WATER, A SOURCE OF VALUE FOR INDUSTRY

IMPROVING PERFORMANCE AND COSTSTHROUGH EFFICIENT WATER MANAGEMENT

In most industries, water is a critical part of the manufacturing

process and needs to be discharged in conditions compliant with

environmental legislation.

Ondeo Industrial Solutions (SUEZ ENVIRONNEMENT) brings together

under one roof all the expertise, experience and skills required to

help each industry define, implement and operate appropriate and

evolving water management solutions which are fully compliant

with stringent health, safety and environmental regulations and

standards.

Our expertise in effective and proven technologies, combined with

our innovative approach to contractual, financial and social aspects

of projects, is now widely recognised across Europe, demonstrated

in our many and varied projects and contracts, of all sizes and in all

industrial sectors.

As a reliable partner to industry, we know and understand your

business and bring you the benefit of our own area of expertise.

Samy BenoudizChief Executive Officer

YOUR PARTNER FOR SUSTAINABLE INDUSTRIAL WATER MANAGEMENT

OUR VALUE PROPOSITIONOur value proposition is designed to meet your strategic water managementobjectives, taking account of your production activities and future development:

• Availability and reliability of the quantity and quality of water resources

• Suitability and performance of processes

• Optimisation of output and lifecycle cost of facilities

• Continuous improvement programmes

• Performance contracts

• Management of environmental compliance

• Water reduction, reuse, recycling

OUR PARTNERSHIP APPROACHOur partnership approach comprises five key components:

Ondeo Industrial Solutions (SUEZ ENVIRONNEMENT), brings you the benefit of its unparalleled experience and expertise throughout the entire water cycle and for all industrial water applications.

From raw water to wastewater and sludge disposal, our team works with you to evaluate, design, deliver and implement solutions tailored to your production and management requirements.

Our expertise, technologies and commitment to results and performance guarantee a long-term partnership that adds value to your activities.

• AUDITSAn expert assessment of your water usage and the performance of your facilities allows us to identify possibleimprovements, the associated risks, available options and their value creation potential.

• DEFINITION OF OBJECTIVES AND PERFORMANCE CRITERIAWe propose solutions based on precise criteria in terms of performance and results, allowing you to accurately assessthe value delivered by a short, medium or long-term project.

• IMPLEMENTATIONOur solutions are implemented on the basis of our design/build, project management and operational capabilities, under a customised contractual framework.

• MONITORING AND REPORTINGAppropriate methods and technologies to monitor and report results ensure a transparent view of the performance of a project and drive its success.

• CONTINUOUS IMPROVEMENTTo ensure successful long-term partnerships, we recommend and deliver improvements to enhance the value ofa project or undertaking over time, on the basis of best practices and innovations acquired from our wide experience.

YOUR SOLUTION,OUR SKILLS

• Consultancy and advice

• Audits, diagnostics and troubleshooting

• Laboratory and analytical services

• Refurbishments / upgrades of existing facilities

• Design / build of extensions or new facilities

• Equipment and related services

• Mobile treatment units

• Technical assistance to operations

• Operations and maintenance

• Outsourcing

ONDEO ISKEY FIGURES

SUEZ ENVIRONNEMENTKEY FIGURES

Turnover of €137 million in 2009

700 employees in Europe

1,800 process water treatment plants built

2,000 wastewater treatment plants built

200 operating and service contracts

Turnover of €12,3 billionin 2009, 76% of which was generated in Europe

65,900 employees worldwide

90 million people supplied with drinking water

58 million people benefit from our wastewater treatment services

46 million people benefit from our waste management services

ONDEO ISis a subsidiary ofSUEZ ENVIRONNEMENT

RESPONDINGTO YOUR NEEDS

Optimising your production process

Efficient water usageFlow and load surveys

Quality ControlPerformance and capacity of equipment

Controlling costsSustainability

CompetitivenessInnovation

Improving the reliability and safety of your

production processAnalysis of your water cycle

Analysis of pinch pointsInstallation of systems tailored to your needs

Complying with environmental standards

Regulatory complianceWastewater flow reduction

and quality improvementSustainable development

Enhancing your image

EFFECTIVE MANAGEMENTOF THE WATER CYCLE

EXCELLENCE “À LA CARTE”From raw water to wastewater and

sludge treatment /disposal, Ondeo Industrial Solutions offers you the optimum package of skills and services.

Our expertise ranges from a global approach to the provision of specific services.

DESIGN / BUILDOn the basis of your individual requirements, our engineers design innovative

systems, from simple refurbishments to completely new installations. They help you to identify the needs, to design and to build a solution that meets your business drivers.

EQUIPMENTAs a leading provider in high performance water treatment systems, we offer a unique range of packaged plants. Our compact, economical and easy-to-use units are typically supplied on skids or as stand-alone systems, ready for connection.

