FareGo Virtual Ticket Agent (ViTA) transforms Scheidt & Bachmann ticket vending machines (TVM) into fully-fledged ticket counters with per-sonal customer service.

FareGo ViTA extends the proven concept of self-service ticket vending machines with video and audio transmission as well as remote functionali-ties. Through these interfaces ticket clerks are able to give live support to customers at any TVM remotely from the customer service centre.Besides real-time communication, they even can take over the control of the device.

In this way FareGo ViTA vastly improves the qua-lity and the availability of your ticketing services. It also reduces your distribution costs as it optimi-ses the deployment of your sales staff and linked business processes.

Of course passengers are still able to buy their tickets through the sales application without using the ViTA function, thus FareGo ViTA is a convenient supplemental offering for your entire clientage.

FareGo ViTA requires minimal effort for imple-mentation making it perfectly suitable for retro-fitting comprehensive TVM fleets. It is compatible with the complete line of FareGo Sales TVMs currently offered.

VITA„VIRTUAL TICKET AGENT“ FOR PERSONAL CUSTOMER SERVICE

BenefitsExtended customer service at reduced distribution costsImplementation into existing TVM fleetCentral or decentral grouping of human recourcesOptimal operating range of ticket clerks with e. g. specific language skillsSeveral operating modes (audio only, uni-directional or bi-directional video)

Copyright 2016 ▪ Scheidt & Bachmann GmbH ▪ Fare collection systems ▪ Subject to change without notice

www.scheidt-bachmann.com ▪ Phone +49 2166 266-343farecollection@scheidt-bachmann.com

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Enhance your ticket sales:Activate the full potential of your TVM fleet and offer your customers an impressive new ticketing experience with FareGo ViTA.

Improve your customers‘ satisfaction:No long walking to and waiting at the service center; personal customer service whenever and wherever it is needed.

Raise the efficency of your staff:FareGo ViTA empowers a small number of ticket clerks to pro-vide comprehensive service. The effort for staff and operation planning is reduced significantly, while flexibility and reaction skills are increased vastly, especially when individual customer requirements have to be meet (e.g. language skills).

Reduce the operating costs:FareGo ViTA reduces the demand for personnel-operated ticket counters at stations. Ressources and equipmant can be centra-lised to optimise employment and to reduce requirements.

Increase safety on site:The FareGo ViTA camera can also be applied as a security came-ra for site surveillance.

FAREGO VITA

FareGo ViTA is the ideal solution for public transport providers who strive to improve and develop their fare collection systems without the costly acquisition of new devices.

FareGo ViTA implementation:

Ticket vending machesIntegration of a microphone, speaker and (optional) cameraUpdate of the device software

Background systemInstallation and configuration of the FareGo ViTA server

Ticketing officeInstallation of ViTA software and configuration of workstations

Field requirements FareGo Sales TVM Broadband data connection

THE VITA EXPERIENCE

ViTA view at the device ViTA view at ticket clerk‘s workplace

Copyright 2016 ▪ Scheidt & Bachmann GmbH ▪ Fare collection systems ▪ Subject to change without notice