vision mission - department of agriculture rfo...

1

A competitive, sustainable, and technology-based agriculture and fishery sector, driven by productive and progressive farmers and fisherfolks, supported by efficient value chains and well integrated in the domestic and international markets contributing to inclusive growth and poverty reduction.

Vision Mission

To help and empower the farming sector and fishing communities and the private sector to produce enough, accessible and affordable food for every Filipino and a decent income for all.

2

Performance Pledge

We, the officials and employees of the Department of Agriculture RFU -10 commit to:

S erve you promptly, efficiently and courteously;

E nsure strict compliance with service standards, with

written explanation for any delays in frontline services;

R espond to your complaint about our services the

soonest and take corrective measures;

V alue every citizen’s comments and suggestions including

those with special needs such as the differently-abled, pregnant women and senior citizens; and

Empower the public through 24/7 access to information on

our policies, programs, activities and services through our website (http://www.cagayandeoro.da.gov.ph/)

All these we pledge, because YOU deserve no less.

Feedback and Redress Mechanisms

Please let us know how we have served you by doing any of the following:

Accomplish our Feedback Form available in the Public Assistance Desk.

Send your feedback through e-mail

If you are not satisfied with our services, your written/verbal complaints shall immediately be attended to by the Agency Mamayan na Partner (Lolita G. Zapatos, Supervising Administrative Officer) or through the Public Assistance Desk Officer or e-mail to: [email protected]. gov.ph THANK YOU for helping us improve our services.

3

LIST OF FRONTLINE SERVICES Department of Agriculture, Regional Field Office 10

1. REGIONAL OFFICE :

Type of Frontline

Service

Fees Forms Processing Time

(under normal

circumstances per

transaction

Person In-Charge

A. Agribusiness and Marketing Assistance Division (AMAD)

1. Provide Market

Information and

Technical Services:

A. Enterprise

Development

B. Investment

Promotion

C. Market

Development

None

None

None

Profile

Profile

Event Schedule/Price

Information Sheet

1 hour

1 hour

1 hour and 15

minutes

Sonia E. Oliveros

Cleofe O. Ampatin

Corazon E. Balabat

B. Field Operations Division (FOD)

Distribution of Buffer

Seeds of Corn, Rice and

Vegetable at the

Research Centers (RCUD

/RCHD/NMACLRC)

Distribution of Frozen

Semen of Large and

Small Ruminants

Distribution of Forage

Planting Materials

Distribution of Goat

Issuance of Organic

Certification Subsidy

None

None

None

None

None

Acknowledgement

Receipt, Gate Pass

Request Form, Gate Pass

Acknowledgement

Receipt, Gate Pass

Invoice Receipt of

Property, Requisition and

Issuance Slip, Gate Pass

Application Form,

Pre-Assessment & Certifi-

cation Report

3 hours and

40 minutes

30 minutes

3 hours and 40

minutes

1 day, 1 hour and 45

minutes

26 days and 2 hours

Rice/Corn/HVCDP

Program

Coordinators/Staff

Livestock Program

Coordinator

Livestock Program

Coordinator

Livestock Program

Coordinator

Organic Agriculture

Program Focal Person

Type of Frontline

Service


(under normal cir-

cumstances per

transaction

Person In-Charge

C. INTEGRATED LABORATORIES DIVISION C.1 Regional Soils Laboratory

1. Soil Testing, Special Assay and Micronutrient Analysis 2. Refill of Soil Test Kit (STK) 3. Availment of Trichoderma - Compost Fungus Activator (CFA)

Soil Testing- P100.00/sample Special Assay- Total N<P<K Analysis P500/sample Micronutrient Analysis- P100.00/sample P200.00/kit P10.00/packet

Sample info Sheet and Billing Sheet for payment Info sheet and Billing sheet for Payment Info sheet and Billing sheet for payment

5 days after submission of Sample 2 hours and 30 minutes 2 hours and 30 minutes

RSL Chemists and Staff Zenaida S. Jomoc, Rachel L. Borres and RSL Staff Helen B. Galang and Sylvia P. Kim

C.2 Feed Chemical Analytical Laboratory (FCAL)

FEEDS AND FEED INGREDIENTS ANALYSIS 1. Complete Proximate Analysis a. Crude Protein b. Crude Fiber c. Crude Fat d. Moisture e. Ash

216.00/ sample 240.00/ sample 216.00/ sample 120.00/ sample 120.00/ sample

Info Sheet & Order of Payment, Official Receipt

1 day and 55 minutes 2 days and 55 minutes 3 days and 55 minutes 1 day and 55 minutes 1 day and 55 minutes

Candelaria S. Lora Luz S. Liloc Luz S. Liloc Luz S. Liloc Lorna E. Estrada

4

Type of Frontline

Service


(under normal

circumstances per

transaction

Person In-Charge

2. Minerals Analysis a.Calcium b.Phosphorous c.Salt 3. Microscopy Examination 4. Urease Activity Test 5. Aflatoxin Test

240.00/ sample 240.00/ sample 240.00/ sample 120.00/ sample 216.00/ sample 1,300.00/sample

Info Sheet & Order of Payment, Info Sheet & Order of Payment Info Sheet & Order of Payment Info Sheet & Order of Payment

5 days and 55 minutes 5 days and 55 minutes 1 day and 55 minutes 1 day and 55 minutes 1 day and 55 minutes 1 day and 55 minutes

Razel A. Cataluña Razel A. Cataluña Luz S. Liloc Razel A. Cataluña Luz S. Liloc Razel A. Cataluña

C.3 Regional Animal Disease Diagnostic Laboratory (RADDL)

LABORATORY TESTING/ANALYSIS FOR ANIMAL DISEASE DIAGNOSIS 1. Rabies Examination/Flourescent Antibody Test 2. Agar Gel Immunodiffusion Test (AGID) a. Equine infectious anemia b. Avian influenza 3. Enzyme-Linked Immunosorbent Assay (ELISA) a. Caprine Arthritis and Encephalitis b. Avian Influenza c. Hog Cholera d. Pseudorabies Virus 4. Hemagglutination- Inhibition Test a. Avian Influenza (ducks only)

Free 150.00/sample (minimum of 20 samples) 140.00/sample (min. 20 samples) 140.00/sample (min. 44 samples) 140.00/sample (min. 92 samples) 140.00/sample (min. 92 samples) 26.00/sample (min. 20 samples)

Laboratory Diagnosis for Rabies Form Laboratory Examination Request Form; Order of Payment Laboratory Examination Request Form; Order of Payment Laboratory Examination Request Form; Order of payment

3 hours and 20 minutes 2 days and 15 minutes including Incubation Period 1 to 2 days and 33 minutes depends on the type of disease 3 days and 25 minutes

RADDL Veterinarian RADDL Veterinarian RADDL Veterinarian Dr. Oryza Kristy N. Bisahan

Type of Frontline

Service


(under normal

circumstances per

transaction

Person In-

Charge

b. Newcastle’s Disease (any avian specie) 5. Fecalysis a. Direct smear b. Concentrate/ Floatation 6. Necropsy 7. Rapid Plate Test a. Brucella sp. 8. Bacterial Isolation and Identification 9. Antibiotic Sensitivity Test 10. Microhematocrit Configuration Technique a. Trypanosoma spp. 11. Direct Microscopic Examination a. Trypanosoma spp b. Skin Scrapping (Mange Mites) 12. Rabies Vaccination

26.00/sample (min. 20 samples)

16.00/sample 26.00/sample 10.00 to 65.00/ Sample P20.00/sample 98.00/organism 70.00/organism (No standard rate yet) 20.00/mange mite None

Laboratory Examination Request Form; Order of payment Laboratory Exam Request Form; Order of Payment Laboratory Exam Request Form; Order of Payment Laboratory Exam Request Form; Order of Payment Laboratory Exam Request Form; Order of Payment Laboratory Exam Request Form; Order of Payment Laboratory Exam Request Form; Order of Payment Laboratory Exam Request Form; Order of Payment None

3 days and 25 minutes 1 hour and 17 minutes 1 to 3 hours and 15 minutes depending on the size of animal 3 hours and 15 minutes 5 days and 15 minutes 48 hours and 15 minutes 39 minutes 48 hours and 15 minutes 15 minutes

Dr. Oryza Kristy N. Bisahan Dr. Janet D. Lopez Dr. Viralou L. Tuquib RADDL Veterinarian Dr. Viralou L. Tuquib Dr. Viralou L. Tuquib Dr. Viralou L. Tuquib Dr. Viralou L. Tuquib RADDL Veterinarian

C.4 Regional Crop Protection Center (RCPC)

1. Distribution of Biological Control Agents (BCA) for Pests Management a) Trichogramma evanescens for Asiatic corn borer

P 1.00/card

Order of Payment

35 minutes

Plant Biological Control Unit

5

Type of Frontline

Service


(under normal

circumstances per

transaction

Person In-Charge

b) Trichogramma japonicum for Rice stemborer c) Trichogramma chilones, Corn d) Trichogramma chilones for vegetable and fruit trees e) Metarhizium anisopleae for Rice black bug & other pests f) Beauveria bassiana for Rice black bug & other Pests g) Chilorus nigrita h) Earwig sp. i) Green lacewig 2. Extension/Education Services a) Pest clinic/ Diagnosis b) Other technical referral

P125.00/ha

P 1.00/card

Free

Free

Free

Free

Free

Free

Free

Free

Order of Payment Order of Payment Order of Payment Order of Payment Order of Payment Order of Payment Order of Payment Order of Payment Service Request Service Request

35 minutes 35 minutes 35 minutes 35 minutes 35 minutes 35 minutes 35 minutes 35 minutes 1 hour and 50 minutes Depending on the type of technical assistance needed

Plant Biological Control Unit Plant Biological Control Unit Plant Biological Control Unit Plant Biological Control Unit Plant Biological Control Unit Plant Biological Control Unit Plant Biological Control Unit Plant Biological Control Unit RCPC

D. REGULATORY DIVISION

1. Registration of Animal Feed Establishment (New And Renewal) A. Feedmill B. Feed Importer/ Indentor

P450-720/ year (depending in the capacity) P480/ year

BAI-AFSD Form No.1 (Application for Animal Feed Establishment)

Inspection and Endorsement to Bureau of Animal Industry, Manila – 6 days, 4 hours and 40 minutes

Janniver C. Chua

Type of Frontline

Service


(under normal

circumstances per

transaction

Person In-

Charge

C. Feed Supplier D. Feed Distributor E. Feed Retailer 2. Registration of Veterinary Drug/ Biologic Establishment (New and Renewal) 1. Manufacturer 2. Trader 3. Distributor 4. Outlet D3. Registration of Feed Product (New and Renewal) D4. Registration of Poultry and Livestock Handler (New and Renewal) D5. Registration and Accreditation of Transport Carriers (New and Renewal)

P240/ year P 120/ year P60/ year P6,000/ year P3,600/ year P2,400/ year P240/ year P100.00/feed/ product/year P300/ per Classification P500/ carrier

BAI-AFSD Form No.1 (Application for Animal Feed Establishment) BAI-AFSD Form-No. 2 (Application for Veterinary Drug and Product Establishment); Order of Payment BAI-AFSD Form No. 4 (Application for Licensing of Feed Product); Order of Payment BAI-AFSD Form No. 1 (Application for Livestock Handler); Order of Payment BAI- Form No. 2 (Application for Registration & Accreditation of Transport Carrier) ; Order of Payment

