video training catalog 2016/catalog video training... · 2017. 4. 19. · dekon business solutions...
TRANSCRIPT
VideoTrainingCatalog
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
AwardWinningHumanResourcesTrainingDVDs
Providelearnerswithacaptivatinglearningexperiencebyutilizingvideo-basedtrainingprograms.Thesedramatic-formatvideosuseprofessionalactorstodemonstratereal-worldbusinesssituations.Theynotonlyteachyoueffectivemethods,theyalsoshowyouhowtoimplementthem.
Coveringabroadrangeofcurrent,relevantandcompellingbusinesstopics,thesecoursescanbeseamlesslyintegratedwithyourorganization'straininganddevelopmentefforts.
Theresultwillbefast,easylearning,confidenceinapplyingthenewtechniqueslearned,andthemotivationneededtomakepositivechanges.
ACCOUNTABILITY* AccountabilityThatWorks!DVDAccountabilityToolkitDVDAccountabilityToolkit,GovernmentVersionDVDWe'reOnTheSameTeam,Remember?DVDCOMMUNICATION*CommunicatingNon-DefensivelyDVDCommunicationCounts:SpeakingandListeningforResultsDVDCommunicationInHealthcareDVDCommunicationToolkitDVDPowerOfListeningDVDRespectfulCommunicator:ThePartYouPlayDVDSpeakingEffectivelyToOneOrOneThousandDVDVerbalCommunication:ThePowerOfWordsDVDAdultLearningDVD(DSDIVERSITYANDRESPECT* ManagingDiversityDVDPatientDiversity:BeyondtheVitalSignsDVDPeacockIntheLandofPenguinsDVDPigeonholedInTheLandofPenguinsDVDPowerofExpectations:ThePygmalionEffect,Educator'sCutDVDPygmalionEffect:ManagingthePowerOfExpectations3rdEditionDVDRespectfulCommunicator:ThePartYouPlayDVDTheRespectfulSupervisor:IntegrityandInclusionDVDTheRespectfulSupervisor:MotivatingandRetainingEmployeesDVD
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
RespectfulWorkplace:ItStartsWithYouDVDDiscriminationintheWorkplaceDVD(DS)DiversityintheWorkplaceDVD(DS)GROUPTHINKmanagement*AbileneParadoxDVDGroupthink,2ndEditionDVDORGANIZATIONALCULTURE*ABetterWayDVDAttitudeVirus:CuringNegativityintheWorkplace,2ndEditionDVDAttitudeVirus2E,GovernmentVersionDVDAttitudeVirus2E,Workforce(Manufacturing)VersionDVDClarityImperative:HowGettingEveryoneontheSamePageMakesYourOrganizationStandOutDVDEverestDVDFunisGood!DVDLeadersOfCharacter:Leadership-TheWestPointWayDVDRaceWithoutAFinishLineDVDTEAMWORKANDTEAMBUILDING*EverestDVDFlight232:ThePowerofTeamworkDVDMagicOfWe,FullPackageDVDTeamBuilding:WhatMakesAGoodTeamPlayer?DVDTeamworkInCrisis:TheMiracleOfFlight232DVDWe'reOnTheSameTeam,Remember?DVDMANAGEMENTANDLEADERSHIP*SocialMediaatWorkDVDTheDrug-FreeWorkplaceGroupthink,2ndEditioneDVD-Manager&EmployeeComboVersionALeader'sGuidetoDelegatingDVDCourageousFollowers,CourageousLeadersDVDLeadersOfCharacter:Leadership-TheWestPointWayDVDLeadershipAndSelf-DeceptionDVDLeadershipAndTheNewScienceDVDPositiveDisciplineDVDPowerofExpectations:ThePygmalionEffect,Educator'sCutDVDPygmalionEffect:ManagingthePowerOfExpectations3rdEditionDVDTheRespectfulSupervisor:IntegrityandInclusionDVDTheRespectfulSupervisor:MotivatingandRetainingEmployeesDVDSupervisorToolkitDVDTakingChargeOfChange,RevisedDVDTakingChargeOfChange,HealthcareVersionDVDWhenTheCoachIsYou!DVDOJTMentorDVD(DS)
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
LeadershipatEveryLevelDVDConflictsintheWorkplace:Sources&SolutionsDVDManagingEthicsDVDPerformanceAppraisals:GettingResultsDVDThePowerofPositiveDisciplineDVDTheWell-ManagedMeetingDVDWorkplaceEthicsDVDManagingtheWorkplaceBullyDVDCONFLICTANDSTRESS*SocialMediaatWorkDVDSexualHarassment:TrainingforaHarassment-FreeWorkplace:ManagerEditionDVDDealingwiththeIrateCustomerDVDDealingWithConflictDVDDealingWithConflict,HealthcareVersionDVDManagingStressDVDStressIsAGiftDVDTeamworkInCrisis:TheMiracleOfFlight232DVDWhattoDoWhenConflictHappensDVDWorkingWithYouIsKillingMeDVDConflictManagementDVD(DS)StressManagementandPreventionDVD(DS)ConflictsintheWorkplace:Sources&SolutionsDVDManagingEthicsDVDThePowerofPositiveDisciplineDVDWorkplaceEthicsDVDWorkplaceViolence:TheEarlyWarningSignsDVD-EmployeeVersionManagingtheWorkplaceBullyDVDBullyingandRespectintheWorkplaceDVD CUSTOMERSERVICE*ProfessionalEmailEtiquetteDVDWhenthePhoneRings:TelephoneSkillsforBetterServiceDVDSocialMediaatWorkDVDCustomerServiceCountsDVDCustomerService-theTelephoneConnectionDVDDealingwiththeIrateCustomerDVDCallOfTheMummyDVDCliff'sCustomerServiceAdventureDVDCustomerServiceToolkitDVDGeneralHospitable:KeepingYourPatientsSatisfied…(andjustplainkeepingthem)DVDHealthcareToolkit,Volumes1and2DVDIt'sADog'sWorld,2ndEditionDVDOtherSideOfTheWindow:ProvidingExceptionalServiceinGovernmentDVD
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
RememberMe3rdEditionDVDWAYMISHDVDWe'reOnTheSameTeam,Remember?DVDWORKPLACEHARASSMENT*BullyingandRespectintheWorkplaceDVDConflictsintheWorkplace:Sources&SolutionsDVDHarassment:Sex,Religion,andBeyondDVD-EmployeeVersionHarassment:Sex,Religion,andBeyondDVD-Manager'sVersionHarassment:Sex,Religion,andBeyondDVD-CaliforniaManagerVersionWorkplaceViolence:TheEarlyWarningSignsDVD-EmployeeVersionWorkplaceViolence:TheEarlyWarningSignsDVD-ManagerVersionManagingtheWorkplaceBullyDVDSocialMediaatWorkDVDSexualHarassment:TrainingforaHarassment-FreeWorkplace:EmployeeEditionDVDSexualHarassment:TrainingforaHarassment-FreeWorkplace:ManagerEditionDVDSexualHarassment:TrainingforaHarassment-FreeWorkplace:CaliforniaManagerEditionDVDSexualHarassment:TrainingforaHarassment-FreeWorkplace:ManagerandEmployeeEditionDiscriminationintheWorkplaceDVD(DSSexualHarassmentAwarenessDVD(DS)ViolenceintheWorkplaceDVD(DS)COMPLIANCEANDPROTOCOL*HowtoWriteandDeliverGreatSpeechesDVDEarthquakePreparednessTrainingDVDEarthquakePreparednessTrainingDVDSubstanceAbuseAwarenessDVD(DS)
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
LISTOFPRODUCTS/TITLESHumanResourceTrainingVideos
SocialMediaatWorkDVDSexualHarassment:TrainingforaHarassment-FreeSexualHarassment:TrainingforaHarassment-FreeSexualHarassment:TrainingforaHarassment-FreeSexualHarassment:TrainingforaHarassment-FreeCustomerService-theTelephoneConnectionDVDDealingwiththeIrateCustomerDVDTheDrug-FreeWorkplaceDVD-Manager&EmployeeComboVersionHowtoWriteandDeliverGreatSpeechesDVDEarthquakePreparednessTrainingDVDHazMat:WhatYouNeedtoKnowDVDALeader'sGuidetoDelegatingDVDAbileneParadoxDVDAccountabilityThatWorks!DVAccountabilityToolkit,GovernmentVersionDVDAttitudeVirus:CuringNegativityintheWorkplace,2ndEditionDVDAttitudeVirus2E,GovernmentVersionDVDAttitudeVirus2E,Workforce(Manufacturing)VersionDVDCallOfTheMummyDVDClarityImperative:HowGettingEveryoneontheSamePageMakesYourOrganizationStandOutDVDCliff'sCustomerServiceAdventureDVDCommunicatingNon-DefensivelyDVDCommunicationCounts:SpeakingandListeningforResultsDVDCommunicationInHealthcareDVDCommunicationToolkitDVDCourageousFollowers,CourageousLeadersDVDCustomerServiceToolkitDVDDealingWithConflictDVDDealingWithConflict,HealthcareVersionDVDEverestDVDFlight232:ThePowerofTeamworkDVDFunisGood!DVDGeneralHospitable:KeepingYourPatientsSatisfied…(andjustplainkeepingthem)DVDGroupthink,2ndEditionDVDHealthcareToolkit,Volumes1and2DVDIt'sADog'sWorld,2ndEditionDVDLeadersOfCharacter:Leadership-TheWestPointWayDVDLeadershipAndSelf-DeceptionDVDLeadershipAndTheNewScienceDVDMagicOfWe,FullPackageDVDManagingDiversityDVD
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
ManagingStressDVDOtherSideOfTheWindow:ProvidingExceptionalServiceinGovernmentDVDPatientDiversity:BeyondtheVitalSignsDVDPeacockIntheLandofPenguinsDVDPigeonholedInTheLandofPenguinsDVDPositiveDisciplineDVDPowerofExpectations:ThePygmalionEffect,Educator'sCutDVDPowerOfListeningDVDPygmalionEffect:ManagingthePowerOfExpectations3rdEditionDVDRaceWithoutAFinishLineDVDRememberMe3rdEditionDVDRespectfulCommunicator:ThePartYouPlayDVDTheRespectfulSupervisor:IntegrityandInclusionDVDTheRespectfulSupervisor:MotivatingandRetainingEmployeesDVDRespectfulWorkplace:ItStartsWithYouDVDSpeakingEffectivelyToOneOrOneThousandDVDStressIsAGiftDVDSupervisorToolkitDVDTakingChargeOfChange,RevisedDVDTakingChargeOfChange,HealthcareVersionDVDTeamBuilding:WhatMakesAGoodTeamPlayer?DVDTeamworkInCrisis:TheMiracleOfFlight232DVDVerbalCommunication:ThePowerOfWordsDVDWAYMISHDVDWe'reOnTheSameTeam,Remember?DVDWhattoDoWhenConflictHappensDVDWhenTheCoachIsYou!DVDWorkingWithYouIsKillingMeDVDHumanResourcesDVDCombo-Pack(DS)AdultLearningDVD(DS)ConflictManagementDVD(DS)DiscriminationintheWorkplaceDVD(DS)DiversityintheWorkplaceDVD(DS)OJTMentorDVD(DS)SexualHarassmentAwarenessDVD(DS)StressManagementandPreventionDVD(DS)SubstanceAbuseAwarenessDVD(DS)ViolenceintheWorkplaceDVD(DSLeadershipatEveryLevelDVDConflictsintheWorkplace:Sources&SolutionsDVDWorkplaceEthicsDVDProfessionalEmailEtiquetteDVDProfessionalEmailEtiquetteDVDBullyingandRespectintheWorkplaceDVDWhenthePhoneRings:TelephoneSkillsforBetterServiceDVDHarassment:Sex,Religion,andBeyondDVD-EmployeeVersion
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
ManagingEthicsDVDPerformanceAppraisals:GettingResultsDVDWorkplaceViolence:TheEarlyWarningSignsDVD-EmployeeVersionHarassment:Sex,Religion,andBeyondDVD-Manager'sVersionHarassment:Sex,Religion,andBeyondDVD-CaliforniaManagerVersionManagingtheWorkplaceBullyDVDThePowerofPositiveDisciplineDVDWorkplaceViolence:TheEarlyWarningSignsDVD-ManagerVersion
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
SocialMediaatWorkDVDPRICE289.00Euro
Duration:14minutes
Alertyouremployeestoonlinehazardsandshowthemhowtousesocialmediawiselyandappropriately.
Socialmediaiseverywhere—includingourworkplaces.Whileitcanserveusefulbusinesspurposes,itcanalsoopenthedoortohackers,circulaterumorsandabusivecomments,createpublicrelationsnightmares,andbearealdragonproductivity.
Infact,manyemployeesspenduptotwohourseveryworkdayonnon-businessrelatedwebsites—oftennotrealizinghowtheirmultipleside-tripscanconsumetheirtimeandleadtootherproblems,aswell.Andit'snotjustduringtheworkday.After-hourspostscanalsohaveanimpactiftheyviolatepoliciesorcausefrictionbetweencoworkers.
Sohowdoyouavoidthedangersofpotentialharassmentclaims,exposuretocomputervirusesandmalware,andreleaseofconfidentialdata?AndhowdoyouconvinceemployeesthatspendingtoomuchcompanytimeonsocialmediaisjustnotOK?
Thisnewvideowillhelp.Dramaticscenesfilmedonlocationinavarietyofindustriesshow:
Areceptionist'scomputerishackedaftersheopensasuspiciousemailattachment.Awaiterpostsaphotofrombehind-the-scenesthatcouldharmarestaurant'reputation.Anofficeworkersnipesatacoworkerthroughsocialmedia,makingeveryonetakesides.Textmessagesareusedtopursueunwelcomeromanticinterestinacolleague.Tradesecretsarereleasedbeforeanewproductlaunchandquicklycapturedbycompetitor.Socialnetworkingandonlinevideogamescreatemorework—andresentment—forcoworkers.Technologycannotbeavoided—fewofuscouldgetourjobsdonewithoutit.Butitneedstobeusedwiselyandappropriately.Takeadvantageofthisnewreleasetomakeanimpressiononemployees:DoyourownstuffonyourowntimeandTHINKbeforeyoupost.
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
SexualHarassment:TrainingforaHarassment-Free
Workplace:EmployeeEditionDVDPRICE479.00Euro
Duration:19minutes
includesFreeEmployeeStudyGuide
Whatmakesthisnewprogramuniqueisasequenceoforiginalstoriesthatconveyimportanttrainingpointsasseenthroughtheeyesoftheparticipants.Insteadofexplanationsfromon-screennarrators,first-handreportingkeepstheactionmovingandmakesitpersonal.Thishelpsviewersinternalizethecontentandretainlastingimpressionsthatstaywiththemlongafterthetrainingisover.
Filmedonlocation,realisticcharactersinteractinsevendramaticstories:
Inappropriatetalkinthebullpenmakesitdifficultforanofficeworkertoconcentrateonhisjob.Imagesmeanttobeprivatearepostedonsocialmediatogetrevengeafterabreak-up.Lunchhouratamedicalcenterisdisruptedbyrudecommentsfromanoutsidevendor.Anewemployeeispressuredtogooutwithasupervisoraspartofher"training"inamanufacturingplant.Citygovernmentemployeesgrapplewithreligiousbiasandresentmentovercoworkerswhodon'tcomefromhere.Salesrepsataconventioncentermistreatandexcludeacolleaguebecausehedoesn'tfitin.Arestaurantkitchenisthesettingforborderlinebehaviorthatmakesonecoworkeruncomfortableeventhoughherpeersareclearlyenjoyingthemselves.Theconsequencesandpotentialharmcausedbyhostileenvironmentandquidproquoharassmentareclearlyexplained.Andviewersalsolearnaboutprotectedcharacteristics,third-partyharassment,retaliation,andotherformsofabusivebehavior.
Andwhilesexualandotherformsofillegalharassmentarecovered,ourfocusisonrespectandconsiderationforothers.ThescenariosaremeanttopreventunwelcomebehaviorBEFOREitescalatesoutofcontrol.
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
Ourgoalswiththisnewprogramaretoimprovebehavioroverall,encouragecommunication,andhelpcreateworkplacesthatarerespectful,productive—andharassment-free!
SexualHarassment:TrainingforaHarassment-Free
Workplace:ManagerEditionDVDPRICE479.00Euro
Duration:19minutes
includesFreeManagerStudyGuide
Whatmakesthisnewprogramuniqueisasequenceoforiginalstoriesthatconveyimportanttrainingpointsasseenthroughtheeyesoftheparticipants.Insteadofexplanationsfromon-screennarrators,first-handreportingkeepstheactionmovingandmakesitpersonal.Thishelpsviewersinternalizethecontentandretainlastingimpressionsthatstaywiththemlongafterthetrainingisover.
Filmedonlocation,realisticcharactersinteractinsevendramaticstories:
Inappropriatetalkinthebullpenmakesitdifficultforanofficeworkertoconcentrateonhisjob.Imagesmeanttobeprivatearepostedonsocialmediatogetrevengeafterabreak-up.Lunchhouratamedicalcenterisdisruptedbyrudecommentsfromanoutsidevendor.Anewemployeeispressuredtogooutwithasupervisoraspartofher"training"inamanufacturingplant.Citygovernmentemployeesgrapplewithreligiousbiasandresentmentovercoworkerswhodon'tcomefromhere.Salesrepsataconventioncentermistreatandexcludeacolleaguebecausehedoesn'tfitin.Arestaurantkitchenisthesettingforborderlinebehaviorthatmakesonecoworkeruncomfortableeventhoughherpeersareclearlyenjoyingthemselves.Theconsequencesandpotentialharmcausedbyhostileenvironmentandquidproquoharassmentareclearlyexplained.Andviewersalsolearnaboutprotectedcharacteristics,third-partyharassment,retaliation,andotherformsofabusivebehavior.
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
Andwhilesexualandotherformsofillegalharassmentarecovered,ourfocusisonrespectandconsiderationforothers.ThescenariosaremeanttopreventunwelcomebehaviorBEFOREitescalatesoutofcontrol.
Ourgoalswiththisnewprogramaretoimprovebehavioroverall,encouragecommunication,andhelpcreateworkplacesthatarerespectful,productive—andharassment-free
SexualHarassment:TrainingforaHarassment-FreeWorkplace:CaliforniaManagerEditionDVD
PRICE479.00Euro
DVD:20minutesIncludesFreeCAManagerStudyGuide
Whatmakesthisnewprogramuniqueisasequenceoforiginalstoriesthatconveyimportanttrainingpointsasseenthroughtheeyesoftheparticipants.Insteadofexplanationsfromon-screennarrators,first-handreportingkeepstheactionmovingandmakesitpersonal.Thishelpsviewersinternalizethecontentandretainlastingimpressionsthatstaywiththemlongafterthetrainingisover.
Filmedonlocation,realisticcharactersinteractinsevendramaticstories:
Inappropriatetalkinthebullpenmakesitdifficultforanofficeworkertoconcentrateonhisjob.Imagesmeanttobeprivatearepostedonsocialmediatogetrevengeafterabreak-up.Lunchhouratamedicalcenterisdisruptedbyrudecommentsfromanoutsidevendor.Anewemployeeispressuredtogooutwithasupervisoraspartofher"training"inamanufacturingplant.Citygovernmentemployeesgrapplewithreligiousbiasandresentmentovercoworkerswhodon'tcomefromhere.Salesrepsataconventioncentermistreatandexcludeacolleaguebecausehedoesn'tfitin.Arestaurantkitchenisthesettingforborderlinebehaviorthatmakesonecoworkeruncomfortableeventhoughherpeersareclearlyenjoyingthemselves.Theconsequencesandpotentialharmcausedbyhostileenvironmentandquidproquoharassmentareclearlyexplained.Andviewersalsolearnaboutprotectedcharacteristics,third-partyharassment,
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
retaliation,andotherformsofabusivebehavior.
Andwhilesexualandotherformsofillegalharassmentarecovered,ourfocusisonrespectandconsiderationforothers.ThescenariosaremeanttopreventunwelcomebehaviorBEFOREitescalatesoutofcontrol.
Ourgoalswiththisnewprogramaretoimprovebehavioroverall,encouragecommunication,andhelpcreateworkplacesthatarerespectful,productive—andharassment-free!
SexualHarassment:TrainingforaHarassment-FreeWorkplace:ManagerandEmployeeEditionDVDComboPack
PRICE775.00Euro
Duration:37minutes
IncludesFreeEmployeeStudyGuideandManagerStudyGuide
Whatmakesthisnewprogramuniqueisasequenceoforiginalstoriesthatconveyimportanttrainingpointsasseenthroughtheeyesoftheparticipants.Insteadofexplanationsfromon-screennarrators,first-handreportingkeepstheactionmovingandmakesitpersonal.Thishelpsviewersinternalizethecontentandretainlastingimpressionsthatstaywiththemlongafterthetrainingisover.
Filmedonlocation,realisticcharactersinteractinsevendramaticstories:
Inappropriatetalkinthebullpenmakesitdifficultforanofficeworkertoconcentrateonhisjob.Imagesmeanttobeprivatearepostedonsocialmediatogetrevengeafterabreak-up.Lunchhouratamedicalcenterisdisruptedbyrudecommentsfromanoutsidevendor.Anewemployeeispressuredtogooutwithasupervisoraspartofher"training"inamanufacturingplant.Citygovernmentemployeesgrapplewithreligiousbiasandresentmentovercoworkerswhodon'tcomefromhere.Salesrepsataconventioncentermistreatandexcludeacolleaguebecausehedoesn'tfitin.Arestaurantkitchenisthesettingforborderlinebehaviorthatmakesonecoworkeruncomfortableeven
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
thoughherpeersareclearlyenjoyingthemselves.Theconsequencesandpotentialharmcausedbyhostileenvironmentandquidproquoharassmentareclearlyexplained.Andviewersalsolearnaboutprotectedcharacteristics,third-partyharassment,retaliation,andotherformsofabusivebehavior.
Andwhilesexualandotherformsofillegalharassmentarecovered,ourfocusisonrespectandconsiderationforothers.ThescenariosaremeanttopreventunwelcomebehaviorBEFOREitescalatesoutofcontrol.
Ourgoalswiththisnewprogramaretoimprovebehavioroverall,encouragecommunication,andhelpcreateworkplacesthatarerespectful,productive—andharassment-free!
CustomerServiceCountsDVDPRICE289.00Euro
Duration:18minutes
Yourbusinessororganizationwouldn'texistwithoutyourcustomers.Butsometimesthisall-importantfactgetslostinthedemandsofdailyactivities.Thisaward-winningvideoisthesolution.
Greatfornewhiresorenergizingyourcurrentteam,ituseshumortoshowemployeesthatbeinggoodatcustomerservice(andtakingprideintheirwork)isnotonlyajobrequirementbutcanbepersonallysatisfyingaswell.
Thecustomerpartofcustomerservice:
GreetthecustomerConnectwiththecustomerRespectthecustomer'sprioritiesandtimeTheservicepartofcustomerservice:
Listenandevaluate
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
Meetthecustomer'sneedsKnowyourbusiness
Viewerswillenjoytheamusingstoryoftwocoworkerswhostarttheirdayexperiencingbadcustomerserviceascustomersthemselves.Comparingnotes,theyenterafriendlycompetitiontoseewhocanofferthebestcustomerservicethatdayonthejob.Astheydemonstratesalesskillsandhandlerushed(evenunhappy)customers,theirfunrivalryremindsemployeesthatcustomersarepeopletoo.Anditmakesthepointtoemployeesthattheirpeersarecountingonthemaswell.
