vx675 user manual - adyenuser+manual-v2-20171107_1538.pdf · vx675 user manual date: 07/11/17 ......

Page | © 2017 Adyen BV | Confidential11

VX675 User Manual

Date: 07/11/17

Version 1.0.0Copyright © Adyen B.V. 2017Simon Carmiggeltstraat 6 - 501011 DJ AmsterdamThe Netherlands

www.adyen.com

Table of Contents

1 Legacy instructions for firmware version 11 - VX675 4

2 Prerequisites - VX675 4

2.1 Provided components 5

2.2 Steps 5

2.3 Steps 5

2.3.1 Turn on the VX675 5

2.3.2 Turn off the VX675 6

2.4 Steps 6

2.5 Use the Quick Info menu to view terminal information - VX675 6

2.5.1 Steps 6

3 Board the terminal - VX675 7

3.1 Before you begin 7

3.2 Steps 7

3.2.1 Boarding with the Adyen POS App 7

3.2.2 Board with the Adyen Customer Area 8

3.2.3 Board the terminal with the Adyen Platform in standalone mode 8

3.2.4 Board the terminal with custom integrations 8

4 Basic functionality - VX675 9

4.1 EMV (Chip) Transaction 9

4.1.1 Steps 9

4.2 Magnetic Stripe Transaction 10

4.2.1 Steps 10

4.3 Shift and end-of-day reports 10

4.3.1 Steps 10

4.4 Refund 11

4.4.1 Perform a refund 11

5 Use the Installer framework - VX675 11

5.1 Open the Installer menu 12

5.1.1 Steps 12

5.2 View, install and update releases 12

5.2.1 Steps 12

5.3 Delete packages and releases 12

5.3.1 Steps 12

6 Make special payments - VX675 13

6.1 Steps 13

7 Maintenance - VX675 13

7.1 Inspect device security - VX675 13

7.1.1 Steps 13

7.2 Replace paper rolls -VX675 14

7.2.1 Steps 14

8 Use the admin menu - VX675 15

8.1 Steps 15

8.2 Admin menu functions - VX675 15

8.2.1 Main menu 15

8.2.2 1. Network menu 16

8.2.3 2. Installer menu 17

8.2.4 3. Merchant menu 18

8.2.5 4. Totals menu 19

8.2.6 5. Transactions 19

9 Technical specifications - VX675 20

10 Troubleshooting and support - VX675 21

10.1 In case of a malfunction 21

10.2 Request assistance 21


Here we describe how to set up, configure and use the Verifone VX675 payment device.

VX675

Legacy instructions for firmware version 11 - VX675

To download the PDF instructions VX675 firmware v. 11, click .here

Prerequisites - VX675

Verifone VX675 Supported payment cards

Visa

VPay

Mastercard

Maestro

American Express

Discover

Diners club international

UnionPay

JCB

https://confluence-live.is.adyen.com/download/attachments/24218272/VX675%20User%20Manual-v14-20161128_1320.pdf?version=1&modificationDate=1482918980417&api=v2


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Provided componentsVX675 payment terminal

Power Cord/Plug (EU)

2x ADYEN Receipt roll

Steps

Hook your finger under the latch and lift up to swing the paper roll cover open.

Remove any partial roll of paper in the printer tray.

Loosen the glued leading edge of the new paper roll and unwind it past any glue residue.

Drop the paper roll into the tray, ensuring the paper feeds from the bottom of the roll.

Pull paper up past the glue residue.

Close the paper rollover gently, allowing a small amount of paper to extend outside the printer door.

Steps

Turn on the VX675

Hold until the terminal displays the startup screen.


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Turn off the VX675

Hold . The device will beep repeatedly and then turns off.

Steps

Ensure the VX675 is fully charged.To fully charge the Terminal, leave plugged into the powered USB cable until the LED indicator remains lit.

Press + to open the admin menu.9

Enter the admin PIN code to unlock the device.

No admin PIN code is required if the terminal is not yet boarded.

If you do not know the code, contact the to obtain the specific admin PIN code for POS Support Teamyour device.

Scroll through menus using the and buttons for scrolling up and down respectively.* #

Press . 1.Network

Press .2. Wifi

Press 2. Networks

Press to scan for a network or to manually add a network.1. Scan 2. Add

When scanning, the terminal displays the message "Scanning network", while it looks for a network.

