warehouse test & quality presentation 1 activity presentation“cscd” customer service supply...
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Warehouse Test & Quality Presentation 1
Activity Presentation
““CSCD”CSCD”Customer Service Supply Chain & Delivery
Warehouse Test & QualityWarehouse Test & Quality
JP Cabrera, JP Cabrera, 27/06/0727/06/07
Warehouse Test & Quality Presentation 2
Warehouse, Test & QualityWarehouse, Test & QualityWarehouse, Test & QualityWarehouse, Test & Quality
Fournisseurs Satisfaits
Satisfied Suppliers
Stocks JustesAccurate inventory
Techniciens efficacesEffective techniciansLivraisons à l’heure
On time deliveries
Patenaires satisfaitsSatisfied Partners
Vision
Personnel entrainé, motivé et efficaceSkilled, motivated and effective staff
Chaine de Valeur ajoutée
Added value Chain
Chaine gagnant-gagnantWin-win chain
Satisfied CustomerSatisfied Customer
Warehouse Test & Quality Presentation 3
Get the right parts to the right place in the right quantity on the right time on the right quality while
seeking the most competitive logistics costs
and Reimburse our Service Partners in the most efficient
way, while giving reliable statistics for a better partnership with our Suppliers, and recover the
parts in the most economical way
Our Mission is to
Mission Warehouse Test & Quality
Warehouse Test & Quality Presentation 4
OrganisationWarehouse,
Test & Quality Sr Manager
JP CABRERA – Ext.4778Backup R Goureau
Warehouse,Test & Quality Sr Manager
JP CABRERA – Ext.4778Backup R Goureau
Test & Quality Supervisor T. Arnaud (Acting) – Ext7148
Backup N. Michalski
Test & Quality Supervisor T. Arnaud (Acting) – Ext7148
Backup N. Michalski
Stockroom SupervisorA DENIS –Ext.4705Backup F Beaune
Stockroom SupervisorA DENIS –Ext.4705Backup F Beaune
Test Desktop Coordinator RPA 2N MICHALSKI – Ext.4717
Backup T Arnaud
Test Desktop Coordinator RPA 2N MICHALSKI – Ext.4717
Backup T Arnaud
RTV & Resale Coordinator B COMTE – Ext.4893
Backup L Biret
RTV & Resale Coordinator B COMTE – Ext.4893
Backup L Biret
Admin AssistantI ZANARDELLI – Ext.7025
Backup B Comte
Admin AssistantI ZANARDELLI – Ext.7025
Backup B Comte
Customer Order Prep& Docks Coordinator
JM BOMPAS – Ext.4897Backup A Denis
Customer Order Prep& Docks Coordinator
JM BOMPAS – Ext.4897Backup A Denis
Stockroom CoordinatorFRA / RTV
F BEAUNE – Ext.4768Backup A Denis
Stockroom CoordinatorFRA / RTV
F BEAUNE – Ext.4768Backup A Denis
Traffic SupervisorL. BIRET – Ext.7303
Backup B Comte
Traffic SupervisorL. BIRET – Ext.7303
Backup B Comte
Methods & Quality Manager
R GOUREAU – Ext.4867Backup JP Cabrera
Methods & Quality Manager
R GOUREAU – Ext.4867Backup JP Cabrera
Module ManagerRLCS/Horostar
JP SAULGRAIN – Ext.7309
Module ManagerRLCS/Horostar
JP SAULGRAIN – Ext.7309
Test NB & Server Coordinator V LAIRMELIN – Ext.4829
Backup T Arnaud
Test NB & Server Coordinator V LAIRMELIN – Ext.4829
Backup T Arnaud
Consumables/FacilitiesSecurity/Inventory
