virtual desktop success in healthcare
DESCRIPTION
Achieving Virtual Desktop Success in Healthcare: Experts in healthcare IT discuss the ways you can accelerate virtualized desktop adoption, speed clinician access to Electronic Health Records (EHR), and enhance desktop performance and user experience. Delivering compliant and high performing clinician workspaces depends on creating a consistent desktop experience and remediating bottlenecks that impact performance and user productivity. This webinar will show you how to deliver "lean" clinician workspaces and assure high levels of user satisfaction: . Best practices to leverage and pitfalls to avoid when deploying VDI in a hospital . Architect a virtual workspace that meets your organization's requirements . Gain total performance visibility of all IT domains to improve user experience . Preemptively detect and resolve issues before users are effected . Optimize current infrastructure usageTRANSCRIPT
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PresentersBrian Diamond (LANStatus)Sean Donahue (RES Software)Krish Chandra (eG Innovations)
Virtual Desktop Success in Hospitals: Achieve High Performing, Consistent and Compliant Clinician Desktops
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LANStatus Overview
• Founding member of Trusted Healthcare Information Solutions Alliance (THISA, recently renamed Avitas Partners
• Citrix Managed Gold Partner, VMWare Enterprise Partner, Microsoft NSI Virtualization and Systems Management partner
• Virtual Bench for Citrix Consulting Services • Client Engagements in Healthcare, Financial Services,
Insurance, Manufacturing, Media, Legal , Government and Education
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Healthcare Experience
• Hospitals and Healthcare as an industry is unique• HIPAA Compliance and meaningful use• Bring your own devices (BYOD) impact on
environment• Improving the quality of patient care
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Vendor Overview
• RES Software will show the day in the life of the end user and how their software is an enabler that allows clinicians to either see more patients, or spend more time with existing patients by simplifying their working experience
• eG Innovations will show how proactive management assists systems administrators in achieving a highly available, highly scalable infrastructure
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Improving the Quality of Patient Care
• Eliminate downtime• Reduce performance slow downs• Provide Location based printing • Create an easier user experience• Faster delivery of applications and desktops
In the end, it is about the patient, not the computing infrastructure.
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How To Achieve ConsistentClinician Desktops
Sean DonahueSenior Director, Alliance MarketingRES [email protected]
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8
The RES Software Mission
To make IT organizations 10X more productive at delivering IT services and managing user workspaces.
We do this by developing technology that:
• Creates value and makes a difference for IT organizations
• Unlocks the full potential of IT people• Drives superior IT operational efficiency
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Ever Feel You Need to be Cloned?
• Healthcare:6.4
• Finance: 4.3
• Insurance: 3.4
• Technology:3.2
About How Many Devices Do You Use a Day?
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IT Trends & Challenges
Cloud-based
Technologies
Hybrid End-User
Computing
Consumerization
of IT
Macro Trends
Workstyles
Devices
App Delivery
Workers will average5 network-connected devices
per day by 2020(2) Citrix, Reported in Silicon Republic
35% of applications are browser-based, and either
thin or hosted(3) Gartner, Inc.
12M people use at least 3 connected devices and 7
applications, from 3 locations each month
(1) Source: Forrester Research
IT Impact Trends
Productivity Losses
Compliance Breaches
Rising IT Labor Costs
$7.2 million average cost per data breach
(4) Ponemon Institute
$1,586 to $3,757lost productivity per year per
corporate desktop(3) Gartner, Inc.
$686 to $872 annual cost of managing
corporate desktop(3) Gartner, Inc.
IT Challenges
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The Growing Impact on IT
Is managing IT getting
too complex and costly?
Traditional Apps & PC Lifecycle Management Systems
Task Workers & Desktop PCs
Virtualized & Streamed Apps
Knowledge Workers & Laptops
Virtual & Remote Desktops
Mobile Workers & Tablet PCs
Cloud-Based Apps & Mobile Device Management
Remote/Home Office Workers & smart phones
App Delivery & Management
User Workstyles & Devices
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“Client virtualization does not replace physical PCs, but instead adds significant infrastructure and costs, creating a hybrid environment of both physical virtual desktops… traditional datacenter or PC-centric approaches break down.”- David K Johnson,
Forrester Research, Inc. 2012
The Growing Impact on IT
App Delivery & Management
User Workstyles & Devices
Traditional Apps & PC Lifecycle Management Systems
Task Workers & Desktop PCs
Virtualized & Streamed Apps
Knowledge Workers & Laptops
Virtual & Remote Desktops
Mobile Workers & Tablet PCs
Cloud-Based Apps & Mobile Device Management
Remote/Home Office Workers & smart phones
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Corporate IT Meets Consumer IT
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But Wait! There’s More
• It’s not just about the data• How are your users going to work on that
data?
