable organization, we are dedicated to providing VON donors with accountability of how their support is committed throughout the site.

Your dollars are directed toward charitable programs and services as well as subsidization of clients who are in need but cannot afford a fee for service.

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Our charitable programs and services that are funded by charitable dollars include:

• VialofLifeProgram• NursingEducation• SMARTSeniorsExerciseProgram• AssistedTransportation• VolunteerVisiting• Andmore!

Your donations to VON Metro Vancouver are vital and provide us with a source of revenue that enables VON to develop and maintain our charitable programs in order to meet the health and social needs of people in your community.

VON has touched the lives of millions of Canadians since 1899 – somewhere, at some time, you or someone you love will need our support. Please give generously.

Fundraising and Special EventsVON Ball TournamentTheVON“BigHearts”BallTournamentisheldannuallyinAugustat the Bolivar Parks in Surrey BC. The tournament includes many contests, live and silent auctions, prizes for each team and a delicious dinner. There are many sponsorship opportunities, including major sponsors, whole sponsors, individual donors and volunteers and auction donors. All funds raised through VON’s Big HeartsBallTournamentsupportVONCharitableServices.

DonationsGeneralDonationsGeneral donations provide an immediate source of income for VON Metro Vancouver and an immediate tax benefit to you, the donor.

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Fortheconvenienceofdonors,theVONofficeacceptsVISA,andpre-authorized bank debit donations or by phone at 604-415-4771. We also accept gifts online through our secure website at www.GiveToVON.ca.

In MemoriamOur donors often wish to dedicate their gift to a friend or loved onewhohaspassedaway.FamiliesofdeceasedindividualswhowishtomakeInMemoriamdonationstoVONshouldnotifythefuneralhomeoftheirintention.VONwillacknowledgeallInMemoriam donations with a special letter mailed to the next of kin of the deceased.

InHonour/TributeGiftsHasaVONnurseorvolunteertouchedyourlifeorthatofalovedone in a special way? Would you like to pay tribute to that person in a very personal way?

A Tribute gift is a way to recognize VON providers who go over and above the call of duty in providing care. Your contribution can be made in honour of that person. Best of all, the VON nurse or volunteer that you are paying tribute to will receive notification that a Tribute gift has been made in their honour.

VONBenevolentFundKnownasthefundoflastresorts,theBenevolentFundprovidessupport for individuals who do not have resources themselves. This fund has helped people with an outstanding pharmacy bill, rent in arrears, formula and diapers, a taxi fare to get to an important medical appointment, a telephone bill, hydro, shoes and clothes.

Requests come from staff or other community workers, on behalf of VON clients who are not able to access funds any other way. The fund is limited to $3,000 each year and up to $300 per request. VON encourages people to seek out support whenever possible, and often refers them to other programs in

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the community as part of this vital service. Donations are greatly needed for this fund in order to be able to grant requests for individuals in need of last resort funds.

GiftsInKindSupport for the VON does not always come in the form of cash. Donations of physical assets such as artwork, real estate, equipment, or other tangible property may also assist VON in supporting its mission. These assets may then be used as part of our services or sold and the cash proceeds utilized to support charitable programs.

A tax receipt for the fair market value on the date that the gift is received by VON (to be determined by one or more professional appraisers) will be issued. Please note that a gift of professional servicesdoesnotqualifyunderTheCanadianIncomeTaxActfora tax receipt.

MonthlyGivingVON offers a convenient Monthly Giving program, where donors can set up monthly pre-authorized payments to VON Canada for the Metro Vancouver area. You determine the amount you wish to contribute, which can be changed or stopped altogether at any time. To become a member of VON’s Monthly Giving Club, simply visit www.GiveToVON.ca and click on Monthly Giving to completetheMonthlyGivingClubFormorcontactVONCanadaat 1-888-VON-CARE (866-2273).

MajorGiftsMajor Gifts are immediate gifts over $1,000 that allow VON to expand services or carry out special projects in our community. They can be in the form of cash, or securities, property, trusts, or gifts-in-kind. Your major gift to VON can be either undesignated or designated to special projects or services. Major gifts can be personal, or take the form of corporate donations or sponsorships.

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LegacyGiftsA legacy (or planned) gift is the ultimate way to ensure that VON is there to help your loved ones, friends and neighbours when they need VON care. Legacy gifts also allow you to make a larger contribution than you may be able to at the present time.

