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W Barcelona Internship Opportunities 2012 Slide 2 2 2010 Starwood Hotels & Resorts Worldwide, Inc. All rights Reserved. Confidential & Proprietary May not be reproduced or distributed without written permission of Starwood Hotels & Resorts Worldwide, Inc. TALENT PHILOSOPHY Cultivate innovative talent who are personally engaged from a lifestyle standpoint to the witty, warm, welcoming environment of the brand.We respect collaboration through expansive, diverse perspectives from all team members.Fun, career growth, and creativity are encouraged. Slide 3 3 2010 Starwood Hotels & Resorts Worldwide, Inc. All rights Reserved. Confidential & Proprietary May not be reproduced or distributed without written permission of Starwood Hotels & Resorts Worldwide, Inc. DEPARTMENTS Human Resources pg. 4 B&Fpg. 5 Sales pg. 6&7 Kitchenpg. 8 W Meeting Insider pg. 9 Welcome Desk pg. 10 Whatever/ Whenever pg. 11 Style pg. 12 Reservations pg. 13 Financepg. 14 Marketingpg. 15 Bliss pg. 16 Purchasing pg. 17 Conditionspg. 18 Slide 4 4 Human Resources Requirements: Minimum 6 months High level of Spanish and English Responsabilities: Assist the Human Resources Coordinator, the Training Manager and the Director of Human Resources in all departmental tasks. Take part in the selection and recruitment process of employees and students on internship. Participate and assist with the development of employee motivation plans Participate and assist with internal comunication Assist with the processes of contracting, hiring, processing sick- leaves and labour accidents. 2010 Starwood Hotels & Resorts Worldwide, Inc. All rights Reserved. Confidential & Proprietary May not be reproduced or distributed without written permission of Starwood Hotels & Resorts Worldwide, Inc. The Human Resources department at W Barcelona has an active and strategic role. Ranging from our world-class training and development to some of the most competitive pay and benefits programs in the industry, Human Resources plays a critical role in keeping the culture and environment of the brand alive. Slide 5 5 2010 Starwood Hotels & Resorts Worldwide, Inc. All rights Reserved. Confidential & Proprietary May not be reproduced or distributed without written permission of Starwood Hotels & Resorts Worldwide, Inc. B&F Requirements: Minimum 3 months Intermediate to high Spanish and English level Areas covered: Banquets Restaurants Bar IRD (Room service) Internship in the B&F department can be in one specific area or rotational, allowing students to experience the different F&B outlets in the hotel. The rotation and possibility to focus on specific areas will depend on the length of the internship and the performance of each particular student. Dining is more than just food & beverage its an experience and its the role of the B&F talent to provide this experience to every guest during breakfast, lunch, dinner or just a quick snack in between meetings... In the world of W, the F&B trainee does more than just taking orders, delivering food, presenting checks or setting up a room you create a complete experience for the guest. Slide 6 6 Sales Requirements: Minimum 6 months High level of Spanish and English Responsabilities Assist the Sales Managers and Sales Coordinators by: Creating profiles in our PMS OPERA & accounts in KAM(Key Account Management) Monthly production FIT & Corporate. Production reports from Opera Preparing daily arrival report for next day from OPERA Preparing sales kits & Giveway bags, sales trips, purchase orders Inform clients on hotel facilities Answer clients requests and petitions 2010 Starwood Hotels & Resorts Worldwide, Inc. All rights Reserved. Confidential & Proprietary May not be reproduced or distributed without written permission of Starwood Hotels & Resorts Worldwide, Inc. A successful sales talent is confident, technologically savvy, and effective at proactively identifying problems and offering solutions. They understand the importance of strategically placing business in the hotel to maximize overall revenue while maintaining positive professional business relationships with their customers. Slide 7 7 2010 Starwood Hotels & Resorts Worldwide, Inc. All rights Reserved. Confidential & Proprietary May not be reproduced or distributed without written permission of Starwood Hotels & Resorts Worldwide, Inc. Sales (Groups & Conventions) Requirements: Minimum 6 months High level of Spanish and English Responsabilities: Assist in selling groups by: Sending proposals to groups interested in the hotel, giving detailed and adequate information, Preparing contracts and invoices, Inserting groups in the reservation system, Organizing and handling the groups proposals Organizing and ensuring follow ups of the groups Handling group confirmations and cancellations Assist Groups Coordinators by: Inserting rooming lists in Opera (including comments, alerts, traces etc), Checking invoices Preparing group Recaps Sent Daily/Weekly event reports Slide 8 8 Kitchen Requirements: Minimum 3 months Basic level of Spanish and English The department consists of two areas: The main kitchen serves banquets, Wet terrace (pool terrace), the staff canteen and In-Room-Dining (room service). The WAVE kitchen (main restaurant) Areas covered depend on the lenght of the internship program. 