• 20% of my time is spent on “My Apps”• 80% of my time is spent on Corporate Apps
(We hope.)
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Cerner
My Productivity AppsMy Mobile Apps
MDM MAM MIM EMM MOMMY!!
Angry Birds is NOT a Productivity App
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Let’s Look at a Day in the Life of Ann…
Data Center
Cerner
This is Ann, our life-saving registered nurse
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08:00 – 09:00 Ann starts her morning routine at the nurses’ station.
• She launches EHR from her local desktop
• She closes out notes from the previous shift
• She launches email• She accesses her
online schedule for the week
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09:00 – 11:00
• Ann dashes to the ER and accesses her Workstation-on-Wheels• She’s able to login fast. Very fast.• She’s immediately productive with a consistent user experience• She launches a virtual desktop containing the EHR application• She enjoys Dynamic Print and Device Redirection
Suddenly,Roy and Johnny
burst into Rampart with a
criticalER patient!
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And by 9:04 Ann is Ready to Save a Life
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11:00 – 12:15The critical emergency is now happily resolved…• Ann follows her patient to the recovery ward• Ann uses her tablet to launch a VDI session• Consistency and control are her keys to
happiness• Along with Roy & Johnny, who are now back
at Station 51
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12:15 – 13:00• But wait! Ann gets hungry. She decides to
change out of her scrubs and grab a snack. As she leaves the patient ward, her workspace dynamically adjusts to her location.• When she changes Wi-Fi access spots,
the EHR app is dynamically restricted• Access to sensitive patient data is now
securely revoked• But her Facebook account is now
allowed
Thanks IT!
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How Do You Solve this Epidemic?
• Healthcare:6.4
• Finance: 4.3
• Insurance: 3.4
• Technology:3.2
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Context Awareness
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Location and Device Awareness
Examples:• Network location• OS type• Access Type• Application version• USB storage• Hardware spec• Wi-Fi hot spot
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Enterprise Class Management
• Single management console
• Lightweight architecture
• Just a few clicks away
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What Do We Conclude?
Combine a solid EMM plan with Workspace
Virtualization and give your users the bling without the sting.
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How To Achieve High Performing, Clinician Desktops
Krish ChandraDirector, Solution EngineeringeG [email protected]
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About eG Innovations eG Innovations dramatically simplifies and accelerates
performance management across mission-critical virtual, cloud and physical IT environments
Only eG Innovations award-winning root-cause diagnosis technology can automatically pinpoint performance issues by auto-correlating the user’s service experience with the underlying infrastructure and application components
Deliver exceptional performance, user productivity, and ROI
WorldwideLocations
New York, New Jersey, Boston, Chicago, Los Angeles, Dallas, Austin, Singapore, London, The Hague, Chennai
Customers Over 1,000 customers worldwide
Awards& Recognition
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VDI Performance Assurance
Virtualization
Desktop
Brokers and
Support Systems
Performance management for VDI is
extremely unique as you need a solution that combines multiple
different performance management
methodologies
VDI
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Monitor
VDI Service, not Silos
Deep
Visibility into
Sessions
VDI Performance Assurance
Right-Size for Great
ROI
Monitor Users,
Not Just VMs
Preemptive Detection & Alerting
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Monitor
VDI Service, not Silos
Deep
Visibility into
Sessions
Right-Size for Great
ROI
Monitor Users,
Not Just VMs
Preemptive Detection & Alerting
VDI Performance Assurance
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VDI is slow
VDI is not working
VDI freezes often
Users care about the “service”
The CPU usage ofthe VMware servers
is ok.
The DNS servers areresponding well to
queries.
IT operations teams focus on infrastructure silos
This disconnect is a threat to the success of transformational IT initiatives & the promise of agility, scalability, and cost savings!
The User / IT Management Disconnect
Monitor
VDI Service, not Silos
Monitor the VDI Service, Not Silos
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Know when user access is
slowing
Monitor
VDI Service, not Silos
Monitor the VDI Service, Not Silos
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Get 360o Visibility
Know which tiers are working and which are not.
Monitor
VDI Service, not Silos
Virtual Server Monitoring Solutions cannot give you 360o visibility.They focus on the virtualization platform only.
