visual communications summit | julie roehm
TRANSCRIPT
- 1. Julie Roehm Chief Storyteller, Senior Vice President Marketing, SAP From cave paintings to Pinterest: The history and significance of visual communication
- 2. 2Customer Storytelling: Elevating the Voice of the Customer in a B to B World Great story tellers inspire people to create nations, develop new markets, and change the world.
- 3. 3Customer Storytelling: Elevating the Voice of the Customer in a B to B World Without them, ideas die, businesses fail.
- 4. 4Customer Storytelling: Elevating the Voice of the Customer in a B to B World Today, in our highly digital and socially connected world, brands around the globe are harnessing the power of storytelling to build audiences and move markets.
- 5. 5Customer Storytelling: Elevating the Voice of the Customer in a B to B World But the genesis of todays technology is based on human storytelling that is as old as time itself
- 6. 6Customer Storytelling: Elevating the Voice of the Customer in a B to B World Earliest story: Lascaux cave paintings 17,300years ago
- 7. 7Customer Storytelling: Elevating the Voice of the Customer in a B to B World Literature: Epic of Gilgamesh 2000 B.C.
- 8. 8Customer Storytelling: Elevating the Voice of the Customer in a B to B World Oration: Homers Illiad 1,260 B.C.
- 9. 9Customer Storytelling: Elevating the Voice of the Customer in a B to B World Print: Gutenberg Bible 1450
- 10. 10Customer Storytelling: Elevating the Voice of the Customer in a B to B World Film: The Great Train Robbery 1903
- 11. 11Customer Storytelling: Elevating the Voice of the Customer in a B to B World TV Advertising: The first TV ad 1941
- 12. 12Customer Storytelling: Elevating the Voice of the Customer in a B to B World Political Ads: 1964
- 13. 13Customer Storytelling: Elevating the Voice of the Customer in a B to B World Advertising Comes of Age: 1984
- 14. 14Customer Storytelling: Elevating the Voice of the Customer in a B to B World The Internet: Mosaic browser 1993
- 15. 15Customer Storytelling: Elevating the Voice of the Customer in a B to B World The first online banner ad 1994
- 16. 16Customer Storytelling: Elevating the Voice of the Customer in a B to B World Pinterest 2010
- 17. 17Customer Storytelling: Elevating the Voice of the Customer in a B to B World Today, visual experiences, are revolutionizing businesses and monopolizing our attention. In addition, the access, possibilities and worldwide reach are unprecedented.This is the visual age.
- 18. Customer Storytelling: Elevating the Voice of the Customer in a B to B World 18 2,802,478,934 people online Source: http://www.internetworldstats.com/stats.htm
- 19. Customer Storytelling: Elevating the Voice of the Customer in a B to B World 19 Over 750,000,000 websites Source: http://www.businessinsider.com/how-many-web-sites-are-are-there-2012-3
- 20. Customer Storytelling: Elevating the Voice of the Customer in a B to B World 20 8,000,000,000,000 text messages are sent every year (thats 8 TRILLION!) (2.5 trillion in the U.S. alone) Context: 8 trillion seconds ago Neanderthals walked the earth. Source: http://www.bloomberg.com/video/how-many-text-messages-are-sent-each-year-RDvLwi1WRgii6HMmiVk_Fw.html
- 21. Customer Storytelling: Elevating the Voice of the Customer in a B to B World 21 TheVisualWebis experiencing explosivegrowth Outside Voices: The Visual Web Is Changing Everything in Media and Advertising* Sources: * http://blogs.wsj.com/cmo/2014/06/24/outside-voices-the-visual-web-is-changing-everything-in-media-and-advertising/ 300million Instagrammers 22% of entire adult population use Pinterest
- 22. Customer Storytelling: Elevating the Voice of the Customer in a B to B World 22 Source: http://www.quicksprout.com/2014/08/01/how-to-increase-instagram-engagement-by-182/ Image vs. Text: Instagram growth outpaces Twitter
- 23. 23Customer Storytelling: Elevating the Voice of the Customer in a B to B World But why?
- 24. SIMPLE The reason is
- 25. 25Customer Storytelling: Elevating the Voice of the Customer in a B to B World Source: Siegel Gale #SimplicityPays: Global Brand Simplicity Index 2014, https://www.youtube.com/watch?v=N6nvzlvTDDo
- 26. The world around us has become exceedingly crowded and complex. And it hurts business. $237Bin profits are wasted annually due to complexity (in just the top 200 companies)* Source: * Complexity Kills (So Kill Complexity), Jonathan Becher, Chief Marketing Officer at SAP https://www.linkedin.com/pulse/article/20141027033105-24136-complexity-kills-so-kill-complexity * *Three Ways that Simplicity Pays, Jonathan Becher, Chief Marketing Officer at SAP https://www.linkedin.com/pulse/article/20140707044618-24136-three-ways-that-simplicity-pays 75%of consumers are more likely to recommend a brand if it offers a simpler experience**
- 27. Simpler experiences pay dividends.And visual storytelling is a key widget in our toolbox.
- 28. Infographics can help turn uninteresting and complicated concepts into impactful and shareable content.
- 29. Stories at a glance
- 30. Simplifying the data
- 31. Mundane to impactful
- 32. 39Customer Storytelling: Elevating the Voice of the Customer in a B to B World 23 brands from toothpaste to potato chips
- 33. 40Customer Storytelling: Elevating the Voice of the Customer in a B to B World
- 34. Better user experiences
- 35. 42Customer Storytelling: Elevating the Voice of the Customer in a B to B World
- 36. 43Customer Storytelling: Elevating the Voice of the Customer in a B to B World
- 37. 44Customer Storytelling: Elevating the Voice of the Customer in a B to B World
- 38. 45Customer Storytelling: Elevating the Voice of the Customer in a B to B World
- 39. So whats your story?
- 40. How do you #RunSimple
- 41. 48Customer Storytelling: Elevating the Voice of the Customer in a B to B World Thank you Julie Roehm Chief Storyteller, Senior Vice President Marketing, SAP
- 42. Appendix
- 43. And in the process enabling them to do amazing things.
- 44. 51Customer Storytelling: Elevating the Voice of the Customer in a B to B World
- 45. 4 take-aways to help prepare you for your journey towards simple
- 46. Simple isnt easy 1
- 47. Find your true essence Peel the onion back and look at the things that are truly driving your business. 2
- 48. Eradicate complexity Find the complexity that exists, kill it. And most importantly, dont fall into the same trap that got you into this mess. Keep complexity at bay. 3
- 49. Get back to basics A great story is a great story, no matter how you tell it. On paper or in pixels, with the sound of our voice or via your phone. 4