vision and mission - ren ci hospital...vision and mission chairman’s message ceo’s message board...

OUR VISION 愿景Holistic care with loving kindness and compassion

仁心慈爱的全面护理

OUR MISSION 使命Partnering the community to provide inclusive healthcare for quality and meaningful living

与社区携手提供综合医疗服务,共同创造优质且有意义的生活

VISION AND MISSION

CHAIRMAN’S MESSAGE

CEO’S MESSAGE

BOARD OF DIRECTORS

PATRONS & HONORARY ADVISORS

KEY MANAGEMENT TEAM

ORGANISATIONAL CHART

FUNDRAISING EVENTS

AT A GLANCE

KEY HIGHLIGHT

YEAR-IN-REVIEW

OTHER HIGHLIGHTS

FRIENDS OF REN CI

CELEBRATING OUR PEOPLE

JOURNEY AHEAD - ANG MO KIO NURSING HOME

CORPORATE GOVERNANCE STATEMENT

STATEMENT BY THE BOARD OF DIRECTORSAND FINANCIAL STATEMENTS

3

4

8

12

14

15

16

17

18

20

28

40

46

50

54

58

66

CONTENTS 目录





VISION AND MISSION


CEO’S MESSAGE

BOARD OF DIRECTORS


KEY MANAGEMENT TEAM


FUNDRAISING EVENTS

AT A GLANCE

KEY HIGHLIGHT

YEAR-IN-REVIEW

OTHER HIGHLIGHTS

FRIENDS OF REN CI





3

4

8

12

14

15

16

17

18

20

28

40

46

50

54

58

66

CONTENTS 目录





VISION AND MISSION


CEO’S MESSAGE

BOARD OF DIRECTORS


KEY MANAGEMENT TEAM


FUNDRAISING EVENTS

AT A GLANCE

KEY HIGHLIGHT

YEAR-IN-REVIEW

OTHER HIGHLIGHTS

FRIENDS OF REN CI





3

4

8

12

14

15

16

17

18

20

28

40

46

50

54

58

66

CONTENTS 目录

3

CHAIRMAN’S MESSAGELast July, as the Board started a new

term, Ren Ci welcomed three new board

members. The wealth of experience they

bring to us has further diversified the skill

sets of the Board.

In the same month, a two-day board retreat

provided an excellent opportunity for the

board to reflect on various strategies and

initiatives over the past two years and

redefine the focus of Ren Ci as well as

its areas of growth to remain as a major

healthcare provider in the Intermediate and

Long-term Care (ILTC) sector. We continue

to be committed to recognising the need

for palliative services, helping our patients

to have better quality and meaningful

lives and encouraging their families to be

more supportive and engaged during their

treatment.

As part of our commitment towards quality

and meaningful living, Ren Ci continues

to partner the community and supporters

like Singapore Hokkien Huay Kuan who

kicked off a one-year flagship community

service programme at Ren Ci Community

Hospital since last May, bringing loads of

activities every month to our patients. Other

supporters like Keppel Corporation Limited

and NTUC Fairprice also engaged our

nursing home residents during their visits.

Our regular volunteers continue to play an

important role, serving the elderly we care

for. To enhance their level of competency in

handling seniors, a series of training on first

aid skills and CPR was conducted.

Last year, our supporters dedicate both time

and money to Ren Ci. One of the highlights

was the star-studded charity concert with

the support from Goh Lee Hiang Memorial

Fund and four superstars, Chyi Yu, Chyi

Chin, Jonathan Lee, and Stephanie Sun.

They performed pro bono for the concert

and raised about S$1.9 million in total. I

am grateful for the generous donations and

partnerships from organisations like UPS

Foundation, Foo Hai Ch’an Monastery and

Chongfu Alumni.

Some of these donations allow us to carry

on the Ren Ci Assistance Scheme. The

assistance amounted to about $179,000,

directly helping 76 Ren Ci beneficiaries in

last financial year.

The key highlight of the FY was the official

opening of Ren Ci @ Bukit Batok St. 52 on

22nd January 2016, graced by Minister for

Health, Mr Gan Kim Yong, and Ms Low Yen

Ling, Parliamentary Secretary & Adviser to

Bukit Gombak GROs, together with over

100 invited guests and partners.

After a year in operation, Ren Ci’s new

nursing home in Bukit Gombak has firmly

established itself as an important partner

in bringing aged care services closer to the

community.

主席献词

Chua Thian Poh 蔡天宝

Chairman 主席

4

CHAIRMAN’S MESSAGELast July, as the Board started a new

term, Ren Ci welcomed three new board

members. The wealth of experience they

bring to us has further diversified the skill

sets of the Board.

In the same month, a two-day board retreat

provided an excellent opportunity for the

board to reflect on various strategies and

initiatives over the past two years and

redefine the focus of Ren Ci as well as

its areas of growth to remain as a major

healthcare provider in the Intermediate and

Long-term Care (ILTC) sector. We continue

to be committed to recognising the need

for palliative services, helping our patients

to have better quality and meaningful

lives and encouraging their families to be

more supportive and engaged during their

treatment.

As part of our commitment towards quality

and meaningful living, Ren Ci continues

to partner the community and supporters

like Singapore Hokkien Huay Kuan who

kicked off a one-year flagship community

service programme at Ren Ci Community

Hospital since last May, bringing loads of

activities every month to our patients. Other

supporters like Keppel Corporation Limited

and NTUC Fairprice also engaged our

nursing home residents during their visits.

Our regular volunteers continue to play an

important role, serving the elderly we care

for. To enhance their level of competency in

handling seniors, a series of training on first

aid skills and CPR was conducted.

Last year, our supporters dedicate both time

and money to Ren Ci. One of the highlights

was the star-studded charity concert with

the support from Goh Lee Hiang Memorial

Fund and four superstars, Chyi Yu, Chyi

Chin, Jonathan Lee, and Stephanie Sun.

They performed pro bono for the concert

and raised about S$1.9 million in total. I

am grateful for the generous donations and

partnerships from organisations like UPS

Foundation, Foo Hai Ch’an Monastery and

Chongfu Alumni.

Some of these donations allow us to carry

on the Ren Ci Assistance Scheme. The

assistance amounted to about $179,000,

directly helping 76 Ren Ci beneficiaries in

last financial year.

The key highlight of the FY was the official

opening of Ren Ci @ Bukit Batok St. 52 on

22nd January 2016, graced by Minister for

Health, Mr Gan Kim Yong, and Ms Low Yen

Ling, Parliamentary Secretary & Adviser to

Bukit Gombak GROs, together with over

100 invited guests and partners.

After a year in operation, Ren Ci’s new

nursing home in Bukit Gombak has firmly

established itself as an important partner

in bringing aged care services closer to the

community.

主席献词

Chua Thian Poh 蔡天宝

Chairman 主席

5

Our first dementia ward and dementia day

care service has been established in the new

nursing home with the generous support

of Kwan Im Thong Hood Cho Temple. Our

aim is to boost patients’ self-worth and

retain their existing cognitive functions via

pertinent activities provided in the day care

ward. This will not only improve their quality

of life, but also enable the caregivers to

cope better when taking care of dementia

patients at home.

Through the NParks Skyrise Greenery

Incentive Scheme (SGIS), we have built

a lush and pervasive sensory garden to

facilitate therapeutic programmes for our

residents with dementia, as well as a rooftop

garden that our nursing home residents can

bask in the sun.

With the new nursing home in the heartland

of Bukit Gombak, I am also heartened to see

more and more corporations, community

groups, schools and individuals coming

forward to volunteer their time with our

elderly.

However, the next few years will be even

more challenging as Ren Ci embarks on

various initiatives to expand our suite of

services and begin operating another

nursing home in the heartland of Ang Mo

Kio.

To meet the healthcare needs in Singapore,

particularly the aged community, Ren Ci

needs to forge ahead with our partners

and supporters to deliver quality nursing,

medical and rehabilitative care in the ILTC

sector.

Thank you and we are looking forward to

your continued support in the future!

而仁慈也主办了一系列急救技能和心脏复苏术的培训课程，让义工们能更加专业、有效地帮助病友。

在过去一年里，来自各界的个人和机构贡献出宝贵时间与金钱来支持我们，协助仁慈圆满举行多项筹款活动。其中一个亮点是由吴丽香纪念基金赞助，聚集四位跨越不同时代的超级巨星，同台演出《怀念~因为有爱》慈善演唱会。这场演出由齐豫带领齐秦、李宗盛及孙燕姿携手合作，成功为仁慈医院筹得约200万元善款。

在这里，我很感激来自合作伙伴的慷慨捐助，如UPS基金会，崇福校友会以及福海禅寺。这些捐助款项让我们可以继续通过仁慈援助计划，帮助有经济困难的病友。在本财政年度，这个计划将支出约17万9千元，给76名仁慈受益者。

本财政年度的另外一个亮点是仁慈位于武吉巴督52街疗养院于2016年1月22日正式开幕。我们很荣幸地邀请到卫生部长颜金勇先生、教育部贸工部政务次长刘燕玲女士、连同100多名来宾出席开幕仪式。

开业一年的仁慈武吉巴督52街疗养院，成功地将各项护老服务，如乐龄日间看护以及复健，带进邻里方便居民。在这家新建的疗养中心里，仁慈获得观音堂佛祖庙的资金支持，开始提供失智症护理和日间看护服务。我们希望通过有针对性的活动让失智年长者感到被重视，并最大限度地保留他们的认知能力。这不仅能帮助他们提高生活素质，也能让失智病友的看护者学习如何更好地照顾他们。

通过国家公园局推出的空中绿意津贴计划，我们在武吉巴督52街疗养院的屋顶建造出一个感官花园，以便让失智病友更好地进行治疗。

随着新武吉巴督52街疗养院融入社区，我很高兴地看到越来越多的企业、社区机构和学校，都参与到回馈社会的活动中，来到仁慈为病友的生活增添色彩。

在未来几年，由于要进一步扩大服务范围，并开始运作在宏茂桥的新疗养院，我们可能会面对更多的挑战。仁慈将继续与合作伙伴携手并肩，在中长期护理领域为病友提供优质的看护、医药和康复护理，以便更好地满足老龄化社区所需的医疗服务。

感谢社会各界一直以来的支持，我们期待与更多的支持伙伴通力合作，迎接未来的挑战并竭尽所能把仁慈精神传播到社会的每个角落！

去年七月，随着仁慈医院新一届董事会任期伊始，我们迎来三位新董事会成员。他们带来丰富的经验，使董事会更加多元化。

另外，为期两天的董事会集思营在去年七月召开。集思营让大家得以集思广益，深入思考仁慈在未来几年的关注重点和发展方向，并确认仁慈将继续在中长期护理领域中提供优质服务的思路。

仁慈将一如既往地以病友为中心，持续关注病友们在临终期对姑息治疗的需要，协助他们在生命接近尾声时过上更加舒适和更有意义的生活，以及进一步鼓励病友的家人在此期间对他们的支持和关注。

为病友打造优质和有意义的生活环境是仁慈一贯的使命。仁慈会继续同社区和社会团体开展密切的合作，譬如新加坡福建会馆自去年五月起就在仁慈社区医院启动为期一年的社区服务项目。其它团体，如吉宝企业和职总平价合作社，也踊跃地在仁慈疗养院举办各种义务活动，丰富了病友们的生活。

多年来，仁慈义工团队一直扮演着重要的角色，为我们所照顾的年长病友带来许多欢乐。

6

Our first dementia ward and dementia day

care service has been established in the new

nursing home with the generous support

of Kwan Im Thong Hood Cho Temple. Our

aim is to boost patients’ self-worth and

retain their existing cognitive functions via

pertinent activities provided in the day care

ward. This will not only improve their quality

of life, but also enable the caregivers to

cope better when taking care of dementia

patients at home.

Through the NParks Skyrise Greenery

Incentive Scheme (SGIS), we have built

a lush and pervasive sensory garden to

facilitate therapeutic programmes for our

residents with dementia, as well as a rooftop

garden that our nursing home residents can

bask in the sun.

With the new nursing home in the heartland

of Bukit Gombak, I am also heartened to see

more and more corporations, community

groups, schools and individuals coming

forward to volunteer their time with our

elderly.

However, the next few years will be even

more challenging as Ren Ci embarks on

various initiatives to expand our suite of

services and begin operating another

nursing home in the heartland of Ang Mo

Kio.

To meet the healthcare needs in Singapore,

particularly the aged community, Ren Ci

needs to forge ahead with our partners

and supporters to deliver quality nursing,

medical and rehabilitative care in the ILTC

sector.

Thank you and we are looking forward to

your continued support in the future!

而仁慈也主办了一系列急救技能和心脏复苏术的培训课程，让义工们能更加专业、有效地帮助病友。

在过去一年里，来自各界的个人和机构贡献出宝贵时间与金钱来支持我们，协助仁慈圆满举行多项筹款活动。其中一个亮点是由吴丽香纪念基金赞助，聚集四位跨越不同时代的超级巨星，同台演出《怀念~因为有爱》慈善演唱会。这场演出由齐豫带领齐秦、李宗盛及孙燕姿携手合作，成功为仁慈医院筹得约200万元善款。

在这里，我很感激来自合作伙伴的慷慨捐助，如UPS基金会，崇福校友会以及福海禅寺。这些捐助款项让我们可以继续通过仁慈援助计划，帮助有经济困难的病友。在本财政年度，这个计划将支出约17万9千元，给76名仁慈受益者。

本财政年度的另外一个亮点是仁慈位于武吉巴督52街疗养院于2016年1月22日正式开幕。我们很荣幸地邀请到卫生部长颜金勇先生、教育部贸工部政务次长刘燕玲女士、连同100多名来宾出席开幕仪式。

开业一年的仁慈武吉巴督52街疗养院，成功地将各项护老服务，如乐龄日间看护以及复健，带进邻里方便居民。在这家新建的疗养中心里，仁慈获得观音堂佛祖庙的资金支持，开始提供失智症护理和日间看护服务。我们希望通过有针对性的活动让失智年长者感到被重视，并最大限度地保留他们的认知能力。这不仅能帮助他们提高生活素质，也能让失智病友的看护者学习如何更好地照顾他们。

通过国家公园局推出的空中绿意津贴计划，我们在武吉巴督52街疗养院的屋顶建造出一个感官花园，以便让失智病友更好地进行治疗。

随着新武吉巴督52街疗养院融入社区，我很高兴地看到越来越多的企业、社区机构和学校，都参与到回馈社会的活动中，来到仁慈为病友的生活增添色彩。

在未来几年，由于要进一步扩大服务范围，并开始运作在宏茂桥的新疗养院，我们可能会面对更多的挑战。仁慈将继续与合作伙伴携手并肩，在中长期护理领域为病友提供优质的看护、医药和康复护理，以便更好地满足老龄化社区所需的医疗服务。

感谢社会各界一直以来的支持，我们期待与更多的支持伙伴通力合作，迎接未来的挑战并竭尽所能把仁慈精神传播到社会的每个角落！

去年七月，随着仁慈医院新一届董事会任期伊始，我们迎来三位新董事会成员。他们带来丰富的经验，使董事会更加多元化。

另外，为期两天的董事会集思营在去年七月召开。集思营让大家得以集思广益，深入思考仁慈在未来几年的关注重点和发展方向，并确认仁慈将继续在中长期护理领域中提供优质服务的思路。

仁慈将一如既往地以病友为中心，持续关注病友们在临终期对姑息治疗的需要，协助他们在生命接近尾声时过上更加舒适和更有意义的生活，以及进一步鼓励病友的家人在此期间对他们的支持和关注。

为病友打造优质和有意义的生活环境是仁慈一贯的使命。仁慈会继续同社区和社会团体开展密切的合作，譬如新加坡福建会馆自去年五月起就在仁慈社区医院启动为期一年的社区服务项目。其它团体，如吉宝企业和职总平价合作社，也踊跃地在仁慈疗养院举办各种义务活动，丰富了病友们的生活。

多年来，仁慈义工团队一直扮演着重要的角色，为我们所照顾的年长病友带来许多欢乐。

7

2015 began with a sense of anticipation

when we started operating our nursing

home at Ren Ci @ Bukit Batok Street 52

(BBNH) in January. This was then followed

by the Senior Care Centre in March. The

operationalisation of these two services

in our new facility kept many of us in Ren

Ci very busy in the first half of 2015. True

to the Ren Ci family spirit, it was all hands

on deck as the various departments from

our Corporate Office and colleagues from

Clinical Services all chipped in to ensure the

smooth opening of the facility. The small

startup team at BBNH worked hard setting

up the premise and accepting residents at

the same time.

BBNH sets a new normal for Ren Ci, as

we learn to live with a more decentralised

structure where HQ supports an independent

satellite team. Due to its distance, our

current centralised manner of running all

operations from Irrawaddy can no longer

be sustained. For example, BBNH has a

separate administration and operations team

that manages business office functions and

maintains its own facilities. It also has its

own rehabilitation centre manager running

the Senior Care Centre and supporting

the rehab services in the nursing home,

although still very much part of the Ren Ci

Rehab family.

Setting up BBNH within the Bukit Gombak

neighbourhood has also given us

opportunities to develop new partnerships

and try out new initiatives. One of the

outcomes of our community engagement is

the opening of the Keep Fit Centre, a joint

collaboration between Ren Ci and Bukit

Gombak Grassroots Organisation. This gym

is open to the public daily after office hours

and weekends. We have also worked with

community partners to bring in various art

forms such as sand and clay art, and invited

seniors from the neighbourhood to join our

residents in learning these new art forms.

Through these partnerships, we hope to

strengthen community bonding between our

neighbours and our nursing home residents

and at the same time encourage a more

active lifestyle for all.

In July, the SPICE programme was launched

at the Day Centre in the Community Hospital.

SPICE caters to frail elderly who prefer to

stay at home rather than in a nursing home.

We took the opportunity to also send some

of our own Nursing Home residents to the

SPICE programme to give them a taste of

life outside the daily routine of the nursing

home. In so doing, we hope to find more

synergy amongst our services to serve our

beneficiaries. In time to come, nursing

home residents can be served at the day

centres and vice versa.

2015/16 was also the year when we

levelled up the technology ladder with the

implementation of the Community Hospital

Common System (CHCS) and our first ever

electronic medical records system (EMR) in

CEO’S MESSAGE执行总监献词

Loh Shu Ching 罗淑晶

Chief Executive Officer 执行总监

8

2015 began with a sense of anticipation

when we started operating our nursing

home at Ren Ci @ Bukit Batok Street 52

(BBNH) in January. This was then followed

by the Senior Care Centre in March. The

operationalisation of these two services

in our new facility kept many of us in Ren

Ci very busy in the first half of 2015. True

to the Ren Ci family spirit, it was all hands

on deck as the various departments from

our Corporate Office and colleagues from

Clinical Services all chipped in to ensure the

smooth opening of the facility. The small

startup team at BBNH worked hard setting

up the premise and accepting residents at

the same time.

BBNH sets a new normal for Ren Ci, as

we learn to live with a more decentralised

structure where HQ supports an independent

satellite team. Due to its distance, our

current centralised manner of running all

operations from Irrawaddy can no longer

be sustained. For example, BBNH has a

separate administration and operations team

that manages business office functions and

maintains its own facilities. It also has its

own rehabilitation centre manager running

the Senior Care Centre and supporting

the rehab services in the nursing home,

although still very much part of the Ren Ci

Rehab family.

Setting up BBNH within the Bukit Gombak

neighbourhood has also given us

opportunities to develop new partnerships

and try out new initiatives. One of the

outcomes of our community engagement is

the opening of the Keep Fit Centre, a joint

collaboration between Ren Ci and Bukit

Gombak Grassroots Organisation. This gym

is open to the public daily after office hours

and weekends. We have also worked with

community partners to bring in various art

forms such as sand and clay art, and invited

seniors from the neighbourhood to join our

residents in learning these new art forms.

Through these partnerships, we hope to

strengthen community bonding between our

neighbours and our nursing home residents

and at the same time encourage a more

active lifestyle for all.

In July, the SPICE programme was launched

at the Day Centre in the Community Hospital.

SPICE caters to frail elderly who prefer to

stay at home rather than in a nursing home.

We took the opportunity to also send some

of our own Nursing Home residents to the

SPICE programme to give them a taste of

life outside the daily routine of the nursing

home. In so doing, we hope to find more

synergy amongst our services to serve our

beneficiaries. In time to come, nursing

home residents can be served at the day

centres and vice versa.

2015/16 was also the year when we

levelled up the technology ladder with the

implementation of the Community Hospital

Common System (CHCS) and our first ever

electronic medical records system (EMR) in

CEO’S MESSAGE执行总监献词

Loh Shu Ching 罗淑晶


9

both the community hospital and nursing

homes. With the introduction of the new

EMRs, our wards now have a new way of

documenting and communicating. Many

processes had to change, and for the better.

I am also proud to report that Ren Ci got

into the Singapore Book of Records for the

largest Singapore flag made from thumb

prints to mark Singapore’s jubilee year

of celebration! Everyone got into the act

starting with our board members. Some

departments came up with very creative

ways to imprint their thumbs, even our

patients, residents and families have left

their mark!

All these improvements and firsts would

not have been possible if we did not have

a healthy operating bottom-line. We have

benefitted much from generous donations

and the various government funding

schemes including a one-time Government

subvention for the set-up of Ren Ci @ Bukit

Batok St. 52, as well as funding from Agency

for Integrated Care’s Community Silver Trust

and the additional manpower funding from

MOH for healthcare professionals in the

ILTC sector. The surplus will go into building

up our reserve in anticipation of the much

higher operating cost as we develop new

services and when the new nursing home at

Ang Mo Kio begins operation in the second

half of 2017.