E MARCINIAK – Ext.4917Backup I Zanardelli
Consumables/FacilitiesSecurity/Inventory
E MARCINIAK – Ext.4917Backup I Zanardelli
Inventory & Resale CoordinatorE GAUDICHEAU – Ext.4755
Backup R Joufflineau
Inventory & Resale CoordinatorE GAUDICHEAU – Ext.4755
Backup R Joufflineau
Module ManagerTest system/Web/Robocop
N ANDRIANA – Ext.4910Backup JP Saulgrain
Module ManagerTest system/Web/Robocop
N ANDRIANA – Ext.4910Backup JP Saulgrain
Inventory CoordinatorR JOUFFLINEAU – Ext.5088
Backup E Gaudicheau
Inventory CoordinatorR JOUFFLINEAU – Ext.5088
Backup E Gaudicheau
Traffic IN & OUTE SABIN – Ext.4930
Backup L Biret
Traffic IN & OUTE SABIN – Ext.4930
Backup L Biret
Warehouse Test & Quality Presentation 5Strictly Confidential 11/04/23
Eloise SABIN:Eloise SABIN:*Traffic out : *Traffic out :
Customs, Liaison with Couriers, Transport quotationsCustoms, Liaison with Couriers, Transport quotationsTrack & Trace, invoices control (Mitry-Mory)Track & Trace, invoices control (Mitry-Mory)
*Traffic in : inbounds follow-up *Traffic in : inbounds follow-up *Pick-up & returns follow-up*Pick-up & returns follow-up
Benoit COMTE:Benoit COMTE:*RTV, Brokers, Consumables*RTV, Brokers, Consumables
Isabelle ZANARDELLI:Isabelle ZANARDELLI:*HR, RTV (oow ), Suggestions, 5S*HR, RTV (oow ), Suggestions, 5S
Estelle MARCINIAK:Estelle MARCINIAK:*PO creation, Litigations, invoices follow-up, Scrapped parts, RTV, Brokers*PO creation, Litigations, invoices follow-up, Scrapped parts, RTV, Brokers
Etienne GAUDICHEAUEtienne GAUDICHEAU*Inventory, Rejections , TTG Intransit*Inventory, Rejections , TTG Intransit
Romain JOUFFLINEAU:Romain JOUFFLINEAU:*Inventory and stock accuracy*Inventory and stock accuracy
Administration & Traffic Team
Warehouse Test & Quality Presentation 6
Process description
DismantlingVendors
Partners
Repair Centers
Brokers
DO
CK
S +
DIS
PA
TC
H
T&Q
Receiving
GOOD
BAD
COP
RTV DO
CK
S +
DIS
PA
TC
H
Vendors
Partners
Repair Centers
Brokers
Réc
ept°
T&
Q
Warehouse Test & Quality Presentation 7
Flows Description
Suppliers DocksUnload Truck
Reception
Quality Inspection
Order Entry
Picklists
Picking
Stock Audit
Shipping
Customs
DocksLoad Truck
Pick. Admin.
Consolidation / Pallet preparation
Good
Field Service
Order
EndUser
Field Engineer
InterventionReturn
Call Center
Call
and dispatch
FieldIdentification
Test
Good Stock
Bad
NFF
DestinationPlan
Test Audit
Packing
Test
IWRTV
ResellBad
Scrap
OOWRepair
ResellGood
ExcessStock
Repair Center
Broker
Supplier
DocksReturns After Repair
Return After Repair Identification
Failing partsDispatch
Warehouse, Test and Quality
Failing
On Hold
Resources:
7550 m2
80 people
500 000 parts
10 000 references
4000 locations
300 equipments & tools
80 Service Partners
55 main Suppliers
Flows:
1500 parts tested/day
3000 parts shipped/day
85% Europe
15% out of EC
Warehouse Test & Quality Presentation 8
Continuous Improvement – The Demming Wheel
Plan - Do - Check - Act
DEFINE THE ISSUE
SEARCH FOR THE ROOT CAUSES
CORRECTED?
