volunteering: management vs engagement
DESCRIPTION
Tiger de Souza - Head of Volunteering - NSPCCTRANSCRIPT
Volunteering:Management v Engagement
Tiger de SouzaHead of Volunteering
Customer satisfied
Customer not satisfied
Expectation metExpectation not met
KANO model
WANT
EXPECT
DELIGHT
Source: Kano model
Thank you for your time
Tiger de [email protected] / @whyofthetiger