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Monitor Every Layer, Every Tier
The VMs looks fine. vCenter does not show any alert.
There is an alert indicating an issue within the virtual
desktop.
The hypervisor looks fine.
Monitor
VDI Service, not Silos
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Monitor Every Layer, Every Tier
Oops – there is 26% retransmission from the virtual desktop
Monitor
VDI Service, not Silos
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Automatic Root-Cause Diagnosis
Root-cause
The effect of the problem
Deep visibility into every layer, every tier, & service-based correlation enable rapid/accurate diagnosis of performance issues.
Monitor
VDI Service, not Silos
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Monitor
VDI Service, not Silos
Deep
Visibility into
Sessions
VDI Performance Assurance
Right-Size for Great
ROI
Monitor Users,
Not Just VMs
Preemptive Detection & Alerting
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Know usage patterns and trends for effective capacity planning and load distribution.
Plan Based on Usage Report
Top users, Top applications
Right-Size for Great
ROI
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Get More Out of Your Investment
Track user sessions on each server
Right-Size for Great
ROI
A few of the servers are handling most of
the sessions
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Right-Size for Great
ROI
Know How to Invest WidelyFind your VDI bottlenecks
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Monitor
VDI Service, not Silos
Deep
Visibility into
Sessions
VDI Performance Assurance
Right-Size for Great
ROI
Monitor Users,
Not Just VMs
Preemptive Detection & Alerting
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Preemptive Detection & Alerting
Broad Coverage Deep Insights
- LUN queue length
- VM CPU Ready
- TCP Retransmissions
- Memory leaks
- Profile sizes
VirtualPhysical
Cloud
Storage Application
NetworkDatabase
Virtualization
It is important to have the right metrics
Look for domain expertise in VDI, collect the right metrics.Otherwise, it will be a case of “Garbage in, Garbage out”!
Preemptive Detection & Alerting
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Preemptive detection & alerting lets administrators see and fix problems before users notice
Auto-Baseline Key Metrics• Auto-compute time-of-day baselines• Alert administrators when metrics violate baselines
Preemptive Detection & Alerting
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Preemptive Detection & Alerting
The domain server goes down, pulling down the VDI service. Why? Event history provides a clue …
A Preemptive Alerting ExampleReal-World Scenario
The domain server has failed and rebooted.
5 hours earlier, a pro-active alert about
memory leak!
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Monitor
VDI Service, not Silos
Deep
Visibility into
Sessions
VDI Performance Assurance
Right-Size for Great
ROI
Monitor Users,
Not Just VMs
Preemptive Detection & Alerting
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Monitor Users, Not Just VMs
• Workload of the VM is user-dependent• When a user complains, need to know which
physical server and VM they are on • Need to know who the top users are for
capacity planning• User information required for billing, capacity
planning
Poor user experience impacts VDI success. So focus on monitoring users, not just VMs!
Monitor
Users, not just VMs
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Monitor Users, Not Just VMs
Know which ESX/Xen server he/she is logged on to
Monitor
Users, not just VMs
When a user calls, search for the user
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Monitor Users, Not Just VMs
See all the other users logged on to the same
ESX/Xen host.
See performance issues at the user level so you can fix and right-size your VDI environment for user satisfaction.
Monitor
Users, not just VMs
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Monitor
VDI Service, not Silos
Deep
Visibility into
Sessions
VDI Performance Assurance
Right-Size for Great
ROI
Monitor Users,
Not Just VMs
Preemptive Detection & Alerting
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Deep Visibility Into Sessions
CPU usage inside a
virtual desktop is high
Deep
Visibility into
Sessions
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Deep Visibility Into Sessions
The top CPU process is Windows Media Player. The user is watching a
movie
Deep
Visibility into
Sessions
Accelerate problem resolution by understanding why a VM is consuming resources.
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Monitor
VDI Service, not
Silos
Deep
Visibility into
Sessions
VDI Performance Assurance
Right-Size for Great
ROI
Monitor Users,
Not Just VMs
Preemptive Detection & Alerting
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“Dramatically simplify and accelerate VDI performance
management. Deliver peak performance, user satisfaction and ROI.”
VDI Performance Assurance Benefits
VDI Performance
Assurance
IT Productivity
Higher service uptime
Simplicity
User Satisfaction
Cost control & ROI
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Q&A
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Next StepsMore Details www.lanstatus.com | www.ressoftware.com | www.eginnovations.com
Contact [email protected]
RES [email protected]:@Seando40
eG Innovations (US)[email protected]