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Introduction to Wyse Enterprise Solutions

June 2006

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Wyse Is the Global Leader in Thin Computing

Wyse 38%

• Invented the “Thin Client”

• Leading the paradigm shift to “Thin Computing”

• 36 consecutive quarters as #1 in the market

• Global scale and distribution capability

• Blue chip customers – 44 of Fortune 100

• Based in San Jose, CA

• 429 employees

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What is the Challenge With Computing Today?

Cost of software deployment and maintenance

Cost of acquisition

Information Security

Cost of hardware deployment and maintenance

Manageability of multiple applications

Complexity and vulnerability to attack

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Wyse Thin Computing Solution Portfolio

Thin ComputingServices

Assessment

Validation Delivery

DesignThin ComputingSoftware

Infrastructure Management

InfrastructureDeployment

Wyse ThinOperating

System

Devices

Mobile Devices

ThinClients

Other Devices

Information

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Wyse Solution Portfolio

Desktop Clients

The most secure, lowest cost,

computing devices

Infrastructure Management

The leading thin-computingIT-management

software

Infrastructure Deployment

The no-compromise

thin-computinguser experience

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Wyse Solution Portfolio – Thin Computing Hardware

Product

Operating System Product

CharacteristicsMarkets

WTOS Linux CE XPe

N Class

Low cost leader • Consumer• SMB

S Class

Adaptable and economic TC platform

• SMB• Enterprise

V Class

Most powerful TC platform in the market with the flexibility to grow

• Enterprise

M Class

Media enabled device with all the benefits of a TC

• Enterprise• Hospitality

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Communication Service

Communication Service

Network ServicesNetwork Services

ApplicationsApplications

Market Information

Market Information

Access DevicesAccess Devices

Collaboration Services

Collaboration Services

Communication Devices

Communication Devices

Access ServicesAccess

Services

Network DevicesNetwork Devices

SecuritySecurity

End User Strategy CreationThe End User Strategy must address the entire spectrum requirements of the user community for computing, communication and data access

End-User Strategy

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End User Strategy Creation

Any Access - Anytime - Anywhere

13© 2004, Cisco Systems, Inc. All rights reserved.

Opening access and ensuring the user’s capability to work is the key to a successful strategy

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Data &Data &AppsApps

End User Strategy Creation

Business PressureBusiness PressureBusiness PressureBusiness Pressure

Technology TrendsTechnology TrendsTechnology TrendsTechnology Trends

Cost PressureCost PressureCost PressureCost Pressure

Various, Sometimes Disjoint Forces Morph the End User Requirements and Behavior

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End User Strategy CreationThese forces have led to different evolutionary development of users based on their roles and needs

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Customers

Outsourced Users

Mobile Users

Creative Function Desktop Users

End User Strategy Creation

RoleStandardization

RoleStandardization

MobilityMobility

OrganizationOrganization

Combined with cost and business pressures, the behaviors and needs of users are changing in various ways thus defining different categories of users

Lead to Changes

Fixed Function Desktop Users

Def

ine

BusinessBusinessPressurePressureBusinessBusinessPressurePressure

TechnologyTechnologyTrendsTrends

TechnologyTechnologyTrendsTrends

Cost PressureCost PressureCost PressureCost Pressure

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Wyse Enterprise Solutions (1 of 2)

• Fixed Function Solutions (Fixed Function Users)– Retail Banking – Teller and Financial Advisor Solutions for providing

retail banking services– Call Center – Solutions for moving the call center to a more managed

environment– Back Office – Solutions for reducing the cost of providing back office

functionality in a financial services institution– Central Office – Solutions for providing the office productivity

functionality required in the central office• Outsourcing Solutions (Outsourced Users)

– Software Development – Solutions for providing secure development environments to outsourced developers without the fear of losing IP as these developers work on multiple clients

– Research – Solutions for providing outsourced researchers with the tools for providing that research information back to the customers of the bank without allowing that research to be shared among multiple customers of the outsourcing firm

– Back Office – Solutions for reducing the cost of providing back office functionality in a financial services institution

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Wyse Enterprise Solutions (2 of 2)

• Trading Floor Solutions (Creative Function Users)– Trading Floor – The multi-display solution for providing a centrally

manageable, thin computing environment for the traders while maintaining the power which the traders require to do their job

• Mobility Solutions (Mobile Users)– Secure Remote Access – A solution for providing remote access for

users who must work at home (bird flu pandemic, business continuity, etc.) without compromising the data security of the institution

– Truly Mobile Thin Computing – A solution, which is the size of a blackberry and based on the next generation of thin client technology, which can attach either via Bluetooth or a portable docking station to displays, keyboards and mice accessing the network via GPRS/UMTS, G3 and WiFi.

