voip-news enterprise pbx comparison guide 03 08

8/8/2019 VoIP-News Enterprise PBX Comparison Guide 03 08

1/11

Large Enterprise PBX Comparison Guide

Manufacturer 3Com Altigen Avaya Cisco

Product VCX IP Telephony AltiServ

S8730 Media Server

with

Communication

Manager 5.0 and

the G650 media

gateway

Unified Communications

Manager 6.0 with the

7800 Series Media

Convergence Servers

Features

Cost

Starts at $6,000 for VCX

Connect 100

Starts at $6,000,

including voice mail,

on-demand call

recording, and auto

attendant

With software

duplication starts

$15,000; with hardware

duplication (DAL2

duplication boards)

starts at $20,000

Starts at about $400 per user,

depending on deployment

Target business size

Midsize, large, and

campus enterprises

Midsize and large

enterprises

Midsize and large

enterprises Midsize and large enterprises

Number of users 100 to 50,000 As many as 5,000 Less than 100 to 36,000 Up to 60,000

Software platform Security-hardened Linux

Microsoft Windows

Server, Exchange

Server Enterprise Linux 4.0

Windows server-based

implementation or Linux-

based appliance

implementation

Hardware platform IBM x-Series servers

Industry-standard

Intel platform Intel Xeon server

Intel-based 7800 Series Media

Convergence Servers;

appliance model available for

midsize deployments

Supports multisite

deployments Yes Yes Yes Yes

Supported protocols

802.1d, 802.1p, 802.1q,

802.2, 802.3af, 802.11, and

more

SIP, H.323, 802.x and

more

SIP, MGCP (Media

Gateway Control

Protocol) H.323, H.450,

and more

SIP, H.323, H.261, H.263,

H.264, and more

Integrated Automated Call

Distribution (ACD)

Yes; call center support

with optional add-on

Yes; additional call

center applications

available, including

AltiAgent and

AltiSupervisor Yes Yes; as optional add-on

Includes Interactive Voice

Response (IVR) Yes; with optional add-on Yes Yes; as optional add-on Yes; as optional add-on

Unified messaging

Yes; integrates with

Microsoft Outlook

Yes; integrateswith

Microsoft CRM,

Microsoft Outlook,

Goldmine, ACT!

Yes; Unified

Communication

softphone links to

contact management

software such as MS

Outlook Yes; via optional add-on

Additional integrated

applications Unified messaging

Voice mail, call detail

reporting, call

recording on demand,

advanced auto

attendant IP Softphone R2.0

Includes the Unified

Communications ManagerAttendant Console, an

impromptu conferencing

application, and the Unified

Communications Manager

Call Detail Record Analysis

and Reporting Tool

Optional applications

supported

IP Conferencing Module,

Telecommuter Module,

Call Center

AltiConsole operator

console, IP Audio

Conference Bridge No

Includes call center,

conferencing, collaboration,

and unified clients

Copyright Tippit, Inc. 2008. All Rights Reserved.

www.voip-news.com
http://www.3com.com/products/en_US/detail.jsp?tab=features&pathtype=purchase&sku=WEBBNGVCXV7000http://www.altigen.com/Phone-Systems-For-Enterprise-Businesses.htmlhttp://www.avaya.com/gcm/master-usa/en-us/products/offers/s8710_media_server01.htmhttp://www.avaya.com/gcm/master-usa/en-us/products/offers/s8710_media_server01.htmhttp://www.avaya.com/gcm/master-usa/en-us/products/offers/s8710_media_server01.htmhttp://www.avaya.com/gcm/master-usa/en-us/products/offers/s8710_media_server01.htmhttp://www.avaya.com/gcm/master-usa/en-us/products/offers/s8710_media_server01.htmhttp://www.avaya.com/gcm/master-usa/en-us/products/offers/s8710_media_server01.htmhttp://www.cisco.com/en/US/products/sw/voicesw/ps556/index.htmlhttp://www.cisco.com/en/US/products/sw/voicesw/ps556/index.htmlhttp://www.cisco.com/en/US/products/sw/voicesw/ps556/index.htmlhttp://www.cisco.com/en/US/products/sw/voicesw/ps556/index.htmlhttp://www.cisco.com/en/US/products/sw/voicesw/ps556/index.htmlhttp://www.avaya.com/gcm/master-usa/en-us/products/offers/s8710_media_server01.htmhttp://www.altigen.com/Phone-Systems-For-Enterprise-Businesses.htmlhttp://www.3com.com/products/en_US/detail.jsp?tab=features&pathtype=purchase&sku=WEBBNGVCXV7000


