Voice Tel Tech

Company profile – ICT PracticeApril 2013

Telecom Practice 2

Voice Tel Tech (VTT), established in 1992, is an international organization of strategy and management consultants who serve clients in public and private sectors...

Strategy and Transformation

Product/Service Development and

Management

Corporate Strategy Tower Acquisition and

Operations Strategy Corporate Launch Growth Strategy Corporate Due Diligence e-Enablement and

Transformation M&A strategy Post Merger Integration Brand Strategy Change Management

and Transformation

Colocation Infrastructure and

Managed Services Offer Engineering and

Value Proposition Development

Customer Value Management

Customer Experience Management

Customer Segment and Targeting

Customer Acquisition and Retention

Sales force Effectiveness

Call Center Optimization

VTT is an International Consultancy providing strategy and management services, helping the world’s top businesses, governments and other institutions. VTT specializes in delivering expert solutions in the functional areas of licensing, business strategy and transformation, technology enablement, regulatory

advocacy and human capital management We leverage expertise from our core team as well as associates who are market leaders, academicians and industry veterans

Operational Effectiveness Regulatory Affairs

CapEx and OpEx Reduction

Business Processes Design and Re-Engineering

Performance Benchmarking

Vendor Management Integration Services Workforce Planning Organization

Restructuring and Change Management

IT Rationalization

Telecommunications Licensing

Interconnect Implementation

Tariff and Taxation Spectrum Design and

Management Mobile and Local

Number Portability Mobile Banking

Regulation VoIP Implementation Capacity Based

Interconnection

A strong focus on the telecommunications industry A team of industry veterans, leading strategy in a highly competitive telecommunications market Diverse experience of managing strategy through implementation through execution lifecycles across the technical and business functions of

telecom operators Unique knowhow of planning, designing of RFP’s and preparing bids acquisition of telecom license Thorough knowledge of a wide range of network technologies and their target markets, business plans and operational conditions

Our Value

We assist telecom operators and regulators to address a range of strategic and operational issues across varied engagements. Our telecoms practice covers a broad spectrum of services Our Strategic

Alliances across the globe with the Consulting Leaders in the Market

e-Enabled Business Transformation

IT Strategy and Architecture

Integration and Development Services

Services Management/ Outsourcing/ BPO

GIS Application Mobile Banking

Strategy and Implementation

Technology for Operations (CRM, SCM and ERP)

Team Collaboration Portals

ICT Solutions

Telecom Practice 3

CAPEX/OPEX Management & Business Process Re-engineering project for Helios Towers, Nigeria

Carried out off-site Procurement & Vendor Management for Helios Towers, Nigeria

Provided cost effective technical designs for individual BTS sites to Helios Towers, Nigeria

… and have successfully delivered projects globally…We are headquartered in Islamabad (Pakistan) and have offices in all major cities of Pakistan …

Market analysis and outreach strategy for broadband operator – GO Telecom

Strategy Evaluation & Commercial Quickwins for Etisalat Afghanistan

Technology Migration Strategy for Jordan’s Xpress Telecommunications

HR Selection & Recruitment of resources for Intelligent Networks, Core and RF Departments -- Zain (MTC) Saudi Arabia

Provision of Commercial Consultancy Services to a large groups of UAE (in partnership with Booz & Co.)

AJ&KBagh

Capital Territory & Punjab

Islamabad Lahore Multan

KP Peshawar

SindhKarachi

Baluchistan

Quetta

Our Geographic Presence in Pakistan

Various projects in Pakistan (public and private sectors plus international donor agencies)

3 Corporate Offices 5 Field Offices5 Partners37+ consultants

Telecom Practice 4

We have a diverse client base that includes ICT and other businesses, which have relied on our expertise to improve their competitive standing…

Our Clientele for Telecom and Technology Consulting

Our Data Management, Analysis & Reporting Services

ICT Consulting Services by our Associates

Telecom Practice 5

VTT has been involved in formulating Corporate Strategy for organizations, carrying out detailed background research on business strategies and infrastructures, analysis of current situation in the sector, defining problems and associated solutions, and formulating a detailed strategy for implementation. We have proven experience of supporting commercial functions in evaluating and redesigning operational strategy and its subsequent implementation.

