Vinh Le (Jamie)603 / 59 Paisley St, Footscray VIC 3011Mobile: 0428 774 868Email – vinhlq.james@gmail.com

Experience and Achievements

Over 5 years customer service experience via telephone, email and in person. Experience in the banking and finance sector. Experience handling cash flow. Successfully completed my Master of Management (Marketing).

Transferable Skills

High level of initiative, enthusiasm, commitment and dedication to positive business, client and staff relationships.

Proven ability to work under high pressure. Ability to meet deadlines and communicate outcomes. Excellent communication skills and the ability to deal with internal and external customers on all

levels. Eager to learn new skills and keep up to date with new processes and trends. A self-motivated achiever with demonstrated ability to identify problem areas and develop

workable solutions. Self motivated with a positive attitude. Ability to implement and adapt to change. Able to build strong working relationships with management, peers and staff members Able to grasp technical applications and software functionalities.

Employment

June 2014 – May 2015 – Industry sector - RetailRetail Assistant – Cheaper Buy Miles (Footscray VIC, Australia)I joined the team at Cheaper Buy Miles as part time position whilst studying. This tasks for this role included:

Assisting customers Refilling and ordering stock Cashier General tasks assigned by manager

May 2014 – June 2015 – Industry sector – Information Communication Technology Client database and website administrator – Rex Design Solutions (Yarra Valley VIC, Australia)This role was casual part time (as required) to work remotely and assist the Creative Director in delivering client website maintenance tasks that included:

Software upgrades Website health checks Website backups Data entry Acting on and highlighting area of concern Liaising with customers as required

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December 2011 – December 2012 - Industry sector – Banking and FinanceHead of Depository and Settlement – Back of Office Supervisor – Sacombank Securities (Cambodia)

I was promoted to this role so I relocated from Vietnam to assist in setting up the new office, along with the following tasks:

Cash flow management Lead a multi cultural team Designed and implemented standard operating procedures Settlement and depository management Data entry Liaised regularly with the Cambodia Securities Exchange Commission Managed customer accounts Assisted customers with multiple enquiry types Document translation (English – Vietnamese)

August 2009 – November 2011 - Industry sector – Banking and FinanceTransaction Accounting Officer – Investor Relations officer – Sacombank Securities (Vietnam)

My tasks for this role included: Cash flow management Customer relations (VIPs) General customer service Financial monitoring Risk management Investor relations Data entry Maintained compliance and legal requirements for documentation Liaised regularly with the Vietnam Securities Exchange Commission Contributed to the annual financial reports

April 2008 – April 2009 - Industry sector – Banking and FinanceBroker – Depository officer – Treasury Officer – VNDirect Securities (Vietnam)

Cash management (internally and externally) Customer service general assistant Managed and processed customer orders Data entry Quality control

June 2007 – September 2007 - Industry sector – HospitalityFront Office Assistant - Hotel Equatorial (Vietnam)

My tasks for this role included: Hotel front desk, taking payments and managing people checking in and out Customer service enquiries

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Professional Development and Education

Central Queensland University Masters of Management in Marketing

Bachelor of Art in EconomicsUniversity of Agriculture and Forestry – HCMC – Vietnam

Victorian Commission for Gamblingand Liquor Regulations

Responsible Service of Alcohol (RSA)

Technical Skills

MS Office – Word, Excel,Power Point & Outlook

Apple (Mac devices and operating systems)

References

Name Work place Position Phone

Frank Volpe Cheaper Buy Miles Store Store Manager +61 419545601

Kinnear Miller Rex Design Solutions Owner/Manager +61 400680028

Una Healy Gypsy Tapas House Restaurant Owner/Manager +61 412644032

Dr. Ezaz Ahmed Central Queensland UniversitySenior Lecturer

Head of Discipline

HR Management

+61 431745329

Dr. Ali Abusalem Central Queensland University Adjunct Senior Lecturer +61 414144440

Tuyet Nguyen Sacombank VietnamSacombank VietnamCash Flow Manager

+84 938970883

Damien CurranThe Royal VictorianEye and Ear Hospital

Nurse +61 400768894

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