STARTIDENTIFY THE ISSUE
COMPARE SOLUTIONS
SEARCH FOR SOLUTIONS
VALIDATE ROOT CAUSES
CAPITALIZE & STANDARDIZE
APPLY SOLUTION
CHOOSE THE SOLUTION
Yes
NO
COMPLAINS
REPORTING / FINANCES
INNOVATION & PROJECTS
DEVIATION FROM OBJECTIVES (KPI)
SUGGESTION SYSTEM
PROBLEM SOLVING
Warehouse Test & Quality Presentation 9
Continuous ImprovementMonitoring the activity :
PICK PACK SHIP
Ressources:
SPACE: 7500 M2STOCKROOMS : capacity 700 palletsSHELVES : capacity 4000 locations2 Forklifts3 pallet handlersPalletizing machineConveyors for COPScansPCs30 people average
Key Performances Indicators:On Time Shipment, dailyEfficiency, daily, monthlyInventory accuracy, daily, monthlyCost of part shipped, monthly Quality control OSA, daily
Reporting:Inventory Accuracy, dailyMain KPI in Quaterly Review Business
Activities:ReceivingRTV: Return To VendorWarehousingCOP: Customer Order PreparationShip to BrokerTrafficScrap
Improvements:Suggestion system :
internal, ideas from people to improve the processesProblem solving system:
internal, recuring or potential issues identified, Transversal working groups:
work with Purchasing, Quality, Engineering, PS&SP & PartnersTraining:
5S, Problem solving, Quality toolboxManagement for Supervisors and CoordinatorsSpecific technical trainings
Triggers:Orders from Field DeliveryParts arrivalsShipping plans for RTV and Ressell to Broker
Outputs:
Parts Inputs:
Parts
External SuppliersPartnersParts SuppliersRepair centersTransporters
External Clients:CustomersPartnersRepair centersOther Warehouses
Internal Suppliers:EngineeringProduct SupportQualityCall centersPlanningFinancesPartner ManagementOther warehouses
Internal Clients:ReimbursementField DeliveryPlanningInventory ControlFinancesOther warehouses
Mails-InstructionsBest Practices
Warehouse Test & Quality Presentation 10
Continuous ImprovementMonitoring the activity : REVERSE LOGISTICS
Ressources:
Space: 1000 m218 test benches1 Test system30 people average, capacity adjusted to the load
Key Performances Indicators:No Failure Found, monthly Turn Around TimeEfficiency, daily, monthlyRepair Centers Performance, monthlyDOA rate, monthly
Reporting:Monthly No Failure Found reportMonthly DOAMonthly Intervention Label reportMonthly quality report with all raw datas
Activities:Control and IdentificationTest and dispatch parts to correct bin location
Desktops partsNotebooks partsServers partsMonitors parts
Quality componentsStatistics
Triggers:
Products incoming
Outputs:
PartsStatistics
Inputs:
Returned parts from partnersIntervention labelsService forms
External SuppliersPartnersParts SuppliersRepair centersTransporters
External Clients:CustomersPartnersRepair centers
Internal Suppliers:EngineeringPS&SPQualityCall centersPlanningFinancePartner Management
Internal Clients:ReimbursementField DeliveryPlanningInventory ControlFinance
Mails- InstructionsBest Practices
Improvements:Suggestion system :
internal, ideas from people to improve the processesProblem solving system:
internal, recuring or potential issues identified, Transversal working groups:
work with Purchasing, Quality, Engineering, PS&SP & PartnersTraining:
5S, Problem solving, Quality toolboxManagement for Supervisors and CoordinatorsSpecific technical trainings
Warehouse Test & Quality Presentation 11
Layout
Docks
Administration
Monitors
Test & Quality
Reception
Stock NEC
Stock PB
Customer Order Preparation
Return To Vendor
Warehouse Test & Quality Presentation 12
Dispatch 1
People Soft
Robocop
Transactions
RLCS*
Information systems
Test System
Customer Customer OrdersOrders
ReverseReverseLogisticsLogistics
PurchasePurchaseOrderOrder
Return to Return to VendorVendor
*Reverse Logistics Control System*Reverse Logistics Control System
Warehouse Test & Quality Presentation 13
Goods routing algorithm
Enter partnumber
Service need
BAD
NO Warranty
BROKER
BAD
YES
NO
SCRAP
YES
TestResult
OK
ServiceNeed
BROKER COSM/NTF2
OK
SERVICE
NTF2KOWarranty
Status
VOID
Potential Resell ?
