Sales

Sales Management

Motivation

Leadership

Team Skills

CMT, CSP, CSE , is a catalyst for

constant improvement and a cultivator

of human potential. His purpose is to

inspire, educate and empower people

and organizations globally to

significantly increase their performance

capability while constantly improving

the quality of their lives and the lives of

others with whom they come incontact.

Put new life and vigor into your organi- zation. Have Bob inspire, educate and empower your people to take

control of them- selves and be motivated and re-energized, for life. It all starts with Attitude. Combine

Attitude with appropriate Behaviors and Bob’s Learning System Competencies and you will have Discipline

for those long lasting Results. It is as simple as A, B, C and D.

Bob takes a partnership approach with you to propel you, your team, and your business in the direction you

want to go. Because of Bob’s results-oriented approach, he takes the time to truly understand your specific

team and business needs. When you engage Bob, you get custom designed keynote and/or ongoing

training/coaching solutions that lead to the lasting results you are looking for.

A proud Canadian, Bob is founder of the international firm Bob Urichuck Management Inc.

(www.BobU.com). The company’s worldwide clients include many Fortune 500 corporations, government

departments and numerous international associations and institutions. Using Singapore, Dubai and Ottawa

as his ongoing hubs, Bob has spoken in over 1,000 cities in over 30 countries to audiences with as many

as 10,000 participants at one event.

George Walther is an acclaimed expert in the personal

development field with books, audios, and videos

published worldwide. Available in many languages,

his business communications guides include:

Phone Power, Power Talking, Upside-Down

Marketing, What You Say Is What You Get, and Heat

Up Your Cold Calls.

His communication advice has appeared in publications

as diverse as the Wall Street Journal and the Ladies

Home Journal; media appearances range from the BBC

and CNN to Regis Philbin! Delighted clients include

Microsoft, Starbucks, FedEx and a host of world-class

organizations that rely on creating outstanding

communication cultures.

More positive, productive communication that ensures you say what you mean and get what you

want.

Smoother conflict resolution, higher sales, better cooperation with subordinates and peers.

Enhanced self-image that results in projecting far more favorable first––and ongoing––impressions.

This topic has widespread impact both on and off the job, so position Power Talking for maximum exposure.

It is an ideal general session or opening program, especially when paired with a follow-up seminar as a

breakout session for sales or customer service personnel, or for your leadership team.

As the beloved originator of the Chicken Soup for the Soul® series, Jack Canfield

fostered the emergence of inspirational anthologies as a genre - and watched it grow to

a billion dollar market.

As the driving force behind the development and delivery of more than 125 million

books sold through the Chicken Soup for the Soul® franchise, Jack Canfield is uniquely

qualified to talkabout success.

Behind the empire Time Magazine called the "publishing phenomenon of the decade" is America's leading

expert in creating peak performance for entrepreneurs, corporate leaders, managers, sales professionals,

corporate employees, and educators. Over the last 30 years, his compelling message, empowering energy

and personable coaching style has helped hundreds of thousands of individuals achieve their dreams.

Affectionately known as "America's #1 Success Coach," Jack has studied and reported on what makes

successful people different. He knows what motivates them, what drives them, and what inspires them. He

brings this critical insight to countless audiences internationally---sharing his success strategies in the

media, with companies, universities and professional associations.

Jack is a multiple New York Times bestselling author. His other bestselling books --- The Power of Focus,

The Aladdin Factor, Dare to Win, You’ve Got to Read This Book!, and The Key to Living the Law of Attraction

, --- have generated millions of bookstore and Internet sales, and have launched complementary products

such as audio programs, video programs, corporate training programs and syndicated columns to

enthusiastic individuals and corporate buyers. His audio program, Maximum Confidence, has sold more than

350,000 copies through Nightingale-Conant alone.