Inspection and Endorsement to Bureau of Animal Industry, Manila – 6 days, 4 hours and 40 minutes 6 days, 4 hours and 55 minutes (Inspection and Endorsement to Bureau of Animal Industry, Manila) 5 days, 4 hours and 45 minutes (Inspection and Endorsement of New Registration to BAI, Manila ) 5 days, 4 hours and 45 minutes (Inspection and Endorsement of New\Renewal of Registration to BAI, Manila ) 6 days, 4 hours and 55 minutes (Inspection and Endorsement of New\Renewal of Registration to BAI, Manila )

Janniver C. Chua Janniver C. Chua Janniver C. Chua Janniver C. Chua Janniver C. Chua

6

Type of Frontline

Service


(under normal

circumstances per

transaction

Person In-Charge

D6. Registration and Accreditation of Animal Facilities in Compliance to RA 8485 (Animal Welfare Act) New and Renewal : A) Animal Control facility, Veterinary Hospital/Clinic, Wildlife Rescue Center B) Aviary (Ostrich Farm), Cattery/ Kennel/ Lab. Animal facility/Pet Shop, Racetrack/ Equestrian, Small Animal Show, Stock Farm, Corral, Stockyard/ Stud Farm C) Crocodile Farm, Circus/Carnival/ Animal Show, Hog Farm/Poultry Farm, Monkey Farm for Export, and Zoo Veterinarian D7. Issuance of Good Agriculture Practices (GAP) Certification D8. Plant Nursery Accreditation & Plant Material Certification D9. Facilitate Plant Certification D10. Certification of Cutting Fruit Trees (per DAO No. 18,s. 1994)

P300/ year P500/ year P1,000/ year None Accreditation Fee

- P1000 Application Fee - P500 None None

BAI- AWD Form No.1; Order of Payment BAI- AWD Form No.1; Order of Payment BAI- AWD Form No.1; Order of Payment BAFS-QP-TSD-FO1 CRPSD Form No. 1 Application Form None

7 days, 4 hours and 55 minutes 7 days, 4 hours and 55 minutes 7 days, 4 hours and 55 minutes 9 days, 3 hours and 5 minutes 13 working days 5 days, 1 hour and 5 minutes 3 days, 1 hour and 35 minutes

Julesben Caesar Maquiling Julesben Caesar Maquiling Julesben Caesar Maquiling Christine A. Lumawag Caren A. Alamag Caren A. Alamag Luisito S. Ofngol

Type of Frontline

Service


(under normal

circumstances per

transaction

Person In-

Charge

E. RESEARCH DIVISION

1. Provide Technical Assistance on – A. Organic Agriculture B. Climate Change C. Biotechnology D. Crop Management • Varietal Improvement • Farm planning, budgeting and economics • Soil fertility management • Pest and disease diagnosis • Farming system • Product and by- product utilization E. Livestock • Product/By-Product Utilization • Animal Health • Animal Production • Forage and Pasture • Animal Breeding 2. Availment of Information Materials/ Farmers Informatin Technology Services (FITS)

None Service Request Form

1 hour and 20 minutes Science Research Specialists: Lorena V. Duna Berly F. Tatoy Lilia M. Cagbabanua Antonieta S. Tumapon Gloria L. Betonio Catalino S. Soriano, Jr. Dr. Rutchie V. Pique Cezar C. Marasigan Willie D. Nacalaban Library In- Charge

E.1 Northern Mindanao Agricultural Crops & Livestock Research Complex (NMACLRC)

1. Availment of Disease- Free Potato Planting Materials – Generation 0 (G0) 2. Bacterial Wilt Soil Analysis > within Region 10 > outside Region 10 3. Distribution of Indigenous Seeds and Planting Materials (NMACLRC/RCUD)

P2.50/tuber P 100.00/sample P 200.00/sample None

Service Request Form, Order of Payment, Gate Pass Service Request Form, Order of Payment, Gate Pass Service Request Form, Order of Payment, Acknow Ledgement Re ceipt, Gate Pass

1 hour and 35 minutes 5 days and 7 minutes 1 hour and 43 minutes

Lorena V. Duna Laboratory Technical Staff Project Leader

7

Type of Frontline

Service


(under normal

circumstances per

transaction

Person In-Charge

E.1 Northern Mindanao Agricultural Crops & Livestock Research Complex (NMACLRC)

4. Bull, Buck and Ram Dispersal (NMACLRC/ RCUD) 5. Distribution of Forage Planting Materials 6. Production & Distribution of Small Ruminants Frozen Semen 7. Horse Breeding Services 8. Distribution of Liquid Nitrogen (LN2) 9. Extension Services on Artificial Insemination 1. Large Ruminants

(Carabao & Cattle) 2. Small Ruminants (Goat)

None None None P500.00/breeding P80.00/ liter None

Invoice Receipt of Property, Gate Pass Acknowledgement Receipt, Gate Pass Withdrawal Slip, Acknowledgement Receipt, Gate Pass Service Request Form, Order of Payment Order of Payment, Gate Pass None

1 day, 1 hour and 45 minutes 3 hours and 20 minutes 1 hour and 5 minutes 50 minutes 35 minutes 10 minutes

Catalino S. Soriano, Jr. and Livestock Program Coordinator Project In-Charge Station Head/ Frozen Semen Laboratory In- Charge Project In-Charge And Animal Caretaker Station Head and LN2 Plant In- Charge AI Technician

E.2. Research Center for Upland Development (RCUD)

1. Distribution of Quality Planting Materials • Rubber • Budsticks, • Scion • Forage legumes (seeds) • Asexually Propagated - Durian, Lanzones, Rambutan, Mango • Sexually Propagate - Mangosten

P30.00/ piece P25.00/ meter P2.00/piece P250.00-500.00/ Kilo P60.00/pc P30.00/pc

Requisition and Issue Slip , Order of Payment, Gate Pass

1 hour per transaction Project In- Charge

Type of Frontline

Service


(under normal

circumstances per

transaction

Person In-

Charge

2. Distribution of Available Rice and Corn Seeds A. Corn Certified seeds Registered seeds B. Rice Certified seeds Registered seeds 3. Distribution of Goat

At 20 kgs./bag P460.00/bag P520.00/bag At 40 kgs./bag P1,200/bag P1,600/bag None

Requisition and Issue Slip , Order of Payment, Gate Pass Invoice Receipt of Property, Requisition and Issue Slip, Gate Pass

1 hour per transaction 1 to 3 hours per transaction

Livestock Program Coordinator / Project In- Charge

E.3. Research Center for Hillyland Development (RCHD)

1. Production and Distribution of Various Seeds & Planting Materials • OPV Corn seeds • Sweet potato cuttings • Anthurium seedlings • Budded citrus Seedlings • Coffee seedlings • Coffee seedlings (clone) • Yacon seedlings • Mushroom fruit bags • Mushrum spawn Assorted vegetables • Baguio beans • Pechay • Okra Lowland vegetables • Bush sitao • Squash 2. Production and Distribution of Vermi And Compost

P600/bag (@18 kg./bag) P.50.00/cutting P20.00/bag P25.00/seedling P15.00/seedling P25.00/seedling P10.00/piece P20.00/bag P70.00/btl. P500.00/kg. P500.00/kg. P350.00/kg. P300/kg. P1,200/kg Vermi - P250.00/kg. Compost - 250.00/bag (@50 kls./bag)

Service Request Form, Order of Payment, Gate Pass Service Request Form, Order of Payment, Gate Pass

2 hours and 10 minutes 1 hour and 45 minutes

Project In-Charge and Farm Superintendent II Project In-Charge and Farm Superintendent II

8

FORM 2 –

STEPS AND PROCEDURES IN THE AVAILMENT OF THE

FRONTLINE SERVICES

9

A. AMAD TITLE OF THE FRONTLINE SERVICE: 1. PROVIDE MARKET INFORMATION AND TECHNICIALSERVICES –

ENTERPRISE DEVELOPMENT; INVESTMENT PROMOTION ; AND MARKET DEVELOPMENT Schedule of Availability of Service: Monday to Friday, 8:00 AM to 12:00 NN and 1:00 PM to 5:00 PM Who may Avail of the Service:

Individual Farmers, Entrepreneurs, Processors and Investors Local Government Units and Academe Cooperative, Farmers Association and People Organizations Corporations

What are the documentary requirements: 1.Letter Request 2. Valid ID

Duration: a. ENTERPRISE DEVELOPMENT SERVICES - 1 hour b. INVESTMENT PROMOTION SERVICES - 1 hour c. MARKET DEVELOPMENT - 1 hour and 15 minutes

How to Avail of the Service:

Step Applicant/ Client Service Provider Duration of Activity

(Under Normal

Circumstances)

Person In

Charge

Fees Form

1

A. ENTERPRISE

DEVELOPMENT

Follow-up letter

request submitted to

the Regional

Director

Refer to the technical

staff in-charge of the

following services:

A. Buyers and Sellers

Profile

B. Commodity Cost

Structure

C. Food Terminal Profile

(Municipal/Barangay)

D. Commodity Flow

Analysis

Conduct briefing to client

on the information

requested

5 minutes

40 minutes

ENTERPRISE

DEV’T SECTION

Evangeline

Sabellina

Sonia Oliveros

Sonia Oliveros

Sonia Oliveros

Sonia Oliveros

Sonia Oliveros

None

None

None

None

Profile

Profile

2 Receive copy of the

requested data

Provide copy of the data

or information requested

15 minutes Evangeline

Sabellina

None Client Service

Form

Step Applicant/ Client Service Provider Duration of

Activity (Under

Normal

Circumstances)

Person In

Charge

Fees Form

1

B. INVESTMENT

PROMOTION

Follow-up letter


the Regional Director

Refer to the technical staff

in-charge of the following

services:

A. Investment Opportunity Profile

B. Investment Matching

C. Value Chain Analysis/

Marketing Research and Studies

Conduct briefing to client on the

information requested

5 minutes

40 minutes

INVESTMENT

PROMOTION

SECTION

Evangeline

Sabellina

Cleofe Ampatin

Cleofe Ampatin

Cleofe Ampatin

Cleofe Ampatin

None

None

None

None

Profile

Profile


requested data –

Event Schedule and

Prices of Commodities

Provide copy of the data or



Sabellina

None Client

Service

Form

1

C. MARKET

DEVELOPMENT

Follow-up letter


the Regional Director

Refer to the technical staff in-

charge of the following services:

A. Market Related Events - Trade

Fairs, Congress, Exhibits, Expo

(Local and International)

B. Price Analysis

C. Market Matching, Linkage,

Referrals

Conduct briefing to client on the


5 minutes

15 minutes

15 minutes

30 minutes

25 minutes

MARKET DEV’T.