2010 Starwood Hotels & Resorts Worldwide, Inc. All rights Reserved. Confidential & Proprietary May not be reproduced or distributed without written permission of Starwood Hotels & Resorts Worldwide, Inc. Want to be part of a world of exotic synthesis of fresh produce, surprising complimentary flavors and mesmerizing creations from around the world with a nod to Spanish delights? Experience the opportunity to top-up your production skills in one of the W Barcelonas highly equipped kitchen facilities. Slide 9 9 2010 Starwood Hotels & Resorts Worldwide, Inc. All rights Reserved. Confidential & Proprietary May not be reproduced or distributed without written permission of Starwood Hotels & Resorts Worldwide, Inc. Requirements: Minimum 5 months High level of Spanish and English Responsabilities: Main contact for Meeting Planners when events are taking place in the hotel Assist Group coordinator and Banqueting director. Take care of the Wired (Business Center) and requests of guests in this area. Check conference area cleanliness, banqueting services set-ups and events schedules together with Event Organizers/Meeting Planners, in order to ensure quality and success in every event. Collect events participants and meeting planners feedback, and share it with involved departments in the hotel in order to improve. W Meeting Insider From a perfect cuppa coffee for your keynote speaker to a last-minute press conference, the W Meetings Insiders are multilingual specialists who ensure flawless event execution and experiences from behind the scenes, so your gig never leaves the spotlight on centerstage. Slide 10 10 Welcome Desk Requirements: Minimum 6 months High level of Spanish and English Responsabilities Handle check in & check out; giving the guests a warm welcome and farewell. Handle guest requests Handle guests complaints Prepare a guests stay Intra-departamental communication Provide assistance during the entire stay. 2010 Starwood Hotels & Resorts Worldwide, Inc. All rights Reserved. Confidential & Proprietary May not be reproduced or distributed without written permission of Starwood Hotels & Resorts Worldwide, Inc. Welcome Office & Welcome Desk Talent are passionate about the W experience. They look to create the world of W for the guests. WD Talent have a keen ability to anticipate our guests' needs and exceed their expectations. They have excellent communication skills, can multi-task, are team oriented, and strive to resolve challenges when they arise. These talents are constantly creating WOW experiences, pleasantly engaging and surprising guests with fun, individualized service. Slide 11 11 Whatever / Whenever Requirements Minimum 3 months Good level of English and Spanish Areas Agents (telephone) Concierge W insider (VIPs and high profile guests) Welcome Ambassadors Door Ambassadors Lobby Lizard (Guest Relations) Wheels Areas covered depend on the lenght of the internship program, performance, adaptability to tasks and the level of Spanish and English. 2010 Starwood Hotels & Resorts Worldwide, Inc. All rights Reserved. Confidential & Proprietary May not be reproduced or distributed without written permission of Starwood Hotels & Resorts Worldwide, Inc. Whatever/Whenever is not just a department within a hotel, it is a philosophy, a service commitment and a way of life - dedicated to the imagination of our guests and the empowerment of our talent. Whatever/Whenever is a one-window service for our guests - who do not need to look beyond the one touch button on their room phone, to find a solution to their problem. Slide 12 12 Style (Housekeeping) This role is all about creating and maintaining the look of the hotel. This position is a great place to begin a career with W. Many of W's Directors of Style started their careers as Room Stylists. In this role, you have exposure to various departments in the hotels from the Welcome Office to the Guest Room and everywhere in between. The look of the entire hotel and much of a guest's overall impression of the hotel is related to Style. 2010 Starwood Hotels & Resorts Worldwide, Inc. All rights Reserved. Confidential & Proprietary May not be reproduced or distributed without written permission of Starwood Hotels & Resorts Worldwide, Inc. Requirements: Minimum 6 months Intermediate Spanish level required Responsabilities: Supervisory duties Open shift (assigments) for stylists. Inspect rooms based on W Standards. Assist Director Of Style and Laundry manager in different projects. Slide 13 13 Reservations 2010 Starwood Hotels & Resorts Worldwide, Inc. All rights Reserved. Confidential & Proprietary May not be reproduced or distributed without written permission of Starwood Hotels & Resorts Worldwide, Inc. Requirements Minimun 6 months High level of Spanish and English Responsabilities Answers calls promptly, professionally with a friendly greeting Explains rate structure, available rooms, method of payment/guarantee and cancellation policies, facilities and services; Collects pre-registration information e.g. (name, address, CC number, etc.) Entering guest reservation details into Opera system; Review and send written confirmation to the guest Promotes hotel facilities to guests through selling and up-selling Entering reservation data from emails, faxes, reservation forms, rooming list into Opera Communicates and exchanges information with hotel sales Department and Front Desk For many guests, the first contact with the hotel. This talent will be responsible for providing guests with friendly, pleasant telephone reservation service while selling highest possible rates and maximizing