Infact,coworkersarealsocustomers.Everyonehas"internalcustomers"whenhelpingotheremployeesmeetcommongoals.Andeveryemployeerepresentstheorganizationwhenencounteringoutsiders,whetherornotcustomerserviceisamajorpartoftheirjobdescription.
Thisreleaseisjusttheticketforalivelytrainingsession—andlastinglessonslearnedaboutprovidingthebestcustomerserviceever!
CustomerService-theTelephoneConnectionDVDPRICE289.00Euro
Duration:17minutes
Excellenttelephonecustomerservicedoesn'tjusthappen.Itrequiresdedication,skill—andenthusiasm.Yourvoice,responsiveness,andproductknowledgearetheonlytoolsyouhavetoconveytherightimpressionandbuildcustomerloyaltyoverthetelephone.
Ourcomedichostshavealotoffunwiththissubject,buttheirunderlyingmessageissincere:telephonecustomerserviceisanimportantjobandithastobedonewell.You
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don'tgetasecondchanceonceacustomerhangsup—unlessyouleavethatcustomerwithagoodfeelingandthedesiretodobusinesswithyouagain.
Thecustomerpartoftelephonecustomerservice:ThegreetingListeningskillsTelephonecourtesy
Theservicepartoftelephonecustomerservice:ProductandsystemknowledgeComplaintsProblemsolvingThisnewreleaseportraystraditionalandnontraditionalcustomerserviceroles,rangingfromamailordercompanytoamedicalsetting,fromacorporateadmintoawarehousesupervisor.Thesedifferentscenesshowthateveryoneintheorganizationhascustomers—eveniftheyareyour"internalcustomer"coworkers.
Ournarratorhostsalsotouchonthefinerpoints,suchasupsellingandcross-selling(whenanadditionalproductorservicewouldbettersatisfycustomerneeds).Andtheyexplainhowtohandleangryordissatisfiedcustomersinawaythatbothsolvestheproblemandultimatelystrengthenstherelationship.
Telephonecustomerservicetakesskillandfinesse.Thisvideoconveysthecommunicationskillsandpositiveattitudenecessarytoprovideservice—andprojectthatwarmthinyourvoice,callaftercall!
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
DealingwiththeIrateCustomerDVDPRICE269.00Euro
Duration:21minutes
Angrycustomerscantaketheirtollonemployees,tothepointwhereitcanbeeasytoloseperspective.Inthisupdatedversionoftheclassictrainingvideo,afrustratedemployeereceivesadvicefromhiscoworkersonhowtobetterhandledifficultcustomers.Whenakindgreetingandanounceofrespectaren'tenough,thetechniquespresentedherecankeepasituationfromgettingoutofcontrol.Ratherthantakingthematterpersonally,employeeslearnthatthey'reinapositiontosolveproblemsandpossiblyevenmakesomeone'sdayalittlebitbrighter.
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
TheDrug-FreeWorkplaceDVD-Manager&EmployeeComboVersionPRICE455.00Euro
Duration:37minutes
Thesetwonewvideoshelpyoumeetmandatedtrainingrequirementsandprovideguidanceforyourmanagersandsupervisors.
Evenifdrug-freetrainingisnotlegallymandatedinyourbusinessorindustry,everyonebenefitsfromraisingemployeeawarenessontheimpactthatdrugsoralcoholcanhaveonyourworkplace.
Performanceandsafetysinkfastwhenemployeesabusealcoholordrugs.Othersmayfeeltheyhavetotakeuptheslackwhentheircoworkersattempttoworkundertheinfluence—fallingshortofexpectationsandincreasingtheriskofaccidentorinjury.
TheEmployeeversionfeaturesbelievablescenesinconstruction,manufacturing,hospitality,foodservice,andbusiness.Itraisesyouremployees'awarenessofthiswidespreadproblem,showstheharmthatcanbedonetothemselvesandothers,andencouragesthemtogethelpiftheyoracoworkerisaffectedbydrugoralcoholabuse.
Featuringbonusscenesnotincludedintheemployeeversion,themanagerversionshowsallindividualswithsupervisoryresponsibilitieswhattolookforandwhattodoiftheybecomeawareofsubstanceabuseamongtheirdirectreports.Italsocautionsthemtobeawareoflegalrequirements,suchasADAandFMLA,thatmightaffectschedulingandperformancemanagementoncetheyareonnoticeofaproblem.
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
HowtoSpotDrugsintheWorkplace
Whenemployeesdon'tseemright,it'softenhardtopinpointexactlywhattheirproblemis.Butherearesomesymptomsthatmightindicatedrugoralcoholabuse:bloodshoteyes,enlargedorreducedpupils.Impairedspeechorcoordination.Changesinbehaviorormood.Difficultyconcentrating,learningorremembering.Andinappropriatebehaviorsuchasapathyordisorientation,agitationorirritability.Ifthesesignsaccompanyreducedperformanceonthejob,it'stimetohaveaconversationaboutexpectations,consequences,andresourcesthatmaybeavailabletohelp.Recoveryispossible—ittakescourage,persistence,andhardwork,butit'sworthit!
HowtoWriteandDeliverGreatSpeechesDVD
PRICE269.00Euro
Duration:35minutes
ThisToastmastersInternationalpublicspeakingvideowillmakeyoumorepoised,confident,andeloquentwhendeliveringpresentations.
Oneofthemostpowerfulskillsyou'lleveruseisyourabilitytoinform,persuadeandleadotherpeoplethrougheffectivepublicspeaking.Andthegoodnewsis:anyonecandoit!Thesecretistolearnthebasics,andthentakethetimetoprepareandpractice.Watchyourconfidencegrowalongwithyourpublicspeakingskills.
You'lllearn:
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Howtowriteaspeech–tipsforvividandcompellingspeechwriting.Howtodeliveraspeech–specificpresentationskillsleadingtoapolisheddelivery.Techniquesforpracticingthatwillimprovetheeffectivenessofyourtalk.Provenstrategiestocontrolpublicspeakingnervousness,soyouwilllookforwardto–andenjoy–speakingopportunities.Whenitcomestospeeches,preparationandpresentationgohandinhand.Butmorethanjustshowingyouhowtogiveagreatspeech,thisbest-sellingvideocanmakeyouabettercommunicatorinanyspeakingsituation.Learnhowtoconnectwithyouraudience,howtobecomeanexpertonyourtopic,andwhatyoucandotokeepyournervesincheck.Andthebiggestlessonthisprogramhastoteachisthatpractice—anywhereandeverywhere—isthekeytobuildingyourconfidencewhenspeakinginpublic.
EarthquakePreparednessTrainingDVDPRICE239.00Euro
Duration:10minutesThisDVDstressestheimportanceofbeingpreparedforthenextbigquakewhileshowingdetailedinstructionandvisualdemonstrationoftheDrop,CoverandHoldprocedure.Managersandsupervisorsshouldencouragetheiremployeestobecomefamiliarwiththeseproceduresandknowwhattodointheeventofamajorearthquake.
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
HazMat:WhatYouNeedtoKnowDVDPRICE289.00Euro
Duration:15minutes
ThisHazcomtrainingvideohelpsyoumeetmandatedtrainingrequirementsforOSHA'srevisedGHSHazardCommunicationStandard.
TheOSHAHazardCommunicationStandard(HCSorHazCom)requiresthatemployeeswhoworkwith potentially hazardous chemicals receive information about how to use thesesubstances safely. This includes knowinghow to readandunderstand thenewly revisedGloballyHarmonizedSystem(GHS)labelsand16-sectionSafetyDataSheets.
AstheGHSformatisimplemented,hazardousmaterialsarrivingatyourwarehouseorworksitewillappearwiththesenew,strictlydefinedGHSlabelsandSafetyDataSheets(SDS).Yourworkforceneedstobepreparedforthisnewwayofpresentinginformationthathelpsthemrecognizedangersandfollowbestpracticesforworkingsafely.
Thisrecently-releasedvideoexplains:ChemicaltypesandmethodsofexposureTheelementsofGHSlabelsandSDSsPictogramsandsignalwordsHazardstatementsandprecautionarystatementsTheimportanceofusingPPEwhenrequiredWithsamplelabelsandSDSsonscreen,thisHazmattrainingDVDoronlinetrainingwillhelpviewers learn to recognizeall8pictograms.They'll see the locationsof thevarious labelelementsandhowtheseelementsworktogether.Andthey'llseeall16sectionsofthenew
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SafetyDataSheetsothey'llknowwheretogoforadditionaldetails.
ThenumberonegoalofHazMat(HazCom)trainingistoreduceaccidentsandinjuries.Usethis informative Hazmat training video to show your workers how to access criticalinformationandencouragethemtoputthatknowledgetowork—keepingthemselvesandtheircoworkerssafeonthejob.
ABetterWayDVDPRICE795.00Euro
Duration:15minutes
Discoveranewperspectivetotheconceptof'win-win'withABetterWay,thestoryofthreeSouthAfricanretailersfacedwithfindinganewapproachtotheirbusinesses.
One,challengedwithstreetvendorsattheirstorefronts,decidesnottoviewtheirpresenceasanimpediment,butratheranopportunityforincreasedsuccessthroughcooperation.First,theyprovidethevendorswithpushbroomsandothertoolssothedebrisfromthefruitsandvegetablestheysellcaneasilybeclearedfromthearea.Thentheygiveeachoneahatwiththestore’snameonit(whichthevendorsareproudtowear).Theresult?Eachbusinessisenhancedandcustomersenjoytheconvenienceofafullrangeofgoodsinonelocation.
Anotherisagrocerychaintryingtogainmarketshareinthesaleoffreshfish,anareawheretheyhavehadminorsuccessandlittleclout.Knowingtheyneedabetter-qualityproductfromtheirsupplier,theyexpressthis,alongwithsuggestionsforamoreefficientmeansofstoringthefishfromseatoport.Withthesechanges,thesupplierisabletoincreasethequalityoftheirproductandbothpartiesrealizeincreasedprofitability.Asideresult:thevendor'scompetitionmakessimilarchanges,therebyimprovingthequalityof
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
fishinmarketsthroughouttheregion.
Ourthirdstoryfocusesonayoungmanagerwhorealizesthatbeinginthecenteroftownkeepshisstorefromalargebaseofpotentialcustomersdependentonbustransportation.Theseprospectivepatronswouldhavetowalk17minutesoutoftheirwaytobuyclothesatthestoreand,indoingso,risklosingtheirplaceinlineatthedepot.Theanswer?Openastorenearthedepot.Doingsoallowsthemtoincreaseprofitabilityatbothstoresandmakecustomersveryhappy.Allittookwasthewillingnesstoreconsiderstoreplacement.
ABetterWayteachesviewersto:
Definethe'win-win'conceptIdentifyteambuildingskillsRecognize'synergy'andhowitmaybenefittheirorganizationandmore...Contents:
DVDplusDownloadableMaterials
DownloadableMaterials:
Leader'sGuide
Downloadablematerialswillbeemailedafterordercompletion.
ProducedbyCRMLearning.
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
ALeader'sGuidetoDelegatingDVDPRICE1095.00Euro
Duration:23Minutes
Benefits:
ModelsEffectiveDelegatingHelpsLeadersDevelopStaffImprovesOrganizationalProductivityALeader'sGuidetoDelegatingisdesignedtoshowmanagersandsupervisorshowtogetworkdonethroughotherpeople.
Inthisway,ALeader'sGuidetoDelegatingletsyouaddressleadershipdevelopmentandemployeeengagementinasingletrainingsession.Traineesreceivesolidinstructioninakeyleadershipcompetencyandtheycommittogivingemployeesincreasedopportunitytotakeonnewassignments.
Whatdoesthismeanforyou?Taskswillbedelegatedmoreoftenandwithgreaterclarity–leadingtobetterresults,improvedproductivityandhigherjobsatisfactionoverall.
ALeader'sGuidetoDelegatingprovidesaplanforsuccessfuldelegationinjust5steps:
AnalyzetheTaskChoosetheRightDelegateeAssigntheTaskExecutetheTaskConductRegularFeedbackSessions
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
Effectivedelegationaccomplishesmorethanjustthetaskathand.Italsobuildstrustforfuturedelegations,helpsemployeesdevelopnewskills,reducesmanagerialstressandimprovesorganizationalproductivity.
Contents:
DVDplusDownloadableMaterials
DownloadableMaterials:
Leader'sGuide,PowerpointPresentation,ParticipantWorkbooks
Downloadablematerialswillbeemailedafterordercompletion.
ProducedbyCRMLearning.
AbileneParadoxDVDPRICE1095.00Euro
uration:26Minutes
Benefits:
PreventsfalseconsensusamonggroupmembersImprovesgroupinteractionanddecisionsHelpspeopleovercomefearofspeakingoutHasfearleadyoutosay"yes"toaproposedgroupendeavorwhen"no"wasyourtrue
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
response?It'sacommondilemmaandthereasonmanyorganizationaleffortsfail.Thisall-timefavoriteCRMLearningvideoprogramdepictsindividualswhosupportplanstheyreallydon'tbelievein—leadinggroupstomeaningless,costlyoutcomes.
TraveltheroadtoAbileneandyou'llarriveataplacewheredeeplyheld,logicalvaluesfallvictimtogroupdynamics.It'sabumpyrideculminatinginmeaninglessoutcomesandblame,butyoucanskipthetripifyouknowhowtoreadtheroadsigns.
Inthisageofcorporatescandalsandlackofaccountability,orforeventhebestoforganizations,thisparablebyDr.JerryB.HarveyaboutaneedlessfamilytriptoAbileneoffersacompellinglessonforgroups:Makesureyou'vereceivedeveryone'shonestinputontheactionyou'reabouttotake.Peoplewilloften"goalongtogetalong"iftheyhaveanydoubtatallaboutwhatwillhappeniftheypresentopposition.Leadersmustcreateaworkplacewherepeoplearefreetodisagreeandareencouragedtovoicetheirtrueopinions.
Theworkshopincludesadditionalexercisesforaflexibledesigntohelpparticipantslearn:
ThefivepsychologicalprinciplesoftheAbileneParadoxHowtoavoidfalseconsensusandachieveeffectivedecision-makingwithinagroupThisbest-selling,classictrainingprogramhashelpedthousandsoforganizationsincreaseprofitsandproductivitybyhelpingteamsmakebettergroupdecisions.
Contents:
DVDplusDownloadableMaterials
DownloadableMaterials:
Leader'sGuide,PowerpointPresentation,ParticipantWorkbooks
Downloadablematerialswillbeemailedafterordercompletion.
ProducedbyCRMLearning.
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
AccountabilityThatWorks!DVDPRICE1095.00Euro
Duration:22Minutes
AccountabilityThatWorks!isanexciting,innovativetrainingprogramthatwillprovideeveryoneinyourorganizationwiththetoolstheyneedforagreatersenseofempowerment,effectivenessandincreasedproductivity.Participantswilllearntoviewaccountabilityasanongoingprocess,amethodforachievingpersonaleffectiveness.Whenyouhaveaccountabilityinyourorganization,youhavebetterresults,improvedteamwork&clarity.Whenyoudon’thaveaccountability,yougetblame,fingerpointing,misseddeadlines,etc.
Buildingaccountabilityinyourworkplacesavesyoumoneyeverydayinrealtermssuchas:
Consistentlymetdeadlines.Clearlydefinedrolesandexpectations.Lessblameandreducedtimespentinconflict.Improvedsupervisor-to-subordinateandpeer-to-peerrelationships.Increasedteamefficiencies(suchaslesstimelostinmeetings).AccountabilityThatWorks!presentsasimpleprocessstructure—before,duringandafter—commontoalltasks.Whenhandledproperly,thisstructurewillensuretheclarityandcompletionofanytask.
TheCycleofAccountabilitypresentedis:
The"before"phase:RESPONSIBILITY—Whenanindividualorteamestablishesamindset
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ofownershipforthetask,takingcompleteresponsibilityforgettingitdone.The"during"phase:EMPOWERMENT—Whentheowner(s)doeswhateverisnecessarytocompletethetask.Thismightincludeactionsteps,atimelineandgatheringnecessaryresources.The"after"phase:ACCOUNTABILITY—Whentheresponsibleparty(s)ownstheoutcomeofthetask.Thisiswhenresults,goodorbad,areacknowledgedandlearningfromtheexperiencetakesplace.AndBehindItAll:CLEARAGREEMENTS—Thegluethatholdsthethreestagestogethersothataccountabilityworksandtheorganization’sproductivitywheelkeepsturning.Theworkshopteachesparticipantstounderstandtheseprocesses:
Ensureeverytaskhasaclearlydefinedownerandagreement.Empowerthemselvestokeeptheiragreements.Holdothersaccountablefortheiragreements.Beaccountablewithoutbeingdefensive.Learnfrommistakes,continuallyimprovingpersonallyandprofessionally.Contents:
DVDplusDownloadableMaterials
DownloadableMaterials:
Leader'sGuide,PowerpointPresentation,ParticipantWorkbooks
Downloadablematerialswillbeemailedafterordercompletion.
ProducedbyCRMLearning.
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
AccountabilityToolkitDVDPRICE795.00Euro
Duration:56Minutes
Benefits:
Supportsstaffdevelopmentinitiativesbymodeling9principlesofpersonalresponsibilityImprovesefficiencybyemphasizingclearcommunication,goalsettingandfollowthroughMaximizes training budgetswith a library of video clips that canbeused in a variety ofapplicationsWhatmakesapersonaccountable?Thesedays,wheneveryoneseemstohaveadifferentideaofwhat"accountability"means,it'shardtoknow.Butwhenyousimplylookatitfromtheperspectiveofwhatittakestobeapersonotherscanrelyon,certainspecificbehaviorsemerge.
ThisToolkitcontains38videoclipsthatillustratethesebehaviorsinavarietyofworkplacesettings.Theclipsarediverse—manytakeplaceinagenericworkenvironment,someoccurinamanufacturingorhospitalityenvironmentandothersfeaturehealthcareoreducationworkers.Theycanbeshowntomakekeypointsinmeetingsandpresentations,orusedascontentforinternalcoursesyouarebuilding.Theclipsfallunderthesecategoriesandcanbeusedtomakethefollowingpoints:
TakeOwnership&KeepCommitments–Whenacceptingresponsibilityforataskorproject,takefullownershipanddowhatyousayyou'regoingtodo.Forclarity,setdeadlines-thenkeepthem.BeProactive–Taketheinitiativeinseekingimprovementstoprocessesandpractices.Worktoimproveyourownskills,andinfluenceotherstowardimprovement.
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
CommunicateWithClarity&SetMeasurableGoals–Gettingtotheresultrequiresclearagreements and an understanding of expectations and instructions. Accountability forresultsbeginswithcleardirections.BeEthical–Knowwhat'sright-bylaw,bypolicy,byprocedure,bybestprofessionalpractice--andactaccordingly.Makedecisionsforthebestoutcomewhentwo"rights"conflict.BeaProblemSolver–Applyyourownexperienceandknowledgetoeveryproblem.Withthismindset,you'llplanandtakeactiontowardsasolution,ratherthanwaitingforotherstogetthingsstarted.ServeCustomersProfessionally–Everypersonyouserveandworkwithdeservesyourbesteffort.Knowthetechnicalandproceduralaspectsofyourworkandbringapositiveattitudetotheserviceyouprovide.Don'tBeAfraidtoSpeakUp–Knowwhatyouneedandwhatyoudeserve.Inaprofessionalmanner, letothersknowittoo.Thoseyouworkwithandformaynotrealizewhentheiractionsaregettingintheway.Accept Feedback and Learn From Mistakes – Learning and changing direction happenquicklyand frequently inanaccountableenvironment. Listennon-defensively, choose toadjust,andmoveon.Supervising andManaging anAccountableWorkforce –Oftenheld accountable for theworkof others,managers and supervisorsmust firstmodel accountablebehaviors, thenlearntorequirethistypeofresponsibilityfromthosewhoreporttothem.Themanagercanmakeorbreakanaccountableteam.ProgramContents:
DVDProducedbyCRMLearning.
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
AccountabilityToolkit,GovernmentVersionDVDPRICE795.00Euro
Duration:47Minutes
Benefits:
Supportsgovernmentaccountabilityinitiativesbymodeling9principlesofpersonalresponsibilityImprovesefficiencybyemphasizingtheimportanceofclearcommunication,goalsettingandfollow-throughStretchestrainingbudgetsbyprovidingalibraryofvideoclipsthatcanbeusedindifferentapplicationsWhatmakesagovernmentagencyaccountable?Itisawillingnesstobeanswerableandaccessibletothepublic.Andwhilethespecificsofanaccountabilityinitiativecanvaryfromoneagencytothenext,allhaveonethingincommon:Everyone—fromthetopdown—mustdemonstratepersonalresponsibilityandintegrity.
Designedspecificallyforgovernmenttraining,the9categoriesinthisToolkit,containingatotalof35videoclips,willhelpyoudemonstratewhatitlookslikewhenpeopleholdthemselves,eachotherandtheorganizationaccountableforkeepingcommitmentsandachievingresults.Itonlyincludesclipsthataresetinagovernmentagencyortakeplaceina"genericworkenvironment"thatcouldbeagovernmentfacility.
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
TakeOwnership&KeepCommitments–Whenacceptingresponsibilityforataskorproject,takefullownershipanddowhatyousayyou'regoingtodo.Forclarity,setdeadlines–thenkeepthem.BeProactive–Taketheinitiativeinseekingimprovementstoprocessesandpractices.Worktoimproveyourownskills,andinfluenceotherstowardimprovement.CommunicateWithClarity&SetMeasurableGoals–Accountabilityforresultsbeginswithcleardirections,clearagreementsandplacesresponsibilityonbothpartiesforclarification.BeEthical–Knowwhat'sright-bylaw,bypolicy,byprocedure,bybestprofessionalpractice--andactaccordingly.Makedecisionsforthebestoutcomewhentwo"rights"conflict.BeaProblemSolver–Applyyourownexperienceandknowledgetoeveryproblem.Withthismindset,you'llplanandtakeactiontowardsasolution,ratherthanwaitingforotherstogetthingsstarted.ServePublicProfessionally–Giveyourbestefforttothepublicandco-workers.Knowthetechnicalandproceduralaspectsofyourworkandbringapositiveattitudetotheserviceyouprovide.Don'tBeAfraidtoSpeakUp–Knowwhatyouneedandwhatyoudeserve.Inaprofessionalmanner,letothersknowittoo.Thoseyouworkwithandformaynotrealizewhentheiractionsaregettingintheway.AcceptFeedbackandLearnFromMistakes–Learningandchangingdirectionhappenquicklyandfrequentlyinanaccountableenvironment.Listennon-defensivelyandgiveproperconsideration.SupervisingandManaginganAccountableWorkforce–Oftenheldaccountablefortheworkofothers,managersandsupervisorsmustfirstmodelaccountablebehaviors,thenlearntorequireitfromsubordinates.ProgramContents:
DVD
ProducedbyCRMLearning.
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
AttitudeVirus:CuringNegativityintheWorkplace,2ndEditionDVDPRICE995.00Euro
Duration:20Minutes
Curebadattitudestoincreaseproductivityinyouragency!
AttitudevirusesmaynotbeLevel4biohazards,buttheycancreateanepidemic.ThisnewworkforceeditionofTheAttitudeVirus:CuringNegativityintheWorkplaceillustrateshowtheseviruseshavemanyformsandonecommonresult:negativityintheworkplace.Negativityisspreadeasilyandaffectsproductivity,motivationandprofitability.Thisvideoprogramwillintroduceyoutothecommonattitudeviruscarriers:
THESTEAMER,whoblowshislidTHEPERFECTIONIST,whowields'quality'likeaweaponTHERESISTOR,whoisthreatenedbychangeTHENOT-MY-JOBBER,whosenarrowviewsblockprogressTHERUMORMONGER,whospreadsstorieseverywhereTHEUNCOMMITTED,whosimplydoesn'tcareTHEPESSIMIST,whoexpectstheskytofallnomatterwhatYou'llmeetaqualitytechnician,shopforeman,shippingclerkandforkliftoperator;allattitudeviruscarriers.Thevirusisascommonasthecommoncold–andaseasilyspread.Fortunately,thereisacure.Watchtheseworkerslearntorecognizeandchangetheirattitudesforthegoodoftheirjobsandtheirorganization.Withsomanyattitudeviruses
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runningrampant,thereisnobettertimedisinfect.OrderyourfreepreviewoftheworkforceeditionofTheAttitudeVirus:CuringNegativityintheWorkplace.