In the coming year, we will continue to work

with our stakeholders to strengthen our

network of care, enhance our programmes

and services, and develop a culture of

person centred care in order to give our

beneficiaries the best care possible.

一样的护理服务里找到协同以便更好地服务我们的病友们。

本财政年度也见证仁慈在社区医院和疗养院开始起用一套全新的“社区医院公共系统”（Community Hospital Common System - CHCS）和首个电子病历系统（Electronic Medical Record - EMR）。这两套系统有助于提升社区医院及疗养院间从沟通到记录的护理流程，以及更好地协调病人管理。

令我感到自豪的是，在2015年新加坡庆祝金禧年时，仁慈全体同仁创造了用拇指指纹组成的”最大的新加坡国旗”，被列入“新加坡纪录大全”（Singapore Book of Records －SBOR）。一些部门的同事还想出非常有创意的方式来盖印。我们的病友与家人也不忘在这幅国旗留下大拇指盖印作为回忆。

如果没有良好的经营基础，仁慈所有的改进和创举是不会成功的。我们通过许多企业机构及善长仁翁的捐款和政府各项资助计划如武吉巴督疗养院一次性建立费用津贴及护联中心的社区乐龄基金。卫生部为了帮助提高中长期护理领域员工的薪酬所给的额外资金，也促使仁慈获得营业盈余。这笔盈余将积聚仁慈的储备基金，以便应付在2017年经营位于宏茂桥的疗养院的运作及医疗费用。

接下来的一年，我们将继续与各界合作来扩大我们的关怀范围，提升我们的服务并开发新的护理项目。我们也会扩展以人为本的护理理念，以便给我们的病友们最好的看护。

2015年是仁慈医院非凡的一年。从一月份经营武吉巴督第52街疗养院开始到三月推出乐龄护理中心，仁慈全体职员都齐心合力并成功为武吉甘柏邻里的居民提供各项护理服务。

武吉巴督第52街疗养院为仁慈设置了一个全新的运作模式。仁慈位于依拉瓦底路的总部正适应如何管理及经营在不一样地区的设施。因此，武吉巴督疗养院设有自己的行政和运营团队。

在武吉甘柏邻里建设疗养院也让仁慈有机会与更多伙伴合作。一个崭新的合作模式就是与武吉甘柏基层组织把武吉巴督第52街疗养院乐龄护理中心的健身设备在平日晚间及周末开放给邻里的居民使用。此外，仁慈也与各个社区团体合作把不同艺术形式的活动，如沙画和用粘土制作陶器等带给疗养院病友。我们希望通过这些合作，疗养院的病友可以与邻里的居民有更多的互动。

去年七月，新加坡乐龄综合护理计划 (SPICE) 终于正式列入仁慈的其中一项护理项目。新加坡乐龄综合护理计划属于一项长期护理计划，让需要长期护理的年长者能在所生活的社区“原地养老”。我们安排一些疗养院的病友参与此计划，让他们感受疗养院以外的日常生活。仁慈的目的是要在不

10

both the community hospital and nursing

homes. With the introduction of the new

EMRs, our wards now have a new way of

documenting and communicating. Many

processes had to change, and for the better.

I am also proud to report that Ren Ci got

into the Singapore Book of Records for the

largest Singapore flag made from thumb

prints to mark Singapore’s jubilee year

of celebration! Everyone got into the act

starting with our board members. Some

departments came up with very creative

ways to imprint their thumbs, even our

patients, residents and families have left

their mark!

All these improvements and firsts would

not have been possible if we did not have

a healthy operating bottom-line. We have

benefitted much from generous donations

and the various government funding

schemes including a one-time Government

subvention for the set-up of Ren Ci @ Bukit

Batok St. 52, as well as funding from Agency

for Integrated Care’s Community Silver Trust

and the additional manpower funding from

MOH for healthcare professionals in the

ILTC sector. The surplus will go into building

up our reserve in anticipation of the much

higher operating cost as we develop new

services and when the new nursing home at

Ang Mo Kio begins operation in the second

half of 2017.

In the coming year, we will continue to work

with our stakeholders to strengthen our

network of care, enhance our programmes

and services, and develop a culture of

person centred care in order to give our

beneficiaries the best care possible.

一样的护理服务里找到协同以便更好地服务我们的病友们。

本财政年度也见证仁慈在社区医院和疗养院开始起用一套全新的“社区医院公共系统”（Community Hospital Common System - CHCS）和首个电子病历系统（Electronic Medical Record - EMR）。这两套系统有助于提升社区医院及疗养院间从沟通到记录的护理流程，以及更好地协调病人管理。

令我感到自豪的是，在2015年新加坡庆祝金禧年时，仁慈全体同仁创造了用拇指指纹组成的”最大的新加坡国旗”，被列入“新加坡纪录大全”（Singapore Book of Records －SBOR）。一些部门的同事还想出非常有创意的方式来盖印。我们的病友与家人也不忘在这幅国旗留下大拇指盖印作为回忆。

如果没有良好的经营基础，仁慈所有的改进和创举是不会成功的。我们通过许多企业机构及善长仁翁的捐款和政府各项资助计划如武吉巴督疗养院一次性建立费用津贴及护联中心的社区乐龄基金。卫生部为了帮助提高中长期护理领域员工的薪酬所给的额外资金，也促使仁慈获得营业盈余。这笔盈余将积聚仁慈的储备基金，以便应付在2017年经营位于宏茂桥的疗养院的运作及医疗费用。

接下来的一年，我们将继续与各界合作来扩大我们的关怀范围，提升我们的服务并开发新的护理项目。我们也会扩展以人为本的护理理念，以便给我们的病友们最好的看护。

2015年是仁慈医院非凡的一年。从一月份经营武吉巴督第52街疗养院开始到三月推出乐龄护理中心，仁慈全体职员都齐心合力并成功为武吉甘柏邻里的居民提供各项护理服务。

武吉巴督第52街疗养院为仁慈设置了一个全新的运作模式。仁慈位于依拉瓦底路的总部正适应如何管理及经营在不一样地区的设施。因此，武吉巴督疗养院设有自己的行政和运营团队。

在武吉甘柏邻里建设疗养院也让仁慈有机会与更多伙伴合作。一个崭新的合作模式就是与武吉甘柏基层组织把武吉巴督第52街疗养院乐龄护理中心的健身设备在平日晚间及周末开放给邻里的居民使用。此外，仁慈也与各个社区团体合作把不同艺术形式的活动，如沙画和用粘土制作陶器等带给疗养院病友。我们希望通过这些合作，疗养院的病友可以与邻里的居民有更多的互动。

去年七月，新加坡乐龄综合护理计划 (SPICE) 终于正式列入仁慈的其中一项护理项目。新加坡乐龄综合护理计划属于一项长期护理计划，让需要长期护理的年长者能在所生活的社区“原地养老”。我们安排一些疗养院的病友参与此计划，让他们感受疗养院以外的日常生活。仁慈的目的是要在不

11

BOARD OF DIRECTORS

Vice-Chairs 副主席

Ms Chong Shiao Feng, Rosemarie张少鳳女士 Managing Director

CA Indosuez (Switzerland) SA

Singapore Branch

Mr Lim Chai Boon林财旻先生Group Director

Swan & Maclaren Pte Ltd

Mr Seow Choke Meng萧作鸣先生Business Consultant

Chinese Media Group &

Times Properties Pte Ltd

Treasurer 财政

Dr See Long Hian, Aaron施龍現博士Managing Director

Ch’an Yun Buddhist Pte Ltd

Mr Ching Chiat Kwong陳積光先生Executive Chairman & CEO

Oxley Holdings Limited

Prof Choo Wee Jin, Philip朱伟仁教授Group CEO

National Healthcare Group

Ms Alice ChuaSenior Vice-President,

Risk Management,

Singapore Technologies

Engineering Ltd

Mr Lim Eng Koo,Nelson林永车先生 Managing Director

JP Nelson Equipment Pte Ltd

Mr Neo Kah Kiat梁佳吉先生 Founder, Chairman & CEO

Neo Group Limited

Dr Ee Chye Hua俞再华医生Consultant Geriatrician

ECH Consultancy

Mr Leow Teng Hock, Vincent廖丁福先生Senior Director

United Test Assembly Centre

Mr Tan Boon Hoo陈文和先生 Corporate Advisor

TBH International Consulting

Mr Tan Henry, Henn陈胜利先生 Chairman & CEO

Trek 2000 International Ltd

Mr Seah Choo Meng谢组明先生Director

Langdon & Seah

Singapore Pte Ltd

Mr Seah Kiat Seng谢杰城先生Managing Director

Millennia Investment

Management Pte Ltd

Mr Wong Ah Long王仟东先生 Chief Executive OfficerBig Box Pte Ltd

Mr Yap Eu Win叶英云先生 Retiree

Mr Tan Huay Lim陈怀林先生Non-Executive &

Independent Director,

Chairman of Audit Committee,

Hong Leong Asia Ltd

Mr Tor Teck Jin, Bob杜德仁先生Group Executive Director

L.D. Waxson (S) Pte Ltd

Mr Yip Chee Seng叶志成先生 Founder & Former Chairman

OTO Holdings Limited

Mr Yap Wai Ming叶伟明先生 Director

Morgan Lewis Stamford LLC

Mr Yeo Hung Chuan, Jonathan杨汉泉先生Senior General Manager

Mitsubishi Electric Asia Pte Ltd

Chairman 主席

Mr Chua Thian Poh蔡天宝先生Chairman / CEO

Ho Bee Land Limited

管委会

12

BOARD OF DIRECTORS

Vice-Chairs 副主席

Ms Chong Shiao Feng, Rosemarie张少鳳女士 Managing Director

CA Indosuez (Switzerland) SA

Singapore Branch

Mr Lim Chai Boon林财旻先生Group Director

Swan & Maclaren Pte Ltd

Mr Seow Choke Meng萧作鸣先生Business Consultant

Chinese Media Group &

Times Properties Pte Ltd

Treasurer 财政

Dr See Long Hian, Aaron施龍現博士Managing Director

Ch’an Yun Buddhist Pte Ltd

Mr Ching Chiat Kwong陳積光先生Executive Chairman & CEO

Oxley Holdings Limited

Prof Choo Wee Jin, Philip朱伟仁教授Group CEO

National Healthcare Group

Ms Alice ChuaSenior Vice-President,

Risk Management,

Singapore Technologies

Engineering Ltd

Mr Lim Eng Koo,Nelson林永车先生 Managing Director

JP Nelson Equipment Pte Ltd

Mr Neo Kah Kiat梁佳吉先生 Founder, Chairman & CEO

Neo Group Limited

Dr Ee Chye Hua俞再华医生Consultant Geriatrician

ECH Consultancy

Mr Leow Teng Hock, Vincent廖丁福先生Senior Director

United Test Assembly Centre

Mr Tan Boon Hoo陈文和先生 Corporate Advisor

TBH International Consulting

Mr Tan Henry, Henn陈胜利先生 Chairman & CEO

Trek 2000 International Ltd

Mr Seah Choo Meng谢组明先生Director

Langdon & Seah

Singapore Pte Ltd

Mr Seah Kiat Seng谢杰城先生Managing Director

Millennia Investment

Management Pte Ltd

Mr Wong Ah Long王仟东先生 Chief Executive OfficerBig Box Pte Ltd

Mr Yap Eu Win叶英云先生 Retiree

Mr Tan Huay Lim陈怀林先生Non-Executive &

Independent Director,

Chairman of Audit Committee,

Hong Leong Asia Ltd

Mr Tor Teck Jin, Bob杜德仁先生Group Executive Director

L.D. Waxson (S) Pte Ltd

Mr Yip Chee Seng叶志成先生 Founder & Former Chairman

OTO Holdings Limited

Mr Yap Wai Ming叶伟明先生 Director

Morgan Lewis Stamford LLC

Mr Yeo Hung Chuan, Jonathan杨汉泉先生Senior General Manager

Mitsubishi Electric Asia Pte Ltd

Chairman 主席

Mr Chua Thian Poh蔡天宝先生Chairman / CEO

Ho Bee Land Limited

管委会

13


Ms Loh Shu Ching 罗淑晶女士

Director, Clinical 医务总监

Dr Lee Liang Tee 李良智医生

Group Director, Nursing 护理群总监

Ms Sim Teck Meh, Jenny 沈德妹女士

Executive Director, Ren Ci @ Bukit Batok Street 52仁慈武吉巴督52街疗养院总监

Director, Clinical Operations and Service Development 医疗事务总监

Ms Lian Shieh Yng 连诗莹女士

Director, Finance 财务总监

Ms Quak Jin Fen, Jean 郭仁芬女士

Director, Human Resource and Manpower Development 人力资源总监

Ms Margarita Liew 玛格丽塔女士 (up to 31 December 2015)

Director, Community Engagement 社区互动总监

Ms Chong Pei Lan 钟佩兰女士

Honorary Advisors 名誉顾问

Mr Ch’ng Jit Koon庄日昆先生

Prof Tommy Koh许通美教授

Dr Lim Chun Leng, Michael林俊龙医生

Mr Ong Pang Boon王邦文先生

Mr Teo Chong Tee张宗治先生

The Late Mr Bill Wee黄福基先生（已故）

Mr Yeo Guat Kwang杨木光先生

Mrs Yu-Foo Yee Shoon符喜泉女士

Religious Advisor 宗教顾问

Venerable Shi Yin Yuan释印愿法师

Patrons 赞助人

Mr Thomas Bon 溫雲鋒先生

Mr Chung Shih Ping钟世平先生

Dato’ Seri Dr Derek Goh拿督斯里吴木兴博士

Mr Goi Seng Hui, Sam魏成辉先生

Mr Koh Tiak Chye许哲财先生

Mr David Teo张骐牧先生

Mr Desmond Teo 張美昌先生

Mr Yam Kum Weng任锦荣先生

Mrs Yeo Kee Ping白雅磬女士

赞助人及名誉顾问

PATRONS AND HONORARY ADVISORS

KEY MANAGEMENT TEAM高层管理团队

1414


Ms Loh Shu Ching 罗淑晶女士

Director, Clinical 医务总监

Dr Lee Liang Tee 李良智医生

Group Director, Nursing 护理群总监

Ms Sim Teck Meh, Jenny 沈德妹女士

Executive Director, Ren Ci @ Bukit Batok Street 52仁慈武吉巴督52街疗养院总监

Director, Clinical Operations and Service Development 医疗事务总监

Ms Lian Shieh Yng 连诗莹女士

Director, Finance 财务总监

Ms Quak Jin Fen, Jean 郭仁芬女士

Director, Human Resource and Manpower Development 人力资源总监

Ms Margarita Liew 玛格丽塔女士 (up to 31 December 2015)

Director, Community Engagement 社区互动总监

Ms Chong Pei Lan 钟佩兰女士

Honorary Advisors 名誉顾问

Mr Ch’ng Jit Koon庄日昆先生

Prof Tommy Koh许通美教授

Dr Lim Chun Leng, Michael林俊龙医生

Mr Ong Pang Boon王邦文先生

Mr Teo Chong Tee张宗治先生

The Late Mr Bill Wee黄福基先生（已故）

Mr Yeo Guat Kwang杨木光先生

Mrs Yu-Foo Yee Shoon符喜泉女士

Religious Advisor 宗教顾问

Venerable Shi Yin Yuan释印愿法师

Patrons 赞助人

Mr Thomas Bon 溫雲鋒先生

Mr Chung Shih Ping钟世平先生

Dato’ Seri Dr Derek Goh拿督斯里吴木兴博士

Mr Goi Seng Hui, Sam魏成辉先生

Mr Koh Tiak Chye许哲财先生

Mr David Teo张骐牧先生

Mr Desmond Teo 張美昌先生

Mr Yam Kum Weng任锦荣先生

Mrs Yeo Kee Ping白雅磬女士

赞助人及名誉顾问

PATRONS AND HONORARY ADVISORS

KEY MANAGEMENT TEAM高层管理团队

1515

FUNDRAISING EVENTS 筹款活动

Love & Remembrance Charity Concert

Love & Remembrance Charity Concert was held at The Star Theatre, The Star Performing Arts Centre

on 14 November 2015. Sponsored by the Goh Lee Hiang Memorial Fund and led by Taiwanese

superstars Chyi Yu, Chyi Chin, Jonathan Lee and Singapore’s pop-star Stefanie Sun, this sold-out

concert raised close to S$1.9 million in donations and ticket sales. 台湾著名唱将齐豫带领弟弟齐秦、

好友李宗盛及新加坡天后孙燕姿携手合作在11月14日于星宇表演艺术中心举办了一场《怀念~因为有爱》慈善

演唱会为仁慈医院筹款。这场由吴丽香纪念基金所赞助的慈善演唱会为仁慈医院筹集到大约190万元的善款。

Ren Ci Vegetarian Food Fiesta 2015

Ren Ci Hospital partnered Foo Hai Ch’an

Monastery for the second time to hold the annual

Vegetarian Food Fiesta on 20 September 2015 at

Foo Hai Ch’an Monastery. The turnout of nearly

5000 visitors, volunteers and staff successfully

raised S$312,547. 仁慈医院于2015年9月20日再次

与福海禅寺携手合作举办了《仁慈素食会》。这项招

牌募款活动为仁慈医院筹集到约31万2千元。

Ren Ci Charity Golf Tournament 2015

The Ren Ci Charity Golf Tournament 2015 was

held at Sentosa Golf Club, Tanjong Course on 8

May 2015. 138 golfers supported this fundraising

event and raised about S$617,748. 仁慈医院于

2015 年 5 月 8 日于圣淘沙高尔夫球俱乐部举行了第四

届的仁慈慈善高尔夫球竞赛。这项慈善竞赛成功吸引

了138位高尔夫爱好者及仁慈之友。这盛会成功为仁

慈医院筹集到约61万7千元。

OR

GA

NIS

AT

ION

AL

CH

AR

T 组

织结构

16

FUNDRAISING EVENTS 筹款活动

Love & Remembrance Charity Concert

Love & Remembrance Charity Concert was held at The Star Theatre, The Star Performing Arts Centre

on 14 November 2015. Sponsored by the Goh Lee Hiang Memorial Fund and led by Taiwanese

superstars Chyi Yu, Chyi Chin, Jonathan Lee and Singapore’s pop-star Stefanie Sun, this sold-out

concert raised close to S$1.9 million in donations and ticket sales. 台湾著名唱将齐豫带领弟弟齐秦、

好友李宗盛及新加坡天后孙燕姿携手合作在11月14日于星宇表演艺术中心举办了一场《怀念~因为有爱》慈善

演唱会为仁慈医院筹款。这场由吴丽香纪念基金所赞助的慈善演唱会为仁慈医院筹集到大约190万元的善款。

Ren Ci Vegetarian Food Fiesta 2015

Ren Ci Hospital partnered Foo Hai Ch’an

Monastery for the second time to hold the annual

Vegetarian Food Fiesta on 20 September 2015 at

Foo Hai Ch’an Monastery. The turnout of nearly

5000 visitors, volunteers and staff successfully

raised S$312,547. 仁慈医院于2015年9月20日再次

与福海禅寺携手合作举办了《仁慈素食会》。这项招

牌募款活动为仁慈医院筹集到约31万2千元。

Ren Ci Charity Golf Tournament 2015

The Ren Ci Charity Golf Tournament 2015 was

held at Sentosa Golf Club, Tanjong Course on 8

May 2015. 138 golfers supported this fundraising

event and raised about S$617,748. 仁慈医院于

2015 年 5 月 8 日于圣淘沙高尔夫球俱乐部举行了第四

届的仁慈慈善高尔夫球竞赛。这项慈善竞赛成功吸引

了138位高尔夫爱好者及仁慈之友。这盛会成功为仁

慈医院筹集到约61万7千元。

OR

GA

NIS

AT

ION

AL

CH

AR

T 组

织结构

17

AT A GLANCE年度显示

18

AT A GLANCE年度显示

19

KEY HIGHLIGHT -REN CI @ BUKIT BATOK ST. 52主要焦点－仁慈武吉巴督52街疗养院

Ren Ci @ Bukit Batok St. 52 is part of the Government’s plan to increase nursing home beds and

locate aged care and support services within the community so that more seniors can age gracefully

within the community and close to their loved ones.

Home-like environment

This 257-bedded nursing home in the heartland of Bukit Gombak offers a new frontier in elderly

care through providing person-centred environment for the residents. The person centric units are

designed to provide a home-like environment, each equipped with a cosy corner, pantry and dining

facilities where residents are encouraged to move around and partake in everyday activities which

they are accustomed to doing at home. As far as possible, the home will be less “institutional”, giving

residents greater autonomy to decide on their preferred timings for certain routines and wear their

own clothes instead of the nursing home attire.

Ren Ci @ Bukit Batok St. 52 is part of the Government’s plan to increase nursing home beds and

locate aged care and support services within the community so that more seniors can age gracefully

within the community and close to their loved ones.

Home-like environment

This 257-bedded nursing home in the heartland of Bukit Gombak offers a new frontier in elderly

care through providing person-centred environment for the residents. The person centric units are

designed to provide a home-like environment, each equipped with a cosy corner, pantry and dining

facilities where residents are encouraged to move around and partake in everyday activities which

they are accustomed to doing at home. As far as possible, the home will be less “institutional”, giving

residents greater autonomy to decide on their preferred timings for certain routines and wear their

own clothes instead of the nursing home attire.