room revenue. Slide 14 14 Finance Requirements: Minimum 6 months Basic Spanish level required Responsabilities: Match credit card payments Manage city ledgers Handle open credit requests Check and archive credit card receipts Match revenues in Opera form other software systems Audit the revenues Handle payments Monitor voids 2010 Starwood Hotels & Resorts Worldwide, Inc. All rights Reserved. Confidential & Proprietary May not be reproduced or distributed without written permission of Starwood Hotels & Resorts Worldwide, Inc. Pursuing a carrer in Finance?...Rotating through the key areas of a W financial department will get you there. Gain the experience needed working in a multi-cultural, multilingual environment that promotes learning by doing. Slide 15 15 Marketing Requirements Minimum 6 months High level of Spanish/English Responsabilities Primary responsibility of supporting the marketing efforts to generate revenue and sales strategies for the hotel. Assist in the implementation and execution of marketing strategies that achieve the goals related to the ideal market mix, pricing, brand status, direct sales, and brand marketing efforts. Support of Brand package execution and practices, and the support of successful execution of special events and promotional programs at the hotel. Insight in managing the PR agencies and all regionally driven PR initiatives, communicating with Starwood Regional and EAME Divisional PR teams. 2010 Starwood Hotels & Resorts Worldwide, Inc. All rights Reserved. Confidential & Proprietary May not be reproduced or distributed without written permission of Starwood Hotels & Resorts Worldwide, Inc. At W Barcelona we go the extra mile to bring our message to the sophisticated, style-savvy, worldwide jetsetter. From Hollywood to Hong Kong, Santiago to Vieques Island, W Hotels inspires its global guests with the sense of whimsy and wonder. From fashion-forward W Happenings to the top tracks on the W CD, a never-ending journey of style with soul awaits you. Slide 16 16 Bliss spa 2010 Starwood Hotels & Resorts Worldwide, Inc. All rights Reserved. Confidential & Proprietary May not be reproduced or distributed without written permission of Starwood Hotels & Resorts Worldwide, Inc. Requirements: Minimum 6 months High level of Spanish and English Responsabilities: Handle guest arrival and departure Appointments and transfer to central booking for future client visit and/or appointment Retail product selling to achieve monthly goals Product knowledge and effective product communication Handle guests issues and complaints Monthly inventory counts Conduct daily midday register count, ensuring confirmation by manager on-duty Founded in 1996, the first Bliss spa - in New York City's SoHo - Bliss ignited a modern spa revolution by combining a clever menu of super-effective services and a fun, 'no-attitude' atmosphere. Slide 17 17 2010 Starwood Hotels & Resorts Worldwide, Inc. All rights Reserved. Confidential & Proprietary May not be reproduced or distributed without written permission of Starwood Hotels & Resorts Worldwide, Inc. Purchasing Requirements Minimum 5 months English and intermediate Spanish Responsabilities Optimizing the Re/Order-Process of store items Adjustment of par levels and reorder levels for the stores Communication with ordering outlets and suppliers regarding orders, deliveries and incidents Participating in the monthly inventory Daily receiving of delivery notes in the cost control system Daily posting of store-room requisitions in the cost control system At W Barcelona, we believe in procuring the finest quality suppliers in order to ensure that we can provide our guests a service that is a real experience. We take great pride in partnering with Barcelona and Spains most exclusive food, equipment and materials providers. Purchasing talent must ensure successful relationship and roll-out so that we can provide ongoing quality experience to our guests. Slide 18 18 2010 Starwood Hotels & Resorts Worldwide, Inc. All rights Reserved. Confidential & Proprietary May not be reproduced or distributed without written permission of Starwood Hotels & Resorts Worldwide, Inc. Conditions Applicants must carry an EU passport in order to be elegible for an internship. Meals on duty. Uniforms are provided for operational departments. 300 Euros financial aid on a monthly basis. Accomodation and transportation are not provided by the hotel. Slide 19 19 2010 Starwood Hotels & Resorts Worldwide, Inc. All rights Reserved. Confidential & Proprietary May not be reproduced or distributed without written permission of Starwood Hotels & Resorts Worldwide, Inc. Number of internship positions available Human Resources2 B&F (F&B)10 Sales 4 W Meeting Insider3 Kitchen3 Welcome Desk (reception)4 Whatever Whenever (Guest service agents)6 Style (housekeeping)2 Reservations1 Financial department3 Marketing 1 Bliss1 Purchasing1 No (number of) internship positions are reserved for any of the schools. Internship possibilities depend on availability at the time of request. Slide 20 2010 Starwood Hotels & Resorts Worldwide, Inc. All rights Reserved. Confidential & Proprietary May not be reproduced or distributed without written permission of Starwood Hotels & Resorts Worldwide, Inc. THANK YOU 2010 Starwood Hotels & Resorts Worldwide, Inc. All rights Reserved. Confidential & Proprietary May not be reproduced or distributed without written permission of Starwood Hotels & Resorts Worldwide, Inc.