waiting line management of eastern bank ltd. dhanmondi branch
TRANSCRIPT
Waiting Line Management of EBL Dhanmondi Branch
Waiting Line Management
NO. of Channels Arrival Rate Service Rate
Importance of Waiting Line Management
Minimizing Cost
Customer Satisfaction
Smooth Service
Importance of Waiting Line Management
Minimizing Cost
Customer Satisfaction
Smooth Service
Importance of Waiting Line Management
Minimizing Cost
Customer Satisfaction
Smooth Service
Timing of the Study
June 2015
14
11 Am – 12PM
2 PM – 3 PM
Information
Number of Channels: 4
Deposit and Withdrawals
Account Holders
11 AM – 12 PMArrival 26Service 32
2 PM – 3 PMArrival 15Service 18
11 AM – 12 PMArrival 36Service 40
2 PM – 3 PMArrival 25Service 30
Salary Tk. 28000
Per Hour Tk. 160
TK. 126Opportunity Cost
Evaluation: Deposit and Withdrawals
Deposit and Withdrawals
11 AM – 12 PMArrival 26
Service 16 Per Channel
THE AVERAGE NUMBER OF UNITS IN THE SYSTEM 4.7816THE AVERAGE TIME A UNIT SPENDS IN THE SYSTEM 0.1839THE TOTAL COST PER TIME PERIOD Tk. 922.48
Improvement: Deposit and Withdrawals
Deposit and Withdrawals
11 AM – 12 PMArrival 26
Service16 Per Channel
THE AVERAGE NUMBER OF UNITS IN THE SYSTEM 1.9599THE AVERAGE TIME A UNIT SPENDS IN THE SYSTEM 0.0754THE TOTAL COST PER TIME PERIOD Tk. 726.95
No. of Channels: 3
Improvement: Deposit and Withdrawals
Deposit and Withdrawals
11 AM – 12 PMArrival 26
Service16 Per Channel
THE AVERAGE NUMBER OF UNITS IN THE SYSTEM 1.6900THE AVERAGE TIME A UNIT SPENDS IN THE SYSTEM 0.0650THE TOTAL COST PER TIME PERIOD Tk. 852.94
No. of Channels: 4
2 3 4Number of Channels
Cost 922.48 726.95 852.94
Deposit and Withdrawals 11 AM – 12 PM
Evaluation: Deposit and Withdrawals
Deposit and Withdrawals
2 PM – 3 PMArrival 15
Service Per Channel 9
THE AVERAGE NUMBER OF UNITS IN THE SYSTEM 5.4545THE AVERAGE TIME A UNIT SPENDS IN THE SYSTEM 0.3636
THE TOTAL COST PER TIME PERIOD Tk. 1,007.27
Improvement: Deposit and Withdrawals
Deposit and Withdrawals
2 PM – 3 PMArrival 15
Service9 Per Channel
THE AVERAGE NUMBER OF UNITS IN THE SYSTEM 2.0414THE AVERAGE TIME A UNIT SPENDS IN THE SYSTEM 0.1361THE TOTAL COST PER TIME PERIOD Tk. 737.21
No. of Channels: 3
Improvement: Deposit and Withdrawals
Deposit and Withdrawals
2 PM – 3 PMArrival 15
Service 9 Per Channel
THE AVERAGE NUMBER OF UNITS IN THE SYSTEM 1.7399THE AVERAGE TIME A UNIT SPENDS IN THE SYSTEM 0.1160THE TOTAL COST PER TIME PERIOD Tk. 859.22
No. of Channels: 4
2 3 4Number of Channels
Cost 1,007.27 737.21 859.22
Deposit and Withdrawals 2 PM – 3 PM
Evaluation: Account Holders
Account Holders
11 AM – 12 PMArrival 36
Service 20 Per Channel
THE AVERAGE NUMBER OF UNITS IN THE SYSTEM 9.4737THE AVERAGE TIME A UNIT SPENDS IN THE SYSTEM 0.2632
THE TOTAL COST PER TIME PERIOD Tk. 1,513.68
Improvement: Account Holders
Deposit and Withdrawals
11 AM – 12 PMArrival 36
Service 20 Per Channel
THE AVERAGE NUMBER OF UNITS IN THE SYSTEM 2.3321THE AVERAGE TIME A UNIT SPENDS IN THE SYSTEM 0.0648THE TOTAL COST PER TIME PERIOD Tk. 773.85
No. of Channels: 3
Improvement: Account Holders
Deposit and Withdrawals
11 AM – 12 PMArrival 36
Service 20 Per Channel
THE AVERAGE NUMBER OF UNITS IN THE SYSTEM 1.9052THE AVERAGE TIME A UNIT SPENDS IN THE SYSTEM 0.0529THE TOTAL COST PER TIME PERIOD Tk. 880.05
No. of Channels: 4
2 3 4Number of Channels
Cost 1,513.68 7 773.85 880.05
Account Holders 11 AM – 12 PM
Evaluation: Account Holders
Account Holders
2 PM – 3 PMArrival 25
Service 15 Per Channel
THE AVERAGE NUMBER OF UNITS IN THE SYSTEM 5.4545THE AVERAGE TIME A UNIT SPENDS IN THE SYSTEM 0.2182
THE TOTAL COST PER TIME PERIOD Tk. 1,007.27
Improvement: Account Holders
Deposit and Withdrawals
2 PM – 3 PMArrival 25
Service 15 Per Channel
THE AVERAGE NUMBER OF UNITS IN THE SYSTEM 2.0414THE AVERAGE TIME A UNIT SPENDS IN THE SYSTEM 0.0817THE TOTAL COST PER TIME PERIOD Tk. 737.21
No. of Channels: 3
Improvement: Account Holders
Deposit and Withdrawals
2 PM – 3 PMArrival 25
Service 15 Per Channel
THE AVERAGE NUMBER OF UNITS IN THE SYSTEM 1.7399THE AVERAGE TIME A UNIT SPENDS IN THE SYSTEM 0.0696THE TOTAL COST PER TIME PERIOD Tk. 859.22
No. of Channels: 4
2 3 4Number of Channels
Cost 1,007.27 7 737.21 859.22
Account Holders 2 PM – 3 PM
Let’s Sum it Up
Deposit and Withdrawals
Amount Saved Each Month Tk. 40990
Let’s Sum it Up
Account Holders
Amount Saved Each Month Tk. 88894.1
Total Amount Saved TK. 129884 Each Month
Thank YOU