voicebuy customer self portal-care · 8.1 my dids ... pay bills online, using paypal, skrill and...

VOICEBUY CUSTOMER

SELF-CARE PORTAL

USER GUIDE Version 2.4

© 2016 Voicebuy. All rights reserved

V o i c e b u y C u s t o m e r S e l f - c a r e P o r t a l U s e r G u i d e P a g e | 2

Contents

1. Introduction..................................................................................................................................... 3

2. Login ................................................................................................................................................ 3

2.1 Logging in ................................................................................................................................. 3

2.2 Registering a New User ............................................................................................................ 4

2.3 Password Recovery (Forgot Password) ..................................................................................... 5

2.4 Logout...................................................................................................................................... 5

3. Outgoing SIP .................................................................................................................................... 6

4. IP PBX .............................................................................................................................................. 8

4.1 Extensions ................................................................................................................................ 8

4.1.1 Forwarding ..................................................................................................................... 11

4.1.2 Answering Mode ............................................................................................................ 15

4.1.3 CLI Management ............................................................................................................ 15

4.2 Hunt Groups........................................................................................................................... 15

4.3 Music on Hold ........................................................................................................................ 17

4.4 Group Pickup ......................................................................................................................... 18

4.5 Intercom ................................................................................................................................ 19

4.6 Call Parking ............................................................................................................................ 20

5. Dialing Rules .................................................................................................................................. 21

6. Speed Dial...................................................................................................................................... 22

7. IVR Services ................................................................................................................................... 24

8. DID Management........................................................................................................................... 27

8.1 My DIDs ................................................................................................................................. 27

8.2 Order ..................................................................................................................................... 28

8.3 Incoming Trunk ...................................................................................................................... 30

9. Billing............................................................................................................................................. 32

9.1 Adding a Credit ...................................................................................................................... 32

9.2 Payment History..................................................................................................................... 32

10. Call History ................................................................................................................................ 33

11. Profile ........................................................................................................................................ 35



1. Introduction

The purpose of this document is to provide detailed guidance for using Voicebuy Customer Self-Care portal. It contains instructions and descriptions of all menu and sub-menu items, forms and settings.

It is highly recommended to learn about the corresponding features from this document or the corresponding online help prior using the Customer Self-Care portal.

2. Login

Welcome to Voicebuy Customer Self-Care portal! We shall help you to stay connected with your friends and family through low cost VoIP calls.

Voicebuy Customer Self-Care portal is designed for providing Business VoIP solutions to the users worldwide. With Customer Self-Care portal, each can perform following actions:

• Create your wholesale SIP account in only 3 clicks and call any destination worldwideat local costs.

• Setup and manage your IP PBX business phone network via web-based configurationinterface absolutely free.

• Buy DID phone numbers and forward to multiple extensions, making communicationbetween your offices more effective.

• Play customizable IVR phone greetings, gather information and route calls to theappropriate recipient.

• Create calling cards or pinless accounts using toll-free and local access numbers.• Keep track of used services and bills directly from your user interface.

Pay bills online, using PayPal, Skrill and MoneyGram.

Using flexible configuration options provided by Customer Self-Care portal, customers may define own dialing plans for convenient local and international calls. Quick refill of the account balance is also possible online.

To use all above mentioned advantages, please identify yourself by logging into the portal. If you are not registered yet, then take a chance to get your personalized secured user account. For more details, see Registering a New User.

If you forgot your password, please press Forgot Password link to start the password recovery procedure.

2.1 Logging in

To login to Voicebuy Customer Self-Care portal, insert your email address and password.

Note: If you are logging in to your account for the first time, you will be requested to validate your account. Verification is done through your mobile phone. To validate your account, please


https://www.paypal.com/

https://www.skrill.com/

https://www.moneygram.com/


insert your mobile phone number and press the Send button. You will receive an SMS with a verification code. Insert the verification code to the corresponding field and press Verify button.

Once your account has been verified, you will be provided with an option to change your password. Then, you will be redirected to your personal home screen.