SECTION

Evangeline

Sabellina

Corazon Balabat

Corazon Balabat

Corazon Balabat

Corazon Balabat

None

None

None

None

None

None

Event

Schedule

Price Info

None

None


requested data

Provide copy of the data or



Sabellina

None Client

Service

Form

10

B. FIELD OPERATIONS DIVISION

TITLE OF THE FRONTLINE SERVICE: 1. DISTRIBUTION OF BUFFER SEEDS OF CORN, RICE AND VEGETABLE AT

THE RESEARCH CENTERS (RCUD/RCHD/NMACLRC)

Schedule of Availability of Service:

Monday to Friday, 8:00am to 5:00pm

Who May Avail of the Service:

Farmers, Local Government Units, and other interested groups

What Are the Requirements:

Validated Damage Report

Master list of Affected Farmers

Endorsement by the Provincial/City/Municipal Agriculturist or Municipal Agricultural Officer

Duration: 3 hours and 40 minutes


Step Applicant/ Client

Service Provider Duration of Activity (Under Normal (Circumstances)

Person In Charge

Fees Form

1 Submit Required documents/ report

Review the documentary requirements

10 minutes Rice/Corn/ HVCDP Program Coordinators/Staff

None None

2 Allocate available seeds Prepare Release Order for the Research Center Chiefs thru Radio Mes-sage

10 minutes 20 minutes

Rice/Corn/ HVCDP Program Coordinators/ Staff

None None

3 Coordinate with person-in-charge at Research Centers for the release of seeds Prepare Acknowledgement receipt and Client Service Form (CSF) to be filled up by the farmer beneficiaries/LGUs/Other interested groups


Rice/Corn/ HVCDP Program Coordinators/ Staff

None

None Acknowledgement Receipt and Client Service Form

4 Submit acknowledgement receipt, Client Service Form, and master list duly signed by farmers/ beneficiaries

Receive and Review Documents submitted Prepare Gate Pass

20 minutes Rice/Corn/ HVCDP Program Coordinators/ Staff

None None Acknowledgement Receipt, Gate Pass and Client Service Form (CSF)

5 Receive seeds Prepare and release seeds

120 minutes (2 hours)

Research Center’s Staff

None Gate Pass

TITLE OF THE FRONTLINE SERVICE: 2. DISTRIBUTION OF FROZEN SEMEN OF LARGE AND SMALL RUMINANTS




Local Government Units


Request Form

Duration: 30 minutes


Step Applicant/ Client Service Provider

Duration of Activity (Under Normal Circustances)

Person In Charge

Fees Form

1 Submit Request Form for Frozen Semen Straws

Record Request on number of Straws to be provided

15 minutes Livestock Program\ Regional AI Coordinator – Leo Osalvo

None Request Form

2 Sign Record book as acknowledgement of the item

Prepare Gate Pass and release frozen semen

15 minutes Livestock Program\ Regional AI Coordinator- Leo Osalvo

None Gate Pass and Client Service Form

3 Present Gate Pass to the Guard on duty

11

TITLE OF THE FRONTLINE SERVICE: 3. DISTRIBUTION OF FORAGE PLANTING MATERIALS




Farmers and Ranchers, Local Government Units and other Stakeholders


Letter Request of the Local Chief Executive

Master list of Farmer - Recipients

Endorsement by the Provincial/City Veterinary Offices/Municipal Agriculturist or Municipal Agricultural Officer



Step Applicant/ Client Service Provider Duration of Activity (Under Normal (Circumstances)

Person In Charge Fees Form

1 Submit required documents\report

Review the documentary requirements

10 minutes Livestock Program Coordinator/Staff

None None

2 Allocate available forage seeds and planting materials Prepare Release Order for the Research Center Chiefs thru Radio Message

10 minutes

20 minutes

Livestock Program Coordinator/Staff

None None

3 Coordinate with Project-in-Charge in the Research Centers for the release of seeds Prepare Acknowledgement receipt and Client Service Form to be filled up by the farmer beneficiaries

20 minutes

20 minutes

Livestock Program Coordinator/Staff

None

None Acknowl-edgement Receipt and CSF

TITLE OF THE FRONTLINE SERVICE: 4. DISTRIBUTION OF GOAT




Farmer Clientele, Local Government Units and other walk-in clients


Letter Request approved by the Department of Agriculture – Regional Director

Duly Notarized Memorandum Of Agreement

Invoice Receipt of Property together with Journal Voucher signed by the Accountant of LGU - Recipients

Duration: 1 day, 1 hour and 45 minutes



Service Provider Duration of Activity (Under Normal Circumstances)

Person In Charge

Fees Form

1 Submit the documentary requirements

Review the documents submitted


None None

2 Endorse approval of the Invoice Receipt of Property by the Regional Director


None Invoice Receipt of Property

3 Forward the documentary requirements to RCUD

1 day Livestock Program Coordinator/Staff

None None

4 Submit acknowledge-ment receipt, Client Service Form, and master list duly signed by farmers/beneficiaries

Receive and review documents submitted Prepare Gate Pass

20 minutes Research Center’s Project-in-Charge

None Acknow- ledgement Receipt, Gate Pass and CSF

5 Sign Acknowledgement Receipts and receive seeds and planting materials

Release seeds and planting materials

120 minutes (2 hours)

Research Centers (Warehouseman)


4 Prepare Requisition and Issuance Slip (RIS)

10 minutes RCUD’s Project-in-charge

None RIS

5 Sign Receipt Invoice Slip (RIS), fill-up Client Service Form (CSF) and receive animals

Issue Gate Pass and release animals

1 hour Project in-charge/ RCUD Animal Caretaker

RIS, Gate Pass and Client Service Form

12

TITLE OF THE FRONTLINE SERVICE: 5. ISSUANCE OF ORGANIC CERTIFICATION SUBSIDY


Monday to Friday, 8:00am to 12:00 NN and 1:00 pm to 5:00 PM


Individual or Organized Group of Farmers/Producers/Processors classified as Micro, Small and Medium

Enterprises (MSMES) applying for Local Third-Party Organic Certification

What Are the Documentary Requirements:

For individual Farm/Processor

- Accomplished application form provided by the Organic Certifying Body (OCB)

- Registration of the farm/organization

- Organic Management Plan (OMP)

- Farm maps/layouts

For Smallholder Groups

- Accomplished application form provided by the Organic Certifying Body (OCB)

- Registration of the group/organization

- Operating Manual (Internal Control System)

- Internal Standard

- Inspection and Certification Report

- Farmers’/Members’ Profile

- Farm maps

Duration: 26 days and 2 hours

Step Applicant/

Client Service Provider Duration of

Activity (Under

Normal Circumstances)


1 Submission of Letter of Intent to the DA RFO X

Provide application

form and conduct

briefing for

Documentary requirements

1 hour Organic Agriculture Program Focal

Person/FOD

None Application Form

2 Submit Accomplished application form

and Documentary requirements

Receive and review

accomplished application and Documents submitted

30 minutes Organic Agriculture Program Focal

Person/FOD

None None

3 Conduct

pre-assessment/field

validation and submit

recommendation

3 days Designated Organic Pre-Assessors

(FOD and RegD)

None Pre-Assessment

Report

4 Sign MOA If certifiable,

endorsement to OCB

and signing of MOA

1 day FOD and OCB None None

5 Conduct Inspection

and issue certification

report and registration

to Bureau of Agriculture and

Fisheries Standards

(BAFS)

3 days Organic Certifying

Body (OCB) None None

6 Issuance of

certification report and

registration to BAFS

3 days OCB None Certification Report

7 Preparation and

Processing of

documents for certification subsidy

15 days Organic Agriculture

Program Focal

Person/FOD

None

8 Issue Certificate of Registration and

forward to DA

Regional Office

1 day OCB None Certificate of

Registration

9 Receive Certificate Of Registration

Release Certificate of Registration

30 minutes Organic Agriculture Program Focal

Person/FOD

None None

13

C. INTEGRATED LABORATORIES DIVISION

C.1 Regional Soils Laboratory (RSL)

TITLE OF FRONTLINE SERVICE: 1. SOILTESTING, SPECIAL ASSAY AND MICRONUTRIENT ANALYSIS


Monday to Friday, 8:00 AM to 5:00 PM


Farmers, Investors, Researchers, Local Government Units , Other Stakeholders and Students


1. Samples

a) Soil Testing (N, P, K, OM and PH with fertilizer recommendation)

- 1 kilo soil sample

b) Special Assay (Organic and Chemical Fertilizers)

- 250-500 grams of organic soil

- 250 ml. liquid fertilizer

c) Micronutrient Analysis

- 250 grams of soil sample

- 100 grams per element (Cu, Zn, Mn, Fe)

2. Sample Information Sheet

3. Endorsement from Local Chief Executive or Project Coordinator (free analysis for techno demo areas)

4. Letter Request addressed to DA-10 Regional Director (free analysis for research and or other government

purposes)

Duration: 5 working days (Services are treated on a first-come first-serve basis)

Schedule for the release of Laboratory Results:

a. Soil Testing and Special Assay - Every Friday, with a minimum of 5 working days from submission of

Samples

b. Micronutrient Analysis - On the 15th and 30th of the month



Duration of Activity (Under Normal Circumstances)


1 Accomplish Information Sheet and submit the samples

Receive the Information Sheet and interview the client

5 minutes Helen B. Galang Sylvia P. Kim

None Info Sheet

2 Issue Billing Statement


None Billing Statement

3 Present Billing Statement and pay to the Cashier

Issue Order of Payment Process Payment & Issue Official Receipt (OR)


Patrick Pedarse/ Accounting Section Collecting Officer/ Liza Oran

None Soil testing - 100.00/sample Spl. Assay - 500.00/sample Micronutrient - 100.00/sample

Order of Payment Official Receipt

4 Present Official Receipt to RSL Staff

Record O.R. 5 minutes Helen B. Galang Sylvia P. Kim

None Official Receipt

5 Process/analyse Samples & cross check results Encode laboratory result Review and certify laboratory result

4 days and 7 hours 5 minutes 5 minutes

RSL Chemists/ Staff Procesa Suello Elena Susaya RSL Chemists

None None None

None Laboratory Result Laboratory Result

6 Get result after 5 days from the submission of soil samples

Release result and provide briefing


None Laboratory Result/Client Service Form

14

TITLE OF FRONTLINE SERVICE: : 2. REFILL OF SOIL TEST KIT




Farmers, Investors, Researchers, Academe, Local Government Units, other Stakeholders


Letter Request addressed to DA-10 Regional Director for free refill.

Endorsement for Local Executive

Duration: 2 hours and 30 minutes (Services are treated on a first-come first-serve basis)




Person In Charge

Fees Form

1 Accomplish Information Sheet and Submit empty STK for refill



None Info Sheet

2 Validate Information & Issue Billing Statement


None Billing Sheet


Issue Order of Payment Process payment & Issue Official Receipt (OR)



P200/ kit


4 Present OR Record O.R. 5 minutes Helen B. Galang Sylvia P. Kim

None None

5 Prepare reagent & Solution Refill STK

7 days 1 hour

Zenaida Jomoc Rachel Borres

None None

TITLE OF FRONTLINE SERVICE: : 3. AVAILMENT OF TRICHODERMA COMPOST FUNGUS ACTIVATOR (CFA)




Farmers, Investors, Researchers, Local Government Units, other Stakeholders

Students


Letter Request approved by DA-RFO 10 Regional Director

Endorsement for Local Executive

Duration: 2 hours and 30 minutes (Services are treated on a first-come first-serve basis)


Step Applicant/ Client Service Provider Duration of Activity (Under Normal Circumstances)

Person In Charge

Fees Form

1 Follow up request for availment of free Compost Fungus Activator



None Info Sheet

2 Issue Billing Statement


None Billing Sheet


Issue Order of Payment Process payment & Issue Official Receipt (OR)



P10.00/ packet


4 Present Official Receipt and receive CFA

Release CFA and conduct briefing

30 minutes Sylvia P. Kim Helen B. Galang

None None

6 Receive STK refill

Release STK refill and provide brief-ing

1 Hour Rachel Borres

None Laboratory Result/Client Service Form

15

C.2 Feed Chemical Analytical Laboratory (FCAL)

TITLE OF FRONTLINE SERVICE: 1. FEEDS AND FEED INGREDIENTS ANALYSIS




Poultry & Livestock Raisers, Researchers, Academe, Students,

Food Industries, Corn Dealers & Suppliers, Feed Millers, Feed Retailers,

Local Government Units, Farmers and other Government agencies


a) Samples for analysis must be :

