virtual promoter concept
TRANSCRIPT
Vpromoter Concept
2.The User looks at the products
He apreciates the design as-pects of the products
Vpromoter Concept
3.The User looks at the technical specifications
As technology is always going further he is not sure about the technical details
Vpromoter Concept
4.The User needs assistance
He wants to talk to someone who knows the products to confirm his choice
Vpromoter Concept
5.The User Expe-rience meets a risky point
Having many people in the shop is good for business but can compromise the users ex-perience
Vpromoter Concept
6.The Sentiment Diagram
During waiting time the Engagement Curve tents to decrease while the Disappointment rap-idly increases
Vpromoter Concept
REW.Let’s go back a couple of stepIs there a way to keep the User engaged and provide him with the informations he needs?
Vpromoter Concept
3.The User explores the products
He wants to talk to someone who knows the products to confirm his choice
Vpromoter Concept
4.We meet the User needs on time
We provide the User with an easy and intuitive way to ac-cess more informations
Vpromoter Concept
5.The User interacts with the VpromoterShe is prepared and enthusiast about the product and she can guide the User in his choice
Vpromoter Concept
7.The User leaves the shop
He is happy with his experi-ence and he is going to tell other people about it