warranty policy and procedure manual doosan portable power ... › emea... · 1.1 warranty...

Warranty Policy and Procedure ManualDOOSAN PORTABLE POWER PRODUCTS

©2009 Doosan Portable Power 4700251 - EN (09-09)

CONTENTS

1. Warranty Procedure ....................................................................................... 3

1.1 Warranty effectiveness....................................................................................................... 3

1.2 Warranty registration .......................................................................................................... 3

1.3 Delivery report .................................................................................................................... 4

1.4 Inventory warranty .............................................................................................................. 4

1.5 Warranty transfer ............................................................................................................... 5

1.6 Warranty restart ................................................................................................................. 5

1.7 Warranty on second hand units ......................................................................................... 5

1.8 Belated warranty registration ............................................................................................. 5

1.9 Invalidating the warranty .................................................................................................... 6

1.10 Coverage of serialised components ................................................................................... 6

1.11 Warranty parts returns ....................................................................................................... 6

2. General Conditions ........................................................................................ 8

2.1 Engine warranty ............................................................................................................... 10

2.2 Generator warranty .......................................................................................................... 11

2.3 Compressor warranty ....................................................................................................... 12

2.4 Light Tower warranty ........................................................................................................ 14

2.5 Light Compaction warranty .............................................................................................. 15

2.6 Tools warranty .................................................................................................................. 16

2.7 Battery warranty ............................................................................................................... 17

2.8 Repair Parts warranty ...................................................................................................... 18

3. Dealer Compensation .................................................................................. 19

3.1 Dealer compensation method .......................................................................................... 19

3.2 Repairs by non retailing dealer ........................................................................................ 20

3.3 Specialist repairs by third party ........................................................................................ 20

4. Electronic Warranty Claim Tavant .............................................................. 21

5. Field Modification ........................................................................................ 22

5.1 Field modification types.................................................................................................... 22

5.2 Field modification warranty claim ..................................................................................... 23

4700251 – EN (09-2009) 3 Warranty Policy & Procedure Manual

1. WARRANTY PROCEDURE

DOOSAN TRADING LIMITED

Doosan Trading Limited is the entity selling products from the Portable Power range to authorised dealers in Europe, the Middle East and Africa. All Portable Power products are supplied to you by Doosan Trading Limited under your Distributor Agreement. All warranties are provided by Doosan Trading Limited.

1.1 WARRANTY EFFECTIVENESS

Portable Power’s reputation lies not only in the quality of its products, but also in the value of its warranty. The end-user/owner must be advised of the terms and conditions of the warranty prior to completion of the purchase. There are two separate warranties: The New Equipment Warranty on all areas of the new product and the Parts Warranty which applies to service parts installed in the unit. In the event that a customer should have a warrantable failure, settlement should be made as quickly as possible. Customers should not be charged if a failure occurs due to defects in material and/or workmanship. Portable Power requires the utmost of quality in all repairs and the customer should be made aware of this. Positive customer relations are essential in order that your reputation as a dealer and our reputation as a manufacturer is preserved. The continued success of Portable Power depends on the effectiveness of the product support you provide and the communication of that support to your customer. Any warranty repair is to be documented internally and Doosan Trading Limited may require to be provided with a copy of the work order and/or a copy of the dealers internal warranty invoice. This manual is designed to assist Portable Power Dealers in understanding the warranty and relating Portable Power support to the customer. Compliance with the standards and guidelines in this manual is the key to a successful warranty program.

1.2 WARRANTY REGISTRATION

All Portable Power products with the exception of Tools sold by Doosan Trading Limited must be registered in order for the warranty period to start. Please refer to the individual Product Warranty statement, for details of which Warranty Registration applies. All Warranty Registrations are captured in the form of a DELIVERY REPORT.


1.3 DELIVERY REPORT

For a warranty to apply, registration with Doosan Trading Limited must be completed. It is mandatory for the Delivery Report form to be completed at the time the unit is delivered to the end-user/owner. The Warranty Policy, Operating Instructions, Safety Equipment and Precautions, Maintenance Procedures and Adjustments must be communicated to the end-user/owner at the time of delivery. Delivery reports are required on all serial-numbered machines and Tools. Doosan Trading Limited shall have no warranty obligation unless the Delivery Report form is registered with the Doosan Trading Warranty Department. Delivery Reports are also required for Dealer rental units. NOTES: It is important that the Delivery Date and customer signature are on the Delivery Report,

otherwise it will be rejected and returned! The actual retail must be registered using www.diipartner.net. A signed copy of the delivery

report must be either scanned and attached in the system at the time of completing the Delivery report or returned to Doosan Trading Limited, f.a.o The Portable Power Warranty Department.

Address:

Doosan Trading Limited Block B, Swords Business Campus Swords, Co. Dublin Ireland

The delivery report date has to match the date the machine was delivered to the end customer.

In case there is a discrepancy noted, warranty statutory rights will be cancelled.

1.4 INVENTORY WARRANTY

All equipment delivered by Portable Power carries a maximum of 18 months warranty from the shipment date. If a machine is retailed after more than 6 months (from the shipment date) the remaining manufacturer warranty coverage will decrease proportionally. In this case, when filing a delivery report, you will be given the option to accept the reduced coverage or to request for an extension of warranty. Doosan Trading Limited will request a signed copy of the delivery report and/or may request the machine to be inspected. Doosan Trading Limited reserves the right to approve/deny the request for extension. In such cases the responsibility for providing a full year’s coverage to the end user will rest with the selling dealer. If a machine/Tool is retailed within six months from the shipment date, the standard 12-month New Equipment Warranty does apply.


1.5 WARRANTY TRANSFER

The remainder of the original warranty may be transferred to a second owner. An equipment transfer report (ETR) has to be filled out on the Aftersales System (www.diipartner.net). It is the dealers’ responsibility to explain the request for transfer and verify that the proposed warranty coverage is transferable to the new owner. Should an existing warranty coverage plan not be transferred automatically, please contact the Doosan Trading Limited Warranty department. Doosan Trading Limited has the option to reject any warranty transfer request, and has the right to inspect any unit prior to approval.

1.6 WARRANTY RESTART

If a unit meets one of the following requirements, Doosan Trading Limited may at its discretion agree to grant a new warranty upon resale: If the Portable Power product is returned within (1) one month or 100 hours, whichever occurs first, to the selling dealer. Written approval by the Doosan Trading Ltd Warranty Department is required prior to restart of warranty. Doosan Trading Limited has the right to inspect any unit prior to approval.

1.7 WARRANTY ON SECOND HAND UNITS

Portable Power Remarketing is selling: Second hand units from trade-in’s: these units are sold without manufacturers warranty

coverage, unless there is a remaining coverage from the original owner. Ex-Portable Power demo & School units, these units may be sold with a limited Warranty

coverage and are subject to approval by the Doosan Trading Limited Warranty Department. These units will not be displayed in your After-sales system. Should you require to submit a warranty claim on the above units, please contact your Warranty Coordinator to upload the serial number to the system. Validation of the coverage may be required through copy of the Portable Power Remarketing machine invoice or customers invoice.

