warranty management - fast start for automotive supplierssapidp/011000358700001066512013e/... ·...
TRANSCRIPT
Automotive Consulting SolutionWarranty Management - Fast Start for Automotive Suppliers
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Agenda
1. Benefit for the Customer
2. Description of the Function
3. The Function in the System
4. Technical Information
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Customer Benefit
Proven solutions/services of SAP Automotive Consulting
Solutions already running productive at several customers
Solutions and documentation are available in German and English
Prompt implementation possible
Defined timeframe for implementation
Exact calculation of implementation cost. Implementation for fixed price
6 months of free follow up care operations for bug corrections starting at the date of installation within
the development landscape. Afterwards chargeable consulting support starts
No additional ongoing costs (i.e. maintenance cost)
Time
Cost
Solution
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Agenda
1. Benefit for the Customer
2. Description of the Function
3. The Function in the System
4. Technical Information
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Motivation
Simplify processing of 0km complaints
Unify data formats coming from the customer
Automate the creation of notifications
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Customer complaints arise from many different claim reasons
Complaints
0-KMField-
WarrantyGoodwill Service contracts
OEM
Supplier
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OEMs deliver their information on different channels…
0-KM
KTL/BVA (Excel file)Financial debit
OEM
Supplier
Check report /
Parts shipment
Complaints
Field-
WarrantyGoodwill Service contracts
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…which makes an integrated processing difficult for suppliers.
0-KM
Excel processing
OEM
Supplier
Open item in FIQuality processes in
QM
Missing integration
KTL/BVA (Excel file)Financial debitCheck report /
Parts shipment
Complaints
Field-
WarrantyGoodwill Service contracts
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Integrated process
Once the process is integrated over channel borders, new possibilities
arise
Linking quality analysis with monetary evaluation
How much does this quality issue cost?
Improved checking leading to a reduction of customer debits
Use technical arguments from QM analysis as well as business arguments such as warranty
terms and plausibility checks for your discussion with the customer
Increase supplier recovery
By linking all sources of information, you can significantly increase you supplier recovery
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SAP WTY hilft Ihnen, die Prozesse zu integrieren
OEM
Supplier
SAP WTY
The missing link
0-KM
Open item in FIQuality processes in
QM
KTL/BVA (Excel file)Financial debitCheck report /
Parts shipment
Complaints
Field-
WarrantyGoodwill Service contracts
© SAP SE or an SAP affiliate company. All rights reserved. 11
SAP Fast Start for Automotive Suppliers
Use the WTY Fast Start for Automotive Supplier and rise to the challenges of this business
1. Challenge:
Processing Excel data from the customer
2. Challenge:
Integration of technical (QM) and monetary (WTY) checks
3. Challenge:
Assigning customer collective debits (FI) to single damage
cases (WTY, QM)
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SAP ERP
Challenge 1: Processing customer Excel data
• Fast Start for Automotive Suppliers consolidates and harmonizes data for a transparent
commercial processing.
• Unifies field and 0km complaints.
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Solution : Upload tool for the import
Importing manifold data formats
Supported file formats are:
XLS, XLSX, tab-delimited text-files
Saving file layouts
Several layouts per customer
Adapting layouts in customer master data
Data cleansing and data mapping
DDIC-conversion helps to convert field content into SAP format (such as data fields)
Conversion for customer material number to own material number
Own specific conversions can be integrated
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Upload: Process
Transparent data import
Status tracking for each line
New, To be processed, Mapping successful, Process done, Error
Exclude items
Items can be dropped at any step of processing when errors occur.
Two-step processing
The XLS is transferred into an SAP table and can then be check by users
In a second step conversion to internal data formats happens: DDIC conversion, material number
conversion, currency determination, own conversion
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Upload: Creating QM notifications and/or WTY claims
Automatic document creation
Data plausibilization and completion
Org data determination (Plant, SalesOrg, etc.)
