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ACT 1.0 -REAL SELLING AND PRODUCT DEMONSTRATION

1. COMPANY OVERVIEW

Royalè is a 100% Filipino-owned corporation established in 2006. From its headquarters in Quezon City, Philippines, the company is continually changing the landscape as we know it - from its expansion of branches throughout key cities in the country to international hotspots in the cities of Dubai, Taipei, Singapore, Doha & Abu Dhabi.

With pillars of industry leaders backed by years of experience and expertise in Finance and Marketing, the company stands tall as a major player in the industry, offering its wide spectrum of FDA-approved health, wellness and beauty products.

Royalè as a Brand is synonymous with innovation and modern. From the packaging to the over-all impeccable quality and service, Royalè products are superlative in all aspects. Its success in the local and international markets is a glaring declarationof this feat.

The business model of Royalè is now the benchmark of Filipino-owned corporations who want to expand their operations worldwide. This pursuit requires more than hard work, but rather, it calls for continuous dedication to excellence and a pragmatic understanding of large-scale multi-national operations. More importantly, a management with keen business sense, acumen and diligence of the highest level is required.

MISSION

To create a group or club of professional, success driven independent distributors & develop them to be world - class entrepreneurs utilizing a dynamic, innovative & sustainable system of product distribution & marketing while adhering to the highest standards of integrity & excellence

VISION

To be a globally recognized brand & entity providing top quality products, services & business opportunities through a dynamic, innovative & sustainable system of product distribution & marketing while adhering to the highest standards of integrity & excellence.

CORE VALUES: C. H. E. R. I. S. H.

Credibility

A company worth of trust; remaining true to its purpose of providing optimum opportunity to all

Honesty

A company that observes and practices fairness and ethics

Equality

A company that offers and upholds the rights and privileges of those under its sphere without discrimination and prejudice

Resiliency

A company that adapts to the transitions and demands of the modern age, yet maintaining focus on defined corporate directions and goals

Integrity

A company that is steadfast to its principles, morals and standards

Sincerity

A company that advocates consistency, truthfulness and authenticity

Humility

A company that accords due reverence and gratitude to the Lord Almighty; it does not destroy nor detest the reputation of fellow institutions

2. PRODUCT INFORMATION

It diminishes dark areas resulting from excessive pigmentation in the skin and may help eliminate freckles, melasma or other pigmentation. It lightens the skin, helps remove pimples, nourishes and rejuvenates the skin by inhibiting melanin formation. (PHP180)

Glutathione works in DNA synthesis and repair while Vitamin E reduces the process that can cause wrinkling and age spots. These are the powerful ingredients of L-Gluta Power Soap. It is a body soap that has L-Glutathione and Vitamin E that: (PHP 198)

· Removes dark spots

· Reduces and gets rid of freckles, age spots and pimple marks

· Whitens skin

· Revives skin suppleness

· Nourishes skin to make skin look radiant and flawless

CUSTOMER FEEDBACK FORM NO: ________

Name: __________________ Date: _______________

Occupation: ______________ Contact Number: _________________

Name of sales agent: ___________________________

If you have purchased any product from our sales team recently, we would love to know what you thought of your experience. Please complete the satisfaction survey to help us improve and serve our valuable customers better in the future! Thank You.

Please rate your overall satisfaction with your most recent purchase with our sales associate:

__Very Satisfied

__Somewhat Satisfied

__Neither

__Somewhat Dissatisfied

__Very Dissatisfied

How likely would you be to refer our sales associate to a friend planning to also purchase products from Royale?

__Definitely Would

__Somewhat Satisfied

__Might or Might Not

__Probably Would Not

__Definitely Would Not

Did our sales associate answer your questions about the product properly?