1.8 BELATED WARRANTY REGISTRATION

In case the Portable Power equipment has been used as a demo unit, it is possible to start warranty registration at the time of effective sale of the machine. This can be done when the machine was used for less than (6) six months or 200 hours (whichever occurs first). When demonstration equipment is used for more than (6) six months or 200 hours the equipment has to be reported as retailed to the using dealer. Written approval by the Doosan Trading Ltd Warranty Department is required prior to restart of warranty. Prior to approval, Doosan Trading Limited has the right to inspect any unit and will request diagnostic print-out (where applicable). Travel time is not covered on demo unit warranty claims.


1.9 INVALIDATING THE WARRANTY

Warranties provided by Doosan Trading Limited do not apply to failures occurring as a result of abuse, misuse, negligent repairs, corrosion, erosion, normal wear and tear, alterations and modifications made to the product without express written consent of Portable Power. Invalidation of warranty will be caused by: Failure to follow the recommended operating practices. Failure to follow and document scheduled services. Failure to adhere to maintenance procedures and schedules. All repairs carried out under warranty must be completed by an authorised Portable Power dealer and/or approved Portable Power representative. Portable Power genuine parts shall be used in such work. Failure to comply strictly with these requirements shall invalidate this warranty. Portable Power may at its option require failed parts to be returned to its various manufacturing locations. In the event an owner/operator maintains the unit, the service schedule must be adhered to and Portable Power Genuine spare parts/consumables must be used. Backup documentation must be available in the event of a warranty failure.

1.10 COVERAGE OF SERIALISED COMPONENTS

When a serialized component is replaced, the serial number of the new installed item needs to be mentioned in the “general comments” field of the warranty claim. Additionally, for vendor recovery purposes, Doosan Trading Limited may require the serial number of the defective part. Example: Airend’s, Engines, Alternators & Controllers, etc.

1.11 WARRANTY PARTS RETURNS

Doosan Trading Limited in order to properly administer its warranty program, will at its option, request dealers to return parts. The reasons for this action are as follows: 1. To validate the warranty of a particular failure. 2. To allow Doosan Trading Limited to claim from its respective suppliers. 3. To help Doosan Trading Limited determine if a manufacturing change may be necessary. Dealer must hold the warranted parts for 90 days after receipt of the credit memo for that particular claim from Doosan Trading Limited. When items are requested to be returned, a notation will be sent to the dealer, in the Warranty Claim. Return location and part number to return will be specified in the notification.

WARRANTY PARTS INSPECTION NOTIFICATION

Doosan Trading Limited may, at its option, request warranted parts to be held for inspection. The Portable Power District After-sales Manager and/or Warranty Representative will inspect these parts, and give the dealer disposition instructions at that time. Warranty parts should be tagged pending disposal or inspection by the DAM. Portable Power / Doosan Trading Limited may request parts to be held for over 90 days.


All parts replaced should be tagged and stored in easily accessible and dry conditions, to be available for inspection by Portable Power. The warranty tag should contain the following information: Claim number, job number, machine serial number and running hours of the failed part and machine. Should parts not be available for inspection, Doosan Trading Limited reserves the right to deny the entire warranty claim.

SHIPPING WARRANTY PARTS TO PORTABLE POWER

When requested to return warranted items, the following procedures must be used: 1. Items returned must be defective and in the condition stated in warranty claim. In the event that

no defect is proven to exist, the dealer will be liable for all charges including freight. 2. Items being claimed must be returned within 30 days from receipt of request for return. 3. All items being shipped must be drained of oil or other liquid. 4. All items being returned must be completely assembled with the correct parts. 5. Return only the items requested. Do not return any items without prior authorization. 6. Properly identify the items being returned. 7. Properly package all items in a box, crate or on a pallet. 8. All packages must be properly labelled, (Labels are available under part number 4700267. To

get these labels please send an e-mail to [email protected] with the shipping address). Including claim number, dealer name & machine serial number (component serial number).

9. Print out the authorization request (parts tag) from the warranty system and join it to the parts being returned.

NOTE: Dealer will be debited for the total amount of the Warranty Claim if any of the

above procedures are not followed.

RETURN SHIPPING CHARGE COMPENSATION

Doosan Trading Limited will reimburse the cost for the return transportation of any parts request to be returned for inspection. We do our best not to inconvenience the dealer on returning parts for no reason and when we do request them we need your prompt cooperation and will reimburse your cost for that effort. Dealers are responsible for returning the requested warranted items in the most economical way and will be compensated for the cost of reasonable shipping charges on those items that are returned in the correct manner. Recovery of parts return freight charges can be obtained through: Attaching a copy of the return freight invoice to the Warranty Claim. Email a copy of the return freight invoice to your Warranty Coordinator. Make sure to reference

the correct claim number.


2. GENERAL CONDITIONS

CONDITIONS OF WARRANTY

12-Month Machine Warranty All equipment delivered by Portable Power carries a maximum of 18 months warranty from the shipment date. If a machine is retailed after more than 6 months (from the shipment date) the remaining manufacturer warranty coverage will decrease proportionally. The responsibility for providing a full year’s coverage to the end user will rest with the selling dealer. If a machine/Tool is retailed within six months from the shipment date, the standard 12-month New Equipment Warranty does apply. For specific hour limitations and /or any additional warranties which may apply, please refer to the individual product warranty statement. For engine warranty please see section 2.1.

Components and Conditions Not Covered Abuse Failure resulting from neglect, such as improper operation, overloading and

lack of required maintenance.

Alterations Modification of Portable Power machines or attachments not having approval from Portable Power Engineering & Service Departments.

Damage Broken glass/plastic, failures caused by carelessness, accidents, improperoperation, transportation, storage, unapproved modifications or use of unauthorised attachments.

Application and/or Environmental Conditions

Deteriorated or failed components such as: electrical wiring and connections,gaskets, hoses, seals and tubelines caused by chemicals, falling objects, dirt, salt and sand, rust, corrosion, moisture or extreme environmentaltemperatures. Warranty determination for these types of failures will bemade by Portable Power Service Department, after inspection of failed component.

Maintenance Component failure caused by not performing scheduled maintenanceservice, such as but not limited to: failure to replace filtration elements; not maintaining adequate fluid levels in engine and hydraulic systems; notkeeping the cooling system clean; not tightening or replacing loose or missing bolts, nuts, fittings, shields and shrouds; Failures resulting from notreplacing worn components. Failure of components due to the use of fluids that are not compliant with the specifications indicated in the productOperation & Maintenance manual. Please revert to Operation & Maintenancerequirements in the engine section of the operators manual. Valves,breathers, etc. Copies of end customer invoices for scheduled maintenance may berequired to validate the claim.

Adjustments Such as but not limited to: Adjustment of engine belts are considered normal maintenance, and will not be covered under warranty after 100 hours ofoperation.

Normal Wear Maintenance items such as but not limited to: oils and lubricants, coolantfluids, filter/separator elements, bulbs, fuses, ignition system parts (glowplugs, injectors), alternator fan belts, drive belts,tyres, pins and bushings areconsidered to be normal consumable items and are not warranted. A specialconsideration will be allowed for fluids lost due to defective parts, such as: broken hydraulic hoses and lines, coolant hoses, reservoirs or tanks if withinreason.