BROKER
BADYES
NO
SCRAP
IW
RTV IW
RepairNeed
OW
RTV OW
YES
RecoveryOUTPotential
ResellNO
Order flowService
needGOOD NO EXCESS
YES
SERVICE
NO EXCESS
CosmeticFault
NO
YES
BROKER COSM/NTF2
VOID
INYES
TESTNo TestNO
Warehouse Test & Quality Presentation 14
NFF measurementAll PARTSreceived
from FIELD
Part TESTED(85% of Total
Received)
Parts not TESTED
(15% of Total Received)
PARTS TO TEST
Part NOT USED
BOX NOT OPENED
Flash BIOS/FIRMWARECheck/Set Jumpers
(Same instruction for the Field Engineer)
TEST PART
NTF2FAILED?
FAILINGPART
Y
NO25%
100%
73%
98% 1% 1%
Percentages are only Indications
Int.Label
1ST TIME?
NFF
NO
Y
15%
10% RESELLRESELL
STOCKSTOCK
Warehouse Test & Quality Presentation 15
Performance Indicators A/P/D Due Date(if P or D)
Target(if A)
Actual(if A)
Direct Efficiency, standard timesCost per testCost per Parts shippedCost per P/L
AAAA
115% 4,81 €2,53 €13,89 €
109,61% Dec4,72 € YTD2,28 € YTD17,89 € YTD
Turn Around Time, docks-stockOn Time Delivery vs due-dateOn Time Shipment International
DAA
W Cognos 2,5 days99%, 99%
NA90,18% Dec84,91% Aug
DOA, measurement on ILInventory accuracy good/bad
AA/D Jan 04
1,1%99,5%/98%
1,87% Dec xxx% Dec/NA
Absenteeism, Direct peopleSuggestion
AA
<3%6/P/Y
2,44% YTD2,56/P/Y
NFF A 18,4% 27,95% Dec
Forecast of reception in reverse logistics D Oct.04 WIP
Training program A Nov.04 Done
Performance Indicator – Status Overview A= Available P=Planned D=To be developedA= Available P=Planned D=To be developed
Warehouse Test & Quality Presentation 16
CSSC&D Operation Same perimeter 2004 YTD 2005 Budget Last year Budget last year budget
YTD
Activity fluctuationTransaction WHSE (Wo COP) 960491 1276723 316232 33%Number total of Pick list 77149 79864 2715 4%Total parts ship out of St Barth 424001 625261 201260 47%
Shipment per bulk Number of Pick list 1582 2785 1203 76%
Number of Parts shipped 102797 172550 69753 68%Number of parts per Pick list 65 62 -3 -5%
Shipment per Express/Truck Number of Pick list 75567 74289 -1278 -2%
Number of Parts shipped 190853 248685 57832 30%Number of parts per Pick list 2.5 3.3 0.82 33%
Untested Field 34038 45416 33%Tested Field 132503 144550 9%Volume reverse Logistics 166541 189966 23425 14%Volume of parts tested 153400 164136 151823 10736 12313 7% 8%
Cost variation Total WHSE cost (K€) 953985 1428448 1061695 474463 366753 50% 35%Total T&Q cost (K€) 640250 775267 721172 135017 54095 21% 8%
Cost per parts shipped (€) 2.25 2.28 2.50 0.03 -0.22 2% -9%Cost per parts tested (€) 4.17 4.72 4.75 0.55 -0.03 13% -1%Warehouse Cost Per Transaction 0.99 1.12 1.11 0.13 0.01 13% 1%
Variance vs Variance vs Dec 05 YTDDec 05 YTD
Warehouse Test & Quality Presentation 17
