• Immediate service

• After Sale service available anywhere

• High productivity improvment

Video Ass i s ted Maintenance - VAMVideo Conference for Technica l Operat ions

Camka•plaquette3GB 13/10/04 16:46 Page 1

14

h0

01

5h

15

08

h3

00

9h

00

The technician intervenes in the client’s company.

The intervention succeeds 7 hours later.

The technician comes back.20

h1

5

The manufacturerTechnical center, Birmingham

The user, Lorient (France)

We’ll see it, we send you a technician

immediately.

Hello ! We have a problem

with the network, production has stopped. Could you come as

soon as possible ??

Traditional intervention

Camka•plaquette fiche3 GB 13/10/04 16:14 Page 1

08

h3

00

8h

45

09

h0

01

0h

15

The technical center logs to the CAMKA System.

The technical center spots the problem and transmits

the instructions for the repairing.

In the client’s company, the technician works with

CAMKA equipment, under thedirectives of the manufacturer.

A very short turnaround time Substantial productivity gains

The intervention succeeds

in less than 2 hours.

The manufacturer Technical center, Birmingham

The user, Lorient (France)

We’ll see it, we send you a technician

immediately.

“Voltage between 8 and 10. Set the pace to 12 ms.”

A complete system which allows aspecialized technician to intervene in asite within a very short time and underthe control of the manufacturer

Hi ! We have a problem

with the network, production has stopped. Could you come as

soon as possible ??

Camka•plaquette3GB 13/10/04 16:46 Page 2

THE CAMKA SERVICES : CAMKA SYSTEM OPTIONS :

DEDICATED CONFIGURATIONS

DELEGATING ON-SITE MAINTENANCE OPERATIONS

TO CAMKA SERVICE

USING CAMKA TECHNOLOGYFOR OWN PRODUCTS

OR SERVICES

CAMKA SERVICE CAMKA SYSTEM

• Coordinated operations under control of the customer technical center

• Interventions of spécialist from our regional centers

• Secured communications using the CAMKA Internet Server

• CAMKA application software

• Autonomous audio / video integrated equipment

• Connection to Internet Network using WI FI devices

• Fixed antenna for satellite communication

• Mobile antenna for satellite communication

Under customer control, a technical specialist CAMKA

Service operates on site

A modular equipment to improve efficiency and reduce costs

CAMKA-V5.1

CAMKA-V4.1

CAMKA-V3.1

CAMKA-V1.1

Licence CAMKA

W e l c o m e o n

w w w. c a m k a . c o mfor on- l ine demonstrat ion

Manufacturers, Users,

Suppliers ofservices for maintenance 22Solutions

CAMKA Service center

Intervention centers scheduled to open in 2005 – 2006

Creation of intervention centers after 2006

Lyon

Lille

Angers

Corbeil EssoneLorient

Rouen

Strasbourg

GrenobleClermond Ferrand

MarseilleToulouse

Bordeaux

Camka•plaquette3GB 13/10/04 16:46 Page 3

Supported by

Patented process

CAMKA Call Center

adlib

.fr

• R

enn

es

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T e l : 0 0 ( 3 3 ) 2 9 7 0 5 0 8 9 8F a x : 0 0 ( 3 3 ) 2 9 7 0 5 3 3 0 3

e - m a i l : c o n t a c t @ c a m k a . c o m

w w w . c a m k a . c o m

Camka•plaquette3GB 13/10/04 16:46 Page 4