- Dry

- Weigh t 250 grams per sample

- For Aflatoxin Test - 1 kilo per sample

- Corn sample should be grinded as corn grits

- Forage sample should be dried and cut into pieces

b) Additional requirement on Research purposes

- Letter Request approved by DA-10 Regional Director

Duration: A. COMPLETE PROXIMATE ANALYSIS

1. Crude Protein – 1 day

2. Crude Fiber – 2 days

3. Crude Fat – 3 days

4. Ash – 1 day

5. Moisture – 1 day

B. MINERALS ANALYSIS

1. Calcium – 5 days

2. Phosphorous – 5 days

3. Salt – 1 day

C. MICROSCOPY EXAMINATION – 1 day

D. UREASE ACTIVITY TEST – 1 day

E. AFLATOXIN TEST – 1 day ( every Friday only)




1 Request for the services needed

Give the client Info Sheet Form

5 minutes L. Estrada None Info. Sheet Form

2 Accomplish Infor- mation Sheet and submit samples

Validate Information

5 minutes L. Estrada

None ISF

3 Pay to the Cashier

Process & Issue Official Receipt (OR)

15 minutes Collecting Officer Liza Oran

Complete Proximate Analysis: a. Crude Protein -P216/sample b. Crude Fiber -P240/sample c. Crude Fat - P216/sample d. Ash - P120/sample e. Moisture P120/sample Minerals Analysis: a. Calcium - P240/sample b. Phosphorous -P240/sample c. Salt - P240/sample Microscopy Examination- P120/sample Urease Activity Test- P216/sample Aflatoxin Test -P1,300/sample

OR

4 Present OR Record OR 5 minutes L. Estrada None None

5 Conduct Laboratory Analysis: A. Complete Proximate Analysis 1. Crude Protein 2. Crude Fiber 3. Crude Fat 4. Moisture 5. Ash B. Mineral Analysis 1. Calcium 2. Phosphorous 3. Salt C. Microscopy Examination D. Urease Activity Test C. Aflatoxin Test

1 day 2 days 3 days 1 day 1 day 5 days 5 days 1 day 1 day 1 day 1 day(every Friday only)

Cadelaria S. Lora Luz S. Liloc Luz S. Liloc Luz S. Liloc Lorna Estrada Razel Cataluña Razel Cataluña Luz S. Liloc Razel Cataluña Luz S. Liloc Razel Cataluña

Evaluation sheet

6 Evaluate Laboratory Results 5 minutes Razel Cataluña None Evaluation Sheet

7 Encode Laboratory Result Review Laboratory Result Sign Laboratory Result

10 minutes 5 minutes 5 minutes

Lorna Estrada Razel Cataluña Luz Liloc Ma. Teresa Roa, DVM, ILD Chief

None None None

Lab result Lab result Lab result

8 Receive Laboratory Result

Release Lab oratory result

5 minutes Lorna Estrada None Lab. Result/Client Service form

16

C.3 Regional Animal Disease Diagnostic Laboratory (RADDL)

TITLE OF FRONTLINE SERVICE: 1. RABIES EXAMINATION / FLOURESCENT ANTIBODY TEST




General public


Severed head of the animal with skin intact wrapped tightly in plastic and place inside a clean and strong

container full of ice.

The examination will be done in the afternoon only

Samples received after 1:00 PM will be examined the following day

Release of Lab Result at 4:00 PM.




Person In Charge

Fees Form

1 Fill up laboratory form and submit specimen

Receive specimen Interview client and record data given by client

10 minutes Silvan Acas RADDL Veterinarian

None Laboratory Diagnosis for Rabies Form

2 Process and examine specimen; record and sign results

3 hours

RADDL Veterinarian

None None

3 Return to RADDL at 4:00 PM to Receive examination result

Release examination result and provide advise/ recommendation to the client

10 minutes RADDL Veterinarian

None

Rabies Examina-tion Result

TITLE OF FRONTLINE SERVICE: 2. AGAR GEL IMMUNODIFFUSION TEST- EQUINE INFECTIOUS ANEMIA

AND AVIAN INFLUENZA




General public


1 ml. fresh serum in a sterile container per sample

Certificate of Ownership (for horses only)

Duration: 2 days and 15 minutes including incubation period



Service Provider Duration of Activit (Under Normal Cir-cumstances)

Person In Charge

Fees Form

1 Fill up request form and submit Specimen Including certificate of ownership (for horses only)

Receive specimen, interview client and record data/information Issue billing statement

5 minutes RADDL Staff None Laboratory Examination Request Form Billing Statement

2 Present billing statement to Accounting Section and pay fees at Cashier

- Issue Order of Payment - Process payment and Issue Official Receipt (OR)

2 minutes 5 minutes

Patrick Pedarse /Accounting Staff Liza Oran- Collecting Officer

150.00 per sample

Order of Payment OR

3 4 5

Present official receipt to the RADDL staff Receive laboratory result And sign in Registry logbook

Register OR and advise client sched-ule of release of laboratory result Process and incu-bate specimen and Prepare/sign result Release result brief client on findings/diagnosis

1 minute 2 days 2 minutes

RADDL Staff RADDL Veterinarian RADDL Veterinarian

Laboratory Result Examination Result Form/ Client Service Form

17

TITLE OF FRONTLINE SERVICE: 3. ENZYME-LINKED IMMUNOSORBENT ASSAY (ELISA) FOR CAE, AI, IBD, ND, HC, PRV, PRRS, PCV2




General public


1 ml. fresh serum in a sterile container per sample

Minimum of 20 to 92 samples per test

Duration: 1 to 2 days and 33 minutes, depends on the type of disease




1 Fill up request form and submit specimen

Receive specimen, interview client and record data/ information Issue billing statement

15 minutes RADDL Staff None None

Laboratory Examination Request Form Billing Statement


Issue Order of Payment Process payment and issue Official Receipt (OR)


Patrick Pedarse/Accounting Staff Liza Oran-Collecting Officer

140.00 per sample

- Order of Payment - OR

3 4 5

Present official receipt to the RADDL staff Receive laboratory result and sign in Registry logbook

Register OR and advise client on schedule of release of laboratory result Process specimen and prepare/sign result Release result and brief client on findings/diagnosis

1 minute . 1 to 2 days 2 minutes

RADDL Staff RADDL Veterinarian RADDL Veterinarian

None None None

Examination Result Form Examination Result Form/Client Service Form

TITLE OF FRONTLINE SERVICE: 4. HEMAGGLUTINATION-INHIBITION TEST FOR AVIAN INFLUENZA (DUCKS) ; NEWCASTLE’S DISEASE (ANY AVIAN SPECIES)




General public


1 ml. fresh serum in a sterile container per sample (minimum of 25 samples per test)

Duration: 3 days and 25 minutes




Person In Charge

Fees Form

1 Fill up laboratory exam request form and submit specimen

Receive specimen, interview client and record data/ Information Issue billing statement

15 minutes RADDL Staff None Laboratory Examination Request Form


Issue Order of Payment Process payment and Issue official receipt

2 minutes 5 minutes

Patrick Pedarse/Accounting Staff Liza Oran- Collecting Officer

P26.00/ sample


3 4 5


Register OR and advise client on schedule of release of laboratory result Process and examine specimen and read result Certify\sign result Release result

1 minute 3 days 2 minutes

RADDL Staff Dr. O. Bisahan Dr. A. Jumalon RADDL Staff

None OR Laboratory Result Examination Result Form/ Client Service Form

18

TITLE OF FRONTLINE SERVICE: 5. FECALYSIS




General public


10 grams of newly collected fecal material

Duration: 1 hour and 17 minutes



Person In Charge

Fees Form

1 Fill up examination request form and Submit specimen

Receive specimen and request form Issue billing statement

5 minutes RADDL Staff None Laboratory examination request form

2 Present billing statement to Accounting Section and pay Fees at Cashier


2 minutes 5 minutes

Patrick Pedarse Liza Oran

Direct smear— P16.00/Sample Concentrate/ floatation – P26.00\sample


3 4 5 6

Present Official Receipt (OR) to the RADDL staff Receive laboratory result and sign in Registry logbook

Register OR and advise client on schedule of release of laboratory result Examine specimen and read result Certify\sign result Release result

1 minute Direct smear – 20 minutes Concentrate/ Floatation – 1 hour 2 minutes 2 minutes

RADDL Staff Dr. J. Lopez Dr. A.Jumalon RADDL Staff

Examination Result Form Examination Result Form/ Client Service Form

TITLE OF FRONTLINE SERVICE: 6. NECROPSY




General public


Animal exhibiting advance stage of disease

Fresh animal cadaver

Duration: 1 to 3 hours and 15 minutes (depending on the size of the animal)





1 Fill up examination request form and submit specimen

Receive specimen and request form; Issue billing statement

5 minutes RADDL Staff None Laboratory Exami-nation Request form

2 Present billing statement to Accounting Section and pay Fees at Cashier


2 minutes 5 minutes

Patrick Pedarse/ Accounting Staff Liza Oran- Collecting Officer

P10.00 to P65.00 per sample


3 4 . 5

Present Official Receipt (OR) to the RADDL staff Receive laboratory result And sign in Registry logbook

Register OR and advise client on schedule of release of laboratory result Perform necropsy and read result Certify/sign result Release result and brief client on findings/diagnosis

1 minute 1 to 3 hours 2 minutes

RADDL Staff Dr. V. Tuquib Dr. A.Jumalon RADDL Veterinarian

None None None None

None Necropsy Report Necropsy Report Examination Result Form/ Client Service Form

19

TITLE OF FRONTLINE SERVICE: 7. RAPID PLATE TEST (BRUCELLA SP.)




General public


1 ml. fresh serum sample packed in sterile container






1 Fill up examination request form and submit specimen

Receive specimen, interview client and record data/information Issue billing statement

5 minutes

RADDL Staff None Laboratory Examination Request form



2 minutes 5 minutes

Patrick Pedarse/Accounting Staff Liza Oran- Collecting Officer

P20.00 per sample

Order of Payment; Official Receipt

3 4 5


Register OR and advise client on schedule of release of laboratory result Perform examination and process/read result Certify/sign result Release result

1 minute 1 to 3 hours 2 minutes

RADDL Staff RADDL Veterinarian Dr. A. Jumalon RADDL Staff

None None None None

Official Receipt Examination Result Form Examination Result Form/ Client Service Form

TITLE OF FRONTLINE SERVICE: 8. BACTERIAL ISOLATION AND IDENTIFICATION




General public


Fresh aseptically collected sample in a sterile container

Duration: 5 days and 15 minutes



Person In Charge

Fees Form






2 minutes 5 minutes


P98.00 per organism


3 Present official receipt to the RADDL staff

Register OR and advise client on schedule of release of laboratory result Perform \process examination and read result Certify/sign result

1 minute 5 days

RADDL Staff Dr. V. Tuquib Dr. A. Jumalon

4 Receive laboratory result and sign in Registry logbook

Release result

2 minutes

RADDL Staff

Examination Result Form/ Client Service Form

20

TITLE OF FRONTLINE SERVICE: 9. ANTIBIOTIC SENSITIVITY TEST




General public


Bacterial pure culture

Duration: 48 Hours and 15 Minutes


Step Applicant/ Client Service Provider Duration of Activity (Under Normal Cir-cumstances)

Person In Charge

Fees Form






2 minutes 5 minutes

Patrick Pedarse/ Accounting Staff Liza Oran-Collecting Officer

P70.00 per organism


3 Present official receipt to the RADDL staff

Register OR and advise client on schedule of release of laboratory result Perform examination and process \read result Certify\sign result

1 minute 48 hours


None None None

Official Receipt


Release result

2 minutes

RADDL Staff

None



3 ml. fresh whole blood

Duration: 39 Minutes




Person In Charge

Fees Form

1 Fill up Examination request form And submit specimen

Receive sample and record data Issue billing statement


2 Perform examination and process/read result

30 minutes

Dr. V. Tuquib

No standard rate yet

3 Certify/sign result 2 minutes Dr. A. Jumalon

4 Receive laboratory result And sign in Registry logbook

Release result

2 minutes

RADDL Staff


TITLE OF FRONTLINE SERVICE: 10. MICROHEMATOCRIT CONFIGURATION TECHNIQUE (TRYPANOSOMA Spp.)