2.2 Registering a New User

To use the IP PBX features offered by Voicebuy Customer Self-Care portal, you should fill in a registration form, accessible when you press Do not have account yet? link on the Login screen.

The following personal information is requested upon account registration:

• First Name• Last Name• Organization• Address Line 1 and 2• Country• State• Zip Code• Mobile Phone Number• Currency• Email• Confirm Email Address• Subscription – by selecting a subscription plan, you will be charged for your calls

based on the rates in the corresponding subscription plan. To learn about rates ofevery subscription plan, press on more… link.

• Interface Language• I accept terms and conditions – for successful registration, make yourself familiar

with Voicebuy Self-Care portal terms and conditions and tick this checkbox.• Receive news about Voicebuy Services – by ticking this checkbox, you will

subscribe to the newsletters related to Voicebuy services.• Receive Rate Update Notifications - by ticking this checkbox, you will subscribe to

the newsletters related to Voicebuy rate changes.• Captcha – this mathematical expression captcha is used to verify your human being.

Note: All required fields are marked with an asterisk. Please make sure you are providing an accurate and up-to-date information.

Attention: The provided email address and mobile phone number will be used for account verification and further communication. Please make sure the provided email address is valid.

Submit



After submitting the registration form you will be asked to check your email for account details. Here you will be provided with the link to login to your Voicebuy account and the password.

After successful log in you will be forwarded to your profile page, where you will be asked to verify your phone number. The verification code will be sent to your mobile phone. Insert it in the “Verification code” field and press “Verify”.

2.3 Password Recovery (Forgot Password)

The password recovery screen offers you a possibility to recover your account password through email or mobile phone. By selecting By SMS or By Email option, you will be requested to provide a valid phone number or email address.

If you have chosen an SMS recovery option, your new password will be sent to the provided mobile phone number. You may now login to your account using the received password. If you feel unsecure, you may change your password from Profile screen.

If you have chosen Email recovery option, recovery link will be sent to your email address. By pressing on the received link, you will reset your password and will be requested to define a new one.

2.4 Logout

This link is used to log out from your account.



3. Outgoing SIP

The Outgoing SIP page provides the possibility of creating SIP and IP trunks which act as a Voicebuy wholesale termination analogue solution.

Both SIP and IP trunks can be used by SIP gateways/servers/IP Phones for making and receiving SIP calls. SIP trunks require username and password authentication, while IP trunks are authenticated by their IP address only.

For placing calls using SIP trunk, the SIP trunk username and password should be configured on SIP gateway/server/IP phone. Calls made using IP trunks will only be validated by the IP address of the SIP gateway/server/IP phone. So, if you are behind a corporate network, NAT, or dynamic IP address, you might prefer to use SIP trunks instead of IP trunks. However, if you have chosen to register your SIP device as an IP trunk, its public IP address should match to the IP address of the IP trunk.

Note: The calls made through SIP or IP trunk will be charged according to the selected Calling Plan, however, direct calls within SIP gateways/server are FREE.

Outgoing SIP page contains two tables where correspondingly SIP and IP trunks are listed. Following information is available in the trunk tables:

• Username• Calling Plan – by pressing on the plan link, you will be redirected to the plan details.• Settings - by pressing on the settings link you will be offered the possibility to change

the CLI Management options: from “Default” to “Hide CLI” and “Replace CLI”• Actions – you can edit your trunk, by modifying the calling plan to resetting the

password, or locking the trunk. Note that locked trunks are not available for receivingand placing calls.

• Call History – by pressing on the history link, you will be redirected to the Call Historypage where the details about calls placed and received on the corresponding trunk arelisted. For details, see Call History.

Creating a SIP trunk:

1. To create a SIP trunk, press on button. This will open Add Trunk screen. 2. Select SIP Authorization radio button.3. Choose a Calling Plan to use for calls through the SIP trunk.4. Press Add button to create a SIP trunk.5. In the notification screen you will receive the generated SIP username and a password.