2/11

Manufacturer 3Com Altigen Avaya Cisco

IP device support

3Com 3101 Basic Phone

and with speaker, 3102

Business Phone, 3103

Manager Phone, 3105

Attendant Console, VoIP

Gateways

IP710 executive IP

phone; IP705 standard

desktop IP phone

4600 Series IP Phones,

9600 Series IP Phones

Unified IP Phones 7985G,

7975G,7971G-GE, 7970G,

7965G, 7962G, 7961G-GE,

7961G, 7960G, 7945G, 7942G,

7941G-GE, 7941G, 7940G,

7931G, 7911G, 7906G, and

3911; Unified IP Conference

Stations 7937G and 7936;

Unified IP Phone Expansion;

Unified Wireless IP Phones

7921G and 7920

Analog device support

Supports 2500 series-

compatible devices,

including cordless

phones, fax machines,

night bells, and door

ringers Yes

Yes; 3 USB ports to

support modems,

compact flash readers,

etc.

Phones via the ATA 186

Analog Telephone Adaptor

USB device support No No

Yes; 3 USB ports to

support modems,

compact flash readers,

etc. No

Mobile communicationssupport

Yes; optional applications

include presence and

twinning

Yes; extension

anywhere, one-

number access, and

VoIP remote

extensions Yes; Visiting User Yes; Unified Mobility

Security

Runs on a security-

hardened Linux OS;

includes integrated

firewalls

Suite of security

applications

STRP (Secure Real Time

Protocol), Access

Security Gateway (ASG)

embedded security

software

Secure HTTP, device

authentication, encryption of

signaling and media, and

more

Reroute to PSTN (public

switched telephone

network) on failure Yes Yes Yes Yes

Redundancy

1:1 active/standby or n:1

active/standby

Includes backup and

disaster recover

operations

Deployed in pairs;

optional RAID 1 Disk

Drive and 2nd power

supply

Yes, in appliance models;

redundant hot-swap 800W

power supplies, redundant

hot-swap fans, hot-swap SCSI

RAID hard drives

Management and

administration

Browser-based

centralized management

Centralized

management via

AltiAdmin; Enterprise

Manager

One centralized set of

applications configure,

manage and monitor

the media servers,

media gateways and

endpoints

Unified Communications

Management Suite

Number of telephony

features Undisclosed Undisclosed 700+ 300+

Emergency services included Available via third-party Undisclosed Undisclosed Enhanced 911 service

Management tools for end

users Yes Yes Yes Yes; as optional add-on

End-user language support

Chinese, English, French,

Italian, Portuguese,

Spanish Undisclosed Undisclosed

Arabic, Bulgarian, Catalan,

Chinese, Croatian, Czech,

Danish, Dutch, French,

German, Greek, Hebrew,

Hungarian, Italian, Japanese,

Korean, Norwegian, Polish,

Portuguese, Romanian,

Russian, Serbian, Slovak,

Slovenian, Spanish, and

Swedish

Supports third-party

applications Yes; SIP-based Yes; SIP-based

Yes; via Application

Enablement Services or

the Avaya Developer

Connection program Yes


www.voip-news.com


3/11

Manufacturer 3Com Altigen Avaya CiscoIncludes software

developers kit (SDK) Yes Yes

Yes; Application

Enablement Services Yes

Ease of installation

Designed for easy

installation and

deployment.