General public

TITLE OF FRONTLINE SERVICE: 11. DIRECT MICROSCOPIC EXAMINATION




General public


Blood smear (Trypanosoma spp.); skin scrapping (mange mites)

Duration: 48 Hours and 15 Minutes



Person In Charge

Fees Form

1 Present animal for collection of sample and fill up Examination request form

Collect sample and record data Issue billing statement


21


Person In Charge

Fees Form



2 minutes 5 minutes


P20.00 per sample/mange mite


3 Present official Receipt to the RADDL staff

Register OR and advise client on schedule of release of laboratory result Perform examination and process/read result Certify/sign result

1 minute 48 hours


Official Receipt Laboratory Result


Release result

2 minutes

RADDL Staff


TITLE OF FRONTLINE SERVICE: 12. RABIES VACCINATION




Dog and Cat Owners


Apparently healthy animals not less than three months old






1 Request for the services needed

Get basic information of the owner/pet

5 minutes RADDL Staff None None

2 Hold pet firmly and safely

Administer the vaccine and advise client on post-vaccination precautionary measures

5 minutes

RADDL Veterinarian None

None

3 Receive vaccination certificate

Issue vaccination certificate and advise client on schedule of next booster shots

5 minutes

RADDL Veterinarian

None

Certificate of Vaccination/ Client Service Form

C.4 Regional Crop Protection Center (RCPC)

TITLE OF FRONTLINE SERVICE: 1 . DISTRIBUTION OF BIOLOGICAL CONTROL AGENTS




LGUs, Corn Farmers, Rice Farmers, Vegetable Growers, NGOs


1. Reservation of at least 2 weeks before pick-up of Biological Control Agents.





Person In Charge

Fees Form

1 Make reservation thru radio message/ text message/ Phone call

Record reservation

5 minutes RCPC Staff None None

2 Verify Reservations thru radio message/ text message/ Phone call

Check availability of Biocon agents

5 minutes RCPC Technical/ Laboratory Staff

None None

3 Pay to designated collecting officer

Process payment & Issue Official Receipt (OR)

10 minutes Designated Collecting Officer

T. japonicum, rice -P125/ha T. evanescens, corn -P1/card T. chilonis, corn -P1/card Metarhizium & Beuveria – Free Chilocorus nigrita – Free Earwig sp. – Free Green Lacewing – Free T. chilones, vegetable – Free and fruit trees

Official Receipt

4 Present OR to Laboratory in-charge

Verify & record OR

10 mins. RCPC Laboratory Staff

None

Official Receipt

5 Receive Biocon Agents and fill up CSF form

Release Biocon Agents

5 mins. RCPC Staff

None

Client Service Form

22

TITLE OF FRONTLINE SERVICE: 2. TECHNICAL ASSISTANCE




Local Government Units, Corn Farmers, Rice Farmers, Vegetable Growers, Non-Government Organizations


Sample of infected plants for pest clinic and diagnosis.

Infestation report from DA-LGU for field validation

Invitation letter or request for speakership from DA-LGU or concern institution

Duration: 1 hour & 50 minutes



Person In Charge

Fees Form

1 Submit letter request for: - Pest Diagnosis - Resource Speaker

Receive letter request and inform client when to follow-up the request

30 minutes RCPC Staff

None None

2 Follow-up approval of request

Advise client status of request and availability of technical staff

20 minutes

RCPC Staff

None

None

3 Obtain desired technical assistance

Accommodate client and discuss technical Assistance needed

1 hour (Depends on the type of technical assistance requested)

RCPC Science Research Specialists: L. Guzman G. Orboc E. Pit V. Rendon C. Canama

None

Client Service Form

D. REGULATORY DIVISION

TITLE OF FRONTLINE SERVICE: 1. REGISTRATION OF ANIMAL FEED ESTABLISHMENT (NEW / RENEWAL)




A. Commercial Feed/Feed Ingredient Manufacturer

B. Non Commercial Feed Manufacturer

C.Importer / Indentor

D. Supplier

E. Distributor/Retailer

What Are the Requirements: A. Commercial Feed/Feed Ingredient Manufacturer 1. Photocopy of Department of Trade and Industry (DTI) Registration 2. For Corporations: Photocopies of Company’s Articles of Incorporation and Registration with the Securities and Exchange Commission (SEC); 3. For Cooperatives : Photocopy of Registration with the Cooperative Development Authority (CDA); 4. Photocopy of Environmental Compliance Certificate (ECC) from the Environmental Management Bureau (EMB) Within Metro Manila : Permit to Operate (PTO) from the Laguna Lake Development Authority (LLDA) Outside Metro Manila : Corresponding PTO from the Department of Environment and Natural Resources (DENR) in the locality and ECC 5. Photocopy of valid Business/Mayor’s Permit for the current year; 6. Copy of the Plant Lay-out; 7. Latest Picture of the Feed plant with the owner or authorized representative: One taken outside and one taken inside the feed plant; 8. For Toll Manufacturer or Trader : Copy of Memorandum of Agreement between the concerned Parties; 9. If the Manufacturer will contract the services of an independent quality control laboratory: Photocopy of BAI- Laboratory Recognition Certificate 10. Memorandum of Agreement between the Manufacturer and Laboratory Owner; 11. Plant Site Inspection and Evaluation; 12. Experimental animals to be maintained for feeds produced: Poultry : 50 for broilers; 50 day-old pullets; 50 for growers; and 50 for layers Swine : 5 piglets; 5 growers; 5 breeding gilts and sows; and 5 finishers B. Non-Commercial Feed Manufacturer 1. Photocopy of DTI Registration 2. Photocopy of valid Mayor’s/Business Permit for the Current Year 3. Affidavit of Licensed Veterinarian/Nutritionist 4. Permit To Operate and Environmental Compliance Certificate from DENR. 5. Payment of Registration Fee 6. Affidavit of Animal Population in the Farm 7. Farm Inspection and Evaluation C. Importer/Indentor For Corporation: 1. Photocopy of Securities and Exchange Commission Registration 2. Photocopy of Mayor’s/Business Permit for the Current Year D. Supplier/Distributor/ Retailer 1. Photocopy of valid Mayor’s/Business Permit for the Current Year Duration: A. NEW (Approval of Application by Bureau of Animal Industry, Manila) - 6 days, 4 hours and 40 minutes

B. RENEWAL (Approval by Regional Director of DA-RFO 10) - 6 days, 4 hours and 40 minutes


23




1 Request application form (New and Renewal)

Provide application form and conduct briefing for the documentary requirements

1 hour Registration and Licensing Staff

None BAI-AFSD Form No.1 Application for Animal Feed Establishment

2 Submit accomplished form and documentary requirements

Receive and review documents submitted


None

None

3 . Validate documents and submit to Division Chief for recommending approval

1 hour J. Chua None None

4 Conduct evaluation and ocular inspection of Plant/ Establishment if compliant to requirements

1 day

Registration and Licensing Staff

None None

5 Receive Billing Statement Issue Billing Statement 15 minutes J. Araos – Chief, Regulatory Division


6 Present billing statement to Accounting Section and pay to Cashier

Issue order of payment Process payment and issue Official Receipt (OR)

5 minutes

10 minutes

Patrick Pedarse/ Shem Salon Acctg. Section Liza Y Oran/ Cashier Section

Commercial Feed/Feed Ingredient Manufacturer/Non-Commercial Feed Manufacturer : Production of ‹25.0MT - 450.00/yr. Production of 25.1 to 5.0 MT - 540.00/yr. Production of 50.1 to 100 MT - 630.00/yr. Production of ›100 MT - 720.00/yr. Importer/Indentor - P480.00/yr. Supplier - P240.00/yr. Distributor - P120.00/year Retailer - P60.00/year


24

TITLE OF FRONTLINE SERVICE: 2. REGISTRATION OF VETERINARY DRUG/ BIOLOGIC ESTABLISHMENT (NEW AND RENEWAL)




A. Veterinary Drug/ Biologic MANUFACTURER B. Veterinary Drug/Biologic TRADER C. Veterinary Drug/Biologic DISTRIBUTOR D. Veterinary Drug/Biologic OUTLET


A. Veterinary Drug/ Biologic MANUFACTURER 1. Environmental Clearance Certificate and Permit to Operate from the Local DENR. 2. Information Sheet 3. Floor Plan with complete dimension of the Building\Manufacturing Plant 4. List of Manufacturing / Quality Control Equipment 5. Notarized Financial Statement. B. Veterinary Drug/Biologic TRADER 1. Notarized Valid Contract of Agreement with Manufacturer containing a stipulation that both Manufacturer and Trader are jointly responsible for the quality of the products. 2. Application / Affidavit of Consultants. C. Veterinary Drug/Biologic DISTRIBUTOR

1. Importer: i. Foreign Agency Agreement II. Certificate of status of Manufacturer (Certificate of Good Manufacturing Practice) issued by a Government Health Agency both shall be authenticated by the Philippine Consulate in the country of origin. 2. Exporter: i. Valid Contract of Agreement with Bureau of Food And Drugs (BFAD) as Licensed Manufacturer/Supplier 3. Wholesaler i. Valid contract of Agreement with Bureau of Food And Drugs (BFAD) / Bureau of Animal Industry as Licensed Manufacturer / Trader and /or Distributor ii. Certification that products sold are registered with Bureau of Food And Drugs (BFAD) / Bureau of Animal Industry D. Veterinary Drug/Biologic OUTLET: 1. Certification that products sold are registered with Bureau of Food And Drugs (BFAD) / Bureau of Animal Industry

2. Complete list of products to be sold with corresponding valid product registration numbers.

Duration: A. NEW (Approval of Application by Bureau of Animal Industry, Manila) - 6 days, 4 hours and 55 minutes B. RENEWAL (Approval by Regional Director of DA-RFO 10) - 6 days, 4 hours and 55 minutes


25


Service Provider Duration of Activi-ty (Under Normal Circumstances)


1 Request application form for registration (New and Renewal)

Provide application form to client and conduct briefing for the documentary requirements


None BAI-AFSD Form No. 2 Licensing of Vet. Drug and Product Establishment

2 Submit accomplished application form and documentary requirements

Receive and review documents submitted 1 hour Registration and Licensing Staff

None

None

3 . Validate documents and submit to Division Chief for rec-ommending approval

1 hour J. Chua None

None

4 Conduct evaluation and ocular inspection of Plant/Veterinary Drug & Biologic Establishment if compliant to requirements

1 day


None None

5 Receive Billing Statement Issue Billing Statement 15 minutes J. Araos, Chief Regulatory Division


6

Present billing statement to Accounting Section and pay to Cashier

Issue Order of Payment


P. Pedarse/ S. Salon Acctg. Section L. Oran/Cashier Section

None Veterinary Drug/Biologic Manufacturer— P6,000.00/yr. Veterinary Drug/Biologic Trader - P3,600.00/yr. Veterinary Drug/Biologic Distributor - P2,400.00/yr. Veterinary Drug/Biologic Outlet - P240.00/yr.