23

More than just a nursing home

Besides the four levels of nursing home space, Ren Ci @ Bukit Batok St. 52 also offers a dementia

ward to meet the growing needs of patients requiring a dementia-specific facility. Ren Ci’s dementia

programme was developed to slow down the onset of dementia in the patients through activities that

make them feel valued, retain some of their existing functions and most importantly, improve their

mood, leading to less frequent agitated behaviour and better sleep at night.

Adopting the “Spark of Life” approach to uplift the spirit of elderly with dementia through practical

activities that strengthen relationships and communications, our dementia programme is tailored to

suit each resident’s unique emotional traits, physical abilities and interests.

To optimise the land use and bring aged care services closer to the community, Ren Ci @ Bukit

Batok St. 52 is co-located with a Senior Care Centre that provides maintenance day care, dementia

day care and day rehabilitation services to meet the health and social needs of elderly residents.

Co-locating the Senior Care Centre in a nursing home has other benefits. Residents who require

rehab can do so easily within the same building. They can also mingle with the elderly in our day care

programme and participate in group activities with them.

Active living in the home

Ren Ci @ Bukit Batok St. 52 offers its residents a wide variety of activities from different genre

of therapies like pet, sports, music and art. With the support from the community partners, these

activities along with spiritual support by religious organisations are in line with our goal of delivering

holistic care and enhancing the quality of life of the residents.

Other initiatives include the OASIS Programme (Older Adults Supporting In Sharing) developed by

our medical social workers with the aim of providing our nursing home residents with a platform to

recall their past and integrate it into their present, accepting their life as a sense of achievement filled

with pride and value.

To encourage residents with dementia to stay engage and active, we started using PARO, an

advanced interactive robot that facilitates as animal therapy and achieved relatively good response

and interaction between residents and our care team.

24

More than just a nursing home

Besides the four levels of nursing home space, Ren Ci @ Bukit Batok St. 52 also offers a dementia

ward to meet the growing needs of patients requiring a dementia-specific facility. Ren Ci’s dementia

programme was developed to slow down the onset of dementia in the patients through activities that

make them feel valued, retain some of their existing functions and most importantly, improve their

mood, leading to less frequent agitated behaviour and better sleep at night.

Adopting the “Spark of Life” approach to uplift the spirit of elderly with dementia through practical

activities that strengthen relationships and communications, our dementia programme is tailored to

suit each resident’s unique emotional traits, physical abilities and interests.

To optimise the land use and bring aged care services closer to the community, Ren Ci @ Bukit

Batok St. 52 is co-located with a Senior Care Centre that provides maintenance day care, dementia

day care and day rehabilitation services to meet the health and social needs of elderly residents.

Co-locating the Senior Care Centre in a nursing home has other benefits. Residents who require

rehab can do so easily within the same building. They can also mingle with the elderly in our day care

programme and participate in group activities with them.

Active living in the home

Ren Ci @ Bukit Batok St. 52 offers its residents a wide variety of activities from different genre

of therapies like pet, sports, music and art. With the support from the community partners, these

activities along with spiritual support by religious organisations are in line with our goal of delivering

holistic care and enhancing the quality of life of the residents.

Other initiatives include the OASIS Programme (Older Adults Supporting In Sharing) developed by

our medical social workers with the aim of providing our nursing home residents with a platform to

recall their past and integrate it into their present, accepting their life as a sense of achievement filled

with pride and value.

To encourage residents with dementia to stay engage and active, we started using PARO, an

advanced interactive robot that facilitates as animal therapy and achieved relatively good response

and interaction between residents and our care team.

25

A Home within the Community

Ren Ci @ Bukit Batok St. 52 is likely the first nursing home in Singapore to share its facilities with

residents in the community. The gym within the Senior Care Centre is open for use by residents in

Bukit Batok and Bukit Gombak on weeknights and weekends. This collaboration with Bukit Gombak

Grassroots Organisation (GROs) serves to strengthen community bonding and encourage a more

active lifestyle among the residents in the estate. Through various community engagement activities

with the Bukit Gombak grassroots, there is a steady flow of volunteers coming to the home to serve

the elderly. For our residents, the increased contact with the community would make them feel less

isolated from the world outside the home and likely to aid in their recovery and eventually integrate

back to the society with ease.

As a relatively new nursing home in the heartland with a distinct model of care, Ren Ci @ Bukit Batok

St. 52 also played host to many visitors. One such hosting was the CEO Learning Journey organised

by AIC which attracted many leaders in the sector to learn how to overcome the issues of building

our nursing home in the community and also understand the positive impact arising from community

engagement.

仁慈位于武吉巴督第52街的疗养院是配合政府在社区设立居家与非居家年长护理服务的设施计

划，目的是为该区的年长者提供各项护老服务。

如居家般的环境

这间位于武吉甘柏区并拥有257床位，设计如居家般的疗养院，提供以人为本的年长护理服务。

疗养院的设备包括闲暇角落、共用厨房和用餐室。这让年长病友们可以把疗养院当作自己的家来

进行他们的日常活动。疗养院也尽量减少许多制度，如允许病友在决定自己的洗澡时间，让他们

有更大的自主权。

不仅仅是一个疗养院

除了四层的疗养院设施，仁慈还提供失智症护理服务以满足病友们在这方面的需求。通过具有针

对性的活动让失智病友感到被受重视，并最大限度地保留他们的认知能力。这不仅能帮助他们提

高生活素质也能让失智病友的看护者学习如何更好地照顾他们。为了更好地利用有限的空间，武

吉巴督疗养院设有乐龄护理中心为该区提供各项护老服务，如乐龄及失智日间看护和复健服务。

这项服务协同在疗养院的乐龄护理中心让需要复健的疗养院病友可以很方便地在同一个地点进

行。病友们还可以和日间看护的年长者交流及参与他们的集体活动。

在疗养院里积极生活

武吉巴督疗养院获得各界合作伙伴的支持，为病友们提供各种不同形式如宠物、体育、音乐和艺

术的活动来提高病友们的生活素质。其他活动项目包括《生命中的绿洲》计划。这项计划的目的

是协助年长病友回忆及反思过去，继而领悟如何珍惜当前和展望未来。为了鼓励失智病友保持积

极的生活态度，我们开始使用PARO(互动机器海豹)来进行动物治疗。这项计划目前取得良好的

反应。

一个社区里的家

仁慈武吉巴督疗养院是新加坡首个与社区共用设施的疗养院。乐龄护理中心里的健身房在平日晚

上和周末开放给武吉甘柏居民使用。这项服务是与甘柏武吉基层组织合作，目的是要加强社区凝

聚力和鼓励居民参与病友们的活动。作为一个相对新的疗养院，我们也接待了许多领域中经营者

的拜访如最近在疗养院举办的《CEO学习之旅》。这项分享会协助与会者了解仁慈如何克服疗养

院建设时的种种问题及提倡与邻里社区的合作的重要性。

26

A Home within the Community

Ren Ci @ Bukit Batok St. 52 is likely the first nursing home in Singapore to share its facilities with

residents in the community. The gym within the Senior Care Centre is open for use by residents in

Bukit Batok and Bukit Gombak on weeknights and weekends. This collaboration with Bukit Gombak

Grassroots Organisation (GROs) serves to strengthen community bonding and encourage a more

active lifestyle among the residents in the estate. Through various community engagement activities

with the Bukit Gombak grassroots, there is a steady flow of volunteers coming to the home to serve

the elderly. For our residents, the increased contact with the community would make them feel less

isolated from the world outside the home and likely to aid in their recovery and eventually integrate

back to the society with ease.

As a relatively new nursing home in the heartland with a distinct model of care, Ren Ci @ Bukit Batok

St. 52 also played host to many visitors. One such hosting was the CEO Learning Journey organised

by AIC which attracted many leaders in the sector to learn how to overcome the issues of building

our nursing home in the community and also understand the positive impact arising from community

engagement.

仁慈位于武吉巴督第52街的疗养院是配合政府在社区设立居家与非居家年长护理服务的设施计

划，目的是为该区的年长者提供各项护老服务。

如居家般的环境

这间位于武吉甘柏区并拥有257床位，设计如居家般的疗养院，提供以人为本的年长护理服务。

疗养院的设备包括闲暇角落、共用厨房和用餐室。这让年长病友们可以把疗养院当作自己的家来

进行他们的日常活动。疗养院也尽量减少许多制度，如允许病友在决定自己的洗澡时间，让他们

有更大的自主权。

不仅仅是一个疗养院

除了四层的疗养院设施，仁慈还提供失智症护理服务以满足病友们在这方面的需求。通过具有针

对性的活动让失智病友感到被受重视，并最大限度地保留他们的认知能力。这不仅能帮助他们提

高生活素质也能让失智病友的看护者学习如何更好地照顾他们。为了更好地利用有限的空间，武

吉巴督疗养院设有乐龄护理中心为该区提供各项护老服务，如乐龄及失智日间看护和复健服务。

这项服务协同在疗养院的乐龄护理中心让需要复健的疗养院病友可以很方便地在同一个地点进

行。病友们还可以和日间看护的年长者交流及参与他们的集体活动。

在疗养院里积极生活

武吉巴督疗养院获得各界合作伙伴的支持，为病友们提供各种不同形式如宠物、体育、音乐和艺

术的活动来提高病友们的生活素质。其他活动项目包括《生命中的绿洲》计划。这项计划的目的

是协助年长病友回忆及反思过去，继而领悟如何珍惜当前和展望未来。为了鼓励失智病友保持积

极的生活态度，我们开始使用PARO(互动机器海豹)来进行动物治疗。这项计划目前取得良好的

反应。

一个社区里的家

仁慈武吉巴督疗养院是新加坡首个与社区共用设施的疗养院。乐龄护理中心里的健身房在平日晚

上和周末开放给武吉甘柏居民使用。这项服务是与甘柏武吉基层组织合作，目的是要加强社区凝

聚力和鼓励居民参与病友们的活动。作为一个相对新的疗养院，我们也接待了许多领域中经营者

的拜访如最近在疗养院举办的《CEO学习之旅》。这项分享会协助与会者了解仁慈如何克服疗养

院建设时的种种问题及提倡与邻里社区的合作的重要性。

27

YEAR-IN-REVIEW全年回顾总结

1,360 post-acute patients from restructured hospitals passed through the doors of Ren

Ci Community Hospital in this FY to receive rehabilitative care so as to regain their

functional abilities and return to their homes and communities.

With an average length of stay of 30 days, our clinical team from doctors to physiotherapists

work closely with the patients to achieve their rehabilitation goal and assist them to

transit home.

To enhance patient care, the nursing staff continued with Quality Improvement (QI)

projects. Some of the projects explored solution to reduce common conditions such as

pressure ulcers and urinary tract infections among elderly. The team from Pharmacy

worked on a project to ensure that patients are able to administer their medication on

their own upon discharged home. Our commitment in QI has enhanced the quality of our

services and benefited the patients under our care.

COMMUNITY HOSPITAL

在本财政年度，仁慈社区医院为1,360名病患

者进行复健护理及协助他们恢复活动能力。

这包括医生、物理治疗师及护士的临床护理

团队与病人密切合作，协助他们实现他们的

康复目标，在大约30天内复原回家。

仁慈鼓励职员们多参与质量改进项目如考

核如何为病人减少压力性溃疡及尿道感染

计划。药剂部也通过质量改进项目确保病友

们有能力管理及了解自己的药物后才出院回

家。仁慈希望通过这些质量改进的培训来提

高护理团队的服务。

社区医院

30

1,360 post-acute patients from restructured hospitals passed through the doors of Ren

Ci Community Hospital in this FY to receive rehabilitative care so as to regain their

functional abilities and return to their homes and communities.

With an average length of stay of 30 days, our clinical team from doctors to physiotherapists

work closely with the patients to achieve their rehabilitation goal and assist them to

transit home.

To enhance patient care, the nursing staff continued with Quality Improvement (QI)

projects. Some of the projects explored solution to reduce common conditions such as

pressure ulcers and urinary tract infections among elderly. The team from Pharmacy

worked on a project to ensure that patients are able to administer their medication on

their own upon discharged home. Our commitment in QI has enhanced the quality of our

services and benefited the patients under our care.

COMMUNITY HOSPITAL

在本财政年度，仁慈社区医院为1,360名病患

者进行复健护理及协助他们恢复活动能力。

这包括医生、物理治疗师及护士的临床护理

团队与病人密切合作，协助他们实现他们的

康复目标，在大约30天内复原回家。

仁慈鼓励职员们多参与质量改进项目如考

核如何为病人减少压力性溃疡及尿道感染

计划。药剂部也通过质量改进项目确保病友

们有能力管理及了解自己的药物后才出院回

家。仁慈希望通过这些质量改进的培训来提

高护理团队的服务。

社区医院

31

Ren Ci Nursing Home in Moulmein served a total of 225 residents in this FY. Four pavilion wards (501-

504) were demolished to make way for the Integrated Intermediate Care Hub (a HealthCity Novena

project). Despite the infrastructure change, the residents continue to lead an active and meaningful life

through the numerous activities organised by our active volunteers as well as the community-at-large.

To give purpose & empowerment to the more mobile residents, a resident volunteer programme

was initiated. Most of our resident volunteers find joy in giving through tasks like cooking dessert,

delivering eggs and bread to other wards, doing simple data entry work and feeding other residents

who need help. They often act as an extra pair of eyes and ears for the nurses when they are busy.

NURSING HOME (MOULMEIN)

仁慈位于摩棉的疗养院在本财政年度照顾了225名病友。疗养院的四组病房（501至504病房）已被拆除以用于

兴建综合中级护理中心（一个诺维娜健康城项目）。

尽管在基础设施上有些变化，仁慈还是继续保持我们的护理素质并为病友们提供各项有意义的活动。

为了鼓励较健康的病友在疗养院可以做出一些有意义的贡献，仁慈开始了病友义务计划。这项计划让许多病友

通过简单的任务来为其他病友贡献如烹煮点心、帮忙传递鸡蛋和面包到其他病房、做简单的数据输入及为有需

要的病友进食。他们也经常在护士们忙碌的时候，帮助其他病友。

摩棉疗养院

32

Ren Ci Nursing Home in Moulmein served a total of 225 residents in this FY. Four pavilion wards (501-

504) were demolished to make way for the Integrated Intermediate Care Hub (a HealthCity Novena

project). Despite the infrastructure change, the residents continue to lead an active and meaningful life

through the numerous activities organised by our active volunteers as well as the community-at-large.

To give purpose & empowerment to the more mobile residents, a resident volunteer programme

was initiated. Most of our resident volunteers find joy in giving through tasks like cooking dessert,

delivering eggs and bread to other wards, doing simple data entry work and feeding other residents

who need help. They often act as an extra pair of eyes and ears for the nurses when they are busy.

NURSING HOME (MOULMEIN)

仁慈位于摩棉的疗养院在本财政年度照顾了225名病友。疗养院的四组病房（501至504病房）已被拆除以用于

兴建综合中级护理中心（一个诺维娜健康城项目）。

尽管在基础设施上有些变化，仁慈还是继续保持我们的护理素质并为病友们提供各项有意义的活动。

为了鼓励较健康的病友在疗养院可以做出一些有意义的贡献，仁慈开始了病友义务计划。这项计划让许多病友

通过简单的任务来为其他病友贡献如烹煮点心、帮忙传递鸡蛋和面包到其他病房、做简单的数据输入及为有需

要的病友进食。他们也经常在护士们忙碌的时候，帮助其他病友。

摩棉疗养院

33

In this FY, 127 patients received care in our chronic sick unit (CSU). Of which, close to 50 patients

are with tracheostomy. The successful completion of the QI project – Trial-off tracheostomy (TOT)

has given several patients with tracheostomy a new breath of life. In this FY, two more patients are

successfully decanulated.

To foster family bonding beyond the hospital ward, the CSU team partnered with Ren Ci’s Social

Work and Counselling (SWC) department to organise an outing to Gardens by the Bay for 8 CSU

patients together with family members. Supported by our team of therapists and nurses to ensure

that the patients were safe and comfortable, this meaningful outing was a wish come true for the

patients and their families to spend precious family bonding time outside the ward.

CHRONIC SICK UNIT

本财政年度，仁慈照顾了127名慢性病

患病友包括50名有气管造口的病友。

仁慈所完成的质量改进项目如移除气

管关闭造口（TOT）计划，成功为病

友创造新气息, 并让他们能用口、鼻、

气管和肺部恢复正常呼吸。

为了促进慢性病患病友和亲人在病房

范围外的凝聚力，慢性病患单位与关

怀及辅导部合作举办郊游活动。8名

慢性病患病友和家属在护士们的陪同

下到滨海湾花园度过美好的一天。

慢性病患单位

34

In this FY, 127 patients received care in our chronic sick unit (CSU). Of which, close to 50 patients

are with tracheostomy. The successful completion of the QI project – Trial-off tracheostomy (TOT)

has given several patients with tracheostomy a new breath of life. In this FY, two more patients are

successfully decanulated.

To foster family bonding beyond the hospital ward, the CSU team partnered with Ren Ci’s Social

Work and Counselling (SWC) department to organise an outing to Gardens by the Bay for 8 CSU

patients together with family members. Supported by our team of therapists and nurses to ensure

that the patients were safe and comfortable, this meaningful outing was a wish come true for the

patients and their families to spend precious family bonding time outside the ward.

CHRONIC SICK UNIT

本财政年度，仁慈照顾了127名慢性病

患病友包括50名有气管造口的病友。

仁慈所完成的质量改进项目如移除气

管关闭造口（TOT）计划，成功为病

友创造新气息, 并让他们能用口、鼻、

气管和肺部恢复正常呼吸。

为了促进慢性病患病友和亲人在病房

范围外的凝聚力，慢性病患单位与关

怀及辅导部合作举办郊游活动。8名

慢性病患病友和家属在护士们的陪同

下到滨海湾花园度过美好的一天。

慢性病患单位

35

DAY REHABILITATION CENTRE

Ren Ci Day Rehabilitation Centre (DRC) was set up in 2013 to help discharged patients

with rehabilitation while living in the community. In this FY, 193 patients received continual

post-discharge rehab care and outpatient therapy at our DRC.

Ren Ci DRC also collaborated with TTSH Geriatric Clinic, Foot and Limb Centre and

Centre for Advanced Rehabilitation Therapeutics (CART) to encourage direct referral

of patients to our DRC. With this direct referral system, admission will be faster and the

patients can start the rehab care promptly upon discharge.

仁慈日间复健中心成立于2013年，为病友及年长者们提供持续的复健护理以帮助他们重新融入

社会。在本财政年度，日间复健中心为193位病友提供复健护理。日间复健中心也与陈笃生医院

的乐龄诊所及脚和肢体康复治疗中心合作，推荐病友到仁慈日间复健中心接受复健。有了直接转

诊，病友们可以更快地录取并立即开始复健治疗。

日间复健中心

36

DAY REHABILITATION CENTRE

Ren Ci Day Rehabilitation Centre (DRC) was set up in 2013 to help discharged patients

with rehabilitation while living in the community. In this FY, 193 patients received continual

post-discharge rehab care and outpatient therapy at our DRC.

Ren Ci DRC also collaborated with TTSH Geriatric Clinic, Foot and Limb Centre and

Centre for Advanced Rehabilitation Therapeutics (CART) to encourage direct referral

of patients to our DRC. With this direct referral system, admission will be faster and the

patients can start the rehab care promptly upon discharge.

仁慈日间复健中心成立于2013年，为病友及年长者们提供持续的复健护理以帮助他们重新融入

社会。在本财政年度，日间复健中心为193位病友提供复健护理。日间复健中心也与陈笃生医院

的乐龄诊所及脚和肢体康复治疗中心合作，推荐病友到仁慈日间复健中心接受复健。有了直接转

诊，病友们可以更快地录取并立即开始复健治疗。

日间复健中心

37

Our Senior Care Centre (SCC) co-located at Ren Ci @ Bukit Batok St. 52 has served

the community well, meeting the health and social needs of elderly residents and their

families. Over 100 seniors benefitted from our aged care services like maintenance day

care, dementia day care and day rehabilitation. There were also occasions where this

facility handled centre-based nursing and respite care when needs arise.

The centre adopts Mov-mentia, a 31-day programme designed for the elderly including

seniors with dementia. Through engaging the elderly in group physio exercise, activities

of daily living like gardening, preparation of food/cooking and even art and craft, we

are able to understand their needs and characteristics. These activities make them feel

valued, useful and also help them to retain some of their existing physical functions. The

activities also have positive impact on their sleep patterns at night and fewer occasions

of agitated behaviour from the elderly with dementia.

自开始运作以来，仁慈位于武吉巴督52街疗养院的乐龄护理中心成功把老年看护服务带入社

区，为需要这方面服务的病友与家人带来许多方便。到目前为此，乐龄护理中心已接待约100名

年长者并为他们提供日间看护，失智症日间看护和复健治疗。

护理中心采用一个名为“31天活动”的计划为年长者包括失智症患者，通过多种日常生活活动

如物理运动、园艺、手工及烹饪等来了解年长者的兴趣及需求。

这些活动让他们觉得自己还是有价值及被重视。这有助于改善他们的情绪从而增进他们的睡眠

质量。

SENIOR CARE CENTRE

乐龄护理中心

38

Our Senior Care Centre (SCC) co-located at Ren Ci @ Bukit Batok St. 52 has served

the community well, meeting the health and social needs of elderly residents and their

families. Over 100 seniors benefitted from our aged care services like maintenance day

care, dementia day care and day rehabilitation. There were also occasions where this

facility handled centre-based nursing and respite care when needs arise.