December 2005 YTDDecember 2005 YTDActual € CostsFixed T&Q 2201 113,017Variable T&Q 2207 662,219Fixed Warehouse 2202 557,184Variable Warehouse 2208 871,264
BudgetFixed T&Q 2201 86,562Variable T&Q 2207 634,609Fixed Warehouse 2202 426,476Variable Warehouse 2208 635,218
VarianceFixed T&Q 2201 26,455 Variable T&Q 2207 27,610 Fixed Warehouse 2202 130,708 Variable Warehouse 2208 236,046
Actual ActivityTests 164,136Volume part shipped 625,261Volume transactions 1,276,723Volume pickslips 79,864
BudgetTests 151,823Volume part shipped 424,001Volume transactions 960,491Volume pickslips 77,149
VarianceTests 12,313 Volume part shipped 201,260 Volume transactions 316,232 Volume pickslips 2,715
Variable
Actual € Cost per activityCost per test 4.03Cost per part shipped 1.39Cost per transaction 0.68Cost per pickslip 10.91
BudgetCost per test 4.18Cost per part shipped 1.50Cost per transaction 0.66Cost per pickslip 8.23
VarianceCost per test -0.15 Cost per part shipped -0.10 Cost per transaction 0.02 Cost per pickslip 2.68
Variable+ Fixed
Actual € Cost per activityCost per test 4.72Cost per part shipped 2.28Cost per transaction 1.12Cost per pickslip 17.89
BudgetCost per test 4.75Cost per part shipped 2.50Cost per transaction 1.11Cost per pickslip 13.76
VarianceCost per test -0.03 Cost per part shipped -0.22 Cost per transaction 0.01 Cost per pickslip 4.12
ADC YTD
Warehouse Test & Quality Presentation 18
Dept TypeT&Q-Variable CDI2207 CDD
TEMPT&Q Total
T&Q CDI2201 CDD
TEMPT&Q-Variable Total
WHS-Variable CDI2208 CDD
TEMPWHS Total
WHS CDI2202 CDD
TEMPWHS-I Total
TOTAL HEADCOUNT
TOTAL T&Q CDICDDTEMP T&Q
TOTA WHS CDICDDTEMP WHS
TOTAL WHS + T&Q CDICDDTEMP
Nb Indirect people% Indirect People
FTE
Apr-05 May-05 Jun-05 Jul-05 Aug-05 Sep-05 Oct-05 Nov-05 Dec-0523 23 22 20 18 17 16 17 170 0 0 0 0 0 0 0 0
7.5 6 12 14 12 10 11 11 1031 29 34 34 30 27 27 28 27
2 2 2 2 1 2 2 2 20 0 0 0 0 0 0 0 00 0 0 0 0 0 0 0 02 2 2 2 1 2 2 2 2
23 23 22 22 22 23 16 16 150 0 0 0 0 0 0 0 010 10 20 22 20 20 20 20 2033 33 42 44 42 43 36 36 35
10 9 9 9 9 10 7 7 70 0 0 0 0 0 0 0 00 0 0 2 3 4 5 6 610 9 9 11 12 14 12 13 13
76 73 87 91 85 86 77 79 77
25 25 24 22 19 19 18 19 190 0 0 0 0 0 0 0 0
7.5 6 12 14 12 10 11 11 10
33 32 31 31 31 33 23 23 220 0 0 0 0 0 0 0 010 10 20 24 23 24 25 26 26
58 57 55 53 50 52 41 42 410 0 0 0 0 0 0 0 0
17.5 16 32 38 35 34 36 37 36
12 11 11 13 13 16 14 15 1516% 15% 13% 14% 15% 19% 18% 19% 19%
Warehouse Test & Quality Presentation 19
Definition:Nb parts tested OK after BIOS update & w/o repair / Nb parts received from Field
Excluded : Box Not Opened and Part Not Used
% NFF per month
NFF: No Failure Found
15.00%
20.00%
25.00%
30.00%
35.00%
Apr-0
5
May-0
5
Jun-
05
Jul-0
5
Aug-0
5
Sep-0
5
Oct-0
5
Nov-0