7 Present Official Receipt (OR) to Registration and Licensing Section

Record and attach OR to application

15 minutes


None

Official Receipt

8 Endorse application to the Regional Director for approval 1 hour J. Araos – Chief, Regulatory Division

None None

9 Facilitate approval of: - New Application by Director of Bureau of Animal Industry, Manila - Renewal of Registration by Regional Director of DA RFO 10

1-5 working days Registration and Licensing Staff

None None

10 Receive copy of approved application duly signed by BAI Director or DA RFO 10 Regional Director (New or Renewal)

Release registration certificate (either New or Renewal applications)

10 minutes Registration and Licensing Staff

None

None

26

TITLE OF FRONTLINE SERVICE: 3. REGISTRATION OF FEED PRODUCT (NEW AND RENEWAL)




Commercial Feed/Feed Ingredient Manufacturer


A. Registration of Imported Feed Products

1. Brand Name Clearance (for branded products)

2. Certificate of Free Sale from country of origin

3. Certificate of Good Manufacturing Practice from country of origin (if applicable)

4. Authentication issued by the Philippine Embassy of Consular Office at the country of origin (Nos. 2&3)

5. Government Veterinary Health/Phytosanitary Certificate from country of origin

6. Distribution Agreement between the importer and foreign manufacturer/supplier (for branded products)

7. Technical description of the product

8. Process Flow/Manufacturing Procedure

9. Certificate of Analysis

10. Facsimile or draft of the proposed tag or label for each type of product

11. Sample of not less than 250 grams of each product

B.) Registration of Locally Manufactured Feed Products

1. Brand Name Clearance

2. Technical description of the product

3. Process Flow/Manufacturing Procedure

4. Certificate of Analysis

5. Facsimile or draft of the proposed tag or label of each type of feed product

6. Sample of not less than 25 grams per product

7. Affidavit of Animal Nutritionist/Veterinary Consultant

8. Affidavit of Quality Control Chemist

Duration: A. NEW APPLICATION (approval by Director, Bureau of Animal Industry, Manila) - 5 days, 4 hours and 45 minutes B. RENEWAL OF REGISTRATION (Approval by Regional Director of DA-RFO 10) - 5 days, 4 hours and 45 minutes


Step Applicant/ Client Service Provider Duration of Activi-ty (Under Normal Circumstances)

Person In Charge

Fees Form

1 Request application form (New & Renewal)



None BAI-AFSD Form No. 4 Licensing of Feed Product

2 Submit Accomplished application form and documentary requirements.



None BAI-AFSD Form No. 4 Licensing of Feed Product

3

Validate documents and submit to Division Chief for recommending approval

1 hour

J. Chua

None

None

4 Receive Billing Statement

Issue Billing Statement

15 minutes

J. Araos, Chief, Regulatory Division

None

Billing Statement

5 Present billing statement to Acctg. Section and pay to Cashier

Issue order of payment Process payment and issue official receipt


P. Pedarse / S. Salon Accounting Section L. Oran Cashier Section

None

Order of Payment

6 Present official receipt to Registration and Licensing Section

Record and attach official receipt to the application

15 minutes


None

Official Receipt

7 Endorse application to Regional Director for approval

1 hour


None

None

8 Facilitate approval of: - New Application by Director of Bureau of Animal Industry, Manila - Renewal of Registration by Regional Director of DA RFO 10

1-5 working days


9 Receive copy of approved application duly signed by BAI Director or DA RFO 10 Regional Director (New or Renewal)

Release registration certificate (either New or Renewal applications)

1- 5 working days


Certificate of Registration

27

TITLE OF FRONTLINE SERVICE: 4. REGISTRATION OF POULTRY & LIVESTOCK HANDLER




Livestock Dealer, Poultry Dealer, Egg dealer, Hides Dealer, Skin, Dealer, Milk Dealer, Manure & Dung Dealer

and Game Fowl Dealer

What Are the Requirements: a. Notarized Application Form. b. Latest 1”x1” ID picture of dealers/representative. c. Business permit. d. Dealers/representative TIN. e. Photocopy of Securities and Exchange Commission [SEC] Registration (for partnership, corporation, association) Photocopy of Cooperative Development Authority (CDA) Registration (for cooperative) f. Certificate of Attendance (seminar) for regional and provincial applicants attested by the DA RFO Regional Director/Provincial Veterinarian Duration: 5 days, 4 hours and 55 minutes (Endorsement of New/Renewal of Registration by Director, Bureau of Animal Industry, Manila)




Person In Charge

Fees Form

1 Request for application form (New and Renewal)

Provide application form and conduct briefing for the docu-mentary requirements


None BAI-AFSD Form No. 1 Application for Livestock Handler




None BAI-AFSD Form No. 1 Application for Livestock Handler

3

Validate documents and submit to Division Chief for recommend-ing approval

1 hour

J. Chua

None

None


Issue Billing Statement 15 minutes J. Araos, Chief, Regulatory Division


5 Present billing statement to Acctg. Section and pay to Cashier

Issue order of payment Process payment and issue official receipt

5 minutes

10 minutes

P. Pedarse L. Oran

P300.00 per Classification/ year


6 Present official receipt

Record and attached official receipt to application

15 minutes


None

Official Receipt

7 Endorse application to Regional Director for approval

1 hour


None None

8 Facilitate approval of Application to Bureau of Animal Industry, Manila ( New and Renewal)

1-5 working days


None None

9 Receive License to Operate duly signed by to BAI Animal Health and Welfare Division Officer in-charge (New and Renewal)

Release License to Operate

10 minutes Registration and Licensing Staff

License to Operate

TITLE OF FRONTLINE SERVICE: 5. REGISTRATION & ACCREDITATION OF TRANSPORT CARRIERS



Who May Avail of the Service: Livestock and Poultry Dealer What Are the Requirements: a. Notarized Application Form b. Latest 1 x 1 ID picture c. TIN of individual operator, representative, partnership, corporation, cooperative and association. d. Mayor’s Business Permit e. For Single proprietorship- if the applicant’s name does not appear on the business permit or named after his / her wife/ husband, then, Special Power of Attorney will be required. For Partnership: 1. Certificate from the partners who are persons with authority to bind the partnership or 2. Article of Partnership 3. Photo copy of Securities and Exchange Commission [SEC] Registration For Corporation / Cooperative / Association: 1. Certificate from the Board of Directors who are persons with authority to bind the corporation/ cooperative or association. 2. Article of Incorporation 3. Photo copy of Securities and Exchange Commission [SEC] Registration g. All applicants shall undergo seminar. h. Certificate of attendance [seminar] for regional and provincial applicants. i. Photocopy of the registration of the carrier [individual carrier] j. Photocopy of the transport carrier [front side view per carrier] Duration: NEW AND RENEWAL – 6 days, 4 hours and 55 minutes (Endorsement of Application to Bureau of Animal Industry-Animal Health and Animal Welfare Division, Manila)

28

How to Avail of the Service: Personally come to office for application During inspection/ monitoring, give them forms to apply due to the distance of their establishment from the region



Person In Charge

Fees Form

1 Request for application form (New and Renewal)


1 hour Registration And Licensing Staff

None BAI-Form No. 2 Registration & Accreditation of Transport Center



1 hour Registration And Licensing Staff

None


1 hour J. Chua None

None

4 Conduct evaluation and ocular inspection of transport carriers if compliant to requirements

1 day

Registration And Licensing Staff

None

None



15 minutes J. Araos, Chief-Regulatory Division


6 Present billing statement to Accounting Section and pay to Cashier



P. Pedarse Accounting Section L. Oran Cashier Section

Tricycle and Trailer – P300/yr. Truck, AUV, Container, etc. -P500.00/year/vehicle Water and Air Transport Carrier –P500.00/year


7 Present Official Receipt (OR)


15 minutes

Registration & Licensing Staff

None

Official Receipt

8

Endorse Application to Regional Director for approval

1 hour

J. Araos, Chief- Regulatory Division

None

None

9 Facilitate endorsement of Application to BAI, Manila duly signed by the Regional Director (New and Renewal)

1-5 working days


None None

10 Receive Registration/ Accreditation Certificate duly signed by BAI-Animal Health and Welfare Division Officer In-Charge (New and Renewal)

Release Registration/ Accreditation Certificate (New and Renewal)

10 minutes Registration And Licensing Staff

Registration/ Accreditation Certificate

TITLE OF FRONTLINE SERVICE: 6. REGISTRATION & ACCREDITATION OF ANIMAL FACILITIES IN COMPLIANCE TO RA 8485 (ANIMAL WELFARE ACT)



Who May Avail of the Service: Animal Control Facility Aviary Cattery/Kennel/Lab. Animal Facility/Pet shop Circus/Carnival/Animal show, Crocodile Farm, Hog/Poultry Farm Monkey Farm for export Racetrack/Equestrian Establishment Small Animal Show Stock Farm/Corral/Stockyard/Stud Farm Veterinary Hospital/Clinic Wildlife Rescue Center; and Zoo What Are the Requirements: For Animal Facilities: a. Xerox copy of Mayor’s Business permit b. Xerox copy of Business Name with Department of Trade and Industry (for Single Proprietorship) Xerox copy of Security and Exchange Commission (SEC) Registration and Articles of Incorporation (for Corporation) c. ID picture of the Owner/ Gen. Manager and Veterinarian d. Xerox copy of Veterinarian registration/ PRC ID and PTR e. Notarized Contract of lease of the space / building occupied (if the applicant does not own it) f. Location plan of the business g. Certificate that the owner/ veterinarian has attended a sponsored – accredited seminar on Animal Welfare h. Notarized Financial Statement i. Environmental Clearance Certificate (ECC) from the Department of Environment and Natural Resources(DENR) For Animal Show Veterinarian: a. Xerox copy of Current PRC I.D and Professional Tax Receipt b. ID Picture of the Applicant -Veterinarian c. Location Plan d. Certificate of Seminar Attended from an accredited institution on Animal Welfare e. Accreditation Fee f. Duly filled-up Agreement Form

29

Duration: NEW AND RENEWAL – 7 days, 4 hours and 55 minutes (Endorsement of Application to Bureau of Animal Industry, Animal Health and Welfare Division) How to Avail of the Service:



Person In Charge

Fees Form

1 Request application form (New & Renewal)

Provide application form and conduct briefing for the Documentary requirements

1 hour C. Maquiling

None BAI-AWD Form No.1 (Animal Facilities) BAI-AWD Form No.2 (Accreditation of Show Veterinarian)



1 hour C. Maquiling None None


1 hour C. Maquiling

None

None

4 Conduct inspection and evaluation of Animal Facilities if compliant to requirements

1 - 2 days Registration and Licensing Staff

None None



15 minutes J. Araos, Chief Regulatory Division


6

Present Billing Statement to Accounting Section and pay to Cashier



P. Pedarse Accounting Section L. Oran Cashier Section

Animal Control Facility - 300.00/year Aviary - 500.00/year Cattery/Kennel/Laboratory Animal/Facility/Pet shop - 500.00/year


Circus/Carnival/Animal Show - 1,000/year Crocodile Farm - 1,000/year Hog/Poultry Farm - 1,000/year Monkey Farm for export - 1,000/year Racetrack/Equestrian Establishment - 500.00/year Small Animal Show - 500.00/year Stock Farm/Corral/ Stockyard/Stud Farm - 500.00/year Veterinary Hospital/Clinic - 300.00/year Wildlife Rescue Center - 300.00/year Zoo - 1,000/year Show Veterinarian - 100.00/year

7 Present Official Receipt (OR)


15 minutes


None Official Receipt

8

Endorse application to Regional Director for approval

1 hour J. Aaos, Chief Regulatory Division

None None

9 Facilitate endorsement of application to Bureau of Animal Industry duly signed by DA RFO 10 Regional Director (New and Renewal)

1-5 working days


None None

10 Receive Registration/Accreditation Certificate duly signed by BAI-Director (New and Renewal)

Release registration certificate (New and Renewal)

