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Walking in the Clouds with Our Feet on the Ground Knowledge Management in the Government

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How do governmental agencies embrace new technologies while maintaining essential accuracy and security? In a world where generals and their front-line soldiers are blogging and where even the US Army sets up a collaborative Wiki to seek input on military policy, old standards seem to be slipping away and new paradigms are hurtling into the fray. How can the government, including the DoD, walk in this cloud?

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Page 1: Walking In The Clouds HAGUE

Walking in the Clouds with Our Feet on the Ground

Knowledge Management in the Government

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Collaboration: Anytime … Anywhere 2

Walking in the Clouds … Presenter

Jo-Ann HagueOD Analyst: Web-Based

Air Force Knowledge Now FM Knowledge Management Support Team

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Walking in the Clouds Agenda

The Cloud – Defined The President’s Cloud MandateKM in the Cloud – Defined Government in the KM CloudThe future of KM: Walking in the Clouds with Our Feet on the Ground

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Collaboration: Anytime … Anywhere 4

The Cloud: What Is It?Perspective: Technology

The Cloud Is …

Variable

Virtual

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Collaboration: Anytime … Anywhere 5

The Cloud: What Is It?Perspective: People

Constantly Reshaping

Networked

The Cloud Is …

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Collaboration: Anytime … Anywhere 6

The Cloud Is …

The Cloud: What Is It?Perspective: Process

Shaped

In the Moment

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Collaboration: Anytime … Anywhere 7

So… What is Cloud Computing?

Computing resources that can be accessed on demand … like electricity from a utility

William BulkeleyWall Street Journal, 12 October 2009

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President’s Mandate

8Collaboration: Anytime … Anywherehttp://www.WhiteHouse.gov

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Collaboration: Anytime … Anywhere 9

President’s Mandate

http://www.recovery.gov/

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President’s Mandate

10Collaboration: Anytime … Anywherehttp://www.WhiteHouse.gov

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The President’s Cloud (Open Government) Goal

A Government That Works

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Collaboration: Anytime … Anywhere 12

Gov 2.0 Summit 9-10 Sept 2009

http://www.gov2summit.com/gov2009/

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Collaboration: Anytime … Anywhere 13

Apps.Gov (CIO Vivek Kundra)

https://apps.gov/cloud/advantage/main/start_page.do

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Collaboration: Anytime … Anywhere 14

Apps for Democracy

http://www.appsfordemocracy.org/

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Collaboration: Anytime … Anywhere 15

Government FuturesGovernment – Industry Collaboration

http://www.governmentfutures.com/

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What is KM

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What is KM?Original Definition

17Collaboration: Anytime … Anywhere

The capturing, organizing, and storing of knowledge and experiences of individual workers and groups within an organization and making this information available to others in the organization.

Air Force Policy Directive 33-3

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Collaboration: Anytime … Anywhere 18

The DISA Dilemma

“It took seven months to ramp up for the war in Iraq. Today, we haven't got seven days often to prepare for whatever engagement.

We don't know what it's going to be — disaster relief, humanitarian relief in the Swat Valley. Is it Somali pirates?”

John Garing DISA Director for Strategic Planning

Quoted in DefenseSystems: http://www.defensesystems.com/Articles/2009/09/02/DISAs-rebalancing-act.aspx

Defense Information Systems Agency

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Collaboration: Anytime … Anywhere 19

The DISA Solution

The Clouds!

Defense Information Systems Agency

Global Information Grid

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Collaboration: Anytime … Anywhere 20

KM is walking in the clouds with our feet traveling routes on the ground.

Walking in the CloudsWalking in the Cloudswith Our Feet on the Ground

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Collaboration: Anytime … Anywhere 21

NASA in the KM Cloud

http://www.nasa.gov/

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Collaboration: Anytime … Anywhere 22

NASA in the KM Cloud

http://www.nasa.gov/

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Collaboration: Anytime … Anywhere 23

The Challenge: Cloud #fail

http://briandrake.wordpress.com/2009/10/14/government-2-0-fail/

If you think the problems we create are bad,Just wait until you see our solutions

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Collaboration: Anytime … Anywhere 24

Army/Defense Knowledge Online

https://www.us.army.mil/

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Collaboration: Anytime … Anywhere 25

AKO - CompanyCommand

http://companycommand.army.mil/

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Collaboration: Anytime … Anywhere 26

Joint Knowledge Online

http://jko.cmil.org

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Collaboration: Anytime … Anywhere 27

Navy Knowledge Online

https://wwwa.nko.navy.mil/portal/home

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Collaboration: Anytime … Anywhere 28

MarineNet

https://www.marinenet.usmc.mil/MarineNet/default.aspx

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Collaboration: Anytime … Anywhere 29https://www.dco.dod.mil/