Choose the desired network and enter the wireless password. The terminal will connect to the network.

The terminal sets the network as default automatically, and connects to it.

Exit the network menu to begin boarding the device.

Use the Quick Info menu to view terminal information - VX675Use the quick info menu to quickly view terminal information.

Steps

Press and at the same time.5

The quick info menu opens and displays the:

IP address

https://support.adyen.com/hc/en-us/requests/new


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Terminal ID

Software version

QR code with an encoded IP, MAC address, Network name, Store name, Merchant Account and Terminal ID.

Board the terminal - VX675

Before you beginEnsure the VX675 fully charged. To fully charge the terminal, leave plugged into the powered USB cable until the led indicator remains lit.

Board the terminal only after successfully following the steps in .Prerequisites - VX675

Steps

Boarding with the Adyen POS App

Press + to open the admin menu.9

Enter the admin PIN code (If you don't know this code, contact the POS Support Team ). The terminal displays the admin menu.

Press .1. Network

Press 2. Wifi.

Press . to view and make a note of the terminal's IP address.3 TCP/IP settings

Download and install the Adyen POS App from . or the iTunes Google Play Store

Board with an Android device

Open the Adyen POS App.

Enter your account details. These were provided in the registration email of your merchant account. If you do not have these, please email the .POS Support Team

Tap .

Tap Payment device.

The app will prompt to select between Bluetooth and WiFi connection.

Enter the IP address of your terminal and tap Add Device.

The Adyen POS App identifies the terminal, synchronizes with the Adyen platform, and verifies the terminal configuration.

The terminal restarts.

Upon restart, the terminal is boarded and ready to use.


https://itunes.apple.com/app/adyen/id585207510?l=en&mt=8

https://play.google.com/store/apps/details?id=com.adyen.ui&hl=en



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Board with an iOS device

Open the Adyen POS App on the mobile device.

Tap the icon.

Tap the ' at the top of the popup menu.+' Payment device

Enter the device hostname or IP.

The device will now be listed in the menu with the status "Not Boarded".Payment device

Tap the name of the device. The device displays a message saying the device is not configured, with options to or .Cancel Board device

Tap .Board Device

The terminal begins boarding and restarts.

Upon restart, the terminal is boarded and ready to be used.

Board with the Adyen Customer Area

Log in to the with your credentials.Customer Area

Open the menu.Point-of-Sale

Search your terminal serial number in the .Terminal Fleet Manager

Go to the page.Terminal Detail

Assign the terminal to a merchant account by selecting a merchant code from the dropdown menu.

Select a webservice user and assign the terminal.

Enter the one-time password from the terminal detail page on the terminal to board the terminal.

After rebooting, the terminal will receive the merchant configuration, and you can begin processing payments.

Board the terminal with the Adyen Platform in standalone mode

Board the terminal using the Adyen POS App once to register it to our Adyen platform and configure it for standalone mode. From there you can continue to use the terminal in standalone mode, without the use of the Adyen POS App or our integrations.

Board the terminal with custom integrations

our , To board the terminal with your own custom systems, review Java Native Interface Integration COM , and guides. For mobile POS applications, see our Extension for Windows integration C Library Integration

. For integration support, contact the .Android guide POS Support Team

https://ca-test.adyen.com/

https://confluence-live.is.adyen.com/display/BL/Java+Native+Interface+integration

https://confluence-live.is.adyen.com/display/BL/COM+extension+for+Windows+integration

https://confluence-live.is.adyen.com/display/BL/COM+extension+for+Windows+integration

https://confluence-live.is.adyen.com/display/BL/C+library+integration

https://confluence-live.is.adyen.com/display/BL/Android+integration



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See for information on processing payments.Basic functionality - VX675

Basic functionality - VX675

If the terminal shows an exclamation at the top bar, this means that the terminal holds data that it failed to synchronise with the Adyen platform due to lack of an outgoing internet connection.

EMV (Chip) Transaction

Steps

Initiate a transaction via your app.

If the terminal is in standalone mode, use the select key in the middle of the directional pad to

select on the screen. Enter the amount and then press .Start

When the terminal is ready, insert the chip card into the terminal and allow it to read the card.

