Waiting Time Project

Made by: Community Marketing Team

Project Objectives

Patients who have to wait for long periods of time are usually not very happy with the hospital and it can set a bad tone for the overall visit.

Patients need to know we are respecting their waiting, so there are some ways to lessen the stress and show that we are considerate of our patient’s time.

In this project we will work on two pillars:

Reducing waiting time

Consuming waiting time

Problem Concerned

department Action Due Date

Doctors delays and

cancellations OPD

More focusing on doctor commitments to

their appointments. Adjustment drs

operations' time with his clinic to avoid the

delay

Running

Reservation Sys. OPD & Call center

Quality Survey to

evaluate the new

reservation sys

"Comes first enters

first"

in addition to Increase

sampling size with

more focus on cash

patients

8/12/2015

Problem Concerned

department Action Due Date

long examination duration

OPD & Call center

We recommend informing the patient by

the timeline of his examination each

according to the doctor examination duration. Ex: E.N.T patients 1st 5

patients to be present at 6:00 pm, the 2nd 5

patients to be present at 7:00pm…etc

Running

Absence of Quing system like in SMH

IT 16/12/2015

No enough seats in the waiting areas Hospitality 15/12/2015

strengthen the Mobile Network IT Waiting mobile

companies offers

WIFI efficiency IT 3/12/2015

First Aid videos to be displayed on LCDs

Media + Community 15/12/2015

Educational material for the most common diseases to be displayed on

LCDs Community + Media 15/12/2015

sessions for (Injections+Hypertension &diabetic

check up) Community + Nursing

once per week

starting from

1/12/2015

Problem Concerned

Department Action Due Date

Library (Books+Novels+Quraan) Community

+Customer Service 15/12/2015

Mobile Charger box IT 20/12/2015

Sound system IT Sound system playing

soft music and announcing our offers

30/12/2015

Kids corner community

to be included coloring books +

origami materials + toys

20/12/2015

Play station area community 30/12/2015

Problem Concerned

Department Action Due Date

Items Cost Count

Play station 5000 L.E 1+P.s stand

Ben bags 5000 L.E 10

Kids’ corner 1000 L.E All kids’ corner

Charger locker 1000 L.E 1

Repeaters 3000 L.E 3

Thank You