You should now configure the received SIP username and password on your SIP device.6. You will get a confirmation about SIP trunk creation. You can send the details of the

newly created trunk to your email address by clicking the Send to Email button.


https://www.voicebuy.com/sip-trunk-provider/


Creating an IP trunk:

1. To create a trunk, press on button. This will open Add Trunk screen. 2. Select IP Authorization radio button.3. Provide the IP Address of your trunk as well.4. Choose a Calling Plan to use for calls through the IP trunk.5. Press Add button to create an IP trunk.6. You will get a confirmation about IP trunk creation. You can send the details of the

newly created trunk to your email address by clicking the Send to Email button.



4. IP PBX

This section is used to adjust the IP PBX services and their settings for the most comfortable and effective usage of the Voicebuy services.

This section consists of the following sub-sections:

1. Extensions2. Hunt Groups3. Music on Hold4. Group Pickup5. Intercom6. Call Parking

4.1 Extensions

This section lists all extensions of your user account and allows you to create new or manage existing extensions.

The table of extensions contains the following columns:

• Extension Number• Name• Calling Plan – by clicking on the calling plan in this column, you will be redirected to

the calling plan page, where details about plan rates and promotions can be learnt.• SIP User Name – this is a SIP number automatically generated from your extension

so that it can also be reached from the SIP network.• Settings – by clicking on IP PBX Settings in this column, you will be redirected to the

extension’s PBX settings, see below.


https://www.voicebuy.com/free-hosted-pbx/

https://www.voicebuy.com/free-hosted-pbx/


• Voice Mail and Auto Attendant Management – the link in this column will lead tothe voice mailbox. Here, all received voice mails can be listened, downloaded andmanaged.

• Call History – the link in this column leads to the page where calling history of thecorresponding extension is filtered and displayed.

• Actions – edit and delete options are available in this column. The Edit button willopen Edit extension window, where settings provided when creating an extension canbe modified. For details, see How to Add an Extension. The Delete button will deletethe extension from your list. Note that deleted extensions cannot be called and usedfor calling.

How to Add an Extension:

Press button to create new Extension. In the opened window, provide:

• Extension Number – this is the number of the extension by which it will be reached.• Name – an optional description of your extension. You may insert here “Home”,

“Work”, “Mom”, etc.• Email Address – an optional email address related to the extension.• Calling Plan – here you need to select the calling plan to be used for the

corresponding extension.• Enable Voice Mail / Auto Attendant – with this option you can enable the voice

mailbox functionality to be used if the incoming calls are not picked up. In such cases,the call will be redirected to the voice mailbox where callers may leave you a voicemessage. This option also enables a possibility to configure an auto attendant on yourextension. If this option is disabled, both voice mailbox and auto attendant capabilitywill be disabled.

• Language – language for IVR services can be selected here.

Once the data is provided, press Add to create the extension.

Note: As the extension is added, a SIP user name will be generated for it and displayed in the extensions table, see above.



IP PBX Settings:

The IP PBX Settings page for an extension can be accessed from Extensions table by clicking on the IP PBX Settings link for the corresponding extension. You will be guided to the page where PBX settings of the extension can be managed. Page consists of three settings groups: Forwarding, Answering Mode and CLI Management.


https://www.voicebuy.com/hosted-pbx-features/


4.1.1 Forwarding

The Forwarding settings group is used to enable call forwarding. This is the most frequently used IP PBX feature which enables to forward the call to another destination in case if the called extensions is away or in another call. Forwarding Type field offers four selections:

• No forwarding – with this option, call forwarding remains disabled and the call will only reach the called extension. If the called person is away, the call might be redirected to a voice mail, if enabled, or will be dropped.

• Simple Forwarding – this option allows for enabling the regular forwarding, i.e. after certain timeout the call is redirected to the pre-defined destination.