Checking for mandatory fields (customizable)
Longtext import (such as OEM fault analysis)
Configurable field mapping
The mapping of uploaded fields to fields in the notification can be influenced by BAdI It is possible to fill customer
specific fields
Update existing documents
New version of a file trigger an update to existing documents
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Challenge 2: Integration QM with WTY
Type of integration is dependent on the order of processes. Several
combinations are possible:
Simultaneous creation
If no other tool is used for notification creation, you can create both claim and notification directly
through the Upload. Both documents will be linked 1:1.
Notification / part first
Notification is created manually. The Upload creates the claim, notification is found through check
report number and material number, document flow is established between both documents .
Excel / Claim first
The claim is created using Upload. When the notification is created manually, the system find
the claim using check report number and material number and proposes to create the document
flow link.
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Result : Q-Notifications and claims are linked for each damage case
KTL/BVA (Excel file)
Excel Upload
OEM
Supplier
FolgebelegFolgebeleg
FolgebelegFolgebelegClaims1 claim per damage
Q-Notifications1 notif per damage
Fehlende IntegrationConfigurable Mapping
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Each documents holds the processes that it is best at
KTL/BVA (Excel file)
Excel Upload
OEM
Supplier
FolgebelegFolgebeleg
FolgebelegFolgebelegClaims1 Claim per damage
Q-Notifications1 Notif per damage
Technical and logistical processes:
Fault analysis, 8D, …
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Each documents holds the processes that it is best at
KTL/BVA (Excel file)
Excel-Upload
OEM
Supplier
FolgebelegFolgebeleg
FolgebelegFolgebeleg
Commercial processes:
Warranty check, plausibility, prices, etc.
Claims1 Claim per damage
Q-Notifications1 Notif per damage
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Challenge 3: Integration QM/WTY with a collective debit
In one transaction, the debit value is distributed to all relevant claims.
This adjusts the claims’ values
Proportional distribution or manual distribution are supported
Taxes are calculated automatically
Distributing the debit value
to the claims
The single claims related to the debit are collected in a collective
document
This collective document is also a “claim” document and used for
collective FI posting
Summarizing all related
claims in one collective
document
By posting the collective document against the customer account, the open
item in FI is closed
Full integration into SAP account determination and CO objects
Possible integration with SAP Dispute Management
Closing the open item in FI
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Assign claims to a collector and post the collector
KTL/BVA (Excel file)
Excel Upload
OEM
Supplier
FolgebelegFolgebeleg
FolgebelegFolgebelegClaims1 Claim per damage
Collective Claim1 collector per dispute / debit
Open item in FI
assign
Q Notifications1 Notif per damage
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Integrated scope of the solution
More than the sum of its parts
The ACS Fast Start for Automotive Supplier contains and combines the scope of several
ACS solutions
The following consulting solutions are also available as separate ACS and are part of the Fast
Start for Automotive Suppliers:
Warranty Management Fast Start
Claim Upload standalone
Warranty/QM integration
Warranty Workbench
Financial integration with OEMs
Collective postings
Automation using VSR
More information on available solutions on : http://www.sap.de/acs/warranty
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Through integrating several areas the “Fast Start for Automotive
Suppliers” delivers a complete End-2-End process
Warranty Workbench
Speed of processing
increased:
Free criteria claim
search
Mass-perform claim
action directly in the list
Ad-hoc reporting
Project and tools
Complete support
Complete user
documentation
Customizing
documentation and
handover to your IT
Tools that simplify
ongoing process
development
Tools for master data
migration and
maintenance
Prices, Messages,
Accounts
Best Practices are
delivered in many areas
Prices and taxes
FI account determination
CO objects
Messages and forms
WTY process
Contains among others
these process steps:
Plausibility checks
Warranty term checks
Assignment of posting
competency
Release messages to
partners (initial reject,
claim letter)
Reject claims
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Integrated quality and warranty processing
Implementation at a fixed price
Die ACS Fast Start for Automotive Suppliers delivers a complete implementation of best
practice solutions in your system.
Installation, customizing und technical adaptation
Technical elements are transported into your system. We perform the necessary customing.
Adaptations need for integrating the solution into your system are included.
Integration
We integrate the claim process into your existing QM process. Additional integration into your
system (FI account determination, catalogs, prices) is guaranteed. Master data checks and go-
live preparation
Documentation
We deliver an extensive documentation package, including end user documentation, cut-over
lists and technical documentation
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Integrated quality and warranty processing
Project accelerator
Using ACS Fast Start for Automotive Suppliers, you projects are faster, safer and cheaper.