Flexible system with

many configurable

options

Straightforward

installation Complex system

Supports incremental

migration to IP-based

system

Yes; module can be

deployed as an overlay to

legacy PBXs via VoIP

gateways for

interconnections Undisclosed Undisclosed Yes


www.voip-news.com


4/11


Manufacturer Mitel

NEC Sphere

Communications NEC Nortel

Product

Mitel 3300 IP

Communications

Platform (ICP) Sphericall IP PBX

Univerge SV7000

VoIP

Communications

Server

Communication

Server 1000

Release 5.0

Features

Cost Starts at $20,000 Undisclosed Available end of Q1

Starts at $250 per user,

depending on

deployment

Target business size Midsize and large enterprises

Midsize and large

enterprises

Midsize and large

enterprises

Midsize and large

enterprises

Number of users 10 to 65,000 Up to 30,000 50 to 16,000 Up to 22,500

Software platform Linux and VXWorks Microsoft Windows Linux Linux and VXWorks

Hardware platform

3300 ICP; multiple models

based on capacity

Open system runs on

industry-standard servers Proprietary Proprietary

Supports multisite

deployments Yes Yes Yes Yes

Supported protocols

SIP, H.323, 802.x, 802.3af, and

more SIP

SIP, 802.11a/b/g,

Q.SIG, and more

SIP, 802.1d, 802.1p,

801.1Q, 802.3, 802.3af,

802.11a/b/g, H.323, H.