Fordonorsplanningtogivelargeramounts,abequestgiftistheultimate expression of one’s appreciation for the work of VON. Bequests or Legacy Gifts give people assurance that their estate will help VON continue to meet the needs of Canadians for many years to come.

IfyouareconsideringabequestinyourwilltoVONMetroVancouver or would like planned giving information, please call the VON Metro Vancouver Office at 604-415-4771 or VON Canada at 1-888-VON CARE. Our staff will be pleased to answer your questions or suggest a list of professional advisors who could assist you with this.

Bequests:LeavingaLegacyGifttoVONinYourWillA lawyer usually drafts the bequest, which is then settled via the services of the estate executor after the benefactor’s death. Prior to proceeding, it is recommended that the donor seek the services of an experienced estates lawyer to ensure that the bequest is established in the most appropriate way. You may also wish to contact VON Canada to discuss such a gift and to inform us of your intention so that you may be recognized and honoured as a member of VON’s Legacy Society.

CharitableGiftAnnuitiesA charitable gift annuity is an attractive option for donors wishing tomakeaplannedgifttoVONHamilton.Theprincipalbenefitofa charitable gift annuity is that it not only provides the donor with a guaranteed level of income for a set number of years or for life, but it also bestows an immediate gift to VON, all from the same capital source.

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A charitable gift annuity works as follows: The donor gives a lump-sum donation with the understanding that VON will provide a fixed amount of income back to them over a specified term or for life. The donor will receive a tax receipt equal to the amount donated minus the cost of the annuity and the donor is taxed on the interest portion of each annuity payment they receive.

GiftsofInsuranceThe gift of a life insurance policy during life provides donors with an affordable means to make a large contribution, which in turn has a large impact on those in need in the community.

The donor arranges with VON to purchase a life insurance policy based on his or her life. VON Metro Vancouver is named as the owner of the contract and declared the beneficiary of the contract, ensuring that VON Metro Vancouver receives the proceeds upon the donor’s death. The donor then makes the regular premium paymentsthatkeepthepolicy“inforce.”Theproceedsofthepolicypass directly to VON Metro Vancouver after the donor’s death.

Another donation option is to transfer an existing policy to VON MetroVancouver.Inthisinstance,thebenefactorwouldtransferownership of the existing policy to VON Metro Vancouver and name it as the contract’s beneficiary. The donor, in exchange, receives a tax credit based on the cash surrender value of the policy, minus any policy loans, and may have some income to include as the policy is treated as having been disposed of.

GiftsofRetirementBenefitsIndividualsareabletoleaveallorpartoftheirretirementsavingstoVON. Upon the individual’s death, the proceeds of their registered retirement savings plan are paid out to VON Canada. The executor of the donor’s estate will include the full balance of the registered plan in the final tax return of the deceased and will receive a charitable receipt from the charity for the same amount, which may be used on the donor’s final tax return or carried back to the year prior to their year of death.

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Trust fundsForindividualswishingtobestowlargegiftstoVONMetroVancouver, the establishment of a charitable remainder trust may be an attractive planned giving option, particularly if during their lifetime they would like to secure both income and significant tax relief.

Under the advice and guidance of trust and estates lawyers, a donor is able to establish a charitable remainder trust by transferring property to a trust. Upon this transfer, the donor is considered to have disposed of the property and he/she may realize a capital gain or loss. The trust documents instruct the trustee to pay all of the income earned within the trust to the individual, but requires the property to be transferred to the charity at some later date, which is usually upon the death of the donor. Once the charity is named as the beneficiary of the trust, it cannot be removed or revoked. After the donor’s death, the assetsarepassedontothedesignatedcharity.Ifthedonorhasaspouse, the charitable remainder trust should be set up so that the property passes to the charity only after the death of that spouse.

GiftsofSecuritiesAs of the passing of the May 2010 federal budget, donations of publicly listed securities are exempted from capital gains taxation, making this one of the most attractive ways to support VON.

IfyoudonatesharestoVONMetroVancouverdirectly,youwillnot pay any capital gains tax normally associated with such a sale ofshares!Youwillreceiveataxreceiptforthefullvalueofthedonation but you are NOT taxed on any gain.

VON can accept different types of securities, including bonds, publicly listed shares and mutual fund units. Consultation with a financial advisor is strongly recommended prior to initiating this type of donation, as this will ensure that the donor receives professional advice tailored to his/her personal financial and tax situation.