Integration of customer fields to standard structures is prepared. Many BAdIs allow you to adapt
the ACS based process to you requirements
Customizing tools and implementation facilitators
Tools to analyze you process model, for changing claims in mass processing, for helping you
define regular jobs and for accelerating your projects
Implementation guide
Naming conversions, development guidelines and checklists let you profit of more than 15 years
of experience in Warranty Management
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Agenda
1. Benefit for the Customer
2. Description of the Function
3. The Function in the System
4. Technical Information
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Upload
Example Excel file
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Upload
Overview
Header
Excel data (“External data”)
SAP data (“Internal data”)
Lieferant
Kunde
Ausgang zum
Lieferanten
Ausgang zum
Kunden
Eingang vom
Kunden
Eingang vom
Lieferanten
SAP
Warranty
SAP QM
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Upload
Processing
Status management and
header information
Processing using
buttons
Managing additional
data
Local file upload
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Upload
External data
Status for each line /
ignore linesLines in external
format
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Upload
Mapping
Mapping external data to internal formats
Setup as master data
We deliver conversion logic
Material number conversion (Customer material Material)
Org data checks
VIN decoding
Etc.
You can implement own conversion function modules
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Upload
Converted (internal) data
Status per line /
ignore line
Field content in
internal format
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Upload
Processing
Direct access to the
notification
Possibility to access old uploads
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Synchronizing QM notification and WTY claim
While saving one document, the other is changed / updated
Synchronization can be set up in a synchronization profile
that sets the direction and the content of data transfers
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Warranty process
Clerk determination
Automatic determination of clerks can assign claims to an employee or a group of
employees
Fast Start delivers a table for determination according to :
Country, partner
Combination of both
Additional criteria can be added using a BAdI
© SAP SE or an SAP affiliate company. All rights reserved. 36
Warranty process
Formally checking incoming claims
Data quality is a key to a good warranty process. Therefore, Fast Start contains formal and plausibility
checks that help you to increase the quality of data and decisions
All checks are realized in the VSR rule framework
Integrating the checks into the action matrix is part of the solution
Rules and business content are delivered
Mandatory fields on all claim levels
Checking duplicate claims
Checking for completeness and plausibility of information
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Warranty process
Warranty checks
Checking for validity for warranty terms is the heart of the warranty process.
Several types of warranty terms (normal, extended warranty, goodwill, …) can be checked in one
claim
Checks are integrated into the action matrix
All types of counters (time, operating hours, km, …) can be used
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Warranty process
FI/CO posting and reversal
Setup of FI account determination is part of the ACS
CO object determination is set up to you needs and can happen on
individual documents per claim
Posting competence flexible to user level
Temporary posting stops for year-end closure or system maintenance
Adjusted to
your needs
Integration into the action matrix. Complete with error handling and reversal
Possibility to post initial debits, but also adjustment postings
Mass processing, collective posting
Transparency is kept even after several adjustments (versioning concept)
Process
integration
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Assigning a debit to claims:
Post the OEM’s initial debit to all relevant claims (I)
Flexible settings
Claim selection
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Assigning a debit to claims:
Post the OEM’s initial debit to all relevant claims (II)
1. Open FI item 2. Distribute to claims Manual
Proportional to claimed values
Mix of both
3. Distribute tax
Posting happens
on a claim’s IC
version. This links
the payment to a
damage case (via
QM notification)
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Assigning a debit to claims:
Save money using factor agreements and OEM negotiations
Factor agreements are negotiated with OEMs for all
claims with specific characteristics. Claims are adapted
automatically
If for certain claims, special conditions are
negotiated, the can be transferred into
claims in one mass startp. These
condicitons can be absolute or
percentages, per claim or as a grand total.
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Assigning a debit to claims:
Collective postings combine the claims’ FI postings
Claims use the same action for single claim posting and collective posting. The rest is
done by the system
The direct FI posting of a single claim is replaced by adding it to a collective document
the contains single claims as items.