225, H.245,and more


Distribution (ACD) Yes

Yes; via departmental call

features Yes Yes


Response (IVR) Yes Yes

Yes; as optional add-

on Yes

Unified messaging

Yes; integrates with MS

Outlook

Yes; integrates with MS

Outlook, Exchange

Yes; integrates with

MS Outlook,

Yes; with add-on

CallPilot, which

supports MS Outlook,

Lotus Notes, and

Novell Groupwise


applications

Standard unified messaging,

auto-attendant, wireless

Call management, presence,

unified messaging, instant

messaging, audio

conferencing, desktop video

conferencing, integrated

softphone, advanced call

forwarding, call recording,

auto attendants, and call

queuing

Conference bridge,

rich presence,

federated IM, and

more

Conferencing, one-

number-follow-me

Personal Call Director,

recorded

announcement,

network-wide

attendant and

messaging


supported

Customer Interaction

Solutions contact center,

NuPoint Messenger and Mitel

Messaging Server for

advanced unified messaging

Sphere VG3 MeetingHub

conference bridge Call center

Nortel Contact Center,

CallPilot unified

messaging, Nortel

Multimedia

Communication Server

5100, Microsoft Live

Communication Server

2005, and more

IP device support MiNet Phones Plus

Open system supports

variety of IP phones from

Aastra, Eutectics,

Grandstream Networks, and

Polycom

DtermIP, DT300 and

DT700 IP phones

IP Phone 1100 Series

and 2000 Series plus

expansion modules, IP

Audio Conference

Phone 2033


www.voip-news.com
http://www.mitel.com/DocController?documentId=9555http://www.mitel.com/DocController?documentId=9555http://www.mitel.com/DocController?documentId=9555http://www.spherecom.com/sphericall_ip_pbx.phphttp://www.necunifiedsolutions.com/main/Products/ProProduct.asp?prodid=281&solid=9&primprodid=&primprodname=&catid=&searchtext=http://www.necunifiedsolutions.com/main/Products/ProProduct.asp?prodid=281&solid=9&primprodid=&primprodname=&catid=&searchtext=http://www.necunifiedsolutions.com/main/Products/ProProduct.asp?prodid=281&solid=9&primprodid=&primprodname=&catid=&searchtext=http://www.necunifiedsolutions.com/main/Products/ProProduct.asp?prodid=281&solid=9&primprodid=&primprodname=&catid=&searchtext=http://products.nortel.com/go/product_content.jsp?segId=0&parId=0&prod_id=51121&locale=en-UShttp://products.nortel.com/go/product_content.jsp?segId=0&parId=0&prod_id=51121&locale=en-UShttp://products.nortel.com/go/product_content.jsp?segId=0&parId=0&prod_id=51121&locale=en-UShttp://products.nortel.com/go/product_content.jsp?segId=0&parId=0&prod_id=51121&locale=en-UShttp://www.necunifiedsolutions.com/main/Products/ProProduct.asp?prodid=281&solid=9&primprodid=&primprodname=&catid=&searchtext=http://www.spherecom.com/sphericall_ip_pbx.phphttp://www.mitel.com/DocController?documentId=9555


5/11

Manufacturer Mitel

NEC Sphere

Communications NEC Nortel


Phones, fax machines,

modems

Headsets, voice media

gateways, phones Various NEC handsets

Wireless LAN Handset

2200 Series, Wireless

LAN Handset Series

6100, analog phones

USB device support No

Headsets, video

conferencing cameras Yes

Enhanced USB Headset

Adapter, Mobile USB

Headset Adapter for IP

Softphone 2050

Mobile communications

support

Yes; single phone number

and single voicemail box Yes

As optional add-on;

full unified

communications to

mobile device

IP Softphone 2050

(Windows) and Mobile

Voice Client 2050

(Pocket PC)

Security

Encrypted VoIP, phone

authentication, management

security

Has been submitted for

testing by the U.S.

Department of Defense and

National Security Agency

and has met all the

requirements of these tests

End-to-end

encryption

Message

authentication, SIP

signaling traffic

encryption,

management traffic

encryption, and media

security on media

endpoints


switched telephone

network) on failure Yes Yes Yes Yes

Redundancy Yes

Dynamic load balancing,

automatic failure recovery;

certified for government

and military deployments

Component

redundance, IP fail-

over for stations and

trunking, clustered

survivability

Yes; redundant call

servers

Management and

administration

Web-based Enterprise

Manager Sphericall Manager

Web-based Manager

and Assistant MA4000

Enterprise Telephony

ManagerNumber of telephony 500+ Undisclosed 780+ 750+

Emergency services included E911 Undisclosed

Campus Notification,

and 911 Alert E911


users

Yes; includes text to speech,

voicemail management from

any Web-enabled terminal Yes Yes Yes; CallPilot


Arabic, Chinese, Dutch,

English, Farsi, French,

German, Italian, Mandarin,

Portuguese, Spanish, and

Turkish Undisclosed

Chinese, Danish,

Dutch, English,

French, German,

Japanese, and Spanish

Czechoslovakian,

Danish, Dutch, English,

Finnish, French,

German, Hungarian,

Italian, Japanese,

Latvian, Norwegian,

Polish, Portuguese,

Russian, Spanish,

Swedish, and Turkish

Supports third-party

applications

Yes; APIs supported for third-

party applications through

Mitel Solutions Alliance

(MSA)

Yes; via Web services and

industry-standard protocols Yes; SIP-based

Yes; via the Nortel

Partner Program

Includes software

developers kit (SDK) Yes

Yes; includes WSDL files and

sample application source

code for Web browser and

mobile PDA Yes No


Installation via configuration

wizard

Sphere Communications'

installation and cut-over

services include the

installation of the Sphericall

product, endpoint

installation and testing,

trunk testing and on-site

customer troubleshooting.