Unauthorized Repair

Warranted components must be replaced with Portable Power genuine repair parts. Warranty repair must be done by an authorised Portable Powerdealer or authorised service agent only.

Transport Expense Doosan Trading Limited does not pay for transporting the Portable Powerequipment for repair or replacement of warranted components.

Rental Equipment down time & loss of earnings. Doosan Trading Ltd including any holding, subsidiary, associated or affiliated company and distributor shall inno event be liable to the end-user/owner, any successors in interest or any beneficiary or assignee relating to this sale for any consequential, incidental, indirect, special or punitive damages arising out of this sale or by any breachthereof, or any defect in, or failure of, or malfunction of the product under thissale, whether based upon loss of use, lost profits or revenue, interest, lost goodwill, work stoppage, impairment of other goods, loss by reason ofshutdown or non-operation, increased expenses of operation or claims ofuser or customers of the user for service interruption whether or not suchloss or damage is based on contract, warranty, tort, negligence, indemnity,strict liability or otherwise.

Diagnostic Time Doosan Trading Limited does not pay for time required to diagnose a warranty problem. Diagnostic time is affected greatly by the training and expertise of the technician employed to do the job. With proper training ofyour service personnel diagnostic time should be at a minimum. We are alsoconfident that you will assign your best trained - most proficient technician to handle warranty repairs. Since we at Doosan Trading Limited are not in control of either of these responsibilities we therefore have elected not topay diagnostic time.

Clean-Up Time Doosan Trading Limited does not pay for cleaning the machine work area before or after the warranty repair. Clean-up time is affected primarily by the application or conditions in which the machine is operated and in most casescould be considered a customer expense. Since clean-up time can be so variable, we do not reimburse for clean-up time and is not part of the suggested repair time. Doosan Trading Ltd does not pay for cleaning contaminated job sites as a result of a machine defect.

Shipping Discrepancies

All shipping discrepancies, including shortages, incorrect shipments &damages are not warrantable and must be addressed through the CustomerService Department.

Trading Accessories

Fuel injection pumps & Injectors – please contact the manufacturer.


2.1 ENGINE WARRANTY

Extended warranty programs are available on the following engines: Cummins, Cat & John Deere, please contact your local engine distributor for further details.

Engines Months Hours Comments

Caterpillar 12 Unlimited Repairs to be carried out by authorised Caterpillar agent.

Cummins (generator)

12 Unlimited Repairs to be carried out by authorised Cummins agent.

Cummins (compressors)

24 2000 Repairs to be carried out by authorised Cummins agent.

John Deere (in compressors)

24 2000 Repairs can be carried out be dealers & John Deere.

Kubota (in light towers)

24 2000 Dealers can carry out repairs.

Ingersoll-rand branded engines

Months Hours Comments

John Deere (in compressors)


John Deere (in generators)


Mitsubishi 24 4000 Dealers can carry out repairs.

Yanmar 24 4000 Dealers can carry out repairs.

Kubota 24 4000 Dealers can carry out repairs.

Light Compaction Months Hours Comments

All 12 Unlimited Dealers can carry out repairs


2.2 GENERATOR WARRANTY

WARRANTY STATEMENT – GENERATORS

WARRANTY PORTABLE POWER - GENERATORS

Doosan Trading LTD warrants to its authorised dealers, who in turn warrant to the end-user/owner that each new Portable Power Generator will be free from proven defects in material and workmanship for twelve months from the date of delivery to the end-user/owner or 2000 hours of machine use, whichever occurs first. The alternator will be free from proven defects in material and workmanship for twenty four months from the date of delivery to the end-user/owner or 4000 hours of machine use, whichever comes first. During the warranty period, the authorised Portable Power dealer shall repair or replace, at DOOSAN TRADING LTD’s option, without charge for parts, labour and travel time of mechanics, any part of the Portable Power product which fails because of defects in material or workmanship. The end-user/owner shall provide the authorised Portable Power dealer with prompt written notice of the defect and allow reasonable time for replacement or repair. Portable Power DOOSAN TRADING LTD may, at its option, request failed parts to be returned to the factory. Transportation of the Portable Power product to the authorized Portable Power dealer for warranty work is the responsibility of the end-user/owner. The warranty does not apply to trade accessories not manufactured by Portable Power / DOOSAN TRADING LTD. The owner shall rely solely on the warranty, if any, of the respective manufacturers thereof. ** The warranty does not cover damages resulting from abuse, accidents, alterations, air flow obstructions, or failure to maintain or use the Portable Power product according to the instructions applicable to it. Above statement applies to Generators & Portable Generators. Service schedules must be adhered to, documented and genuine parts / lubricants must be used. The warranty does not cover oils and lubricants, coolant fluids, filter elements, bulbs, fuses, ignition system parts (glow plugs, fuel injection pumps, injectors), alternator fan belts*, drive belts* (*when usage equivalent to the maintenance schedule). Pins and bushings are considered to be normal consumable items and are not warranted. DOOSAN TRADING LTD EXCLUDES OTHER CONDITIONS, WARRANTIES OR REPRESENTATIONS OF ALL KINDS, EXPRESSED OR IMPLIED, STATUTORY OR OTHERWISE (EXCEPT THAT OF TITLE) INCLUDING ALL IMPLIED WARRANTIES AND CONDITIONS RELATING TO MERCHANTABILITY, SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE. CORRECTIONS BY DOOSAN TRADING LTD OF NONCONFORMITIES WHETHER PATENT OR LATENT, IN THE MANNER AND FOR THE TIME PERIOD PROVIDED ABOVE, SHALL CONSTITUTE FULFILMENT OF ALL LIABILITIES OF DOOSAN TRADING LTD FOR SUCH NONCONFORMITIES, WHETHER BASED ON CONTRACT, WARRANTY, TORT, NEGLIGENCE, INDEMNITY, STRICT LIABILITY OR OTHERWISE WITH RESPECT TO OR ARISING OUT OF SUCH PRODUCT. THE REMEDIES OF THE END-USER/OWNER SET FORTH UNDER THE PROVISIONS OF THE WARRANTY OUTLINED ABOVE ARE EXCLUSIVE AND THE TOTAL LIABILITY OF DOOSAN TRADING LTD INCLUDING ANY HOLDING, SUBSIDIARY, ASSOCIATED OR AFFILIATED COMPANY OR DISTRIBUTOR WITH RESPECT TO THIS SALE OR THE PRODUCT AND SERVICE FURNISHED HEREUNDER IN CONNECTION WITH THE PERFORMANCE OR BREACH THEREOF, OR FROM DELIVERY, INSTALLATION, REPAIR OR TECHNICAL DIRECTION COVERED BY OR FURNISHED UNDER THIS SALE, WHETHER BASED ON CONTRACT, WARRANTY, TORT, NEGLIGENCE, INDEMNITY, STRICT LIABILITY OR OTHERWISE SHALL NOT EXCEED THE PURCHASE PRICE OF THE PRODUCT UPON WHICH SUCH LIABILITY IS BASED. DOOSAN TRADING LTD INCLUDING ANY HOLDING, SUBSIDIARY, ASSOCIATED OR AFFILIATED COMPANY AND DISTRIBUTOR SHALL IN NO EVENT BE LIABLE TO THE END-USER/OWNER, ANY SUCCESSORS IN INTEREST OR ANY BENEFICIARY OR ASSIGNEE RELATING TO THIS SALE FOR ANY CONSEQUENTIAL, INCIDENTAL, INDIRECT, SPECIAL OR PUNITIVE DAMAGES ARISING OUT OF THIS SALE OR BY ANY BREACH THEREOF, OR ANY DEFECT IN, OR FAILURE OF, OR MALFUNCTION OF THE PRODUCT UNDER THIS SALE, WHETHER BASED UPON LOSS OF USE, LOST PROFITS OR REVENUE, INTEREST, LOST GOODWILL, WORK STOPPAGE, IMPAIRMENT OF OTHER GOODS, LOSS BY REASON OF SHUTDOWN OR NON-OPERATION, INCREASED EXPENSES OF OPERATION OR CLAIMS OF USER OR CUSTOMERS OF THE USER FOR SERVICE INTERRUPTION WHETHER OR NOT SUCH LOSS OR DAMAGE IS BASED ON CONTRACT, WARRANTY, TORT, NEGLIGENCE, INDEMNITY, STRICT LIABILITY OR OTHERWISE.