Defense Connect Online (DCO)

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Collaboration: Anytime … Anywhere 30

Air Force Portal

https://www.my.af.mil

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Collaboration: Anytime … Anywhere 31

Air Force Knowledge Now

https://afkm.wpafb.af.mil

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Collaboration: Anytime … Anywhere 32

FM Knowledge Management

https://afkm.wpafb.af.mil/fmkm

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Collaboration: Anytime … Anywhere 33

FM Combat ComptrollerUnique CoP Personalities from a Single Template

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Collaboration: Anytime … Anywhere 34

FM Joint DeploymentUnique CoP Personalities from a Single Template

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Collaboration: Anytime … Anywhere 35

KM: MS SharePoint

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Collaboration: Anytime … Anywhere 36

KM: MS SharePoint

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Collaboration: Anytime … Anywhere 37

WE HAVE SEEN THE FUTURE OF KM IN THE CLOUD, AND IT IS …

Into the Clouds …

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Collaboration: Anytime … Anywhere 38

Visionary & Connected

Government 2.0: Creating Transparency with KM Nate Allen - National Defense University

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Collaboration: Anytime … Anywhere 39

Wiki-Enhanced (Intellipedia)

JWICS is a system of interconnected computer networks used by the U.S. Department of Defense and the U.S. Department of State to transmit classified information. It is cleared up to Top Secret. The JWICS is the DoD’s Top Secret version of the Internet together with its Secret counterpart, SIPRNet.

JWICS is used primarily within the intelligence community, with SIPRNet and NIPRNet comprising the overwhelming bulk of usage within US DoD.

Wiki on Joint Worldwide Intelligence Communications System (JWICS)

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Collaboration: Anytime … Anywhere 40

Everywhere

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Collaboration: Anytime … Anywhere 41

TimelyThe President’s SAVE Award: 14 October Deadline

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Collaboration: Anytime … Anywhere 42

Facebook Page of Admiral Mike Mullen…

Targeted

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Collaboration: Anytime … Anywhere 43

MyBase in SL

Three-DimensionalSecond Life (SL)

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Collaboration: Anytime … Anywhere 44

Atlantis Crew Tweets on Hubble“The View Is Awesome”

KM in the Cloud: Get on Board

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Collaboration: Anytime … Anywhere 45

That little speck … is the only image ever taken of a Space Shuttle and the Hubble Space Telescope in front of the sun. - 13 May 2009

http://laughingsquid.com/photo-of-space-shuttle-atlantis-hubble-space-telescope-transiting-the-sun/

KM in the Cloud: The View Is Awesome

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CONTINUE THE KM JOURNEYRead … Join … Contribute … Walk in the Clouds …

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Collaboration: Anytime … Anywhere 47

Govloop – Social Networking

http://www.govloop.com/

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Collaboration: Anytime … Anywhere 48

Federal KM Working Group

http://KM.gov

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Collaboration: Anytime … Anywhere 49

Federal KM Working Group

http://KM.gov

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Collaboration: Anytime … Anywhere 50

10 Social Networking Sites to Keep You in the Loop

http://www.fcw.com/Articles/2009/09/14/social-networking-sites-keep-you-in-the-loop.aspx

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Collaboration: Anytime … Anywhere 51

Marines on Social Media Sites

http://www.marines.mil/usmc/Pages/SocialMedia.aspx

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Collaboration: Anytime … Anywhere 52

FCW: Top 10 Agencies with the Most Facebook Fans

http://fcw.com/articles/2009/09/14/government-facebook-friends-list.aspx?s=fcwdaily_150909

1. White House2. Marine Corps3. Army4. CDC5. State Department6. NASA7. NASA JPL8. Library of Congress9. Air Force10.EPA

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Collaboration: Anytime … Anywhere 53

Marines on Facebook

http://www.facebook.com/marinecorps?ref=ts

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Collaboration: Anytime … Anywhere 54

Army on Facebook

http://www.facebook.com/USarmy

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Collaboration: Anytime … Anywhere 55

Navy on Facebook

http://www.facebook.com/NavyHealthcare? http://www.facebook.com/pages/Pearl-Harbor-HI/Commander-US-Pacific-Fleet/62418562969

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Collaboration: Anytime … Anywhere 56

Marines on Twitter

http://twitter.com/usmc

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Collaboration: Anytime … Anywhere 57

Army on Twitter

http://twitter.com/USArmy

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Collaboration: Anytime … Anywhere 58

Navy on Twitter

http://twitter.com/NavyNews

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Collaboration: Anytime … Anywhere 59

Air Force on Twitter

http://twitter.com/afpaa

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Collaboration: Anytime … Anywhere 60

Army on flickr

http://www.flickr.com/photos/soldiersmediacenter

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Collaboration: Anytime … Anywhere 61