___Yes

___No

If YES, would you consider ordering/purchasing of the product in the future? ___ Yes ____ No

General Comments:___________________________________________________________________________________________________________________________________________________________________________________________________

3. SALES AND PRODUCT PRESENTATION TECHNIQUES

Proof picture of past users. We personally update our client about the schedules. We present our product confidently. We look our customer as early as we can for them not to be lack of time in case

of payment. We motivate our client that our product is truly effective by using sales talk. We talk our client with full patient and polite. Attentive in answering the questioning of the client for the information about

product.

4. CUSTOMER FEEDBACK AND EVALUATION

Overall Satisfaction to our Sales Associate

Very Sa

tisfied

Somew

hat Sati

sfied

Neither

Somew

hat Diss

atisfi

ed

Very Diss

atisfi

ed0

2

4

6

8

10

12

14

How likely would you be to refer our sales associate to a friend planning to also purchase products from Royale?

Definite

ly Would

Somew

hat Sati

sfied

Might o

r Migh

t Not

Probab

ly Would Not

Definite

ly Would Not

0

2

4

6

8

10

12

14

Did our sales associate answer your questions about the product properly?

Yes No0

2

4

6

8

10

12

14

16

18

20

Our clients said that we are patient, we represented and explained the product well, we have a good attitude in selling product, and we are always smiling.

Evaluation

In totality, our sales associate team has a good manners and attitudes in terms of selling the product. Most of the clients are satisfied with our sales associate team.

5. SALES REPORT (No. of items sold per individual with price and Purchase order no.)

Name Quantity of Kojic Soap

Quantity of Gluta Soap TOTAL:

Purchase Order No.

A

Purchase Order No.

BSalonga 2pcs –P360 P360 201310015 201310015Vista 1pc - P180 1pc- P198 P378 201310118 201310118Babar 3pcs-P594 P594 201310014 201310014Jalbay 2pcs –P360 1pc- P198 P558 201310013 201310013Inigo 1pc - P180 1pc- P198 P378 201310159 201310159Cortez 2pcs –P360 P360 201310153 201310153Sta. Maria 2pcs –P360 P360 201210087 201210087Cordova 2pcs-P396 P396 201410291 201410291Magpantay 1pc - P180 1pc- P198 P378 201310012 201310012Romualdo 1pc - P180 1pc- P198 P378 201310590 201310590

Total: P4140

9

9.5

10

10.5

11

11.5

12

Gluta SoapKojic soap

SALES REPORT

6. ACTIVITY ANALYSIS

Problem Encountered

- One of us encountered that one of her client cancelled purchasing the product. When the client informed that they must pay first before the product deliver to them.

- One of the members encountered a complaint from his client because of delayed delivery of the purchase product because of an emergency happen to our sales agent due to delayed delivery. Then, because of that it turn to a point that the clients go to school to report the delayed delivery but, the good is he resolves it early before it happens.

Learnings:

- Keep on smiling.- Keep on being respectful.- To be patient.- To believe in ourselves or to be confident.- Being punctual is one of the good and important attitudes that we can have.- To be socialized and communicate well with others.

Client Ms. Leonora Evangelista with our Sales Associate Mikka Lhay Magpantay

Client Ms. Jennifer Albino with our Sales Associate Mikka Lhay Magpantay

Client Arvie Villame with our Sales Associate Jomelyn Jalbay

Client Mrs. Erlyn Villarubia with our Sales Associate Leah Salonga

Client Ms. Rosemarie Montes with our Sales Associate Leah Salonga

SALONGA, LEAH P.

JALBAY, JOMELYN M.

MAGPANTAY, MIKKA LHAY B.

INIGO, MILAGROS A.

BABAR, ROSE LYN JANE A.

ROMUALDO, BRIAN

CORTEZ, MARIVIC C.

VISTA, SHYRIL MEL A.

CORDOVA, THALIA

STA. MARIA, MARRITOHNY

Signature Over Printed Name

Republic of the PhilippinesCAVITE STATE UNIVERSITY

(CvSU)CAVITE VIEJO CAMPUS

Pulo, Dalahican, Cavite City

The meeting was held at the Cavite State University – Cavite City Campus under the subject of Mr. Paolo Albaniel, 2:30 – 4:00pm June 23,2014.