5
Dec-0
5
J an-
06
Feb-
06
Mar-0
6
Apr-0
6
NFF PB
Target
NFF NEC CI
NFF PB 23.09% 27.95%
Target 18.40% 18.40% 18.40% 18.40% 18.40% 18.40% 18.40% 18.40% 18.40% 18.40% 18.40% 18.40%
NFF NEC CI 26.67% 26.54% 22.86% 19.93% 20.95% 23.55% 23.31%
Apr-05 May-05 Jun-05 Jul-05 Aug-05 Sep-05 Oct-05 Nov-05 Dec-05 Jan-06 Feb-06 Mar-06
NEC CI
Warehouse Test & Quality Presentation 20
Definition:
Nb parts identified as DOA on IL / Nb IL correctly filled in
% DOA per month
DOA: Dead On Arrival
0.30%
0.80%
1.30%
1.80%
2.30%
2.80%
Apr-0
5
May-0
5
Jun-
05
Jul-0
5
Aug-0
5
Sep-0
5
Oct-0
5
Nov-0
5
Dec-0
5
Jan-
06
Feb-
06
Mar-0
6
Apr-0
6
DOA PB
Target
DOA NECCI
DOA PB 1.07% 1.87%
Target 1.10% 1.10% 1.10% 1.10% 1.10% 1.10% 1.10% 1.10% 1.10% 1.10% 1.10% 1.10%
DOA NEC CI 1.34% 1.37% 0.71% 1.15% 0.74% 1.67% 2.29%
Apr-05 May-05 Jun-05 Jul-05 Aug-05 Sep-05 Oct-05 Nov-05 Dec-05 Jan-06 Feb-06 Mar-06
NEC CI
Warehouse Test & Quality Presentation 21
Cost Per test
0
20000
40000
60000
80000
100000
120000
fiscal Period
Vo
lum
e
0.00 €
1.00 €
2.00 €
3.00 €
4.00 €
5.00 €
6.00 €
€T&Q 73390 76328 70200 72566 66884 81897 96446 75716 88395 75843 75298 88126 99213 94889 81341
Total Part Tested 16955 15229 21161 15738 18689 22135 18670 16744 16586 19050 16199 19402 20809 18413 18263
€Unit RLL 4.33 € 5.01 € 3.32 € 4.61 € 3.58 € 3.70 € 5.17 € 4.52 € 5.33 € 3.98 € 4.65 € 4.54 € 4.77 € 5.15 € 4.45 €
2004-7 2004-8 2004-92004-
102004-
112004-
122005-1 2005-2 2005-3 2005-4 2005-5 2005-6 2005-7 2005-8 2005-9
Warehouse Test & Quality Presentation 22
Cost PPS
0
50000
100000
150000
200000
250000
Fiscal period
Vo
lum
e
0.00 €
0.50 €
1.00 €
1.50 €
2.00 €
2.50 €
3.00 €
3.50 €
4.00 €
Un
it C
ost
WHSE 120887 105392 175124 114360 138539 163057 105456 130832 153641 119498 104827 152805 196501 108179 204984
QteExp 50701 45536 80032 48587 56424 74508 49097 73565 93671 57791 43052 76776 97074 52965 81270
€UnitPartShip 1.97 € 2.32 € 1.36 € 2.40 € 1.81 € 1.92 € 3.00 € 1.72 € 1.77 € 2.76 € 3.24 € 2.26 € 1.86 € 3.42 € 1.90 €
€UnitWhse 0.83 € 1.00 € 0.62 € 1.02 € 0.74 € 0.88 € 1.40 € 0.97 € 1.08 € 1.34 € 1.33 € 1.14 € 0.92 € 1.68 € 0.75 €
2004-7 2004-8 2004-92004-
102004-
112004-
122005-1 2005-2 2005-3 2005-4 2005-5 2005-6 2005-7 2005-8 2005-9
Warehouse Test & Quality Presentation 23
Efficience CSSC&D
80.00%
85.00%
90.00%
95.00%
100.00%
105.00%
110.00%
115.00%
120.00%
Fiscal Period
Eff
icie
nce
2003 88.86% 86.80% 83.39% 111.52% 102.36% 102.80% 98.43%
2004 96.74% 93.92% 89.51% 94.13% 97.03% 98.55% 95.71% 93.18% 101.63% 104.25% 105.53% 101.77%
2005 103.99% 103.84% 98.96% 96.75% 95.32% 105.06% 108.36% 104.76% 109.61%
Target 1.15 1.15 1.15 1.15 1.15 1.15 1.15 1.15 1.15 1.15 1.15 1.15
1 2 3 4 5 6 7 8 9 10 11 12