Kevin Lane Keller is the E. B. Osborn Professor of Marketing at the Tuck School of Business at Dartmouth College. An

international pioneer in the study of strategic brand management and marketing strategy, Keller's impressive academic

resume includes degrees from Cornell, Duke, and Carnegie-Mellon universities, award-winning research, and faculty

positions at Berkeley, Stanford, and University of North Carolina. Through the years, he has served as brand confidant to

marketers for some of the world's most successful brands, including Accenture, American Express, Disney, Ford, Intel, Levi-

Strauss, Procter & Gamble, Samsung, and Starbucks. From his vantage point as one of the world's leading academic thinkers

and top industry consultants in marketing, Professor Keller provides best practice, leading-edge strategic guidelines and

tactical insights to help create strong brands in a fast-moving, highly-competitive economy. His textbook, Strategic Brand

Management, in its 3rd edition, has been adopted at top business schools and leading firms around the world and has been

heralded as the “bible of branding.” He has also become the co-author with Philip Kotler of the all-time best selling

introductory marketing textbook, Marketing Management, now in its 13th edition.

Building Powerful, Profitable Brands in Tough Economic Conditions is designed for anyone interested in

marketing and branding – brand managers, marketing managers, new products development managers,

marketing research managers, and customer service managers. The program's perspective is relevant to a

wide range of industries – including consumer products, business-to-business, high-tech, retail and services –

and businesses large and small. Intact marketing teams are encouraged. Coming with colleagues creates a

common marketing language and toolkit to help the team maximize the company's branding efforts.

Benefits

Establishing strong competitive brand positions

Creating intense, active brand relationships with customers

Integrating marketing programs and activities

Aligning internal and external marketing activities

Maximizing ROI of marketing investments in brands

Leveraging brand equity across categories & markets

Designing and implementing brand strategies

Implementing holistic branding practices

David P. Norton is the world’s leading authority on strategic performance management. He is a co-founder and director of

several professional services firms, including Palladium Group, Balanced Scorecard Collaborative, and Renaissance

Worldwide. Norton was previously the president of Renaissance Solutions, Inc., an international consulting firm he co-

founded in 1992. Before Renaissance, Norton co-founded Nolan, Norton & Company where he spent 17 years as president,

prior to its acquisition by KPMG Peat Marwick. A frequent lecturer and writer around the world, Norton’s work on strategy

management has been the subject of many books, articles, executive conferences, training seminars, and other programs.

Norton is co-author, most recently, of The Execution Premium: Linking Strategy to Operations for Competitive

Advantage (Boston: Harvard Business Press, 2008). Norton’s books have been translated into 23 languages. The Balanced

Scorecard concept was selected by the editors of Harvard Business Review as one of the most influential management ideas

of the past 75 years. Along with Kaplan, Norton was voted as one of the world’s 12 most influential thinkers by Sun Top

Media’s “Thinkers 50” in 2008. Norton was awarded the “Champion of Workplace Learning and Performance Award” by the

American Society for Training and Development. Norton earned a B.S. in electrical engineering from Worcester Polytechnic

Institute, an M.S. in operations research from the Florida Institute of Technology, an MBA from Florida State University, and

his doctorate in business administration from Harvard Business School.

In a world of stiffening competition, business strategy is more crucial than ever. Yet most organizations

struggle in this area--not with formulating strategy but with executing it, or putting their strategy into

action.

Owing to execution failures, companies realize just a fraction of the financial performance promised in

their strategic plans. It doesn't have to be that way, maintain David Norton in The Execution Premium.

Building on breakthrough works on strategy-focused organizations, the author describes a multistage

system that enables you to gain measurable benefits from your carefully formulated business strategy.

You will learn how to: Develop an effective strategy--with tools such as SWOT analysis, vision formulation,

and strategic change agendas; Plan execution of the strategy--through portfolios of strategic initiatives

linked to strategy maps and Balanced Scorecards; Put your strategy into action--by integrating operational

tools such as process dashboards, rolling forecasts, and activity-based costing; and Test and update your

strategy--using carefully designed management meetings to review operational and strategic data.