Yourstaffwilllearnhowto:
RecognizetheirattitudeproblemsTakeresponsibilityFocusonbehavior,notpersonalityAcknowledgeunderlyingcausesforbadattitudesAddressstress-causingissuesReplacenegativereactionswithnew,adaptableresponsesMonitorprogressInfecttheirteamswithapositiveattitude...Inshort,theywilllearnhowtodiagnoseandcureattitudeviruses!
Contents:
DVDplusDownloadableMaterials
DownloadableMaterials:
Leader'sGuide,ParticipantWorkbooks
Downloadablematerialswillbeemailedafterordercompletion.
ProducedbyCRMLearning.
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
AttitudeVirus2E,GovernmentVersionDVDPRICE995.00Euro
Duration:20Minutes
Curebadattitudestoincreaseproductivityinyouragency!
AttitudevirusesmaynotbeLevel4biohazards,buttheycancreateanepidemic.ThisnewworkforceeditionofTheAttitudeVirus:CuringNegativityintheWorkplaceillustrateshowtheseviruseshavemanyformsandonecommonresult:negativityintheworkplace.Negativityisspreadeasilyandaffectsproductivity,motivationandprofitability.Thisvideoprogramwillintroduceyoutothecommonattitudeviruscarriers:
THESTEAMER,whoblowshislidTHEPERFECTIONIST,whowields'quality'likeaweaponTHERESISTOR,whoisthreatenedbychangeTHENOT-MY-JOBBER,whosenarrowviewsblockprogressTHERUMORMONGER,whospreadsstorieseverywhereTHEUNCOMMITTED,whosimplydoesn'tcareTHEPESSIMIST,whoexpectstheskytofallnomatterwhatYou'llmeetaqualitytechnician,shopforeman,shippingclerkandforkliftoperator;allattitudeviruscarriers.Thevirusisascommonasthecommoncold–andaseasilyspread.Fortunately,thereisacure.Watchtheseworkerslearntorecognizeandchangetheir
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
attitudesforthegoodoftheirjobsandtheirorganization.Withsomanyattitudevirusesrunningrampant,thereisnobettertimedisinfect.OrderyourfreepreviewoftheworkforceeditionofTheAttitudeVirus:CuringNegativityintheWorkplace.
Yourstaffwilllearnhowto:
RecognizetheirattitudeproblemsTakeresponsibilityFocusonbehavior,notpersonalityAcknowledgeunderlyingcausesforbadattitudesAddressstress-causingissuesReplacenegativereactionswithnew,adaptableresponsesMonitorprogressInfecttheirteamswithapositiveattitude...Inshort,theywilllearnhowtodiagnoseandcureattitudeviruses!
Contents:
DVDplusDownloadableMaterials
DownloadableMaterials:
Leader'sGuide,ParticipantWorkbooks
Downloadablematerialswillbeemailedafterordercompletion.
ProducedbyCRMLearning.
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
AttitudeVirus2E,Workforce(Manufacturing)VersionDVDPRICE995.00Euro
Curebadattitudestoincreaseproductivityinyourorganization!
Badattitudescanthreatentheessentialfunctionsofyourworkplace.Theyspreadlikevirusesfromindividualemployeesthroughdepartmentsandinfectentireorganizations.Onceanattitudevirusbeginstospread,itcanbecomeanepidemicinnotime.Productivitysuffersandsodoindividualworkers.There'snodoubtthattoday'sworkforceisespeciallysusceptible.
Ifyouspotthesewarningsigns,anattitudeviruscouldbespreadingthroughyourworkforce:resistingchange,lackofcommitment,spreadinggossip,misdirectedangerandcondescendingperfectionism.
Withthisnewlyrevisedfilm,youwilllearnhowtovaccinateyourorganizationagainstthispotentiallydevastatingthreat.
Participantswillbenefitbylearningtotakeresponsibilityfortheirownattitudesandsuccess,plus,underlyingcausesforunproductiveattitudeswillberesolvedandfewerpersonalproblemswillaffectwork.Thesebetterattitudeswillpositivelyimpactteamresultsandthebottomline.
Participantswillgaininsightinto:
BeawareofthedifferenttypesofnegativeattitudesKnowhowtodiagnoseanattitudeprobleminthemselvesortheircolleaguesRecognizetheneedtotakeresponsibilityforanegativeattitudeanditsconsequencesLearnhowtoreplaceold,ineffectivereactionswithadaptable,productiveresponses
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
Knowhowtofollowthroughinordertoreinforcenew,positivebehaviorContents:
DVDplusDownloadableMaterials
DownloadableMaterials:
Leader'sGuide,ParticipantWorkbooks
Downloadablematerialswillbeemailedafterordercompletion.
ProducedbyCRMLearning.
CallofTheMummyDVDPRICE795.00Euro
Duration:19Minutes
TelephoneCustomerServiceRepresentatives(CSRs)giveanorganizationheart,soulandfeelings.Theyareoftenthefirstpointofcontactforcustomers,acriticalcomponentinhowcustomersjudgeanorganization,andultimatelywhetherthey'llwanttodobusinesswiththatorganization.Inresponse,organizationsexpecttheirtelephoneservicerepresentativestoprovidetheempathy,knowledgeandproblemsolvingabilitiesthatkeepcustomershappy.That'salottoexpect,butwiththerightbasics,CSRscanprovidetheexcellentservicethatbothcustomersandorganizationsexpect.
WhenacustomerorpotentialcustomercallsandspeakstoaCSR,thereisa"Momentof
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Truth"duringwhichthecustomerevaluatesthecompany.Itmaybeasubconsciousmentalratingor,afterafewencounters,adeliberateone.Researchhasshownthatpositiveperceptionsofanorganization'sservicecanoffsetnegativeperceptionsofitsproducts.But,iftheperceptionofcustomerserviceispoor,thecustomerwillprobablyneverchangehisorhernegativeassessmentoftheorganization.
Intoday'scompetitivemarketplace,evenjustonebadexperiencecancauseacustomertotaketheirbusinesstoanothercompany.Tokeeployalcustomers,then,it'scrucialthateveryserviceopportunity,or"MomentofTruth,"nomatterhowbrief,makeagreatimpression.
TheCalloftheMummyusesentertaining,engagingvignettesfeaturingCSRsinbusiness,governmentandhealthcaretoillustratethedo'sanddon'tsofcustomerserviceonthephone.
Viewerswilllearneightkeyskillsforqualitycustomerservice:
UsegoodcommunicationskillsKnowyourproductsandservicesPersonalizethecallListencarefullytocallersEncouragecomplaintsManagecomplaintswithaservicerecoveryplanStaycalm--givefeedbackandofferasolutionRecognizeopportunitiestomakeasaleContents:
DVDplusDownloadableMaterials
DownloadableMaterials:
Leader'sGuide,ParticipantWorkbooks
Downloadablematerialswillbeemailedafterordercompletion.
ProducedbyCRMLearning.
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
ClarityImperative:HowGettingEveryoneontheSamePage
MakesYourOrganizationStandoutDVD
PRICE895.00Euro
Duration:20Minutes
Benefits:
Improvesmoraleandproductivitybyhelpingorganizationsfocusonwhattheydo(andwhyitmatters)Reducescostlyturnoverasorganizationsbeginhiringindividualswell-suitedfortheircultureandvisionStrengthensbrandandreputationbyteachingthekeystoconsistent"organizationalmessaging"Makingsureemployeesunderstandtheorganization'spurposeanddirection—andareabletoeffectivelyexpressthesethingstoothers—isakeycompetencyfororganizationstoday.Thisprogramshowsthatconsistentorganizationalmessagingisn'taboutmarketingslogansortaglines—it'sabouthavingacompellingorganizational"story"andthenmakingsureeveryoneintheorganizationcanarticulateit.Whyisthiskindofclarityimperative?Becauseinthisdayandage,yousimplycan'tbuildcredibilityandtrustwithoutit.
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
Theworld'smostsuccessfulorganizationshaveonethingincommon.Clarity.Intheseorganizations,everyonefromthetopexecutivedowntothemostbasicentrylevelworkerknowsandcanarticulatewhytheorganizationexists,whereit'sheadedandwhatthecultureisreallyallabout.
InTheClarityImperative,authorandconsultantJohnJensonusesavarietyofinspirationalstoriestointroduceviewerstotheimportanceof"consistentorganizationalmessaging".Heshowsthatwhenpeoplewithinanorganizationsharethesameunderstandingof"whatwedo","ourculture"and"ourdirection"—tothepointwheretheycansuccinctlyexpressthesethingstoothers—theyareeasilyabletowalktheirtalk.Ultimatelytheorganizationseparatesitselffromthosethataretryingtobeallthingstoeverybody.Real-worldemployeesfromorganizationsinsuchdiverseindustriesasfoodservice,realestate,manufacturing,financeandhealthcareprovideexamplesofclarityinaction.
Useofthisprogramcanleadto:
EffectiveTalentManagement–Organizationsrecruitforandhirepeoplewhosevaluesareinlinewiththoseoftheorganizationandwhowillfitintotheculture.ProductivityImprovement–Clarityofpurposeanddirectionpreventsalotofwastedtimeandenergy.Leadersandemployeescanwalkawayfromopportunities/offeringsthatdon'tsupportwhattheorganizationisreallytryingtoaccomplish.Decisionmakingandgoalsettingarestreamlined.IncreasedEmployeeEngagement–Peoplebuyinmoreeasilywhentheyareclearaboutwhattheirorganizationstandsfor,whereitisheadedandhowtheirroleplaysapartintheoverallplan.ImprovedSalesandCustomerLoyalty–Clearmessagingleadstoastrongerbrand.Consistencyinmessagingincreasescustomertrustandloyalty.Theessenceofabrandliesinitsconsistency.Thistimelyprogramgivesmuchneededhelptothosewhohavebeensearchingforaneffectivewaytoaligntheorganizationaroundaclearmessage.
Contents:
DVDplusDownloadableMaterials
DownloadableMaterials:
Leader'sGuide
Downloadablematerialswillbeemailedafterordercompletion.
ProducedbyCRMLearning.
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
Cliff'sCustomerServiceAdventureDVD
PRICE795.00Euro
Duration:13Minutes
Thisfun,zanyvideo—designedforyoungtraineeswhoareperformingfront-linecustomerservice—featuresCliff,ahip"20-something"insearchofexcellentcustomerservice.Heisourguideinthisadventure,aswe"watchthemaster"andobserveinteractionsbetweenhimandserviceprovidersinavarietyoflocations.Withhishumorouscommentsandfunnyantics,wegetcluefulinnotime.
Cliff'sroutetakesusthroughsomeprettyawful,buttypical,customerservicescenariosinafastfoodrestaurant,abank,acomputerstore,ahotelreservationdesk,avideostore,andadepartmentstore.Throughoutthesescenarios,Cliffmaintainshissenseofhumorwhilegivingustipstotransformserviceintoamorepositiveexperiencefortheproviderandthecustomer.
ThisfilmcloseswithCliffandseveralotherserviceprovidersdemonstratingconscientious,problem-solvingcustomerserviceskills.Areviewattheendofthevideosummarizesthelearningpoints.AsCliffsays,"makingyourcorneroftheworldafriendlierplacecanbefun."Whenthathappens,customerswillwanttocomebackagainandagain.
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Thisfilmfeaturesafuncast,memorablescenes,lotsofsolidinformation,avarietyofservicelocations,andisperfectforkidsfrom15to50.
Young,front-lineserviceproviderslearnto:
EmpathizewiththecustomerAssesshowtheirbusinessenvironmentinfluencesthecustomerIdentifytheneedsofthecustomerUsepoliteandfriendlybehaviorwhenaddressingcustomersPracticeeffectivewaystosolvecustomers'problemsContents:
DVDplusDownloadableMaterials
DownloadableMaterials:
Leader'sGuide
Downloadablematerialswillbeemailedafterordercompletion.
CommunicatingNon-DefensivelyDVDPRICE895.00Euro
Duration:19Minutes
Haveyoueverexpressedanopinionthatledotherstobecomedefensiveorhostile–evenifyoudidn'tmeanitpersonally?Manypeoplehavereasonsforbelievingthey'rebeingattacked.Defensivebehaviorcanleadtohurtfeelings,argumentsandhostilities,oftenaffectingavarietyofrelationships.TheDefensivenessChainthatiscreatedimpairscommunicationandreducesproductivity.CommunicatingNon-Defensivelyshowsfive
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
essentialskillsthatpromoteaproductiveworkenvironment.
Viewersgainaclearunderstandingofwhyallpeoplearenaturallydefensive,aswellaslearnthesymptomsandconsequencesofinappropriatedefensiveness.Thisvideoshowsthatweallmustberesponsibleforhowwedeliverandreceivemessages.CommunicatingNon-Defensivelyshowshowtodisengagefromadefensiveposition,howtoempathizeanddisarmadefensiveperson,howtoinquireandfocusontheissues,howtodiscloseonesownneedsandgoalsnon-defensively,andhowtodepersonalizetheissues.
CommunicatingNon-Defensivelyremindsviewersthatwhencommentsandopinionsgetpassedaroundthatarepotentiallydefensivethefocusshouldbeonbehavioralpatterns,sothereceiverhaslessreasontoreceiveitpersonally.
Participantswilllearnto:
ExpressthemselvesopenlyandeffectivelyShiftawayfromthedefensiveGuideotherstowardbettercommunicationContents:
DVDplusDownloadableMaterials
DownloadableMaterials:
Leader'sGuide,ParticipantMaterials
Downloadablematerialswillbeemailedafterordercompletion.
ProducedbyCRMLearning.
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
CommunicationCounts:SpeakingandListeningforResultsDVD
PRICE795.00Euro
Duration:19Minutes
Benefits:
ShowsemployeesthateffectivecommunicationisthebestwaytoavoidworkplaceproblemsEncouragesindividualstoputintheeffortrequiredtospeakandlisteninawaythatimprovesresultsImprovesorganizationalproductivityandreducesorganizationalerrorsThecostassociatedwithpoorworkplacecommunicationisstaggering.70%ofsmalltomid-sizedbusinessesclaimthatineffectivecommunicationistheirprimaryproblem.Employeemisunderstandingsinlargeorganizationsaresaidtorun$624peremployeeperyear.Thereisnodoubtthattrainingdesignedtoimprovebasicworkplacecommunicationisworthdoing!Thisprogramdepictssixcommoncommunicationerrorswhileprovidingtipsonhowtoavoidthem.
Howisitthatalackofcommunicationcancausesomuchharmtoanorganization?Takealookatthelistofproblemsbelowandtheresulting"impact"associatedwitheach.It'seasytoseewhysomanyfailedprojects,misseddeadlines,andworkplaceconflictsare
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
attributedtoacommunicationblunderinoneormoreoftheseareas.
Problem1:Lackofclarity,orincompleteinformationprovided,whencommunicatingImpact:Opensthedoorforthe"Receiver"tomisinterpretthemessageormakefaultyassumptions.Thisistherootofmanymisunderstandings.Problem2:Ineffectivelistening(orreading)Impact:Thespeaker/sender'smessageismissedinwholeorpart.Vitalinformationthespeaker/senderassumeshasbeencommunicatedhas,infact,notbeenreceived.Problem3:Usingthewrongapproach,method,ortimingwhendeliveringamessageImpact:Conflictsarise(especiallywhenemailisusedinappropriately).Importantwork,assignedthewrongwayoratthewrongtime,isnotdonecorrectly.Problem4:LackofassertivenessincommunicationImpact:Insteadofvoicingtheirtrueneeds,wants,orconcerns,employeesforceotherstoguessormakeassumptions.Thisishighlyinefficientandtendstoleadtoconflict.Problem5:Toomuchmulti-taskingandtoomanydistractionsImpact:Workisoftennotdoneaswellasitcouldhavebeen;mistakesaremade.Problem6:Peopledon'trealizehowtheircommunicationstyleaffectsothersImpact:Individualsareoff-puttingtoco-workersbecausetheydon'trealizehowthingslikebrusquenessorsarcasmcanbemisconstrued.Morale,teamworkandproductivitysuffer.TheCommunicationCountsprogramprovidesabrieflookatallsixoftheseissueswhileofferingcommonsensetipsonhowtopreventthem.Viewersobservetwoleadersofasmall,butgrowing,organizationastheyputthemselvesthroughanonlinecrashcourseonworkplacecommunication.Thevideo'sLeader'sGuideprovidessuggestionsforgrouptraining,includingoneideathatallowsyourtrainingaudiencetointeractwiththevideo;asthevideo'scharacterscompletethefinalquizintheirtrainingcourse,yourtraineesareabletoanswerthesamequestions(beforetheyseehowthevideo'scharactersrespond).
Contents:
DVDplusDownloadableMaterials
DownloadableMaterials:
Leader'sGuide,ParticipantWorksheets
Downloadablematerialswillbeemailedafterordercompletion.
ProducedbyCRMLearning.
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
CommunicationInHealthcareDVDPRICE695.00Euro
Duration:20Minutes
Haveyoueverbeenmisunderstood?Indailylife,misunderstandingscancreatehumorousmuddlesorminormistakes.Butinhealthcaresettings,miscommunicationscanhaveseriousrepercussions.
DangersthatarisewhenthereisadiscrepancybetweenwhatwemeantosayandwhatothershearHowvariedinterpretationsofasinglewordcanupsetourabilitytoprovidethebestinpatientcareTheimportanceofprecisecommunication–especiallyinahealthcaresetting–andthe5criticalstepsforeffectivecommunicationHowattendingtothepowerofourwordscanpreventchaosandcreateawholenewlevelofcareAnincorrectbillingcode,confusionoverawrittenmedicationprescription,anoverheardconversationofapatient'ssupposed"status"andafamilymember'sfrustratingsearchforherpatienthusbandalldemonstratehowwordscanfailinahealthcaresetting,andtheimportanceofclearcommunication.
Whenyourprofessioniscaringforthehealthofothers,wordstrulybecomealifeline.Helpyourteam–speakersandlistenersalike–harnessthepowerofwords:yourpatientsandyourbottomlinewillbenefit.
Viewerswilllearnthatcommunicationcansucceedwhenmessagesarepassedthrough
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
fivestages:
theSpeakerlaunchesathoughttheLanguagethatischosenisclearandusesspecificwordstheEnvironmentisorganizedandfreeofdistractionstheListenerinterpretsthemessagethoroughFeedbackisgiventoguaranteethattheSpeakerandListenerunderstandeach
othercompletelyContents:
DVDplusDownloadableMaterials
DownloadableMaterials:
Leader'sGuide
Downloadablematerialswillbeemailedafterordercompletion.
ProducedbyCRMLearning.
CommunicationToolkitDVDPRICE895.00Euro
Alibraryof39videoclipsonvariousaspectsofcommunication,plusacomprehensiveguideforusingtheclipsinanumberofinnovativeways!
Designedformaximumflexibility,TheCommunicationToolkitprovidesyouwithhighqualityvideovignettesthatyoucanuseinyourowncustomtrainingcourses.Eachvignette/cliprunsanywherefrom20secondsto3minutesanddepictsacommonworkplaceinteraction.Suggestionsareprovidedforusingtheclipstodrawoutspecific
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
lessons/skillsoncommunication.
The39clipsintheToolkitfallintothefollowingcommunicationskillcategories:
SpeakingClearlyNonverbalCommunicationGroupCommunicationListeningResolvingConflict&DifficultConversationsPresentationSkillsClipsareprovidedintwoformats:
Format1:Theclipisintroducedwithsomebriefnarration.Thenarrationsetsupthesceneandgivesaverygeneralideaofwhattolookforinthevignette.Asthenarrationplays,keyphrasesandwordsarehighlightedthroughon-screengraphics.
Format2:Thesceneplayswithoutanyset-upnarration/onscreengraphics.
TheaccompanyingLeader'sGuidecontainsthefollowinginformationforeachclip:
PrimaryandsecondaryskillsthatcanbetaughtusingtheclipSuggestedtrainingapplicationsandbackgroundinformationrelevanttotheclipScenedescriptionandphotoSuggestedDiscussionQuestionsalongwithpossibleresponsesandActivitySuggestionsKeypointstodrawfromtheclipIdeasforfollowingupontrainingconductedSuggestionsforusingtheclipinconjunctionwithotherclipsintheCommunicationToolkit
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
CourageousFollowers,CourageousLeadersDVD
PRICE895.00
Duration:70Minutes
Aspeopleatalllevelsbecomemoreresponsiblefortakinginitiativestoadvanceorganizationalgoals,theconceptof"follower"and"leader"iscertainlyredefined.Today,we'reallresponsibleforhelpingshapeandadvanceourteam'sgoalsandourorganization'svision.Ifmanagementabidesbythisconcept,followerscannolongerbepassiveconformistsandleaderscannolongerexpecttheirdirectionstobe"thelastword,rightorwrong."Thisaddsanewsetofsensitivedynamicstoworkrelationships,requiringfollowerstopioneernewlevelsofcouragerarelyusedbefore.
Thisfilmisbasedonthebook,TheCourageousFollower–StandingUpToandForOurLeaders,byIraChaleff.Nomatterhowdelicateorcontroversial,thefilm'smessageiscriticalforeveryoneintoday'sradicallychangingworkplace.Thevideodramaticallydemonstratestheuniquepressuresfacingteamleaders,redefinestheroleofthe"follower"andidentifiesthefourwayswecanallexercisecourage.
InthisportrayalofChaleff'sFourDimensionsofCourageousFollowership,vignettesdemonstrate:
thecouragetoservethecouragetoassumeresponsibilitythecouragetochallengethecouragetoleave.
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
Thisvideoprogramwillhelpviewers:
Gainafreshawarenessofthepowertheyhaveovertheirjobsandtheirrelationshipwiththeirleaders.Discoverhowtoexercisetheirpowercreativelyandresponsiblyinwaysthatwillbenefitthemselves,theirleaders,theirteamsandtheirorganization.Understandhow,asleaders,theycanencourageandnurturecourageousbehaviorsamongteammembers.Enjoythesatisfactionoflivingtruetothemselveswhilemakingarealcontributiontoshapingandfulfillingtheirteam'sandorganization'smission.Contents:
DVDplusDownloadableMaterials
DownloadableMaterials:
Leader'sGuide
Downloadablematerialswillbeemailedafterordercompletion.
ProducedbyCRMLearning.
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
CustomerServiceToolkitDVDPRICE1095.00Euro
Duration:20Minutes
Onceuponatime,peoplewouldgostraightfromschoolintoajob,andthey'dstaywiththesameorganizationsuntiltheygottheirgoldwatchesandcouldsettleintoniceretirementpensions.Employeesknewwheretheystoodwithintheirorganizationsandtheyknewwhatwasexpectedtogetaheadintheircareers.
Theemploymentpictureofthepasthaschangedsignificantly.Today,"HelpWanted"signsareeverywhere,fromthelocalhamburgerstandtothelargest,mostsophisticatedorganizations.Managersandsupervisorsarescramblingtofindqualifiedemployeesinanever-smallerlaborpool,drainedbylowunemploymentratesandanincreasedneedforhighlyskilledworkers.