EfficiencyEfficiency
Warehouse Test & Quality Presentation 24
Warehouse On Time Shipment
84.00%
86.00%
88.00%
90.00%
92.00%
94.00%
96.00%
98.00%
100.00%
102.00%
Apr-05 May-05 Jun-05 Jul-05 Aug-05 Sep-05 Oct-05 Nov-05 Dec-05
Fiscal Period
%
% On time shipment 96.08% 93.66% 94.58% 99.74% 99.97% 98.33% 96.36% 91.74% 90.18%
Target 99.50% 99.50% 99.50% 99.50% 99.50% 99.50% 99.50% 99.50% 99.50%
Apr-05 May-05 Jun-05 Jul-05 Aug-05 Sep-05 Oct-05 Nov-05 Dec-05
Warehouse Test & Quality Presentation 25
Definition : Real Shipping date - due date Pickslip (opened days) > 4 days
Picklist Internationnal to shipment measurement
74%
79%
84%
89%
94%
99%
104%
Janu
ary
Febu
ary
Mar
ch
April
May
June Ju
ly
Augu
st
Sept
embe
r
Oct
ober
Nov
embe
r
Dec
embe
r
On
time
Ship
men
t %
2003
Target
2004
2005
Warehouse Test & Quality Presentation 26
Savings (Jan. – March 06)
The only field of savings in the warehouse is the ADC Minus 2 temps in the T&Q activity starting January while taking the activity of REPAIR TECH which is a saving induced Minus 1 person in the Warehouse starting the 20 of January
The Organization is already stressed: each people leaving => work not done Bypassing this level will induce severe delays in the flows Buffers and delays cannot be recovered without extra costs (when we have delays,
we must absorb the standard flow plus the recovery, to recover we must train new people and while training, the trainer and the trainee equal 1,1 to 1,7 people for at least 15 days)
Warehouse Test & Quality Presentation 27
Areas of Improvements Training, communication, Best practices (create, maintain, dispatch) Outgoing & incoming traffic flows & costs under control Re-engineer the Customer Order Preparation lines to match the new services EDI between our system and the UPS/TNT applications Web and ISO under control Test system maintainable and up to date Dashboard in line with the budget (better control) Inventory management under PPSFT (by scan) Complete the split PB / NEC and invoice NEC on actual costs Work with Supply Planning (Substitutions) Work with Product Support (Parts identification, tests)
Weaknesses / current situation We’ve lost the methods: Kaizen, 5S, PDCA , ISO, fundamentals of Quality Too many actions and priorities + resource constraints Process, systems, organization, people skills, everything to re-build Holes left when Manufacturing was transferred: Test system, RMA, Traffic In, Space for warehousing: no WMS, not optimal topology Cognos not properly working (no query is working for inventory) New projects and demands out of our possibilities (EURP, shipvia)
FY06 Areas of Improvements: to be discussed & challenged with objectives