Attendance:

Leah Salonga LeaderRose Lyn Jane Babar MemberMarivic Cortez MemberThalia Cordova MemberMilagros Iñigo MemberJomelyn Jalbay MemberMikka Lhay Magpantay MemberMarc Bryan Romualdo Member

MISSION

Cavite State University shall provide excellent, equitable and relevant educational opportunities in the arts, sciences and technology through quality instruction and responsive research and development activities.

VISSION

The premier University in historic Cavite recognized for excellence in the development of

Marrietohny Sta. Maria MemberShyril Vista Member

Agenda:

Data gathering about the product Target costumers

The members decide that Thalia Cordova will be the one who will gather information about the soap on the site of Royal Business Club, and Rose Lyn Jane Babar will make a request to permit the group to conduct a search for costumers at Saint Gregory College of HRM and Cavite National High School, members were tasked to photo copy receipt and Shyril Vista is the one in charge of collecting the money. We scheduled that on June 26, 2014 at Saint Gregory College of HRM and Cavite National High School that we will go to look for possible buyers. And also in certain areas in Cavite City including small business establishments like parlors or salons. Our target market will be young adults and younger middle age.

LEAH P. SALONGA

Group Leader

Prepared By:

ROSE LYN JANE A. BABAR

Group Secretary




The meeting was held at the Cavite State University – Cavite City Campus under the subject of Mr. Paolo Albaniel, 2:30 – 4:00pm June 30, 2014.

Attendance:

Leah Salonga LeaderRose Lyn Jane Babar MemberMarivic Cortez MemberThalia Cordova MemberMilagros Iñigo MemberJomelyn Jalbay MemberMikka Lhay Magpantay MemberMarc Bryan Romualdo MemberMarrietohny Sta. Maria Member

MISSION


VISSION


Shyril Vista Member

Agenda:

Schedule of payment for the product Problems encountered in customers

The group discuss when is the right date in collecting the payments in our customers because we want to give it to the treasurer as a whole group. There are some changes in the date of payment and we decided that we need to go to our clients and tell them personally those changes. And some of our members changed their customers because they encountered some problems like clients wanted that if they will pay the product will be given to them at the same time.

LEAH P. SALONGA

Group Leader

Prepared By:


Group Secretary




The meeting was held at the Cavite State University – Cavite City Campus under the subject of Mr. Paolo Albaniel, 5:30 – 7:00pm July 1, 2014.

Attendance:

Leah Salonga LeaderRose Lyn Jane Babar MemberMarivic Cortez MemberThalia Cordova MemberMilagros Iñigo MemberJomelyn Jalbay MemberMikka Lhay Magpantay MemberMarc Bryan Romualdo MemberMarrietohny Sta. Maria MemberShyril Vista Member

MISSION


VISSION


Agenda:

Completing of payment

The members said that they went to their clients personally to tell that there are certain changes in the date of payment. We finalized the number of customers we had.

LEAH P. SALONGA

Group Leader

Prepared By:


Group Secretary




The meeting was held at the Cavite State University – Cavite City Campus under the subject of Mr. Paolo Albaniel, 2:30 – 4:00pm July 7, 2014.

Attendance:

Leah Salonga LeaderRose Lyn Jane Babar MemberMarivic Cortez MemberThalia Cordova MemberMilagros Iñigo MemberJomelyn Jalbay MemberMikka Lhay Magpantay MemberMarc Bryan Romualdo MemberMarrietohny Sta. Maria MemberShyril Vista Member

Agenda:

MISSION


VISSION


Activity Presentation

The members decide that Mikka Lhay B. Magpantay is the one who is going to present the activity output and Marivic Cortez is the one who will make the presentation. And all members shared their experience and lessons learned in the activity. We consolidate all our knowledge and experience to make a good activity presentation.

LEAH P. SALONGA

Group Leader

Prepared By:


Group Secretary

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