When prompted, the customer enters a PIN on the terminal and presses .

For CHIP & Sign, a signature prompt occurs instead of a PIN prompt. Compare (i) the name and (ii) the signature on the card with the shopper’s ID. If they match, you can (1 additional approvereceipt is printed) or (2 additional receipts are printed) the transaction on the device.decline

Do NOT remove the card until prompted to do so or the transaction will be void.

After the authorization is approved, the terminal displays and the card may be removed.Approved

After each transaction, at least 2 receipts are printed:

A merchant receipt, and

A shopper receipt.


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Magnetic Stripe Transaction

Steps

Initiate a transaction via your App or Cash Register.

If the terminal is in standalone mode, press on the screen, enter the amount and then Start

press the key.

After the terminal is ready, swipe the magnetic stripe card through the reader on the right side of the terminal.

Sign the transaction.

After authorization approval, message appears on the terminal signifying that the transaction Approvedis complete.

After each transaction, at least 2 receipts are printed:

A merchant receipt, and

A shopper receipt.

Shift and end-of-day reports

Steps

The terminal can print a summary with an overview of the total amounts processed since the last reset.

If you want to print a summary report periodically, reset the counters after printing the report.

To print the day totals, do the following:

Press + 9.

Enter the admin PIN code.

Press .4. Totals

Press to print the day totals.1. Print totals

After printing the day totals, press to reset the counter.2. Reset totals

If you do not have your admin PIN code, email [email protected]


Refund

A shopper may decide to return previously purchased goods, and you might want to start a transaction refundto pay back the corresponding amount to the shopper’s card.For security reasons, Adyen enables refund functionality on a per-device basis. Moreover, you need to enter a password to perform a refund.

Perform a refund

To perform a refund, do the following:

Press + 8.

Enter the admin PIN code.

Enter the amount to refund, then proceed like in a normal transaction.

If you do not have your admin PIN code, email [email protected]

Use the Installer framework - VX675

The new Installer Framework allows you to download and install firmware packages directly from the Adyen platform. The Installer runs at midnight and fetches updates to your PED's firmware.


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Use the new Installer to view releases that are ready to install and view the packages to be installed. You can retrieve and install the configured release on the Adyen platform, run the installer immediately (rather than at midnight), and delete packages and releases.

The installer framework is available from firmware v. 14.

Open the Installer menu

Steps

Press to open the admin menu. + 9

Press to open the installer menu.2. Installer

View, install and update releases

Steps

From the Installer menu,

Press to view the latest available release.1. View ReleaseThis will show which packages the Installer will try to install when it runs.

Press to view packages installed.2. View PackagesThis will show the packages installed and the status of each. For example, download errors per package can be viewed here.

Press to download the file containing latest release information.3. Update release.json release.jsonThis will retrieve and install the release we have configured for you on the Adyen platform.

Press . to run the Installer immediately, rather than waiting until midnight. On restart, 4 Run Installerthe device begins installing from the Installer framework.

The PED will restart multiple times while it downloads and configures updated system files.

Delete packages and releases

Steps

Press . This will delete all packages installed so all packages will be re-installed on 5. Delete packagesthe next run.

Press . This will delete all packages installed so all packages will be re-installed 6. Delete single packageon the next run.

Press to delete the release. 7. Delete release This will remove the release pushed from the Customer but will keep the terminal registered to your merchant account.Area and install a firmware default


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Make special payments - VX675

The special payment functions menu allows access to custom or ad-hoc payment options. Available entries in the menu may vary, depending on your merchant configuration.

StepsTo enter the special payment functions menu, do the following:

Press + .8

Enter the PIN code to unlock the device. If you do not know the code, contact the to POS Support Teamobtain the specific PIN code for your device.

Review one or more of the following payment options, which are available depending on your configuration:

Normal payment - Choose this option to access the payment screen, where you can enter an amount.

Choose this option to access the payment screen. - Manual entry payment

After entering an amount, press .

You are prompted to input the , and then the card expiry date.PAN

The transaction then follows the normal flow.

The special payment functions menu also includes the option to refund a payment. For more information, see .Basic functionality - VX675

Maintenance - VX675

Inspect device security - VX675Adyen makes use of secure, certified payment terminals. The integrity of these devices is crucial, as they process sensitive card data.