This option requests the following data to be provided:

o Timeout – this is a timeout after which the call forwarding should take place. o Forward to – here you should define the number to forward your call to after

the timeout will be expired. You may choose to forward you call to an Extension, Mobile Number, Hunt Groups or Other (any existing number in international format). If Extension is selected, then an extension where to forward the call should be entered. Alternatively you have an option to add an extension right from the Forwarding Settings. Press on Add button and fill in Add Extension form (see above). If Mobile Number is selected, then a mobile phone number should be inserted where the call will be forwarded. If Hunt Group is selected, then the hunt group number should be provided and the call will be forwarded to the hunt group (a set of multiple phone number) and the call will ring in the rules set up in the hunt group. If Other is selected, provide any number in an international format.

o Keep original CLD – with this option enabled, the forwarded call will keep the original caller ID while displaying it to the called party.

o Calling Party Display – here you may select what information of the caller you want to be displayed: Caller Number and Name, Caller Number and Forwarder’s Name or Forwarder’s Number and Name.

• Forwarding to SIP URI - this option allows for enabling the regular forwarding, i.e. after certain timeout the call is redirected to the pre-defined destination.



This option requests the following data to be provided:

o Timeout – see above. o Forward to – a SIP URI of the destination should be provided in the following

format: username@sipaddress. o Keep original CLD – see above. o Calling Party Display – see above.

• Follow-me – with this option you can choose multiple destinations to forward the call

to. See below instructions on how to configure Follow-me service.

How to Configure Follow-me:

1. First you need to select the Forwarding Mode: destinations will ring one-by-one As Listed, Simultaneous or Random.

2. Next, you need to define a list of calling destinations. To do that, press button on the right side of the Follow Me table.



3. Provide the following information in the Add Follow-me form: • Type – this is the type of the call: Extension, Mobile Phone, Hunt Group, or

Other. For definitions see above. Depending on the selected Type, corresponding number should be provided in the Forward To field: extension number, mobile phone number, hunt group number or Other (any destination number). Here you can also create new extensions, by choosing Extension in the Type and pressing the Add button that will appear in the Forward To field. This will redirect to the Add Extension screen, see above.

• Description – optional description for a follow-me destination. • Date/Time – this is the date/time of calling. Two options are available

here: o Always – destination will be called always. o Other – destination will be called only on selected time range on the

pre-selected days of month or weekdays. See below the configuration screen.



• Keep Original CLD – see above. • Calling Party Display – see above. • Timeout Period (sec) – indicate the period (in seconds) after which the

call should be forwarded to this destination. The timeout is calculated from the moment of ringing of the previous call.

• Enable – with this checkbox, you can enable/disable the destination within follow-me calling.

4. Press Add button to add a new record to the Follow-me table. 5. You can modify the newly added records, by pressing Edit or Delete icons in the

Actions column. Alternatively, you may want to adjust the order of called destinations by pressing the up and down arrows in the Actions column. The order in which destinations are listed in the Follow-me table matters only when you have selected As listed in the Forwarding Type list at the top of this page.



4.1.2 Answering Mode

In this part of the Extensions settings, answering mode should be defined in case of unanswered calls (by the reason of no answer, busy or switched off phone). Following options are available:

• Ring Timeout – time interval during which the call will be ringing before being forwarded to other destination or the voice mail.

• Ring, forward, voice mail – this option will ring the phone (if switched on), then will forward the call to the defined destination(s). If the call will not be picked by any of the forwarded destinations, it will be redirected to the voice mail of the original called party.

• Ring, then forward - this option will ring the phone (if switched on), then will forward the call to the defined destination(s). If the call will not be picked by any of the forwarded destinations, it will terminated.

• Ring, then voice mail - this option will ring the phone (if switched on), then will forward to the voice mailbox of the called party.

• Forward, then voice mail - this option forward the call to the defined destination(s) by default without ringing it called party’s phone. If the call will not be picked by any of the forwarded destinations, it will be redirected to the voice mailbox of the called party.

• Ring only – with this option, all incoming calls will only be ringing to the corresponding extension. If the call is not answer, it will be terminated.