Tony Buzan is the inventor of the now world-renowned Mind Map, and is well-known as an educational

consultant, speaker and prolific author. His invention of Mind Mapping in the late 1960s was born out of

frustration with traditional note taking revision techniques. He has since developed the Mind Map

technique through books, TV appearances and his work as a highly-regarded speaker. Through iMindMap,

Tony and Chris have finally established a synthesis between interactive, intelligent software and the

creative freedom of a sketched Mind Map.

The world’s leading author on the brain and learning (over 100 authored and co-authored books to

date).

The world’s top lecturer on the brain and learning. Tony Buzan has lectured to audiences ranging

from five-year-old children to first-class Oxbridge graduates, to the world’s top business directors,

and to the leading organisations and governments.

Named in 1994 by Forbes magazine as one of five top international lecturers along with Mikhail

Gorbachev, Henry Kissinger and Margaret Thatcher.

Recognised with a Lifetime Achievement Award from the prestigious American Creativity

Association (ACA) .

Founder of the World Memory Championships.

Founder of the World Speed Reading Championships.

A Mind Map is a powerful graphic technique which provides a universal key to unlock the potential of the

brain. It harnesses the full range of cortical skills – word, image, number, logic, rhythm, colour and spatial

awareness – in a single, uniquely powerful manner. In so doing, it gives you the freedom to roam the

infinite expanses of your brain. The Mind Map can be applied to every aspect of life where improved

learning and clearer thinking will enhance human performance.

An internationally acclaimed expert on customer service, leadership, change management and global

competitiveness, Doug has inspired and challenged hundreds of thousands of audiences in his career as a

keynote speaker, business consultant and author. His thought-provoking messages, combined with his

high energy and entertaining style is contagious, motivating audiences around the world to maximize both

personal and professional success.

Formerly the Head of Training at Disney’s Corporate Headquarters, Doug provided the famous Disney

University "Traditions" program and developed leadership courses for Disney executives.

Doug customizes all presentations. Needs-assessment time with Doug is included with every project.

Doug gives great attention to organizational challenges and/or mission when designing all clients’

programs. Using a variety of activities and approaches, Doug keeps the attendees energized and

engaged by including individual and group exercises that encourage participants to return to their job

and share these best practices. Customer Service, Communication and Motivation programs may contain

any of the following learning modules.

What is Your Magic?

Customers for Life - Keeping it Simple!

Branding, Disney Style

R.A.P.S. Active Listening Strategy

Communicate, Communicate, Communicate!

Creativity – Disney Style

Lights, camera, action!

Body language – what’s more important? Words or tone?

SCSE Comprehensive Service Philosophy

The Parking Lot Principle

Walk in Their Shoes – What Time is the 3:00 Parade?

Life as Tigger

Attitude – and Keeping it Alive

Popcorn Empowerment

Mental Toughness in a Challenging Economy

Dr. Bob Nelson is considered one of the leading authorities on employee recognition, motivation and

engagement. He is president of Nelson Motivation Inc., a management training and consulting company

based in San Diego that specializes in helping organizations improve their management practices,

programs and systems. He is a co-founder of Recognition Professionals International and worked closely

with Dr. Ken Blanchard (co-author of The One Minute Manager) for ten years.

Dr. Nelson has sold 3.5 million books on management and employee motivation, including 1001 Ways to

Reward Employees (now in its 55 printing), The 1001 Rewards & Recognition Field book: The Complete

Guide, two books on employee initiative: 1001 Ways to Take Initiative at Work and Please Don’t Just Do

What I Tell You to Do—Do What Needs to Be Done!, Keeping Up in a Down Economy, and his most recent

book: Ubuntu! An Inspiring Story About an African Tradition of Teamwork and Cooperation (co-authored

with multi-million copy bestselling author Dr. Stephen Lundin of the Fish! book series).

He has appeared extensively in the national media including CBS’ 60 Minutes, CNN, MSNBC, PBS, NPR,

and has been featured in The New York Times, The Wall Street Journal, The Washington Post, The Chicago

Tribune, Fortune, BusinessWeek and Inc. magazines to discuss how to best motivate today’s employees.