Developing integrated marketing plans encompassing 2G+ and 3G+ technologies and ensuring

commercial readiness post-mobile broadband launches.

Supporting network technology function in the launch of mobile broadband services based on

3G+ technologies, data offload design, choice of right backhaul and long-haul.

Supporting corporate objectives of delivering shareholder value by evaluating options, strategies

and business models for monetizing deployed capital assets.

Providing a rapid diagnosis of current commercial operations post-implementation of strategic

commercial initiatives.

Identifying problems in the implementation processes which may have been causing loss in

revenues and increased churn.

Collating and analyzing data from previous years to identify the pain points of strategy

implementation and identify a long list of strategic quick wins.

Launching / executing new corporate branding campaigns, introduction of segmented products

and organizational restructuring.

Our Hot-Gears in Consulting

Strategy,

Business Plans, Markey Researc

h

Rollouts

& Tech.

Strategy

Operational Optimization & Restructuring

Possess thorough knowledge of a wide range of cellular network technologies and their target markets, business plans, regulatory frameworks, and operational conditions...

VTT consultants have worked on different high profile engagements in their different job roles with

both local and international consulting firms. We have completed engagements for large enterprises

that leveraged our expertise in the diverse arenas of Mergers & Acquisitions, Post Merger

Integration, Corporate Branding, New Operator Launch, Mobile & Local Number Portability,

Commercial Refresh, Program Management, and Business Process Modeling / Re-Engineering. Our

teams have supported large telecom operators in the MENA region by:

Telecom Practice 6

Project Name Client Project Details

CAPEX and OPEX Management Strategy, Business Process Re-Engineering for SCM

The client engaged VTT team of telecommunications industry veterans with a collective experience of managing rollouts for 3000+ BTS sites. The client was able to reduce its procured item costs by 20-30%, utilizing the bench marks provided by VTT in Phase 1 and 2, which resulted in a saving of millions of dollars.

Competitiveness in Pakistan’s Information Technology and Telecom Sector

VTT successfully developed a detailed competitiveness report highlighting various challenges faced by Pakistan’s Telecom and IT industry and carried out high-level analysis of the challenges and their effect on the growth of the industry.

Accelerated Business Transformation and Training

Successfully managed end to end transformation of a large mobile operator after the operational split into two independent operators, with responsibilities including business process re-engineering, organizational restructuring, training and human resources management

VSS Follow-on Support for Business Continuity

VSS Follow-on Support for Business Continuity - Provided practical strategy recommendations for continuation and achievement of short and long term business objectives, after the implementation of voluntary separation scheme

Launch of PTCL IP MPLS-based VPN – PTCL was launching IP MPLS-based VPN for high value corporate customers.

Exploring Latent Market Opportunities in Enterprise Sectors

Exploring Latent Market Opportunities in Enterprise Sectors - In order for Telenor to succeed in its objectives of attracting clients with unique bundled solutions, it was critical to research the market for analyzing requirements of high-potential sectors with respect to Telenor’s service and value proposition

Core network implementation, network infrastructure and RAN rollout

Sindh & Baluchistan region’s engineering organization covering network O&M, radio network planning and expansions, core network implementation, network infrastructure and RAN rollout. Focus on network expansion. Radio Access Network department’s responsibilities included RF planning, radio network optimization, BSS planning, BSS capacity management, access backhauling and transmission.

Cellular License Acquisition for Nextel

Nextel International asked member partners of VTT to assist them in defining a complete strategy for acquisition of GSM license in Pakistan. It included, Detail analysis of Pakistan Mobile Market, Complete market entry strategy and License bidding strategy

Planning, Design and Launch of CDMA Network

Evaluation of Mobile Sector in Pakistan - Millicom requested our team to evaluate the mobile sector in Pakistan so as to determine the “WAY FORWARD”. Millicom hired VTT to help them plan, design and launch their existing cellular network based into a full mobility CDMA network. Wireless Network Rollout - Successfully completed the lifecycle from a comprehensive review to issuance of LOI for the RFP for nationwide CDMA network rollout for a large telecom service provider

A glimpse of our Telecom sector projects which are reflective of VTT’s expertise in creating an enabling...