2.3 COMPRESSOR WARRANTY

WARRANTY STATEMENT – COMPRESSOR – DOOSAN TRADING LTD

Service schedules must be adhered to, documented and genuine parts / lubricants must be used. The warranty does not cover oils and lubricants, coolant fluids, filter elements, bulbs, fuses, ignition system parts (glow plugs, fuel injection pumps, injectors), alternator fan belts, drive belts when usage equivalent to the maintenance schedule

WARRANTY COMPRESSORS

DOOSAN TRADING LTD warrants to its authorised dealers, who in turn warrant to the end-user/owner that each new Compressor will be free from proven defects in material and workmanship for twelve months from the date of delivery to the end-user/owner or 2000 hours of machine usage, whichever occurs first. Airend:

Portable Compressor Airend Limited Extended Warranty Doosan Trading LTD warrants that the Portable Compessor Airend will be free from proven defects in material and workmanship for sixty (60) months from the date of delivery to the end-user/owner or 10,000 hours whicever comes first. This extended warranty is limited to defects in design or defective material or workmanship in rotors, housings, bearings and gears and provided all the following conditions are met: • The original air end is returned assembled and all original seals are intact. • Continued & documented use of genuine Ingersoll-Rand parts, fluids, oils and filters. • Maintenance is performed at prescribed intervals by authorised Portable Power dealership. Airend & Engine:

• Ingersoll Rand Platinum Drive Train Limited Extended warranty. • Platinum drive train refers to the Ingersoll-Rand engine and airend combination. DOOSAN TRADING LTD warrantys that the Airend and Engine will be free from proven defects in material and workmanship for sixty (60) months from date of delivery to the end user/owner or 10,000 hours, whichever comes first. The starter, alternator, fuel injection system (Covered hoses, fuel feed pump, filter head, fuel pressure sensor. Not covered, Main fuel pump & injectors) and all electrical components are excluded from this extended warranty. The airend seal and drive coupling are included in the warranty; the airend drive belts are excluded. This limited extended warranty is automatically available when meeting the following conditions are met: • The original airend is returned assembled and unopened. • Continued and documented use of genuine Ingersoll-Rand parts, fluids, oil and filters. • Maintenance is performed at prescribed intervals by authorized Portable Power dealers. DOOSAN TRADING LTD shall be provided with such information as it requires to confirm that these conditions have been complied with. During the warranty period, the authorised Portable Power dealer shall repair or replace, at DOOSAN TRADING LTD’s option, without charge for parts, labour and travel time of mechanics, any part of the Portable Power product which fails because of defects in material or workmanship. The end-user/owner shall provide the authorised Portable Power dealer with prompt written notice of the defect and allow reasonable time for replacement or repair. DOOSAN TRADING LTD may, at its option, request failed parts to be returned to the factory. Transportation of the Portable Power product to the authorised Portable Power dealer for warranty work is the responsibility of the end-user/owner. The warranty does not apply to accessories not manufactured by DOOSAN TRADING LTD. The owner shall rely solely on the warranty, if any, of the respective manufacturers thereof. The warranty does not cover replacement of scheduled service items such as oil, filters, tune-up parts, and other high-wear items. The warranty does not cover damages resulting from abuse, accidents, alterations, use of the Portable Power product with any Tools not approved by DOOSAN TRADING LTD, air flow obstructions, or failure to maintain or use the Portable Power product according to the instructions applicable to it.


DOOSAN TRADING LTD EXCLUDES OTHER CONDITIONS, WARRANTIES OR REPRESENTATIONS OF ALL KINDS, EXPRESSED OR IMPLIED, STATUTORY OR OTHERWISE (EXCEPT THAT OF TITLE) INCLUDING ALL IMPLIED WARRANTIES AND CONDITIONS RELATING TO MERCHANTABILITY, SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE. CORRECTIONS BY DOOSAN TRADING LTD OF NONCONFORMITIES WHETHER PATENT OR LATENT, IN THE MANNER AND FOR THE TIME PERIOD PROVIDED ABOVE, SHALL CONSTITUTE FULFILMENT OF ALL LIABILITIES OF DOOSAN TRADING LTD FOR SUCH NONCONFORMITIES, WHETHER BASED ON CONTRACT, WARRANTY, TORT, NEGLIGENCE, INDEMNITY, STRICT LIABILITY OR OTHERWISE WITH RESPECT TO OR ARISING OUT OF SUCH PRODUCT. THE REMEDIES OF THE END-USER/OWNER SET FORTH UNDER THE PROVISIONS OF THE WARRANTY OUTLINED ABOVE ARE EXCLUSIVE AND THE TOTAL LIABILITY OF DOOSAN TRADING LTD INCLUDING ANY HOLDING, SUBSIDIARY, ASSOCIATED OR AFFILIATED COMPANY OR DISTRIBUTOR WITH RESPECT TO THIS SALE OR THE PRODUCT AND SERVICE FURNISHED HEREUNDER IN CONNECTION WITH THE PERFORMANCE OR BREACH THEREOF, OR FROM DELIVERY, INSTALLATION, REPAIR OR TECHNICAL DIRECTION COVERED BY OR FURNISHED UNDER THIS SALE, WHETHER BASED ON CONTRACT, WARRANTY, TORT, NEGLIGENCE, INDEMNITY, STRICT LIABILITY OR OTHERWISE SHALL NOT EXCEED THE PURCHASE PRICE OF THE PRODUCT UPON WHICH SUCH LIABILITY IS BASED. DOOSAN TRADING LTD INCLUDING ANY HOLDING, SUBSIDIARY, ASSOCIATED OR AFFILIATED COMPANY AND DISTRIBUTOR SHALL IN NO EVENT BE LIABLE TO THE END-USER/OWNER, ANY SUCCESSORS IN INTEREST OR ANY BENEFICIARY OR ASSIGNEE RELATING TO THIS SALE FOR ANY CONSEQUENTIAL, INCIDENTAL, INDIRECT, SPECIAL OR PUNITIVE DAMAGES ARISING OUT OF THIS SALE OR BY ANY BREACH THEREOF, OR ANY DEFECT IN, OR FAILURE OF, OR MALFUNCTION OF THE PRODUCT UNDER THIS SALE, WHETHER BASED UPON LOSS OF USE, LOST PROFITS OR REVENUE, INTEREST, LOST GOODWILL, WORK STOPPAGE, IMPAIRMENT OF OTHER GOODS, LOSS BY REASON OF SHUTDOWN OR NON-OPERATION, INCREASED EXPENSES OF OPERATION OR CLAIMS OF USER OR CUSTOMERS OF THE USER FOR SERVICE INTERRUPTION WHETHER OR NOT SUCH LOSS OR DAMAGE IS BASED ON CONTRACT, WARRANTY, TORT, NEGLIGENCE, INDEMNITY, STRICT LIABILITY OR OTHERWISE.