Ifthecompetitionforqualifiedemployeesisgettingtougher,whatalternativesdoesanorganizationhavewhenajobopensup?Theycanspendmoremoneyrecruitingandhiring.Theycansettleforworkerswithinadequateskills.Or,theycanavoidturnoverinthefirstplacebyretainingtheproductiveworkerstheyalreadyhave.
Thisisn'tassimpleasitsounds.Throwingmoneyatworkersisnotenough.Eventhoughindividualswantjobsthatpayfortheirbasicneedsandregardtheirtalents,thereareotherfactorsthathaveastrongerinfluenceontheirchoiceofemployers.Afterall,talentedworkerscanpickandchoose.
Thisfilmshowsthatsupervisors,managersandteamleadersplayacrucialroleinthisprocessanddemonstratesthreeofthemostimportanttacticsamanagercantaketoretainworkers.
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
Viewerswilllearnhowto:
InspireaclimateofloyaltyKeepindividualschallengedMotivateandrewardDisciplinewithoutdemoralizingBeflexiblewithoutcompromisingproductivityProducedbyCRMLearning.
DealingwithConflictDVDPRICE995.00Euro
Duration:20Minutes
Conflictshiftsthefocusawayfromworkandthebasicgoalsoftheteam,departmentandorganization,negativelyimpactingproductivityandultimately,thebottomline.Surveysshowthatmanagersnowspendabout20percentoftheirtimeonconflictresolution.Andemployees—nowcarryingtheincreasedresponsibilitiesofsuchprogramsasempowermentandqualitymanagement—aremorevulnerabletoconflictthanever.Asemployeesareaskedtobecomemoreself-directed,tocontributetheiropinionsandcommunicatewithagreatervarietyofpeople,theyneedreadyaccesstotheirownconflictmanagementskills.
Basedontheworld-famousThomas-KilmannConflictModeInstrument,thisprogramoffersprovenmethodsforrecognizingandresolvingconflictbydramatizingthreescenariosthathighlightthefivepositionstakenbymostpeopleduringcontentious
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
situations:avoiding,accommodating,competing,compromising,andcollaborating.
Whiletheskillsandinsightspresentedherewillenhancemanagement'sabilitytoresolveconflicts,theyareforallemployees--enablingeveryonetoworkthroughconflictswithlessdependenceonsuperiors.Theseinterpersonalskillshaveneverbeenmoreneededbytheworkforce-ormorevaluabletotheorganizationinitspursuitofobjectives.
Viewerswilllearn:
ProvenmethodsforrecognizingconflictThefivemostvaluablemethodsofconflictresolutionThetwobasicdimensionofhumanbehaviorinconflictsituationsHowtotakeresponsibilityforconflictanditsresolutionContents:
DVDplusDownloadableMaterials
DownloadableMaterials:
Leader'sGuide
Downloadablematerialswillbeemailedafterordercompletion.
ProducedbyCRMLearning.
DealingWithConflict,HealthcareVersionDVDPRICE695.00
Duration:20Minutes
Conflictshiftsthefocusawayfromworkandthebasicgoalsoftheteam,departmentand
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
organization,negativelyimpactingproductivityandultimately,thebottomline.Surveysshowthatmanagersnowspendabout20percentoftheirtimeonconflictresolution.Andemployees—nowcarryingtheincreasedresponsibilitiesofsuchprogramsasempowermentandqualitymanagement—aremorevulnerabletoconflictthanever.Asmedicalpersonnelareaskedtobecomemoreself-directed,contributetheiropinionsandcommunicatewithagreatervarietyofpeople,theyneedreadyaccesstotheirownconflictmanagementskills.Thisvideogiveshealthcareworkerstrueinsightandthelastingstrategiesforworkingthroughconflictswithlessdependenceonsuperiors.
Basedontheworld-famousThomas-KilmannConflictModeInstrument,thisprogramoffersprovenmethodsforrecognizingandresolvingconflict.Whiletheskillsandinsightspresentedherewillenhancemanagement'sabilitytoresolveconflicts,theyareforallemployees—enablingeveryonetoworkthroughconflictswithlessdependenceonsuperiors.Theseinterpersonalskillshaveneverbeenmoreneededbythehealthcareworkforce-ormorevaluabletotheorganizationinitspursuitofobjectives.
Threescenariosinpersonal,business,andhealthcaresettingsdramatizethefivepositionstakenbymostpeopleduringconflict:avoiding,accommodating,competing,compromising,andcollaborating.
Viewerswilllearn:
ProvenmethodsforrecognizingconflictThefivemostvaluablemethodsofconflictresolutionThetwobasicdimensionofhumanbehaviorinconflictsituationsHowtotakeresponsibilityforconflictanditsresolutionContents:
DVDplusDownloadableMaterials
DownloadableMaterials:
Leader'sGuide
Downloadablematerialswillbeemailedafterordercompletion.
ProducedbyCRMLearning.
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
EverestDVDPRICE745.00Euro
Duration:14Minutes
Benefits:
• Illustratesthepowerofasharedvision• Demonstratestrueteamwork• Strengthensleadershipskills
ClimbingMountEverestishard.ClimbingMountEverestblindis...impossible.Oratleastthat'swhattheytoldErikWeihenmayer.ThisincredibletruestoryfollowsErik'squesttoreachthesummitofthetallestpeakintheworld–andtheamazingteamthatmadeitpossible.
ErikWeihenmayerhasneverbelievedinlimitations–eventhoughheisblind.Andhe'sgoodatquestioningotherpeople'sperceptionsofhisabilities.That'swhyitwaseasytoignoretheoneswhosaidhewascrazytopursuehisdreamofclimbingMountEverest.Erikknewthathecouldn'tdoitalone.Andhere'sthekey–heneverwantedto.Heknewthathisvisioncouldonlybeachievedthroughthepowerofteamwork.
Remarkable,yetunfathomable,Everestisessentialforanyonewhohaseverworkedonateam—orisresponsibleformakingteamsstrivetoreachhigherperformancegoals.Unlikeanyothertrainingprogram,Erik'sjourneyvividlyillustratestheweightandsignificanceofteamworkandleadershipatamostcrucialtime.
Teaminterviewsandfootagefromtheactualclimbhelpviewerslearnabout:
• Choosingtherightpeople• Keepingthegoalinsight
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
• Understandingsacrifice• Overcomingimmensesetbacks• Believinginthedream
Viewersseetheamazingthingsthatarepossiblewhenpeopleworktogetherasacohesiveteam.
Contents:
DVDplusAncillaryMaterials
AncillaryMaterials:
Leader'sGuide,PowerpointPresentation,ParticipantWorkbook
AncillarymaterialsarelocatedontheDVD.
ProducedbyCRMLearning.
Flight232:ThePowerofTeamworkDVDPRICE495.00Euro
GetaFullLengthPreview»
Duration:9Minutes
Benefits:
• Providesapowerfulcasestudyforsessionsonteamwork,leadershipandproblemsolving• Remindspeoplethatthereisalwayssomethingpositivetobuildonwhenacrisiscomes• Encouragesleaderstolookanywhereandeverywhereforsolutions
Thisspecialedited-versionoftheclassicCRMLearningprogram,TeamworkinCrisis,tellstheamazingstoryofUnitedAirlinesFlight232.Inlessthantenminutes,thevideoshowshowteamsinthecockpitandonthegroundresistedpanicwhentheplaneexperiencedpotentiallycatastrophicmechanicalfailure...leadingtoanoutcomefarbetterthananyonewouldhavepredicted.
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
UnitedAirlinesFlight232wasonaroutineflightwhenoneofitsprimaryenginesfailedandtheplaneexperiencedthecompletelossofhydraulicpower—asituationsodire,itwasdoubtfulanyonewouldsurvive.However,byfindinghelpinnon-traditionalplacesandcommunicatingclearlyasateam,thecaptainandhiscrewwereabletousethetworemainingenginestocrudelysteerthecrippledplaneandbringitintoSiouxGatewayAirport.Theexceptionalemergencycrewsonthegroundtookcontrolofthingsfromthere.Whilesomepassengerswerelost,theoutcomewasfarbetterthanexpectedand184peoplesurvived.
Thisunforgettablestoryistoldthroughdramaticre-enactment,interviewswithairlineandgroundpersonnelandactualfootageoftheincident.
Contents:
DVDplusAncillaryMaterials
DownloadableMaterials:
DiscussionGuide
AncillarymaterialsarelocatedontheDVD.
ProducedbyCRMLearning.
Funisgood!DVDPRICE795.00Euro
Duration:13Minutes
When'sthelasttimeyouhadfunatwork?Ifyoucan'tremember,you'remissingoutonmorethanjustafewlaughs.GobehindthesceneswiththeSaintPaulSaints,aminorleaguebaseballteamthatlivesits
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
motto:FunIsGood.
ThreequartersofHRprofessionalspolledagreethatcompaniesthatpromotefunatworkaremoreeffectivethanthosethatdon't.Yetonly2percentratetheirorganizationas"excellent"withregardtoitsfunworkenvironment.
ThishighlymotivationalprogramtakesyoubehindthescenesatMidwayFieldinMinnesota,wherefunisencourageddaily.Visitaworkplacewhereacostumedpigtossesouttheballs,"ushertainers"serenadeyouinthestandsandgamesarealwayssoldout.Seefirsthandjusthowmuchfun,whencombinedwithcommitment,relatestoorganizationalsuccessandpersonalsatisfaction.
Sure,adayattheballparkmightsoundlikeagoodtime.Butwhenit'syourjob,itcanmeanafifteen-hourdayofhardwork,whetheryou'recleaningthebleachers,keepingthebooksortakingcareofcustomers.Howdotheydoit?
Forthepeoplewhoworkhere,funisanattitude.Anexperience.It'swhyeveryonefromheadgroundskeepertothepresidentandco-ownerispassionateaboutcomingtowork.Havingfunonthejobmakestheseemployeesmorecreative,moreproductive,andultimatelymoresatisfied.Theydon'ttakethemselvestooseriously.Theytreateachotherwithrespect.Andtheymakeeverydayanevent.
Keyconceptsinthevideocanbringthismindsettoanyworkplace:
• DiscoverYourPassion• BringaPositiveAttitude• ShowPeopleYouCare
Discussionquestionscoverleadershipandmanagement,teamwork,howtohandlechange,values,andthechallengesofcustomerservice.TherearealsodozensofinnovativeideasforintegratingtheFunisGoodattitudeintoanyorganization–anydayandeveryday.
Contents:
DVDplusDownloadableMaterials
DownloadableMaterials:
Leader'sGuide,PowerpointPresentation,ParticipantWorkbook
Downloadablematerialswillbeemailedafterordercompletion.
ProducedbyCRMLearning.FunIsGoodisatrademarkoftheSt.PaulSaintsProfessionalBaseballClub,Inc.andisusedbypermission.
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
GeneralHospitable:KeepingYourPatientsSatisfied…(andjustplainkeepingthem)DVD
PRICE695.00Euro
Duration:20Minutes
Didyouknowthatmostpatientcomplaintshavenothingtodowithmedicalissues?Onthecontrary,mostcomplaintsarisebecausepatientsfeeltheyaren'tbeinglistenedto,orfeelthattheirquestionsorconcernsarebeingleftunanswered.Toguaranteepatientsatisfactionandpatientretentioninthisdayandageit'simperativethatyourstaffunderstandstheimportanceofconsistentlyaddressingpatients'emotionalneeds.
Throughdramatic,entertainingvignettes,CRMLearning'svideoprogram,GeneralHospitableshowseachmemberofyourstaffhoweasyandsatisfyingitcanbetoturnuptheirlevelofcare.Comprisedofsevenmini-episodes,GeneralHospitabledepictsaday-in-the-lifeofapatient–Gladys–beginningwithheradmissiontothehospitalandcontinuingrightonthroughtoherdischarge.Ateachstage,viewersfirstseesomewhatlacklusterinteractionsbetweenGladysandhealthprofessionalsfollowedbyactivelycaringones–ajuxtapositionthatneatlydriveshomewhatanenormousdifferenceashiftinfocuscanmeantopatientandstaffalike.
GeneralHospitableisfilledwithcustomerservicetipsyourstaffcanputtouseimmediately.Butmorethanjustteachspecificskills,itprovidesyourteamwithavisionofwhatyourfacilitycanbewheneveryonesetstheirsightsonconsistentlydeliveringtopqualitycaretoyourpatients.
Participantswilllearnto:
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
• Avoidjargonandgivepatientsalltheinformationtheyneedtomakeinformeddecisions• Easepatient'sanxietybytakingampletimetoexplaindischargeinformation• Solicitpatients'problemssoyoucancorrectthem• Respectpatients'privacyandknockbeforeentering• Safeguardpatientconfidentialityandavoidmakingnegativecommentswherepatientscan
overhear• Practiceservicerecoverybyreallylistening,apologizingandresolvinganyproblems
Discussionquestionscoverleadershipandmanagement,teamwork,howtohandlechange,values,andthechallengesofcustomerservice.TherearealsodozensofinnovativeideasforintegratingtheFunisGoodattitudeintoanyorganization–anydayandeveryday.
Contents:
DVDplusDownloadableMaterials
DownloadableMaterials:
Leader'sGuide
Downloadablematerialswillbeemailedafterordercompletion.
ProducedbyCRMLearning.
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
Groupthink,2ndEditionDVDPRICE995.00Euro
Peopleoftenseekunanimousagreementinspiteoffactspointingtoanotherconclusion.Thephenomenoniscalledgroupthink.Andthisabsorbing,award-winningvideoisthemostdefinitiveeveronthesubject.
Howdogroupsreallymakedecisions?Whatdrivesgroupstoagreedespitethebetterjudgementofsome,orevenallparticipants?Whydogroupdecisionssometimesresultinmonumentalerror?Whatarethesignalstowatchfor,sothequalityofgroupdecisionscanbeenhanced?
Nomodern-daythinkerbetteransweredthesequestionsthanthelateDr.IrvingJanis,whointroducedtheconceptofgroupthinkinthe1970's.AndnofilmhasmoreeffectivelydramatizedhisfindingsthanCRMLearning'sGroupthink,originallyproducedovertwodecadesago.
CRM'supdatedversionofGroupthinkhasbeeninspiredbycontinuingdemandforthisimportantfilm,andbyrecognitionoftheever-growingneedforeffectivedecision-makingwithingroups.Thisfilmisaservicetothosewhoseektoimprovethefuturebyunderstandingandenhancingthegroupdecision-makingprocess.
It'saremarkableportrayalofthegroupdynamicsandbehaviorsthatsignalthepresenceofpitfallstobeavoided.Thesolutionsrestinaclearunderstandingofgroupthinksymptoms.AfterseeinghowthegroupthinkphenomenonmayhavecausedtheChallengerdisaster,yourorganization'steamprocessesandconsensus-buildingwillbechangedforever.
ThisvideousesthestoryofthespaceshuttleChallengerandmentionsotherhistoricalevents–theBayofPigsinvasion,PearlHarborandtheCubanMissileCrisis–toexploreandhelpdemonstratethephenomenonofgroupthink.Participantsgainanunderstandingoftheeightsymptomsofgroupthinkandstrategiesforavoidingit.
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
Contents:
DVDplusDownloadableMaterials
DownloadableMaterials:
Leader'sGuide
Downloadablematerialswillbeemailedafterordercompletion.
ProducedbyCRMLearning.
HealthcareToolkit,Volumes1and2DVDPRICE1095.00
Duration:46clips,29minutes
Benefits:
• Supportspatient-centeredcarebymodelingkeyinterpersonalandserviceskills• Improvesefficiencybyinstructingstaffoncommunication,accountabilityandconflictresolution• Maximizestrainingbudgetswithalibraryofvideoclipsthatcanbeusedforavarietyof
applicationsTheassortedteachingclipsinthis2-volumeToolkit—pulledfromsomeofthehealthcareindustry'sbestinterpersonalskillstrainingvideos—canbeusedtobuildthesecorecompetencies.Thetrainingneedsinhealthcareorganizationscanchangeonanygivenday.Insomecases,atopicrequiresafullyfacilitatedclassroom-trainingeventandinothersituationsthereisonlyenoughtimeforaquickmeetingorlunchtimelearningsession.Ineithercase,whenyougatherpeopletogetherforlearningoninterpersonalskills,it'shelpfultoincludevideoexamples.Videoclipsbringtrainingandteachingtolife.Theyhelpemphasizeideas
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
andlessons,andpromotediscussion.
TheHealthcareToolkitsprovideaflexiblesetofmaterialsthatcanhelpyoubuildawarenessandskillsinworkplaceinteractionsandprofessionalisminrespondingtopatientsandco-workers.Thevideoclipshavebeenselectedjustforhealthcaretrainingandfallintothesecategories.
Volume1Covers:
• EnsuringPatientSatisfaction–providesawarenessofwhatmattersmosttopatientsandshowshowtokeeppatientssatisfied.
• BuildingAccountability,EthicsandIntegrity–demonstrateshowindividualscanworktoimproveandmaintainstrongpersonalstandardswhenitcomestoethicsandresponsibility.
• TeamBuilding–illustratesprinciplesofteamworkthatleadtothekindofpositive,collaborativeenvironmentthatwillkeepstafffocusedonthetaskathand:treatingpatients.
Volume2Covers:
• EmbracingDiversity–exploresthefascinatingwaysthatcultureandotherformsofdiversitycaninfluencepatientcarewhileshowinghealthcareworkershowtorespectdifferences.
• CommunicatingWithClarity–showsexamplesofcommunication—withpatientsandcoworkers—andhowtoimproveit.
• ResolvingConflict–examinestherootsofworkplaceconflictandhelpsdevelopmethodsforreducingit.
• SupervisingOthers–providesexamplesthathelpbuildthesupervisoryskillsofyourclinicalstaff.Youcanusethesegmentssingly,bycategory,orinyourowncreativecombinations.TheaccompanyingLeader'sGuidesprovidesuggestionsforuse,discussionquestionsandtablestohelpyouidentifywhichsegmentsaremostappropriateforyourtrainingapplications.
Contents:
DVD
ProducedbyCRMLearning.
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
It'saDog'sWorld,2ndEditionDVD
PRICE795.00Euro
Duration:14minutes
Benefits
• Depictsgoodandbadserviceinhealthcare• Increasesawarenessofpatientexpectations• Helpsstaffseetheparttheyplayinkeepingpatientssatisfied
Today'shealthcareorganizationsarejudgedheavilyontheirabilitytoprovideasatisfyingexperiencefortheirpatients.Simplethingslikefriendlyfaces,accommodatingserviceandarespectfulattitudemakeallthedifference.
Thekeytodeliveringthiskindofserviceistraining.And,whenitcomestoreachingahealthcareaudienceandmakingtraineesreceptivetolearning,thereisnobetteroptionthanIt'saDog'sWorld—nowinafullyrevised2ndedition.Throughthevideo,traineesexperienceaday-in-the-livesofBobandhisdogMax.
Afterbothareinjured,theyareseenbytheirrespectivehealthcareproviders.AndwhileBobistreatedlikeadogathishealthcarefacility,Maxreceivestheroyaltreatmentathisvet'soffice.
Madeexclusivelyforhealthcare,thisvideo'shumorwillrelaxyouraudiencefromthestart,thenopenmindstotheseriousbottom-linemessage—patientsatisfactioniscentraltoyourorganization'ssurvival.
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
Viewerswilllearn:
• Thecomponentsofgoodandpoorpatientservice• Theconsequencesofpoorservice• Howpatientsjudgethequalityofhealthcare
Contents:
DVDplusDownloadableMaterials
DownloadableMaterials:
Leader'sGuide,PowerpointPresentation,ParticipantWorksheets
Downloadablematerialswillbeemailedafterordercompletion.
ProducedbyCRMLearning.
LeadersofCharacter:Leadership-TheWestPointWayDVDPRICE1095.00Euro
Duration:32minutes
Whatiftrainingdidn'tsimplyproducegoodleaders,butproducedleadersofcharacter?AttheU.S.MilitaryAcademyatWestPoint,itdoes.
HistoryshowsusthatgraduatesofWestPointhavebecomesomeofournation'sgreatestleaders...bothonthebattlefieldandintheboardroom.ThusitfollowsthatallorganizationscanlearnsomethingfromWestPointregardingnotsimplywhatistaughtbuthowit'staught.Infact,bylearningandapplyingWestPoint'sfundamentalleadershipprinciples,wecanfindourselvesinthemidstofgreatnesseveryday—simplybygoingtowork.
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
LeadersofCharacter:Leadership—theWestPointWaytakesusintosomeofthiscountry'sforemostorganizations,includingProcter&Gamble,theFBI,PenguinPublishing,andthePeople'sHealthCenter,whereweseeWestPointgraduatesputtingtheirskillstothetest.Thesearepeoplewho,likeallofus,combattimeandresourcepressures,yetpracticedailytheprinciplesofleadingwithcharacter,headingtop-notchteamsandupliftingentireorganizations.
WearealsotakentoWestPointitselfwhereweseefirsthandhow,fromtheirfirstdaytotheirlast,cadetsattheAcademylearnandapplythefollowingleadershipprinciples:
• Ethicsformthetruebasisofleadership.• Aleader'scommunicationiscriticaltothesuccessofthoses/heleads.• Teamworkisthetransformativekeytoagroup'seffectiveness.• Agreatleaderknowshowtodelegatetasksandresponsibilitydownward.• Agreatleadermustbeabletoplan,andbewillingtoabandonthatplanifchangingcircumstances
demandit.• Failurecanteachpowerfullessons.
Discoverhowtobringcharacter-drivenleadershiptoyourorganizationtodaywiththistimelyandimportantnewtraining,LeadersofCharacter:Leadership—theWestPointWay.
VideohostedbyEdRuggero,WestPointgraduate,notedleadershipspeaker,andauthorofthebook,DutyFirst:AYearintheLifeofWestPointandtheMakingofAmericanLeaders.
Contents:
DVDplusDownloadableMaterials
DownloadableMaterials:
Leader'sGuide,PowerpointPresentation,ParticipantWorkbook
Downloadablematerialswillbeemailedafterordercompletion.
ProducedbyCRMLearning.
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
LeadershipandSelf-DeceptionDVDPRICE1095.00Euro
Duration:16minutes
Benefits
• Helpspeoplegaininsightintoself-deception• Createsself-awareleaders• Enhancesproblem-solvingskills
Wouldyoubesurprisedtolearnthatself-deceptionisthe#1obstacletoorganizationaleffectiveness?...It'strue...Alsotrueisthatreducingself-deceptionmaybethesinglemostimportantstepyourorganizationcantaketowardimprovingworkplacerelationshipsandincreasingproductivity.Thisthought-provokingtrainingprogram,basedonthebest-sellingbook,showshow.
Intheworkplace,someproblemstendtosurfacetimeandtimeagain.Andmostofthetime,thereasontheseproblemsaren'tsolvedonceandforallisthatthepeopleattherootoftheproblemdon'tseetheroletheyplayinperpetuatingit.Thephenomenoniscalledself-deception,andit'smoreprevalentthanyoumightthink.
Thistrainingworkshopillustratesself-deceptionanditssolutionsthroughacombinationofvideoandworkshopexercises:
• Thevideopiece,whichre-enactsthetruestoryof18thCenturyphysicianIgnazSemmelweis,causespeopletothinkaboutourhumantendencytolookelsewhereforthecauseofourproblems.
• Theworkshophelpstraineesdiscussthevideoandapplytheconcepttotheirworklives.Itprovidestoolsforanalyzingandsolvingproblemsattheircore.
Participantslearnthat:
• Most–ifnotall–"peopleproblems"(poorcommunication,lackofteamwork,unresolvedconflict...)shareacommonroot:self-deception.