He received an MBA in organizational behavior from UC Berkeley and earned his PhD in management with

Dr. Peter Drucker (“The Father of Modern Management”) at The Peter F. Drucker Graduate Management

School of the Claremont Graduate University in Los Angeles, where his doctoral dissertation was on

“Factors that Encourage or Inhibit the Use of Non-Monetary Recognition by Managers.” He teaches

organizational behavior for the Rady School of Management at the University of California in San Diego.

With more than 30 year experience, LES HEWITT understands the real world of business and the struggle

to stay focused.

His organization has created and delivered more than 900 workshops and training programs that have

been utilized by thousands of executives, managers and sales leaders. Les is also the founder of The Power

of Focus Leadership Training Program, a unique focusing system for business leaders who want greater

profits, less stress and more time off!

The Power of Focus has worked with more than 300 companies in Canada, United States, Australia, the UK

and the Republic of Ireland.

Les is an international bestselling author. His first book, The Power of Focus, co-authored with Jack

Canfield and Mark Victor Hansen (creators of Chicken Soup for the Soul), has sold more than 750,00

copies in North America and is available in 19 languages. There are currently 6 books in the series.

Les has conducted audio business seminars for Trump University, the home-study business school created

by billionaire Donald Trump. Other clients he has spoken for include Wells Fargo, The Million Dollar Round

Table, Investors Group, Halliburton and Cameron Inc. As a professional coach, Les prompts, challenges,

and supports his clients to make the changes required for consistent success (especially the changes they

are resisting!). He has personally coached hundreds of business leaders to achieve exceptional profits and

productivity.

Bob Kelleher is the author of the critically acclaimed book, Louder Than Words – 10 Practical Employee

Engagement Steps...than Drive Results and is the Founder and CEO of The Employee Engagement Group.

Kelleher is a noted speaker, thought leader, and consultant on the subjects of Employee Engagement,

Workforce Trends, and Leadership, and often travels the globe giving presentations and consulting with

leadership teams. Bob has presented to many respected global companies, including Shell, NStar, TJX,

Fidelity Investments, Unocal, Beacon, Balfour Beatty, Millipore, Lawson,VHB, and BAE Systems.

Key Learning

Over 30 practical engagement tools

10 Essential Practices to Engage Employees

Latest Research: Business Case to Engaging Employees

Demonstrate the Connection Between Employee Engagement and High Performance

Understanding Your Leadership Baseline

How to Become an Engaged Leader

Leading and Engaging Different Generations

Diversity Model for Today’s Organization

Team Development Model

How to Advance Your Culture

How to Build Alignment and Innovation

Leadership during Challenging Times and Conditions

How to Best Develop you’re Employees, Inject Creativity and Innovation in the Workplace

“Parenting Made Fun” (Building the Exemplary Family)

Parenting Made Fun (I)

True Parenting:

Speak to us of children

Bill Gates views on parenting

My “Parenting” Coat of Arms

My True “Parenting Colors”

My True “Parenting Colors” spectrum

My “Parenting Style”

My “Family Rainbow”

Parenting My children in the “Right Colors”

True Emotions:

The Power of “Connection”

Emotional Maturity

Personal “Parental Competence”

Social “Parental Competence”

The “TFA” Pattern:

Think

Feel

Act

As a Principle Product Manager for SAS Profitability Management and SAS Activity-Based Management at

SAS Institute Inc. Tony maintains relationships with customers, field personnel and implementation

specialists to formulate a global road map for the development and launch of SAS cost and profitability

solutions.

Since joining ABC Technologies in 1996, he has installed ABC and, subsequently, SAS software in more

than 15 countries and 50 locations, working with the companies’ largest manufacturing, service and public

sector clients. SAS acquired ABC Technologies in 2002.

He is the Author of Case Studies in Performance Management: A Guide from the Experts (John Wiley & Sons).

Workshop Program

Day one: Activity-Based Costing in Review

Day two: Advanced costing methods and time

based case studies

Aim of the Workshop

To give participants a practical guide to the use

of Activity-Based Costing and Activity-Based

costing using time based methods.