The collective claim is then posted in one
single FI posting
Criteria for which claims are combined in
one collective claim can be set up in
customizing
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QM/WTY integration – Claim posting can be held back until QM
notifications are processed.
Before posting a claim, the system check the status of the linked QM notification
Claim can only be posted when the notification status is set.
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Warranty process
Framework message determination and release
SAP Warranty Management uses the standard SAP message determination that many other
processes in ERP use.
Message determination and release are fully integrated into the process and happen
automatically
Message form and content are delivered and can be adapted according to your requirements
(customer fields, logos etc.)
The framework makes it easy to integrate additional messages into the process
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Warranty process
Initial rejection and final decision
Messages are setup so that they are sent as attachment to an email recipient
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Warranty process
Reject claims
Claims can be rejected from many defined points in the process
Reopening rejected claims is implemented
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Cross-process features
Coding and naming conventions
Fast Start is all about integration – with standard process, with your developments and with
other ACS:
We use BAdI and Enhancement Spot technology to integrate different layers of software
Common naming conventions for all development objects are used.
Naming conversion for customizing – especially the action matrix – are introduced
This includes standard actions, our ACS actions and your own actions
Reusable coding snippets are available for your use.
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Cross-process features
Extensions to WTY user interface
We deliver all tables with
usable layouts
All documents are collected in the
document flow
The most important
information on damage and
repair is always visible
OEM reference information
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Cross-process features
Integrated pricing
Fast Start contains a complete implementation of pricing that combines your
sales prices and claim specific conditions:
Conditions for reducing claims
Percentages or absolute, on header or item level
Reduction by item type
Maximum values per item type
Labor values are flexible by partner,
country, and more
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Cross-process features
Authorization concept
Our authorization concept is the product of more than 10 years of
experience.
Specific roles for claim processors, key users, developers
Individualize these roles according to Country
Claim type
Org data
The concept has explicitly been designed
to be extendable
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Cross-process features
Other features
Many small and big features have proven their value in many customer projects:
Integrating SAP standard catalogs for damage codes, labor values, external costs
1-Click access buttons for the most important actions in a claim
Synchronizing partners on header and version level
Automatic item type determination from material number and vice versa
Integration of IDocs and notifications into the document flow
Org data on header and version level
Layouts for item table and navigation tree
…
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Additional programs and implementation tools
Tools for process development
Where-used list for function modules in actions
Where-used list for actions in processes
Check an action matrix for completeness and plausibility
Graphical display of an action matrix
Other development tools
Authorization check for actions
Key User and analysis tools
Searching claims by change document
Search by WTY IDocs
List display of error logs for a claim
Master data maintenance and migration
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Tools for process development
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Installation and implementation service
Fast Start is more than a technical matter. We support you in adapting IT to your business
requirements and use the Best Practice of SAP Consulting.
We deliver templates for all relevant blueprint activities
Processes of Fast Start are completely integrated into you existing environment
We adapt forms to your company layout (header and footer area)
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Documentation and support
Successful quality and claim processing doesn’t end with implementing SAP – that is where
it starts!
Fast Start contains all necessary documentation, how-tos and the support that you need to make
full use of your SAP Warranty Management system.
Key User documentation
Technical implementation
Customizing documentation
Functional handover to Key Users
Support – Free error correction for 6 months after the implementation
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Project accelerator
All new functions are easily accessible using Easy Access Menus and
a customizing tree
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Agenda
1. Benefit for the Customer
2. Description of the Function
3. The Function in the System
4. Technical Information
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Technical Information
Available for SAP ERP ECC 6.0
Technical installation possible remotely
Modification free
Delivery in Z-namespace
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Source of Information
OSS-System
Notes (Search term: Automotive Consulting Solutions)
Internet
Overview-, Detail- and Customer presentations
http://www.sap.com/acs
Email - distribution list
Signing up through [email protected]
Thank you!Clemens Paulus
Senior Consultant Warranty
Management
Consulting Automotive
SAP Deutschland SE & Co. KG
Hasso-Plattner-Ring 7
69190 Walldorf, Germany
M +49/151 438 19510
© SAP SE or an SAP affiliate company. All rights reserved. 61
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