• Consumer Solutions (Customers)– Secure Home Banking/Brokerage Access – A solution for providing

remote access for customers to applications allowing them to access their customer information via the applications which the tellers/brokers use themselves only with more limited capability

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Wyse Enterprise SolutionsFixed Function Solutions

• Challenge– The desktop infrastructure costs too much for the business to

sustain– The pressure on the users of this environment require that this

environment be 100% stable and available (outages cost sales)– The users of this environment are not very computer saavy and

just want the applications that they require to do their job to be available

– These users are often in remote or branch locations

• Wyse Solution– Create a SBC environment based on Wyse and Wyse partner

technologies to deliver the applications to low cost thin clients– WSM will play an important role in this environment

• Wyse Success Stories and Proof Points– Deutsche Bank– Walmart

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Inherent Costs to any PC Infrastructure

The current concept of a managed PC environment has costs which are growing out of control. The major elements which are driving these costs are, by their nature, inherent to the de-centralized PC environment. These costs include:– On-Site Support Costs, both hardware and software– HW failure costs– SW distribution costs– Move, Add and Chance (MAC) Costs– Supplemental HW/SW costs (i.e. De-centralized File Servers, De-

Centralized Mail Servers)– Network Costs– Environmental Costs (i.e. Electricity, Desk Space, Cooling)– Insurance Costs (i.e. Theft, Loss)– Security Costs (i.e. Virus Attacks, Data Theft, Data Loss)– Business Continuity Costs (i.e. PC Backup/Recovery, Site

Duplicaiton Costs)

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Additional Cost Reduction Possibilities of SBC

By developing a server-based computing (SBC) approach, most, if not all, of the previously shown costs can be eliminated or at the very least drastically reduced. Many other costs which are inherent to providing a desktop infrastructure to the end user can also be reduced or better controlled including:– Software licensing costs– Operating System support costs– Software support costs– Software time-to-market– User productivity loss due to down time

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Pros/Cons of Server Based ComputingAdvantages

+ Fewer client hardware updates+ Many-to-one support of users which does

not tie a user to a machine+ Centralized user support (no need for on-

site application or upgrade support)+ Reduced network traffic

• Fat Client 40% (80% peak)• Streaming Client 20% (60% peak)• Screen-Casting Client 0.5% (4%)

+ Easier to manage software licenses and usage

+ Easier to track and control what data is leaving the company to whom

+ Easier to ensure that all user data has a full backup/restore capability

+ Easier to control the influx of viruses (no unknown devices in the trusted environment)

+ Faster, easier and more controllable software deployment

+ A true disaster recovery environment is inherent to the architecture

+ A controlled BCM environment is inherent to the architecture

Disadvantages– User perception/acceptance

of not having a computer of their own

– For screen-casting, applications which are not terminal server friendly could cause problems (i.e. CAD)

– Dependency on the resiliency of the LAN/WAN environment

– Local device support is limited (Handheld synchronization OK, Scanners not)

– Limited number of vendors (i.e. VMWare, Microsoft, Citrix, Sun, Linux Terminal Server)

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Wyse Enterprise SolutionsFixed Function Solutions (Standard Citrix Solution)

ICA

ICA

Citrix Presentation Citrix Presentation ServerServer

Wyse S10 TCWyse S10 TCRunning WTOSRunning WTOS

Advantages• Many Users to Many Servers• Two proven technologies• Downtime is the time to either reconnect a session or start a new session

• No hardware other than the clients required in the branches

• Fastest booting client on the market• Secure• User cannot corrupt client OS• Risk of theft is minimal because the client requires the server

• No risk of client virus infection• No need for on-site hardware or software support

• No need for a client OS license• No need to keep environment controlled• Drastically reduced hardware failure rate

CentralEnvironment

RemoteEnvironment

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Wyse Enterprise SolutionsFixed Function Solutions (Enhanced Citrix Solution)