10 minutes


None Certificate of Registration/ Accreditation

30

TITLE OF FRONTLINE SERVICE: 7. ISSUANCE OF GOOD AGRICULTURE PRACTICES (GAP) CERTIFICATE


Monday to Friday, 8:00 AM to 12:00 NN and 1:00 PM to 5:00 PM

Who May Avail of the Service: A. Individual Farmers B. Partnership/ Joint Ventures C. Cooperatives D. Corporations E. Associations/Organizations; and Demonstration Farms of Government, Academics and/or Research Institutions

What Are the Requirements: A. Accomplished Application Form B. Organizational profile C. Farm/Area Map D. Field Operations Procedure E. Certificate of training on GAP principles F. Certificate of Registration G. Procedure for Accreditation (if applicable) H. Procedure for Outgrowership Scheme I. Purchasing Record of Fertilizer, Pesticides, Farm Equipment and Planting Materials (if applicable) J. Record on Usage of Fertilizers and Pesticides K. Record of Farm Produce L. Sales Record M. Results of Laboratory Analysis • Soil Analysis • Water Analysis • Heavy Metals (if applicable) For Large Scale Production/Export Market a. Fertilizer Institutional User’s License b. Pesticide Institutional User’s License c. Certified Pesticide Applicator (CPA) d. Accredited Responsible Care Officer (ARCO) e. Warehouse Registration

Duration: 9 days, 3 hours and 5 minutes How to Avail of the Service:


Person In Charge

Fees Form

1 Request application form

Provide application form and conduct briefing for documentary requirements

1 hour C. Maquiling

None BAFS-QP-TSD-FO1

2 Submit Accomplished application form and Documentary requirements


1 hour C. Lumawag None BAFS-QP-TSD-FO1

3 Endorse documents to Regional GAP Team Chair for pre-assessment

1 hour J. Araos, Chief- Regulatory Division

None None

4 Conduct pre-assessment and submit report to GAP Secretariat

3 days Regional GAP Team Chair

None None

5 Endorse pre-assessment report to Bureau of Agriculture & Fisheries Standards signed by DA RFO 10 Regional Director

1-2 days

J. Araos None None

6 Conduct farm inspection 1-2 days

GAP Inspector/ BAFS Secretariat

None None

7 Endorse to DA Secretary for approval of GAP Certificate

1-2 days

BAFS Secretariat None None

8 Receive GAP Certificate duly signed by DA Secretary

Release GAP Certificate 5 minutes

GAP Secretariat/ BAFS

None None

TITLE OF FRONTLINE SERVICE: 8. FACILITATE PLANT NURSERY ACCREDITATION


Mondays to Fridays, 8:00 am – 5:00 pm


Private and Government Plant Nursery Operators (Schools, Universities, Colleges and Local Government Units)


1. Barangay Clearance

2. Mayor’s Business Permit

3. Certificate of Registration by the Department of Trade and Industry

4. Recent Tax Clearance (for renewal only)

5. List of Sources of Propagules/Scions used in asexual propagation indicating the Quantities, Locations, and

Name of Owner 6. Certificate of Attendance to trainings/seminars on Nursery Establishment and Management, Principles of Plant Propagation and Orchard Management conducted by the Department of Agriculture-Bureau of Plant Industry and SUCs

Duration: 12 working days, 1 hour and 35 minutes How to Avail of the Service:

31


Person In Charge

Fees Form

1 Request application form

Provide application form and conduct briefing for Documentary requirements

30 minutes C. Alamag None CRPSD- Form No. 1


Receive and review accomplished application form and documents submitted

1 day C. Alamag None CRPSD- Form No. 1

3 Request Deputized Plant Nursery Evaluators and Inspector to conduct assessment

1 day C. Alamag None None

4 Conduct assessment and submit report

5 days BPI Deputized Nursery Evaluator/s

None None

5 Endorse application to Bureau of Plant Industry, Manila duly signed by DA-RFO 10 Regional Director

1 hour J. Araos None None

6 Facilitate approval of Application for Accreditation

5 days Bureau of Plant Industry, Manila

None None

7 Receive approved Accreditation (New and Renewal)

Release approved Accreditation (New and Renewal)

5 minutes C. Lumawag None Accreditation

TITLE OF FRONTLINE SERVICE: 9. FACILITATE PLANT CERTIFICATION




1. Accredited Nursery Operators

2. Local Government Units

3. Schools, Colleges and Universities


1. Plant varieties duly registered and released by the Philippine Seed Board or National Seed Industry Council

2. Receipt of purchase of seed indicating the number of propagules

3. Registration Number of parent tree

4. Necessary information, such as:

a. Crop

b. Variety

c. Code and Accession Numbers

d. Method of Propagation of Propagule (e.g, grafted, seed. etc.)

e. Source of Propagule (e.g. seed garden, tissue culture)

f. Age of Propagule at Time of Inspection

g. Name and Address of Nursery Operator

h. Date of Last Inspection/Evaluation of Seed Inspector



Person In Charge

Fees Form

1 Request application form Provide application form and conduct briefing for documentary requirements

30 minutes C. Alamag None Application Form

2 Submit accomplished application form and comply documentary requirements

Receive and review accomplished application form and documents submitted

30 minutes C. Alamag None None

3 Review requirements and endorse to Bureau of Plant Industry, Manila duly signed by DA-RFO 10 Regional Director

1 day J. Araos None None

4 Facilitate approval of Plant Certification

4 days C. Alamag None None

5 Receive Plant Certification duly signed by Director of BPI, Manila

Release duly signed Plant Certification

5 minutes C. Alamag None Plant Certification

32

TITLE OF FRONTLINE SERVICE: 10. CERTIFICATION OF CUTTING FRUIT TREES PER DAO NO. 18, SERIES OF

1994




1. Individual

2. Partnership

3. Cooperatives, Corporations and Associations

What Are the Requirements: Letter of Intent (LOI) for approval of DA-RFO 10 Regional Director



Person In Charge

Fees Form

1 Submit approved letter of intent Receive approved letter of intent and provide schedule of ocular inspection

30 minutes L. Ofngol None Application Form

2 Conduct ocular inspection at specified location

1-2 days (Depending on the location)

L. Ofngol None None

3 Prepare Inspection Report and submit to the Chief, Regulatory Division for endorsement

1 day L. Ofngol None Inspection Report

4 Endorse to the Regional Director for signature of the Certification

1 hour J. Araos None None

5 Receive approved Certification Release approved Certification

5 minutes L. Ofngol None None

E. RESEARCH DIVISION

TITLE OF FRONTLINE SERVICE: 1. PROVIDE TECHNICAL ASSISTANCE




Farmers, Students, Farmer Cooperators, LGUs & other Stakeholders


Secure Service Request Form from the Officer of the Day




Person In Charge

Fees Form

1 Fill-up and submit service request form

Receive service request and refer client to the technical staff

5 minutes Receiving Staff/Officer of the day


2 Proceed to the technical staff concerned

Accommodate client and discuss technical assistance requested, such as:

1 hour and 10 minutes

Science/Research Specialists

None None

Climate change Organic Agriculture Biotechnology Livestock: -Product/by product utilization -Animal health -Animal Production -Forge and pasture -Animal breeding Crops : -Varietal improvement -Farm planning, budgeting and economics -Soil fertility management -Pest and disease diagnostic -Farming system -Product/by-product utilization

C. Soriano Dr. R. Pique C. Marasigan W. Nacalaban L. Duna, B. Tatoy L. Cagbabanua, A.Tumapon, B.G. Betonio

3 Receive technology materials

Provide Package of Technology Materials or ICT

10 minutes Section/Unit Chiefs /Research Specialists

None POT/ Client Service Form

33

TITLE OF FRONTLINE SERVICE: 2. AVAILMENT OF INFORMATION MATERIALS/ FARMERS INFORMATION TECHNOLOGY SERVICES (FITS)



Who May Avail of the Service: Farmers, Students, Famer Cooperators, Local Government Units & Stakeholders

What Are the Requirements: Valid ID/ Tax

Duration: 10 minutes How to Avail of the Service:


Person In Charge

Fees Form

1 Register in the logbook Assist client to register in the logbook

5 minutes Library in-charge

None

2 Present Valid ID Validate ID presented and accommodate client

5 minutes Library in-charge

None Client Service Form

E.1 NORTHERN MINDANAO AGRICULTURAL CROPS AND LIVESTOCK RESEARCH COMPLEX (NMACLRC)

TITLE OF FRONTLINE SERVICE: 1 . AVAILMENT OF DISEASE-FREE POTATO PLANTING MATERIALS - Generation Zero (G0)



Who May Avail of the Service: Farmers, Famer Cooperators, Local Government Units & Stakeholders

What Are the Requirements: Secure Service Request Form from the Public Assistance Desk Officer Official Receipt of the corresponding fee

Duration: 1 hour and 35minutes How to Avail of the Service:


Person In Charge

Fees Form

1 Fill-up and submit service form

Assist client and receive filled up service form Direct client to the office of R & D section chief

5 minutes Officer of the Day

None Service Form

2 Discuss with technical staff /project leader the desired assistance

Interview and assess capability and volume needed Issue billing statement

30 minutes

10 minutes

L. Duna /Project Leader

None None Billing Statement

3 Submit billing statement and pay the cost of tuber

Issue Order of Payment Process payment and issue official receipt

15 minutes

10 minutes

Accounting Staff Collecting Officer

P2.50/ tuber


4 Count and pack (100 pcs.per pack) seeds/mini tuber to be released

15 minutes

Project Leader/staff

5 Present official receipt and receive the mini Tuber/seeds

Record OR in registry logbook and issue seeds

5 minutes

Releasing Staff

Client Service Form

TITLE OF FRONTLINE SERVICE: 2 . BACTERIAL WILT (BW) SOIL ANALYSIS


Monday – Receiving of soil sample

Tuesday – Start of BW Soil Analysis

(Sample received after Tuesday will be treated on the following week)


What Are the Requirements: Soil sample minimum of ¼ kilogram

Duration: 5 days and 7 minutes (laboratory analysis/procedure is 3 days and 3 hours




1 Submit soil sample and fill-up service request form and

Receive soil sample and assist client in filling-up service form

10 minutes Receiving/ Laboratory technical staff


34

2 Accept sample and validate information

1 hour Laboratory technical staff


3 Perform inoculation of pathogen and analyze result

27 hours (3 days&3 hours)

Laboratory technical staff

None None

4 Record and prepare laboratory report

2 hours Laboratory technical staff

None Laboratory Report

5 Confer with the Laboratory technical Staff the outcome of the laboratory examination

Discuss findings to client Issue billing statement

1 hour and 35 minutes

Laboratory technical staff

None

None Billing statement

6 Submit billing statement and pay corresponding fee: Within Region 10 Outside Region 10

Process payment and issue official receipt

10 minutes

Collecting Officer

Per sample P100 P200

Official Receipt

7 Receive result Release result

5 minutes None

Laboratory Result and Client Service Form

TITLE OF FRONTLINE SERVICE: 3. DISTRIBUTION OF INDIGENOUS SEEDS AND PLANTING MATERIALS

(NMACLRC/RCUD)


Mondays to Fridays, 8:00 AM – 5:00 PM


What Are the Requirements: Service Request Form from the Public Assistance Desk Officer





Person In Charge

Fees Form

1 Fill-up and submit service request form

Assist client and receive filled-up service form

3 minutes Receiving staff/Officer of the Day


2 Guide client to office location of concerned Project Leader

10 minutes Receiving staff/Officer of the Day

None Service Report Farm

3 4 5 6

Discuss with Technical staff/ project leader the Desired assistance Receive planting materials/seeds

Interview and assess type of seeds/planting material needed Issue acknowledgement receipt signed by the Chief, Research Division Prepare seeds/Planting Materials Issue Gate Pass and release seeds