• Forward only - with this option, all incoming calls will be forwarded by default. • Voice mail only – with this option, all incoming calls will be redirected to the voice

mailbox by default. • Reject – with this option, all incoming calls will be rejected.

4.1.3 CLI Management

In this part of the Extensions settings, Caller ID (CLI) replacement mode should be indicated. Following options are available:

• Default – with this option, the caller ID will be displayed to the called party as it was received.

• Hide CLI – with this option, caller ID will be completely hidden to the called party. • Replace CLI – with this option, the original caller ID can be replaced by a custom

number. For this option, please provide what the caller ID should be replaced with.

4.2 Hunt Groups

From this sub-section you may configure Hunt Group feature. Hunt Grouping is an IP PBX feature that enables you to ring multiple destinations (simultaneously or in series) when the incoming call arrives.



Hunt groups can be used as an option of forwarding your incoming calls to multiple extensions. For details, see Forwarding.

The Hunt Groups page consists of a table of existing hunt groups. The table displays the following data for each hunt group:

• Hunt Group Name • Hunt Group Number • Extensions • Hunt Group Mode • Hunt Group Status • Actions – in this column hunt group edit and delete actions are available.

How to create a Hunt Group:

Press button to create new Hunt Group. In the opened window, provide:

• Hunt Group Name – this is the name of your hunt group. • Hunt Group Number – this is the number of your hunt group. By calling this number,

or forwarding a call from any extension to this number will send the calls to the extensions in this hunt group.



• Extensions – here you need to pick up the extensions in your hunt group. To do that, simply drag and drop the extension from the left to the right pane. Order the extensions as needed. Note: The order of the extensions is important if you will choose Order in the Hunt Group Mode list.

• Hunt Group Mode – here you need to select the sequence in which the selected extensions will ring: Order, Simultaneous, Random, and Least Used.

• Enable – this checkbox is used to enable/disable your hunt group: Note: Only enabled hunt groups can be accessed.

Once the data is provided, press Add to create the hunt group.

4.3 Music on Hold

From this sub-section you may upload the audio files to be used as a music on hold. Only .wav and .mp3 files are allowed to be uploaded.



How to Upload Music on Hold:

1. Press Browse button and choose a file from your PC. 2. When the file is uploaded, press Send Request to notify Voicebuy Self-Care portal

administrator about the newly uploaded Music on Hold file. A notification will be sent to administrator who will activate the Music on Hold file.

3. You will be able to see the uploaded files in your account shortly after the notification is sent. You will be able to manage the Music on Hold files – delete and activate.

How to Restore default Music on Hold:

Locate the default Music on Hold file from the list of uploaded files, and press Restore.

4.4 Group Pickup

This page is used to configure the Group Pickup feature which is used for enabling call pickup at a remote destination. For example, in the office, if the call of one desk is ringing and another desk owners wish to pick up the call, they may achieve that by dialing the corresponding prefix.

Use Enable checkbox to enable Group Pickup functionality and enter the pickup prefix to the Group Pickup Prefix field.



4.5 Intercom

This page is used to configure the Intercom feature which is used for intercom/selector calls within organization. This may be used in case of announcements.

Note: To use Intercom feature, corresponding IP phones should be installed at the called destination.

By dialing the Intercom Prefix followed by the extension number, the Intercom call will be activated, i.e. instead of regular ringing, the called phone’s speaker will switch on and caller will be able to make the announcement.

Use Enable checkbox to enable Intercom functionality and enter the Intercom prefix to the Intercom Prefix field.



4.6 Call Parking

This page is used to configure the Call Parking feature which is used for call park and then pick up at a remote destination. For example, in the office, if you received a call, which you would like to pick up from another desk or room, you can park the call and hang up, then relocate to another destination and pick up the parked call by dialing the corresponding prefix followed by the extension number who parked the call. When the call is parked, the system will generate a Park Code and will play it to you. To release a parked call, you should dial the Release Prefix followed by the Park Code.