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VON is committed to collecting, using and disclosing personal information responsibly and only to the extent necessary. We conduct our fundraising activities in a manner that conforms to theCanadianCentreforPhilanthropy’sEthicalFundraisingandFinancialAccountabilityCode.Wedonotrent,sellortradeourmailing lists and any third party contractors involved with the production of this ad adhere to the privacy legislation.

Please contact our office at 604-415-4771 if you have any concerns or questions around our privacy policy.

Charitable Registration # 129 482 493 RR0001

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The VON CommitmentVON provides care for every stage of life-from infancy to old age. We are committed to help people live with health, independence and dignity and have the best possible quality of life. With VON’s support, many elderly, ill or disabled persons are able to remain living at home in familiar surroundings. All VON services are designed to promote healthy living and facilitate meaningful and enjoyable lives.

Quality CareVON staff and volunteers are recognized for their competence, understanding and compassion. You are assured of quality care and friendly, reliable service with VON. VONisaccreditedbytheCanadianCouncilofHealthServices Accreditation.

An Active Community PartnerAs a responsive and concerned organization, VON works closely with community partners, to provide economical and accessible communityhealthcareservicesinMetroVancouver.Ifyouneedextra supports and services, VON, with its many community connections, will help to put them in place. We are committed to caring for the people of this community with as much skill and dedication in the next hundred years as we have over the last century. You can rely on VON.

When you need us…VON will be there!604-415-4771

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Contributing AdvertisersThe Victorian Order of Nurses are extremely grateful to all contributing advertisers, without whose support this guide would not have been possible.

BeautySalonVitonHairStudiosInc. ..............................................................38

FuneralServicesFirstMemorialFuneralServices ..................................................37ForestLawnFuneralHome ........................................................39OceanViewFuneralHome .......................................................39OliveiraFuneralServicesLtd. .....................................................37

House&ApartmentCleaningMolly Maid ...............................................................................36

MastectomyProducts&BrasVitonHairStudiosInc. ..............................................................38

MedicalEquipment&SuppliesBowersHomeHealth ................................................................37

Wigs&HairPiecesVitonHairStudiosInc. ..............................................................38

“Providers of Quality Healthcare Publications”Telephone: 613-475-2927 Toll Free: 1-800-339-5662 Fax: 613-475-5331Route 3, P.O. Box 1599, Brighton, Ontario K0K 1H0Email: [email protected] • www.patientdirectory.ca • http://issuu.com/willowonline

Associate Member of

©20

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CONTRIBTINGADVERTISERS

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CONTRIBTIN

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Bowers Home Health

Unit # 73691 Viking WayRichmond, BC

V6V 2J6800-663-0047604-278-7566

www.bowersmedical.comThe “BEAR” facts since 1972

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• We serve all faiths and traditionswww.oliveirafuneralhome.com

Oliveira Funeral Services Ltd.2657 Shaughnessy St.Port Coquitlam, B.C.

604-942-7920

Please remember that you should not visit at any time, any medical facility if you feel ill in any way with fever, headache, sore throat, chills, cough, muscle aches, etc.

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CONTRIBTINGADVERTISERS

417C - 6th StreetNew Westminster, B.C. V3L 3B1

Telephone 604-517-0407

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CONTRIBTIN

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Community Health GuideVICTORIAN ORDER OF NURSES MApLE RIDGE

Community Telephone IndexEMERGENCYAmbulance ............................................................................. 911Vancouver Crisis Line .............................................................. 911Fire, Police .............................................................................. 911Poison .................................................................. 1-800-567-8911

CITY OF MApLE RIDGECity Hall .................................................................604-463-5221Library ..................................................................... 604-467-7417

COMMUNITY EDUCATIONCommunity Education Services – contact City Hall ..604-463-5221

HEALTHFraser Health (FH) ................................................... 604-587-6700

INCOME & BENEFITSCanada Pension Plan (CPP) and Old Age Security (OAS) ...................................................... 1-800-277-9914Financial Assistance for Seniors (Gov. Programs) ....1-800-926-9105

RECREATION & LEISUREParks & Recreation .................................................. 604-467-7346ROYAL CANADIAN LEGION ................................... 604-463-5101

SENIORS INFORMATION LINEBC Health and Seniors Information Line ...............1-800-465-4911

VOLUNTEER COMMUNITY CONNECTIONS District of Maple Ridge Events/Volunteer Coordinator .............................................................604-467-7459