The telephony

server's run time OS

allows for smooth

installation as well as

low maintenance and

low TCO (total cost of

ownership)

Comes with Web-

based provisioning and

installation wizards


www.voip-news.com


6/11

Manufacturer Mitel

NEC Sphere

Communications NEC NortelSupports incremental


system

Yes; interoperates with

traditional PBX telephone

systems Undisclosed Yes Yes


www.voip-news.com


7/11


Manufacturer Pingtel Shoretel Siemens

Product

SIPxchange Enterprise

Communications Server

(ECS) LE

Shoretel Enterprise

Edition 7.5 HiPath 8000

Features

Cost

SIPxchange ECS LE Business

Server appliance, $6,645;

SIPxchange ECS LE High-

Availability

appliances, $17,240; software

alone starts at $1,600

$354 per user for fewer than

1,000 users; $114 per user for

systems with more than 1,000

users Starts at 29,000 Euro/$42,250

Target business size Midsize and large enterprises Midsize and large enterprises Midsize and large enterprises

Number of users More than 1,000 1 to 10,000

Either 300 to 5,000 with

integrated Media Server or

300 to 100,000 per node with

external Media Server

Software platform

CentOS Enterprise (an

enterprise-class Linux

distribution) ShoreTel 7.5

SUSE Linux Enterprise Server

9 (SLES 9)

Hardware platform

Intel-based server to run Red

Hat Enterprise Linux (or

compatible) OS; appliance

model available

Proprietary ShoreTel

ShoreGear switches IBM System x3650 T server

Supports multisite

deployments Yes Yes Yes

Supported protocols SIP SIP and MGCP SIP and MGCP


Distribution (ACD) Yes Yes; as optional add-on

Yes; via optional contact

center application


Response (IVR) Yes Yes

Yes; via optional contact

center application

Unified messaging

Yes; integrates with Microsoft

Outlook

Yes; includes integration with

MS Outlook

Yes; optional voice mailsystem integrates with

Microsoft Exchange/Outlook

and Lotus Domino/Notes


applications

Voicemail, auto attendants,

presence intelligence

Voice mail and automated

attendant

Standards-based SIP call

control for multi-media

communications, and unified

communications for personal

use


supported None

Operator Call Manager,

Converged Conference,

Contact Center, collaboration

tools, and instant messaging

Voicemail, unified messaging,

presence-based

collaboration, video

conferencing, mobility,

presence-based contact

center, and integration with

various business applications

for communications enabled

business process (CEBP)


www.voip-news.com
http://www.pingtel.com/upload/library/Pingtel_SIPxchangeECS-LE_Overview.pdfhttp://www.pingtel.com/upload/library/Pingtel_SIPxchangeECS-LE_Overview.pdfhttp://www.pingtel.com/upload/library/Pingtel_SIPxchangeECS-LE_Overview.pdfhttp://www.shoretel.com/products/ip_telephony_system/http://www.shoretel.com/products/ip_telephony_system/http://www.enterprise-communications.siemens.com/global/Products/Infrastructure/Communication%20Systems%20for%20medium%20and%20large%20Companies/HiPath%208000.aspx?tab=4http://www.enterprise-communications.siemens.com/global/Products/Infrastructure/Communication%20Systems%20for%20medium%20and%20large%20Companies/HiPath%208000.aspx?tab=4http://www.shoretel.com/products/ip_telephony_system/http://www.pingtel.com/upload/library/Pingtel_SIPxchangeECS-LE_Overview.pdf


8/11


IP device support

ClearOne MaxIP Conference

Phone, Grandstream

BudgeTone, HandyTone,

Grandstream GXP2000,

Grandstream GXV3000 Video

phone, Hitachi WIFI WIP3000,

WIP5000, LG-Nortel LG 6804,

6812, 6830, Polycom

SoundPoint IP 301, 430, 501,

550, 601, 650, Polycom

SoundStation IP 4000 SIP,

Snom 300, 320, 360

ShorePhone IP 565g, 560g,

560, 265, 230, 212k, 115, 110,

and 8000

OpenStage 20/40/60/80,

optiPoint 410/420 S,

optiPoint 150 S, optiPoint

WL2S (wireless), and

optiClient 130 S


Cordless phones, fax

machines, FXS gateways from

Cisco and Grandstream, any

SIP-complian t gateway S horePh one AP 100

Phones, fax machines, and

modems via adapter

USB device support No Yes Yes; headsets

Mobile communications

support Undisclosed

Yes; QuickDialer and Office

Anywhere

Yes; One Number Service

supports any time, anywhere,

any device

Security

Outbound calls

authenticated through proxy;