Steps

Please make sure you and your store staff do the following:

Verify your device looks like the pictures in this manual.

The Adyen logo or your company logo should show up after turning on the terminal.

Do not use the device if it is damaged or covered with a sticker.

Verify the identity of any third-party persons claiming to be repair or maintenance personnel, prior to granting them access to modify or troubleshoot devices.

Do not install, replace, or return devices without verification.


http://www.creditcards.com/glossary/term-primary-account-number-pan.php


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Be aware of suspicious behaviour around devices (for example, attempts by unknown persons to unplug or open devices).

Report suspicious behaviour and indications of device tampering or substitution to appropriate personnel (for example, to a manager or security officer).

Adyen recommends enforcing procedures to perform visual device integrity inspections on a weekly basis.

In case of any doubts, do not use the device and via the regular escalation channels.contact Adyen

Replace paper rolls -VX675The VX680 uses the following receipt paper:

Paper Roll Width: 2 1/4" / 58mm

Diameter: 25/40mm

Core Size: 12mm

Paper Roll Length: 50'

It is important you have sufficient stock of receipt paper, as without receipt paper it is not possible to accept payments. Replacing paper is the your responsibility (Adyen does not sell paper).

Steps

Gently pull the latch located on the top of the terminal to unlock the paper roll cover.

Lift the printer cover up and then back.›

Remove any partial roll of paper in the printer tray by lifting it up.

Loosen the glued leading edge of the paper or remove the protective strip from the new roll of paper.

Unwind the paper roll past any glue residue.

Hold the roll so that the paper feeds from the bottom of the roll when the terminal is inverted.

Drop the paper roll into the printer tray.


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Pull the paper up past the glue residue on the paper roll.

Close the paper roll cover by gently pressing directly on the cover until it clicks shut. Allow a small amount of paper past the glue residue to extend outside of the printer cover.

Tear the paper off against the serrated plastic strip in the printer.

Use the admin menu - VX675

Steps

To enter the terminal admin menu, press + 9.

Enter the admin PIN code (If you don't know this code, contact the POS Support Team ). The terminal displays the admin menu.

Admin menu functions - VX675

Main menu

Menu Option Description

1. Totals Print and reset totals.



2. Network View connection status, scan for networks and perform diagnostics.

3. Installer Download and install firmware packages directly from the Adyen platform. The Installer runs at midnight and fetches updates to your PED's firmware.

4. Merchant Make maintenance calls, download, view and erase configurations.

5. Restart Restart the terminal software.

6. Reboot Turn off/Shut down the terminal.

1. Network menu

Menu option Description

1. Connection Status

View the name and connection status of the network connection.

2. Ethernet List ethernet network settings, such as IP address, gateway, netmask, DNS and MAC address.

2. Wifi View TCP/IP settings, WiFi settings, reset and reload WiFi connections.

1. Wifi Switch to turn on or off WiFi.

2. Networks Scan for networks and add networks manually.

3. TCP/IP Settings

View IP address, MAC address as well as DHCP, gateway, netmask and DNS settings.

4. Wifi reset Erase the WiFi settings and reboot the terminal

5. Reload Wifi

Reload the WiFi profile configured on the backend.

3. Bluetooth View Bluetooth settings, scan and pair bluetooth devices, and set the terminal as discoverable to other devices. (VX690 only)

1. Bluetooth Switch that allows you to turn on or off Bluetooth.

2. TCP/IP Settings




3. Base station

Pair the terminal with a bluetooth base station.

4. Scan/Discovery

Scan for bluetooth devices or set the terminal as discoverable to bluetooth devices.

4. GPRS View terminal GPRS settings for a connection to a mobile network.

1. TCP/IP Settings


2. GPRS settings

View GPRS settings such as operator, Network, IMEI, signal, RSSI etc.

5. Diagnostics

Perform diagnostic tests to test connection.

1. Ping Ping a specific host with a specified packet length.

2. Test PSP connection

Perform a test to check connection to the PSP.

2. Installer menu


1. View Release (Only available on standalone terminals)

Generate a receipt showing the total processed amount per currency per card type.

2. View Packages (Only available on standalone terminals)

Reset the counter.total amounts processed Do not forget to reset totals after your shift.