Learning outcomes from this workshop

As a result of this workshop, participants will understand the difference between full absorption

(traditional activity-based costing) models and consumption (time based activity-based costing) models.

The CPLP™ certification program is based on the middle tier of 2004 ASTD Competency Model, which

includes nine (9) Areas of Expertise (AOEs):

Designing Learning

Delivering Training

Human Performance Improvement

Measuring & Evaluating

Facilitating Organizational Change

Managing the Learning Function

Coaching

Managing Organizational Knowledge

Career Planning & Talent Management

Enrolling in the Certified Professional in Learning & Performance™ (CPLP™) certification program offers

practitioners in the workplace learning & performance industry a wide range of important benefits. The

CPLP™ designation following your name demonstrates to current and potential employers that you

possess a solid foundation of experience and education in workplace learning & performance that can

have a positive impact on bottom-line results.

The Certified Professional in Learning & Performance™

(CPLP™) program is administered by the American Society

for Training and Development Certification Institute (ASTD

CI) and credentials individuals in the workplace learning &

performance field.

Program Details

Phase I: CPLP™ Knowledge-based Exam

Phase II: CPLP™ Work Product Submission

There are a few traits that define Józefa’s working life. Foremost among these is the emphasis on flexibility.

Józefa is an archetype “portfolio careerist” - a learning specialist adviser; quality improvement consultant;

part-time senior lecturer at the University of Westminster Business School (London, England) and Moscow

State University of Economics, Statistics and Informatics, (Moscow, Russia); vocal coach, voice-over artist

and a small-business owner. Her company, LearningVoice, is a privately-owned learning consultancy,

based in the UK. It’s “modus operandi” has been described as being that of a “global micro-enterprise”—

essentially a small business (LearningVoice Ltd employs no staff in favor of working with a variable ‘virtual’

support team of Associates chosen for their specialist skills in relation to each work project) that has

carved out a significant global presence through the scope of its work. Józefa is a Fellow of the Chartered

Institute of Personnel & Development; Fellow of the Institute of Training and Occupational Learning and

Associate of the Chartered Quality Institute.

Award-winning learning

specialist with over 35-year experience of working across

the disciplines of organizational

development, human resource management and learning and

development.

Workshop Program

Day one : Learning 2.0 tools and methods

Day two : Advanced evaluation techniques of

training programs

Objectives of the workshop During this advanced workshop, participants will have:

Revisited the principles about how people learn

Discovered 47 different learning 2.0 approaches that can be used to train others

Assessed the validity of using these approaches in different scenarios

Discussed the things that prevent an audience from learning

Created training material using two instructional design techniques

Experimented with advanced techniques to assess, validate and evaluate training programs

Learning outcomes from this workshop

As a result of this advanced workshop, participants

will be able to review, and if necessary, re-design

their existing training material so as to incorporate

blended learning approaches, evaluation and

quality improvement

Join the global movement to become

Kaplan-Norton Balanced Scorecard CertifiedTM

Improve your strategy management and execution expertise

Build your credentials

Increase your market value and professional capital

Expand your network

Validate your strategy management proficiency

Why become Kaplan- Norton Balanced

Scorecard CertifiedTM ?

The growing demand for professional Balanced Scorecard

certification around the globe reflects the increasingly

high profile of the strategy management practitioner

within both private and public sector organizations. The

number of strategy management professionals enrolled in

the Kaplan-Norton Balanced Scorecard Certification

Program has now exceeded 2,200 professionals and

demand continues to grow.

Michael's Consulting, Facilitation, Training and Coaching results in increased retention of staff, increased

satisfaction with work, increased collaboration and information sharing within and between departments,

increased accountability of success and failures, increased knowledge transfer, increased trust as well as

speed of project completion and decision making of Leaders, Teams and Organizations.

Michael founded Create-Learning Team Building & Leadership inc; A learning and consulting firm that

provides experiential corporate, college and classroom development that creates great experiences for

lasting memories and improved performance.

He facilitates, coaches, educates, and speaks to groups in a variety of settings including Fortune 500

Companies, small business, universities and classrooms. Best known for his high energy and creativity,

Mike has facilitated groups of as few as two to as many as three thousand.