Use Enable checkbox to enable Call Park functionality and enter the park and release prefixes to the Park Prefix and Release Prefix fields correspondingly.



5. Dialing Rules

From this section, new dialing rules may be created. Dialing rules allow to configure incoming and outgoing calls behavior, prefix replacements, CLI settings, etc.

The following information should be provided to create a new dialing rule:

• Load Sample – from this list predefined samples of dialing rules can be loaded. By selecting an item from this list, other required fields will be automatically populated from the sample.

• Country • Country Code • Area Code • Dial the area code as a part of the number • Prefix for accessing the outside phone network • Prefix for domestic calls, outside of your area • International Dialing Prefix • Emergency Numbers • Exceptions • National Exceptions • Local Dialing Number Length • Convert CLI for incoming calls into this dialing format – when this checkbox is

ticked, the CLI settings of the called extension will apply, see CLI Management.



6. Speed Dial

Speed dialing is a functionality that allows you to define a speed dial code for a long numbers, such as international numbers. By dialing the speed dial code, the corresponding destination number will be dialed for you.

In order to define speed dialing numbers, you should first choose a speed dial number length, i.e. the number of digits you wish your speed dial codes to be. Once this number is selected, all speed dialing codes should comply with this length.

How to define Abbreviated Number Length:

Insert the speed dial number length in the Abbreviated Number Length field and press Add. Now you may create speed dialing numbers.

How to change Abbreviated Number Length:

Note: This functionality is available when there are no speed dialing rules defined. If speed dialing rules are added and you wish to adjust the abbreviated number length, first delete the rules.

If you wish to change the speed dial number length, enter the new length in the Abbreviated Number Length field and pressing Change button.

How to Add Speed Dialing Codes:

Press button to create new Speed Dial record. In the opened window, provide:

• Speed Dial Number – this is the code to be dialed for activating the speed dial.



• Destination – the number to be dialed when using the corresponding speed dial code. • Description – an optional description about the speed dial record. You may insert

here “Home”, “Work”, “Mom”, etc.



7. IVR Services

This section is used to configure the following services:

• Calling Cards – this service allows to place international VoIP calls independent on the country you are currently located. To use this service, you need to create a calling card under your account, get the PIN number generated by the system, call the Access Number in your area and connect to the Voicebuy IVR number and enter your PIN. You will get a possibility to make a call and use other Voicebuy IP PBX features. The calls will be charged from your account balance according to the selected calling plan.

• Call Back – this is an alternative service to place and receive VoIP calls in case there is no fast internet connection or access numbers available in the specific country. This is effective for long distance or expensive calls, when calls from the called destination are cheaper. To use this service, you need to register your caller ID in Voicebuy IP PBX. When you will call from the registered number and hung up during the ring tones, the system will call you back and will offer you to make a call and use other Voicebuy IP PBX features. Both logs of the call (from IP PBX to your number and from IP PBX to the destination) will be charged from your account balance according to the selected calling plan.

• Pinless – this service is very similar to calling card, but instead of PIN authentication, it is authenticating your user by the caller ID. To use this service, you need to register your caller ID. It can be a number in a country where you will be travelling. By calling from that number to the Voicebuy IVR number, the system will automatically detect your caller ID and will connect you to your account. You will get a possibility to make a call and use other Voicebuy IP PBX features. The calls will be charged from your account balance according to the selected calling plan.

Before starting the configuration in this section, please select the Country and State (if applicable) of your location. The system will display the Toll Free Access Number and Local


https://www.voicebuy.com/calling-cards-callback-pinless/


Access Number for the selected Country. These numbers are used to access IVR for using Calling Card, Call Back and Pinless services.

Attention: Although most of the Toll-free access numbers are supposed to be free, some regional surcharges may still apply. Please consult with your operator prior to using these numbers.

How to Create a Calling Card and Pinless:

Press button to create new Calling Card and Pinless record.