The centre adopts Mov-mentia, a 31-day programme designed for the elderly including

seniors with dementia. Through engaging the elderly in group physio exercise, activities

of daily living like gardening, preparation of food/cooking and even art and craft, we

are able to understand their needs and characteristics. These activities make them feel

valued, useful and also help them to retain some of their existing physical functions. The

activities also have positive impact on their sleep patterns at night and fewer occasions

of agitated behaviour from the elderly with dementia.

自开始运作以来，仁慈位于武吉巴督52街疗养院的乐龄护理中心成功把老年看护服务带入社

区，为需要这方面服务的病友与家人带来许多方便。到目前为此，乐龄护理中心已接待约100名

年长者并为他们提供日间看护，失智症日间看护和复健治疗。

护理中心采用一个名为“31天活动”的计划为年长者包括失智症患者，通过多种日常生活活动

如物理运动、园艺、手工及烹饪等来了解年长者的兴趣及需求。

这些活动让他们觉得自己还是有价值及被重视。这有助于改善他们的情绪从而增进他们的睡眠

质量。

SENIOR CARE CENTRE

乐龄护理中心

39

OTHER HIGHLIGHTS其它焦点

In July 2015, Ren Ci started offering a new model of care for elderly to promote ageing in place.

SPICE or Singapore Programme for Integrated Care for the Elderly is a model of care developed by

the Agency for Integrated Care (AIC) to provide comprehensive, integrated centre- and home-based

services.

SPICE enables frail elderly who have high care needs and are eligible for admissions into nursing

homes, to recover and age within the community. Co-located at Ren Ci’s Day Rehabilitation Centre,

our SPICE centre is capable of handling up to 30 patients daily, adopting the care plan as developed

by our multidisciplinary care team to suit the needs of the patient.

Singapore Programme for Integrated Care for the Elderly (SPICE)

新加坡乐龄综合护理计划

2015年7月，仁慈增添一项新的护理 -新加坡乐龄综合护理计划 (SPICE) 。这项由护联中心（AIC）所开发的模

式是一项长期并提供全方位的护理计划。目的是为年长者提供入住疗养院以外的“原地养老”选择。

同设在仁慈日间复健中心里，仁慈的新加坡乐龄综合护理计划中心每天可以容纳大约30名年长者。仁慈专业的

治疗师、医生、护士和综合保健医疗人员依据病友的需求照料年长者，并提供他们复健以外的护理。

Enhancing patient care through IT deployment

In this financial year, Ren Ci Hospital deployed ICT to improve the efficiency of its services. With the

implementation of the Community Hospital Common System (CHCS) and our first ever electronic

medical records system (EMR) in both the community hospital and nursing homes, ward work for our

clinical and care staff will no longer be the same. The nurses at the wards have a more convenient

way of documenting and communicating. The same goes for our nursing homes, after the launch of

NHELP, or Nursing Home IT Enablement Programme in our nursing homes.

Levelling up the technology ladder leads to better processes and safer care for our patients.

在本财政年度，仁慈医院引用科技来提高其医疗服务效率。社区医院开始实施一套全新的“社区医院公共系

统”（Community Hospital Common System - CHCS）。这个系统拥有一个通用的架构让在中长期护理领

域里的社区医院与公共医疗机构的资讯互相接轨。新系统允许护理人员更方便及快速获取病人病历、医疗状况

和外部所提供的测试结果，以方便病人继续在社区医院接受适当的治疗照顾。为了配合社区医院公共系统的实

施，仁慈社区医院也与陈笃生医院的电子病历系统（Electronic Medical Record - EMR）结合，以便更好的

协调病人管理和财务会计。仁慈也设法在疗养院方面引用科技来提升护理素质。

引用科技来增强护理

42

In July 2015, Ren Ci started offering a new model of care for elderly to promote ageing in place.

SPICE or Singapore Programme for Integrated Care for the Elderly is a model of care developed by

the Agency for Integrated Care (AIC) to provide comprehensive, integrated centre- and home-based

services.

SPICE enables frail elderly who have high care needs and are eligible for admissions into nursing

homes, to recover and age within the community. Co-located at Ren Ci’s Day Rehabilitation Centre,

our SPICE centre is capable of handling up to 30 patients daily, adopting the care plan as developed

by our multidisciplinary care team to suit the needs of the patient.

Singapore Programme for Integrated Care for the Elderly (SPICE)

新加坡乐龄综合护理计划

2015年7月，仁慈增添一项新的护理 -新加坡乐龄综合护理计划 (SPICE) 。这项由护联中心（AIC）所开发的模

式是一项长期并提供全方位的护理计划。目的是为年长者提供入住疗养院以外的“原地养老”选择。

同设在仁慈日间复健中心里，仁慈的新加坡乐龄综合护理计划中心每天可以容纳大约30名年长者。仁慈专业的

治疗师、医生、护士和综合保健医疗人员依据病友的需求照料年长者，并提供他们复健以外的护理。

Enhancing patient care through IT deployment

In this financial year, Ren Ci Hospital deployed ICT to improve the efficiency of its services. With the

implementation of the Community Hospital Common System (CHCS) and our first ever electronic

medical records system (EMR) in both the community hospital and nursing homes, ward work for our

clinical and care staff will no longer be the same. The nurses at the wards have a more convenient

way of documenting and communicating. The same goes for our nursing homes, after the launch of

NHELP, or Nursing Home IT Enablement Programme in our nursing homes.

Levelling up the technology ladder leads to better processes and safer care for our patients.

在本财政年度，仁慈医院引用科技来提高其医疗服务效率。社区医院开始实施一套全新的“社区医院公共系

统”（Community Hospital Common System - CHCS）。这个系统拥有一个通用的架构让在中长期护理领

域里的社区医院与公共医疗机构的资讯互相接轨。新系统允许护理人员更方便及快速获取病人病历、医疗状况

和外部所提供的测试结果，以方便病人继续在社区医院接受适当的治疗照顾。为了配合社区医院公共系统的实

施，仁慈社区医院也与陈笃生医院的电子病历系统（Electronic Medical Record - EMR）结合，以便更好的

协调病人管理和财务会计。仁慈也设法在疗养院方面引用科技来提升护理素质。

引用科技来增强护理

Charity Concert: A Night of Love & Remembrance

Sponsored by the Goh Lee Hiang Memorial Fund and supported by four international superstars,

Ren Ci’s first public charity concert after a lapse of 15 years was a resounding success. Taiwanese

superstar Chyi Yu led her brother, Chyi Chin, good friend Jonathan Lee and Singapore’s very own

pop-star Stefanie Sun to perform at the Love & Remembrance Charity Concert held at The Star

Theatre, The Star Performing Arts Centre on 14 November 2015 to raise funds for Ren Ci Hospital.

Dubbed as the “Voice of an Angel” by her fans, Chyi Yu took the audience through a night of love and

remembrance with her melodic voice and repertoire of timeless classics. The other trio superstars

also belted out hits of their own. Ren Ci Hospital was chosen as the sole beneficiary for this concert.

This sold-out concert raised close to S$1.9 million in donations and ticket sales which will go towards

patient care and help fund Ren Ci’s expansion to meet the growing needs of Singapore’s greying

population.

《怀念～因为有爱》慈善演唱会

这场由吴丽香纪念基金赞助的慈善演唱会，聚集了四位跨越不同时代的超级巨星同台演出。这也是仁慈医院

十五年来首个慈善演唱会。台湾著名唱家齐豫带领弟弟齐秦、好友李宗盛及新加坡天后孙燕姿携手合作在11

月14日于星宇表演艺术中心举办一场《怀念~因为有爱》慈善演唱会为仁慈医院筹款。拥有一把天籁美声的齐

豫，足以用她多首经典名曲为观众带来一场感人的演唱会。加上弟弟齐秦、好友李宗盛及新加坡天后孙燕姿的

携手演出，当晚的慈善演唱会的确是个充满爱与怀念的音乐享受。这场爆满慈善演唱会成功为仁慈医院筹集得

约190万元的善款。所筹到的款项将协助仁慈医院继续为病友们提供优质的护理及未来的扩充以便应付新加坡

的人口快速老龄化的需求。

In celebration of SG50, Ren Ci entered the Singapore Book of Records (SBOR) by creating the

Largest National Flag made of Thumbprints. Launched on 24 July 2015 by Chairman of Ren Ci

Hospital, Mr Chua Thian Poh, Ren Ci’s staff, patients, residents, volunteers as well as visitors

contributed their thumbprints to form our national flag, measuring 2m by 1.4m. With a flag of this

size, it is estimated that 50,000 thumbprints of white and red were imprinted to form the national flag.

The judging officials inspected the artwork on Friday, 31 July 2015 and confirmed our entry into

SBOR. This Ren Ci SG50 event is a Ren Ci family effort to celebrate Singapore’s Golden Jubilee.

Celebration: Ren Ci sets a record

仁慈列入“新加坡记录大全”

为了庆祝SG50，仁慈全体同仁创造用拇指指纹组成最大的国旗，列入“新加坡纪录大全”(Singapore Book

of Records - SBOR）。此活动由仁慈医院主席蔡天宝在7月24日发起，在7天内通过仁慈职员、病友、义工及

来仁慈医院的公众，把1.4米 x 2米的国旗用拇指指纹拼出来。“新加坡纪录大全” 的官员在7月31日批准这项

壮举并列入“新加坡纪录大全”。

44

Charity Concert: A Night of Love & Remembrance

Sponsored by the Goh Lee Hiang Memorial Fund and supported by four international superstars,

Ren Ci’s first public charity concert after a lapse of 15 years was a resounding success. Taiwanese

superstar Chyi Yu led her brother, Chyi Chin, good friend Jonathan Lee and Singapore’s very own

pop-star Stefanie Sun to perform at the Love & Remembrance Charity Concert held at The Star

Theatre, The Star Performing Arts Centre on 14 November 2015 to raise funds for Ren Ci Hospital.

Dubbed as the “Voice of an Angel” by her fans, Chyi Yu took the audience through a night of love and

remembrance with her melodic voice and repertoire of timeless classics. The other trio superstars

also belted out hits of their own. Ren Ci Hospital was chosen as the sole beneficiary for this concert.

This sold-out concert raised close to S$1.9 million in donations and ticket sales which will go towards

patient care and help fund Ren Ci’s expansion to meet the growing needs of Singapore’s greying

population.

《怀念～因为有爱》慈善演唱会

这场由吴丽香纪念基金赞助的慈善演唱会，聚集了四位跨越不同时代的超级巨星同台演出。这也是仁慈医院

十五年来首个慈善演唱会。台湾著名唱家齐豫带领弟弟齐秦、好友李宗盛及新加坡天后孙燕姿携手合作在11

月14日于星宇表演艺术中心举办一场《怀念~因为有爱》慈善演唱会为仁慈医院筹款。拥有一把天籁美声的齐

豫，足以用她多首经典名曲为观众带来一场感人的演唱会。加上弟弟齐秦、好友李宗盛及新加坡天后孙燕姿的

携手演出，当晚的慈善演唱会的确是个充满爱与怀念的音乐享受。这场爆满慈善演唱会成功为仁慈医院筹集得

约190万元的善款。所筹到的款项将协助仁慈医院继续为病友们提供优质的护理及未来的扩充以便应付新加坡

的人口快速老龄化的需求。

In celebration of SG50, Ren Ci entered the Singapore Book of Records (SBOR) by creating the

Largest National Flag made of Thumbprints. Launched on 24 July 2015 by Chairman of Ren Ci

Hospital, Mr Chua Thian Poh, Ren Ci’s staff, patients, residents, volunteers as well as visitors

contributed their thumbprints to form our national flag, measuring 2m by 1.4m. With a flag of this

size, it is estimated that 50,000 thumbprints of white and red were imprinted to form the national flag.

The judging officials inspected the artwork on Friday, 31 July 2015 and confirmed our entry into

SBOR. This Ren Ci SG50 event is a Ren Ci family effort to celebrate Singapore’s Golden Jubilee.

Celebration: Ren Ci sets a record

仁慈列入“新加坡记录大全”

为了庆祝SG50，仁慈全体同仁创造用拇指指纹组成最大的国旗，列入“新加坡纪录大全”(Singapore Book

of Records - SBOR）。此活动由仁慈医院主席蔡天宝在7月24日发起，在7天内通过仁慈职员、病友、义工及

来仁慈医院的公众，把1.4米 x 2米的国旗用拇指指纹拼出来。“新加坡纪录大全” 的官员在7月31日批准这项

壮举并列入“新加坡纪录大全”。

FRIENDS OF REN CI仁慈之友

Volunteers are an integral part of Ren Ci. Our pool of regular volunteers continued to serve the

elderly across Ren Ci’s facilities, spending time with them through various activities to ensure that

they can have quality of life in their old age. New volunteer group such as Singapore Hokkien Huay

Kuan also tapped on Ren Ci to expand their volunteer efforts to reach more people, in particularly

the seniors among our midst.

Our focus on promoting youth volunteerism since 2014 paid off, with 20% increase in the number

of schools that started volunteering at Ren Ci in the last financial year. Corporate wise, Ren Ci

welcomed the constant stream of Corporate Social Responsibility (CSR) activities across our

facilities especially during festive period and their donations to support our programme. Thanks to

their collective volunteering efforts and fundraising endeavours, the benefits have been three-fold;

donation funds for Ren ci, meaningful living for our beneficiaries, and character-building for them.

Ren Ci wishes to extend our heartfelt thanks for all the time the volunteers so caringly given up, for

their thought and gesture that have gone a long way towards warming the heart of our patients and

nursing home residents.

OUR VOLUNTEERS 义工朋友

Ren Ci Hospital is a registered charity and one of the leading providers in the intermediate and

long-term care (ILTC) sector in Singapore. As a voluntary welfare organisation that provides quality

and affordable medical, nursing and rehabilitative care services for the elderly community, Ren Ci

receives government subventions. In addition, we also organise fund-raising projects to garner funds

to support the healthcare needs of the elderly, especially those from low income families.

In the last financial year, the generosity of our donors and supporters helped support several of our

care programmes, enhancing patient care and support Ren Ci in its expansion plan to help more

seniors in the community.

Ren Ci wishes to express our deepest appreciation to all our donors for the breadth of support that

truly make a real difference in the lives of the elderly.

OUR FUNDRAISERS / DONORS 筹款与捐助者

义工朋友在仁慈医院扮演举足轻重的角色。仁慈的义工团体定时到仁慈，通过各种活动，用他们珍贵的时间

与病友交流以确保他们在晚年仍然过着有意义的生活。在本财政年度，新的义工团体包括新加坡福建会馆于

2015年4月19日起在仁慈医院展开一年的义工服务。我们从2014年起专注于推广青年义工活动收到明确的效

果。来自各个学校的青年义工在本财政年度增加了百分之20。企业团体也踊跃来到仁慈进行他们的企业社会责

任。此外，有些团体还通过筹款活动为仁慈筹集善款。

仁慈感谢所有义工朋友及团体这一年来为病友们的付出与关怀。

仁慈医院是一所在中长期护理领域里注册的慈善机构。作为一个志愿福利机构，仁慈医院以仁心慈爱的原则

为社会提供全面和实惠的医疗和康复护理服务。为了满足新加坡人口迅速老龄化的需求及帮助低收入的年长

者，仁慈经常举办各种筹款活动，为病友们筹款。在本财政年度，仁慈获得各界的鼎力援助。在各界善长仁翁

的慷慨捐助下，仁慈所筹集的善款将提高仁慈的护理服务及帮助更多在社区有医疗需要的年长者。

所有善款将让仁慈提供更好的服务。仁慈衷心感谢所有捐赠者这一年来的慷慨捐助。

Volunteers are an integral part of Ren Ci. Our pool of regular volunteers continued to serve the

elderly across Ren Ci’s facilities, spending time with them through various activities to ensure that

they can have quality of life in their old age. New volunteer group such as Singapore Hokkien Huay

Kuan also tapped on Ren Ci to expand their volunteer efforts to reach more people, in particularly

the seniors among our midst.

Our focus on promoting youth volunteerism since 2014 paid off, with 20% increase in the number

of schools that started volunteering at Ren Ci in the last financial year. Corporate wise, Ren Ci

welcomed the constant stream of Corporate Social Responsibility (CSR) activities across our

facilities especially during festive period and their donations to support our programme. Thanks to

their collective volunteering efforts and fundraising endeavours, the benefits have been three-fold;

donation funds for Ren ci, meaningful living for our beneficiaries, and character-building for them.

Ren Ci wishes to extend our heartfelt thanks for all the time the volunteers so caringly given up, for

their thought and gesture that have gone a long way towards warming the heart of our patients and

nursing home residents.

OUR VOLUNTEERS 义工朋友

Ren Ci Hospital is a registered charity and one of the leading providers in the intermediate and

long-term care (ILTC) sector in Singapore. As a voluntary welfare organisation that provides quality

and affordable medical, nursing and rehabilitative care services for the elderly community, Ren Ci

receives government subventions. In addition, we also organise fund-raising projects to garner funds

to support the healthcare needs of the elderly, especially those from low income families.

In the last financial year, the generosity of our donors and supporters helped support several of our

care programmes, enhancing patient care and support Ren Ci in its expansion plan to help more

seniors in the community.

Ren Ci wishes to express our deepest appreciation to all our donors for the breadth of support that

truly make a real difference in the lives of the elderly.

OUR FUNDRAISERS / DONORS 筹款与捐助者

义工朋友在仁慈医院扮演举足轻重的角色。仁慈的义工团体定时到仁慈，通过各种活动，用他们珍贵的时间

与病友交流以确保他们在晚年仍然过着有意义的生活。在本财政年度，新的义工团体包括新加坡福建会馆于

2015年4月19日起在仁慈医院展开一年的义工服务。我们从2014年起专注于推广青年义工活动收到明确的效

果。来自各个学校的青年义工在本财政年度增加了百分之20。企业团体也踊跃来到仁慈进行他们的企业社会责

任。此外，有些团体还通过筹款活动为仁慈筹集善款。

仁慈感谢所有义工朋友及团体这一年来为病友们的付出与关怀。

仁慈医院是一所在中长期护理领域里注册的慈善机构。作为一个志愿福利机构，仁慈医院以仁心慈爱的原则

为社会提供全面和实惠的医疗和康复护理服务。为了满足新加坡人口迅速老龄化的需求及帮助低收入的年长

者，仁慈经常举办各种筹款活动，为病友们筹款。在本财政年度，仁慈获得各界的鼎力援助。在各界善长仁翁

的慷慨捐助下，仁慈所筹集的善款将提高仁慈的护理服务及帮助更多在社区有医疗需要的年长者。

所有善款将让仁慈提供更好的服务。仁慈衷心感谢所有捐赠者这一年来的慷慨捐助。

49

CELEBRATING OUR PEOPLE荣耀与成就

A nursing home resident that recovered through strong motivation and eventually discharged home

after active rehabilitation; a senior staff nurse who sang in the ward to cheer up a depressed patient;

a quality improvement project team that worked hard together to give a new breath of life to chronic

sick patients with tracheostomy: these are just a handful of examples of how our people live the

values of compassion, excellence and determination and were recognised for their effort to make a

difference in the their lives and those of the elderly we cared for.

Healthcare Quality Society of Singapore Forum 2016 《2016医疗保健质量论坛》

“Am I Subacute? Or Rehab?”, a project that identifies and differentiates subacute and rehab patients,

clinched the Best Oral Presentation. 仁慈医院的“我是非急性或复健状况”计划在医疗保健质量论坛获得

最佳口头报告奖。

Singapore Health Quality Service Award 2016《2016新加坡健康素质服务奖》

Ren Ci staff were recognised at the Singapore Health Quality Service Award for their commitment

to deliver excellent care and services. For the first time, Ren Ci had a Superstar winner. Senior Staff

Nurse, Ms Nant Wint Wint Khaing of Ward 11 at Ren Ci Community Hospital impressed the judges

with her positive attitude and commitment of treating her patients like her own parents, to win one of

the six Superstar Awards.

Besides Wint Wint’s superstar winning, Ren Ci Hospital also clinched 10 Star Awards, 1 Gold Award,

4 Silver Awards and 3 Team Awards. Our signature Trial-off tracheostomy or TOT project won the

Special Mention Award (Team). The other two Best Team awards went to projects “MRSA Soldiers”

and “Search and Find Agent” in the Clinical Practice and Service Initiative Improvement Category

respectively. 仁慈医院在《2016新加坡健康素质服务奖》第一次获得“超级巨星奖”。高级护士薇薇

（Nant Wint Wint Khaing）积极和把病人当作亲人般看待的态度打动了评审们而让她荣获“中长期护理领域

超级巨星奖”奖项。仁慈医院也在颁奖典礼上横扫10个星级奖、1枚金牌、4枚银牌及3 项团队奖项。

一位疗养院病友通过积极的态度，努力地复健而康复出院回家；一位高级护士在病房里唱歌给郁闷的病友鼓励

他振作起来；一个质量改进项目团队努力为有气管造口的病友带来新气息。以上实例表现仁慈职员充分发挥慈

悲、卓越服务和坚毅的价值精神。

ILTC Quality Festival 2015《2015中长期护理质量节》

Ren Ci Hospital scored not one but three poster awards at the 5th annual ILTC Quality Festival.