Working with organizations nationally and internationally, currently he is working on projects in Singapore,

Brazil, Turkey, and Ireland.

Outcomes Gain competence in Information Complexity that will lead to improved decision-making and

problem solving for the organization;

Gain competence in Problem Complexity that will lead to greater success in achievement of

long-term organizational goals and organizational innovations in services, processes and

procedures;

Assess for subordinates and self, the Current-Actual-Level of Information and Problem Complexity;

Assess the Organization’s Current-Actual-Level of Information and Problem Complexity;

Increase quality completion of goals and task assignment, due to proper delegation in the

proper way with the proper level of complexity and change;

Use Tools and Methods to coach and mentor subordinates to flourish into their potential and

increase their own ability to handle complexity and change. This leads to a stronger succession

plan for the future of the organization.

The workshop shall:

Convey a business model development methodology to participants during the first half of the day. This

approach is based on our thought leadership and our methods and tools that are applied by leading

global organizations such as 3M, Ericsson, Telenor, Deloitte, Capgemini, Public Works and Government

Services Canada, and many others.

Allow participants to start “practicing” the design of a business model during the second half of the day in

several breakout sessions. Participants may work on their own examples in groups of at least 4 persons if

the workshop setting allows for this.

Help participants develop a deep understanding of business model patterns in the afternoon session of

the first day. This includes understanding new business models such as Freemium, Long Tail Business

Models, Multi-Sided Platforms, Open Business Models and more.

Show participants how to evaluate and differentiate business models with a qualitative, business model

base approach that goes beyond the financial evaluation of a business plan.

Mr. Aljurf is a Training and Development Senior Specialist. He designs Training

Courses, Customized Induction Programs, Career Development Plans, Training Strategies and Coaching

programs. He delivers all of the above in both Arabic and English.

Trainer Certification: 1. Career Systems International: Certified Coach for CareerPower® program.

2. Dale Carnegie Training: Licensed Trainer in the Dale Carnegie Course®.

3. Dale Carnegie Training: Licensed Trainer in High Impact Presentations®.

4. Success Skills Establishment: Licensed Trainer in soft skills courses.

5. Certificate in Training Practice (CTP): CIPD- UK.

6. Certified in Competency Profiling: Human Resources Systems Group.

Inventory – The Wheel of Life Directions: The eight sections

in the Wheel of Life represent Balance. Seeing the center of

the wheel as zero (Not Satisfied) and the outer edge as 10

(Very Satisfied), rank your level of satisfaction with each life

area by drawing a curved line to create a new outer edge

(see example). The new perimeter of the circle represents

the Wheel of Life.

If your life had to roll along on the perimeter you just

created with your ratings, how bumpy would your ride be if

this were your wheel? Where are you spending your focus

of time? Is that satisfying to you? What changes would you

like to make as a result of taking this inventory?

Hagop has spent the first 8 years of his career as a banker and trainer with Gulf Bank – Kuwait, where he

coached and trained new employees on adapting to the corporate culture as well as branch operations,

sales and customer service. His passion to training and people development led him to assume a

challenging role in a multinational company ‐ Agility Logistics, latest as the Director of Learning &

Organization Development since 2003, where in addition to managing the L&D function in 12 countries

for the Middle East & Africa regions, he personally facilitated the leadership and management workshops

across the network in the ME&A, Asia, Europe & North America which gained him an international

exposure.

Hagop holds a BSc in Human Resources and a Diploma in Training & Development from University of

Leicester UK. A certified DDI facilitator and Targeted Selection Interviewer

This workshop concentrates on the pre-interview preparation; developing questions and their value; the

interview techniques that get specific, behavior-based examples of past performance; and the strategies

that follow through on this process. This workshop takes the behavioral interview even further with a

discussion of communication techniques and the use of other types of interview questions.

How You will Benefit:

Recognize the costs incurred by an organization when a wrong hiring decision is made.

Develop a fair and consistent interviewing process for selecting employees.

