virtual assistants 101
TRANSCRIPT
Solid Cactus Virtual Office Services
Welcome to Solid Cactus!
Providing behind the scenes service, sales, and support!
Gregory Kosicki, Senior DirectorSolid Cactus Call Center
Katrina Domkowski, Manager Solid Cactus Call Center
Joyce Field, Supervisor Virtual Office Assistants
What is a Virtual Office Assistant?
A Solid Cactus Virtual Office Assistant is someone who can help you with all of the administrative, Customer service and sales tasks associated
with running your business.
• Customer Follow-up?– Voicemail– Email
• Order management?– Posted tracking– Processed RMA requests
• Vendor management?– Charge backs– Submit orders to vendor
Out of sight, out of mind?
Follow-ups = Additional Revenue?
Customer Follow-ups
• Prevents multiple call backs from customers requesting status
• Allows for opportunity to save the sale
• Instills confidence and encourages repeat
business
Fraud and You
• Website gets a bad reputation
• Lost revenue or product
• Potentially damaging to payment processer relationship
• Emotion
Fraud Prevention
• Mismatched billing/shipping/ordering addresses
• High dollar orders shipping out of the country
• Freight forwarding ship-to addresses
Fraud Prevention Case Study
• Place orders with vendors • File damaged freight claims
• Payment Processor Charge Backs• Drop Shippers
• Stock Availability Issues• Documentation
Vendor Management
Customer Management
• Returning phone call messages
• Responding to e-mail inquiries
• Answering offline chat messages
• Returning voicemail messages
How Can Solid Cactus Call Center’s Virtual Office can help you?
Virtual Office can handle administrative order-related tasks with care, allowing you
to focus on growing the business
www.Kitsel.com
Special offer for webinar attendees
To design your ownVirtual Office solution!
Call Donna Werts, at 1-888-361-9814 x 7172,or email her at [email protected]
Donna Werts, Senior Sales ConsultantSolid Cactus Call Center