ICA

ICA

Citrix Presentation Citrix Presentation ServerServer

Advantages• Many Users to Many Servers• Secure• User cannot corrupt client OS• Risk of theft is minimal because the client requires the server

• Low risk of client virus infection• No need for on-site hardware or software support

• No need to keep environment controlled• Drastically reduced hardware failure rate• Current application MSIs can be used• Little Risk of Data Theft because of data centralization

• Applications and operating system are separately streamed allowing for easy application updates

• Faster time to market for applications• Application access is controlled via Active Directory

• Single OS image for everyone

RemoteEnvironment

Wyse Wyse Streaming Streaming ManagerManager

OS

& A

pp

sO

S &

Ap

ps

CentralEnvironment

Wyse V00 TCWyse V00 TCPXe BootedPXe Booted

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How WSM Works

OperatingSystem

MultimediaApps

(VoIP, Video)

Citrix ICA Client

Microsoft Remote Desktop Client

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Wyse Streaming Manager Architecture

OperatingSystem

MultimediaApps

(VoIP, Video)

Citrix ICA Client

Microsoft Remote Desktop Client

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Server Based Computing Environments

Screen Casting– All of the applications run on the

server– Only the display is sent over the

wire using a predefined protocol which both the server and the client understand

– Chief providers of this type of server based computing include:• Microsoft (Windows Terminal

Services/RDP)• Citrix (Presentation Server/ICA)• Sun (Secure Global Desktop

Software)

Environment Streaming– Stateless client– Operating environment (OS

and applications) is streamed to the client

– Can work with screen casting infrastructures

– Chief providers of this type of server based computing include:

• Wyse (Wyse Streaming Manager)

• Ardence (OS only)• Softricity (Applications

only)

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Comparison of Screen-Casting to Environment Streaming

Screen Casting (ICA/RDP)+ Reduced network band+ Common OS Environment+ Client Agnosticism+ Business Continuity Anywhere– Not All Applications Cast Well

• Video• CAD/CAM

– Device Support is Difficult– Server Licensing Models are

Expensive (MS TS + Citrix)– Applications must be Re-packaged

for TS– Software must still be distributed

to all application servers

Environment Streaming+ All applications can be supported+ Common OS Environment+ No Application Re-Packaging

Required+ Relative Client Agnosticism+ Business Continuity Where

Environment Can be Streamed+ Full Device Support+ No Server Licensing Model

Required (but VM model may have advantages)

+ No software distribution costs (streaming application is only made available to stream to selected clients)

– More network bandwidth required

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Advantages• Exact Duplicate of Existing Environment• Two proven technologies• Downtime is the time to either reconnect a session or start a new session

• No hardware other than the clients required in the branches

• Fastest booting client on the market• Secure• User cannot corrupt client OS• Risk of theft is minimal because the client requires the server

• No risk of client virus infection• No need for on-site hardware or software support

• No need for a client OS license• No need to keep environment controlled• Drastically reduced hardware failure rate

Wyse Enterprise SolutionsFixed Function Solutions (Quick Start to Server Based Computing)

RD

PR

DP

VMWare ESX ServerVMWare ESX Server

Wyse S10 TCWyse S10 TCRunning WTOSRunning WTOS

CentralEnvironment

RemoteEnvironment

PC Snapshot

Current PC

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Advantages• Exact Duplicate of Existing Environment• Downtime is the time to start a new session• Secure• User cannot corrupt client OS• Risk of theft is minimal because the client requires the server

• Low risk of client virus infection• No need to keep environment controlled• Drastically reduced hardware failure rate• Little Risk of Data Theft because of data centralization

• Applications and operating system are separately streamed allowing for easy application updates

• Faster time to market for applications• Application access is controlled via Active Directory

Wyse Enterprise SolutionsFixed Function Solutions (Quick Start to Thin Computing)

OS & Apps

OS & Apps

WSM Edge ServerWSM Edge Server

Wyse V00 TCWyse V00 TCPXe BootedPXe Booted

CentralEnvironment

RemoteEnvironment

PC Image

Current PCWyse Wyse Streaming Streaming ManagerManager

OS &

Apps

OS &

Apps

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Advantages• Many Users to Many Servers• Two proven technologies• Downtime is the time to either reconnect a session or start a new session