30 minutes

10 minutes

30 minutes

20 minutes

Project Leader Project Leader Project Leader GS Staff and Warehouseman

None

None

None

None

Acknowledgement Receipt Gate Pass and Client Service Form

TITLE OF FRONTLINE SERVICE: 4. BULL, BUCK AND RAM DISPERSAL (NMACLRC AND RCUD)



Who May Avail of the Service: Farmers, Ranchers, LGUs & Stakeholders


Approved letter request from the Department of Agriculture – Regional Director


Invoice Receipts of Property together with Journal Voucher signed by the Accountant of LGU- Recipient

Duration: 1 day, 1 hour and 45 minutes



Service Provider Duration of Activity (Under Normal Cir-cumstances)


1 Submit the documentary requirements



None None

2 Endorse Approval of the Invoice Receipt of Property to the Regional Director



3 Forward the documentary requirements to NMACLRC, Dalwangan, Malaybalay, Bukidnon


None None

35


10 minutes C. Soriano/ Center Chief

None RIS

5 Sign RIS and fill-up CSF and Receive animals

Prepare the animals/Issue Gate Pass and release animals

1 hour A.Pandong and Animal Caretaker

RIS, Gate Pass and Client Service Form

TITLE OF FRONTLINE SERVICE: 5 . DISTRIBUTION OF FORAGE PLANTING MATERIALS




Farmers, Ranchers, LGUs & Stakeholders


Approved letter request from the Department of Agriculture – Regional Director


Invoice Receipts of Property together with Journal Voucher signed by the Accountant of LGU- Recipient




Person In Charge

Fees Form

1 Submit approved letter request

Review the documents 30 minutes Project-in-charge

None None

2 Gather planting materials Prepare Acknowledgement Receipt and Gate Pass

2 hours

20 minutes

Forage In-charge Project-in-charge/GS Staff

None

None

Acknowledgement Receipt, Gate Pass and Client Service Form

3 Sign Gate Pass and receive planting materials

Release planting materials 30 minutes Forage In-Charge


TITLE OF FRONTLINE SERVICE: 6. PRODUCTION & DISTRIBUTION OF SMALL RUMINANT FROZEN SEMEN




Local Government Units


Letter Request to DA -10 Regional Director





1 Inquire availability of Frozen Semen and submit letter request to the Regional Director

Check availability of Frozen Semen

20 minutes Station Head/ Frozen Semen Laboratory In-Charge

None

2 Prepare withdrawal slip

5 minutes Project-in-charge None Withdrawal slip

3 Present Withdrawal Slip to The Laboratory-in- charge

Validate withdrawal slip

5 minutes Laboratory-in-charge None

4 Prepare Acknowl-edgement Receipt and Gate Pass

30 minutes Frozen Semen Laboratory In-Charge

None Acknowledgement Receipt and Gate Pass

5 Sign acknowledgement receipt and Receive Frozen Semen

Release Frozen Semen

5 minutes Frozen Semen Laboratory In-Charge


TITLE OF FRONTLINE SERVICE: 7. HORSE BREEDING SERVICES




Farmers & Ranchers


Animal Health Certificate that the animal was tested with Equine Infectious Anemia (EIA) from the Regional

Animal Disease Diagnostic Laboratory (RADDL) or from other animal diagnostic laboratories.



36

Step Applicant/ Client Service Provider Duration of Activity (Under Normal Circum-stances)

Person In Charge

Fees Form

1 Request information of The breeding mare and Submit Animal Health Certificate of Equine Infectious Anemia

Provide needed information about the breeding mare in logbook

5 minutes Officer of the Day

None Request Form

2 Select breeding stallion from the Stock Farm

Assist client in the selection of breeding stallion Prepare Order of Payment


Project-in-charge Project-in-charge

None None

None Order of Payment

3 Pay breeding fee Process payment & Issue OR

5 minutes Collecting Officer P500/head

Official Receipt

4 5

Present official receipt To the project-in- charge

Validate receipt of payment and other documents Prepare stallion for breeding


Project-in-charge/Animal Caretaker Project-in-charge/Animal Caretaker

None None

Official Receipt Client Service Form

TITLE OF FRONTLINE SERVICE: 8. DISTRIBUTION OF LIQUID NITROGEN (LN2)




Local Government Units, Ranchers and Stakeholders


Letter Request




Person In Charge

Fees Form

1 Verify availability of LN2 Supply and Submit Letter Request

Check availability of LN2 (2 weeks before withdrawal)

5 minutes LN2 Plant In-Charge/ Station Head

None None

2 Make reservation of LN2 and schedule for withdrawal

Record reservation 5 minutes LN2 Plant In-Charge/ Station Head


3 Pay corresponding fee

Process payment & issue Official Receipt (O.R.)

10 minutes LN2 Plant In-Charge/ Collecting Officer

P80/ liter O.R.

4 Present O.R. to LN2 Plant-In Charge

Verify O.R. presented 5 minutes LN2 Plant In-Charge

None O.R.

5 Receive LN2 Release of LN2 10 minutes LN2 Plant In-Charge


6 Present O.R. and Gate Pass to Guard On duty

TITLE OF FRONTLINE SERVICE: 9. EXTENSION SERVICE ON ARTIFICIAL INSEMINATION (LARGE & SMALL

RUMINANTS)




Farmers and Ranchers in nearby Barangays of NMACLRC





Person In Charge

Fees Form

1 Inquire for available AI Technician

Assist and guide client 5 minutes AI Technician None None

2 Confer with the Technician on Services needed

Discuss with client and provide the assistance

5 minutes AI Technician None Client Service Form

37

E.2 RESEARCH CENTER FOR UPLAND DEVELOPMENT (RCUD)

TITLE OF FRONTLINE SERVICE: 1. DISTRIBUTION OF QUALITY PLANTING MATERIALS




Farmers, Local Government Units & other Walk-in Clients


Letter request approved by Department of Agriculture Regional Director

Duration: 1 hour per transaction



Service Provider



1 Submit approved Letter Request and Inquire availability of Seedlings

Check availability of seedlings

10 minutes Project In-Charge/ Asst. Project In-Charge/ Alternate

None None

2 Select desired seedlings in the Nursery

Assist client in the selection of seedlings

10 minutes Project In-Charge/ Asst. Project In-Charge/ Alternate

None None

3 Prepare RIS, Order of Payment

10 minutes RCUD Staff None RIS and Order of Payment

4 Sign documents and pay corresponding fees


10 minutes Collecting Officer Rubber -P30/piece Budsticks -P25/m. Scion -P2/piece Forages-P250-P500/kl. Asexually Propagated @P60/pc Durian, Lanzones, Rambutan Mango Sexually Propagated @P30.00/pc Mangosten

OR

5 Present OR to the Project In charge/ alternate

Validate and record OR

5 minutes Property Officer None None

6 Receive seedlings

Prepare Gate Pass and Release seedlings

15 minutes Property Officer None Gate Pass and Client Service Form

TITLE OF FRONTLINE SERVICE: 2. DISTRIBUTION OF AVAILABLE PALAY AND CORN SEEDS




Farmers, Local Government Units & other interested groups


A. Requests for seeds free of charge – approval from Department of Agriculture Regional Director





Person In Charge

Fees Form

1 Inquire availability Of Stock and Submit approved Letter Request

Check availa-bility of stocks

10 minutes Technical Staff None None

2 Select seedlings in the nursery

Assist client in the selection of seedlings in the nursery

10 minutes Project In charge/alternate

None None

3 Prepare RIS, Order of Payment & Gate Pass

15 minutes Clerk None RIS, Order of Payment & Gate Pass

4 Sign documents And pay Corresponding fees


15 minutes Designated Collection Officer

Corn-certified - P460/bag -registered - P520/bag Rice-certified- P1,200/bag -registered-P1,600/bag

OR

5 Present OR Validate OR and Prepare Gate Pass

10 minutes Designated Property Officer

None OR/ Gate Pass

6 Receive seeds Release seeds

10 minutes Project In-Charge/ Alternate

None

Gate Pass

38

TITLE OF FRONTLINE SERVICE: 3. DISTRIBUTION OF GOAT




Farmers, Local Government Units & other Walk-in Clients


Letter Request Approved by the Department of Agriculture – Regional Director


Invoice Receipts of Property together with Journal Voucher signed by the Accountant of LGU-

Recipient





Person In Charge

Fees Form

1 Submit documentary requirements



None None

2 Endorse Approval of the Invoice Receipt of Property to the Regional Director



3 Forward the documentary requirements to RCUD


None None


10 minutes Project-in-charge None RIS

5 Sign RIS ; Fill-up CSF and receive Animals

Issue Gate Pass and Release Animals

1 hour Project in-charge/ Caretaker

None RIS, Gate Pass and Client Service Form

E.3 RESEARCH CENTER FOR HILLYLAND DEVELOPMENT (RCHD)

TITLE OF FRONTLINE SERVICE: 1. PRODUCTION AND DISTRIBUTION OF VARIOUS SEEDS AND

PLANTING MATERIALS




Farmers/walk-in clients/Provincial, City and Municipal Agriculture Office What Are the Requirements:

Schedule for Pick-Up of Planting Materials




Person In Charge

Fees Form

1 Submit the Approved Request and the Schedule of pick-up of Planting Materials


10 minutes Project-in-charge


2 Submit Request Form to person in- charge

Receive request form and prepare order of payment : -OPV Corn seeds -Sweet potato cuttings -Anthurium seedlings -Budded citrus seedlings -Coffee seedlings -Coffee seedlings (clone) -Yacon seedlings -Mushroom fruit bags -Mushroom spawn -Assorted vegetables Baguio beans Pechay Okra -Lowland vegetables Bush sitao Squash

30 minutes C. Simene B. Betonio C. Jumalon S. Ballescas C. Simene B. Betonio M. Tumilap L. Osip S. Ballescas


3 Pay the corresponding fees of seeds/ Planting Materials

Process payment and Issue Official Receipt (OR)

15 minutes

Collecting Officer

OPV Corn seeds(18kgs/bag) P600/bag Sweet potato (cuttings) P0.50 Anthurium seedlings P20/pc Budded citrus seedlings P25/pc Coffee seedlings P15/pc Coffee seedlings (clone) P25/pc Yacon seedlings P10/pc Mushroom (fruiting bag) P20/bag Mushroom spawn (bottle) P70/btl. Assorted vegetables: Baguio beans P500/kg. Pechay P500/kg. Okra P350/kg. Lowland vegetables: Bush sitao P300/kg. Squash P1,200/kg.

Order of Payment

39

4 Prepare Planting Materials/Seeds and Gate Pass

60 minutes

Project-in-Charge


5 Present OR Validate & record OR 5 minutes C. Simene None OR

6 Receive seeds/ Planting materials

Release seeds/ planting materials

10 minutes

B. Betonio M. Cagas


TITLE OF FRONTLINE SERVICE: 2 PRODUCTION AND DISTRIBUTION OF VERMI AND COMPOST




Farmers, Walk-in Clients, Provincial, City and Municipal Agriculture Office


Schedule for Pick-up of Planting Materials




Person In Charge

Fees Form

1 Submit the Approved Request and the schedule of pick-up of Vermi

Review the docu-ments submitted



2 Submit Request Form to Project in-charge

Receive request form and prepare order of payment : Vermi Compost


None

Order of Payment

3 4

Pay the cost of vermi or compost

Process payment & Issue Official Receipt (OR) Prepare vermi or compost and Gate Pass

15minutes 60 minutes

Collecting Officer Project-in-charge

Vermi P250/kg Compost (50 kilos/bag) P250/bag

Order of Payment Gate Pass and Client Service Form

5 Present OR Validate & record OR

5 minutes C. Simene None OR

6 Receive vermi or compost

Release vermi or compost

10 minutes B. Betonio M. Cagas

None Gate Pass and Client Service