3. Update release Download the release.json file containing latest release information. This will retrieve and install the release we have configured for you on the Adyen platform.

4. Run Installer Run the installer immediately, rather than waiting until midnight. On restart, the device begins installing from the installer framework.

5. Delete packages Delete all packages installed so all packages will be re-installed on the next run.



6. Delete single package

Delete a single package installed so it will be re-installed on the next run. Use delete single package if there is an issue with the package that requires reinstallation.

6. Delete release Remove the release pushed from the Customer Area and install a firmware default but will keep the terminal registered to your merchant account.

3. Merchant menu


1. Maintenance call

Make a maintenance call to invoke terminal actions configured on the backend.

3. Download configuration

Download a new merchant configuration. Do not execute this command unless instructed to do so by Adyen Support.

3. View configuration

Show the following information:

Firmware version the terminal is running

Merchant account the terminal is registered to

Additional details.

1. View settings

View settings such as configuration version, IPP keys loaded, PAL URL, Sync URL, Config URL, Firmware URL, transaction amounts, printing settings, Timezone, MKE settings, Bypass PIN, Magstripe, ICC, MSR, CTLS Signature and CDA mode.

2. View firmware

View version information, such as Bootstrap version, Application version, External printer settings, OS version, EOS version, Contact kernel version, Cardslot version, VSS version, CTLS modules installed.

3. View hardware

View Terminal ID, Serial port, internal printer settings, and CIB version.

4. Erase configuration

Erase the configuration from the terminal.

This requires re-boarding the terminal to your merchant account)


4. Totals menu


1. Print totals (Only available on standalone terminals)

Generate a receipt showing the total processed amount per currency per card type.

2. Reset totals (Only available on standalone terminals)

Reset the counter.total amounts processed Do not forget to reset totals after your shift.

5. Transactions

View a list of all transactions


Technical specifications - VX675

Processor 400MHz RAM11 32-bit/500 MIPS processor

Memory 192MB (128MB of Flash, 64MB of SDRAM) standard, designed to support up to 500MB

Display 2.8", 320x240 pixel color TFT (QVGA)

Magnetic Stripe Reader

Triple track (tracks 1,2,3), high coercivity, bi-directional

Primary Smart Card

ISO 7816, 1.8V, 3V, 5V; synchronous and asynchronous cards; EMV Approved

SAM Card Reader

2 Security Access Modules (SAMs)

Battery Li-Ion 3.6V / 2200mAh (8Wh)

Keypad 3 x 4 numeric keypad, plus 4, screen-addressable keys and a navigation key

Peripheral Ports

Single USB connector and Integrated Charging

Printer Integrated thermal with graphics capabilities, 18 lines per second, 22, 32, or 42 columns; 40mm paper roll

Protocols Application selects between asynchronous protocols (Visa 1, Visa 2 and others) and synchronous protocols (Including ISO 8583/SDLC)

Security 3DES encryption, Master/Session and DUKPT key management; VeriShield file authentication; PCI PTS 3.0 approved

Physical 40mm roll; Length: 163mm; Max Width: 78mm; Height: 52mm; Weight: Terminal 336g (0.741 lbs), Full shipping 647g (1.426 lbs)

Environmental 0° to 50° C (32° to 122° F) operating temperature; 5% to 90% relative humidity, non-condensing Storage temperature: -20º to 60º C / 5% to 90% RH; non-condensing

Voltage AC Input 100-240 VAC, 50/60 Hz; DC output 5 VDC, 1 Amp

Contactless Applications

Mastercard PayPass M/Chip | Mastercard PayPass magstripe | Visa payWave MSD | Visa payWave qVSDC | Discover Zip | American Express ExpressPay | Pass-through access to ISO 14443-4 and MiFare card, for direct host terminal based application access


Troubleshooting and support - VX675

In case of a malfunctionCheck our for articles that may help you find a solution for the issue.troubleshooting section

Request assistanceContact the .POS Support Team

Provide the following information:

Merchant account

PSP reference (if applicable)

Terminal serial number

https://confluence-live.is.adyen.com/display/BL/POS+troubleshooting


vx675 user manual - adyenuser+manual-v2-20171107_1538.pdf · vx675 user manual date: 07/11/17 ......

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