Voice Collaboration:Integrated One-Click Conferencing

February 17, 2010

About PBworks

• Founded 2005

• Hosts over 1,000,000 workspaces for 85,000+ businesses

• Four different product lines– Basic: Free, consumer use– Academic: Classrooms, schools, districts– Business: Client-oriented collaboration– Legal: Law firms and in-house counsel

Unified Communications & Collaboration (UCC)

• The context (what you’re working on) is as important as the modality (text on the web, voice over the phone, tasks on your smartphone)

• Shifting modalities should not require a different platform

• PBworks lets customers integrate voice into the collaboration workflow

Voice Collaboration

• Integrated Voice

• Instant, Ad Hoc Conferencing

• Automated Recording & Storage

Shift Seamlessly To Voice[Viewing page, checks buddy list

for Chris, starts IM]Hi, are attachments imported by E2W?

Hard to explain via chat. Perhaps a quick phone call?

[Clicks phone icon to start call, accepts inbound call]

[Accepts inbound call]Where are those attachments?

[Uploads files, attaches to page, invites JP to Live View

via IM]Uploading now. Check out my

live edits; I’ve added them to this page.

[Accepts Live View]I see the Foster and Smith files, but what about the Jones file?

Oops, forgot that one.[Uploads file, attaches to

page]Better?

Thanks! Catch you later![Hangs up.]

[Hangs up, saves recording.]

Key: “Push” Conferencing

• Unlike other services which provide a dial-in number, PBworks calls each participant– Allows instant, ad hoc conference calls– PBworks already knows the numbers to call– Eliminates waiting around for people to dial in

• This web-integrated conferencing doesn’t require VOIP or special equipment, just your regular phone

Voice Collaboration

• Initiate instant conference calls with co-workers• Normal phones, add new callers at any time• Automated recording and storage

Customer Quote

• “PBworks has done it again! The product offers intuitive functionality, tight integration, and affordability. With this version, I can just tell people to go to the PBworks workspace page and launch the call. I don’t have to set up anything in advance. It’s single-button functionality that accelerates team collaboration.”– Tracy Campbell, Simplicated LLC

Voice Collaboration:Integrating voice in collaborative workflows

• PBworks Real-Time Collaboration– Integrated into the collaboration platform– Instant, one-click conferencing– Automated recording and storage

• Pricing & Availability– Free beta launching February 17

• Capped at 200 minutes• Existing customers get 200 min/month free with subscription• Calling area limited to US and Canada

– Nationwide 300• 300 min/user/month for $5/user/month

– Nationwide 2000• 2,000 min/user/month for $20/user/month