v$v$}“p lL$L$ A“¡ S>hpbv$pfuAp¡

v$v$}“p lL$L$ E‘gå^sp Åsuc¡v$, hZ®c¡v$, f„Nc¡v$, fprô²$esp, A‘„Nsp s¡dS> sbubu k¡hp“u iyëL$“p dym“p¡ rhQpf L$ep® hNf sbubu kpfhpf d¡mhhp“p¡ lL$L$. Å¡ kpfhpf dmhpdp„ dp¡Xy„$ ’pe sp¡ ìehõ’p‘L$ d„X$m“¡ aqfepv$ L$fhp“p¡ lL$L$. s¡d L$fhp’u dm“pf sbubu k¡hpdp„ L$p¡B a¡f “ ‘X$hp¡ Å¡BA¡.

v$v$}“y„ õhdp“ A“¡ Np¡‘“uesp v$v$}“p¡ ApÐdkÞdp“ kQhpe A¡hu fus“y„ dp“cey® hs®“ fphhy„ s‘pk v$fçep“ s¡dS> E‘Qpf“u L$pe®âZpgu hMs¡ A¡L$p„s fpMhp¡. TpeX$k lp¡[õ‘V$g“p r“edp¡ kpQhu“¡ v$v$}“p ̂ prd®L$ s¡dS> ApÂepÐduL$ cph“pAp¡“y„ dp“ fpMu BgpS>“u L$pe®âZpgu L$fhu.

kgpdsu A“¡ kyfnus‘Ï„ v$v$} A“¡ s¡“p kNpìlpgpAp¡ dpV¡$ kgpds A“¡ kyfnus hpsphfZ A‘iåv$, b¡v$fL$pfu, tlkL$ lºdgp¡, l¡fp“Nsu, S>ê$f hNf A„Ly$idp„ fpMhy„ s¡dS> ipfuqfL$ BÅ ‘lp¢QpX$hu hN¡f¡’u kyfnp.

dprlsu A“¡ L¡$mhZu“p¡ lL$L$ sd“¡ kdS>Z ‘X¡$ s¡ cpjpdp„ A“¡ s¡ ‘Ùrs’u rbdpfu“p r“v$p“ A“¡ kpfhpf dpV¡$ Å¡Bsu dprlsu d¡mhhp“p¡ lL$L$. TpeX$k lp¡[õ‘V$gdp„ dmsu sbubu A“¡ buÆ k¡hpAp¡ qhi¡ dprlsu d¡mhh“p¡ lL$L$ sd“¡ sbubu k¡hp Ap‘“pf ìeqL$sAp¡ rhi¡ s¡d“p ârinZ“u dprlsu d¡mhh“p¡ lL$L$ sdpfu rbdpfu, BgpS>“u ‘Ùrs“p¡ rhL$ë‘ A“¡ BgpS>“p “uL$mu iL¡$ s¡hp ‘qfZpd ÅZhp“p¡ lL$L$ kyfrns A“¡ AkfL$pfL$ ‘Ùrs’u v$hp gB, v$hp“u ’B s¡hu ApX$Akf, Apv$i® Mp¡fpL$, A¡ Mp¡fpL$“p S>ê$qfeps, fp¡NârsL$pfL$ iqL$s Q¡‘u fp¡N V$pmhp“u ‘Ùrs, rhN¡f¡ rhi¡ (S>¡ gpNy ‘X¡$ s¡) rinZ d¡mhh“p¡ lL$L$

r“Z®e g¡hpdp„ cpNuv$pfu S>¡ sbubu kpfhpf A‘pe R>¡ s¡ õhuL$pf“p¡ A’hp “L$fhp“p¡ lL$L$ L$p¡B‘Z BgpS> ‘l¡gp BgpS> dpV¡$ k„dsu Ap‘hp“p¡ lL$L$. Ap k„dsu BgpS> rhi¡ k„‘|Z® dprlsu d¡mìep bpv$ S> Ap‘hp“u fl¡i¡. BgpS> v$fçep“ Nd¡ Ðepf¡ k„dsu L$pY$u gB BgpS>“¡ “L$pf Ap‘hp“p¡ lL$L$ BgpS>“¡ gNsp r“Z®ep¡dp„ kdprhô$ ’hp“p¡ lL$L$ A“¡ BgpS>“¡ gNsp âñp¡ ‘yR>hp“p¡ lL$L$

