Seek advice if...

...by MarangFounder of Business In Theory

Processes AREN’T working so well

INDICATORSYou keep making the same mistakes hence the high volume in complaints, fewer repeat customers, or an increase in cancellations

ACTION PLAN:Document current business processes and note the faults or weaknesses; Explore options to resolve the weaknesses, and implement the changes; Measure the effectiveness and repeat the cycle.

You’re MICRO-MANAGING

INDICATORSYou, the boss, are the only one that makes the final call on everything i.e. Micro-managing

ACTION PLANDocument business processes;Assign roles and responsibilities (i.e. Empower staff);Measure staff performance

MULTI-TASKING is the norm

INDICATORSInefficient multi-tasking - You, and your staff, are doing too many things, busy all the time, and not making much progress.

ACTION PLAN: Document a prioritized list of what needs to be done and delegate; Where business processes are clearly documented, it is easy to delegate; Find apps that will automate some of the tasks.

you LACK LEADERSHIP SKILLS

INDICATORYou and your teams lack leadership skills making it difficult to promote staff to leadership roles.

ACTION PLANImplement HR policies. This sets the standards by which employees will be treated and improves morale and loyalty;Invest in training programs that instill leadership skills e.g. Public speaking teaches confidence and presentation skills. This will also reduce staff turnover.

Supply can’t meet demandINDICATORSYou can’t keep up with the demand, therefore you miss out on big orders

ACTION PLANUpdate the business plan; Update the operations plan; Update the documented business processes.

This will reveal where you need to invest in order to keep up with the demand. The same applies where the demand has reduced.

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