“No Tube, I Can Breathe” or Trial-off Tracheostomy (TOT) project won the Gold award while “6S on

Human Resource & Manpower Development Forms & Archives” and “Improving the Efficiency of the

Archiving Records by 90%” each clinched a Merit award.仁慈医院在第五届中长期护理质量节颁奖典礼

上获得三个海报比赛奖。荣获金牌的是“移除气管关闭造口（TOT）计划”， “6S人力资源与档案项目”和

“把存档记录效率提高至百分之九十”。这两项则获得优胜奖。

International Forum on Quality and Safety in Healthcare 2015《2015国际医疗保健质量安全论坛》

Ren Ci Hospital’s signature Trial-off tracheostomy project, an initiative to wean off tracheostomy from

chronic sick patients, won the Gold Award. 仁慈医院的移除气管关闭造口计划（TOT）在这次论坛获得了

金级奖。这项计让动过气管造口术的慢性疾病人能够脱离呼吸器，并给予他们更好的生活素质。

52

A nursing home resident that recovered through strong motivation and eventually discharged home

after active rehabilitation; a senior staff nurse who sang in the ward to cheer up a depressed patient;

a quality improvement project team that worked hard together to give a new breath of life to chronic

sick patients with tracheostomy: these are just a handful of examples of how our people live the

values of compassion, excellence and determination and were recognised for their effort to make a

difference in the their lives and those of the elderly we cared for.

Healthcare Quality Society of Singapore Forum 2016 《2016医疗保健质量论坛》

“Am I Subacute? Or Rehab?”, a project that identifies and differentiates subacute and rehab patients,

clinched the Best Oral Presentation. 仁慈医院的“我是非急性或复健状况”计划在医疗保健质量论坛获得

最佳口头报告奖。

Singapore Health Quality Service Award 2016《2016新加坡健康素质服务奖》

Ren Ci staff were recognised at the Singapore Health Quality Service Award for their commitment

to deliver excellent care and services. For the first time, Ren Ci had a Superstar winner. Senior Staff

Nurse, Ms Nant Wint Wint Khaing of Ward 11 at Ren Ci Community Hospital impressed the judges

with her positive attitude and commitment of treating her patients like her own parents, to win one of

the six Superstar Awards.

Besides Wint Wint’s superstar winning, Ren Ci Hospital also clinched 10 Star Awards, 1 Gold Award,

4 Silver Awards and 3 Team Awards. Our signature Trial-off tracheostomy or TOT project won the

Special Mention Award (Team). The other two Best Team awards went to projects “MRSA Soldiers”

and “Search and Find Agent” in the Clinical Practice and Service Initiative Improvement Category

respectively. 仁慈医院在《2016新加坡健康素质服务奖》第一次获得“超级巨星奖”。高级护士薇薇

（Nant Wint Wint Khaing）积极和把病人当作亲人般看待的态度打动了评审们而让她荣获“中长期护理领域

超级巨星奖”奖项。仁慈医院也在颁奖典礼上横扫10个星级奖、1枚金牌、4枚银牌及3 项团队奖项。

一位疗养院病友通过积极的态度，努力地复健而康复出院回家；一位高级护士在病房里唱歌给郁闷的病友鼓励

他振作起来；一个质量改进项目团队努力为有气管造口的病友带来新气息。以上实例表现仁慈职员充分发挥慈

悲、卓越服务和坚毅的价值精神。

ILTC Quality Festival 2015《2015中长期护理质量节》

Ren Ci Hospital scored not one but three poster awards at the 5th annual ILTC Quality Festival.

“No Tube, I Can Breathe” or Trial-off Tracheostomy (TOT) project won the Gold award while “6S on

Human Resource & Manpower Development Forms & Archives” and “Improving the Efficiency of the

Archiving Records by 90%” each clinched a Merit award.仁慈医院在第五届中长期护理质量节颁奖典礼

上获得三个海报比赛奖。荣获金牌的是“移除气管关闭造口（TOT）计划”， “6S人力资源与档案项目”和

“把存档记录效率提高至百分之九十”。这两项则获得优胜奖。

International Forum on Quality and Safety in Healthcare 2015《2015国际医疗保健质量安全论坛》

Ren Ci Hospital’s signature Trial-off tracheostomy project, an initiative to wean off tracheostomy from

chronic sick patients, won the Gold Award. 仁慈医院的移除气管关闭造口计划（TOT）在这次论坛获得了

金级奖。这项计让动过气管造口术的慢性疾病人能够脱离呼吸器，并给予他们更好的生活素质。

53

JOURNEY AHEAD -ANG MO KIO NURSING HOME宏茂桥疗养院

As part of Ministry of Health (MOH) plan to build a robust home and community care ecosystem to

support our seniors to age in place and bring aged care services closer to the community, Ren Ci is

privileged to be given the opportunity to operate another nursing home in the heartland of Ang Mo

Kio when ready in the 2nd quarter of 2017.

This 11 storey, 470-bed facility at the junction of Ang Mo Kio Avenue 1 and 8 will introduce a new

innovation in care model - “cluster living”, with each cluster consists of bedrooms with a smaller number

of bed, sharing a common living space, including activity and dining area as well as bathrooms. This

design allows for a smaller-scale where seniors can live in safety, comfort and dignity.

This new nursing home will also pilot the “Short-Stay Unit”, a facility that provides a limited term of

care of up to 3 months for patients who require a longer time to recuperate after discharge from a

hospital. The patients can receive assistance with their daily activities, such as eating and bathing,

while they recover and gain confidence to ease back home gracefully.

Similar to Ren Ci @ Bukit Batok St. 52, this new home in Ang Mo Kio will also house a Senior Care

Centre to provide day care and rehabilitation services under one roof, to meet the needs of an ageing

population.

配合卫生部为医疗服务的供应需求及在社区设立居家与非居

家年长护理服务的设施，仁慈很荣欣地受委任另一间位于宏

茂桥的疗养院。宏茂桥疗养院有望在2017第3季度开始经营。

这间高11层，并设有470张病床的疗养院位于宏茂桥第1道

和第8道交叉处。这崭新疗养院将推行小型集群设计，采用

一个容纳较少病友的房间，并让这群病友共用一个活动和

用餐空间及浴室，让病友们过得更安全、舒适和更多隐私

的生活。

新疗养院也会提供“短期入住单位”床位，为已经康复出院

但还需进一步看护的病友提供大约三个月的护理。病友们不

仅可获得优质的护理，还可边进行他们的日常活动并建立起

恢复独立的自信而康复回家。

如同仁慈武吉巴督第52街疗养院，新宏茂桥疗养院将设有

乐龄关怀中心以便提供日间活动和复健服务给更多有需要的

病友。

56

As part of Ministry of Health (MOH) plan to build a robust home and community care ecosystem to

support our seniors to age in place and bring aged care services closer to the community, Ren Ci is

privileged to be given the opportunity to operate another nursing home in the heartland of Ang Mo

Kio when ready in the 2nd quarter of 2017.

This 11 storey, 470-bed facility at the junction of Ang Mo Kio Avenue 1 and 8 will introduce a new

innovation in care model - “cluster living”, with each cluster consists of bedrooms with a smaller number

of bed, sharing a common living space, including activity and dining area as well as bathrooms. This

design allows for a smaller-scale where seniors can live in safety, comfort and dignity.

This new nursing home will also pilot the “Short-Stay Unit”, a facility that provides a limited term of

care of up to 3 months for patients who require a longer time to recuperate after discharge from a

hospital. The patients can receive assistance with their daily activities, such as eating and bathing,

while they recover and gain confidence to ease back home gracefully.

Similar to Ren Ci @ Bukit Batok St. 52, this new home in Ang Mo Kio will also house a Senior Care

Centre to provide day care and rehabilitation services under one roof, to meet the needs of an ageing

population.

配合卫生部为医疗服务的供应需求及在社区设立居家与非居

家年长护理服务的设施，仁慈很荣欣地受委任另一间位于宏

茂桥的疗养院。宏茂桥疗养院有望在2017第3季度开始经营。

这间高11层，并设有470张病床的疗养院位于宏茂桥第1道

和第8道交叉处。这崭新疗养院将推行小型集群设计，采用

一个容纳较少病友的房间，并让这群病友共用一个活动和

用餐空间及浴室，让病友们过得更安全、舒适和更多隐私

的生活。

新疗养院也会提供“短期入住单位”床位，为已经康复出院

但还需进一步看护的病友提供大约三个月的护理。病友们不

仅可获得优质的护理，还可边进行他们的日常活动并建立起

恢复独立的自信而康复回家。

如同仁慈武吉巴督第52街疗养院，新宏茂桥疗养院将设有

乐龄关怀中心以便提供日间活动和复健服务给更多有需要的

病友。

57


企业监管报告

Board of Directors

The Board’s role is to provide strategic direction and oversight of Ren Ci’s functions and goals, and

to steer the Organisation towards fulfilling its vision and mission through good corporate governance.

As part of its role, the Board also approves all budgets prior to the beginning of financial year and

monitors the expenditure against the approved budget at every quarterly Board meeting.

On 21 Mar 2015, the Board proposed and approved the increase of the Board size from 20 to 30

persons for the purpose of succession planning. The Board currently comprises 23 members They

include businessmen and professionals, as well as representatives from Foo Hai Ch’an Monastery.

The appointment and composition of the Board of Directors is in accordance with the Memorandum

and Articles of Association (MAA) of Ren Ci Hospital:

• The Board of Foo Hai Buddhist Cultural & Welfare Association (the “Association”) shall appoint

up to half of the Board of Directors (the “Board”) of the Hospital, including the Board Chairman

who shall be appointed in consultation with the Ministry of Health (Article 44).

• The Directors appointed by the Association shall, amongst themselves, elect a Nominating

Committee. This Nominating Committee shall be responsible for the appointment of the

remaining Directors of Ren Ci Hospital (Article 45).

Led by Chairman Mr Chua Thian Poh, the Board is committed to upholding the public image of the

Organisation and representing the interests of the Organisation to the best of its abilities.

It accepts its role without remuneration, and pledges not to accept personal favours or gifts from any

interest groups, so as to maintain the integrity of serving for public trust and community good.

All the members of the Board have also declared that during the period under review and while

holding their appointment as directors, they have had no personal or vested interest in any of the

business transactions, contracts or joint ventures into which the Organisation had entered.

The roles and responsibilities of the Board Chairman and the CEO are kept separate in order to

maintain effective oversight. The CEO and senior management consult with relevant Board members

and the sub-committees where advice is sought, through meetings, telephone calls and electronic

mails.

In keeping with the good practice as set out in Guideline 1.1.6 of the Code of Governance for

Charities and Institutions of a Public Character, the term limits for Treasurer and the Chairpersons

of the Audit Committee and the Investment Committee do not exceed four consecutive years

respectively.

The Board term is 2 years starting 1 July (first financial year) to June 30 (second financial year). The

renewed Board, comprising 23 members, began their term on 1 July 2015.

The Board held a total of 4 meetings in FY2015/2016:

Sub-Committees

The Board has established Sub-Committees, each chaired by its Board members to assist in the

execution of its responsibilities. The eight Sub-Committees are:

1. Audit Committee

2. Building Committee

3. Community Engagement Committee

4. Governance & Risk Committee

5. Human Resource Committee

6. Investment Committee

7. Medical Advisory Committee

8. Nominating Committee

The activities of each of the Sub-Committees during the financial year are as follows:

1. Audit Committee

The Audit Committee (“AC”) has held three meetings since the date of the last directors’ report

and carried out the functions of an audit committee as specified in its terms of reference. In

carrying out its functions, the AC reviewed the overall scope of the external audit and met with

the Hospital’s external auditors to discuss the results of their examinations and their evaluation

of the Hospital’s system of internal controls. The AC also reviewed the financial statements of

the Hospital for the year ended 31 March 2016 as well as the auditors’ report thereon.

Dates of Board Meetings Attendance (%)

20 Jun 2015 90

15 Sep 2015 61

21 Nov 2015 65

19 Mar 2016 78

60

Board of Directors

The Board’s role is to provide strategic direction and oversight of Ren Ci’s functions and goals, and

to steer the Organisation towards fulfilling its vision and mission through good corporate governance.

As part of its role, the Board also approves all budgets prior to the beginning of financial year and

monitors the expenditure against the approved budget at every quarterly Board meeting.

On 21 Mar 2015, the Board proposed and approved the increase of the Board size from 20 to 30

persons for the purpose of succession planning. The Board currently comprises 23 members They

include businessmen and professionals, as well as representatives from Foo Hai Ch’an Monastery.

The appointment and composition of the Board of Directors is in accordance with the Memorandum

and Articles of Association (MAA) of Ren Ci Hospital:

• The Board of Foo Hai Buddhist Cultural & Welfare Association (the “Association”) shall appoint

up to half of the Board of Directors (the “Board”) of the Hospital, including the Board Chairman

who shall be appointed in consultation with the Ministry of Health (Article 44).

• The Directors appointed by the Association shall, amongst themselves, elect a Nominating

Committee. This Nominating Committee shall be responsible for the appointment of the

remaining Directors of Ren Ci Hospital (Article 45).

Led by Chairman Mr Chua Thian Poh, the Board is committed to upholding the public image of the

Organisation and representing the interests of the Organisation to the best of its abilities.

It accepts its role without remuneration, and pledges not to accept personal favours or gifts from any

interest groups, so as to maintain the integrity of serving for public trust and community good.

All the members of the Board have also declared that during the period under review and while

holding their appointment as directors, they have had no personal or vested interest in any of the

business transactions, contracts or joint ventures into which the Organisation had entered.

The roles and responsibilities of the Board Chairman and the CEO are kept separate in order to

maintain effective oversight. The CEO and senior management consult with relevant Board members

and the sub-committees where advice is sought, through meetings, telephone calls and electronic

mails.

In keeping with the good practice as set out in Guideline 1.1.6 of the Code of Governance for

Charities and Institutions of a Public Character, the term limits for Treasurer and the Chairpersons

of the Audit Committee and the Investment Committee do not exceed four consecutive years

respectively.

The Board term is 2 years starting 1 July (first financial year) to June 30 (second financial year). The

renewed Board, comprising 23 members, began their term on 1 July 2015.

The Board held a total of 4 meetings in FY2015/2016:

Sub-Committees

The Board has established Sub-Committees, each chaired by its Board members to assist in the

execution of its responsibilities. The eight Sub-Committees are:

1. Audit Committee








The activities of each of the Sub-Committees during the financial year are as follows:

1. Audit Committee

The Audit Committee (“AC”) has held three meetings since the date of the last directors’ report

and carried out the functions of an audit committee as specified in its terms of reference. In

carrying out its functions, the AC reviewed the overall scope of the external audit and met with

the Hospital’s external auditors to discuss the results of their examinations and their evaluation

of the Hospital’s system of internal controls. The AC also reviewed the financial statements of

the Hospital for the year ended 31 March 2016 as well as the auditors’ report thereon.

Dates of Board Meetings Attendance (%)

20 Jun 2015 90

15 Sep 2015 61

21 Nov 2015 65

19 Mar 2016 78

61

committee also directed management to reach out to the youths and looked into producing a

corporate video. The committee met four times during the year.


The Governance & Risk Committee reviewed the newly launched Charity Transparency

Framework and recommended it as a guide towards disclosure. As a result of meeting qualifying

standards in disclosure under the Charity Transparency Framework, the Organisation has

been invited once again, to participate in the Charity Governance Awards (CGA). The CGA, an

initiative of the Charity Council to promote good governance in the charity sector, recognises

charities that have adopted the highest standards of governance. The committee also reviewed

our practices in accordance with developments set by the Charity Council to ensure that good

governance is upheld. The committee also endorsed the Governance Statement and the online

governance evaluation submitted to the Charity Portal for which all areas in the checklist were

met. Following a risk assessment, the committee also assessed the need for a risk-based

internal audit. Towards good governance, the committee opined that Board evaluation should

continue to be done on an annual basis but recommended some changes to the form to

make the evaluation more meaningful. The committee reviewed and endorsed revisions to the

Code of Conduct, Conflict of Interest and Whistleblowing policies. In addition, the Committee

endorsed the Board’s Term of Reference. The committee met twice during the year.


The Human Resource Committee reviewed human resource-related policies, aligning some

with industry practice. In addition, the committee endorsed a three-year workplan that seeks

to improve employee engagement, and talent attraction and retention. The committee also

reviews and endorses managers’ salaries and adjustments on an annual basis. The committee

met twice during the year.


In keeping with the Code of Governance for Charities and Institutions of Public Character,

the Chairperson of the Investment Committee stepped down from Chairmanship after four

consecutive years with a new Chairperson set in place by the Nominating Committee. The

investment Committee reviewed investment-related policies, for approval by the board, to meet

the investment objectives of the Organisation. The committee also recommended suitably

qualified external fund managers to implement the investment policy. Once appointed, the

During the year ended 31 March 2016, the AC reviewed the internal controls over “patients’

admission, collection and account receivable management” of our nursing home at Bukit Batok

Street 52 which commenced operations in January 2015. In addition, the AC reviewed the

internal controls over the approval of those procurements which are not subject to competitive

bidding process and the collection, recording and safe custody of our donation boxes.

The Hospital outsourced its internal audit function to Pricewaterhouse Coopers Risk Services

Pte Ltd from January 2012 to August 2014. In June 2016, the Board, with the recommendation

of the AC, appointed Ernst & Young Advisory Pte Ltd to conduct internal audit on the following

key operations of the Hospital over the next two financial years :-

• Patients Admission and Ward Operations

• Patients’ Collection and Account Receivable Management

• Facility Management

• Procurement and Payables

• Inventory Management

• Donation Collection and Recording

• Human Resources and Payroll

• IT Controls

• Personal Data Protection Act

• Investment Activities

• Cash and Treasury Management


The Building Committee reviewed the building progress of Ren Ci’s upcoming Nursing Home.

In addition, the committee reviewed the waiver list in relation to maintenance services, and

addition and alteration works tender approvals. The committee met thrice during the year.


The Community Engagement Committee oversees fundraising, volunteers and corporate

communication functions. During the year, it reviewed and endorsed policies under its

purview, and reviewed its Terms of Reference. The committee also set out the financial year’s

fundraising target and monitored the expenditure against the forecasted budget. It also reviewed

the manner of recognition and appreciation to donors and volunteers. As per previous years,

the committee maintained and carried out oversight of the various fundraising events. The

62

committee also directed management to reach out to the youths and looked into producing a

corporate video. The committee met four times during the year.


The Governance & Risk Committee reviewed the newly launched Charity Transparency

Framework and recommended it as a guide towards disclosure. As a result of meeting qualifying

standards in disclosure under the Charity Transparency Framework, the Organisation has

been invited once again, to participate in the Charity Governance Awards (CGA). The CGA, an

initiative of the Charity Council to promote good governance in the charity sector, recognises

charities that have adopted the highest standards of governance. The committee also reviewed

our practices in accordance with developments set by the Charity Council to ensure that good

governance is upheld. The committee also endorsed the Governance Statement and the online

governance evaluation submitted to the Charity Portal for which all areas in the checklist were

met. Following a risk assessment, the committee also assessed the need for a risk-based

internal audit. Towards good governance, the committee opined that Board evaluation should

continue to be done on an annual basis but recommended some changes to the form to

make the evaluation more meaningful. The committee reviewed and endorsed revisions to the

Code of Conduct, Conflict of Interest and Whistleblowing policies. In addition, the Committee

endorsed the Board’s Term of Reference. The committee met twice during the year.


The Human Resource Committee reviewed human resource-related policies, aligning some

with industry practice. In addition, the committee endorsed a three-year workplan that seeks

to improve employee engagement, and talent attraction and retention. The committee also

reviews and endorses managers’ salaries and adjustments on an annual basis. The committee

met twice during the year.


In keeping with the Code of Governance for Charities and Institutions of Public Character,

the Chairperson of the Investment Committee stepped down from Chairmanship after four

consecutive years with a new Chairperson set in place by the Nominating Committee. The

investment Committee reviewed investment-related policies, for approval by the board, to meet

the investment objectives of the Organisation. The committee also recommended suitably

qualified external fund managers to implement the investment policy. Once appointed, the

During the year ended 31 March 2016, the AC reviewed the internal controls over “patients’

admission, collection and account receivable management” of our nursing home at Bukit Batok

Street 52 which commenced operations in January 2015. In addition, the AC reviewed the

internal controls over the approval of those procurements which are not subject to competitive

bidding process and the collection, recording and safe custody of our donation boxes.

The Hospital outsourced its internal audit function to Pricewaterhouse Coopers Risk Services

Pte Ltd from January 2012 to August 2014. In June 2016, the Board, with the recommendation

of the AC, appointed Ernst & Young Advisory Pte Ltd to conduct internal audit on the following

key operations of the Hospital over the next two financial years :-

• Patients Admission and Ward Operations

• Patients’ Collection and Account Receivable Management

• Facility Management

• Procurement and Payables

• Inventory Management

• Donation Collection and Recording

• Human Resources and Payroll

• IT Controls

• Personal Data Protection Act

• Investment Activities

• Cash and Treasury Management


The Building Committee reviewed the building progress of Ren Ci’s upcoming Nursing Home.

In addition, the committee reviewed the waiver list in relation to maintenance services, and

addition and alteration works tender approvals. The committee met thrice during the year.


The Community Engagement Committee oversees fundraising, volunteers and corporate

communication functions. During the year, it reviewed and endorsed policies under its

purview, and reviewed its Terms of Reference. The committee also set out the financial year’s

fundraising target and monitored the expenditure against the forecasted budget. It also reviewed

the manner of recognition and appreciation to donors and volunteers. As per previous years,

the committee maintained and carried out oversight of the various fundraising events. The

63

committee monitored and assessed the performance of these fund managers, reporting to

the Board on the investment performance of funds under these fund managers’ management

and regularly reviewed the investments, the target asset allocation and the composition of

the portfolio managed by the fund managers for the Organisation. In addition, the committee

monitored the fund managers to ensure that they follow the investment guidelines set by the

Board. The committee met four times during the year.