2.4 LIGHT TOWER WARRANTY

WARRANTY STATEMENT – LIGHT TOWER

WARRANTY LIGHT TOWER

DOOSAN TRADING LTD warrants to its authorised dealers, who in turn warrant to the end-user/owner that each new Light tower will be free from proven defects in material and workmanship for twelve months from the date of delivery to the end-user/owner or 2000 hours of machine usage, whichever occurs first. During the warranty period, the authorised Portable Power dealer shall repair or replace, at DOOSAN TRADING LTD’s option, without charge for parts and labour travel time of mechanics, any part of the Portable Power product which fails because of defects in material or workmanship. The end-user/owner shall provide the authorised Portable Power dealer with prompt written notice of the defect and allow reasonable time for replacement or repair. DOOSAN TRADING LTD may, at its option, request failed parts to be returned to the factory. Transportation of the Portable Power product to the authorized Portable Power dealer for warranty work is the responsibility of the end-user/owner. Service schedules must be adhered to, documented and genuine parts / lubricants must be used. The warranty does not cover oils and lubricants, coolant fluids, filter elements, bulbs, fuses, ignition system parts (glow plugs, fuel injection pumps, injectors), alternator fan belts, drive belts when usage equivalent to the maintenance schedule. Pins and bushings are considered to be normal consumable items and are not warranted. The warranty does not apply to tyres or other trade accessories not manufactured by DOOSAN TRADING LTD. The owner shall rely solely on the warranty, if any, of the respective manufacturers thereof. The warranty does not cover replacement of scheduled service items such as oil, filters, tune-up parts, and other high-wear items. The warranty does not cover damages resulting from abuse, accidents, alterations, air flow obstructions, or failure to maintain or use the Portable Power product according to the instructions applicable to it. DOOSAN TRADING LTD EXCLUDES OTHER CONDITIONS, WARRANTIES OR REPRESENTATIONS OF ALL KINDS, EXPRESSED OR IMPLIED, STATUTORY OR OTHERWISE (EXCEPT THAT OF TITLE) INCLUDING ALL IMPLIED WARRANTIES AND CONDITIONS RELATING TO MERCHANTABILITY, SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE. CORRECTIONS BY DOOSAN TRADING LTD OF NONCONFORMITIES WHETHER PATENT OR LATENT, IN THE MANNER AND FOR THE TIME PERIOD PROVIDED ABOVE, SHALL CONSTITUTE FULFILMENT OF ALL LIABILITIES OF DOOSAN TRADING LTD FOR SUCH NONCONFORMITIES, WHETHER BASED ON CONTRACT, WARRANTY, TORT, NEGLIGENCE, INDEMNITY, STRICT LIABILITY OR OTHERWISE WITH RESPECT TO OR ARISING OUT OF SUCH PRODUCT. THE REMEDIES OF THE END-USER/OWNER SET FORTH UNDER THE PROVISIONS OF THE WARRANTY OUTLINED ABOVE ARE EXCLUSIVE AND THE TOTAL LIABILITY OF DOOSAN TRADING LTD INCLUDING ANY HOLDING, SUBSIDIARY, ASSOCIATED OR AFFILIATED COMPANY OR DISTRIBUTOR WITH RESPECT TO THIS SALE OR THE PRODUCT AND SERVICE FURNISHED HEREUNDER IN CONNECTION WITH THE PERFORMANCE OR BREACH THEREOF, OR FROM DELIVERY, INSTALLATION, REPAIR OR TECHNICAL DIRECTION COVERED BY OR FURNISHED UNDER THIS SALE, WHETHER BASED ON CONTRACT, WARRANTY, TORT, NEGLIGENCE, INDEMNITY, STRICT LIABILITY OR OTHERWISE SHALL NOT EXCEED THE PURCHASE PRICE OF THE PRODUCT UPON WHICH SUCH LIABILITY IS BASED. DOOSAN TRADING LTD INCLUDING ANY HOLDING, SUBSIDIARY, ASSOCIATED OR AFFILIATED COMPANY AND DISTRIBUTOR SHALL IN NO EVENT BE LIABLE TO THE END-USER/OWNER, ANY SUCCESSORS IN INTEREST OR ANY BENEFICIARY OR ASSIGNEE RELATING TO THIS SALE FOR ANY CONSEQUENTIAL, INCIDENTAL, INDIRECT, SPECIAL OR PUNITIVE DAMAGES ARISING OUT OF THIS SALE OR BY ANY BREACH THEREOF, OR ANY DEFECT IN, OR FAILURE OF, OR MALFUNCTION OF THE PRODUCT UNDER THIS SALE, WHETHER BASED UPON LOSS OF USE, LOST PROFITS OR REVENUE, INTEREST, LOST GOODWILL, WORK STOPPAGE, IMPAIRMENT OF OTHER GOODS, LOSS BY REASON OF SHUTDOWN OR NON-OPERATION, INCREASED EXPENSES OF OPERATION OR CLAIMS OF USER OR CUSTOMERS OF THE USER FOR SERVICE INTERRUPTION WHETHER OR NOT SUCH LOSS OR DAMAGE IS BASED ON CONTRACT, WARRANTY, TORT, NEGLIGENCE, INDEMNITY, STRICT LIABILITY OR OTHERWISE.