• Choose a Calling Plan from the drop-down list. • Indicate optional Description and an Email address for the Calling Card and Pinless. • Press Add to create a Calling Card and Pinless. In the confirmation message, you will

be offered to send the calling card details to your email.

Once the Calling Card or Pinless is added, its PIN number will be automatically generated and displayed in the Calling Cards and Pinless table. From the same table, you can also edit calling card record by modifying the calling plan it is attached to, or delete the calling card from the list.

Now, as the Calling Card or Pinless is created, you can call the Toll Free Access Number or Local Access Number indicated at the top of this page and by entering the generated PIN, make VoIP calls using the corresponding calling plan.

How to Create Call Back:

Press button to create new Call Back record.

• Choose a Calling Plan from the drop-down list. • Select the preferred IVR Language. • Indicate the Caller ID from which the incoming calls will be placed. Insert the phone

number in international format. • Indicate optional Description and an Email address for the Call Back record. • Press Add to create a Call Back record. In the confirmation message, you will be

offered to send the Call Back record details to your email.



Now, as the Call Back record is created, you can call the Toll Free Access Number or Local Access Number indicated at the top of this page from the indicated Caller ID and wait until you will be connected to your account to make a call or hang up on the ringing tones so that the system will call you back.



8. DID Management

DID (Direct Inward Dialing) or DDI (Direct Dialling Inward in Europe) is a feature offered by Voicebuy IP PBX to allocate a range of telephone numbers associated with one or more extensions. With DID, you can assign personal numbers to each employee in your company or family, without requiring a separate SIP account for each.

This section consists of three sub-sections:

• My DIDs • Order DID • Incoming Trunk

8.1 My DIDs

In this section, a list of registered DID number is presented.

The following information is listed for each DID number:

• DID Number • Country • City/Toll-free – this indicates the type of DID: city number or toll-free. • Monthly Subscription Amount • Incoming Charge Per Minute • Expiry Date – the date when the DID will be expired. Once the date is met, the DID

will become inactive. • Renew – option allows to renew the DID automatically after the expiration of the

period. • Forward and Mapping – option is used to configure the forwarding and mapping

settings of DID.


https://www.voicebuy.com/did-numbers/


• Actions – edit and delete options are available in this column. The Edit button will lead you to the Edit DID page, where DID settings can be modified. For details, see Order DID. The Delete button will delete the DID from your list. Note that deleted DIDs cannot be called and used for calling.

Above this table, an button is available to order new DID numbers.

8.2 Order DID

In this section, new DID numbers can be purchased.

How to Order a DID:

1. First, choose a Country. Then select the type of the channel (regional, toll-free or state based). Finally choose a region or city of your destination, so that the DIDs of the selected location will be filtered.

2. Next choose a DID type (regional, national, toll-free or mobile) and a region of the selected country, if applicable.

3. The button will filter the DIDs according to the provided criteria. In the table below, all available DIDs will be listed with the following information:

• Prefix • City • Setup Fee (USD) • Monthly Price (USD) • Incoming Charge Per Minute (USD) • Buy

4. By clicking on the button in the Buy column, the corresponding DID can be purchased.

5. To buy a DID, following information should be provided:



• DID Term is the period of DID usage. • Monthly Subscription Amount and Setup Fee display the information about

the DID you are about to purchase. • Renew – if this option is selected, your credit card will be charged again once

the DID period is expired to renew the DID for the next period of the same length.

6. Buy Now button will subtract DID subscription and monthly fee from your balance. In the event if no enough balance is available in your account, you will be redirected to Billing page.

7. As the DID is purchased, it will appear in the My DIDs section. 8. The first thing after DID is purchased to do is to define its forward destination

(extension, SIP URI, Incoming Trunk, Hunt Group or Destination number). Select the appropriate option in Forward To drop down list and provide the destination number. You may define the forward Timeout Period (in sec) and select whether DID should be automatically Renewed or not. Note: Pay attention when enabling Renew option as it may occur additional changes after the validity period will be expired.



