viewAutomated Message Activity 1 Before you listen The following pictures are related to the listening today. Look at the pictures and try to guess what the topic

Download viewAutomated Message Activity 1 Before you listen The following pictures are related to the listening today. Look at the pictures and try to guess what the topic

Post on 10-Mar-2018

217 views

Category:

Documents

5 download

TRANSCRIPT

<p>Automated MessageHeath and HealthcareLesson 2</p> <p>Automated Message</p> <p>Activity 1</p> <p>Before you listen</p> <p>The following pictures are related to the listening today. Look at the pictures and try to guess what the topic of the listening will be.</p> <p>________________________________________________________________</p> <p>________________________________________________________________</p> <p>Activity 2</p> <p>Have you ever called the doctors office in the U.S?</p> <p>Some of the reason people call the doctors office are listed below. </p> <p>Are you familiar with these tasks?</p> <p> Schedule an appointment</p> <p> Ask a question about a bill</p> <p> You feel sick and you need to see a doctor</p> <p> Ask the nurse practitioner a question</p> <p> Confirm an appointment</p> <p> Request a prescription refill</p> <p> Change an appointment</p> <p> Ask the doctor a question</p> <p> Request a referral </p> <p> Talk about an emergency</p> <p>Vocabulary</p> <p>The following words are from your listening practice.</p> <p>schedule (verb) - to set up a specific time when something will occur.</p> <p>I keep a busy schedule with school, family and work.</p> <p>confirm (verb) - to approve or to establish the truth.</p> <p>I want to confirm my airplane reservation.</p> <p>referral (noun) - send or direct someone to a medical specialist</p> <p>She has a referral to a group counseling session.</p> <p>emergency (noun) - a serious, unexpected, and often dangerous situation requiring immediate action.</p> <p>The government declared and emergency after the earthquake.</p> <p>options (noun) something that may be chosen.</p> <p>He had the option to go to a game or a movie.</p> <p>practitioner (noun) - a person actively working in a profession.</p> <p>nurse practitioner licensed practitioner</p> <p>general practitioner skilled practitioner</p> <p>Tom is working as a general practitioner at the hospital.</p> <p>prescription (noun) - a drug that is only allowed when there is written permission from a doctor. </p> <p>This medicine can't be bought without a prescription.</p> <p>Activity 3</p> <p>Listen to the automated message and write the number the caller should select for each problem.</p> <p>____ Schedule an appointment</p> <p>____ Ask a question about a bill</p> <p>____ You feel sick and might need to see a doctor</p> <p>____ Ask the nurse practitioner a question</p> <p>____ Confirm an appointment</p> <p>____ Request a prescription refill</p> <p>____ Change an appointment</p> <p>____ Ask the doctor a question</p> <p>____ Request a referral</p> <p>____ Talk about an emergency</p> <p>Activity 4</p> <p>Questions</p> <p>Answer the following questions related to the listening practice.</p> <p>1. What numbers were not mentioned in the automated message?</p> <p>2. What does the pound key look like? Draw the pound key? Do you know another name for this key?</p> <p>________________________________________________________________</p> <p>3. What would you do if you wanted more help?</p> <p>________________________________________________________________</p> <p>Activity 4: Interview</p> <p>Ask your group members the following questions and take notes in the table below. Share with the class one thing you learned from your group members.</p> <p> Questions </p> <p>Country</p> <p>1.a) How do you make an appointment with the </p> <p>doctor in your country?</p> <p>1.b) If you call, who answers the phone a person or a machine? </p> <p>2) Do you need a referral to see a specialist? </p> <p>Answer Key</p> <p> 2 Schedule an appointment</p> <p> 7 Ask a question about a bill</p> <p> 6 You feel sick and might need to see a doctor</p> <p> 6 Ask the nurse practitioner a question</p> <p> 2 Confirm an appointment</p> <p> 3 Request a prescription refill</p> <p> 2 Change an appointment</p> <p> 5 Ask the doctor a question</p> <p> 4 Request a referral</p> <p> 1 Talk about an emergency</p> <p>What numbers were not mentioned in the automated message?</p> <p>____8, 9, 0___________________________________________________</p> <p>What does the pound key look like? Draw the pound key? Do you know another name for this key?</p> <p>____#_________________________________________________________</p> <p>What would you do if you wanted more help?</p> <p>____Stay on the line.______________________________________________</p> <p>Listening script</p> <p>Hello. You have reached the Health Center Plus. Please choose from the following options. Listen carefully as our menu options have changed. If you are a physician or if this is an emergency, press 1. If you want to schedule, change or confirm an appointment select 2. If you want to refill a prescription press 3. If you want to request a referral or if you have a question regarding your referral press 4. If you wish to speak to the secretary of Doctors Smith, Green, or Nguyen, press 5. If you are sick and you wish to speak to the nurse practitioner select 6. If you have a question about a bill press 7. For all other questions please stay on the line and your call will be answered by the next available representative. Your call is important to us.</p>

Recommended

View more >