visual tools for the sp ia sp intersections - nov 2014
TRANSCRIPT
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Visual Tools For the Information Architect
Ruven GotzAvanade
SharePoint IntersectionsNovember 2014
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SHARE 2012 | 3
Shared understanding
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SHARE 2012 | 4
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SHARE 2012 | 5
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SHARE 2012 | 6
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SHARE 2012 | 7
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Yes!A bridge!
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Odds ofSuccess?
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SHARE 2012 | 10
Project goes?
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Same page
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Wickedproblems
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Hard(but tame)
Wicked
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Guess what SharePoint is…
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SHARE 2012 | 15
Usually a bunch of people who all have a different
idea of what success looks like
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Some of whom, won’t talk to each other
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Machiavelli (not exactly )
It must be considered that there is nothing more difficultto carry out nor more doubtful of success nor moredangerous to handle than to initiate a new SharePointproject; for the project team has enemies in all thosewho profit by the old portal, and only lukewarmdefenders in all those who would profit by the newportal; this lukewarmness arising partly from theincredulity of mankind who does not truly believe inanything new until they actually have experience of it.
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Dealing with humansin tough circumstances
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Dealing with humansin tough circumstances
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My three rules of SharePoint
1. Simplicity2. Simplicity3. Simplicity
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SHARE 2012 | 21
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Putting it into actionExcellent facilitation means building your soft skills
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Soft Skills
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Confidence
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Power Posing
Power Pose Blog: http://jamesclear.com/body-language-how-to-be-confident
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Amy CuddyYour body language shapes who you are
http://youtu.be/Ks-_Mh1QhMc?t=8m2s
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Famous Poser Posers
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Listening
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http://www.skillsyouneed.com/ips/listening-skills.html
http://www.forbes.com/sites/womensmedia/2012/11/09/10-steps-to-effective-listening/
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Humor
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Brutal Honesty
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Requirements GatheringVisual Tools and Games that can help with analysis
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The chicken and egg problem
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Requirements
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What makes something a requirement?
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We can do that for $10
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We can do that for $1,000,000
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We require a jumbo solution to get to our destination
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We require a jumbo solution to get to our destination
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Sometimes, you do need this
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Too much focus on the detail…
How
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…and not enough on the destination
Why
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Introduction to Mind Mapping
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Mapping for Navigation
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Mapping for Prioritization
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Mapping for Prioritization
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Mapping for Scoping
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IBIS MappingA Grammar for Thinking
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Two books you must read
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What are wicked problems? (recap)
• You don’t really understand the problem until
you’ve developed the solution
• You don’t know when you’ve accomplished your goal
• Solutions are not right or wrong, they are just better
or worse
• Every wicked problem is unique
• Every solution to a wicked problem is a one-shot
operation
• You are dealing with social complexity
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Tools that can help
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IBIS Notation
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I use Mind Manager to express the same notation
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Dialog mapping to capture argumentation
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Dialog mapping to capture argumentation
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Dialog mapping to capture argumentation
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Dialog mapping to capture argumentation
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Dialog mapping to capture argumentation
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Dialog mapping to capture argumentation
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Dialogue Mapping for scoping
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Visual DesignCard Sorting
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What is Card Sorting?
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“Card sorting is a great, reliable, inexpensive method for finding patterns in how users would expect to find content or functionality.”
- Donna Spencer
http://www.amazon.com/Card-Sorting-ebook/dp/B004VFUOL0
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What are the types of card sort?
Open & Closed
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Open card sorting process
Gerbil
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Results
Gerbil
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But not always what you expect
Ford
Gerbil
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But not always what you expect (2)
Ford
Gerbil
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Analysis
http://www.boxesandarrows.com/view/analyzing_card_sort_results_with_a_spreadsheet_template
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Wireframing
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I used to hate wireframing!
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A useless wireframe
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Way too much work
Erik Swenson
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Balsamiq: Just right
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Simple Wireframe
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Process Mapping
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Bizagi & Visio
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Wrap up
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This stuff is hard
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Social Complexity makes every problem wicked
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Getting to shared understanding is crucial
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Visual tools with shared displays can help
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Products and Tools Referenced• Mind Manager www.mindjet.com• Xmind www.xmind.net• Balsamiq www.balsamiq.com• Card sort tools measuringuserexperience.com/CardSorting
• Boxes & Arrows boxesandarrows.com• Dialogue Mapping cognexus.org• Paul Culmsee www.cleverworkarounds.com• BizAgi www.bizagi.com
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