Telecom Practice 7

Project Name Client Project Details

Strategic Evaluation & Commercial Quick-Wins for Etisalat Afghanistan

VTT team alongside Booz & Co deployed a quick win team in Pakistan. The team of experts was involved in rapid diagnosis of current situation in EA. The experts carried out detailed data analysis and business analysis to identify problems. The data from previous years was collated and analyzed to identify the pain points of strategy implementation and identify a long list of strategic quick wins which can address the situation in short term. This long list of quick wins was shortened by doing thorough research on each business model to filter out 4 high impact quick win initiatives which can boost revenue in short term and significantly reduce high churn in high and middle value customer segments.

Framework for the Implementation of Local Number Portability in Pakistan

VTT advised and assisted the regulatory body in preparing a regulatory framework for implementation of Local Number Portability by Fixed and Wireless Operators, including the monitory implications, extent of its use, benefits/ draw backs, methodology of implementation, its impact on existing operators business with special reference to new versus old licensees and emergence of new business. VTT carried out an extensive study on the Local Number Portability, market analysis, international benchmarking and needs assessment and finally presented the findings, the understanding of the subject and the roadmap for implementation.

International Clearing House Agreement between PTCL and LDIs

The client engaged VTT team of telecommunications industry veterans to carry out a strategic analysis and high-level review of the International Clearing House Agreement between PTCL and LDIs. VTT consultants evaluated the transaction as a trusted partner and highlighted the significance of this transaction viz-a-viz the local market and its effect to the competition in Pakistan. The team identified the pros/cons of the this agreement and underlined the envisaged problems which might arise due to the implementation of this ICH agreement.

Workforce Planning Strategy for Warid Telecom

VTT provided the client with its Human Capital Management experts; specializing in the telecommunications industry, who formulated a comprehensive workforce planning strategy suitable for the client and relevant to expertise required in the telecommunications industry and conducted one-on-one interviews and focus group sessions with senior and middle level management. The team analysed the gathered data and identified future workforce requirements in mission critical job functions.

Strategy and Technical Advisory to NH&MP for Communication

VTT as strategic and technical advisors to National Highway and Motorway Police assisted NH&MP to evaluate and select the appropriate service provider for provision of the following services:

Provisioning of cellular services to First Responders across the highway network. Installation of location based services to track the position of NH&MP officers and vehicles.

The infrastructure to facilitate the subscribers of the mobile phones to obtain information via SMS, short code information retrieval, Voice messaging, call center access or any other means regarding different areas of highways

Micro-finance Mobile Banking Strategy and analysis

VTT was involved in developing a detailed implementation plan highlighting the strategic interaction between the mobile sector and the microfinance banking sector for implementing a mobile banking framework and a way forward for all stakeholders. The work focused on Micro-finance Mobile Banking Strategy and analysis of the Regulatory, Commercial, Administrative, Business, Technical and Implementation issues, development of a Commercial and Business Plan, development of a complete Outreach model for ease of payment and reduction of transaction cost, a technical plan, development of the strategic interaction framework between the mobile sector and microfinance banking sector

Broadband Sales Strategy for Wi-tribe

Defining the Best Sales Models for Wi-Max BB - Wi-Tribe was seeking recommendations for the best sales model for its data services products. To this end a study required to be conducted by VTT. This exercise involved an in-flight review of wi-tribe including an analysis of sales channels, sales audit, corporate structure, commission model and product offering

A glimpse of our Telecom sector projects which are reflective of VTT’s expertise in creating an enabling... (Cont..)

Telecom Practice 8

VTT specializes in developing customized solutions, tailor made for the needs of our clients…

VTT's professional teams of strategy management and ICT consultants have

designed and deployed various ICT based business solutions for several reputed

international clients to assist in achieving their desired objectives.

Our state-of-the-art customized web-based software, i.e. MEST (Monitoring

and Evaluation Support Tool) provides a comprehensive medium for data entry,

validation, presentation, analysis, and reporting. In addition, this tool features data

imaging from the various M&E activities, and facilitates users with an interface for

real-time reporting, based on the clients reporting requirements.