BgpS>“u qL„$ds rhi¡ BgpS>“p Ly$g MQ®“p¡ Apif¡ A„v$pS> d¡mhhp“p¡ lL$L$ Å¡ lp¡[õ‘V$gdp„ v$pMg L$fhp“yy„ ‘l¡gp’u “L$L$u lp¡esp¡ ’“pfp MQ®“u Apif¡ qL„$ds ÅZhp“p¡ lL$L$ (‘¡L¡$S> rkhpe) TpeX$k lp¡[õ‘V$g“u “usu dyS>b BgpS> v$fçep“ ’sp fp¡Æ„v$p MQ®“u dprlsu d¡mhhp“p¡ lL$L$B

dprlsu“u Np¡‘Гuesp sdpfu k^mu dprlsu (sbubu A“¡ dprlsu) Np¡‘Гue fpMhpdp„ Aphi¡. A¡ dprlsu L$pev$pL$ue fus¡ L$p¡B“¡ ‘Z Ap‘hu S>ê$fu ’pe sp¡ S> Ap‘hpdp„ Aphi¡. v$v$}“p fp¡N rhi¡“u drlsu v$v$}“p¡ k„dsu rkhpe s¡“p Ly$Vy„$buS>“p¡“¡ ‘Z Ap‘hpdp„ Aphi¡ “lu. ‘Z S>epf¡ v$v$} kNuf lp¡e A’hp dp“rkL$ fus¡ kdS>hp A“¡ r“Z®e g¡hp L$pbug “p lp¡e

Ðepf¡ Ap r“ed dpV¡$ A‘hpv$ dp“hpdp„ Aphi¡.

d¡qX$L$g f¡L$p¡X®$“u ÅZ v$v$} s’p v$v$}“p k„b^u ‘p¡sp“p v$f¡L$ d¡qX$L$g f¡L$p¡X$® ÅZu iL¡$ R>¡.

aqfepv$ L$fhu Å¡ sd“¡ L$p¡B‘Z hpsdp„ Ak„sp¡j ’ep¡ lp¡e sp¡ sd“¡ aqfepv$“p¡ lL$L$ R>¡. sd¡ L$f¡gu aqfepv$ rhi¡ s¡dS> ìehõ’p‘L$ d„X$m¡ s¡ A“yk„^p“dp„ gu^¡g ‘Ngp rhi¡ drlsu d¡mhhp“p¡ sd“¡ lL$L$ R>¡. L$p¡B v$v$}/k„b„r^s dygpL$ps gB“¡ lp¡[õ‘V$g L¡$ s¡“u k¡hp bv$g aqfepv$ L$fhp dpV¡$ 02692-619597/506 A’hp +91-9099002200 ‘f k„‘L®$ L$fu iL$p¡ R>p¡.

v$v$}“u S>hpbv$pfu sdpfp fp¡N“u s¡dS> fp¡N“p Brslpk“u sdpfp X$pµL$V$f A“¡ BgpS> L$f“pf L$d®QpfuAp¡“¡ kpQu A“¡ dprlsu Ap‘hu. sS>o sbub, “k® L$d®Qpfu s¡dS> buÅ sbubu L$d®QpfuAp¡A¡ “qL$L$ L$f¡gu BgpS> ‘Ùrs âdpZ¡ kpfhpf g¡hu. sdpfp BgpS> dpV¡$ lp¡[õ‘V$ëkdp„ fl¡W$pZ v$fçep“ sdpfp X$pµL$V$f kyQh¡g kpfhpf sd¡ g¡sp lp¡h, A“¡ AQpS>L$ s¡ kpfhpf b„^ L$fp¡, A“¡ Å¡ s¡dp„’u L$p¡B Ap‘su kÅe® sp¡ s¡“p S>hpbv$pf

aL$s sd¡ R>p¡. Å¡ sd¡ TpeX$k lp¡[õ‘V$g“p L$d®QpfuAp¡A¡ kyQh¡g kgpl R>p¡X$u sbubu rhê$Ù lp¡[õ‘V$gdp„’u fÅ gB“¡ ‘p¡sp“u õh¡ÃR>pA¡ lp¡[õ‘V$gdp„’u ÅAp¡ sp¡ sd¡ k„‘|Z® fus¡ sdpfu Å¡Md¡ ÅAp¡

R>p¡ s¡“u ÅZ fpMip¡. lp¡[õ‘V$g“p b^p bug lp¡[õ‘V$g“u ‘p¡guku âdpZ¡ kdekf cfhp. lp¡[õ‘V$g“u kpakyau A“¡ buÅ L$pdp¡ dpV¡$ lp¡[õ‘V$g“p L$d®QpfuAp¡“¡ klL$pf Ap‘hp¡. lp¡[õ‘V$g“p L$pev$p L$p“y““y ‘pg“ L$fhy„ sdpfp kpdp““u ‘yfu S>hpbv$pfu sdpfu fl¡i.

Mpk “p¢^ sdpfp¡ Arcâpe Adpfp dpV¡$ ANÐe“p¡ A“¡ AphL$pe® R>¡. sdpfp Arcâpe“p L$pfZ¡ sd“¡ A‘psp BgpS>dp„ L$p¡B‘Z Ås“p¡ a¡f ‘X$i¡ “l] TpeX$k lp¡[õ‘V$g s¡“p v$v$}Ap¡“¡ dp“ Ap‘¡ R>¡ A“¡ b^p“u kp’¡ kfMp¡ ìehlpf L$f¡ R>¡. L$p¡B‘Z ‘yR>‘fR> s¡dS> âñp¡“p S>hpb dpV¡$ A’hp afuepv$ L$fhp dpV¡$ Adpfp N°plL$ ìehõ’p‘L$p¡“¡ qv$hk“p 24 L$gpL$ A“¡ AW$hpqX$ep“p kps¡e qv$hk v$fçep“ Nd¡ Ðepf¡ k„‘L®$ L$fu iL$p¡

R>p¡.