2.5 LIGHT COMPACTION WARRANTY

WARRANTY STATEMENT – UTILITY WORKMACHINE

WARRANTY LIGHT COMPACTION

DOOSAN TRADING LTD warrants to its authorised dealers, who in turn warrant to the end-user/owner that each new Light Compaction will be free from proven defects in material and workmanship for twelve months from the date of delivery to the end-user/owner. Service schedules must be adhered to, documented and genuine parts / lubricants must be used. The warranty does not cover oils and lubricants, coolant fluids, filter elements, bulbs, fuses, ignition system parts (glow plugs, fuel injection pumps, injectors), alternator fan belts, drive belts when usage equivalent to the maintenance schedule. Pins and bushings are considered to be normal consumable items and are not warranted. During the warranty period, the authorised Portable Power dealer shall repair or replace, at DOOSAN TRADING LTD’s option, without charge for parts, labour and travel time of mechanics, any part of the Portable Power product which fails because of defects in material or workmanship. The end-user/owner shall provide the authorised Portable Power dealer with prompt written notice of the defect and allow reasonable time for replacement or repair. DOOSAN TRADING LTD may, at its option, request failed parts to be returned to the factory. Transportation of the Portable Power product to the authorized Portable Power dealer for warranty work is the responsibility of the end-user/owner. The warranty does not apply to trade accessories not manufactured by DOOSAN TRADING LTD. The owner shall rely solely on the warranty, if any, of the respective manufacturers thereof. The warranty does not cover replacement of scheduled service items such as oil, filters, tune-up parts, and other high-wear items. The warranty does not cover damages resulting from abuse, accidents, alterations, air flow obstructions, or failure to maintain or use the Portable Power product according to the instructions applicable to it. DOOSAN TRADING LTD EXCLUDES OTHER CONDITIONS, WARRANTIES OR REPRESENTATIONS OF ALL KINDS, EXPRESSED OR IMPLIED, STATUTORY OR OTHERWISE (EXCEPT THAT OF TITLE) INCLUDING ALL IMPLIED WARRANTIES AND CONDITIONS RELATING TO MERCHANTABILITY, SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE. CORRECTIONS BY DOOSAN TRADING LTD OF NONCONFORMITIES WHETHER PATENT OR LATENT, IN THE MANNER AND FOR THE TIME PERIOD PROVIDED ABOVE, SHALL CONSTITUTE FULFILMENT OF ALL LIABILITIES OF DOOSAN TRADING LTD FOR SUCH NONCONFORMITIES, WHETHER BASED ON CONTRACT, WARRANTY, TORT, NEGLIGENCE, INDEMNITY, STRICT LIABILITY OR OTHERWISE WITH RESPECT TO OR ARISING OUT OF SUCH PRODUCT. THE REMEDIES OF THE END-USER/OWNER SET FORTH UNDER THE PROVISIONS OF THE WARRANTY OUTLINED ABOVE ARE EXCLUSIVE AND THE TOTAL LIABILITY OF DOOSAN TRADING LTD INCLUDING ANY HOLDING, SUBSIDIARY, ASSOCIATED OR AFFILIATED COMPANY OR DISTRIBUTOR WITH RESPECT TO THIS SALE OR THE PRODUCT AND SERVICE FURNISHED HEREUNDER IN CONNECTION WITH THE PERFORMANCE OR BREACH THEREOF, OR FROM DELIVERY, INSTALLATION, REPAIR OR TECHNICAL DIRECTION COVERED BY OR FURNISHED UNDER THIS SALE, WHETHER BASED ON CONTRACT, WARRANTY, TORT, NEGLIGENCE, INDEMNITY, STRICT LIABILITY OR OTHERWISE SHALL NOT EXCEED THE PURCHASE PRICE OF THE PRODUCT UPON WHICH SUCH LIABILITY IS BASED. DOOSAN TRADING LTD INCLUDING ANY HOLDING, SUBSIDIARY, ASSOCIATED OR AFFILIATED COMPANY AND DISTRIBUTOR SHALL IN NO EVENT BE LIABLE TO THE END-USER/OWNER, ANY SUCCESSORS IN INTEREST OR ANY BENEFICIARY OR ASSIGNEE RELATING TO THIS SALE FOR ANY CONSEQUENTIAL, INCIDENTAL, INDIRECT, SPECIAL OR PUNITIVE DAMAGES ARISING OUT OF THIS SALE OR BY ANY BREACH THEREOF, OR ANY DEFECT IN, OR FAILURE OF, OR MALFUNCTION OF THE PRODUCT UNDER THIS SALE, WHETHER BASED UPON LOSS OF USE, LOST PROFITS OR REVENUE, INTEREST, LOST GOODWILL, WORK STOPPAGE, IMPAIRMENT OF OTHER GOODS, LOSS BY REASON OF SHUTDOWN OR NON-OPERATION, INCREASED EXPENSES OF OPERATION OR CLAIMS OF USER OR CUSTOMERS OF THE USER FOR SERVICE INTERRUPTION WHETHER OR NOT SUCH LOSS OR DAMAGE IS BASED ON CONTRACT, WARRANTY, TORT, NEGLIGENCE, INDEMNITY, STRICT LIABILITY OR OTHERWISE.


2.6 TOOLS WARRANTY

WARRANTY STATEMENT – TOOLS

WARRANTY TOOLS

DOOSAN TRADING LTD warrants to its authorised dealers, who in turn warrant to the end-user/owner that each new Tools will be free from proven defects in material and workmanship for twelve months from the date of delivery to the end-user/owner. Service schedules must be adhered to, documented and genuine parts / lubricants must be used where applicable. The warranty does not cover oils and lubricants and latch front head assembly springs seals dampeners. During the warranty period, the authorised Portable Power dealer shall repair or replace, at DOOSAN TRADING LTD’s option, without charge for parts and labour of mechanics, any part of the Portable Power product which fails because of defects in material or workmanship. The end-user/owner shall provide the authorised Portable Power dealer with prompt written notice of the defect and allow reasonable time for replacement or repair. DOOSAN TRADING LTD may, at its option, request failed parts to be returned to the factory. Transportation of the Portable Power product to the authorized Portable Power dealer for warranty work is the responsibility of the end-user/owner. The warranty does not apply to trade accessories not manufactured by DOOSAN TRADING LTD. The owner shall rely solely on the warranty, if any, of the respective manufacturers thereof. The warranty does not cover replacement of scheduled service items such as oil, filters, tune-up parts, and other high-wear items. The warranty does not cover damages resulting from abuse, accidents, alterations, air flow obstructions, or failure to maintain or use the Portable Power product according to the instructions applicable to it. DOOSAN TRADING LTD EXCLUDES OTHER CONDITIONS, WARRANTIES OR REPRESENTATIONS OF ALL KINDS, EXPRESSED OR IMPLIED, STATUTORY OR OTHERWISE (EXCEPT THAT OF TITLE) INCLUDING ALL IMPLIED WARRANTIES AND CONDITIONS RELATING TO MERCHANTABILITY, SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE. CORRECTIONS BY DOOSAN TRADING LTD OF NONCONFORMITIES WHETHER PATENT OR LATENT, IN THE MANNER AND FOR THE TIME PERIOD PROVIDED ABOVE, SHALL CONSTITUTE FULFILMENT OF ALL LIABILITIES OF DOOSAN TRADING LTD FOR SUCH NONCONFORMITIES, WHETHER BASED ON CONTRACT, WARRANTY, TORT, NEGLIGENCE, INDEMNITY, STRICT LIABILITY OR OTHERWISE WITH RESPECT TO OR ARISING OUT OF SUCH PRODUCT. THE REMEDIES OF THE END-USER/OWNER SET FORTH UNDER THE PROVISIONS OF THE WARRANTY OUTLINED ABOVE ARE EXCLUSIVE AND THE TOTAL LIABILITY OF DOOSAN TRADING LTD INCLUDING ANY HOLDING, SUBSIDIARY, ASSOCIATED OR AFFILIATED COMPANY OR DISTRIBUTOR WITH RESPECT TO THIS SALE OR THE PRODUCT AND SERVICE FURNISHED HEREUNDER IN CONNECTION WITH THE PERFORMANCE OR BREACH THEREOF, OR FROM DELIVERY, INSTALLATION, REPAIR OR TECHNICAL DIRECTION COVERED BY OR FURNISHED UNDER THIS SALE, WHETHER BASED ON CONTRACT, WARRANTY, TORT, NEGLIGENCE, INDEMNITY, STRICT LIABILITY OR OTHERWISE SHALL NOT EXCEED THE PURCHASE PRICE OF THE PRODUCT UPON WHICH SUCH LIABILITY IS BASED. DOOSAN TRADING LTD INCLUDING ANY HOLDING, SUBSIDIARY, ASSOCIATED OR AFFILIATED COMPANY AND DISTRIBUTOR SHALL IN NO EVENT BE LIABLE TO THE END-USER/OWNER, ANY SUCCESSORS IN INTEREST OR ANY BENEFICIARY OR ASSIGNEE RELATING TO THIS SALE FOR ANY CONSEQUENTIAL, INCIDENTAL, INDIRECT, SPECIAL OR PUNITIVE DAMAGES ARISING OUT OF THIS SALE OR BY ANY BREACH THEREOF, OR ANY DEFECT IN, OR FAILURE OF, OR MALFUNCTION OF THE PRODUCT UNDER THIS SALE, WHETHER BASED UPON LOSS OF USE, LOST PROFITS OR REVENUE, INTEREST, LOST GOODWILL, WORK STOPPAGE, IMPAIRMENT OF OTHER GOODS, LOSS BY REASON OF SHUTDOWN OR NON-OPERATION, INCREASED EXPENSES OF OPERATION OR CLAIMS OF USER OR CUSTOMERS OF THE USER FOR SERVICE INTERRUPTION WHETHER OR NOT SUCH LOSS OR DAMAGE IS BASED ON CONTRACT, WARRANTY, TORT, NEGLIGENCE, INDEMNITY, STRICT LIABILITY OR OTHERWISE.