The Medical Advisory Committee endorsed on the waiver of competition framework for both

proprietary and non-proprietary pharmaceuticals, and clinical services. The committee also

sought to strengthen the diversity of its membership, and brought onboard an allied health

professional. Patient care-related incidents and complaints were reviewed, with particular

emphasis on recommendations for improvement, as well as recommendations to explore good

practices stemming from a major outbreak incident in the healthcare sector. Besides review

of the clinical quality indicators, the committee encouraged continuing collaboration amongst

staff and healthcare partners. The committee met four times during the year.


The Nominating Committee reviewed the performance of Board members and the Board

matrix to prepare for Board renewal in May, and invited nominees to serve on Board and

Board sub-committees as part of a succession pipeline after assessing them for suitability. The

Committee also put in place new Chairpersons for both the Audit Committee and Investment

Committee. The committee met once during the year.

All Sub-Committees are empowered to decide matters within their Terms of Reference and such

decisions shall be referred to the Board of the Organisation for ratification.

Governance Evaluation

The Organisation carried out an online governance evaluation on the extent of its compliance with

the essential guidelines in the Code of Governance for Charities and IPCs (“the Code”) via the

charity portal in July 2015.

The Governance & Risk Committee is pleased to report that the Organisation and Board have

complied with the guidelines of the Code.

The level of compliance by the Organisation can be viewed at www.charities.gov.sg

The board also conducts annual self-evaluation to assess its performance and effectiveness.

Policy on Conflict of Interest

Since 2008, the Board has put in place a policy where all members of the Board, Sub Committees,

staff or volunteers (collectively the “Members”), when acting on behalf of the Organisation, must

ensure that the deliberations and decisions made are in the interest of the Organisation, and the

interest of the Organisation is protected when entering into a transaction, contract or arrangement.

All members shall promptly and fully disclose, in accordance with the procedures laid down by the

Organisation, all interests (actual or potential) which could conflict with their duties and shall not in

any way be involved in the transaction, or influence the outcome of the transaction.

The policy was reviewed during the financial year. As the policy remains relevant, no updates were required.

Code of Business Conduct

Since 2012, the Organisation has in place a Code of Business Conduct policy (“Code”) which

is posted on the Organisation’s website. The Code is applicable to the directors of the Board,

members of the Sub-Committees, employees and volunteers. Standards of the Code cover integrity,

impartiality, discretion, duty of loyalty, courtesy & respect, diversity, accountability, confidentiality, use

of the Organisation’s resources and electronic media, intellectual property rights, communication

with external parties and media, contractual relations, acceptance of gifts & tips, health & safety,

use of illegal drugs, engaging in political activities, conflict of interest, conduct outside work hours,

secondary employment and business practices.

Whistleblowing Policy

The Organisation also has in place, a Whistleblowing policy since 2008. This policy allows staff and

external parties such as volunteers and contractors to raise concerns and observations in confidence

to the Organisation. Such concerns include breaches of the Code. The policy encourages the

whistleblowers to identify themselves but allows for anonymous complaints in certain circumstances.

It makes available the contact of the Audit Committee Chairman and the Board Chairman. The Audit

Committee has the authority and responsibility to commission and review investigations and their

findings of the complaints, with the full co-operation of management and use of other resources,

where necessary.

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committee monitored and assessed the performance of these fund managers, reporting to

the Board on the investment performance of funds under these fund managers’ management

and regularly reviewed the investments, the target asset allocation and the composition of

the portfolio managed by the fund managers for the Organisation. In addition, the committee

monitored the fund managers to ensure that they follow the investment guidelines set by the

Board. The committee met four times during the year.


The Medical Advisory Committee endorsed on the waiver of competition framework for both

proprietary and non-proprietary pharmaceuticals, and clinical services. The committee also

sought to strengthen the diversity of its membership, and brought onboard an allied health

professional. Patient care-related incidents and complaints were reviewed, with particular

emphasis on recommendations for improvement, as well as recommendations to explore good

practices stemming from a major outbreak incident in the healthcare sector. Besides review

of the clinical quality indicators, the committee encouraged continuing collaboration amongst

staff and healthcare partners. The committee met four times during the year.


The Nominating Committee reviewed the performance of Board members and the Board

matrix to prepare for Board renewal in May, and invited nominees to serve on Board and

Board sub-committees as part of a succession pipeline after assessing them for suitability. The

Committee also put in place new Chairpersons for both the Audit Committee and Investment

Committee. The committee met once during the year.

All Sub-Committees are empowered to decide matters within their Terms of Reference and such

decisions shall be referred to the Board of the Organisation for ratification.

Governance Evaluation

The Organisation carried out an online governance evaluation on the extent of its compliance with

the essential guidelines in the Code of Governance for Charities and IPCs (“the Code”) via the

charity portal in July 2015.

The Governance & Risk Committee is pleased to report that the Organisation and Board have

complied with the guidelines of the Code.

The level of compliance by the Organisation can be viewed at www.charities.gov.sg

The board also conducts annual self-evaluation to assess its performance and effectiveness.

Policy on Conflict of Interest

Since 2008, the Board has put in place a policy where all members of the Board, Sub Committees,

staff or volunteers (collectively the “Members”), when acting on behalf of the Organisation, must

ensure that the deliberations and decisions made are in the interest of the Organisation, and the

interest of the Organisation is protected when entering into a transaction, contract or arrangement.

All members shall promptly and fully disclose, in accordance with the procedures laid down by the

Organisation, all interests (actual or potential) which could conflict with their duties and shall not in

any way be involved in the transaction, or influence the outcome of the transaction.

The policy was reviewed during the financial year. As the policy remains relevant, no updates were required.

Code of Business Conduct

Since 2012, the Organisation has in place a Code of Business Conduct policy (“Code”) which

is posted on the Organisation’s website. The Code is applicable to the directors of the Board,

members of the Sub-Committees, employees and volunteers. Standards of the Code cover integrity,

impartiality, discretion, duty of loyalty, courtesy & respect, diversity, accountability, confidentiality, use

of the Organisation’s resources and electronic media, intellectual property rights, communication

with external parties and media, contractual relations, acceptance of gifts & tips, health & safety,

use of illegal drugs, engaging in political activities, conflict of interest, conduct outside work hours,

secondary employment and business practices.

Whistleblowing Policy

The Organisation also has in place, a Whistleblowing policy since 2008. This policy allows staff and

external parties such as volunteers and contractors to raise concerns and observations in confidence

to the Organisation. Such concerns include breaches of the Code. The policy encourages the

whistleblowers to identify themselves but allows for anonymous complaints in certain circumstances.

It makes available the contact of the Audit Committee Chairman and the Board Chairman. The Audit

Committee has the authority and responsibility to commission and review investigations and their

findings of the complaints, with the full co-operation of management and use of other resources,

where necessary.

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STATEMENT BY THE BOARD OF DIRECTORS& FINANCIAL STATEMENTS

董事会及财政报告

68

REN CI HOSPITAL (Registration No: 201018593M)

Institutions of a Public Character Number: 000712 (Registered under the Charities Act, Chapter 37)

Statement by Directors and Financial Statements

Year Ended 31 March 2016

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Statement by Directors and Financial Statements

Contents Page

Statement by Directors ....................................................................................................................... 1

Independent Auditor’s Report ............................................................................................................ 3

Statement of Financial Activities and Other Comprehensive Income ................................................ 5

Statement of Financial Position.......................................................................................................... 6

Statement of Cash Flows ................................................................................................................... 7

Notes to the Financial Statements ..................................................................................................... 8

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1

Statement by Directors

The directors of Ren Ci Hospital (the “Hospital”) are pleased to present their report together with the audited financial statements of the Hospital for the reporting year ended 31 March 2016.

1. Opinion of the directors

In the opinion of the directors,

(a) the accompanying financial statements are drawn up so as to give a true and fair view of the financial position and financial activities of the Hospital for the reporting year covered by the financial statements; and

(b) at the date of the statement there are reasonable grounds to believe that the Hospital will be able to pay its debts as and when they fall due.

2. Directors in office at date of statement

The directors of the Hospital in office at the date of this statement are:

Chua Thian Poh (Chairman)Chong Shiao Feng (Vice Chairman)Lim Chai Boon (Vice Chairman)Seow Choke Meng (Vice Chairman)Dr See Long Hian (Treasurer)Ching Chiat Kwong (Appointed on 1 July 2015)Prof Choo Wee Jin PhilipAlice Chua Siow Poh (Appointed on 1 July 2015)Dr Ee Chye HuaLeow Teng HockLim Eng KooNeo Kah Kiat (Appointed on 1 July 2015)Seah Choo MengSeah Kiat SengTan Boon HooTan Henry @ Henn TanTan Huay LimTor Teck JinWong Ah LongYap Eu WinYap Wai MingYeo Hung ChuanYip Chee Seng

3. Arrangements to enable directors to acquire benefits by means of the acquisition of shares and debentures and director’s interest in shares or debentures

The Hospital is a company limited by guarantee and has no share capital.

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4. Options

The Hospital is a company limited by guarantee. As such, there are no share options or unissued shares under option.

5. Independent auditor

RSM Chio Lim LLP has expressed willingness to accept re-appointment.

The board of directors approved and authorised these financial statements for issue.

On behalf of the directors

................................................ ................................................Chua Thian Poh Lim Chai BoonDirector Director

18 June 2016

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3

Independent Auditor’s ReportIndependent Auditor's Report to the Members of REN CI HOSPITAL (Registration No: 201018593M)

Report on the financial statements

We have audited the accompanying financial statements of Ren Ci Hospital (the “Hospital”), which comprise the statement of financial position as at 31 March 2016, and the statement of financial activities and statement of cash flows for the reporting year then ended, and significant accounting policies and other explanatory information.

Management’s responsibility for the financial statements

Management is responsible for the preparation of financial statements that give a true and fair view in accordance with the provisions of the Singapore Companies Act, Chapter 50 (the “Companies Act”), the Singapore Charities Act, Chapter 37 (the “Charities Act”) and Singapore Financial Reporting Standards, and for devising and maintaining a system of internal accounting controls sufficient to provide a reasonable assurance that assets are safeguarded against loss from unauthorised use or disposition; and transactions are properly authorised and that they are recorded as necessary to permit the preparation of true and fair financial statements and to maintain accountability of assets.

Auditor’s responsibility

Our responsibility is to express an opinion on these financial statements based on our audit. We conducted our audit in accordance with Singapore Standards on Auditing. Those standards require that we comply with ethical requirements and plan and perform the audit to obtain reasonable assurance whether the financial statements are free from material misstatement.

An audit involves performing procedures to obtain audit evidence about the amounts and disclosures in the financial statements. The procedures selected depend on the auditor’s judgement, including the assessment of the risks of material misstatement of the financial statements, whether due to fraud or error. In making those risk assessments, the auditor considers internal control relevant to the entity’s preparation of financial statements that give a true and fair view in order to design audit procedures that are appropriate in the circumstances, but not for the purpose of expressing an opinion on the effectiveness of the entity’s internal control. An audit also includes evaluating the appropriateness of accounting policies used and the reasonableness of accounting estimates made by management, as well as evaluating the overall presentation of the financial statements.

We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our audit opinion.

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Independent Auditor's Report to the Members of REN CI HOSPITAL (Registration No: 201018593M)– 2 –

Opinion

In our opinion, the financial statements are properly drawn up in accordance with the provisions of the Companies Act, the Charities Act and Singapore Financial Reporting Standards so as to give a true and fair view of the financial position of the Hospital as at 31 March 2016 and the financial activities and cash flows of the Hospital for the year ended on that date.

Reporting on other legal and regulatory requirements

In our opinion,

(a) The accounting and other records required by the Companies Act to be kept by the Hospital have been properly kept in accordance with the provisions of the Companies Act; and

(b) The fund-raising appeals held during the reporting year have been carried out in accordance with regulation 6 of the Charities (Fund-raising appeals) Regulations 2007 under the Charities Act, chapter 37 and proper accounts and other records have been kept for the fund-raising appeals.

During the course of our audit, nothing has come to our attention that caused us to believe that during the reporting year:

(a) The use of the donation monies was not in accordance with the objectives of the Hospital as required under regulation 16 of the Charities (Institutions of a Public Character) Regulations; and

(b) The Hospital has not complied with the requirements of regulation 15 (Fund-raising expenses) of the Charities (Institutions of a Public Character) Regulations.

RSM Chio Lim LLP Public Accountants and Chartered Accountants Singapore

18 June 2016

Partner in charge of audit: Chan Sek Wai Effective from year ended 31 March 2013

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5

Statement of Financial Activities and Other Comprehensive Income 1.Year Ended 31 March 2016 2.

3.

Notes2016

$2015

$4.

Incoming resources 5.

Voluntary income - Donations 4 4,373,987 2,238,305 6.

Government subvention grants 40,998,854 25,869,797 7.

Funds raising income 5 4,782,433 7,115,872 8.

Interest & investment income 6 919,038 2,586,252 9.

Charitable income 7 11,560,571 8,052,624 10.

Other incoming resources 8 3,085,663 2,924,865 11.12.

Total incoming resources 65,720,546 48,787,715 13.14.

Less: resources expended 15.

Cost of generating funds 16.

- Fund raising expenditure 5 1,007,759 875,223 17.

- General donations 16,119 66,330 18.

Investment expenses 101,744 103,843 19.

Charitable activities expenses 9 42,092,453 35,826,822 20.

Other operating and administration expenses 10 3,275,085 2,937,341 21.

Allowance for impairment on receivables 18 560,860 212,572 22.23.

Total resources expended 47,054,020 40,022,131 24.25.

Net surplus for the year 18,666,526 8,765,584 26.27.

Other comprehensive income 28.

Available-for-sale financial assets 14 22,525 (55,035) 29.

Total comprehensive income 22,525 (55,035) 30.

Total funds brought forward 75,477,622 66,767,073 31.32.

Total funds carried forward 94,166,673 75,477,622 33.34.

Total funds carried forward 94,166,673 75,477,622 35.

Community Silver Trust Fund 14A 10,780,548 9,569,969 36.

Total funds for the Hospital as at year end 14 104,947,221 85,047,591 1.

The accompanying notes form an integral part of these financial statements.

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Statement of Financial Position 1.As at 31 March 2016 2.

Notes2016

$2015

$ 3.4.

ASSETS 5.Non-current assets 6.Plant and equipment 15 1,100,798 1,095,228 7.Intangible assets 16 4,520,909 4,719,349 8.

9.Total non-current assets 5,621,707 5,814,577 10.

11.Current assets 12.Inventories 17 28,472 – 13.Trade and other receivables 18 14,117,239 9,182,574 14.Other assets 19 632,636 567,137 15.Investment securities 20 47,826,842 44,809,411 16.Cash and cash equivalents 21 45,176,789 33,732,199 17.

18.Total current assets 107,781,978 88,291,321 19.Total assets 113,403,685 94,105,898 20.

21.FUNDS AND LIABILITIES 22.Current liabilities 23.Trade and other payables 22 7,037,137 6,414,057 24.Other liabilities 23 1,419,327 2,644,250 25.

26.Total current liabilities 8,456,464 9,058,307 27.

28.The Funds of the Hospital 29.Restricted funds 14 12,298,366 11,072,096 30.Unrestricted funds 14 92,233,950 73,583,115 31.Fair value reserves 14 414,905 392,380 32.

33.Total funds 104,947,221 85,047,591 34.Total funds and liabilities 113,403,685 94,105,898 35.

36.


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Statement of Cash Flows 1.

Year Ended 31 March 2016 2.3.

2016$

2015$

4.

Cash flows from operating activities 5.

Surplus for the year 18,666,526 8,765,584 6.

Adjustments for: 7.

(Gains)/Losses related to restricted fund (15,691) 8,743 8.

Dividend income (414,625) (440,081) 9.

Interest income (1,626,236) (1,251,826) 10.

Amortisation of intangible assets 1,244,194 1,266,925 11.

Depreciation of plant and equipment 2,647,943 2,012,384 12.

Amortisation of government grants (3,313,261) (2,765,643) 13.

Fair value losses/(gains) on investment securities 635,621 (730,625) 14.

Losses/(Gains) on disposal of investment securities 500,078 (156,178) 15.

Loss on disposal of plant and equipment 8,827 26,239 16.

Operating cash flows before changes in working capital 18,333,376 6,735,522 17.

Inventories (28,472) – 18.

Trade and other receivables (4,978,937) (3,618,991) 19.

Other assets (65,499) (237,388) 20.

Trade and other payables 623,080 1,831,625 21.

Other liabilities (725,639) 360,867 22.

23.Net cash flows generated from operating activities 13,157,909 5,071,635 24.

25.

Cash flows from investing activities 26.

Purchase of investments (6,004,000) (8,250,000) 27.

Net disposal/ purchase of investments by fund managers (673,361) (356,561) 28.

Purchase of plant and equipment (2,425,570) (11,594,251) 29.

Proceed from disposal of investments 2,282,500 4,168,769 30.

Proceed from disposal of plant and equipment – 2,409 31.

Government grants on capital expenditure 2,067,545 10,898,910 32.

Dividends received 409,315 440,080 33.

Interest received 1,643,388 1,308,716 34.

35.Net cash flows used in investing activities (2,700,183) (3,381,928) 36.

37.Net increase in cash and cash equivalents 10,457,726 1,689,707 38.

Cash and cash equivalents, statement of cash flows, Beginning balance 20,729,135 19,039,428

39.

40.Cash and cash equivalents, statement of cash flows, Ending balance (Note 21) 31,186,861 20,729,135

41.

42.


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Notes to the Financial Statements 31 March 2016

1. General

Ren Ci Hospital (the “Hospital”) is incorporated in Singapore on 1 September 2010 under the Companies Act, Chapter 50. The Hospital is also a charity registered under the Charities Act, Chapter 37 and is an approved institution of a public character under the Singapore Income Tax Act, Chapter 134.

The principal activities of the Hospital are to provide medical care, nursing care and rehabilitative care for the sick; operate or oversee other care and welfare services and programs; and operate such other clinical, medical, or public health services supported by the Ministry of Health through grants, resources and/or contracts to cope with evolving public health needs for the exclusive benefit of the community in Singapore as a whole, regardless of race, religion or social background.

The financial statements combine the state of affairs and the results the following service centres:

(1) Ren Ci Community Hospital (Irrawaddy) (2) Ren Ci Nursing Home (Moulmein) (3) Ren Ci Chronic Sick Unit (Irrawaddy) (4) Ren Ci Day Rehabilitation Centre (Irrawaddy) (5) Ren Ci @ Bukit Batok St. 52 (Nursing Home) (6) Ren Ci Senior Care Centre (Bukit Batok) (7) Singapore Programme For The Integrated Care For The Elderly (Irrawaddy) (commenced

operations in July 2015)

The registered office address of the Hospital is 71 Irrawaddy Road, Singapore 329562.

Each member of the Hospital has undertaken to contribute such amounts not exceeding $10 to the assets of the Hospital in the event the Hospital is wound up and the monies are required for payment of the liabilities of the Hospital. The Hospital had 3 members (2015: 3 members) atthe end of the reporting year.

The memorandum and articles of the Hospital restricts the use of fund monies to the furtherance of the objects of the Hospital. They prohibit the payment of dividends to members.

The board of directors approved and authorised these financial statements for issue on 18 June 2016.

Basis of preparation

The financial statements have been prepared in accordance with the Singapore Financial Reporting Standards (“FRS”) and the related Interpretations to FRS (“INT FRS”) as issued by the Singapore Accounting Standards Council, the Singapore Charities Act, Chapter 37 (the “Charities Act”) and the Companies Act, Chapter 50.

The financial statements are prepared under the historical cost basis, except for certain financial assets and liabilities which are measured at fair value. Other comprehensive income comprises items of income and expenses (including reclassification adjustments) that are not recognised in the statement of financial activities, as required or permitted by FRS. Reclassification adjustments are amounts reclassified to statement of financial activities in the current period that were recognised in other comprehensive income in the current or previous periods.

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1. General (cont’d)

The preparation of financial statements in conformity with FRS requires management to make judgements, estimates and assumptions that affect the application of accounting policies and the reported amounts of asset, liabilities, income and expenses. Actual results may differ from these estimates.

The estimates and assumptions are reviewed on an ongoing basis. Revision to accounting estimates are recognised in the period in which the estimates are revised and in any future periods affected.

The financial statements are presented in Singapore dollars which is the Hospital’s functional currency.

2. Significant accounting policies and other explanatory information

2A. Significant accounting policies

Revenue recognition

Revenues including donations, gifts and grants that provide core funding or are of general nature are recognised where there is (a) entitlement, (b) certainty and (c) sufficient reliability of measurement. Such income is only deferred when: the donor specifies that the grant or donation must only be used in future accounting periods; or the donor has imposed conditions which must be met before the Hospital has unconditional entitlement. The revenue amount from services is the fair value of the consideration received or receivable from the gross inflow of economic benefits during the period arising from the course of the ordinary activities of the Hospital and it is shown net of related goods and services tax and subsidies.

(i) Patient Service Charge

Revenue from patient service is recognised when the services are performed.

(ii) Cash Donations

Cash donations which are still in collection boxes at public and other premises or are in transit to the Hospital are not recognised as income until they have been received by and under the control of the Hospital.

(iii) Financial Income

Interest income is recognised using the effective interest method. Dividend income from equity instruments is recognised as income when the entity’s right to receive payment is established.

Government Grants

Government grant is accounted for on an accrual basis in the statement of financial activities when there is reasonable assurance that the Hospital has complied with all the terms and conditions attached to the grant and that there is reasonable certainty that the grant will be received.