• Theverypeopleinvolvedinresolvingagivenproblemmaycontributetoit,andevenhelpspreadit.• Thesolutiontoaproblemalwaysbeginswiththem.
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
Contents:
DVDplusDownloadableMaterials
DownloadableMaterials:
Leader'sGuide,PowerpointPresentation,ParticipantWorkbook
Downloadablematerialswillbeemailedafterordercompletion.
ProducedbyCRMLearning.
LeadershipandtheNewScienceDVD
PRICE995.Euro
Duration:23minutes
Isthereasimplerwaytomanagecomplexorganizationsinthisturbulentbusinessenvironmentwherechaosprevails?
Dr.MargaretJ.Wheatleyissureofit.Andherpioneeringbook,LeadershipandtheNewScience,hasbeenadaptedbyCRMasaninspiringfilmtohelpviewersseeorganizationallifefromabrandnewpointofview.Itchallengesviewerstoacceptchaosasabeneficialforce.
Dr.Wheatley,aconsultanttoawidevarietyoforganizationsstrugglingtobreakfreefromoutdatedparadigms,hasrecognizedtheneedtostepoutoftraditionandlooktonewanddifferentplacesforsolutions.Sheturnedtothenewsciencesandthebehaviorofnature'slivingandnon-livingsystemsforexamples.Inthisfilm,sheshowshownatureitselfprovidesunmistakablemodelsforcreatinganew
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
perspectivefromwhichgreaterorganizationaleffectivenesscanemerge.
Mostmodern-dayorganizationsarenolongerefficientbecausetheirbasicstructuralconceptsoriginatedinthe17thCentury.TheNewScience--thescienceofchaos,evolutionarybiology,quantummechanicsandfieldtheory--providesevidencethatorganizationscanbemanagedinnaturalways,justascomplexsystemsinnaturemanagethemselves.
Viewerswilllearn:
• thatchaosisanecessaryandcreativeforcethatcreatesorder• howtoshareinformationtoempowerpeopleandorganizetasks• howdevelopingrelationshipsenergizesteamsandhelpsachievepeakperformance
Contents:
DVDplusDownloadableMaterials
DownloadableMaterials:
Leader'sGuide,ParticipantWorkbook
Downloadablematerialswillbeemailedafterordercompletion.
ProducedbyCRMLearning.
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
Magicofwe,FullPackageDVD
PRICE$895.00Euro
Duration:5segments,8minuteseach
ThisinnovativevideoprogramtellsthecompellingandtruestoryofhowmanagementandemployeesturnedSnapperLawnmowersaround–together,andturneda$54milliondollarlossintoa$13milliondollarprofit.
InTheMagicofWe,you'llseeateamof25SnapperemployeesgatherinthemainplantonaSaturdaymorningforaverydifferentkindofmeeting.Seniormanagers,engineers,suppliers,customerserviceandmarketingareassignedonetask:Puttogether4lawnmowersthemselves.
Itcomesdowntonutsandbolts–literally!Astheywork,thesediverseteamsrealizethatauniversalboltthatwassupposedtostreamlineproductioniscausingmoreproblemsthanitwassupposedtosolve.Seehowtheyusethe'magicofwe'tofindthesolution.
TheMagicofWeisonestory,shownfivetimeswithfivedifferentintrosandclosings,eachaddressingadifferenttopicarea:
• Leadership• Teamwork• ProblemSolving• LeanManufacturing• Communication
Hereisjustasampleofthelearningpointscovered:
• Gainfirsthandknowledgeandexperience.Walkyour"fourcorners".(Leadership)
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
• Understandtheteam'smissionandeachindividual'srole.(Teamwork)• Stepoutsideyourday-to-dayenvironmenttochangeyourperspective.(ProblemSolving)• Helpcreateaworkenvironmentthatbringsdownbarrierstotalking,listening,andsharing.
(Communication)Contents:
DVDplusDownloadableMaterials
DownloadableMaterials:
Leader'sGuide,PowerpointPresentation
Downloadablematerialswillbeemailedafterordercompletion.
ProducedbyCRMLearning.
ManagingDiversityDVD
PRICE895.00Euro
PRICE895.00Euro
Duration:22minutes
Theworkplaceischanging,reflectingtheincreasingdiversityofourcommunities.Withthesechangescomenewchallenges.Thisaward-winningvideotakesahardlookatoneofthemostimportantissuesofourday.
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
AsmoreandmorewomenandminoritiesentertheAmericanworkplace,managingdiversityismorethanjust"asensitiveissue."Itrequiresaleaptonewlevelsofawareness.Thetaskisnotmerelytodealwithadiverseworkforce,buttocapitalizeondiversity.
ManagingDiversityrevealsarangeofhumanperspectivesonsuchissuesaspower,authority,communicationandperformance.Thisenlighteningfilmhelpsmanagerbetterunderstandthecauseandeffectofvaryingviewpoints.Itinspiresopen-mindednessandawillingnesstolearnfromthosewithdiversebackgrounds.Itoffersstrategiesforclearertwo-waycommunications,moreproductiverelationshipsandstrongerteamwork.Anditprovidesguidanceforbringingthevaluesoftheorganizationalcultureintofocus,andintoaction.
ManagingDiversitydramatizesproblemsandsolutionsinseveralscenariosinvolvingdifferencesingender,raceandethnicity.Itpresentspracticalsolutionsasthecastmodelstheattitudesandtechniquesforpromotingincreasedunderstanding,expandedparticipation,effectiveteamworkandthefullestexpressionofindividualpotential.
Participantswilllearnto:
• Understandthatpersonalvaluesandbehaviorsarestronglyinfluencedbydifferencesingender,raceandethnicity.
• Developenlightenedself-awarenessbyrejectingarbitraryassumptionsaboutpeoplewhohavedifferentbackgrounds.
• Identifyandovercomebarrierstoeffectivecommunicationandperformance.Contents:
DVDplusDownloadableMaterials
DownloadableMaterials:
Leader'sGuide
Downloadablematerialswillbeemailedafterordercompletion.
ProducedbyCRMLearning.
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
ManagingStressDVDPRICE895.00Euro
PRICE895.00Euro
Duration:25minutes
Jobburnout.Illness.Absenteeism.Conflict.Counter-productivity.Often,theseproblemscanbetracedtostressesintheworkplace,inpersonallives,orboth.Althoughlifewillneverbecompletelystress-free,wecancontrolhowwereacttoit.Thecrippling,sometimesfataleffectsofstresscanbereducedbyfollowingthelogicofthisvideo.
ManagingStresspresentsupdatedandresearch-basedinformationonwork-relatedstress,helpingtheviewertobecomemoreawareofalternativemeansofcopingwithtension-inducingevents.Thevideoshowshowweareparticularlyvulnerabletofeelingsofstressintoday'sworkplace,especiallyinpositionswhichcarrymoreresponsibilitythanauthority,orinaworkingenvironmentthatlacksasupportivenetworkandleadstoconflictwithothers.Illustratingvariousworksituationsthatcanproducestress,ManagingStressalsoexamineshowstressmaybecausedbyourindividualanxieties.Thevideotrainingthenofferscurrent,positiveapproacheswecantaketoalleviatetensionandanxiety-fromlearninghowtocommunicatewithourfellowworkerstotechniquestoreduceourownpersonalreactionstostressfulsituations.
Usingdramaticvignettesandmemorableanimatedillustrations,ManagingStressishighlymotivational,offeringsolutionsthatreallygivepeopleahandleonstress.Examplesofstressmanagementsolutions
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
includeopeningcommunicationlines,involvingemployeesindecisionmaking,learningtodelegate,establishingpriorities,andstayinghealthy.
Participantswilllearn:
• What"stressors"makeusespeciallypronetostress.• Tounderstandwhatcausesourownindividualphysiologicalandpsychologicalreactiontothese
stressors.• Whatwecandointheworkplacetoalleviatestress.• Personalactivitieswecandotoreducestress,suchasphysicalexercise,relaxationtechniques,etc.
Contents:
DVDplusDownloadableMaterials
DownloadableMaterials:
Leader'sGuide
Downloadablematerialswillbeemailedafterordercompletion.
ProducedbyCRMLearning.
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
OtherSideofTheWindow:ProvidingExceptionalServiceinGovernmentDVD
PRICE795.00Euro
Duration:13minutes
Spendthedaywithahaplesscustomerasheexperienceslifeonthe"othersideofthewindow".You'lldiscover,ashedoes,thatseekinghelpfrompublicsectorcustomerservicerepresentativesisoftennopicnic.Andwhatmakesitworse,andultimatelymorepoignantforhim,isthatheisagovernmentworker!
Thisimportantvideoillustrateshowbureaucraticsystemsandprocedures,howevernecessarytoworkflow,cangetinthewayofprovidingthelevelofservice–andrespect–thepublicrequires.It'savaluablejourneyintoattitudesandassumptions,arealisticlookattheday-to-daypublicsectorworkplacethatisfullofcustomersanxiousaboutthehelptheyneedandwell-meaningCSRshamperedbyinflexiblerules.
Inadditiontothevignettesthattakeplaceinofficesettingswithactualservice"windows,"thescenarioofourforlornfriendstuckonthesideoftheroadwithhisstalledautoalsodemonstratestheneedforgoodgovernmentcustomerservice.WhenaCountyWorkstruckcomesalong,our"customer"thinkshe'ssaved.Butthisgovernmentworkeronlyletsourfriendknowhe'sblockingtheroadandshouldmoveimmediately,withoutofferingassistance.
There'snothingquitesopowerfulasviewingcircumstancesfromtheotherperson'sperspective.ThisisthetruevalueofTheOtherSideoftheWindow.
Viewerswilllearn:
• Howtoapplyflexibilityandcommonsenseinadditiontoworking'bythebook'
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
• Behindeveryvoiceonthephoneisarealhumanwithrealneedsandconcerns• Peopleseekinghelpfromgovernmentagenciesareaddressingseriousissues.• Empathygoesalongway.• Everycustomershouldbetreatedwithcourtesyandrespect,regardlessofcircumstances.• CustomersexpectequallevelsofcustomersatisfactionfrompublicandprivatesectorCSRs.
Contents:
DVDplusDownloadableMaterials
DownloadableMaterials:
Leader'sGuide
Downloadablematerialswillbeemailedafterordercompletion.
ProducedbyCRMLearning.
PatientDiversity:BeyondtheVitalSignsDVD
PRICE695.00Euro
Duration:18minutes
Spendtheafternooninalmostanyhospitalandyou'lldiscoverthechallengesofproviding-andreceiving-medicalcareinthisincreasinglydiverseera.That'sthelessondeliveredinPatientDiversity:BeyondtheVitalSigns.You'llwitnessthevaliant,yetoftenflawedattemptsofnurses,orderliesanddoctorstofindacourseoftreatmentforpatientswhoseculturalbeliefstowardmedicinetheydonotunderstand.Thislackofunderstandingnotonlyhamperscommunication,itdelayspropertreatment.
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
PatientDiversityclearlyillustratestheimportanceoflearningaboutyourpatientpopulation:theirbeliefsystems,folkmedicine,lore,eventhosethingsthatdictatehowtheyrespondtopainandmedicalcare.Take,forinstance,Mr.Lopez,whoisquitevocalabouthispost-surgicalpain.Nursespaylessattentiontohismoans,believingthat,asaLatino,hewillnaturallyrespondthiswaytodiscomfort.Whenadoctordoesfinallyexaminehim,itisclearheissufferingfrominternalbleedingatthesiteofhisincision.
OrwhataboutMrs.Humphreys,whorefusesmedicalcarebecauseshebelievesGodispunishingherandmedicalinterventionisuseless?Tryingtoconvinceherthatthehospital'stestsareheronlyalternativedoesnogood.Whatdoes?Approachingherwithunderstanding.Offeringtophoneherminister,encouraginghertoseethatperhapsGodwisheshertohavethehelpofthishospital'sresources.
Theseandotherpoignantscenesexaminetheconcernsfacedinhealthcaredeliveryeveryday.Andthoughthechallenges,patientsandsolutionsarehighlydiverse,thebasicprinciplesarenot.Withourcommunitiesbecomingmoreglobaleveryday,thereisnobettertimeforPatientDiversity.
Viewerswilllearntheymust:
• Learnaboutthebeliefsandpracticesoftheirpatientpopulation.• Notonlytolerate,buttrytoacceptthedifferentculturalpracticesoftheirpatients.• Neverforgettheyaretreatinganindividual.
Contents:
DVDplusDownloadableMaterials
DownloadableMaterials:
Leader'sGuide
Downloadablematerialswillbeemailedafterordercompletion.
ProducedbyCRMLearning.
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
PeacockIntheLandofPenguinsDVDPRICE695.00Euro
Duration:10minutes
Meetingthechallengesofarapidlychangingandincreasinglydiverseworldismoreimportantthanever.Thisanimated,award-winningvideofeaturingPerrythePeacockisaninsightful,inspiringandnon-threateningwaytoillustrateemployeeempowerment,effectivecommunicationandteambuildingskillswithinthecontextofdiversity.
WhenPerryandhisexoticfeatheredfriendsarriveinthehomogenousLandofPenguinstheyhavetroublefittingin,despitetheirtalentandintelligence.However,whenPerryandhisfriendssavetheislandfromanattackingpackofwolves,thepenguinsrealizethatintheirever-changingworld,allbirdswouldhavetoappreciateeachother'sskillsandcontributions.
ThisvideoanditsaccompanyingLeader'sGuideareappropriateforalllevelsofanorganization-forexecutives,managersandsupervisorswhoareinapositiontosetthetoneandestablishpoliciesandprocedures,aswellasfornon-managementemployeeswhoneedtoenhancetheirtoleranceandunderstandingofotherswhoaredifferentfromthemselvesandothers.
Thisvideowillhelpparticipants:
• Buildawarenessofdifferencesandsimilaritiesbetweengroupsaswellasindividuals.• Enhancetheirappreciationforpeoplewhoaredifferentandhelpthemworkcomfortablywitha
widevarietyofindividuals.• Understandhowtofacilitatetheempowermentofthemselvesandothers.• Becomeawareofbarrierstoempowermentandstrategizewaystoovercomethem.
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
Contents:
DVDplusDownloadableMaterials
DownloadableMaterials:
Leader'sGuide,PowerpointPresentation,ParticipantWorkbook
Downloadablematerialswillbeemailedafterordercompletion.
ProducedbyCRMLearning.
PigeonholedInTheLandofPenguinsDVDPRICE595.00Euro
Duration:10minutes
Meetingthechallengesofarapidlychangingandincreasinglydiverseworldismoreimportantthanever.Thisanimated,award-winningvideofeaturingPerrythePeacockisaninsightful,inspiringandnon-threateningwaytoillustrateemployeeempowerment,effectivecommunicationandteambuildingskillswithinthecontextofdiversity.
WhenPerryandhisexoticfeatheredfriendsarriveinthehomogenousLandofPenguinstheyhavetroublefittingin,despitetheirtalentandintelligence.However,whenPerryandhisfriendssavetheislandfromanattackingpackofwolves,thepenguinsrealizethatintheirever-changingworld,allbirdswouldhaveto
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
appreciateeachother'sskillsandcontributions.
ThisvideoanditsaccompanyingLeader'sGuideareappropriateforalllevelsofanorganization-forexecutives,managersandsupervisorswhoareinapositiontosetthetoneandestablishpoliciesandprocedures,aswellasfornon-managementemployeeswhoneedtoenhancetheirtoleranceandunderstandingofotherswhoaredifferentfromthemselvesandothers.
Thisvideowillhelpparticipants:
• Buildawarenessofdifferencesandsimilaritiesbetweengroupsaswellasindividuals.• Enhancetheirappreciationforpeoplewhoaredifferentandhelpthemworkcomfortablywitha
widevarietyofindividuals.• Understandhowtofacilitatetheempowermentofthemselvesandothers.• Becomeawareofbarrierstoempowermentandstrategizewaystoovercomethem.
Contents:
DVDplusDownloadableMaterials
DownloadableMaterials:
Leader'sGuide,PowerpointPresentation,ParticipantWorkbook
Downloadablematerialswillbeemailedafterordercompletion.
ProducedbyCRMLearning.
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
PositiveDisciplineDVDPRICE1095.00Euro
Duration:24minutes
Benefits
• Showshowtoaddressperformanceproblems• Helpsuncoverworkablesolutions• Promotesemployeeaccountability
PositivePerformanceCoachingisachievable...whensupervisorsandmanagershavetherighttraining.Thisvideoprogramhelpsleadersgetbeyondthebeliefthatconfrontingnegativeperformancehastobepunitiveinnatureandshowsthemhowperformancediscussionscanactuallybeatoolfordevelopingemployees.
Inarecentstudy,performance-basedcoachingwasamongthetopthreetalentmanagementprocessesshowntoimprovebusinessresults.
Thishighlyeffectivetrainingtoolteachessupervisorshowtoprepareforanemployeeperformanceimprovementdiscussion,managethediscussionappropriately(andlegally),placeownershipoftheproblem'sresolutionwiththeemployee,andgetthedesiredoutcomewithoutlosingemployeecommitment.
Basedonthebook,PositiveDiscipline:HowtoResolveToughPerformanceProblemsQuicklyandEffectively,theprogrampresentsthefollowingfive-stepprocessforcorrectingnegativeperformance:
1. IdentifytheProblem–thegapbetweentheactual&desiredbehavior2. AnalyzetheProblem'sSeverity–determinetheimpactandconsequencesofthebehaviorifnot
corrected3. DiscusstheProblem–talktotheemployeeandgaintheiragreementonasolution4. DocumenttheDiscussion–includingthehistoryoftheproblemandwhatwassaidandagreed
upon5. Follow-uptoMonitorResults–recognizeimprovements,ortakeactioniftheproblemhasn't
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
resolvedTheprogram'svideovignettesaresetindifferentworkenvironmentsandfeaturethreedifferentperformanceissues.Accompanyingworkshopmaterialsincluderole-playactivities,jobaids(suchasaconversationplanner)andmore.
Contents:
DVDplusDownloadableMaterials
DownloadableMaterials:
Leader'sGuide,PowerpointPresentation,ParticipantWorkbook
Downloadablematerialswillbeemailedafterordercompletion.
ProducedbyCRMLearning.
PowerofExpectations:ThePygmalionEffect,Educator'sCutDVDPRICE395.00Euro
Duration:8minutes
Benefits
• Explainshowexpectationscandriveoutcomes• ProvidesabasicunderstandingofthePygmalionEffect• Inspireseducatorstoraisetheirexpectationsofstudents
Individualperformanceisinfluenced,bothnegativelyandpositively,bytheexpectationsofothers.It'scalledThePygmalionEffectandithasbeendocumentednumeroustimesinbusinessandeducation.ThisshortEducator'sCutofCRM'sPygmalionEffectprogramisdesignedforuseasameetingopeneror
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
discussionstarterinteachertrainingsessionsandTESAprograms.
It'saprovenpsychologicalfact:throughsomethingthathascometobeknownas"ThePygmalionEffect",peoplewillperformaccordingtotheexpectationsothershaveforthem.Limitedexpectationsbringlimitedresults,highexpectationsleadtoexceptionalresults.
ThegoodnewsisthatyoucanteachyourstaffhowtotapintothepositiveeffectsofthePygmalionEffectwiththeirstudents,improvingoutcomesandmoraleintheprocess.
Inthisprogram,educatorsgetaquickoverviewofthePygmalionEffectthroughreal-lifeexamplesandscenesfromtheclassicmoviePygmalion,whereindividualsaretransformedthroughthepositiveexpectationsofanother.PioneeringresearchdoneonthePygmalionEffectintheclassroomisfeatured,alongwithaninterviewwithtopicexpertDr.RobertRosenthal.
TeachersandAdministratorswill:
• Understandhowpositiveandnegativeexpectationscancreateself-fulfillingprophecies.• Developtheskillstopositivelyinfluencestudentsandcoworkers.• Raisetheexpectationstheyhaveforothers.• Believemoreintheirabilitytopositivelyinfluenceandleadothers.
Contents:
DVDplusDownloadableMaterials
DownloadableMaterials:
DiscussionGuide
Downloadablematerialswillbeemailedafterordercompletion.
ProducedbyCRMLearning.
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
PowerofListeningDVDPRICE895.00Euro
Duration:23minutes
Ofallthecommunicationskillsweemploy,listeningisthemostusedandtheleastappreciated.Effectivelisteningskillsarecrucialbecauselisteningisafundamentalsourceofinformation,aswellasakeyelementininterpersonalrelations.Thisfilmdeliversitsmessageanddemonstratesconceptsthrougharealisticbusinessdrama,historicalexamples,animatedcharacters,andanon-cameraspokesperson,communicationsexpertDr.TonyAlessandra.
Amongotherthings,thevideoteacheswhymostpeoplearenotgoodlisteners,majorimpedimentstoeffectivelistening,listeningasanactiveskill,whylisteningisapowerfultool,howlisteningdiffersfromreading,andtechniquesforsharpeninglisteningskills.
AsThePowerofListeningillustrates,listeningisanessentialandpotentaspectofgoodcommunications,anddespiteadvancesintechnology,itremainsaveryhumanprocess-andaverypowerfulone.
Thefollowingpointsarehighlightedinthevideo:
• Whymostpeoplearenotgoodlisteners• Majorimpedimentstoeffectivelistening• Listeningasanactiveleadershipskill• Whylisteningisapowerfultool• Howlisteningdiffersfromreading• Techniquesforsharpeninglisteningskills• Eliminatingcostlymistakesthrougheffectivelistening
Contents:
DVDplusDownloadableMaterials
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
DownloadableMaterials:
Leader'sGuide
Downloadablematerialswillbeemailedafterordercompletion.
ProducedbyCRMLearning.
PygmalionEffect:ManagingthePowerOfExpectations3rdEditionDVDPRICE1095.00Euro
Duration:22minutes
It'safact.Limitedexpectationsbringlimitedresults,highexpectationsleadtoexceptionalresults.ThephenomenonisknownasthePygmalionEffectandithasbeendocumentednumeroustimesinbothbusinessandeducation.
ThegoodnewsisthatyoucanteachyourmanagershowtocreatethepositiveresultsofthePygmalionEffectwiththeiremployees,improvingproductivityandmoraleintheprocess.CRM'srevisedPygmalionEffecttrainingprogramclearlyillustratesthatthewayweviewsubordinatescancompletelychangetheoutcomeofanygivenproject.
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
Inthevideo,traineesgetacompleteoverviewofthePygmalionEffectthroughreal-lifeexamples,dramaticvignettesandscenesfromtheclassicmovie"Pygmalion,"whereindividualsaretransformedthroughthepositive(ornegative)expectationsofanother.Thefourwaysmanagerstransmitexpectationstotheirsubordinates—climate,feedback,inputandoutput—arealsodepicted.
Thisinformation,alongwithexercisescontainedintheprogram'sexpandedLeader'sGuideandParticipantWorkbook,teachesyourmanagersto:
• Understandhowpositive/negativeexpectationscreateself-fulfillingprophecies• Developtheskillstopositivelyinfluencecoworkersandsubordinates• Raisetheexpectationstheyhavefortheirstaffmembers• Believemoreintheirownabilitytopositivelyinfluenceandleadothers
ThePygmalionEffectispartofalonglineofCRMLearningPygmalionprogramsthathavebeenfavoritesoftrainersformorethantwentyyears.Newfeaturesofthisthirdeditioninclude:videofootagefromaPygmaliontrainingsessionattheDunnEdwardspaintcompanyandapowerfulreenactmentofaDunnEdwards"positivePygmalion"successstory,plusanall-newinterviewwithtopicexpertDr.RobertRosenthal.