TpeX$k lp¡[õ‘V$g, ApZ„v$ A¡ kp¥â’d kpdyv$preL$ TpeX$k N°y‘“u â’d L$p¡‘p£f¡V$ lp¡[õ‘V$g R>¡, S>¡ DÑdp¡Ñd kpfhpf “Æhp d|ëe¡ v$¡fL$“¡ ‘fhX¡ s¡ fus¡ Ap‘hp“p¡ R>¡. TpeX$k lp¡[õ‘V$g, Aphu kpfhpf AÛs“ V¡$L$“p¡gp¡Æ, BÞäpõV$L$Qf s’p r“óZps X$pµL$V$fp¡ A“¡ “rk¯N õV$pa Üpfp Ap‘hp l„d¡ip sБf fl¡ R>¡.

Pa�ent’s Rights and Responsibili�es

Right to Accessibility, Availability and Assessment

To access to treatment irrespec�ve of caste, color, religion, na�onality, disability or source of payment.

To be provided immediate care at the �me of emergency.

To Complain to Concerned Authority In case of any delay or Improper Services without the Care Being Affected.

Pa�ents have the right to receive screening and stabiliza�on at the available emergency service in the hospital, regardless of capacity to pay.

Right To Privacy and Confiden�ality

To be provided with Reasonable Privacy during Consulta�on, Examina�on, Treatment and Various Inves�ga�ons.

All Informa�on Regarding Pa�ents Background (Medical Non‐ Medical ) will be Kept Confiden�al and will be disclosed only with Pa�ents Consent, Except where Disclosure is Required by Law or by an odder of Court .

Disclosure of Informa�on Regarding Pa�ents Health to Pa�ents Rela�ves would also be with Pa�ents Consent Except in cases of Minors and individuals Who are Incapable of Exercising Ra�onal Decision Making.

Informa�on Regarding Pa�ents Health will be made accessible to only those Personnel in the Hospital who are involved in the care of Pa�ent or specially authorized by the hospital.

Right to Access Medical Records

To be provided with Informa�on in Pa�ents Medical Records.

Right to Informa�on and Educa�on

To be informed about the services available in the Hospital.

To have informa�on of pa�ents care providers.

To be informed about pa�ents disease, Plan of care, es�mated cost of treatment, alterna�ve plans and possible outcomes.

To be educated about safe and effec�ve use of medica�ons and their poten�al side effects, diet and nutri�on requirement, immuniza�on, preven�on of infec�on where applicable.

To get regular informa�on on bills in accordance with hospital policy.

To be provided with above informa�on in a language in a Format that pa�ent can understand.

Right to Consent

To Accept or refuse medical treatment.

To pa�ents informed consent before treatment begins and to withdraw the consent and refuse treatment at any �me during the course.

Right to respect and dignity

To receive due respect for personal dignity.

To be protected from abuse, neglect, assault, harassment, unnecessary use of restraint manhandling and other similar instances

Right to quality of care

To receive medical care in accordance with reasonable professional standards of care.

To have safe and protected environment in the hospital.

To voice pa�ents concerns and complaints regarding pa�ents care and hospital services to appropriate authority in the hospital.

To seek feedback of complaints registered by pa�ents.

Pa�ents Responsibili�es

All persons availing services at Zydus hospital, Anand are responsible for the following:

Responsibility towards treatment plan

To provide accurate informa�on about personal detail, about heath, including present condi�on, past illnesses, medica�ons or any other mater pertaining to pa�ent’s health.

To follow the treatment plan established by the consultant doctor, nurse and other team members.

To ask relevant ques�ons regarding the treatment plans and inform doctors if pa�ents an�cipate or experience any problem in following the plan. Accept responsibility for the consequences of decisions you may take like discon�nua�on of treatment or leave against medical advice.

Responsibility towards staff and Hospital policies

Treat hospital staff with courtesy and respect and corporate with them for carrying out hospital policies and procedures

Be Considerable to the Respect, Dignity , Privacy and safety of all Pa�ents and customers

To take care of your personal belongingness and valuables and to ask for wri�en receipt in case you hand over any valuables or cash to any employee of the hospital.

To abide by all hospital policies which include:

‐ No smoking policy

‐ Visitor policies

‐ Security policies and protocols

Responsibility Towards Financial Obliga�ons

To meet All Financial Obliga�ons towards the Hospital for the services rendered as per the defined Hospital Tariff

Zydus Hospital, Anand is the first corporate hospital of the Zydus Group, Keeping in line with the mission of providing quality care at affordable cost, the hospital has strived to enable the best quality health care by aligning state of the art best technology, impressive infrastructure and the best medical and healthcare professionals.

PATIENT RIGHTS