Air Force on YouTube

http://www.youtube.com/user/AFBlueTube#play/all

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Collaboration: Anytime … Anywhere 62

Army on YouTube

http://www.youtube.com/soldiersmediacenter

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DoD’s TroopTube

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Collaboration: Anytime … Anywhere 64

DoD’s TroopTube: One Source

http://www.trooptube.tv

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Collaboration: Anytime … Anywhere 65

DoD Live – Blogging Platform

http://www.dodlive.mil

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DoD – KM Sites & ResourcesDefense Connect Online

https://www.dco.dod.mil/

Joint Knowledge Onlinehttp://jko.cmil.org [Public access via the internet]

http://jko.jfcom.mil [Unclassified access via the NIPRnet]

http://jko.jwfc.jfcom.smil.mil [Classified access via the SIPRnet]

Army Knowledge Online (AKO) / Defense Knowledge Online (DKO) https://www.us.army.mil/

Navy Knowledge Onlinehttps://wwwa.nko.navy.mil/portal/home

MarineNet https://www.marinenet.usmc.mil/MarineNet/default.aspx

Air Force Portalhttps://www.my.af.mil

Air Force Knowledge Now (AFKN)https://afkm.wpafb.af.mil

Financial Management Knowledge Management (FM KM)https://afkm.wpafb.af.mil/fmkm

Air Education and Training Command – Lessons Learned http://www.au.af.mil/au/awc/awcgate/awc-lesn.htm#stratcorp

U.S. Army Combined Arms Center – Army Lessons Learnedhttp://usacac.army.mil/cac2/call/index.asp

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Collaboration: Anytime … Anywhere 67

What is KM?Dave Snowden + David Gurteen

The purpose of knowledge management is to provide support for improved decision making and innovation throughout the organization. This is achieved through the effective management of human intuition and experience augmented by the provision of information, processes and technology together with training and mentoring programs.

Dave Snowden - Cognitive Edge

Why do I like this? It starts with the purpose: the business outcome that you wish to achieve. And then follows through with the "how.”

What is your KM project about? The reply should not take the form, “We are implementing COPs,” but, “Our aim is to improve innovation in R&D through the use of COPs.” Start with the specific purpose and then the how … It’s the outcome that is important, not the how.

David Gurteen Knowledge-Letter: Issue 111 - September 2009

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Collaboration: Anytime … Anywhere 68

KM Imperative: Now!

Future adversaries will continue to employ new, readily available technologies in sinister ways.

They will adapt and develop new tactics, techniques and procedures as fast as they can, imagine ways to gain any advantage over us, to get inside our decision cycle. 

Secretary of Defense Robert GatesArmy War College, 16 April 2009

Transcript: http://www.defenselink.mil/transcripts/transcript.aspx?transcriptid=4404

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KM Imperative: Now!

Information is power.

That’s absolutely the case on the battlefield today.

And, to stay ahead of our adversaries, we have had to get better at sharing and coordinating knowledge – in order to use it effectively.

Vice Chief of Staff – Army, General Peter W. Chiarelli KM Conference, Washington D.C. – April 28, 2009

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KM Imperative: Now!

The reality is that most game-changing decisions are now made by the individual on the ground.

And many of these decisions are required in a matter of minutes or hours – not weeks or months as was the case in past wars.

Vice Chief of Staff – Army, General Peter W. Chiarelli KM Conference, Washington D.C. – April 28, 2009

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Online KM Dialogues & Resource

APQC’s KM Edge: Where the Best in KM Come Together http://kmedge.org/

MIT Center for Collective Intelligence http://scripts.mit.edu/~cci/HCI/index.php?title=Main_Page

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Additional KM Reading

The Strategic Corporal: Leadership in the Three-Block Warhttp://www.au.af.mil/au/awc/awcgate/usmc/strategic_corporal.htm

2009 Knowledge Management Conference Briefingshttp://1105govinfoevents.com/EventDownloads.aspx?Event=KM09

2009 Cloud Computing Summit Briefingshttp://1105govinfoevents.com/EventDownloads.aspx?Event=CLC09

Army Knowledge Management Principleshttp://1105govinfoevents.com/KM/Conference/Neilson_AKM_Principles_25_JUN_2008[1].pdf

New Media and the Air Forcehttp://www.af.mil/shared/media/document/AFD-090406-036.pdf

White House: Technologyhttp://www.whitehouse.gov/issues/technology/

Secretary of Defense Robert Gates’ Speech at the Army War College – 16 Apr 2009http://www.defenselink.mil/transcripts/transcript.aspx?transcriptid=4404

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Network with Me – It’s the KM Thing To Do

Jo-Ann HagueFinancial Management Knowledge Management (FM KM)Air Force Knowledge Now (AFKN)

[email protected]

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