Virtual agents - Chatbots - Intelligent agents

Download Virtual agents - Chatbots - Intelligent agents

Post on 13-Apr-2017

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  • On the web, kiosks, STBs or mobile.ACCESSIBLE

  • Teach it only once, it never forgets.TRAINABLE

    orManually Automatically

  • Intention management scenarios.KNOWLEDGEABLE

  • Never makes a mistake.ACCURATE

    Low confidenceZero confidence

  • Acts based on user credentials. SEGMENTABLE

    Hi how can I

    help you?

    Welcome Mr Smith,

    as a premium customer,

    Ill be your private digital

    assistant today

  • No limit for the #of concurrent interactions.

    SCALABLE

    1/2 million answers/month

  • Detailed analytics & reports.MEASURABLE

  • Covers 80% of all content from day 1.COMPREHENSIVE

    Information from

    Support e-mails

    Call center transcripts

    Support tickets

  • Case studies.EFFICIENT

    Major mobile operator with 15+ million subscribers:4% increase in FCR3% reduction in average call duration3% reduction in average cost per call10% reduction in back office transfers

    Johnson&Johnson:12% uplift in o.b. tampon salesJames Burke Marketing Award nomination

    Major bank, Subsidiary of BNP Paribas:Winner of Best call center technology award

  • THE KNOW-HOW Proprietary patent-pendingtechnology

    trusted by these brands and noticedby Google.

  • Thank you!

    Ekim Nazim KayaPresident Botego Inc

    Never send a human to do a machine's job

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