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2. Significant accounting policies and other explanatory information (cont’d)

2A. Significant accounting policies (cont’d)

A grant in recognition of specific expenses is recognised as income over the periods necessary to match them with the related costs that they are intended to compensate, on a systematic basis.

Government grants for the purchase of plant and equipment and intangible assets are presented as a deduction from plant and equipment and intangible assets. They are recognised as a reduction in the depreciation or amortisation charge over the useful life of the asset.

Donation in kind

Goods donated are recorded at values based on a reasonable estimate of their value. Assets which are donated for resale or consumption are not recorded when received if the values of such assets are not material and it is not practical to ascertain the value of the items involved. No value is ascribed to volunteer services.

Employee benefits

Contributions to a defined contribution retirement benefit plan are recorded as an expense as they fall due. The entity’s legal or constructive obligation is limited to the amount that it agrees to contribute to an independently administered fund (such as the Central Provident Fund in Singapore, a government managed defined contribution retirement benefit plan).

All short term employee benefits, including accumulated compensated absences, are recognised in the statement of financial activities in the period in which the employees render their services.

A liability for bonuses is recognised where the entity is contractually obliged or where there is constructive obligation based on past practice.

Income tax

As a charity, the Hospital is exempt from tax on income and gains falling within section 13U(1) of the Income Tax Act to the extent that these are applied to its charitable objects. No tax charges have arisen in the Hospital.

Foreign currency transactions

Transactions in foreign currencies are translated to the functional currency of the Hospital at exchange rates at the dates of the transactions. Monetary assets and liabilities denominated in foreign currencies at the reporting date are retranslated to the functional currency at the exchange rate at that date. The foreign currency gain or loss on the monetary items is the difference between amortised cost in the functional currency at the beginning of the year, adjusted for effective interest and payments during the year, and the amortised cost in foreign currency translated at the exchange rate at the end of the year. Non-monetary assets and liabilities denominated in foreign currencies that are measured at fair value are retranslated to the functional currency at the exchange rate at the date that the fair value was determined. Non-monetary items in a foreign currency that are measured in items of historical cost are translated using the exchange rate at the date of the transaction. Foreign currency differences arising on retranslation are recognised in statement of financial activities, except for differences arising on the retranslation of available-for-sale equity instruments which are recognised in other comprehensive income.

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Plant and equipment

Items of plant and equipment are measured at cost less accumulated depreciation and accumulated impairment losses.

Cost includes expenditure that is directly attributable to the acquisition of the asset. Purchased software that is integral to the functionality of the related equipment is capitalised as part of the equipment.

When parts of an item of plant and equipment have different useful lives, they are accounted for as separate items (major components) of plant and equipment.

The Hospital reviews the estimated useful lives of the assets regularly based on the factors that include asset utilisation, internal technical evaluation, technological changes, environmental and anticipated use of the assets in order to determine the amount of depreciation expense to be recorded during any reporting period. Changes in the expected level of use of the assets and the Hospital’s historical experiences with similar assets after taking into account anticipated technological changes could impact the economic useful lives and the residual values of the assets, therefore, future depreciation charges could be revised.

The gain and loss on disposal of an item of plant and equipment (calculated as the difference between the net proceeds from disposal and the carrying amount of the item) is recognised in statement of financial activities.

The cost of replacing a component of an item of plant and equipment is recognised in the carrying amount of the item if it is probable that the future economic benefits embodied within the component will flow to the Hospital and its cost can be measured reliably. The carrying amount of the replaced component is derecognised. The cost of the day-to-day servicing of plant and equipment are recognised in statement of financial activities as incurred.

Depreciation is recognised as an expense in statement of financial activities on a straight-line basis over the estimated useful lives of each component of an item of plant and equipment.

Depreciation is recognised from the date that the plant and equipment are installed and are ready for use, or in respect of internally constructed assets, from the date that the asset is completed and ready for use.

The estimated useful lives for the current and comparative years are as follows:

Computers - 3 years Furniture, fittings & office equipment - 10 years Medical equipment - 5 years Motor vehicles - 5 years Renovations & installations - 5 years

Depreciation methods, useful lives and residual values are reviewed at the end of each reporting period and adjusted if appropriate.

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Intangible assets

In accordance with INT FRS 112 - Service Concession Agreements, the Hospital as an operator recognises an intangible asset to the extent that it receives a right (a licence) to charge users of the public service. The government granted the Hospital the license to operate on the land of the Community Hospital at Irrawaddy Road, which is situated on by state land rules.

The Hospital recognised the portion of the cost of construction and other assets paid by the Community Hospital as intangible assets in accordance with INT FRS 112.

Intangible assets relate to cost of construction and other assets for the Hospital, and are stated at cost less attributable government grants, accumulated amortisation and impairment losses. The carrying amounts are amortised in the statement of financial activities on a straight-line basis over 30 years on the building, and 3 to 10 years on other assets.

The Hospital was informed by the local authority that it has no objection for the continued use of the site as a community hospital by the Hospital on 3-year tenancy agreement terms for up to 30 years from the date of obtaining the temporary occupancy permit.

Inventories

Inventories are measured at the lower of cost and net realisable value. Cost is calculated using the weighted average cost formula and comprise all costs of purchase, costs of conversion and other costs incurred in bringing the inventories to their present location and condition.

Net realisable value is the estimated selling price in the ordinary course of business, less the estimated costs of completion and selling expenses.

Leases

Where the Hospital has the use of assets under operating leases, payments made under the leases are recognised in the statement of financial activities on a straight line basis over the term of the lease.

Financial assets

Non-derivative financial assets

The Hospital initially recognises loans and receivables on the date that they are originated. All other financial assets (including assets designed at fair value through statement of financial activities) are recognised initially on the trade date, which is the date that the Hospital becomes a party to the contractual provisions of the instrument.

The Hospital derecognises a financial asset when the contractual rights to the cash flows from the asset expire, or it transfers the rights to receive the contractual cash flows on the financial asset in a transaction in which substantially all the risks and rewards of ownership of the financial asset are transferred, or it neither transfers nor retains substantially all of the risk and rewards of ownership and does not retain control over the transferred asset. Any interest in transferred financial assets that is created or retained by the Hospital is recognised as a separate asset or liability.

Financial assets and liabilities are offset and the net amount presented in the statement of financial position when, and only when, the Hospital has a legal right to offset the amounts and intends either to settle on a net basis or to realise the asset and settle the liability simultaneously.

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The Hospital classified non-derivative financial assets into the following categories: financial assets at fair value through statement of financial activities, loans and receivables and available-for-sale financial assets.

Financial assets at fair value through statement of financial activities

A financial asset is classified at fair value through statement of financial activities if it is classified as held for trading or its designated as such upon initial recognition. Financial assetsare designated at fair value through statement of financial activities if the Hospital manages such investments and make purchase and sale decisions based on their fair value in accordance with the Hospital’s documented risk management or investment strategies. Attributable transaction costs are recognised in statement of financial activities as incurred. Financial assets at fair value through statement of financial activities are measured at fair value and changes therein, which takes into account any dividend income, and recognised in statement of financial activities.

Financial assets designated at fair value through statement of financial activities comprise ofequity and debt securities investments.

Loans and receivables

Loans and receivables are financial assets with fixed or determinable payments that are not quoted in an active market. Such assets are recognised initially at fair value plus any directly attributable transaction costs. Subsequent to initial recognition, loans and receivables aremeasured at amortised cost using the effective interest method, less any impairment losses.

Loans and receivables comprise cash and cash equivalents, and other receivables (excluding prepayments).

Cash and cash equivalents include bank and cash balances, on demand deposits and any highly liquid debt instruments purchased with an original maturity of three months or less. For the statement of cash flows, the items include cash and cash equivalents less cash subject to restriction. Other financial assets and financial liabilities at fair value through statement of financial activities are presented within the section on operating activities as part of changes in working capital in the statement of cash flows.

Available-for-sale financial assets

Available-for-sale financial assets are non-derivative financial assets that are designated as available for sale or are not classified in any of the above categorises of financial assets. Available-for-sale financial assets are recognised initially at fair value plus any directly attributable transaction costs. Subsequent to initial recognition, they are measured at fair value and changes therein, other than impairment losses and foreign currency differences on available-for-sale debt, instruments, are recognised in other comprehensive income and presented in the fair value reserve in equity. When an investment is derecognised, the gain or loss accumulated in equity is reclassified to statement of financial activities.

Impairment

Non-derivative financial assets

A financial asset not carried at fair value through statement of financial activities is assessed at the end of each reporting period to determine whether there is any objective evidence that it is impaired. A financial asset is impaired if objective evidence indicates a loss event has occurred after the initial recognition of the asset, and that the loss event has an impact on the estimated future cash flows of that asset that can be estimated reliably.

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Objective evidence that financial assets (including equity securities) are impaired can include default or delinquency by a debtor, indications that a debtor or issuer will enter bankruptcy, and the disappearance of an active market for a security. In addition, for an investment in an equity security, a significant or prolonged decline in its fairs value below its cost is objective evidence of impairment.

Loans and receivables

The Hospital considers evidence of impairment for loans and receivables at both a specific asset and collective level. All individually significant receivables are assessed for specific impairment. All individually significant receivables found not to be specifically impaired are then collectively assessed for any impairment that has been incurred but not yet identified. Loans and receivables that are not individually significant are collectively assessed for impairment by grouping together loans and receivables with similar risk characteristics.

An impairment loss in respect of a financial asset measured at amortised cost is calculated as the difference between its carrying amount, and the present value of the estimated future cash flows, discounted at the asset’s original effective interest rate. Losses are recognised in statement of financial activities and reflected in an allowance account against loans and receivables. Interest on the impaired asset continues to be recognised, when the Hospital considers that there is no realistic prospect of recovery of the asset, the relevant amounts are written off. If the amount of impairment loss subsequently decreases and the decrease can be related objectively to an event occurring after the impairment was recognised, the previously recognised impairment loss is reversed through statement of financial activities.

Available-for-sale financial assets

Impairment losses on available-for-sale financial assets are recognised by reclassifying the losses accumulated in the fair value reserve in equity to statement of financial activities. The cumulative loss that is reclassified from equity to statement of financial activities is the difference between the acquisition cost, net of any principal repayment and amortisation, and the current fair value, less any impairment loss previously recognised in statement of financial activities. Changes in cumulative impairment provisions attributable to application of the effective interest method are reflected as a component of interest income. If, in subsequent period, the fair value of an impaired available-for-sale debt security increases and the increase can be related objectively to an event occurring after the impairment loss was recognised in statement of financial activities, then the impairment loss is reversed. The amount of the reversal is recognised in statement of financial activities. However, any subsequent recovery in the fair value of an impaired available-for-sale equity security is recognised in other comprehensive income.

Non-financial assets

The carrying amounts of the Hospital’s non-financial assets are reviewed at each reporting date to determine whether there is any indication of impairment. If any such indication exists, the assets’ recoverable amount is estimated. An impairment loss is recognised if the carrying amount of an asset or its related cash-generating unit (CGU) exceeds its estimated recoverable amount.

84


15



The recoverable amount of an asset of CGU is the greater of its value in use and its fair value less costs to sell. In assessing value in use, the estimated future cash flows are discounted to their present value using a pre-tax discount rate that reflects current market assessment of the time value of money and the risks specific to the asset or CGU. For the purpose of impairment testing, assets that cannot be tested individually are grouped together into the smallest group of assets that generates cash inflows from continuing use that are largely independent of the cash inflows of other assets of CGU.

Impairment losses are recognised in statement of financial activities. Impairment losses recognised in respect of CGU’s are allocated first to reduce the carrying amount of any goodwill allocated to the CGU, and then to reduce the carrying amounts of the other assets in the CGU on a pro rate basis.

An impairment loss in respect of assets recognised in prior periods is assessed at each reporting date for any indications that the loss has decreased or no longer exists. An impairment loss is reversed if there has been a change in the estimate used to determine the recoverable amount. An impairment loss is reversed only to the extent that the asset’s carrying amount does not exceed the carrying amount that would have been determined, net of depreciation, if no impairment loss had been recognised.

Financial liabilities

Non-derivative financial liabilities

Financial liabilities are recognised initially on the trade date, which is the date that the Hospital becomes a party to the contractual provisions of the instrument.

The Hospital derecognises a financial liability when its contractual obligations are discharged or cancelled or expire.

Financial assets and liabilities are offset and the net amount presented in the statement of financial position when, and only when, the Hospital has a legal right to offset the amounts and intends either to settle on a net basis or to realise the asset and settle the liability simultaneously.

The Hospital classifies non-derivative financial liabilities into the other financial liabilities category. Such financial liabilities are recognised initially at fair value plus any directly attributable transaction costs. Subsequent to the initial recognition, these financial liabilities are measured at amortised cost using the effective interest method.

Derivatives

The Hospital holds derivative financial instruments to hedge its foreign currency risk exposure.

Derivatives are recognised initially at fair value; any attributable transaction costs are recognised in the statement of financial activities as incurred. Subsequent to initial recognition, derivatives are measured at fair value, and changes therein are accounted for in the statement of financial activities.

85


16



Fair value measurement

The fair value measurements and related disclosures categorise the inputs to valuation techniques used to measure fair value by using a fair value hierarchy of the following twolevels.

Level 1: Quoted prices (unadjusted) in active markets for identical assets or liabilities. Level 2: Inputs other than quoted prices included within Level 1 that are observable for the asset or liability, either directly (i.e. as prices) or indirectly (i.e. derived from prices).

Transfers between levels of the fair value hierarchy are deemed to have occurred at the beginning of the reporting year. The fair values of financial instruments traded in active markets are based on quoted market price at the end of the reporting year. The quoted market prices used for financial assets are the current bid price; the appropriate quoted market prices used for financial liabilities are the current asking price. If there is no market, or the markets available are not active, the fair value is established by using an acceptable valuation technique.

The carrying amounts of financial assets and liabilities with a maturity of less than one year are assumed to approximate their fair values because of the short period of maturity.

Funds

Unrestricted funds are available for use at the discretion of the management in furtherance of the general objective of the Hospital.

Restricted funds are subjected to restrictions on their expenditure imposed through the terms of an appeal.

Provisions

A provision is recognised if, as a result of a past event, the Hospital has a present legal or constructive obligation that can be estimated reliably and it is probable that an outflow of economic benefits will be required to settle the obligation. Provisions are determined by discounting the expected future cash flows at a pre-tax rate that reflects current market assessments of the time value of money and the risks specific to the liability.

2B. Critical judgements, assumptions and estimation uncertainties

The critical judgements made in the process of applying the accounting policies that have the most significant effect on the amounts recognised in the financial statements and the key assumptions concerning the future, and other key sources of estimation uncertainty at the end of the reporting year, that have a significant risk of causing a material adjustment to the carrying amounts of assets and liabilities currently or within the next reporting year are discussed in their respective policy or notes to the accounts. These estimates and assumptions are periodically monitored to ensure they incorporate all relevant information available at the date when financial statements are prepared. However, this does not prevent actual figures differing from estimates.

86


17

3. Related party relationships and transactions

FRS 24 on related party disclosures requires the reporting entity to disclose: (a) transactions with its related parties; and (b) relationships between parents and subsidiaries irrespective of whether there have been transactions between those related parties.

FRS 24 defines a related party as a person or entity that is related to the reporting entity and it includes:

(a) a person or a close member of that person’s family if that person:

(i) has control or joint control over the reporting entity; (ii) has significant influence over the reporting entity; or (iii) is a member of the key management personnel of the reporting entity (or of a

parent of the reporting entity).

(b) an entity is related to the reporting entity if any of the following conditions apply:

(i) the entity and the reporting entity are members of the same group; (ii) one entity is an associate or joint venture of the other entity; (iii) both entities are joint ventures of the same third party; (iv) one entity is a joint venture of a third entity and the other entity is an associate

of the third entity; (v) the entity is a post-employment benefit plan for the benefit of employees of

either the reporting entity or an entity related to the reporting entity; (vi) the entity is controlled or jointly controlled by a person identified in (a); (vii) a person identified in (a)(i) has significant influence over the entity or is a

member of the key management personnel of the entity (or of a parent of the entity); or

(viii) the entity, or any member of a group of which it is a part, provides key management personnel services to the reporting entity or to the parent of the reporting entity.

Related parties of the Hospital consist of entities of which directors of the Hospital hold directorship/executive positions in these entities.

There are transactions and arrangements between the reporting entity and members of the group and the effects of these on the basis determined between the parties are reflected in these financial statements. The intercompany balances are unsecured without fixed repayment terms and interest unless stated otherwise.

Significant related party transactions:

In addition to the transaction and balances disclosed elsewhere in the notes to the financial statements, significant related party transactions include the following: -

Related parties2016

$2015

$

Rental income 2,314,230 1,639,678Project grants received 193,012 151,202Carpark income 54,184 40,639Other income 23,720 17,048

Suppliers and consumables (421,622) (188,515)Employee benefit expense – seconded staff (957,578) (520,050)

87


18

3. Related party relationships and transactions (cont’d)

3A. Key management compensation: 2016

$2015

$

Salaries and other short-term employee benefits 1,260,214 973,157

Key management personnel are the chief executive officer and the senior officers having authority and responsibility for planning, directing and controlling the activities of the Hospital, directly or indirectly. The above amounts for key management compensation are for 7 (2015: 5) senior officers of the Hospital.

No compensation is made to any of the directors of the Hospital as their appointments are honorary.

The aggregate amount of the total remuneration paid to the Hospital's top three highest paid staff:

2016 2015

$300,001 – $350,000 2 1$250,001 – $300,000 1 2

3 3

4. Voluntary income - Donations

Included in the donations received for the year are donations received from the Board members and their affiliates totalling $605,461 (2015: $467,950).

5. Fund raising income and expenditure

In accordance with the Charities (Institutions of a Public Character) Regulations, the Hospital is required to disclose fund-raising appeals with gross receipts of more than $1 million. These included:

Income for General Fund

Fund Raising Expenses for General Fund

Net Fund Raising Income for

General Fund$ $ $

2016Charity concert 1. 1,840,630 532,811 1,307,819

2015Charity dinner 4,652,842 308,587 4,344,255

88


19

6. Interest & investment income 2016

$2015

$

Interest income 1,640,112 1,259,369Dividend income 414,625 440,080Fair value (losses) / gains on investment securities (Note 20A) (635,621) 730,625(Loss) / Gains on disposal of investment securities (500,078) 156,178Total 919,038 2,586,252

7. Charitable income 2016

$ 1,2015

$ 1,2,

Long term care 7,354,977 4,811,485 3,Community hospital 3,863,330 3,151,797 4,Day care & others 342,264 89,342 5,Total charitable income 11,560,571 8,052,624 6,

7,

8. Other incoming resources 2016

$2015

$

Rental income (Note 26) 2,663,339 2,544,237Carpark income 292,041 260,204Other income 130,283 120,424Total 3,085,663 2,924,865

9. Charitable activities expenses 2016

$2015

$

Employee benefits expense (Note 11) 27,864,089 22,751,533Rental expense (Note 27) 2,411,423 2,739,693Supplies & consumables 5,124,779 4,076,768Upkeep costs 5,417,099 4,884,645Amortisation of intangible assets (Note 16) 798,022 875,753Depreciation of plant & equipment (Note 15) 2,239,664 1,601,895Other costs 675,164 963,321Amortisation of deferred capital grants- Intangible assets (Note 16) (670,784) (726,482)- Plant & equipment (Note 15) (1,771,997) (1,340,304)Loss on disposal of plant and equipment 4,994 –Total 42,092,453 35,826,822

89


20

10. Other operating and administration expenses 2016

$2015

$

Employee benefits expense (Note 11) 529,505 428,874Rental expense (Note 27) 542,825 469,779Upkeep costs 928,939 693,219Amortisation of intangible assets (Note 16) 446,172 391,172Depreciation of plant & equipment (Note 15) 408,279 410,489Amortisation of deferred capital grants- Intangible assets (Note 16) (375,034) (324,497)- Plant & equipment (Note 15) (323,026) (296,210)Loss on disposal of plant and equipment 3,833 26,239Other costs 1,113,592 1,138,276Total 3,275,085 2,937,341

11. Employee benefits expense 2016

$2015

$

Short term employee benefits expense 20,680,140 17,227,666Contributions to defined contribution plan 3,008,228 2,382,228Staff benefits and allowances 4,705,226 3,570,513

28,393,594 23,180,407

The employee benefits expense is presented in the Statement of Financial Activities as follows:

Charitable Activities Expenses

Other Operating and

Administration Expenses Total

$ $ $

2016 27,864,089 529,505 28,393,5942015 22,751,533 428,874 23,180,407

12. Tax-exempt receipts

The Hospital enjoys a concessionary tax treatment whereby qualifying donors are granted tax deduction for the donations made to the Hospital. The quantum of the tax deduction for each calendar year may vary in accordance with the Singapore Budget. The Institution of Public Character status granted to the Hospital for general donations is for the period from 16 November 2013 to 15 November 2018 under the Health Endowment Fund Decentralised Scheme.

2016$

2015$

Tax-exempt receipts 7,261,517 7,409,820Non tax-exempt receipts 1,894,903 1,944,356

9,156,420 9,354,176

90


21

13. Reserves policy 2016 2015

Unrestricted fund $92,233,950 $73,583,115Ratio of reserves to annual operating expenditure 2.03 1.89

The reserves of the Hospital provide financial stability and a means for the development of the Hospital’s activities. The Hospital intends to maintain the reserves at a level sufficient for its operating needs. The Board of Directors reviews the level of reserves regularly for the Hospital’s continuing obligations.