Expandedworkshoptoolshelpparticipantsfullygrasptheimportanceofmanagingtheirexpectationsandenablethemtodevelopcomprehensiveshort-andlong-termplansforapplyingthePygmalionprinciplesintheirdailyworkenvironments.
Contents:
DVDplusDownloadableMaterials
DownloadableMaterials:
Leader'sGuide,PowerpointPresentation,ParticipantWorkbook
Downloadablematerialswillbeemailedafterordercompletion.
ProducedbyCRMLearning.
lionEffect:ManagingthePowerOfExpectations3rdEditionDVD
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
RacewithoutAFinishLineDVDPRICE595.00Euro
Duration:10minutes
Stayingafloatintheever-changingseaofcorporatecompetitionisnoeasytask.Expectationshavechanged,ashavetherulesandtherolesofeveryonefromCaptaintocrew.Thisvideoshowsthatneworganizationalprinciplesarethewaveofthefuture.BasedonthebookRaceWithoutaFinishLine:America'sQuestforTotalQuality,byWarrenSchmidtandJeromeFinnigan,thisaward-winninganimatedmeeting-openerisamustforanyonesailingthechangingtidesoftoday'smarketplace.
Thisfilmexplainswhytheold,traditionalwayofdoingbusinessisnolongereffective.Companiescharacterizedbytop-heavymanagementgivingorders,employeesfollowingthoseorderswithoutquestion,andaphilosophythathaslittleroomforqualityandcustomersatisfaction,areunlikelytosucceedintoday'scompetitivebusinessarena.
Today,thecompaniesthatnotonlysurvivebutsucceedandprosperarethosethatembracethemanagementandorganizationalprinciplesofTotalQualityManagement,Kaizen,empowermentandparticipativemanagement.Thesecompaniesarenotsatisfiedwithproductsorservicesthatare"goodenough."Theycontinuallylookforwaystoimprovewhattheydoinallareas.
Participantswilllearn:
• Aboutdispellingthefearofchange• Whythereissomuchturbulenceandchangeinorganizations• Theimportanceofcontinuousimprovement• Whyteamworkisessential,andmore.
Contents:
DVDplusDownloadableMaterials
DownloadableMaterials:
Leader'sGuideDownloadablematerialswillbeemailedafterordercompletion.
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
RememberMe3rdEditionDVD
PRICE895.00Euro
Duration:16minutes
There'snodoubtaboutit.Goodcustomerserviceisassimpleascommoncourtesy.Butcommoncourtesycanbehardtofindthesedays.NothingillustratesthismoreeffectivelythanRememberMe,thebestcustomerservicetrainingvideoonthemarket.This3rdeditionofRememberMecontinuestoinstillatimelyandtimelessmessage:treatthecustomerasanindividualandyouwillberewardedwithloyalpatronageforyears.PluswehaveaddedbonusOpenerandClosersegmentsthatinstillthemessageofServiceforyourtrainees.
Ahapless,harriedcustomer.That'swhoyou'llmeetinRememberMe:Acustomerjustlikeyouwhoturnstobusinesseslikeyoursandreceiveslessthanidealservice(toputitmildly).Here'sacustomerwhohasbeendoingbusinessinthesameplacesforyearsandyetistreatedlikeastranger–andworse.Acustomerwhoisabouttobefedupandtakehisbusinesselsewhere–andsharehisnegativeexperienceswithfriendsandassociates.But,becausehedoesn'tcomplain,thesebusinesseswillneverknow.
Ifyoucouldpurchasejustonecustomerservicetrainingvideo,thiswouldbeit.FirstproducedbyCRMmorethan20yearsago,RememberMeimmediatelyhitthebest-sellerlistandhasremainedtheretothisday!It'sa10-minutegemthat'seasilyadaptabletocurrenttrainingprograms.It'salsoanidealtrainingtoolaroundwhichanentiretrainingprogramcanbedeveloped.Eitherwayyou'llhaveunforgettablecustomerservicetrainingatyourdisposal.
Participantswilllearnthat:
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
• Customerscanforgivemistakesbutnotbadattitudes• Poorlytreatedcustomersspreadtheword• Customerswilltaketheirbusinesselsewherewithoutasecondthought• Exceedingcustomerexpectationsisthekeytobuildingcustomerloyaltyandahealthybottomline
Contents:
DVDplusDownloadableMaterials
DownloadableMaterials:
Leader'sGuide
Downloadablematerialswillbeemailedafterordercompletion.
ProducedbyCRMLearning.
RespectfulCommunicator:ThePartYouPlayDVDPRICE795.00Euro
Duration:18minutes
Benefits
• Showshowinterpersonalcommunicationcanmakeorbreakproductivityandmorale• Providespracticallearningonthesometimesabstractconceptsofrespectandinclusion• Illustrateshowtocommunicateclearly(withoutdemeaning,devaluingoroffendingothers)
Effectivecommunicationisattheheartoforganizationalperformance.Whenmiscommunicationsoccur,
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
resultsareboundtosuffer.Intoday'sdiverseworkplace,anumberofthingscanunderminesuccessfulcommunication,includingaperceivedlackofrespectorinclusion.Thisprogramshowshowtakingafewextrastepscankeepmisunderstandingstoaminimum.
Withtheincreaseddiversitypresentintoday'sworkplace,thepotentialformiscommunicationhasneverbeengreater.Well-intentionedpeoplecancauseotherstofeeldisrespected.Andwhenthathappens,moraleandproductivitydrop.Goodpeopleleavetheorganizationand,insomecases,lawsuitsarefiled.
Disrespectismostoftencausedwhenwefailtorecognizeandappreciatethedifferentbackgrounds,experiencesandopinionsofothers.Employeesatalllevelsneedtounderstandspecificthingstheycandotobuildanenvironmentwhererespectandinclusivenessthrive.
Thisprogramgoesbeyondcommunication"basics"andincludestechniquesformakingsureweunderstandwhatsomeonehassaid,caringaboutthewaywecomeacrossandshowingpeoplewevaluetheirideas.Intheprogram,onscreenhostsandvignettesdemonstratefiveguidelinesthatparticipantscanputintopracticeimmediately:
1. ConsiderYourAudience2. TalkWithSomeoneInsteadofAboutThem3. ConfirmthatYouUnderstandWhatSomeoneisSaying4. KnowtheBoundariesofWhat'sAppropriatetoTalkAbout5. CommunicateRespectfullyDuringDisagreements
Contents:
DVDplusDownloadableMaterials
DownloadableMaterials:
Leader'sGuide,ParticipantWorksheets
Downloadablematerialswillbeemailedafterordercompletion.
ProducedbyCRMLearning.
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
TheRespectfulSupervisor:IntegrityandInclusionDVDPRICE795.00Euro
PRICE795.00EurDuration:12minutes
Benefits
• Helpssupervisorsseetheirroleinadiscrimination-freeworkplace• Remindssupervisorstobuildpeopleup(nottearthemdown)• Encouragessupervisorstoembraceinclusionandcollaboration
Supervisorshavemanyresponsibilities.Andthemostimportantandimpactfulresponsibilityofallisthetaskofcreatingaworkplacebuiltonrespect,integrity,andinclusion.Asupervisor'sabilitytocreatesuchanenvironmentdependsontheirpersonalself-awarenessandindividualcommitmenttosettingtherightexampleandhonoringthecontributionofeveryemployee.
TheRespectfulSupervisor:IntegrityandInclusionopenswithanexplorationofintegrity.Itexplainshowmaintainingapositive,productiveworkplaceiscontingentuponthesupervisor'spersonalintegrityandcommitmenttoensuringthateverypersonisshowntheproperrespect.Thevideothenchallengesviewerstoidentifyareaswheretheymaynotbemodellingthebestbehaviorrelativetoorganizationalethicsandvalues.Thevideoalsoexplainswhatitmeanstobeinclusive,anddemonstrateshowthebestsupervisorscreateasenseofbelongingamongalltheiremployees.
SpecificLearningObjectivesInclude:
1. Understandyourroleinpreventingharassmentanddiscrimination2. Beawareofunconsciousbiasandmicroinequities3. Don'tbeabully4. Actethically5. Beinclusive
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
Supervisorsareinspiredtoleadwithsincerityandintegrityandencouragedtobefair-mindedandinclusive.Theyarealsoremindedthatwhileemployeesaredesperatetoworkforsomeonetheyrespect,thiscanonlyhappenifthesupervisorfirstshowsrespecttothem.
Contents:
DVDplusDownloadableMaterials
DownloadableMaterials:
Leader'sGuide,ParticipantWorksheets
Downloadablematerialswillbeemailedafterordercompletion.
ProducedbyCRMLearning.
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
TheRespectfulSupervisor:MotivatingandRetainingEmployeesDVD
PRICE795.00Euro
Duration:11minutes
Benefits
• Remindssupervisorsthatitiscrucialtomakeemployeesfeelvalued• Showshowsupervisorscandemonstratecommitmenttosuccess• Explainstheimportanceofconsistent,two-waycommunication
Employeesequaterespectwithactionsonthepartofthesupervisorthatsay,"Youareavaluedmemberofthisteam.HowcanIhelpyoubesuccessful?"Yetinarecentstudy,morethanhalftheemployeespolleddidNOTthinktheirbossesshowedthistypeofrespect.Thetopreasonscitedwerethatthesupervisor:didn'tinteractenoughwiththeteam;didn'tcommunicatewell;ordidn'tknowenoughabouttheworktheemployeewasdoing.Thisvideoimprovesemployeemotivationandretentionbyteachingsupervisorsfivebehaviorsthatconveytherespectworkersseek.
Thedegreetowhichanemployeeismotivateddependsinlargepartonhowtheyfeelthey'rebeingtreated.Thosewhofeeldisrespectedtypicallybecomedemoralized;theyarelessproductive,lessengaged,andmorelikelytoquicklymoveontootherjobs.Allofwhichimpactsthebottomline.
TheRespectfulSupervisor:MotivatingandRetainingEmployeestacklesthisissuebyrevealingsomeofthebestwayssupervisorscanconveyrespect:payingattentiontoemployees,engagingtheminregularcommunication,anddemonstratingcommitmenttoemployeewell-beingandsuccess.
Specificlearningpointsinclude:
1. Haveregularone-on-onemeetingswithemployeeswhereyoucommunicateexpectations,solveproblems,andgivefeedback(bothpositiveandnegative)
2. Providetoolsandtraining3. Showconcern
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
4. BetheBoss(inaproductive,professionalmanner)5. Stay"intheknow"aboutemployees'duties
Viewersareremindedthatwhensupervisorsinvestthemselvesindevelopingteammembers,thoseteammembersthriveandthewholedepartmentperformsatahigherlevel.
Contents:
DVDplusDownloadableMaterials
DownloadableMaterials:
Leader'sGuide,ParticipantWorksheets
Downloadablematerialswillbeemailedafterordercompletion.
ProducedbyCRMLearning.
RespectfulWorkplace:ItStartsWithYouDVDPRICE795.00Euro
Duration:15minutes
Benefits
• Breaksthelargerandsometimesabstractconceptofrespectintoeasilyrecognizedbehaviors• Showshowan"inclusion"mindsetmaximizesthecollectivepotentialofeveryone• Reducesthethreatofharassmentanddiscriminationwhileimprovingcommunicationandmorale
Intoday'sorganizations,theword"respect"isusedalot.Butwhatdoesrespectlooklike?Whatdoesitsoundlike?Howdopeopleknowitwhentheyseeit?Andhowcanorganizationsmakeitacentralpartoftheirpathtosuccess?
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
TheRespectfulWorkplaceexploresthistimelylearningchallengethroughtheintroductionof4importantskillpoints.Wrong-wayscenesdepictthenegativeimpactofdisrespectwhileright-wayscenesinspirepositive,respectful,inclusivebehavior.
Today'sworkplaceisavibrantmeltingpot…anever-changingmixofco-workers.And,whileemployeesmayvaryintermsoftheircomfortlevelwithchangeanddiversity,theymustallembraceonesimpletruth:theorganizationwillsucceedonlywhentheuniqueskillsandexperiencesofallindividualsarerespected.
Thekeytobuildingthiskindofworkplaceliesinensuringthateachandeveryindividualunderstandstheparttheyplayintheprocess.Thisprogramcombinesdramaticvignettesandhelpfulonscreenhoststoillustratefourthingsindividualsmustdotoensurethattheirworkplaceisrespectfulandinclusive:
1. AvoidClearlyDiscriminatoryorIntolerantBehavior2. RespecttheUniquePerspectiveandKnowledgeEachPersonHastoOffer3. ActinWaysThatBuildPeopleUp,NotTearThemDown4. LetGooftheBeliefThatYourWayisAlwaysRight
Employeesaretaughtthatwhiletheydon'tneedtobebestfriendswitheveryoneontheteam,theymustrespecteachother,appreciatetheirdifferencesandlookforthevaluethateachpersonbringstotheoverallgroupeffort.
Contents:
DVDplusDownloadableMaterials
DownloadableMaterials:
Leader'sGuide,ParticipantWorksheets
Downloadablematerialswillbeemailedafterordercompletion.
ProducedbyCRMLearning.
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
SpeakingEffectivelyToOneorOneThousandDVDPRICE995.00Euro
Duration:24minutes
Inawell-knownstudy,3,000peoplewereaskedwhatfrightenedthemmost.Thenumberoneanswerwas—publicspeaking.Thisentertainingfilmgivesviewerstheskillssoneededforconfidentcommunicationwithaudiencesofoneoronethousand.
HostSteveLandesberg,oftheBarneyMillerTVshow,andateamofactorsshowthemostcommonwaysspeakerscanbotchapresentation.Thentheyshowthefourmaincomponentsofeffectivespeakingforanaudienceofanysize.
Thisvideoprovesthattheabilitytospeakeffectivelyisoneofthemostpowerfultoolsforpersonalandprofessionalsuccess.Andbecausepeoplewhospeakeffectivelyareperceivedasleaders,theimportanceoftrainingallmembersofyourorganizationinthetechniquespresentedherecannotbeoverstated.Byshowingthisfilmtobothmanagementandtheworkforce,you'llhelppeoplebuildbetterrelationshipswithcolleaguesandcustomerswhilegreatlyenhancingthequalityofcommunication,creativity,productivityandtheveryimageofyourorganization.
• Whatcausespublic-speakingfearandhowtoavoidit• Therolesofappearanceandbodylanguage• Howtomosteffectivelycommunicateyourmessage
Employeesaretaughtthatwhiletheydon'tneedtobebestfriendswitheveryoneontheteam,theymustrespecteachother,appreciatetheirdifferencesandlookforthevaluethateachpersonbringstotheoverallgroupeffort.
Contents:
DVDplusDownloadableMaterials
DownloadableMaterials:
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
Leader'sGuide
Downloadablematerialswillbeemailedafterordercompletion.
ProducedbyCRMLearning.
StressIsaGiftDVDPRICE395.00Euro
Duration:4minutes
Itturnsoutthatalittlebitofstresscanbegoodforyou!
StressisaGift,ameetingopenerfromCRMLearning,willchangethewayyouthinkaboutthechallengesofwork–andlife–forever.Whilechronicstresscancertainlybedetrimental,thisfour-minutevideovividlyillustrateswhynatureintendedallofustofaceadversityfromtimetotime.Itdemonstratesthatstresscanserveapurposeandsparksdiscussiononstressanditsmanifestations.
ThevideotakesyouinsidetheBiosphereproject,aglass-walleddomeintheArizonadesertwherescientistsmonitoredhundredsofvarietiesofanimalsandplants.Theydiscoveredthatwithoutthestressofoccasionalwinds,sturdyAcaciatreesfailedtodevelopthespecializedbarknecessarytogrowstrong.
Participantsarelefttopondertheirownstresspatterns.
• Dotheyavoidchallenges,therebymissingoutonchancestolearnandgrow?
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
• Dotheyputthemselvesinsituationswherethereisexcessivestress?• Or,dotheyfeeltheyhaveachievedahealthybalance?
StressisaGiftcomeswithaleader'sguidefilledwithideasforusingthiscompellingmessageinavarietyoftrainingsettings.It'sanempoweringwaytoopenameeting–orgiveanygroupnewenergytotakeontheday.
Contents:
DVDplusDownloadableMaterials
DownloadableMaterials:
Leader'sGuide
Downloadablematerialswillbeemailedafterordercompletion.
ProducedbyCRMLearning.
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
SupervisorToolkitDVDPRICE1095.00Euro
Duration:82minutes
Alibraryof90videoclipsonvariousaspectsofsupervision,plusacomprehensiveguideforusingtheclipsinanumberofinnovativeways.
Designedformaximumflexibility,TheSupervisorToolkitprovidesyouwithhigh-qualityvideovignettesthatyoucaneasilyincorporateintoyourowncustomtrainingcourses.TheclipsaredrawnfromCRM'slibraryofbest-sellingprograms.Eachvignette/cliprunsanywherefrom20secondsto3minutesanddepictsacommonworkplaceinteractioninvolvingasupervisorandusually,asubordinate.SuggestionsareprovidedintheLeader'sGuideforusingtheclipstodrawoutspecificlessonsonsupervision.
The90clipsintheToolkitareorganizedintothefollowingsupervisoryskillcategories:
• HiringandBuildingYourTeam• Planning,Prioritizing,andDelegatingTasks• CoachingandTraining• Motivating,EncouragingandGivingPositiveFeedback• BuildingTrustandShowingRespect• HandlingConflict• PerformanceAppraisals• DisciplineandGivingConstructiveFeedback
Clipsareprovidedintwoformats:
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
• Format1:Theclipisintroducedwithsomebriefnarrationtosetupthesceneandgiveaverygeneralideaofwhattolookforinthevignette.Astheintroductorynarrationplays,keyphrasesandwordsarehighlightedthroughon-screengraphics.Theclipfollows.
• Format2:Theclipplayswithoutanyset-upnarration.TheLeader'sGuidegivescontexttoeachclipineachofthesupervisoryskillcategories,suggestswhereandhowtousetheclipsandexplainshowtocombineclipsformaximumimpact.Discussionstarterquestionsandactivitysuggestionsarealsoincluded.
Contents:
DVD
ProducedbyCRMLearning.
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
TakingChargeofChange,RevisedDVDPRICE1095.00Euro
Duration:18minutes
Teachindividualemployeestheskillsnecessarytounderstandandsupportchangeinitiatives.Bylearningtorecognizeandaddresstheinternaltransitionsassociatedwithanychange,individualsarebetterabletoguidethemselvesproductivelythroughorganizationalchange.
Thisupdatedversionofourbestsellerfeaturesvignettesinavarietyofindustries:manufacturing,white-collarbusiness,healthcare,governmentandeducation,plusmanymore"how-to"applicationsthantheoriginal.
Stunningvisualimagesfeaturearookieskydivermakinghisfirstsolojump...apowerfulmetaphorfortheleapwetakeintotheunknowneachtimeweexperienceachangeinourownworklives.
Developusefulstrategiesformovingthroughworkplacechange:
• Differentiatebetween"change"and"transition".• Discoverthethreestagesofchangetransition.• Identifywhichofthethreestagesofchangeismoredifficultforyouandwhy.• Learnhowcausesorconditionsaroundachangecaninfluenceone'sneedsthroughthetransition
thatfollowsit.• Understandhowandwhyeachpersoninaworkgroupmayexperiencetransitionstagesdifferently.• Recognizetheroleofcommunication(withinteams,betweenteams,andbetweenmanagement
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
levels)inthetransitionprocess.Theworkplacevignettesprovideviewerswitharealisticlookatthetypesofchangesweexperienceatwork,andthestepsyoucantaketohelpmanageourresponsetothosechanges.
Contents:
DVDplusDownloadableMaterials
DownloadableMaterials:
Leader'sGuide,PowerpointPresentation,ParticipantWorkbook
Downloadablematerialswillbeemailedafterordercompletion.
ProducedbyCRMLearning.
TakingChargeofChange,HealthcareVersionDVDPRICE695.00Euro
Duration:20minutes
Benefits
• Helpshealthcareworkersunderstandthechangeprocess• Providespracticaltoolsforefficientlytransitioningfrom"old"to"new"• Enablestheorganizationtoexperiencelessresistancetonewinitiatives
Changeoftenproducesfearandresistance.But,withthepropertoolsandattitude,changecanbeamoraleandconfidence-buildingexperience.Thethree-stepmodelpresentedinthisvideoprogramhelpshealthcareworkersletgoofthepast,dealwithuncertaintyandgetenergizedbyfuturepossibilities.
Overthepastfewdecades,thehealthcareindustryhasundergonemassiveamountsofchange.And,there's
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
noendinsight.Healthcareworkersateveryleveloftheorganizationareconstantlybeingaskedtoadoptnewtechnologies,newskillsandnewattitudes.
Ashumanbeings,employeestendtopreferthefamiliarovertheunknown.So,theyseeorganizationalchangeasaprofoundchallengetheyarenotemotionallyequippedtohandle.Thisfilmisacriticallyneededtoolforteachingindividualshowtounderstandchange,embraceitandmakeitworktomaximumadvantage.Emotionallyengagingvignettes,combinedwithasimplethree-stepmodel,inspirepeopletoovercometheirresistancetochangeandseeitasanopportunityforpersonalgrowth.
Viewerswilllearnto:
• Followasimplemodelfortransitioningthroughthe3stagesofchange("endings","theneutralzone"and"beginnings")
• Abandonlimitingthoughtpatternsandself-images• Getexcitedbynewinitiativesratherthanbevictimizedbythem• Embracecooperationandproductivityduringchange
Contents:
DVDplusDownloadableMaterials
DownloadableMaterials:
Leader'sGuide
Downloadablematerialswillbeemailedafterordercompletion.
ProducedbyCRMLearning.
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
TeamBuilding:WhatMakesAGoodTeamPlayer?DVD
PRICE895.00Euro
Duration:20minutes
Tothriveintoday'sbusinessclimate,organizationsdependonteamstodevelopnewproducts,achievecostreductions,improvequality,increaseproductivityandsolveproblems.Thisrequiresthatteams,andthemembersofteams,achievequalityoutcomesfasterandmoreeffectivelythaneverbefore.That'sthegoalofthisinsightfulfilm,whichfocusesontheteamplayerasthecornerstoneofaproductiveandsuccessfulteam—andhowteamplayerscancomplement,challengeandinspireoneanothertonewperformanceheights.
BasedontheprinciplesdevelopedbyGlennM.Parkerinthebest-sellingParkerTeam-PlayerSurvey,thisfilmshowsindetailthefourprimaryteam-memberstylesinaction—thecontributor,thecollaborator,thecommunicatorandthechallenger.Theobjectistomakethemostofeachteamplayer'suniqueperspective.Toaccomplishthisgoal,teamplayersmustlearntoidentifytheirownstyleandthestyleofotherteammembers,avoidcarryingtheirstyletoofar,learntoacknowledgethevalueofothers'styles,usetheappropriatestyletomaximumteamadvantage,andlearntoswitchtheirstylewhenitsuitstheneedsoftheteam.
Participantswillbeabletoidentify:
• Fourdistinctteam-playerstylesandrecognizehoweachstylecontributestoateamandcanpotentiallyhinderateam
• Fivestrategiesforbecomingabetterteamplayerandmaximizingtheteam'seffectiveness
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
• ThepersonalandorganizationalbenefitsofbecomingbetterteamplayersandteamleadersContents:
DVDplusDownloadableMaterials
DownloadableMaterials:
Leader'sGuide
Downloadablematerialswillbeemailedafterordercompletion.
ProducedbyCRMLearning.
TeamworkInCrisis:TheMiracleOfFlight232DVDPRICE1095.00Euro
Duration:20minutes
Benefits
• Showswhatteamworkcando• Buildsteamcohesiveness• Helpsgroupsovercomeadversity
Organizationalteamsneedeveryonecommittedtoaplan,pullingtogethertoachievegoals,communicatingvitalinformationandexecutingassuccessfullyaspossible.Thispowerfulprogramshowshowitsdoneunderthemoststressfulofsituations...andgivesinsightsintohowtobecomeahighperformingteamundernormalcircumstances.
