voice tech and utilities: how to win work and power progress · icf proprietary and confidential....
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Voice Tech and Utilities: How to Win Work and Power Progress
Laura FrantzOffering Manager, Voice for [email protected]+1.571.723.0236Twitter: @laurafrantzLinkedin: linkedin.com/in/laurafrantz/
we are
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50 years of energy expertise and 1000+ energy experts
1.5 years of energy voice experience
Today: brain download on voice for utilities
Who is this talking to me?
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Voice for utilities is super nascent.
bill info60%
usage insights47%
customer service26%
generic tips and content59%
personalized tips19%
pay bill19%
device control11%
current usage8%
outage status4%
usage alert2%
report outage2%
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Utilities NEED voice—and the work is enriching.Voice can help fill gaps in
customer engagement and education.
Helping people save energy & learn about
carbon alternatives means YOU are facilitating real change at a grassroots/
household level.
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There are loads of opportunities in energy voice.
Voice consulting and educationNext gen Amazon/Google voice apps: purchases, load management, green energy integrationCustom voice assistants for both employees and customersSonic brandingVSO
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Many utilities are regulated and energy efficiency dollars are tightly controlled; seek out marketing or other groups that are funded with non-regulated $$
Adjust timeline expectations
Prepare for rigorous safety and security requirements
Three considerations before you dive in:
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Four ways to get started:
1. Learn more about utilities via utilitydive.com
2. Smart Energy Consumer Collaborative access
3. Attend AESP’s National Conference (aesp.org)
4. Partner with a utility consulting firm
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Questions? 8
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@[email protected]+1.571.723.0236