warranty management and warranty data · pdf file15-06-2016 · warranty management...

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Warranty Management and Warranty Data Analytics@Continental

Frank Pischulti, Head of BA Cross Applications, Continental

Clemens Paulus, Consultant, SAP Consulting

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Agenda

Point of departure / Pain points in OEM business

WDA – providing transparency on incident reporting

WTY – providing transparency in financial execution

Implementation roadmap

15 June 2016

Frank Pischulti © Continental AG

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Point of departureWhere we came from

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3Frank Pischulti © Continental AG

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Pain points when processing incidents with OEMs

Inhomogeneous formats provided by OEMs

Different formats of OEMs leads to difficulties for

an overall reporting / comparison.

Unused data potential

Information is provided in non-standardized form

in Excel/CSV/PDF

Data information (on incidents and reason for

failure) holds massive potential to evaluate

reasons, root cause, …

Financial claims

Financial files must be validated / checked for

correctness within short time. Manual work

necessary.

One DB

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Point of departure

- Huge number of different file formats (and files) from different customers

- Due to different formats of OEMS:

- Specialized data bases / reporting was built per OEM

- No standardized template process for payment

- Validation of data only with help of self-developed solutions (SAP based and non-SAP based)

- No comprehensive reporting possible with focus on incidents / defects

1st defect

2%2nd defect

2,5%

3rd defect

3%

8 8

10 10

6 6

8 8

0

2

4

6

8

10

12

Label 1 Label 2

0

2

4

6

10

10

8

8

8

8

8

8

0 5 10 15 20 25 30 35 40

Label 1

Label 2

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Observation Markets

Target landscape

Internal SAP local ERP Data

Disputes, Price conditions…

Global Warranty Data

BillingInvoice

Part Requests Returned Parts

CQTS

Field complaints & 8D

WDA

Warranty

Data analytics (IPTV)

WTY

Warranty

(Field & 0-Mileage)

Commercial

Processing

Oth

er

da

taso

urc

esDisputes (FI)

Sign / Approval

Q.COM

Cost Collector

Quality Reporting 2.0 – Visualization (Front End)

NCC IPTV Pareto

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Warranty Data analysisMining the data, finding insights

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Warranty Data Analysis - Overview

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Warranty Data Analysis – Example VW

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Conti System Architecture

Central ERP

with WTY Upload ToolHANA DB

Side-car-scenario

OEM Portals

De-central ERP

with WTY and

Dispute

Management

Continental Quality

Tracking System CQTS Shipments, Customer Mat No, Conti Mat

No, Returned Parts, Long Texts ...

Quality Reporting 2.0 – Visualization (Front End) – IPTV/RPPD, MIS/MOP

Business Objects Design Studio

PAL

Billing

ETL (Self-Developed)

Agent

Technology

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Upload Tool for financial processing in WTY

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SAP Warranty Management

Consolidation of Data

• Each OEM format can be mapped and transferred into a generic, comparable structure. Based

on this a template process can be established to execute a template financial process (with

variants if needed) for each OEM.

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external data

Conversion of data into homogenous internal structure

internal data

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external data

Creating SAP Standard objects for processing

internal data

internal dataSAP Warranty Management (WTY)

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„Big Picture“ of Integration (customer side)

WTY

Description

Upload is always done via

customer excel files. If part was

sent back and is recorded in QM-

Tool CQTS claims receive

additional information

0KM cases have no excel files

but are directly reported within

CQTS. Excel file can be

generated for 0KM cases to use

template upload process

FI

SD MM

Dispute

Management

Master data

ERP

Debit

CQTS

Parts

FI

CO

0km

Enrich information

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Creating Cost collectors

Excel-List / WDA

External Data Source

Local ERP

FolgebelegFolgebeleg

FolgebelegFolgebelegInternal order

1 Internal order per claim

Claims1 Claim per Damage

Description

Each line in external list (Excel or

data base download) stands for 1

damage case and therefor

creates a separate claim.

For each claim / case a separate

internal order (cost collector) is

created where external costs

(claimed by OEM) and internal

costs (rework, investigation,…)

can be saved

Cost collectors can be used for

charge back process

Central ERPUpload Tool

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Charge Back Process

Claim 1Material A

Description

Customer files

create one claim per

damage

Based on specific

criteria (e.g.

material number)

multiple claims can

be combined into a

collective claim (so

called supplier

dispute) and

charged to the

respective vendor

Cost collector is

used to transport

external and internal

costs.

Claim 2Material B

Claim 3Material C

Claim 4Material A

Claim 5Material A

Claim 6Material B

Claim 7Material B

Claim 8Material C

Customer

Process

Collective ClaimMaterial A

Collective ClaimMaterial B

Collective ClaimMaterial C

Values of claim 1

Values of claim 4

Values of claim 5

Values of claim 2

Values of claim 6

Values of claim 7

Values of claim 3

Values of claim 8

Vendor 1 Vendor 2

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Integration of WDA and WTYUpload Flow

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Upload Flow – HANA first

Sharepoint

WDA - HANA

Python Script

WTY-Upload: External DataPush

WTY-Upload: Internal Data

WTY-Claims in SPIRIT

WTYWDA

Upload in WTY only used

if mapping for format is not

available

Process

Convert

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Lessons learned- Warranty is a complex process, often underestimated, which has great commercial potential

- Change is never easy: Early involvement of end-user drives user acceptance

- Focus on master data during testing phase, use data which is as realistic as possible

- Users save time, and they can spend it on meaningful tasks, analyzing data, customer interaction,

supplier charge back

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Long-term RoadmapUpload Flow

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Upload Flow – Usage of Internal Data in HANA

Sharepoint

WDA - HANA

Python Script

WTY-Upload: External DataPush


WTY-Claims in SPIRIT

CSEWDA

Upload in WTY only used

if not WDA mapping available

WTY- AnalyticsSLT

Process

Convert

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Upload Flow – Complete Upload in HANA

Sharepoint

WDA - HANA

Python Script

WTY-Claims

SPIRITWDA


Upload Mappings

Process

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24

Thank You!Frank Pischulti

Head of BA Cross Applications

Continental Automotive GmbHSodener Strasse 9

65824 Schwalbach am Taunus

P: +49 (0)6196 87-2456

M: +49 (0)173 6759767

F: +49(0)6196 8797-2456

E: [email protected]

http://www.continental-corporation.com

Clemens Paulus

Consultant Warranty Management

Consulting Automotive

SAP Deutschland SE & Co. KG

Hasso-Plattner-Ring 7

69190 Walldorf

M +49/151/438 195 10

E [email protected]

http://www.sap.de/ACS/warranty

15 June 2016


mailto:[email protected]

http://www.continental-corporation.com/

mailto:[email protected]

http://www.sap.de/ACS/warranty

warranty management and warranty data · pdf file15-06-2016 · warranty management...

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