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
Thispowerfulvideoprogramshowshow,whatstartedoutasaveryordinaryevent,turnedintoacatastrophicsituationwhereteamworkhelpedachieveamiraculousoutcome.
UnitedAirlinesFlight232wasonaroutineflightwhenoneofitsprimaryenginesfailedandtheplaneexperiencedthecompletelossofhydraulicpower—asituationsodire,itwasdoubtfulanyonewouldsurvive.CaptainAlHaynesandhisflightcrewmanagedtobringtheplaneintoSiouxGatewayAirportwheretheoutcomewasfarbetterthanexpected.Whilesomepassengerswerelost,184survivedasaresultofteamworkbythedisasterpreparednessoftherescuecrewsontheground,theflightcrewintheair,andtheairtrafficcontrollers,whoworkedtogethertoachieveresultsthatinallrespectsbeattheodds.
Theprogramexaminestheseimportantissues:
• Preparation–Areyoureadyforwhatyouexpecttohappen?Whataboutwhatyoudon'texpect?
• Luck–Misfortunecanstrikeatanymoment.Isyourteamwillingtocreateitsowngoodluck?
• Cooperation–Howwouldyoucooperatewithoutdepartmentalboundaries?Whenacrisisoccurs,therewon'tbeanyboundaries.
• Communication–Howwouldyoucommunicateifyourgoalsdependedonit?Theydo,soclearcommunicationiscritical.
• Execution–Takeagoodlookatyourteam's"snapshot".Doyoulikewhatyousee?
Contents:
DVDplusDownloadableMaterials
DownloadableMaterials:
Leader'sGuide,PowerpointPresentation,ParticipantWorkbook
Downloadablematerialswillbeemailedafterordercompletion.
ProducedbyCRMLearning.
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
VerbalCommunication:ThePowerOfWordsDVDPRICE895.00Euro
Duration:22minutes
Poorcommunicationcancreatechaosintheworkplace.Thepointisclearlyillustratedasthisaward-winningvideovisitsanewsroomandahospitalwheremiscommunicationreigns.Weguaranteeyouwon'tforgetthelessons.
Thecomplexitiesofverbalcommunicationareexplainedfromthissimpleperspective:theveryreasonforcommunicationistobeunderstood.Togetpositiveresults,speakersneedtounderstandtheeffectoftheirwordsonothers.Listenersneedtounderstandwhattheyhearbyavoidingquickjudgmentandmisinterpretation.Withthisvideo,viewerslearnthefivecriticalelementsofsuccessfulverbalcommunication,andtheskillsforadheringtothem:Bearesponsiblespeaker,Chooseclearlanguage,Choosetherightenvironment,Beareceptivelistener,andPracticefeedback.
Thisvideoprogramhelpstrainersteachpeoplehowtospeakandlistenresponsiblyforessentialresults:qualityofproduct,moreerror-freeefficiency,higherproductivity,smootherperformanceandbetterhumanrelationships.Aftermorethanadecadeasabestseller,thisvideoandleader’sguidewasupdatedwithanewinfusionoftrainingpowersoneededfortheeraofempowerment,diversitymanagementandtotalquality.
Participantswilllearn:
• Goodverbalcommunicationisn'tautomatic:wemustworkhardatit• Thefivecriticalelementsofsuccessfulverbalcommunication,andhowtoapplythem• Theartofresponsiblespeakingandresponsiblelisteningtoachievemutualunderstanding
Contents:
DVDplusDownloadableMaterials
DownloadableMaterials:
Leader'sGuide,Downloadablematerialswillbeemailedafterordercompletion
ProducedbyCRMLearning.
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
WAYMISHDVDPRICE995.00Euro
Duration:18minutes
Benefits
• Developsfront-lineserviceskills• Buildscustomer-friendlyattitudes• Helpscompaniescompete
Nothingismorefrustratingforcustomersthanwhentheyaretryingtodobusinesswithyourorganizationandtheyarethwartedbyserviceproviderswho:
• areunfriendlyorjustplaindisinterested• arelessthanhelpfulwhenaquestionorproblemispresented• blindlyenforce"policy"withoutusingcommonsense
Thesearetheverybehaviorsbehinda"WAYMISH"—asituationwhereacustomerwasreadyandwillingtogiveyoutheirmoneybutleftwithoutdoingso.OneWAYMISH=Onelostcustomer(andallthefuturerevenuetheyrepresent)!
ThrougharealityTVapproachthatisbothfunnyandtimely,thisprogramrevealscustomerservicerepsinavarietyofsettingswhoareinadvertentlydrivinggoodcustomersaway.Havingbeencaught"intheact",
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
eachgetsachancetoseethemselvesthewayothersseethem.Theshow'sfolksy,straight-talkinghostthencoachesthemonattitudesandbehaviorsthatsatisfycustomersandkeep"WAYMISHes"fromoccurring.
Skillspointsinclude:QuicklyAcknowledgetheCustomer,CoachEachOther,FindaWaytoSayYES,ListenCarefully,FixItontheSpotandItISYourJob!
TheSupervisorShowcomponentplaysoffthemainWAYMISHshowandhelpssupervisorsseetheroletheyplayinsupportingtheirfront-lineemployeesandpreventingWAYMISHes.
Contents:
DVDplusDownloadableMaterials
DownloadableMaterials:
Leader'sGuide,PowerpointPresentation,ParticipantWorkbook
Downloadablematerialswillbeemailedafterordercompletion.
ProducedbyCRMLearning.
We'reOntheSameTeam,Remember?DVDPRICE1095.00Euro
Duration:20minutes
Whatcanamere20videominutesdotohelpallemployeestakeahardlookattheirownperformance,operateasteamplayersandunderstandthesupremeimportanceofsatisfyingcustomers?Plenty.
Infact,novideotrainingprogramhaseverdonesomuchforsomany.We'reontheSameTeam,Remember?isoneoftoday'smostversatileandimportantteachingtools.
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
Itdramatizesstrikingexamplesofhowmuchcanbelostwhenemployeesarecareless,don'tpulltogetheranddon'tputthecustomer'srealneedsfirst.Asthealltoofamiliardramaunfolds,participantsseehowlisteningtoclients'needsandexpectations,clarifyinginter-andintradepartmentaltaskswhenservicingthecustomer,andbeingavailableandresponsiveareallcrucialtokeepingcustomersfromgoingelsewhere.
Theendingisleftopen-endedsothatviewers'imaginationsarechallengedandthegroupcanbelefttodiscuss:
• Whyefficientteamworkhaseverythingtodowithcustomersatisfaction,jobsatisfactionandcompanysurvival
• Whyeveryemployeeineverydepartmentmustfocusontheneedsofthecustomer.Contents:
DVDplusDownloadableMaterials
DownloadableMaterials:
Leader'sGuide,ParticipantWorkbook
Downloadablematerialswillbeemailedafterordercompletion.
ProducedbyCRMLearning..
WhattoDoWhenConflictHappensDVD
PRICE1095.00Euro
Duration:21minutes
Whatcausesthemoststressacrossalloccupations?Theinterpersonalconflictsweexperienceonadailybasis.Giveyouremployeesamemorable,easy-to-implementwaytostaycalmandproductivelyworkthroughissueswithco-workers.
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
Noonelikestodealwithconflict,butthetruthofthematteristhatwemust.Problemsthataren'tdealtwithtendtofesterandspreadintootherareasandrelationships.
Thisprogramacknowledgesthatit'sdifficulttoconfrontsomeonewho—inouropinion—isbehavinginawaythatisdisruptive,unprofessionalorself-serving.Itpresentsasimple4-stepapproachthathelpsindividualscollecttheirthoughtsandinitiateresolutioninthemostproductivewaypossible.
WhattoDoWhenConflictHappensintroducestheC.A.L.M.model:
• C–CLARIFYtheissue• A–ADDRESStheproblem• L–LISTENtotheotherside• M–MANAGEyourwaytoresolution
WhatmakestheC.A.L.M.approachuniqueisthefirststage-CLARIFY,whereemployeesstepbackandthink.Theyrationallyexaminewhat'shappening,whytheyfeelthewaytheydo,whattheotherpersonmightbefeelingandwhattokeepinmindastheyaddresstheissue.
Allfourstagesofthemodelaredepictedinthevideoprogramwhilevariousstories,setinavarietyofworkplaces,playout.Anaddedvignetteshowshowto"scaleback"theC.A.L.M.modelwhenthereisn'ttimetousethefullapproach.
Note:Workshopmaterialscontainamodulethatcanbeusedforleadershipdevelopment.Thismodulehelpsmanagersandsupervisorsaddressconflictsthatindividualssimplycan't(orwon't)resolveontheirown.VideoclipsandroleplaysareusedtoteachthedifferencebetweenMentoring,MediatingandMandating--aswellaswhentouseeachstyleofintervention.
Contents:
DVDplusDownloadableMaterials
DownloadableMaterials:
Leader'sGuide,PowerpointPresentation,ParticipantWorkbook
Downloadablematerialswillbeemailedafterordercompletion.
ProducedbyCRMLearning.
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
WhenTheCoachIsYou!DVDPRICE895.00Euro
Duration:18minutes
Thesedays,coachingisn'tonlytheresponsibilityofthemanager.Anyteammembermaybecalledupontocoachacoworker.Thisvideowalksviewersthroughthepracticalstepstoincreasingsuccessforcoachesandlearnersinanyorganization.You'llvisitanaccountingoffice,afactoryandservicecenterasworkersresistandstumblethroughthecoachingprocess,finallylearningtocreatepositiveoutcomes.
Thisimportanttrainingtoolexplorestheperspectiveofbothcoachandlearner.YouwillwatchpurchasingadministratorWestrytomovePeggyfromone-on-onevendororderingtoanonlinepurchasingsystem.HisincompletecoachingresultsinanorderingsnafuonPeggy'spart.Ultimatelytheylearntoworktogethertomakethecoachingprocesssuccessful.
Inthefactory,shopforemanMichelleenlistsHectortohelpacoworkerincreaseproductivity.Hector'snottookeenonlosinghisowntimeonthelinebutintheendseesthatteachingArnoldwhathehaslearnedovertheyearsnotonlyimproveshiscoworker'sskillsandefficiency,butincreasestheentireshop'sproductivity.
Attheservicecenter,veteranservicerepresentativeToddisnonetoopleasedtohaveafreshmanrepassignedtocoachhimoncalls.HisdefensivenessandstubbornnessmakeitdifficultforhimtotakeVicki'ssuggestionsbutVicki'scoachingallowshimtoseehowhistechnicalproficiencycouldbebalancedwithagreatersensitivitytowardclientneeds.
Youwillwatchtheevolutionoftheseencounters,skippingfromonescenariotothenextaseachpairillustratestheskillsnecessaryforsuccessfulcoaching.
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
Viewerswillexplorehowto:
• preparethelearner• demonstrateforthelearnertheskillsdesired• establishandmaintainapositivecoachingatmosphere• letthelearnerperformhis/hernewlylearnedskills• followup
Contents:
DVDplusDownloadableMaterials
DownloadableMaterials:
Leader'sGuide
Downloadablematerialswillbeemailedafterordercompletion.
ProducedbyCRMLearning.
WorkingwithYouIsKillingMeDVDPRICE1095.00Euro
Duration:23minutes
Benefits
• Helpspeopledealwithdifficultco-workers• Reducesstress-relatedproblems• Improvesinterpersonalrelations
We'veallworkedwithsomeonewhomakesworkimpossible.Butitdoesn'thavetobethatway.Thispowerfulvideoprogram,basedonthenationalbest-sellingbook,teacheshowtounleashyourinnerstrengthstotameatoxicco-worker.
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
Fromchroniccomplainerstoidea-stealers,boundarypusherstojustplainjerks,atoxicco-workercanruinyourday–andyourlife!
Everyone–includingtheluckyfewwho’veneverhadtoworkwithadifficultperson–willbenefitfromthisprogram.Itbrilliantlyportrayshowemployeesonanycareerpathandatanylevelofanorganizationcanbeundonebyaproblemco-worker.Theamountoftimespentworrying,avoiding,ragingandobsessingovertoxicemployeescanaffectperformanceonthejobandpeaceathome.
WithauthorsKatherineCrowleyandKathiElsterashosts,thisvideoprovidestheantidote,showingexactlyhowtotakeresponsibilityforaddressingtheproblemandputastoptoitall.Itshowsemployeeshowto"unhook"fromdifficultsituationsinfoursimpleways:Physically,Mentally,VerballyandWithaBusinessTool(memo,email,etc.).
Participantswilllearnto:
• examinehowtheirownreactionscanenablethesituation.• internalizeaseriesofprovenresponsestoproblembehavior.• reinforcethemessageiftheproblembehaviorreturns.
Contents:
DVDplusDownloadableMaterials
DownloadableMaterials:
Leader'sGuide,PowerpointPresentation,ParticipantWorkbook
Downloadablematerialswillbeemailedafterordercompletion.
ProducedbyCRMLearning.
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
HumanResourcesDVDCombo-Pack(DS)
PRICE1,741.00Euro
Prepareyourteamtohandlechallengingworksituationsfromhowtoperformeffectiveon-the-jobtraining,tohandlingconflictsandworkplacestress.Helpyouremployeesunderstandhowtohandlediversity,discrimination,andsexualharassment.Also,helpyouremployeesrecognizepotentialsubstanceabuseandhowtohandleviolenceintheworkplace.
This9DVDCombo-Packincludes:
• AdultLearning• ConflictManagement• DiscriminationintheWorkplace• DiversityintheWorkplace• OJTMentor• SexualHarassmentAwareness• StressManagementandPrevention• SubstanceAbuseAwareness• ViolenceintheWorkplace
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
Duration:5.4Hours(3.75hoursofvideo+1.6hoursoftesting)
PLEASENOTE:AllDVDsincludealinkprintedontheinsidecoverforcustomerstodownloadprintabletestsandotherdocuments.
ProducedbyConvergenceTraining
AdultLearningDVD(DS)PRICE229.00Euro
Peoplelearninavarietyofdifferentways.Thatiswhyitiscriticaltounderstandthebasicsofadultlearningwhentrainingpeopleatwork.Thiscourseexplainshowpeoplelearnandlistsspecificprinciplesofadultlearning.Italsocoversdifferentlearningstylesandtheimportanceofactivelearning,explainshowinformationisstoredinandlaterretrievedfromthebrain,andgivestipsforaidingthatprocess.
TopicsCoveredinThisCourse:
• Definitionof"learning"and"training"• Adultlearningprinciples• Differentwaystrainerscanmakeiteasierforpeopletolearn• Howpeopleperceive,store,andretrieveinformation
Duration:20Minutes(12min.video+8min.test)
PLEASENOTE:AllDVDsincludealinkprintedontheinsidecoverforcustomerstodownloadprintabletestsandotherdocuments.
ProducedbyConvergenceTraining
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
ConflictManagementDVD(DS)
PRICE229.00Euro
Whenpeopleworktogether,therewillinevitablybedisagreements.Someofthesedisagreementsareminor,butsomecanturnintomajorconflicts.Ifconflictsarenotresolved,theycanleadtolong-termtensionandunhappinessamongstemployees.ThiscourseillustrateshowtoresolveconflictsusingtheSLOWmethod,reasonsfordifferentpointsofview,andtipsforface-to-facecommunication.Followingtheideasinthiscoursecanhelpyourteamuseconflictsituationsasanopportunitytosolveworkorpersonalproblems,andthereforebecomemoreproductiveandunified.
TopicsCoveredinThisCourse:
• Whatworkplaceconflictis• Thepositiveandnegativeaspectsofworkplaceconflict• Howpeoplecommunicate• Howtoworkwithotherpeopletoresolveproblems• Whentoinvolvesupervisors• Thebesttypeofinteractionsforresolvingconflictsandavoidingmisunderstandings
Duration:23Minutes(14min.video+9min.test)
PLEASENOTE:AllDVDsincludealinkprintedontheinsidecoverforcustomerstodownloadprintabletestsandotherdocuments.
ProducedbyConvergenceTraining
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
DiscriminationintheWorkplaceDVD(DS)PRICE349.00Euro
00,000chargesofworkplacediscriminationarefiledeveryyear.Workplacediscriminationistheunfairorillegaltreatmentofapersonbasedontheirrace,color,religion,sex,nationalorigin,age,ordisability.Discriminationamongstemployeescancontributetoahostileworkenvironmentandnegativecompanyculture,leadingtolowerefficiencyandhighemployeeturnover.Thiscourseraisesawarenessbydiscussingthecivilrightslawsprotectingpeoplefromdiscrimination,thetypesofdiscrimination,andhowdiscriminationcanaffecttheworkplace.
TopicsCoveredinThisCourse:
• Civilrightslaws• Discriminatorypractices• Typesofworkplacediscrimination• Theimpactofdiscriminationontheworkplace• Recognizinganddealingwithdiscrimination• Penaltiesanddisciplinefordiscrimination
Duration:24Minutes(15min.video+9min.test)
PLEASENOTE:AllDVDsincludealinkprintedontheinsidecoverforcustomerstodownloadprintabletestsandotherdocuments.
ProducedbyConvergenceTraining
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
DiversityintheWorkplaceDVD(DS)PRICE349.00Euro
Diversityisacknowledging,accepting,andrespectingdifferencesamongpeople.Thesedifferencescanincludeage,class,race,andgender.Companiescanincreasetheircreativityandopennesstodifferentideasbybuildingandencouragingadiverseworkforce.Thiscoursecoversthedefinitionandbenefitsofdiversity,thechallengesinadiverseworkplace,andhowemployeescanbeproactiveandpositiveonadailybasistopromotethedifferencesbetweenworkers.
TopicsCoveredinThisCourse:
• Globalizationanddiversity• Severaltermsassociatedwithdiversity• Somefactsaboutworkforcediversity• Thebenefitsofdiversity• Thechallengesofdiversity• Proactivebehaviorstopromotediversity• Theroleofworkplacesensitivitytraining
Duration:21Minutes(13min.video+8min.test)
PLEASENOTE:AllDVDsincludealinkprintedontheinsidecoverforcustomerstodownloadprintabletestsandotherdocuments.
ProducedbyConvergenceTraining
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
OJTMentorDVD(DS)
PRICE229.00Euro
On-the-jobtrainingprogramscanbeveryproductivewhenproperlystructured.ThiscourseprovidestipstohelpmakepeoplemoreeffectiveOJTmentors,includingexplainingthestructureofanOJTteam,providingfourquestionstoaskbeforetrainingbegins,stressingtheimportanceofatrainingplan,givingtipsforbeingagoodmentor,explaininghowtoevaluatetheOJTmentorandprogram,andmore.
TopicsCoveredinThisCourse:
• Fourquestionstoaskbeforecreatingatrainingprogram• Definitionof"performancegap"and"trainingplan"• Traitsofasuccessfultrainer• CharacteristicsofeffectiveOJTprograms• CommonreasonswhyOJTprogramsfail
Duration:28Minutes(17min.video+11min.test)
PLEASENOTE:AllDVDsincludealinkprintedontheinsidecoverforcustomerstodownloadprintabletestsandotherdocuments.
ProducedbyConvergenceTraining
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
SexualHarassmentAwarenessDVD(DS)
PRICE229.00Euro
In2010,morethan11,000sexualharassmentclaimswerefiledwiththeUnitedStatesEqualEmploymentOpportunityCommission(EEOC).TheEEOCstatesthatitisillegaltoharassaperson(anapplicantoranemployee)becauseofthatperson'ssex.Sexualharassmentcanincludeunwelcomesexualadvances,requestsforsexualfavors,andotherverbalorphysicalharassmentofasexualnature.Thiscoursedefinestheterm"sexualharassment"andexplainsthedifferentformsitcantake.Italsodelvesintothenegativeeffectssexualharassmenthasonbothanindividualandontheworkplaceasawhole,andsuggestsappropriateresponsestosexualharassment.
TopicsCoveredinThisCourse:
• Definitionsofsexualharassment• Differenttypesofsexualharassment• Effectsofsexualharassment• Howtorespondtosexualharassment
Basedon:
• OSHA29CFR1604.11:SexualHarassment• CivilRightsActof1964:TitleVII• U.S.EEOCpolicies
Duration:18Minutes(11min.video+7min.test)
PLEASENOTE:AllDVDsincludealinkprintedontheinsidecoverforcustomerstodownloadprintabletestsandotherdocuments.
ProducedbyConvergenceTraining
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
StressManagementandPreventionDVD(DS)
PRICE349.00Euro
Employeesconstantlyencounterconflictswithbosses,changingresponsibilities,financialpressuresandmanyothersituationsthatcanleadtostress.Workplacestresscannegativelyaffectacompanyduetodecreasedattendance,proficiency,andproductivity.Thiscoursewillhelpworkersidentifypotentialstressfulsituations,becomeawareoftheeffectsstresscanhaveontheirhealth,relationships,andcareers,aswellaslistwaystomanagestress.
TopicsCoveredinThisCourse:
• Currentstatisticsabouttheimpactofstressintheworkplace• Positiveandnegativeaspectsofstress• Typesofstressors• Symptomsofstress• Stressandworkperformance• Whenstressisoutofcontrol• Techniquesformanagingstress
Duration:20Minutes(12min.video+8min.test)
PLEASENOTE:AllDVDsincludealinkprintedontheinsidecoverforcustomerstodownloadprintabletestsandotherdocuments.
ProducedbyConvergenceTraining
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
SubstanceAbuseAwarenessDVD(DS)
PRICE349.00Euro
Drugaddictioniswhenanindividualisinvolvedincompulsivedrugseekinganduse,regardlessofanynegativehealthorsocialconsequences.Thiscompulsivedrugusecancauseemployeestobemorelikelytomisswork,belessproductive,orevenbeinvolvedinon-the-jobaccidents.Thiscourseraisesawarenessbydiscussingtheeffectsofdifferenttypesofdrugsandalcoholaswellashowtorecognizeanddealwithsymptomsofabuse.
TopicsCoveredinThisCourse:
• Theriskfactorsandprocessofaddiction• Theimpactofaddictionintheworkplace• Themostcommontypesofabuseddrugs• Recognizingthesymptomsofaddiction• Workplacedrugpoliciesandtesting• Helpinganemployeeovercomeabuseandaddiction• Commontypesofaddictiontreatment
Duration:28Minutes(17min.video+11min.test)
PLEASENOTE:AllDVDsincludealinkprintedontheinsidecoverforcustomerstodownloadprintabletestsandotherdocuments.
ProducedbyConvergenceTraining
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
ViolenceintheWorkplaceDVD(DS)
PRICE229.00Euro
EveryyearintheU.S.,thereareanestimated2millionreportedcasesofworkplaceviolence.NIOSHdefinesworkplaceviolenceasanyactorthreatofphysicalviolence,harassment,orintimidationthatoccursintheworkplace.Itcanbeinstigatedbycriminals,customers,co-workers,orsomeoneyouhaveapersonalrelationshipwith.Thiscoursewillraiseawarenessoftheconsequencesofworkplaceviolenceanddescribehowtorecognizewarningsignssoyouandyourcoworkerscanavoidthesedangeroussituations.
TopicsCoveredinThisCourse:
• Dangersofworkplaceviolence• Typesofworkplaceviolence• Recognizingwarningsignsofworkplaceviolence• Riskfactorsthatincreasethelikelihoodofworkplaceviolence• Dealingwithangrypeople• Theimportanceofreportingthreateningbehavior
Duration:18Minutes(11min.video+7min.test)
PLEASENOTE:AllDVDsincludealinkprintedontheinsidecoverforcustomerstodownloadprintabletestsandotherdocuments.
