virtual call center 3 introduction
TRANSCRIPT
Everything about Virtual Call Center
3!
What isVirtual Call Center 3.0?
• A professional hosted call center software for call centers of any size.
• The solution includes almost everything needed to operate a call center:
VoIP + Server + Database + Call Center Features
What is Virtual Call Center 3.0 for?
• Telemarketing, telesales
• Market Research
• Customer Service or Support Lines
• Debt Collection over the phone
• Other campaigns over the phone
Outbound calls with Virtual Call Center 3
Outbound Features
Voice recording Manual dialer Power dialer Predictive dialer Database management Scripts, Questionnaires Listen in on calls Campaign reports Callback management
Inbound Calls with Virtual Call Center 3
Inbound Features IVR voice menu Timing options Automatic Call Distribution Skills-Based Routing Client Identification Voice recording Call statistics Customer management
Top 3 Advantages
0 € InvestmentNo special investment needed into call center hardware or software.
Flexibility!The quantity of the agent seats can be increased in 2-3 days.
Home working, off-shoring!Virtual Call Center 3 is location independent, your agents can work from home or overseas.
Visit our website for:
Free consulting and demonstration Free trial account Free customized price quotaiton
www.virtual-call-center.eu
Visit our website for:
Free consulting and demonstration Free trial account Free customized price quotaiton
www.virtual-call-center.eu