Our M&E systems provide enhanced MIS functionality and GIS based mapping

for data gathering and analysis specific to M&E activities

Time tested and acknowledged Enterprise Resource Planning, Document

Management, and Team Collaboration Portal Solutions

Diversified experiences of our team members has created an un-paralleled

synergy to design and develop cutting edge products by harnessing advanced

technologies such as ArcGIS, Map Info, Google Map Servers, Microsoft .NET

Framework , Silverlight , WPF , Visual C++/COM+ Adobe Flex , Java 2 SE , JAVA

2 EE , Oracle and MS SQL Server and various Open Source Platforms to name a

few.

The screen shots depict the Geo-Spatial querying and data analysis tools developed for various Clients

Telecom Practice 9

Project Name Client Project Details

IT Enabled Business Transformation and Project Management

VTT, as strategic and technical advisors to FFBL, induced Corporate Cultural Change and E-Enabled Business Transformation in the bureaucratic and strong hierarchical organization of FFBL. VTT assisted FFBL by setting-up of a large scale PMO for achieving IT Enabled Business Transformation utilizing VTT’s Project Management expertise and standardized frameworks. VTT optimized and automated the Business Processes of FFBL (including HR and Finance Department) to minimize the redundancy, delays and errors in overall organizational business functions and maximize the efficiency, timeliness and accuracy in the information flow.

Framework for the Implementation of Local Number Portability in Pakistan

VTT has designed and implemented a GIS based MIS system with complex data handling, storage retrieval and analysis for on a Google Earth style visual display. This system allowed users to run queries across different information indicators and map the results on the geographic map. Each village profile is linked through Global Positioning system coordinates and digital capturing to present an in-depth view of the community. End-users can run queries across over 120 indicators of information with 12 layers of mapping.

Web-based MIS System for Monitoring & Assessment

The developed tool visualizes data from the various survey and evaluation activities and provides users with an interface for real-time reporting based on the clients reporting requirements. The tool has a built in GIS component which allows users to visualize Monitoring Activities on Bing Map interface providing them details of studies conducted on a visual platform.

The tool also provides a collaboration platform, including team calendar, contacts management, discussion boards, picture gallery, video library etc. The tool also integrates other web-based mapping components developed by third parties, thus providing a one stop comprehensive platform for data entry, presentation and analysis and reporting.

Designing customized Learning Management System (LMS) & Recruitment Portal Interface

VTT focused on designing, developing and deploying enabling tools for creating a collaborative environment. Documenting ABC requirements and designing an Employment Exchange Program (EEP) system. VTT developed a customized gateway to Portal for ABC website to capture ongoing recruitment requirements. Developing means to communicate in effective manner to ABC partners to ensure continuous use of portal. Designing customized Learning Management System (LMS) for the purpose of knowledge sharing amongst the strategic EEP HR Sub-Committee. Development and marketing of a "Jobs Project" / ABC Partners Motivational Speaker Series in conjunction with CISCO Academy Network institutes to facilitate linkage building mechanism for CISCO Academy Network partners.

Monitoring and Evaluation Support Tool

VTT has successfully developed, implemented and utilized a web-based Monitoring and Evaluation system (Monitoring and Evaluation Support Tool (MEST) to assist with field execution, data entry, data analysis and reporting components of research and survey related engagements. The system provides a comprehensive medium for data entry, validation, presentation, analysis and reporting. The tool features expeditious compilation of extracted/ captured (recorded) information from various monitoring and evaluation activities and provides its users with an interface for reporting based on the clients reporting requirements. The tool allows the user to create customized data visualizations in addition to the predefined formats. The system allows for double data entry, reflects data errors/ inconsistencies, errors logs and statistics.

The MEST system has evolved to where it is now capable of synchronizing data directly from the field by way of Tablet PCs (GSM Tabs), wherever the teams have GSM network coverage. In case of no network coverage, the offline saved data will be uploaded by the Tablets when the coverage resumes.

Our Information Technology Department is managed by seasoned professionals with multi-year experience of designing and developing enterprise grade solutions….

Telecom Practice 10

Rizwan Shoukat

CEO/Managing Partner Voice Tel Tech (Pvt.) Ltd.

Office 201, Block-8, School Road, F-6 Markaz, Islamabad, Pakistan Tel : +92 (51) 2276284-5Cell: +92 (300) 8540800Fax : +92 (51) 2275138Email: rizwans@voiceteltech.comWeb: www.voiceteltech.com

Contact Information