violence in the workplace keeping the workplace safe
TRANSCRIPT
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Violence in the Workplace
Keeping the workplace safe
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Section I
Introduction
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Introduction
• Workplace violence:– Affects 1 out of 4 American workers yearly– Claims more lives each year than AIDS and
drunk driving combined– Costs industry over $4 billion a year
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Introduction
• Workplace violence– Homicide– Insubordination– Threats and verbal
intimidation– Harassment– Sexual assaults and rape
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Introduction
• Workplace violence:– Stalkings– Theft– Fights, beatings & stabbings– Vandalism and arson– Taking hostages
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Definitions
• Abusive behavior
• Assault
• Battery
• Injury
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Definitions
• Larceny
• Mental harm
• Robbery
• Situational crime prevention
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Definitions
• Target-hardening
• Threat
• Violent act
• Workplace
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Section II
Employers and Employees
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Management commitment
• Create a policy
• Take incidents seriously
• Outline plan for
maintaining security
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Management commitment
• Assign authority
• Provide resources
• Accountability
• Appropriate actions
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Management commitment
• Reporting procedures
• Encourage suggestions
• No punishment or discrimination for those who report or suffer violence
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Management commitment
• Provide medical and psychological counseling
• Work with other parties
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Employee involvement
• Sources of information
• Experience
• Problem solving
• Support
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Employee involvement
• Surveys and suggestions
• Security analysis
• Report incidents
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Employee involvement
• Security inspections • Evaluation of prevention measures• Training• Continuing education• Share on-the-job
experiences
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Employee involvement
• Employer and employee cooperation– One-on-one– Team approach– Limitations
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Section III
Worksite Analysis
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Worksite analysis
• Risk factors:– Contact with public – Exchange of money – Deliveries – Mobile workplace– Working in high risk
settings
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Worksite analysis
• Risks include: – Working alone – Working late night or early morning – High-crime areas– Guarding valuables– Working in community-based settings
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Worksite analysis
• Multiple risk factors• Third parties responsible for work-related
homicides• Robbery primary motive• Reducing robberies should reduce
homicides
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Worksite analysis
• Sexual assault– Greater than risk of homicide for women– Not robbery related– Tend to occur at night– Females working alone
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Worksite analysis
• Robbers– Not choose targets randomly– Want easy access or escape– Want low risk of detection– Want lone workers– Look for lack of police or guards– Commit robbery late at night
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Worksite analysis
• Steps include – Review records and past
experiences – Worksite inspection
and analysis – Periodic audits
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Worksite analysis
• Records and past experiences – Robberies? – Assaults? – Other crime?– Threats or harassment?
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Worksite analysis
• Records and past experiences: – Serious injuries? – Weapons?– Operations targeted?– Time of day?
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Worksite analysis
• Records and past experiences – Number of employees on duty? – Tasks performed? – Preventive measures?– Victim’s actions?– Police involvement?
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Worksite analysis
• Inspection and analysis – Walkthrough – Incident analysis – Identify trends – Identify risk factors – Evaluate existing security
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Worksite analysis
• Periodic safety audit: – Review hazards – Evaluate effectiveness – Address changes
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Section IV
Hazard Prevention
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Hazard prevention
• Controls: – Engineering – Administrative – Work practice
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Hazard prevention
• Combination of controls for robbery-related violence– Increase risk to
perpetrator– Security cameras– Time-release safes– No easy escape routes– Business closed late
at night
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Hazard prevention
• Engineering controls– Improve visibility– Adequate lighting– Fences– Drop safes
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Hazard prevention
• Engineering controls – Video surveillance – Height markers – Door detectors – Controlled access
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Hazard prevention
• Engineering controls – Alarm systems – Metal detectors – Barriers
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Hazard prevention
• Engineering controls – "Safe rooms" – Secure bathrooms – Vehicle maintenance
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Hazard prevention
• Administrative and work practice controls – Daily procedures – Minimal cash – Emergency procedures – Police liaison
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Hazard prevention
• Administrative and work practice controls – Communication – Barriers – Staffing – "Buddy system" – Lock doors
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Hazard prevention
• Administrative and work practice controls – Walk & work outside safely– Closing & opening procedures– Limit non-employee access– Request police assistance
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Hazard prevention
• Post-incident: – Medical care – Report to police – Notification authorities – Inform management
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Hazard prevention
• Post-incident: – Secure premises – Incident report – Treatment & counseling
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Section V
Training
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Training
• Job hazards
• Policy
• Risks
• Behaviors recognition
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Training
• Diversity
• Work procedures
• Security measures
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Training
• Incident response
• Emergency action
• Reporting and recordkeeping
• Follow-up care
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Section VI
Evaluation
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Evaluation
• Evaluation process – Review safety audits – Review post-incident reports – Examine meeting reports
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Evaluation
• Evaluation process – Analyze trends – Employee consultations – New strategies
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Evaluation
• Records – Injury and illness – Incident reports – Hazard analyses
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Evaluation
• Records– Recommendations– Actions taken – Meeting notes – Training records
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Section VII
Summary
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Summary of main points
• Defined workplace violence terms• Employer and employee roles• Worksite analysis• Engineering and workplace controls• Training• Evaluation
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Questions?
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