Support, Installation and

Training

Training & Support

Unlimited support and updates

User settings and preferences are protected through updates

You can open a real time chat window from VitaLogics, submit a support ticket or call

Support is on Central Time with evening hours, making it convenient for D.C.’s nationwide to contact us

Multiple secure back-ups to the cloud throughout every hour in practice

2

5 Step On Boarding Process

Included in the installation fee is a client advocate to ensure you

smoothly transition through each of the 5 steps of the on boarding

process.

1. System Set-Up/Admin

2. Daily Operations

3. Billing

4. Key Features

5. Conversion

Software and Hardware Minimum Requirements for

Optimal SpeedMinimum Computer Requirements for Software

Processor: Minimum of 2.5 Ghz or faster Intel Pentium Dual Core or Quad PC; AMD

Athlon Dual Core or Quad PC (or equivalent) with a minimum of 2 GB of RAM.

Hard Drive: 250GB or greater.

Network Card: 10/100/1000 network card.

Monitor: 19" monitor with a minimum resolution of 1140x990 or better (1680x1050 is

ideal) - touch screen is optional.

Internet Connection: High speed such as cable, DSL or fractional T1 with at least 2MB

download speed and 1MB upload speed. If internet connection is wireless, must have at

least 802.11 G/A/N or higher with WPA-2 or higher encryption.

Computer Recommendation for Optimal Speed

Processor: Intel Core i3 or i5 with 6-8 GB of RAM.

Hard Drive: 500GB or greater.

Network Card: 10/100/1000 ethernet

Operating System: Windows 8 or Windows 7 64Bit operating system (Home Premium or

higher)

Monitor: 19" monitor with a minimum resolution of 1140x990 or better (1680x1050 is ideal) -

touch screen is optional.

Wireless Router: Multi-Port Network Hub or router (if wireless at least 802.11 G/A/N or higher

with WPA-2 or higher encryption) to connect all PC's.

Internet Connection: High speed such as cable, DSL or fractional T1 with at least 5MB

download speed and 2MB upload speed.

Purchase Process

● Go to vitalogics.com/emr

● Click on Green "Get Started Now" Button

● Click on the Orange "Select Pro Package" Button on right● Complete purchase process

● When finished, please do not close the page. Follow the instructions on attached sheet to

open your user access accounts "licenses" to the cloud. I would recommend opening all 5,

you do not have to assign them.

● Activating Licenses Post Purchase- (clickable link)

*Note: VitaLogics subscription does include a 6 month subscription. We do not charge you additional for client advocate and customization

support during the first 6 months or ongoing. Post 6 months, it is our job to keep you happy with your software and effecient in practice and

you will be on a month to month contract. VitaLogics retention rate with over 1K users is 93%.

The 7% that fell off were due simply not implementing any of the processes post purchase. Technology works if you use it.

Pro Versus Platinum PackageVitaLogics Pro and Platinum Subscription Monthly packages come with 5 consecutive access licenses to

the cloud, unlimited support, backups, updates, all the functionality shown through demo process including

Google text/email reminder integration.

VitaLogics Integrates with Forte and Heartland Merchant Processing Companies. You will get full details

of both options in the on boarding process.

VitaLogics PRO- $289/month

VitaLogics Platinum- $379/month (only $90 more)

** VitaLogics Platinum includes InfusionSoft integration and 4 Chiropractic Automated Email Campaign

series (you do not need to have your own infusionsoft account)

** You will be charged an Industry LOW one time free of $397 for installation, training and client advocate

program when you purchase.

** You can upgrade and downgrade between subscription packages at any time (even during the 6 month

initial contract term)

Contact Information

Once complete, Liz Mertz, Director of Support and Training, will reach out to schedule the initial

installation and phase I of your VitaLogics EMR Chiropractic software training. The process from

purchase to having the software accessible on your computer could take up to 48 business hours. I have

seen clinics that apply and use the training and are up and running in no time and at all and I have worked

with clinics that have delayed the process beyond the initial 6 months. It all determines the pace at which

you want to work.

Client Advocate:

Nicole Cowley

ncowley@vitalogics.com

(415) 529-4338

The role of the client advocate is to ensure all training, onboarding and technology

implementation is a success for the client. Please reach out to your CA at any you need.