virtual communication · 2020. 5. 14. · march 2020. virtual communication. best practices =...
TRANSCRIPT
March 2020
Virtual CommunicationBest Practices = Better ResultsWebinar
Presented by Corey AtkinsonVP of Strategic Learning & Development
May 14, 2020
CSPN www.mycspn.com
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2
ABOUT CSPN
We Design Memorable Learning Experiences and Empower People to Deliver with Excellence
CSPN is a leading provider of learning and development solutions, consulting services and networking opportunities designed to empower organizations and employees to harness the competitive advantage of delivering exceptional experiences - for customers and employees.
Our webinars focus on leveraging learning insights and development strategies in key areas of organizational behaviour: • Leadership Development• Management Strategies• Communication & Productive Teams Personal
Excellence
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Session Leader
• Speaker: Corey Atkinson, VP of Strategic Learning & Development
• Extensive experience in leadership and management development, customer experience and employee engagement.
• Focuses on supporting others to become great at what they do!
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Your communications is accountable when…
People can re-create your message.
People are emotionally and intellectually
engaged.
You have contributed to building a higher
level of trust.
You get the results you were after.
Communicating in Exceptional Times
CSPN www.mycspn.com
Communicating in Exceptional Times
Good communication lets people know what they
should do, how they can protect themselves and others and helps them balance their fears with
concrete information they can use.
In a situation full of unknowns, as with our
current pandemic , sometimes
communication is all we have.
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Noise is a filter; interference in the system that blocks
understanding.
What is NOISE?
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Communication Filters
Language Semantics PersonalInterests
Emotions Environment Wordiness Speed Of Thought
Technology Personal Space
Attention Span
Lack of Physical Cues
Isolation Lack of Movement
Bias
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Relate to the experience withoutjudgement or resistance.
STEP 4
STEP 3
Pay attention to the experience.STEP 1
STEP 2
Relate to the experiencer without judgement and to alleviate suffering.
Understand the nature of both the experience and the experiencer.
SLOW DOWN
REMEMBEREMPATHY
REMEMBERCOMPASSION
HARNESS YOUR WISDOM
Mindfulness Steps
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1. Virtual First - Include dial-in details on all meeting invites
2. Let us see that smile - Turn on your camera
3. Efficiency Experts - Time your meetings and keep them short
4. Inclusive always - Give everyone an equal opportunity to share their voice.
Virtual Communication – DO’s
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Do not over-rely on email/IM - use the phone
Do not forget focus time - Block your clock for “working time”
Do not forget to connect for informal social interactions
Virtual Communication – DON’Ts
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Observe yourself -honestly.
Monitor your impact -on others.
See Yourself As Others See You
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Ask - for feedback.
Reflect.
See Yourself As Others See You
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Books To Check Out
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Your communications is accountable when…
People can re-create your message.
People are emotionally and intellectually
engaged.
You have contributed to building a higher
level of trust.
You get the results you were after.
Communicating in Exceptional Times
CSPN www.mycspn.com
Designed & Developed by Corey Atkinson
VP of Strategic Learning & Development
CSPN - Organizational Development
905-477-5544 [email protected]
25 Royal Crest Court, Suite 201, Markham, Ontario L3R 9X4 | Tel: 905-477-5544 | Fax: 905-940-1278 | [email protected]