8.3 Incoming Trunk

Similar to DID, Incoming Trunks offer multichannel lines for placing and receiving multiple simultaneous calls. Incoming Trunks can provide larger number of simultaneous channels than DID, therefore you can forward DID to a trunk.

In this section, new Incoming Trunks can be purchased.

How to Add an Incoming Trunk:

1. Press button to purchase DID trunk. 2. To buy a DID trunk, following information should be provided:

• Trunk Name • Zone • Quantity of Channels • Trunk Term • Monthly Subscription Amount • Renew Automatically



3. Buy Now button will subtract DID monthly subscription fee from your balance. In the event if no enough balance is available in your account, you will be redirected to Billing page.

4. As the DID trunk is purchased, it will appear in Incoming Trunk table.



9. Billing

This sections provide you with a possibility to refill your account online through PayPall or Skrill accounts and to view the history of your previous payments.

9.1 Adding a Credit

From this screen you can refill your account online.

• Choose the preferred payment method at the top of this screen. • Select the amount you want to Refill. • Press the corresponding button to proceed with online payment.

Note: For security reasons, during first time authentication email validation will be required. System will send an email with a confirmation link. Press on the link to process with the refill. Please contact [email protected] if you do not receive the confirmation email within an hour. Please also make sure the email did not end up in the Junk folder.

9.2 Payment History

Here, your payment history is collected and displayed. Following information is recorded for payment:

• Description – payment description • Comment – payment purpose • Date/Time – indicates the start date/time of the payment. • Amount (USD) – indicates the refill amount in USD.

To find a specific record in the Payment History, you may filter the log records by the following criteria:

• Last 24 hours • Last Month • Other – with this option a specific period of time should be indicated.

You may navigate through the log pages by using first,

last, previous and next arrows: , as well as jump to a specific page by indicating the page number and pushing the arrow button:

.

On the top of the payment history, an option to send the history list to the email or download it in the CSV format is offered.


mailto:[email protected]


10. Call History

In this page, your personal call log is collected and displayed. Following information is recorded for every call:

• From – indicates the originator of the call. If the call was originated by your, your extension and/or IP/SIP trunk will be displayed here.

• To – indicates the destination of the call. If you was called, your extension and/or IP/SIP trunk will be displayed here.

• Account – DID or SIP trunk used for placing the call. • Country – the country of the called party. • Description – sub-division, operator name, area or identical of the called party. • Date/Time – indicates the start date/time of the call. • Charged Time (min/sec) – indicates the duration of the call. • Amount (USD) – indicates the amount of the call in USD.

To find a specific record in the Call History, you may filter the log records by the following criteria:

• Last 24 hours • Last Month • Other – with this option a specific period of time should be indicated.

Additionally it is possible to filter out unsuccessful attempts by ticking the corresponding checkbox.

You may navigate through the log pages by using first, last, previous and next arrows:

, as well as jump to a specific page by indicating the page number and pushing the

arrow button: .

On the top of the call log an option to send the call log to the email or download it in the .csv format is offered.



11. Profile

The profile screen consists of three sections – personal details, password recovery and number of simultaneous calls.

In personal details section, you can only modify the following data:

• Time Zone • Interface Language • Subscription • Low Balance Threshold Notification – this option will switch on the low threshold

notification, so when your account balance will reach the threshold amount, an automatic email and SMS notification will be sent to you. The threshold itself is also configurable here.

Note: For security reasons, to modify other personal details, please contact Voicebuy Customer Self-care portal administrator.

In password recovery section, you can change your password by defining the old password, inserting and confirming the new one.

In Simultaneous Calls section, you can see the current maximum number of allowed simultaneous calls. Altenatively, you can request additional channels by pressing the Request More Channels button and submitting the request. Voicebuy administrator will revise your request and take the respective actions. You will be notified by email about decision made by the Voicebuy administrator.


voicebuy customer self portal-care · 8.1 my dids ... pay bills online, using paypal, skrill and...

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