91

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92


23

14A. Community Silver Trust

The movements in the Community Silver Trust (“CST”) are as follows:

2016$ 1,

2015$

2,Balance at the beginning of the year 9,569,969 3, 2,961,118

4,Income: 5,Government grants received 8,402,651 6,10,841,448

7,Less: Utilisation 8,Business Model Enhancements 307,083 9, 91,511Up-skilling Programme and Workshops 634,903 10, 132,693Manpower Training Programme 477,723 11, 227,444Communications/ Business Enhancements 2,223,773 12,1,431,126Human Resource Management and Development 40,483 13, 80,345Strategic Planning 5,456 14, –Utilisation of CST matching grants to fund recurrent operating expenses 3,502,651

15,2,269,478

Total amount utilised 7,192,072 16,4,232,59717,Balance as at end of year (Note 14) 10,780,548 18,9,569,969

The objective of the CST is to encourage donations and provide additional resources for the service providers in the Intermediate and Long-Term Care sector to enhance their capabilities, provide value-added services to achieve higher quality care, and enhance the affordability of step-down care for service users and patients.

The Hospital received $8,402,651 (2015: $10,841,448) from CST in the reporting year ended 31 March 2016, being eligible donation income earned in 2015, which met the terms and conditions under the agreement of the matching grant.

93

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95


15. Plant and equipment (cont’d)

The depreciation expense is as follows:

Charitable activities expenses

Other operatingand

administrative expenses Total

$ $ $

2016 2,239,664 408,279 2,647,9432015 1,601,895 410,489 2,012,384

The amortisation of government grants is as follows:


Other operatingand


$ $ $

2016 1,771,997 323,026 2,095,0232015 1,340,304 296,210 1,636,514

16. Intangible assets $ 1.

Cost: 2.At 1 April 2014 6,277,147 3.Adjustment for non-claimable goods and services input taxes (700) 4.Disposals (33,213) 5.At 31 March 2015 6,243,234 6.Adjustment for non-claimable goods and services input taxes (111) 7.Disposals (11,986) 8.At 31 March 2016 6,231,137 9.

10.Accumulated amortisation: 11.At 1 April 2014 1,340,790 12.Amortisation for the year 1,266,925 13.Amortisation of government grants (1,050,979) 14.Disposals (31,386) 15.Adjustment for non-claimable goods and services input taxes (1,465) 16.At 31 March 2015 1,523,885 17.Amortisation for the year 1,244,194 18.Amortisation of government grants (1,045,818) 19.Disposals (11,922) 20.Adjustment for non-claimable goods and services input taxes (111) 21.At 31 March 2016 1,710,228 22.

23.Carrying value: 24.At 1 April 2014 4,936,357 25.At 31 March 2015 4,719,349 26.At 31 March 2016 4,520,909 27.

28.

96


16. Intangible assets (cont’d)

The accumulated government grants received up to 31 March 2016 for the purchase of intangible assets and other assets for the Hospital amounted to $32,215,088 (2015:$32,215,088). There are no government grants received during the current reporting year ended 31 March 2016. These grants from the Ministry of Health are funds given to the Hospital for the building of the Community Hospital at Irrawaddy Road, and related plant and equipment.

The amortisation of intangible assets is as follows:


Other operatingand


$ $ $

2016 798,022 446,172 1,244,1942015 875,753 391,172 1,266,925

The amortisation of government grants is as follows:


Other operatingand


$ $ $

2016 670,784 375,034 1,045,8182015 726,482 324,497 1,050,979

17. Inventories 2016

$2015

$

Drug supplies 28,472 –

18. Trade and other receivables 2016

$2015

$

Trade receivables:Patients 4,845,802 3,469,274Allowance for impairment (2,192,674) (1,736,439)Net trade receivables – subtotal 2,653,128 1,732,835

Other receivables:Dividend receivable 5,310 –Interest receivable 267,868 280,641Grants receivable (a)

9,994,619 6,579,470Outside parties 1,201,314 589,628Allowance for impairment (5,000) –Net other receivables – subtotal 11,464,111 7,449,739Total trade and other receivables 14,117,239 9,182,574

97


18. Trade and other receivables (cont’d)

2016$

2015$

Movements in above allowance:Balance at beginning of the year 1,736,439 1,763,113Allowance for impairment on trade receivables recognised

during the year 555,860 212,572Allowance for impairment on other receivables recognised

during the year 5,000 –Bad debts written off for receivables due from patients (119,250) (244,087)Recovery from patients 19,625 4,841Balance at end of the year 2,197,674 1,736,439

(a) Included in grants receivable were various capital grants and operating grants receivable from Ministry of Health.

The Hospital evaluates whether there is any objective evidence that trade receivables are impaired and determines the amount of impairment loss as a result of the inability of the patients to make required payments. The Hospital determines the estimates based on the ageing of the trade receivables balance and credit worthiness. If the financial condition of the patients were to deteriorate, actual write offs would be higher than estimated. In cases where the above process is not feasible, a collective evaluation of impairment is performed.

The table below illustrates the ageing analysis for trade receivables:

2016 1. 2015

Gross$

Impairment loss$

2.Gross

$

Impairmentloss

$Trade receivables:Less than 1 year 3,346,882 (799,384) 2,104,490 (442,076)Between 1 to 2 years 709,235 (603,605) 535,081 (464,660)More than 2 years 789,685 (789,685) 829,703 (829,703)Subtotal 4,845,802 (2,192,674) 3,469,274 (1,736,439)

19. Other assets 2016

$2015

$

Deposits to secure services 405,323 299,951Prepayments 227,313 267,186

632,636 567,137

98


20. Investment securities 2016

$1, 2015

$

Financial assets at fair value through statement of financial activities:

Funds held with Fund Managers:Quoted investments:Derivatives (Note 24) 144,116 (14,258)Equity shares 6,396,744 6,725,199Debt securities (a) 15,594,827 16,177,340Fair value at end of the year 22,135,687 22,888,281

Investments available-for-sale at fair value through other comprehensive income:

Balance is made up of:Quoted equity shares 289,500 ` 312,000Quoted preference shares in financial institutions, atfair value 3,066,210 3,077,580

Debt securities (a) 22,335,445 18,531,550Fair value at end of the year 25,691,155 21,921,130Total investment securities 47,826,842 44,809,411

(a) The rate of interest for the debt securities with fixed maturity range from 1.63% to 5.50% (2015: 1.80% to 5.9%) per annum.

Level 1$

1,Level 2$

Total$

2016Financial assets at fair value through statement

of financial activities 6,396,744 15,738,943 22,135,687Investments available-for-sale at fair value

through other comprehensive income 4,366,210 21,324,945 25,691,155Total investment securities 10,762,954 37,063,888 47,826,842

Level 1$

1,Level 2$

Total$

2015Financial assets at fair value through statement

of financial activities 6,725,199 16,163,082 22,888,281Investments available-for-sale at fair value

through other comprehensive income 4,413,580 17,507,550 21,921,130Total investment securities 11,138,779 33,670,632 44,809,411

99


20. Investment securities (cont’d)

20A. Financial assets at fair value through statement of financial activities:

2016$

2015$

Funds held with Fund Managers:Movements during the year:Fair value at beginning of the year 22,888,281 20,671,684Additions 9,986,453 19,064,193Disposals (10,103,426) (17,578,221)(Decrease)/Increase in fair value through statement of financial activities (Note 6) (635,621) 730,625Fair value at end of the year 22,135,687 22,888,281

20B. Investments available-for-sale at fair value through other comprehensive income:

2016$

2015$

Movements during the year:Fair value at beginning of the year 21,921,130 17,719,665Additions 6,004,000 8,256,000Disposals (2,256,500) (3,999,500)Increase/(Decrease) in fair value through other comprehensive income 22,525 (55,035)Fair value at end of the year 25,691,155 21,921,130

20C. Maturity of the investment securities

A summary of the maturity dates for the quoted bonds as at the end of reporting year is as follows:

2016$

2015$

Within 1 year 501,150 1,408,592Within 1 to 5 years 8,186,140 5,971,829After 5 years 6,907,537 8,796,919Total quoted bonds in corporations at fair value through statement of financial activities 15,594,827 16,177,340

2016$

2015$

Within 1 year 499,500 –Within 1 to 5 years 1,511,000 3,792,620After 5 years 20,324,945 14,738,930Total quoted bonds in corporations at fair value through other comprehensive income 22,335,445 18,531,550

There are investments in debt securities or similar instruments. Such investments are exposed to both currency risk and market price risk arising from uncertainties about future values of the investment securities.

100


20. Investment securities (cont’d)

20D. Equity price risk

Sensitivity analysis: The effect is as follows:

2016$

2015$

A hypothetical 10% increase in the market index of quoted financial assets would have an effect on pre-tax profit of 4,768,273 4,482,367

For similar price decreases in the fair value of the above financial assets, there would be comparable impacts in the opposite direction.

This figure does not reflect the currency risk, which has been considered in the foreign currency risks analysis section only. The hypothetical changes in basis points are not based on observable market data (unobservable inputs).

21. Cash and cash equivalents 2016

$2015

$

Unrestricted funds(1)31,186,861 20,729,135

Restricted funds 13,989,928 13,003,064Cash and cash equivalents at end of reporting year 45,176,789 33,732,199

Restricted funds:Fixed deposits pledged, placed under Kwan Im Thong Hood

Cho Temple Medical Assistance Project 1,511,432 1,500,119Medifund Account 779,204 1,278,488Cash and cash equivalents managed by fund managers 918,744 654,488Government subsidies received from Community Silver

Trust (Note 14) 10,780,548 9,569,969Total restricted funds 13,989,928 13,003,064

Interest earning balances 16,430,176 20,154,607

(1) Includes $157,965 (2015: $315,001) relating to patients’ fund (Note 23)

The rate of interest for the cash on interest earning accounts is between 0.12% and 1.89% (2015: 0.12% and 1.38%) per annum.

101


22. Trade and other payables 2016

$2015

$

Trade payables:Third parties and accrued liabilities 6,957,345 16,404,937

Other payables:Outside parties 70,767 –Payables in relation to investment securities 9,025 9,120Total trade and other payables 7,037,137 6,414,057

23. Other liabilities 2016

$2015

$

Deferred income (1) 133,000 770,420Patients’ funds (Note 21) (2) 157,965 315,001Patients’ deposits 272,608 206,897Monies held on behalf of Medifund Account (Note 21) 779,204 1,278,488Other deposits received 76,550 73,444

1,419,327 2,644,250

(1) Deferred income relates to income received under fund raising appeals held after year end.

(2) Patients’ funds relate to monies received on behalf of the patients. The patient funds include the following:

Patient own funds are funds safe-kept by the Hospital for the patients. These funds are accumulated from the monetary gifts given by external parties to the patients during festive seasons and government payouts over the years.

Patient welfare funds are funds allocated for patients’ welfare usage.

102


24. Derivatives financial instruments

These include the gross amount of all notional values for contracts that have not yet been settled or cancelled as at the end of the reporting year. The amount of notional value outstanding is not necessarily a measure or indication of market risk, as the exposure of certain contracts may be offset by that of other contracts.

PrincipalReference currency 1. Maturity

Favourable (Unfavourable)

(Note 20)$ $

2016

Forward currency contracts 2,220,000 USD

28 April 2016to

27 May 2016 144,116

2015

Forward currency contracts 1,770,000 USD

29 April 2015to

28 May 2015 (14,258)

Forward currency contracts are utilised to hedge significant future transactions and cash flows. The entity is a party to a variety of forward currency contracts and options in the management of its exchange rate exposures of its investments. The instruments purchased are primarily denominated in the currencies of the entity’s principal market. The Hospital does not enter into derivative contracts for speculative purposes. The amount is included in financial assets at fair value through the statement of financial activities.

The fair value (Level 2) of forward currency contracts is based on the current value of the difference between the contractual exchange rate and the market rate at the end of the reporting year. The valuation technique uses market observable inputs.

25. Financial Instruments: Information on Financial Risks

25A. Categories of financial assets and liabilities

The following table categorises the carrying amount of financial assets and liabilities recorded at the end of the reporting year:

2016$

2015$

Financial AssetsCash and cash equivalents 45,176,789 33,732,199Loans and receivables: trade and other receivables 14,117,239 9,182,574Financial assets at fair value through statement of financial

activities 22,135,687 22,888,281Available-for-sale financial assets 25,691,155 21,921,130Balance at end of reporting year 107,120,870 87,724,184

Financial LiabilitiesMeasured at amortised cost:Trade and other payables 7,037,137 6,414,057Balance at end of reporting year 7,037,137 6,414,057

Further quantitative disclosures are included throughout these financial statements.

103


25. Financial instruments: information on financial risks (cont’d)

25B. Financial risk management

The main purpose for holding financial instruments is to raise and manage the finances for the entity’s operating, investing and financing activities. There are exposures to financial risks on the financial instruments such as credit risk, liquidity risk and market risk comprising interest rate, currency risk and price risk exposures. The management has established a system of controls in place to create an acceptable balance between the cost of risks occurring and the cost of managing the risks. Risk management policies and systems are reviewed regularly to reflect changes in market conditions and the Hospital’s activities.

There has been no change to the exposures to risk; the objectives, policies and processes for managing the risk and the methods used to measure the risk.

With regard to derivatives, the policies include the following:

1. The management documents carefully all derivatives including the relationship between them and the hedged items at inception and throughout their life.

2. Ineffectiveness is recognised in statement of financial activities as soon as it arises. 3. Effectiveness is assessed at the inception of the hedge and at each end of the reporting

year ensuring that FRS 39 criteria are met. 4. Only financial institutions with acceptable credit ratings are used as counterparties for

derivatives.

25C. Fair values of financial instruments

The analyses of financial instruments that are measured subsequent to initial recognition at fair value, grouped into Levels 1 to 2 are disclosed in the relevant notes to the financial statements. These include both the significant financial instruments stated at amortised cost and at fair value in the statement of financial position. The carrying values of current financial instruments approximate their fair values due to the short-term maturity of these instruments and the disclosures of fair value are not made when the carrying amount of current financial instruments is a reasonable approximation of the fair value.

25D. Credit risk on financial assets

Credit risk is the potential financial loss resulting from the failure of a customer or counterparty to settle its financial and contractual obligations to the Hospital, as and when they fall due. It consists principally of cash and cash equivalents, receivables, and certain investment securities. The available-for-sale assets in the form of investments in equity securities have no exposure to credit risk. The Hospital does not hold any collateral in respect of its financial assets.

The maximum exposure to credit risk is represented by the carrying amount of each financial asset in the statement of financial position.

There is no significant concentration of credit risk, as the exposure is spread over a large number of counter-parties and patients unless otherwise disclosed in the notes to the financial statements. The exposure to credit risk is disseminated to the relevant persons concerned and compliance is monitored by management.

104



25D. Credit risk on financial assets (cont’d)

Cash and Cash equivalents

The maturity of the cash and cash equivalent balances are disclosed in Note 21.

Trade and receivables

The impairment of receivables is disclosed in Note 18.

The average credit period generally granted to patients is about 30 days (2015: 30 days). However, many patients are given a longer period of credit depending on their circumstances and many settle the amounts by instalments. The exposure to credit risk is disseminated to operating personnel to monitor overdue amounts. Allowance for impairment of trade receivables is made on amounts based on a historical trend of collection.

Other receivables

Other receivables are normally with no fixed terms and therefore there is no maturity.

Investment in securities

The Hospital maintains positions in a variety of financial instruments in accordance with its investment management objectives and guidelines. The Hospital’s investment portfolio comprises equities and equity-linked securities, bonds and short-term money market instruments.

The management has certain practices for the management of financial risks and action to be taken in order to manage the financial risks so as to minimise interest rate, currency, credit and market risks for all kinds of transactions.

The Board of Directors has appointed external investment managers to invest and manage the monies in accordance with the guidelines set out by the Investment Committee, which is approved by the Board of Directors in order to achieve the Hospital investment objectives. The target asset allocations and the composition of the portfolio are monitored regularly by the Investment Committee. The Investment Committee meets regularly to review the portfolio.

The credit quality of the custodian using an external credit grading system is as follows:

Credit agency RatingState Street Bank and Trust Company Moody’s A1DBS Bank Ltd Moody’s AA-/Aa2

The Investment Committee oversees how the investment managers monitor compliance with the Hospital’s risk management policies and procedures, and reviews the adequacy of the risk management framework in relation to the risks faced by the Hospital.

The Hospital is exposed to interest rate, foreign currency and equity price risk.

105



25E. Liquidity risk – financial liabilities maturity analysis

The liquidity risk refers to the difficulty in meeting obligations associated with financial liabilities that are settled by delivering cash or another financial assets. The liquidity risk is managed on the basis of expected maturity dates of the financial liabilities. It is expected that all the liabilities will be paid at their contractual maturity. The average credit period taken to settle trade payables is about 90 days (2015: 90 days).

As at 31 March 2016 and 31 March 2015, all financial liabilities of the Hospital are due within one year. The other payables are with short-term durations. The carrying amounts are assumed to be a reasonable approximation of their fair values.

The Hospital has sufficient cash balances to support cash commitments from its existing liabilities. The classification of the financial assets is shown in the statement of financial position as they may be available to meet liquidity needs and no further analysis is deemed necessary.

25F. Interest rate risk

These financial instruments are both at fixed rate and floating rate. The following table analyses the breakdown by types of interest:

2016$

2015$

Financial assets: Fixed rate 53,441,705 54,209,010Floating rate 918,744 1 654,488Total at end of the year 54,360,449 54,863,498

The interest rate risk exposure is mainly from changes in interest rates.

Sensitivity analysis: The effect on surplus is not significant.

25G. Foreign currency risks

Analysis of amounts denominated in foreign currencies are as follows:

2016$

2015$

Investment securities:Korean Won 760,422 –Hong Kong Dollars 1,855,641 –United States Dollars 3,444,941 2,538,480

6,061,004 2,538,480

There is exposure to foreign currency risk as part of the Hospital’s investing activities. The investment securities include $3,154,918 (2015: $2,538,480) of debt securities which has already been hedged to minimise foreign currency risk.

Sensitivity analysis: The effect on surplus is not significant.

106


26. Operating lease income commitments – as lessee

At end of the reporting year, the total of future minimum lease receivables committed under non-cancellable operating leases are as follows:

2016$

2015$

Not later than one year 2,363,463 2,400,349Later than one year and not later than five years 1,281,930 3,545,870Total 3,645,393 5,946,219

Rental income for the year (Note 8) 2,663,339 2,544,237

Operating lease income commitments are for the subletting of certain floor area of the community hospital at Irrawaddy Road of which the operating lease payment commitments are disclosed in Note 27. The lease rental income terms are negotiated for an average term of 2 years.

27. Operating lease payment commitments – as lessor

At end of the reporting year, the total of future minimum lease payments committed under non-cancellable operating leases are as follows:

2016$

2015$

Not later than one year 2,746,230 3,000,000Later than one year and not later than five years 1,075,165 3,821,395Total 3,821,395 6,821,395

Rental expense for the year (Notes 9 & 10) 2,954,248 3,209,472

Operating lease payments represent rentals payables by the Hospital for its administrative office, wards and equipment. The lease rental terms are negotiated for term ranging from one to five years.

28. Capital commitments

Estimated amounts committed at the end of the reporting year for future capital expenditure but not recognised in the financial statements are as follows:

2016$

2015$

Commitments to purchase of plant and equipment – 402,111

107107


29. New or amended standards in issue but not yet effective

For the future reporting years new or revised Singapore Financial Reporting Standards and the related Interpretations to FRS (“INT FRS”) were issued by the Singapore Accounting Standards Council and these will only be effective for future reporting years. Those applicable to the reporting entity for future reporting years are listed below. The transfer to the applicable new or revised standards from the effective dates is not expected to result in material adjustments tothe financial position, results of operations, or cash flows for the following year.

FRS No. Title

Effective date for periods beginning

on or after

FRS 115 Revenue from Contracts with Customers 1 Jan 2018FRS 109 Financial Instruments 1 Jan 2018

108

CHARITY STATUS 慈善注册资料

Charity Registration (ACRA) No 慈善（ACRA）注册号码201018593M

Charity Registration Date 慈善注册日期8 Nov 2010

Constitution 类别Company Limited by Guarantee

Date of Establishment 正式运作日期1 Sep 2010

IPC STATUS 公益机构资料

IPC (General Fund) Acc Registration No. 公益机构(普通基金) 帐户注册号码IPC000712 (16 Nov 2015 – 15 Nov 2018)

Sector Administrator 领域监管单位Ministry of Health

Our sincere thanks to all donors, supporters and well-wishers. We look forward to your continued

support and partnership in growing with us.

We would also like to thank our patients and staff who have consented to be photographed for the

purpose of this annual report.

THANK YOU 衷心鸣谢

109


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110


This page is intentionally left blank

CHARITY STATUS 慈善注册资料

Charity Registration (ACRA) No 慈善（ACRA）注册号码201018593M

Charity Registration Date 慈善注册日期8 Nov 2010

Constitution 类别Company Limited by Guarantee

Date of Establishment 正式运作日期1 Sep 2010

IPC STATUS 公益机构资料

IPC (General Fund) Acc Registration No. 公益机构(普通基金) 帐户注册号码IPC000712 (16 Nov 2015 – 15 Nov 2018)

Sector Administrator 领域监管单位Ministry of Health

Our sincere thanks to all donors, supporters and well-wishers. We look forward to your continued

support and partnership in growing with us.

We would also like to thank our patients and staff who have consented to be photographed for the

purpose of this annual report.

THANK YOU 衷心鸣谢

MCI (P) 127/06/2016

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