VMware VI OPS Portal Registered User Survey

Bob Stephens

January 9, 2009

Page 1

Executive Summary

Survey results from 98 registered users of VIOPS Portal

Total 1577 received survey request

Most responders are technology people in architect and operations roles

98% of responders are VMware users

Results generally positive

Users understand the purpose of the site and are happy with user interface

Users want more proven practices and also other information like whitepapers

Primary reason for not contributing to the site was “lack of time” followed by “don’t think I have anything to contribute”

Survey Statistics

Survey Status:

Status: Live

Launch Date: 12/16/2008

Closed Date:

Total Survey Takers: 98

Median Response Time:

4 mins, 22 Seconds

Email Deployment Status:

Invited Via Email: 1517

Total Takers: 98

Complete Responses: 83

Partial Responses: 15

Bounced Email: 0

Opted Out: 5

Position Title

Response to Question was optional. #’s indicate duplicate titles

Assistant Database Administrator IT Service Manager Server EngineerAssociate Director IT Systems Engineer SR IT ManagerAVP LAN Analyst Sr Systems AnalystCEO 3 Lead Consultant Sr. Infrastructure AdministratorCIO Lead Intel Engineer Sr. Network System AdministratorCommunity Manager Manager Sr. Systems EngineerComputer Training & Support Specialist Network Administrator 3 Supervisor, Business ContinuityConsultant 5 Network Architect System Administrator 6Customer trainer Network Engineer 2 System Consultant 3Director of IT Network/Systems Administrator System EngDirector, Global Systems Engineer Group Programmer System Engineer 10General Manager Senior Architect System specialistHead of Sys Mgt Department Senior Consultant 2 TAMInfrastructure Analyst Senior Infrastructure Architect Technical architectInfrastructure Architect Senior Infrastructure Specialist Technical Consultant Virtualisation 2Infrastructure Architect Senior Manager Technical DirectorIT Administrator 4 Senior Support Engineer Technical Presales ConsultantIT Consultant Senior System Administrator 2 VCPIT Coordinator Senior System Engineer 3 Virtualization Engineer IIIIT Manager Senior Systems Consultant VMware Support AnalystIT Pro 4 Server Administrator Windows Engineer

Companies

Page 5

bios systemhaus gmbh Landmark Information Group

BNP Paribas LogicaBurger King Corp. Mainroad

CIBER Inc. Nexen Petroleum UK LtdCJSC "Mobikom-Novosibirsk" OldanyGroup s.r.o.Colo DOT OneNeck IT Services

Cranbrook School Orlando HealthCTS Container-Terminal GmbH Smith & Nephew

Debevoise & Plimpton LLP Sparkasse OberhessenDell Star TribuneDow Corning Corp. Steria

EDFUND Sumtotal SystemsEDS Systrade GmbH

Eurocontrol Taupo Consulting LimitedFabrica de Jabon La Corona, SA de CV University Hospital Leipzig (Germany)Industrial Distribution Group University of Copenhagen, BMI

JSP VIRTERAKadlec Medical Center VMwareCompany name was an optional question

Page 6

How would you classify your use of the VI OPS portal? (check all that apply)

Page 7

Is someone at your company using VMware products?

Page 8

Are you actively using VMware products?

Page 9

What best describes your role?

Decisi

on m

aker

(man

ager

, dire

ctor

, exe

cutiv

e)

Page 10

Why did you register for the VI OPS Portal? (check all that apply)

Famili

ar w

ith V

Mwar

e an

d wan

ted to

be

part o

f the

com

munity

Page 11

Rate your user experience with the VI OPS Portal

Page 12

How do you feel about the content of the VI OPS Portal

Page 13

I would like to see more than Proven Practices on the VI OPS Portal (check all that apply)

Page 14

What would you like to see changed in future versions of the VI OPS Portal (check all that apply)

Page 15

Have you contributed Proven Practices to the VI OPS Portal?

Page 16

If you have not contributed to VIOPS, what has prevented you from doing so? (check all that apply)

I don’t have any

information to share with the

community

I have proven

practices but my

company won’t allow me to share

them

My proven practices are an important asset of my

business and I don’t

want to share them

It’s too hard to create the content for the VIOPS

site

I don’t feel it is an

important thing to do

If other , please specify

Write-in reason for not contributing

•Didn't take the time to do so.

•feel like my content is "entry" level and not a viable option for experts

•Haven't gotten around to it yet (time)

•i didn't have the time for it, but maybe in the future

•I haven't had the time to formulate any Proven Practices :-)

•I just don't have the time right now...

•I just haven't had enough time, but I would love to share information.

•I'm looking for proven practices. Once I have the experience to write something that can not be easily challenged for its obvious omissions, I would be happy to contribute.

•I'm new to VMware. Once I develop a sufficient level of expertise I'll be looking for opportunities to contribute.

•I'm not a customer or consultant who can share information on best practice or what we did to provide a solution

•I'm too NEW to VMware to have anything to contribute!! :) :)

•Just haven't taken the time to contribute / Too Busy

•Just need to take the time to do it.

•My customer proven practices are not publicly available.

•No time to do so, yet.

•Not had time!

•Not much time to create content

•Relatively basic usage so far, gathering practices from others in order to learn the general workings and pitfalls of specific scenarios/implementations in order to later improve upon or adapt to newer technologies/applications.

•Swamped.

•Unfortunately, our company policy prohibits us from contributing in this manner.

Page 18

Are there any other things you would like to tell us about your experience with or expectations for the VI OPS Portal? (optional)