Virtual agents - Chatbots - Intelligent agents

Download Virtual agents - Chatbots - Intelligent agents

Post on 13-Apr-2017




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<ul><li><p>On the web, kiosks, STBs or mobile.ACCESSIBLE</p></li><li><p>Teach it only once, it never forgets.TRAINABLE</p><p>orManually Automatically</p></li><li><p>Intention management scenarios.KNOWLEDGEABLE</p></li><li><p>Never makes a mistake.ACCURATE</p><p>Low confidenceZero confidence</p></li><li><p>Acts based on user credentials. SEGMENTABLE</p><p>Hi how can I </p><p>help you?</p><p>Welcome Mr Smith, </p><p>as a premium customer, </p><p>Ill be your private digital </p><p>assistant today</p></li><li><p>No limit for the #of concurrent interactions.</p><p>SCALABLE</p><p>1/2 million answers/month</p></li><li><p>Detailed analytics &amp; reports.MEASURABLE</p></li><li><p>Covers 80% of all content from day 1.COMPREHENSIVE</p><p>Information from</p><p>Support e-mails</p><p>Call center transcripts</p><p>Support tickets</p></li><li><p>Case studies.EFFICIENT</p><p>Major mobile operator with 15+ million subscribers:4% increase in FCR3% reduction in average call duration3% reduction in average cost per call10% reduction in back office transfers</p><p>Johnson&amp;Johnson:12% uplift in o.b. tampon salesJames Burke Marketing Award nomination</p><p>Major bank, Subsidiary of BNP Paribas:Winner of Best call center technology award</p></li><li><p>THE KNOW-HOW Proprietary patent-pendingtechnology</p><p>trusted by these brands and noticedby Google.</p></li><li><p>Thank you!</p><p>Ekim Nazim KayaPresident Botego Inc</p><p>Never send a human to do a machine's job</p></li></ul>