video-meetings at uio - network of universities from the ... braatenvideo-meetings at... · needing...
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Video-meetings at UiO
Who, (what), where, why and how
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Problem
• Approximately 14900 travels by airplane a
year (2009)
• 13% of UiOs Co2 emissions
• Lack of knowledge about the video-
conferencing facilities
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Clarification
• We don’t want to stop all employees from
travelling
• We want to stop the unnecessary short trips,
e.g. travelling the whole day for a two hour
meeting in Bergen.
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• From video-conference
• To video-meeting
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How we worked
• Got to the know the organisation
• Hands on practice with focus on
– Skype
– Adobe Connect
– Dedicated room
• Seek out the responsible
• Gather information from users
• Observation
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And then…
• Analysing interviews and observations
• Started to offer our services to people
needing help to get started
– Everything from reading groups in Sanskrit to job-
interviews
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Our mantra
• Save time
• Save money
• Save the environment
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Development of user guides
• Based on observations and hands on
practice
• User test
• Made for
– Users
– Hosts
– Sharing
– Problems
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Findings
• “Video meetings is for crisis only”
• They don’t know where to start
• Routines and habits are hard to change
• The other end is often problematic
• “but what if I need to show this youtube-video?” (and other weird demands)
• They use skype at home but is afraid of it at the office
• Mac sucks
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Solution
• Information from local IT (and departments?)
• Information from central UiO
– Video meeting portal on the intra-/internet
– User guides
• Availability and support
– Local and central IT needs to cooperate
– Support shouldn’t be hesitant to help
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What now?
• Getting out there!
– Visiting conferences
– Visiting meetings
– Stands in the different entry halls
– Hosting a course in Adobe Connect
• And other administrative stuff
– Update user guides
– Make USIT take over the project
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