Denial of Service (DoS) attack

prevention; HTTPS secure

Web access; secure user

password management

User IDs and passwords and

encryption

Enhanced IP Security to

provide IPSec/IKE (Internet

Key Exchange) support for

HiPath 8000 interfaces; host-

based IDS (Intrusion

Detection System) for DoS

attacks


switched telephone

network) on failure Yes Yes Yes

Redundancy

Load balancing; HA based on

DNS SRV Yes; uses N+1 model

Cluster control software runs

all parts of the system as a

redundant unit, Resilient

Telco Platform (RTP)

Management and

administration

Web-based management

tool

Web-based ShoreWare

Director, ShoreWare System

Monitor

Web-basedHiPath 8000

Assistant or command line

interface

Number of telephony

features 175 250 240+

Emergency services included Specific E911 routing E911 and E911 Notification E911


users

Yes; via a personal Web user

portal

Yes; ShoreWare Personal Call

Manager

Yes; via OpenStage SIP

phones


User interface can be

localized to different

languages using a plug-in

framework


French, German, Italian, and

Spanish; simplified Chinese,

Norwegian, and Swedish

Any language can be

installed, including Czech,


Finnish, French, German,

Hungarian, Italian, Mandarin,

Norwegian, Polish,

Portuguese, Spanish, and

Swedish

Supports third-partyapplications Yes; SIP-based Yes Yes; SIP-based

Includes software

developers kit (SDK) No Yes Yes


www.voip-news.com


9/11



Pre-packaged appliance with

browser-based system

management tool lets you

add phones, configure

system, and go

Plug and play; IP phones

plugged into the network are

automatically recognized by

the system and configured

for immediate service. A new

ShoreGear voice switch will

automatically be discovered

by ShoreWare Director.

HiPath 8000 software comes

preinstalled on a DVD. The

installation provides any

system- or user-related

information where needed

e.g. IP address, station

numbers, etc.

Supports incremental


system

Yes; integrates with legacy

systems such as TDM PBX Yes Yes


www.voip-news.com


10/11

Enterprise Class PBX Comparison Guide

Manufacturer Sphere

Product Sphericall

Features

Outlook Integration Included

Integrated Voice Response Included

Call Center Support Included

Software Platform Windows XP

Hardware Platform

Industry-standard

servers

Supported Protocol(s) SIP and MGCP

Management and

Administration

Sphericall comes with

Web-based and

Windows-based tools for

managing and

administering the

system.

Phone Support

End devices from Aastra,Eutectics, Grandstream

Networks, Polycom and

SpectraLink

Analog Phone Support Yes

Security

Has been submitted for

testing by the U.S.

Department of Defense

and National Security

Agency and has met all

the requirements of

these tests

IP Station Capacity Scales to 30,000

Modularity/Expandability

Modular and

expandable using

standard servers andcomponents


switched telephone

network) on failure Yes

Documentation/Support

Enterprise level

documentation and

support levels

Pricing

Unusual pricing model

more similar to hosted

solution - $199 per user

license

Ease of Installation

Sphere

Communications'

installation and cut-over

services include the

installation of the

Sphericall product,

endpoint installation

and testing, trunk

testing and on-site

customer

troubleshooting.

Target Business Size

Medium to large

enterprise


www.voip-news.com


11/11

Manufacturer Sphere

VoIP-News Comments

Open-platform based,

powerful solution. In

particular has powerful

features for building

custom SOAP and XML

applications.


www voip-news com

voip-news enterprise pbx comparison guide 03 08

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