WARREN SHANE PALMER704 Front St. E P.O. Box 305, Coeburn, VA 24230

wspalmer41@yahoo.com (276) 202-3003

QUALIFICATIONS PROFILE

Versatile and goal-oriented professional with demonstrated achievements meeting complex objectives andsupporting broad range of operations to excel in a Customer Service/IT capacity.

Customer Service: Excellent customer service skills honed through 20+ years of success meeting

individual client needs. Strong communication skills to resolve issues and address complaints, resulting insales growth.

Information Technology: Possess a Bachelor’s Degree in Information Technology and Associate’s

Degree in Management and Computer Information Systems demonstrating in-depth knowledge of networkadministration and network maintenance, including security management, e-mail systems, and applicationssupport.

Leadership &Teamwork: Outstanding leadership and organizational abilities to provide staff support and

lead staff training and development.

Key Strengths: A quick learner with a high attention to detail and positive work ethic. Proficient in website

and portal monitoring, data backup and retrieval, and data privacy applications as well as Microsoft Wordand word processing applications.

EDUCATION

Bachelor of Science in Information Technology (2014)KING UNIVERSITY, Bristol, TN

Associate of Applied Science in Specialization in Management and Computer Information Systems (1996)

MOUNTAIN EMPIRE COMMUNITY COLLEGE, Big Stone Gap, VA

EXPERIENCE HIGHLIGHTS

RENT A CENTER, Big Stone Gap, VAAccount Manager, 2014-Present

Tasked with overseeing client accounts, managing administrative functions in recording each delivery, andproducing the proper documentation before items leave the warehouse. Maintain and submit customerreceipts as well as order and delivery fees.

Demonstrate a dedication to excellence and strong organizational skills, outlining the most effective andefficient routes while corresponding with customers to ensure on-time deliveries.

Reduce damage to customer goods, taking on additional responsibilities in loading vehicles, properlysecuring items, and safely operating company trucks for local pick-ups and deliveries.

Improved customer experiences and satisfaction, promptly addressing all customer requests andcomplaints.

MAGIC MART, Norton, VAStock Clerk, 2009-2014

Engaged to facilitate the safe transfer of stock and materials between storage and production areas andloading docks. Supported shipping and receiving, loading and unloading ship cargo, stocking incoming items,and completing item deliveries.

Employed a solutions- and customer-oriented work ethic, proactively resolving issues and responding tocustomer requests in a prompt and efficient manner.

Took on various duties spanning cleaning, stocking, and coordinating tasks while promoting positive andcourteous customer engagement.

BURGER KING, Norton, VAShift Manager, 1995-2009

Oversaw all aspects of customer service and staff management, providing excellent and efficient customerservice. Organized shift schedules, cross-trained employees, and adopted an exemplary leadership approachto steer seamless operations in accordance with cash, security, inventory and labor policies.