• No hardware other than the clients required in the branches

• Fastest booting client on the market• Secure• User cannot corrupt client OS• Both client and server are stateless• Risk of theft is minimal because the client requires the server

• No risk of client virus infection• No need for on-site hardware or software support

• No need for a client OS license• No need to keep environment controlled• Drastically reduced hardware failure rate• Current application MSIs can be used• Single OS image for everyone

Wyse Financial Services SolutionsFixed Function Solutions (Enhanced VMWare VDI Solution)

RD

PR

DP

VMWare ESX ServerVMWare ESX Server

Wyse S10 TCWyse S10 TCRunning WTOSRunning WTOS

CentralEnvironment

RemoteEnvironment

Wyse Wyse Streaming Streaming ManagerManager

OS &AppsOS &Apps

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Wyse Enterprise SolutionsOutsourcing Solutions

• Challenge– How to provide application access to outsourced partners

without attaching the outsourced partner to the intranet– How to ensure that the outsourced partners cannot take

intellectual property from the institution and use it for another client

– The pressure on the users of this environment require that this environment be 100% stable and available (outages cost sales)

• Wyse Solution– Create a SBC environment based on Wyse and Wyse partner

technologies to deliver the applications to low cost thin clients

– WSM will play an important role in this environment

• Wyse Success Stories and Proof Points– Deutsche Bank (but currently without Wyse clients)

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Wyse Enterprise SolutionsTrading Floor Solutions

• Challenge– How to reduce the space being consumed and the heat being

produced by the machines which the trader requires to make money

– How to provide a multi-head solution on a thin client architecture

– How to reduce the cost of the trader support without reducing the power that the trader requires

• Wyse Solution– A streamed environment where the trader still has his power,

but the configuration and support of that trader´s desktop is done centrally

– A true multi-head solution based on the next generation of Wyse technologies

• Wyse Success Stories and Proof Points– TBD

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Wyse Enterprise SolutionsMobility Solutions

• Challenge– How to provide an environment which could be thought of as a business

continuity workplace in the employee’s home or in a BCP location– How to ensure that data being accessed by remote users is not winding

up in Kazaa, Napster or other file sharing utilities– How to provide multi-head displays for thin clients in the home– How to provide access to key applications when either not connected to

the network or connected via low bandwidth protocols (GPRS, UMTS, G3)

• Wyse Solution– The first and second problem can be solved today using a standard SBC

environment– The third and fourth problem are being investigated but should be

solved with the next generation of thin clients

• Wyse Success Stories and Proof Points– Deutsche Bank

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Wyse Enterprise SolutionsConsumer Solutions

• Challenge– How to provide secure access to customer functionality – How to provide customer functionality without having a

separate development stream– How to provide more CRM and cross-selling/marketing

opportunities to individualize the customer experience

• Wyse Solution– Control the end user environment by using WSM and the

VMPlayer– Create a secure kiosk of the home PC (no footprint)

• Wyse Success Stories and Proof Points– TBD

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Thin Computing Generates Significant ROI

Cost BenefitsCost Benefits Business

BenefitsBusiness

BenefitsSecuritySecurity

ComplianceCompliance

ManageabilityManageability

ReliabilityReliability

Rapid DeploymentRapid Deployment

40%ReductionHW and SW

costs

40%ReductionHW and SW

costs

29%Reduction

IT operatio

nscosts

29%Reduction

IT operatio

nscosts

88%Reduction

workerdowntime

88%Reduction

workerdowntime

78%Increase

IT staff productivity

78%Increase

IT staff productivity

$0

$500

$1,000

$1,500

$2,000

$2,500

$3,000

$3,500

$4,000

$4,500

$5,000

PC Traditional ThinClient

Wyse ThinComputing

HW/SW

Operations

Administration

End User IT Costs

Downtime

Source: Gartner Inc (8/05), IDC (11/05), and Wyse Estimates

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Wyse Market Leadership by Geography

WW Enterprise TC Unit Shipments with 38%

Source: Company 10Ks, IDC 2003-2005,.

#1

#1

#1

#1

#1

#1

US Enterprise TC Unit Shipments with 47%

European Enterprise TC Unit Shipments with 28%

Asian Enterprise TC Unit Shipments with 39%

Australian Enterprise TC Unit Shipments with 81%

WW in TC Software and Deployment in CY06

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Wyse Technology

June 2006