video builds customer engagement - vidyard & marketo webinar

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VIDEO DRIVES CUSTOMER ENGAGEMENT @jonspenceley [email protected]

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Post on 15-Jul-2015

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VIDEO DRIVES CUSTOMER

ENGAGEMENT

@jonspenceley [email protected]

BACKGROUND

▶ Jon Spenceley

▶ Partner Marketing Manager

▶ @jonspenceley

▶ vidyard.com/blog

@jonspenceley [email protected]

AGENDA

▶ Video Marketing Basics

▶ Types of Video

▶ Video Throughout the Funnel

▶ Measure, Test, Repeat

▶ Vidyard & Marketo

@jonspenceley [email protected]

▶ Why video is powerful at every stage of the sales

funnel

▶ Mapping video content to personas and objectives

▶ How to get more value & maximize the ROI on your

video content

@jonspenceley [email protected]

VIDYARD

To help companies drive revenue

through the use of Online Video

VIDEO IS POWERFUL

▶ Many companies miss out:

- Too expensive

- Hard to get started

- Not creative

- Subject is ‘boring’

@jonspenceley [email protected]

REDBULL

@jonspenceley [email protected]

PEBBLE

@jonspenceley [email protected]

VIDEO IS POWERFUL

▶ Why we love it

- Visual

- Persuasive

- Easily shared

- Informative

- Intriguing

@jonspenceley [email protected]

ENTERTAIN - REDBULL

@jonspenceley [email protected]

EDUCATE – HOME DEPOT

@jonspenceley [email protected]

INSPIRE – CHARITY:WATER

@jonspenceley [email protected]

VIDEO FOR SALES

▶ Understand your customers

(Buyer Profiles)

▶ Understand your sales cycle

(Funnel)

▶ Match them up!

@jonspenceley [email protected]

EARLY-STAGE CONTENT

▶ Short, ungated content designed to educate

@jonspenceley [email protected]

EARLY-STAGE CONTENT

▶ Entertain or tell your story in a creative way

@jonspenceley [email protected]

EARLY-STAGE CONTENT

▶ Meant for everyone

▶ Not selling, just educating or entertaining

▶ Won’t necessarily close a deal, but will appeal to a wide

audience

▶ Use early stage content to get people back to your site

and interested in your product

@jonspenceley [email protected]

MIDDLE-OF-FUNNEL

▶ Longer, possibly gated content

@jonspenceley [email protected]

MIDDLE-OF-FUNNEL

▶ Showcase your solution, and your customers

@jonspenceley [email protected]

MIDDLE-OF-FUNNEL

▶ Showcase your solution, and your customers

@jonspenceley [email protected]

MIDDLE-OF-FUNNEL

▶ Generate leads with this content

▶ Designed to appeal to customer pain points

▶ Focus content on all personas – decision makers, gate

keepers, and end users

▶ Decision Makers – sell the value of your product at

making things more efficient, cheaper, etc

▶ Gate Keepers – easy to implement, cost vs. benefit

▶ End Users – testimonials, how-to videos, etc. Show how

it makes their lives easier!

@jonspenceley [email protected]

LATER-STAGE CONTENT

▶ Keep Interested Leads Warm

@jonspenceley [email protected]

LATER-STAGE CONTENT

▶ Justify Your Solution to Potential Buyers

@jonspenceley [email protected]

LATER-STAGE CONTENT

▶ Decision makers need resources

▶ Thoroughly explain the ROI

▶ Personalize your content

▶ Demo videos geared toward client solution

▶ Setup guides for their specific needs

@jonspenceley [email protected]

MAXIMIZING VALUE

▶ Experiment, Measure, Experiment…

@jonspenceley [email protected]

MEASURE

▶ Track who’s watching, and for how long:

▶ Nurture

▶ Segment

▶ Score

▶ Qualify leads for sales

▶ Target more content

▶ Optimize your video assets

▶ Develop new content for other channels

@jonspenceley [email protected]

EXPERIMENT

▶ Always be trying new things with video:

▶ Blog posts

▶ Social media

▶ Email campaigns

▶ Landing pages

▶ YouTube – with annotations

▶ Calls to action

▶ Email gates

▶ Lead generation forms

▶ Splash screens

@jonspenceley [email protected]

VIDYARD & MARKETO

@jonspenceley [email protected]

▶ Why video is powerful at every stage of the sales

funnel

▶ Mapping video content to personas and objectives

▶ How to get more value & maximize the ROI on your

video content

@jonspenceley [email protected]

Want more info?

Jon Spenceley

@jonspenceley

[email protected]