2.7 BATTERY WARRANTY

The warranty period for a Portable Power machine is 24 months from the date of delivery from the unit. The warranty period for Portable Power brand replacement batteries is 24 months from the date of delivery to the end-user/owner. Battery failures on stock machines are not covered after three months. Should a Portable Power battery fail within the warranty period, it must be replaced with another Genuine Portable Power battery in order to qualify for warranty credit.


2.8 REPAIR PARTS WARRANTY

WARRANTY STATEMENT – REPAIR PARTS

WARRANTY REPAIR PARTS

DOOSAN TRADING LTD warrants to the dealer that the replacement parts, manufactured by Portable Power, under normal use and proper maintenance shall be free from defects in workmanship and material for six (6) months after delivery to the end-user/owner, or 1000 hours of machine usage, whichever comes first. During the warranty period, the authorised selling Portable Power dealer shall repair or replace, at Doosan Limited Trading’s option, without charge for parts and labour of mechanics, any spare part which fails because of defects in material and workmanship, provide end-user / owner notifies the authorized Portable Power dealer with prompt written notice of the defect and allows reasonable time for replacement or repair. If a part has been installed on a machine and does not perform its function, or if it fails within its warranty period, a warranty claim must be filed in the normal manner through www.DIIpartner.net. Please ensure that the Claim Type “PARTS CLAIM” is used. When the previous replacement of the component was not covered by warranty, following details have to be provided: 1. A copy of the customer invoice 2. Original installation date 3. Operation hours of the unit when the failed parts was originally installed The warranty does not cover damage or defects in any products caused by overloading or other misuse, neglect or accident. DOOSAN TRADING LTD does not make any warranty as to any product, the performance, stability or purpose for which it was manufactured. DOOSAN TRADING LTD EXCLUDES OTHER CONDITIONS, WARRANTIES OR REPRESENTATIONS OF ALL KINDS, EXPRESSED OR IMPLIED, STATUTORY OR OTHERWISE (EXCEPT THAT OF TITLE) INCLUDING ALL IMPLIED WARRANTIES AND CONDITIONS RELATING TO MERCHANTABILITY, SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE. CORRECTIONS BY DOOSAN TRADING LTD OF NONCONFORMITIES WHETHER PATENT OR LATENT, IN THE MANNER AND FOR THE TIME PERIOD PROVIDED ABOVE, SHALL CONSTITUTE FULFILMENT OF ALL LIABILITIES OF DOOSAN TRADING LTD FOR SUCH NONCONFORMITIES, WHETHER BASED ON CONTRACT, WARRANTY, TORT, NEGLIGENCE, INDEMNITY, STRICT LIABILITY OR OTHERWISE WITH RESPECT TO OR ARISING OUT OF SUCH PRODUCT. THE REMEDIES OF THE END-USER/OWNER SET FORTH UNDER THE PROVISIONS OF THE WARRANTY OUTLINED ABOVE ARE EXCLUSIVE AND THE TOTAL LIABILITY OF DOOSAN TRADING LTD INCLUDING ANY HOLDING, SUBSIDIARY, ASSOCIATED OR AFFILIATED COMPANY OR DISTRIBUTOR WITH RESPECT TO THIS SALE OR THE PRODUCT AND SERVICE FURNISHED HEREUNDER IN CONNECTION WITH THE PERFORMANCE OR BREACH THEREOF, OR FROM DELIVERY, INSTALLATION, REPAIR OR TECHNICAL DIRECTION COVERED BY OR FURNISHED UNDER THIS SALE, WHETHER BASED ON CONTRACT, WARRANTY, TORT, NEGLIGENCE, INDEMNITY, STRICT LIABILITY OR OTHERWISE SHALL NOT EXCEED THE PURCHASE PRICE OF THE PRODUCT UPON WHICH SUCH LIABILITY IS BASED. DOOSAN TRADING LTD INCLUDING ANY HOLDING, SUBSIDIARY, ASSOCIATED OR AFFILIATED COMPANY AND DISTRIBUTOR SHALL IN NO EVENT BE LIABLE TO THE END-USER/OWNER, ANY SUCCESSORS IN INTEREST OR ANY BENEFICIARY OR ASSIGNEE RELATING TO THIS SALE FOR ANY CONSEQUENTIAL, INCIDENTAL, INDIRECT, SPECIAL OR PUNITIVE DAMAGES ARISING OUT OF THIS SALE OR BY ANY BREACH THEREOF, OR ANY DEFECT IN, OR FAILURE OF, OR MALFUNCTION OF THE PRODUCT UNDER THIS SALE, WHETHER BASED UPON LOSS OF USE, LOST PROFITS OR REVENUE, INTEREST, LOST GOODWILL, WORK STOPPAGE, IMPAIRMENT OF OTHER GOODS, LOSS BY REASON OF SHUTDOWN OR NON-OPERATION, INCREASED EXPENSES OF OPERATION OR CLAIMS OF USER OR CUSTOMERS OF THE USER FOR SERVICE INTERRUPTION WHETHER OR NOT SUCH LOSS OR DAMAGE IS BASED ON CONTRACT, WARRANTY, TORT, NEGLIGENCE, INDEMNITY, STRICT LIABILITY OR OTHERWISE.


