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About the surveyCIO magazine’s State of the Work Place 2014 Study - powered by Vodafone Business Services - goes over today’s mobile, dispersed yet connected workforce; how it is transforming organisations, and the enterprise IT response to Millennials, Mobility, Security, Collaboration and the Consumerisation of IT. With participation from over 400 mid-sized, large and extremely large organisations, the State of the Work Place 2014 comprehensively and holistically chroniclesIndia’s fast-changing corporate ecosystem and theimpact that it is having on how information andinsight are delivered and consumed.
Survey methodologyThe State of the Work Place Survey 2014 was administeredonline over two weeks in January 2014. Four hundred and two Indian IT leaders participated. 24% of respondents were from organisations with annual revenues of over `10,000 Crore; 37% from enterprises between `2,000 Crore and `9,999 Crore; 39% from organisations between `500 and `1,999 Crore. A cross-section of Indian industry participated. CIO editors ensured all participants are bonafide IT leaders. All responses were gathered using a secure server with all individual data kept confidential. The degree of error is +/- 5.5% at a 95% confidence level.
MobilityCHAPTER 1
MobilityMobility in the enterprise promises to offer enticing productivity gains, yet it continues to erode the traditional top-down model of enterprise IT control. In 2014, companies will continue to face the challenges introduced by user driven adoption of new hardware, apps, and cloud services. Most organsations will need to solve security challenges in order to offer enhanced productivity to employees.
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Why Go Mobile?
39%
Location Awareness
40%
Dealer / Distribution Enablement
45%
Video Conferencing
46%
Supply Chain Tracking
50%
Sales Force Automation
56%
Payments & Transactions
22.2%YES
NO. BUT CONSIDERING
35.3%
NO42.5%
72%
Permission to usepersonal devices at work
Mobility
YES55.7%
NO44.3%
Deployment Status of Mobile Device Management (MDM) Solutions
A majority of Indian CIOs are open to the idea of implementing a mobile device management solution with more than 20% who are already on it and about 36% who are considering to go mobile this year.
In the battle of the enterprise-ready mobile OS and pursuit of corporate-grade security and manageability, IT teams are still looking for the ‘holy grail’ of mobile OS’s. Until then, most organisations do not want to
base their mobile journey on a single OS.
Even today, mobility initiatives are increasingly rising on the radar for IT leaders after a relatively slow start last year. More than half of Indian IT executives found payments and transactions over the mobile platforms as the biggest value driver in the enterprise. About half of them also find sales force automation and supply chain over the mobile network, the best pathways to gain ROI.
All CIOs are currently fighting the biggest mobility challenge of empowering users with choice along with ensuring organisational data security, as more than 56% of them allow employees to use personal devices at work.
will not base their mobile strategy on a single OS
Gearing Up for Mobile Devices
Productivity vs. Security
6
43.6%
15.7%
12.1%
11.8%
9.2%
7.5%
Limited Support
No Support
Support All Devices
Support for Company Devices
No Defined Policy
Personal Devices Prohibited
MobilityTop 5 Platforms Supported Across the Enterprise
77.1%
62.7%
59.2%
45.4%
9.8%
61%
The new mobile market will push corporate IT departments to move faster
than they were accustomed to. Unlike last year, more IT teams will aim to mature in
their mobility journeys in 2014.
will complete mobilityinitiatives this fiscal
Thanks to its popularity with the end users, the Android OS is the most popular mobile platform with more than 75% of Indian enterprises currently supporting it within their companies. The Android is closely followed by Blackberry and the iOS, although the adoption rates of Windows mobile has picked up pace in the last year.
Android Trumps iOS, Blackberry
Support for Employee-Owned Mobile Devices and Permission to Access Business Applications
Owing to business-security risks, a majority of Indian organisations still provide only limited support to employee-owned mobiles across the enterprise.
Cautious Steps
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Consumerisationof IT
CHAPTER 2
Consumerisation of ITInstant messaging and SMS have characterised communication among millennials, and now, the trend has extended itself into the modern enterprise. That's great for employees, but it limits IT control over corporate communications. That’s why, Indian CIOs see a growing demand for support of personal devices within the work place, which brings up security, management and integration issues with other enterprise tools.