ProducedbyConvergenceTraining
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
LeadershipatEveryLevelDVDPRICE289.00Euro
Duration:24Minutes
Imagineifallyourgoodmanagersbecamegreatleaders
Whenyouhaveleadersatalllevels,andnotjustatthetop,productivityclimbsandtheatmosphereimprovesthroughoutyourorganization.
Goodmanagementskillsareastart.Butthat'snotwhatmakesyoualeader.Whatmakesyoualeaderisthewillingnessofotherstofollowyou.Andthisrequiresrespect,admirationandmanyotherintangiblesthatgointotrueleadership.Fortunately,eventhoughnoteveryoneisa"bornleader,"everymanagerinyourorganizationhasthepotentialtobecomealeader.
Thisleadershiptrainingvideobeginsbydemonstratingfoursuccessfulmanagementstyles:direction,influence,collaboration,anddelegation.Itthenexplainshowyoursettingandyoursubordinatesdeterminewhichmanagementstyleismostappropriateforyoursituation--andtheneedtoadapttochangingcircumstances.
Ourdramaticsceneshelpyourecognizeleadershipbehaviorsatalllevelsofanorganization.You'lllearnhowtoexhibitleadershipbymakinggooddecisionsandkeepingyourownemotionsundercontrol.Andyou'lllearnthecriticalimportanceofpersonalintegrity.
Leadershiptakesmorethangoodmanagement.Andthere'snobettertimethanrightnowforyoutotakeittothenextlevel.
Leadersneedto:
• Takeinitiative.• Treateveryonefairly.• Embracechange.• Developtheirpeople.• Admittheirmistakes.• Buildcommunity.
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
ConflictsintheWorkplace:Sources&SolutionsDVD
PRICE289.00Euro
Duration:17Minutes
Constructivedisagreementcanaddvalue,asemployeescompromiseandreachbetterdecisionsbasedoninputfromothers.
Conflictbecomesdestructivewhenanger,jealousy,andotherstrongemotionsturnthefocusawayfromproblemsolvingandtowardpersonalattacks.Destructiveconflictcanruinrelationshipsamongworkers,interferewithproductivity,destroyteamwork,andcontributetoemployeeabsenteeismandturnover.
Whileacknowledgingcommonsourcesofconflict,thisentertainingvideoprovideseightspecific,reliablesolutions:skillsthathelpyouputasideyourdifferences,controlyouremotion,andmoveforward.
ItistruethattherearemanythingsyouCAN’Tcontrolwhenyouaredealingwithyourcoworkersorcolleagues.Butthereareskillsyoucanlearntokeepdisagreementsconstructiveandresolveconflictsinapositiveway.Themostimportantthingtokeepinmindisthatresolvingconflictisnotaboutonepersonprovingtheotherpersonwrong.ResolvingconflictisaboutworkingWITHtheotherpersontosolvetheproblemandmaintaintherelationship.
Thebottomlineisthattherewillalwaysbeconflict.Thesecretislearningtomanageitsuccessfully.Doingsoempowersyoutotakecontrolofyourlife—andcareer.
LearnTheseSolutions:
• Respondingwithempathy• Activelistening• Settingalimit• Findingsomethingtoagreewith• Using“I”languageinsteadof“You”language• Disengagingtocooloff• Appealingtomutualself-interest• Attackingtheproblem,nottheperson
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
WorkplaceEthicsDVD
PRICE289.00Euro
Duration:16Minutes
Ethicsmatter.It’snotjustthebigscandalsyouseeinthenews,butthesmalleverydaydecisionsthataddup,too.Infact,that’swhereyouneedtodrawtheline—withthelittlethings—beforeseriousdamageisdone.
Thisaward-winningemployeeethicstrainingvideofollowsfourrealisticscenariosthatdemonstratetheimportanceofbasicvaluessuchasrespectforothers,fairness,andhonesty.Anditteachesathree-partdecision-makingprocessthathelpsemployeesfindtheirwaytoasolutionevenincomplexsituationswheretherightanswerdoesn’tcomeeasily.
Employeeswilllearntorecognizebehaviorsthatmaydoharm,determinewhethertheyarepersonallyresponsibletotakeaction,andcomparepossibleoutcomestoselectthesolutionthatbestrepairstheethicalbreakdownwhileprotectingtheintegrityoftheorganization.
Employeesallsharetheresponsibilitytoactethicallyandtospeakupiftheyseecoworkersbehavingbadly.UsethistrainingDVDtoraiseawareness,provideaframeworkforethicaldecisionmaking,andhelpcreateacompanythatemployeescanbeproudof.
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
ProfessionalEmailEtiquetteDVDPRICE259.00Euro
Duration:26Minutes
Avoidembarrassingerrorsandmakeyourbestimpressiononcustomersandcolleagues.
Emailisfastbecomingthepreferredmethodofcontactforsharinginformationandresolvingproblems.Theimpressionyouleavewithothersaboutthequalityofyourorganizationandyourownpersonalcompetencyislargelybasedonthecourtesyandprofessionalismofyouremailcorrespondence.
Learnabout:
• Emailetiquetteandbestpractices.• Openingsandclosings.• Properformattingandsubjectlines.• Grammarandpunctuation.• Writing“badnews”emails.• Emailcustomerservice.
Nomatterhowlongyou’vebeenusingemail,you’lllearnsomeveryimportantguidelinesinthisvideo—guidelinesthatwillprotectyoufromcatastrophesandensureyourmessagesareprofessional,everytime.
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
ProfessionalEmailEtiquetteDVDPRICE289.00Euro
Duration:22Minutes
Howoftenhaveyouaskedsomeonehowthemeetingwent,onlytohear:atotalwasteoftime!Yetmeetingscanbeapowerfulbusinesstool,bringingpeopletogethertosolveproblems,shareideas,orfocuseveryone'seffortsonacommongoal.
Sohowdoyougofrom"totalwasteoftime"to"powerfulbusinesstool"?Bytrainingyouremployeesontechniquestoprepareandruneffectivemeetingsthatarefocusedandmeettheirobjectives.
Producedbyatalentedcastandcrew,thisbusinessmeetingtrainingvideostartswiththecommonpitfallsthatoftenderailmeetings.Thenyou’llseeprovenmethodsthatcanhaveadramaticimpactontheeffectivenessofyourorganization'smeetings.
You’lllearnhowbeingproperlypreparedallowsyoutoencourageengagementandteamworkwhilekeepingthemeetingontimeandontrack.Andyou’llseespecifictechniquesforavarietyofspecializedsituations,includingwebmeetings.
We'reallbusythesedaysandwecan'taffordtowasteourtimewithnonproductivemeetings.Usethisbest-sellingvideotolearnhowtorunameetingwell.Setacompany-widestandardformeetingsthatreachtheirgoals—andendontime.
Advancepreparation:
• Definespecificgoals• Createaclearagenda• Providematerialsupfront• Setexpectations
Meetingmanagement:
• Sticktoyouragenda• Guideparticipation• Controlproblemattendees• Endontime
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
BullyingandRespectintheWorkplaceDVD
PRICE289.00Euro
Duration:19Minutes
Haverespectandgoodmannersbeguntoslipinyourworkplace?Isrudebehaviorbecomingthenorm?
Bulliesoftenactjustundertheradar,denyingtheirhostileintentorshruggingofftheirbehaviorsashumorousorinsignificant.Yet,theconstanttensiontheycreate—andthewaytheirharmfulactivitiestendtobuildovertime—notonlydamagestheindividualtargetsoftheirbehaviorbutalsotheworkgroupasawhole.
That’swhyyouneedtobringbullyingoutintotheopen.Soyoucandealwithitdirectlyandputanendtoit.
InfivedramaticstoriestakingplaceinsettingsthatrangefromahospitaltoCityHall,victimsandwitnesseswillseehowtospeakupandchallengeacoworker’smean-spiritedbehaviorinastraightforwardwaythatearnsthemrespect.They’llalsolearntheydonothavetofacethisproblemalone.Iftheyarenotcomfortablechallengingabullyontheirown—oriftheydospeakupandthebehaviorcontinues—theycanreachouttosupervisors,HRorotherdesignatedresourcestohelpresolvetheissues.
Asforanybullieswhomaybewatching:thisvideoclearlyshowsthatmistreatingafellowemployeemakesyoulookbadintheeyesofothersandwillnotbetoleratedinyourworkplace.
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
WhenthePhoneRings:TelephoneSkillsforBetterServiceDVD
PRICE269.00Euro
Duration:20Minutes
Whenthephonerings,youremployeeshaveonlyafewsecondstosetatone.Tocommunicatethatyourcompanylistenstocustomersandgivesthemwhattheyneed-everysingletimetheycall.
Greattelephoneservicedoesn'thavetobeathingofthepast.EvenwiththeadventofemailandtheInternet,yourcustomersstillwanttobeabletocallsometimesandreachaliveperson.Andhowthatcallishandledstillmakesahugedifferencetothesuccessofyourorganization.
Thosewhoanswerthephonesarespeakingforeveryoneinthecompany.Makesuretheyhavetraining.
TeachtheABC'softelephonecourtesy:
• Customerserviceetiquette.• Takinganaccuratemessage.• Handlingtransfersandmultiplelines.• Voicemailandleavingamessage.• Problemcalls.
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
Harassment:Sex,Religion,andBeyondDVD-EmployeeVersion
PRICE389.00Euro
Duration:19Minutes
Everyemployeeneedstounderstandonebasictruth:arespectfulworkplaceismorepleasantandmoreproductiveforeveryone.
Thisaward-winningharassmenttrainingprogrambringsthismessagehome,showingthatbadbehaviorisnotOK—whetheritappliestosex,religion,oranythingbeyond…andwhetheritactuallycrossesthelineintoillegalharassmentornot.
Inaseriesofcompellingstories,thisbroadcast-qualityfilmexplainsthelaw.Butitalsocapturestheimaginationandpersonalizesthevalueofinclusivenessbyshowingthepotentialharmthatcanbecausedbyunwelcomeconduct.TheEmployeeVersionfocusesontheirresponsibilitytotakeactionifemployeesexperienceorwitnessinappropriatebehavior—eitheraskingforhelporspeakingtotheharasserdirectlyiftheyfeelcomfortabledoingso.
Attorneymoderators,StefanieSchaefferandGregDehm,providecommentaryonthesestoriesanddiscusstheissuesfranklyandopenly.
ThiscomprehensiveharassmenttrainingprogrammeetsthehigheststandardsofKantolaProductions’prize-winningvideoline.Wefullyexpectviewerswilltaketoheartthepositivemessageofthisfilm—thateveryonesharesintheresponsibilitytomaintainacivil,respectfulworkplace.Andthismakesgoingtoworkbetterforeverybody!
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
ManagingEthicsDVD
PRICE289.00Euro
Duration:17Minutes
Thebenefitsofworkinginanethicalcompanyarewellknown.Thismanagingethicstrainingvideowillhelpyourmanagersandsupervisorsdevelopanethicalleadershipperspectiveinordertosustainacultureofintegrityamongallemployees.
ManagingEthicsreplaysthescenariosportrayedinitsaward-winningcompaniontrainingvideo,WorkplaceEthics,butthistimefromtheleader’spointofview,illustratingessentialmanagementskills.
Yourmanagersandsupervisorswilllearnhowtosharecorevaluesinwaysthatemployeescanpersonallyunderstand,livethevaluesthemselveseveryday,andtakeappropriateaction—byacknowledgingpositivebehaviororpromptlycorrectingethicallapses.
Ethicsshouldn’tbetakenforgranted.Withoutconstantattention,ethicalstandardscanbeweakenedbysmalldecisionsthataddup.ThisethicstrainingDVDgivesyourmanagersthetoolstheyneedtoupholdstandardsandprotecttheintegrityofyourorganization.
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
PerformanceAppraisals:GettingResultsDVD
PRICE269.00Euro
Duration:18Minutes
Effectiveperformanceappraisalsaddvaluetoyourorganization.Theymotivateyourtopemployeestodoevenbetter.Andtheytellunderperformersexactlywhatisexpectedandhowtoimprove.
Unfortunately,performanceappraisalsareoftenregardedasmereformalities.Performancereviewsaresometimesadministeredlate—orskippedaltogether.Clearguidancefallsbythewayside,andhalfheartedworkgoesunchallenged.
Inthisperformanceevaluationtrainingvideo,you'llfollowtwostorylines.Oneinvolvesasmallbusinesstakingstepstoformalizeareviewprocessforthefirsttime.Theotherpresentsalargecorporationattemptingtoenergizeanexistingsystem.Watchastwoverydifferentmanagersprepareforchallengingreviewmeetings—andseethemapplyskillsthatdefusetensionandachievethedesiredresults.
Thisperformancereviewvideoshowsthateffectivereviewscanincreaseproductivity,resolveproblems,andimproveworksatisfaction—bothforemployeesandtheirmanagers.
Managerswilllearn:
• Criticalelementstocoverinyourperformanceevaluationprocess.• Theadvantagesofstickingtoaregularschedule.• Theimportanceoffairnessandconsistency.• Thenutsandboltsofformatsandrecord-keeping.• Methodsofmotivatingthetopproducers.• Howtodealwithunderperformers.• Skillsfortheface-to-facereviewmeeting.• Thevalueofemployeefeedback.
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
WorkplaceViolence:TheEarlyWarningSignsDVD-EmployeeVersion
PRICE299.00Euro
Duration:17minutes
Workplaceviolenceisanissuethatcanaffectanyorganization,ofanysize,inanyindustry.Thistrainingvideotakesonthisimportanttopicwithoutsensationalizing,butbyapproachingthesubjectdirectlyandhonestly.
StephenWhiteisaleadingexpertonworkplaceviolence.Overthepasttwentyyears,Dr.WhitehasconsultedonthousandsofthreatcasesforFortune500companiesandotherorganizationsofallsizes,bothpublicandprivate.Inthisworkplaceviolencetrainingvideo,Dr.Whitedrawsfromhisexperiencestodispelsomeofthecommonmythsaboutworkplaceviolence,whileprovidingabetterunderstandingofwhatyoushouldbeawareoftohelpkeepyourworkplacesafe.
Theemployeeversiondetailsthetendistinctwarningsignsthatcouldforetellviolence.Itemphasizestheneedforemployeestospeakupandgethelpiftheynoticeanythingthatcausesconcern.
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
Harassment:Sex,Religion,andBeyondDVD-Manager'sVersion
PRICE389.00Euro
Duration:23Minutes
Managersneedtounderstandmorethanthebasicrightsandwrongssurroundingworkplaceharassment.Theyalsoneedahealthydoseofempathy—onethathelpsthemappreciatenotonlythebusinessimplicationsofmaintainingarespectfulworkplace,buttheemotionalaspectsaswell.
Withtop-qualityvideovignettesournewestaward-winningharassmenttrainingvideobringsthismessagetolife,showingthatbadbehaviorisnotOK—whetheritappliestosex,religion,oranythingbeyond…andwhetheritactuallycrossesthelineintoillegalharassmentornot.
Demonstratingworkplacebehaviorsthroughaseriesofcompellingstoriesthatincludetoday’snewersocialmediatechnologies,thisbroadcast-qualitytrainingDVDexplainsthelegaldefinitionofharassmentandprovidesspecificexamples,whileexplainingtoyourmanagersthepotentialharmthatcanbecausedbyunwelcomeconductandtheirresponsibilityforpreventingit.Theywillreceivespecificinstructionsonstepstheyshouldtakeinmeetingtheseresponsibilities.
Managerswilllearnhowto:
• beawareofwhataffectstheirworkgroup,includingimproperuseofsocialmedia• periodicallyconductworkplaceaudits,lookingforinappropriateitems• respondtocomplaintsofinappropriatebehavior• conductinvestigationsorassistHR/legal,dependingonorganizationalstructure• informemployeesthatretaliationwillnotbetolerated.
Thisvideoportrayssupervisorswhostepinearly,beforeproblemsescalate.Anditemphasizesthethemethatarespectfulworkplaceismorepleasantandmoreproductive—which,intheend,makestheirjobeasier.Ourattorneymoderators,StefanieSchaefferandGregDehm,providecommentarythroughout,discussingtheissuesfranklyandopenly.
ThisnewvideomeetsthehigheststandardsofKantolaProductions’prize-winningtrainingvideoline.Your
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
managerswilltaketoheartthepositivemessageofthisDVD—thateveryonesharesintheresponsibilitytomaintainacivil,respectfulworkplace.Andthismakesgoingtoworkbetterforeverybody!
Harassment:Sex,Religion,andBeyondDVD-CaliforniaManagerVersion
PRICE389.00Euro
Duration:25Minutes
Allmanagersandsupervisorsneedtounderstandmorethanthebasicrightsandwrongspertainingtoworkplaceharassment.Theyalsoneedahealthydoseofempathy—onethathelpsthemseebeyondthelegalimplicationsofmaintainingarespectfulworkplacetoappreciatetheemotionalaspectsthatcanaffectmoraleandproductivity.AndCaliforniamanagersneedtounderstandthespecificresponsibilitiessetforthunderCalifornialaw.
Withtop-qualityvideovignettes,ournewestaward-winningharassmenttrainingvideobringsthesemessagestolife,showingthatbadbehaviorisnotOK—whetheritappliestosex,religion,oranythingbeyond…andwhetheritactuallycrossesthelineintoillegalharassmentornot.
Qualifiedtrainerscanusethisvideoaspartoftheirtwo-hourcoursethatmeetstherequirementsofCalifornia'sAB1825legislationforsupervisortraining.
Demonstratingworkplacebehaviorsthroughaseriesofcompellingstoriesthatincludetoday’snewersocialmediatechnologies,thisbroadcast-qualitytrainingvideoexplainsthelegaldefinitionofharassmentandprovidesspecificexamples,whileexplainingtoyourCaliforniamanagersthepotentialharmthatcanbecausedbyunwelcomeconduct,andtheirresponsibilityforpreventingit.TheywillreceivespecificinstructionsonstepstheyshouldtakeinmeetingtheseresponsibilitiesaswellasCalifornia'suniquerequirements.
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
Thisvideoportrayssupervisorswhostepinearly,beforeproblemsescalate.Anditemphasizesthethemethatarespectfulworkplaceismorepleasantandmoreproductive—which,intheend,makestheirjobeasier.Ourattorneymoderators,StefanieSchaefferandGregDehm,providecommentarythroughout,discussingtheissuesfranklyandopenly,whileprovidinguniqueinstructionspertainingtosupervisorsinCalifornia.
ThisvideomeetsthehigheststandardsofKantolaProductions’prizewinningtrainingvideoline.YourCaliforniamanagersandsupervisorswilltaketoheartthepositivemessageofthisvideo—thateveryonesharesintheresponsibilitytomaintainacivil,respectfulworkplace.Andthismakesgoingtoworkbetterforeverybody!
Californiasupervisorswilllearnhowto:
• displaypostersanddistributebrochuresasrequiredbyCalifornialaw• complywithCalifornia'sspecifictrainingrequirements• understandCaliforniacomplaintprocessesandremedies• beawareofwhataffectstheirworkgroup,includingimproperuseofsocialmedia• periodicallyconductworkplaceaudits,lookingforinappropriateitems• respondtocomplaintsofinappropriatebehavior• conductinvestigationsorassistHR/legal,dependingonorganizationalstructure• informemployeesthatretaliationwillnotbetolerated.
ManagingtheWorkplaceBullyDVDPRICE289.00Euro
Duration:18Minutes
Whatdoyoudoifyou’rethesupervisorormanagerofaproblememployee?Whatifyouarethetargetofbullyingbehavior,yourself?Orifyouareaccusedofactinglikeabully?
Asamanager,it’suptoyoutobearolemodel.Youneedtoinsistonbeingtreatedrespectfullyyourself,andyouneedtoprovideasafeandrespectfulatmosphereforyourpeople.
Sure,ittakescouragetoconfrontadisruptiveteammember.And,yes,youmaybetemptedtolookthe
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
otherwaywhenastarperformeristheonewhoisbehavingbadly.Orwhenunder-performingemployeesdisappointyouagainandagain—well,it’sadmittedlytoughnottotreatthemharshlyyourself.
Thisreleasetacklestheseissuesheadon,providingpracticalsolutionsthathelpyouputanendtobullyingbehaviorinyoursubordinates—andfindnewwaystodealwithyourownfrustrationssothatyoudon’tenduplookinglikethebadguy.
ThePowerofPositiveDisciplineDVDPRICE289.00Euro
Duration:21Minutes
Youhaveadisciplineproblemwithanemployee.You'vetriedlookingtheotherway.You'vetriedgentlereminders.Maybeyou'veeventriedgettingmad.Nothingchanged.Sonowwhatdoyoudo?Howdoyouhandlethesituationinthebestpossiblewayfortheemployeeandforyourorganization?
Thisaward-winningpositivedisciplinevideogivesyousixstepsofprogressivedisciplinewhichbeginwithcoachingandescalatetostrongermeasuresonlyasneededtosolvetheproblem.Inmanycases,employeeswillrespondearlyintheprocess.Butifnot,thelaterstepshelpyouaddresscontinuingperformanceshortcomingscalmlyandprofessionally.
You'llseethebestwaysto:
• Clarifywhat'sexpected.• Convincetheemployeethatchangeisnecessary.• Gettheemployee'sagreementtochange.• Comeupwithanactionplantogether.
Thisprocessisnotintendedaspunishment.Instead,thesestepshelpemployeessatisfyexpectations—andpossiblysavetheirjobs.Andiftheydonothaveacommitmenttoimprove,youwillknowthatyouhavegiventhemafairandlegalopportunity.
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
Discipliningemployeesisnevereasy.Butifyoufollowtheprogressivestepsillustratedinthispositivedisciplinevideo,itdoesn'thavetothrowyouforaloopeverytime.Insteadofdisruptionandanxiety,positivedisciplinecanmakeworkingwithemployeestohelpthemimprovetheirjobperformancearewardingpartofanymanager'sorsupervisor'sjob.
WorkplaceViolence:TheEarlyWarningSignsDVD-ManagerVersion
PRICE299.00Euro
Duration:24minutes
Workplaceviolence.Itcanhappeninanysizeorganization,inanyindustry.Wereadaboutitinthenewsoftenenoughthatitseemstobeafairlycommonthreat.
Fortunately,thesetragediesarerareconsideringthemillionsofpeoplewhogotoworkeverydaywithoutincident.Andsincemuchisnowknownaboutsuchattacks,thevastmajoritycanbepreventedbypayingattentiontothewarningsignsandrespondingwithquick,decisiveaction.
ThisdramaticvideoisnarratedbyStephenG.White,PhD,PresidentofWorkTraumaServicesandAssociateClinicalProfessorattheUniversityofCalifornia,SanFrancisco.Overthepasttwentyyears,Dr.WhitehasconsultedonthousandsofthreatcasesforFortune500companiesandotherorganizationsofallsizes,bothpublicandprivate.Basedonthisexperience,hesharesfactsaboutworkplaceviolencethatcanhelpyouidentifyrisksofviolenceinyourworkplace.
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
Themanagerversionanditsaccompanyingstudyguideofferadditionalcontentformanagersandsupervisors,suchashowtoholdinformation-gatheringmeetings,confrontabully,orterminateaproblememployee.Managersarestronglyencouragedtogetsupport—fromHR,securityorotherdesignatedresources—iftheyfeeluncomfortableorifthereisanypossibilityofaviolentreaction.
Evenifyourworkplacedoesnotexperiencethreatsthatindicateimmediatedanger,propertrainingontheappropriateresponsetowarningsignsofviolencewillimproveemployeecomfortlevels,showduediligence,andhelptheoverallmentalhealthofyourorganization