Prepare better job advertisements and use a variety of markets.

Be able to develop a job analysis and position profile.

Use traditional, behavioral, achievement oriented, holistic, and situational interview questions.

Enhance communication skills that are essential for a skilled recruiter.

Effectively interview difficult applicants.

Check references more effectively.

Understand the basic employment and human rights laws that can affect the hiring process.

A Risk Governance Board Education Day

An independent risk management trainer, journalist and consultant. As a process, training and risk

management expert with 40 years experience in banking and financial markets, He provides public and in-

house training on a variety of topics. He also provide advisory services to banks, financial utilities and

central authorities on strategy, processes, change and risk management, research and outsourcing.

Until the end of 2010 he was Chief Operating Officer at the Professional Risk Managers’ International

Association, PRMIA, a trade association focussed on improving financial risk management through

professional membership events, training and certifications. Before that he worked in consultancies and

banks. He now runs risk management training courses, and also do occasional consulting, and edit risk

management newsletters and websites.

1. A Background to Risk Management

2. Board structure and composition (with regards to risk)

3. Board meetings (risk topics)

4. Risk reporting

5. Risk culture

6. Risk appetite, strategy and framework

7. Risk identification and assessment

8. Controls

9. Monitor and review

10. Other

a. Transparency

b. Analyst and press handling

c. Annual reporting

This course provides participants with an overview to Basel II and III, with a specific

emphasis on ICAAP and stress-testing.

Key features include:

An overview of some principles of risk management, as used within the main regulatory texts

The Basel Accords and the regulation for risk management, supervision and disclosure

The approaches for calculating regulatory capital (pillar 1), including Advanced IRB

An overview of the shortcomings of Basel II as highlighted by the crisis

An overview of the new emphasis of risk management regulation: amendments to pillar 1,

reinforcements of pillar 2, ICAAP, stress-tests

How does international regulation apply into the Kuwaiti context, and in Islamic banks

Outlines

Session 1: Risk and its Management

Session 2: Risk regulation

Session 3: Calculating credit risk capital under Basel

Session 4: The Standardised Approach

Session 5: The Internal Ratings-Based approach

Session 6: Market risk

Session 7: ICAAP and Selected Topics

Sessions 8: Stress-testing

Session 9: Stress-test Scenarios

Session 10: Usage of stress-tests

Kevin Abdulrahman is a celebrated Leadership Speaker and a World Class Public Speaking Coach whose client list

include ambassadors, associates, athletes, CEOs, CFOs, delegates, diplomats, directors, entrepreneurs, investors,

managers, partners, politicians, VPs, presidents and royalties.

Leading Change™ is an interactive workshop experience that teaches leaders at all levels to lead

change using Harvard Professor John Kotter’s globally recognized 8 Step process. The

experience connects the heart of those who must embrace and lead change today with the

mindset necessary to ensure future success. This is the workshop to create leaders at all levels

capable of identifying and creating change.

Learning Outcomes Learn core Leadership and Management competencies.

Understand and adapt your own leadership style in the context of change.

Learn principles and strategies for leading the emotional side of change

(individual vs. corporate aspects of change).

Understand and use a process and toolkit for leading the change process.

Create a personal & business action plan for a current or future change you

are responsible for.

Apply an easy to use Change model to a current change focus.

Build readiness for change by creating a sense of urgency. .

Learn how to overcome the fear of change.

Understand that people react differently to change.

Help people feel more comfortable with change and understand change.

Unleash leadership at all levels to build greater commitment to change.

Understand habits and behaviours as they relate to change.

Understand how to transition from where we are now to where we want to be.

Apply the combination of leadership and management to optimise results.

Identify unique individual strengths that produce greater results.

Apply a simple change model to a specific change initiative.

Understand the indicators of change progress within the Bridges and Kotter models.

Learn how intact teams accelerate change.

Use a change scorecard to assess change readiness.

Create an action plan to implement a given change.

Develop a self-directed change leadership development plan.

Understand change motivations

o Passion driven change

o Intellect driven change

o Structure driven change