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Top Concerns withConsumerisation of IT
Policy at Workplace
Consumerisation of IT
Potential Theft of IP
Compliance Issues
Security Breaches
Additional Overheads
Possible Loss of Customer Data
No Concerns
55%
53.7%
52.4%
48.5%
45.6%
6.8%
Top Benefits of Consumerisation of IT
35.8%Support a
Limited List of Devices
33.1%Plan to put a
policy in place
6.7%No plans to implement a policy
6%Provide support for all devices
18.4%No support for personal devices
64.2%Improved
Productivity
53.6%Better Access to
Information
44.4%Better Internal Collaboration
41.4%Improved Customer Service
39.4%Better EmployeeSatisfaction
8.9%Risks Outweigh any Benefits
Enterprise mobile adoption may hit a low if IT departments do not take mobile strategies seriously. While only about 36% of Indian enterprises have laid out mobile policies to support a limited list of devices, others do not plan on supporting personal devices or even set up a policy in place. 33% of CIOs, however, plan on setting up a mobile strategy in the future.
The immediately apparent benefits of consumerisation which results in increasing credibility of the IT department has pushed many CIOs to bring about larger scales of adoption. A high improvement in employee productivity and enhanced access to information are just some of the popular benefits that act as drivers.
With Consumerisation of IT, CIOs are facing new pressures to support and secure new platforms, devices, and apps. The top challenges are as follows.
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Consumerisation of IT
8%
17.3%
18%
30.8%
38%
80.7%
90.2%
Other Enterprise Apps
CRM
ERP
Collaboration
Social Media Apps
Phone Calls
Most Common Business Tasks performed using Personal Devices
Most Commonly Used Personal Devices Smart Phones Reign SupremeSmartphones are undoubtedly the favourite mobile devices across mobile devices, and across platforms.
74.7%
43.5% 32.8%
0.%
10%
20%
30%
40%
50%
60%
70%
80%
90%
SmartPhones
Tablet
Laptop
End User FavouritesContrary to popular belief that smartphones may bring up app usages, Email and Phone calls are still the most performed business tasks using personal devices.
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CollaborationCHAPTER 3
CollaborationProbably the most popular enterprise technology in the Indian market place, collaboration has come a long way since it was first introduced in the form of Email. Not surprisingly, Email is still the most favoured collaboration tool owing to its manageability and security features. With the advent of both, quantity and quality, of mobile devices within the work force, most IT leaders have realised that social collaboration will effect some improvement in the enterprise in the immediate future.
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Top Goals of Collaboration StrategyThe Push towards Collaboration
Collaboration
Improve Decision Making
Reducetime to market
Improve Recruiting& Retention
No defined GoalsReduce Cost
76%
53%49.7%
15.7%9.7%
Future Value of Collaboration
Top Devices for Collaboration
Company Laptop
Company Desktop
Company Smartphone
Employee owned Smartphone
Company Tablet
Employeeowned Tablet
88.9% 84.3%54.4% 45.6% 44.9% 30.8%
The current enterprise market is slowly realising the rise of the modern work environment which is disconnected, more complex and global. Collaboration within the enterprise promises to address this challenge, as Indian CIOs look to improve their end user decision making process, reduce costs and time-to-market with a collaboration strategy in place.
Not surprisingly, most internal collaboration still takes place off devices rolled out by the organization itself (company - supplied notebooks, desktops, and smartphones).
Anticipated Business Impact with Collaboration Tools in Next 18 Months
CIOs have quickly realised that social collaboration is less a technological pursuit and more a ‘people’ initiative. Most of them remain hopeful that social collaboration will effect some improvement in the enterprise in the next 18 months.
Some Improvement
Big Improvement
No Change in Impact
Negative Impact
53.5%
31.4%
13.2%
2%
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CollaborationTop Tools for Collaborating with External Stake-holders
Top Reasons that Hinder Collaboration
0%
10%
20%
30%
40%
50%
60%
Limited Access Organisation Culture User Behaviour Security Policies
55%
42.6%41.1%36.5%
Changing Dynamics
Top Collaboration Concerns
The most basic collaboration tool today, still is, Email. But, since the tool isn’t bounded by specifics like data size and projects, organizations are constantly on the lookout for better collaboration tools; Skype and Linkedin being the most popular of them all.
Although collaboration has moved from a ‘nice-to-have’ to a necessity at the work place, enterprise security policies act as the main barriers that prevent social tools from flourishing. User behaviour, organisational culture and access restrictions are some of the other concerns that are hindering collaboration currently.
0
20
40
60
80
100
GoogleTwitterMicrosoftSharepoint
FacebookLinkedInSkypeEmail
94%
38.1%31.8%
19.9%13.9% 12.3%
34.4%
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