OPERATION / OPTIMISATIONOur professional and qualified staff operate and maintain your facilities. We provide personalised service contracts tailored to your requirements

and resources.Our organisation and operating procedures comply with stringent

standards in terms of health and safety, supervision, on-call services and reporting. Optimisation projects ensure continuous improvement in the

performance and capacity of the facilities under our management.

wastewatertreatment

re-use

sludgetreatment

treated waterto recipientenvironment

recycling

production

stormwater

fire,washing

surface water

ground water

cooling

power /steam

temporary supply

towns / mainswater

production ofprocess waters

A SOLUTION TO MEET EVERY CHALLENGEOur professional staff select the appropriate resources from our portfolio of technologies, expertise, know-how and methods to deliver efficient and sustainable design and operating solutions at each stage of the industrial water cycle

WATER RESOURCES• Boreholes• Surface water intakes• Desalination of sea or

brackish water• Protection and

management of the quantity and quality of water resources

• Alternative or emergency supplies

• Reuse

PROCESS WATER• Industrial water• Pure water• Ultra-pure water• Physico-chemical and

membrane technologies• Protection: scaling,

deposition, corrosion and biological control

• Recycling

WASTEWATER / EFFLUENT• Flow separation• Physico-chemical

treatments• Aerobic and anaerobic

biological treatments• Specialist treatments

(hydrocarbons, nitrogen, phosphorus)

• Reuse of wastewater• Treatment of third-party

effluents

SLUDGE AND BY-PRODUCTS• Reduction of sludge

volume• In-situ treatment: digestion,

dehydration, drying• Sludge disposal and waste

management• By-products recovery

OUR EXPERTISE

• A management system certified to ISO 9001 (Quality), ISO 14001 (Environment), OHSAS 18001 (Health & Safety), UIC DT 78 (Health & Safety for the Chemical and Petrochemical Industries) and MASE (Safety) ensures compliance with stringent frames of reference in this sector.

• All our employees receive practical training in their respective areas of responsibility and have the required accreditations in their specialist fields.

• HSEQ audits of operational sites and construction sites, with action plans and measurement of any gaps.

• A crisis management process to manage any emergency situations.

OUR COMMITMENT

• Our HSEQ policy is based on no harm to people or to the environment. HSEQ is our number one priority and we have comprehensive systems and behavioural safety programmes to drive performance.

• Our HSEQ Department ensures adherence to this policy, monitors performance and reports regularly to the Group’s Management Committee.

• Every manager is personally involved in implementing our HSEQ policy in order to achieve the specified objectives.

HEALTH,SAFETY,ENVIRONMENT,QUALITY

AERONAUTICS,AUTOMOTIVE

AIR FRANCE

DASSAULT

EADS – AIRBUS

FIAT

FORD

PSA

RENAULT

SAFRAN

PHARMACEUTICAL,COSMETICS,FINE CHEMICALS

AKZO NOBEL

BASF

BAXTER

BRISTOL MYERS SQUIBB

GSK

L’ORÉAL

NOVARTIS

PFIZER

PROCTER & GAMBLE

SANOFI AVENTIS

FOOD AND BEVERAGE

3A - SODIAAL

ANDIA LACTEOS

BEL GROUP

BONDUELLE

DANONE

ENTREMONT

LACTALIS

MARS-MASTERFOODS

UNILEVER

MICROELECTRONICS

ALCATEL

ATMEL

CELESTICA

PHILIPS

SIEMENS

STMICROELECTRONICS

THALES

OUR WATER EXPERTISEIN YOUR BUSINESS,

OUR EUROPEAN NETWORK OF SKILLS

Combining our expertise and your company’s know-how and business drivers, we will achieve a water cycle that delivers minimum cost, maximum reliability and safety, sustainable environmental performance and the optimum life cycle management of your water and utility assets.

Our European network of branches and skills provides each industrial customer with a tailored response to its local requirements. It guarantees service, proximity and the benefit of the experience Ondeo Industrial Solutions has built up over a broad base of installations in Europe and beyond.

A few references from our 3,800 projectsand 200 operating contracts

CHEMICALS

AJINOMOTO

ARKEMA

ESTEVE QUIMICA

EVONIK

INEOS

RHODIA

SOLVAY

POWER

ALSTOM

COMURHEX (AREVA GROUP)

CPCU

EDF

ELECTRABEL

E.ON

GDF SUEZ

IBERDROLA

SCOTTISH POWER

UNION FENOSA

PULP AND PAPER

AHLSTROM

ARJO WIGGINS

CASCADES

HOLMEN

MREAL

NORSKE SKOG

SMURFIT

METALLURGY, IRON AND STEEL

ACERALIA

ACERINOX

ARCELORMITTAL

ASCOMETAL

CEZUS AREVA

RENCAST

SEVERSTAL

VALLOUREC

GLASS

ESSILOR

OWENS-ILLINOIS

SAINT-GOBAIN GROUP

OIL AND PETROCHEMICAL

BP

CHEVRON TEXACO

ENI

EXXON MOBIL

INEOS

REPSOL

SHELL

TOTAL

ONDEO INDUSTRIAL SOLUTIONSTOUR CB 2116, PLACE DE L’IRIS92040 PARIS LA DÉFENSE CEDEXFRANCETEL.: +33 1 58 81 74 00FAX: +33 1 58 81 74 01www.ONDEO-IS.COMCOMMUNICATIONS @ONDEO-IS.COM

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