3. DEALER COMPENSATION

3.1 DEALER COMPENSATION METHOD

Payment by Doosan Trading Limited for warranty repairs performed during the first year of life of a machine by an authorised dealer is made through the processing of a Warranty Claim. This claim must be submitted within 30 days from date of repair. Any claim submitted after 30 days from date of repair will be considered late and subject to denial. Any claim that has been processed may be appealed within 90 days from date of settlement. The appeal on claims denied must be made online. When a claim has been rejected twice, it can not be appealed again. The appeal on claims partially accepted, must be done in writing to the Doosan Trading Limited Warranty Department. After 90 days, no further action can be taken on the warranty claim. Any claim where further information is required must be replied to within twenty one days.

PARTS COMPENSATION – STANDARD WARRANTY

Warranty parts payment will be on the basis of current dealer net.

LABOUR COMPENSATION – STANDARD WARRANTY

Dealer credit for warranty labour will be according to the agreed dealer labour rate: 1. If a ‘‘Suggested Service Times’’ is not listed, the Doosan Trading Limited Warranty Department

will indicate the time given. Engineering changes may cause ‘‘Suggested Service Times’’ to change from time to time without notice. The latest Suggested Service Times manual can be downloaded from the Bobcatnet-esa website in the Portable Power section.

2. Diagnostic and clean up time are not part of the "Suggested Service Times" and are out of the

control of Doosan Trading Limited. Therefore, they will not be reimbursed. 3. Doosan Trading will allow an administration time of 15 minutes to obtain supporting technical

machine documentation such as diagnostic printouts (where necessary). 4. Service work required to rework a dealer performed repair will not be compensated for.

TRAVEL TIME COMPENSATION – STANDARD WARRANTY

Travel time compensation for warranty work will be limited to a maximum eight (8) hours per claim, multiplied by the dealer’s adjusted shop rate. Distance must appear on the claim, otherwise it will be considered incomplete and the claim will returned. The location of the repair is to be indicated by reporting the name of the city where the repair was done. Repeat journeys caused by lack of phone troubleshooting and/or repair preparation will not be covered under warranty. Travel compensation for dealer rental machines will be limited to four (4) hours. Travel time is not compensated for Tools & Light Compaction.


3.2 REPAIRS BY NON RETAILING DEALER

In the event where a dealer needs to repair a machine under warranty (within the first 12 months after delivery) that was originally retailed by another dealer, Doosan Trading Limited will reimburse labour time, travel time and mileage at full dealer shop rate. To obtain this special reimbursement conditions, the repairing dealer needs to submit an SMR claim which will be processed accordingly by the Doosan Trading Limited Warranty department.

3.3 SPECIALIST REPAIRS BY THIRD PARTY

In the event where a dealer does require a third party supplier to carry out a specialist repair on a unit under warranty, the dealer must submit a quote for repair to the District Aftermarket manager. Upon his approval and completion of the warranty work, the dealer files an SMR claim with the supporting documentation and detail.


4. ELECTRONIC WARRANTY CLAIM TAVANT

DIIPARTNER.NET ELECTRONIC WARRANTY CLAIM SYSTEM

The Electronic Warranty Claim System is designed to allow Portable Power dealerships to communicate on a two way link to Doosan Trading Ltd. This holds many benefits to the user: It allows dealerships to submit warranty claims electronically Elimination of paper flow and mailing requirements Easy-to-fill-out claims

HOW TO USE THE DIIPARTNER.NET ELECTRONIC WARRANTY CLAIM SYSTEM

Check the aftersales system training manual. To get a copy, please contact the Doosan Trading warranty department or download it from www.DIIpartner.net. Service Manager Review (SMR) claims Before submitting an SMR claim, the Dealer must contact their DAM for prior approval before sending the claim for DSM review: Below is the list of reasons for SMR claims: Second failure of a Major component Past Submission Date Out of Warranty Extra Labor Time Engine Replacement Claim Value over Eur7,500 GBP6,000 USD11,000


5. FIELD MODIFICATION

5.1 FIELD MODIFICATION TYPES

Doosan Trading Ltd. may request its dealers to carry out field modifications on Portable Power products. These modifications may be needed on retailed and dealer inventory machines. The necessity for a field modification is generally due to safety, excessive component failure or improved performance. There are 3 types of field modification programmes:

CLASS AA

Class AA campaigns are mandatory and intended to resolve safety related issues. Portable Power will supply you with the parts and instructions and request you to modify your affected units. The parts will be shipped to your free of charge. Reimbursement for the labour and travel will be according to the Service Letter specification and can be obtained through the pre-prepaired warranty claim in the Tavant system. Please note that completion time of AA field modifications may affect your Dealer Value Package results. Please consult the Dealer Value Package rules for rules and information.

CLASS A

Class A campaigns are mandatory and intended to improve product quality and reliability. Portable Power will supply you with the parts and request you to modify your affected units. The parts will be shipped to your free of charge. Reimbursement for the labour and travel will be according to the Service Letter specification and can be obtained thourgh the pre-prepaired warranty claim in the Tavant system.

CLASS B

Class B field modification campaigns are not mandatory. These campaigns adress concerns that may appear when a unit is used in particular applications or circumstances. As this type of modification is not mandatory, Portable Power will supply you with the instructions and will ask you to order the nesecary kits from Portable Power Spare Parts Service. When ordering class B modification kits, you are to use the kit reference which is starting with 11XXXX. Do not order single parts. These kits need to be orderedby standard order class. Portable Power Spare Parts will be supplying these kits to you and following the delivery you will receive a invoice for a value. Reimbursement for the labour and travel will be according to the Service Letter specification and can be obtained thourgh the pre-prepaired warranty claim in the Tavant system. The value that was invoiced to you for the delivery of the parts will be pre-encoded in the warranty claim and will be reimbursed to you through the same warranty claim.

OVERVIEW

Class Type Parts

AA Safety related Mandatory Shipped to you free of charge

A Product improvement Mandatory Shipped to you free of charge

B Product improvement Optional To be ordered at BPS

In the case it would be impossible to attend the unit for modification, it is the dealers responsibility.


5.2 FIELD MODIFICATION WARRANTY CLAIM

Payment by Doosan Trading Limited for field modifications performed by an authorised dealer is made through the processing of a Field Modification Warranty Claim. This claim must be submitted within 30 days from date of repair. Any claim submitted after 30 days from date of repair will be considered late and subject to denial. Any claim that has been processed may be appealed within 90 days from date of settlement. The appeal on claims denied must be made online. When a claim has been rejected twice, it can not be appealed again. The appeal on claims partially accepted, must be done in writing to the Doosan Trading Limited Warranty Department. After 90 days, claim will stand as is. Any request for further information must be answered within 21 days. In order to receive the appropriate credit for the repairs performed, the following guidelines must be followed: 1. If additional parts are requested, report them on the claim. Do not send in a separate claim for

the parts. 2. Doosan Trading Limited may require you to transfer field modification kits to another dealer. In

that case, please include all paperwork with the parts, service letter, and installation instructions. Doosan Trading Limited will remove the notification from the original dealer inbox and send a new notification to the receiving dealer.

warranty policy and procedure manual doosan portable power ... › emea... · 1.1 warranty...

Documents