waterhouse - recovery prescription: how assessment data can drive corporate results

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PredictiveResults.com Recovery Prescription: How Assessment Data Can Drive Corporate Results Steve Waterhouse President Predictive Results [email protected]

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Page 1: Waterhouse - Recovery Prescription:  How Assessment Data Can Drive Corporate Results

Pre

dict

iveR

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ts.c

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Rec

over

y P

resc

riptio

n:

How

Ass

essm

ent D

ata

Can

D

rive

Cor

pora

te R

esul

ts

Ste

ve W

ater

hous

eP

resi

dent

Pre

dict

ive

Res

ults

Ste

ve@

pred

ictiv

eres

ults

.com

Page 2: Waterhouse - Recovery Prescription:  How Assessment Data Can Drive Corporate Results

Pre

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Whe

re A

re W

e?

Page 3: Waterhouse - Recovery Prescription:  How Assessment Data Can Drive Corporate Results

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How

The

Eco

nom

y A

ffect

s O

ur S

taff

Sal

espe

ople

wor

k ha

rder

for

less

Man

ager

s ha

ve m

ore

dire

ct r

epor

ts

Eve

ryon

e ha

s in

crea

sed

wor

kloa

ds

Man

y pe

ople

with

exp

ande

d re

spon

sibi

litie

s

Peo

ple

are

doin

g w

ork

they

wer

e no

t hire

d fo

r

Peo

ple

stay

in jo

bs th

ey d

islik

e

Page 4: Waterhouse - Recovery Prescription:  How Assessment Data Can Drive Corporate Results

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How

The

Eco

nom

y A

ffect

s O

ur C

ompa

ny

Sal

es d

ecre

ase

Man

ager

s ge

t poo

rer

resu

lts

Str

ess

incr

ease

s ab

sent

eeis

m a

nd m

ista

kes

Peo

ple

fail

at e

xpan

ded

resp

onsi

bilit

ies

Peo

ple

grip

e ab

out w

ork,

de-

mot

ivat

ing

othe

rs

Peo

ple

prep

are

to m

ove

at th

e fir

st o

ppor

tuni

ty

Page 5: Waterhouse - Recovery Prescription:  How Assessment Data Can Drive Corporate Results

Pre

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It’s

Not

All

Bad

New

s

Take

n on

new

pro

ject

s: 5

3%

Gai

ned

mor

e re

spon

sibi

lity:

52%

Take

n on

mor

e ch

alle

ngin

g w

ork:

52%

Had

mor

e in

tera

ctio

ns w

ith m

anag

emen

t: 44

%

Had

mor

e in

tera

ctio

ns w

ith c

lient

s or

cus

tom

ers:

38

%

Bee

n pr

omot

ed: 1

2%

Sou

rce:

200

9 A

ccou

ntem

ps S

tudy

Page 6: Waterhouse - Recovery Prescription:  How Assessment Data Can Drive Corporate Results

Pre

dict

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Our

Job

•M

axim

ize

prod

uctiv

ity

•Im

prov

e jo

b sa

tisfa

ctio

n

•R

educ

e un

wan

ted

turn

over

, abs

ente

eism

• H

elp

impr

ove

com

pany

res

ults

in d

ownt

urn

• P

repa

re c

ompa

ny fo

r re

cove

ry

Page 7: Waterhouse - Recovery Prescription:  How Assessment Data Can Drive Corporate Results

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dict

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esul

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Str

ess

is N

ot A

lway

s V

isib

le

Page 8: Waterhouse - Recovery Prescription:  How Assessment Data Can Drive Corporate Results

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Idea

l

•T

his

is a

sam

ple

text

box

for

visu

al c

ompa

rison

w

ith th

e ba

nner

info

.

•T

his

is a

sam

ple

text

box

for

visu

al c

ompa

rison

w

ith th

e ba

nner

info

.

•T

his

is a

sam

ple

text

box

for

visu

al c

ompa

rison

w

ith th

e ba

nner

info

.

•T

his

is a

sam

ple

text

box

for

visu

al c

ompa

rison

w

ith th

e ba

nner

info

. Thi

s is

a s

ampl

e te

xt b

ox fo

r vi

sual

com

paris

on w

ith th

e ba

nner

info

.

Page 9: Waterhouse - Recovery Prescription:  How Assessment Data Can Drive Corporate Results

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dict

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esul

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Job

Str

ess

•T

his

is a

sam

ple

text

box

for

visu

al c

ompa

rison

w

ith th

e ba

nner

info

.

•T

his

is a

sam

ple

text

box

for

visu

al c

ompa

rison

w

ith th

e ba

nner

info

.

•T

his

is a

sam

ple

text

box

for

visu

al c

ompa

rison

w

ith th

e ba

nner

info

.

•T

his

is a

sam

ple

text

box

for

visu

al c

ompa

rison

w

ith th

e ba

nner

info

. Thi

s is

a s

ampl

e te

xt b

ox fo

r vi

sual

com

paris

on w

ith th

e ba

nner

info

.

Page 10: Waterhouse - Recovery Prescription:  How Assessment Data Can Drive Corporate Results

Pre

dict

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esul

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Une

mpl

oym

ent S

tres

s

•T

his

is a

sam

ple

text

box

for

visu

al c

ompa

rison

w

ith th

e ba

nner

info

.

•T

his

is a

sam

ple

text

box

for

visu

al c

ompa

rison

w

ith th

e ba

nner

info

.

•T

his

is a

sam

ple

text

box

for

visu

al c

ompa

rison

w

ith th

e ba

nner

info

.

•T

his

is a

sam

ple

text

box

for

visu

al c

ompa

rison

w

ith th

e ba

nner

info

. Thi

s is

a s

ampl

e te

xt b

ox fo

r vi

sual

com

paris

on w

ith th

e ba

nner

info

.

Page 11: Waterhouse - Recovery Prescription:  How Assessment Data Can Drive Corporate Results

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dict

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esul

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Sca

n F

or T

roub

le

Page 12: Waterhouse - Recovery Prescription:  How Assessment Data Can Drive Corporate Results

Pre

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Job

Cre

ep

•R

espo

nsib

ilitie

s in

crea

se

•P

ace

of w

ork

incr

ease

s

•S

kills

req

uire

d ch

ange

•R

epor

ting

stru

ctur

e ch

ange

s

•W

ork

hour

s ch

ange

•T

rain

ing

cut b

ack

Page 13: Waterhouse - Recovery Prescription:  How Assessment Data Can Drive Corporate Results

Pre

dict

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esul

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How

Impo

rtan

t is

Job

Fit

•N

et g

row

th o

f 24%

•T

urno

ver

redu

ced

to “

12.4

% fr

om a

hig

h of

25%

• R

even

ues

incr

ease

d 21

% w

ithin

one

yea

r

• S

ales

dou

bled

• C

usto

mer

ser

vice

rat

ings

jum

ped

15%

• M

arke

t sha

re h

as r

isen

6%

• S

taff

redu

ced

by 3

0%

• B

otto

m L

ine

savi

ngs…

$1 m

illio

n

Sou

rce:

Ass

essm

ent

clie

nt c

ase

stud

ies

Page 14: Waterhouse - Recovery Prescription:  How Assessment Data Can Drive Corporate Results

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Job

Fit

Mat

ters

–S

ales

Page 15: Waterhouse - Recovery Prescription:  How Assessment Data Can Drive Corporate Results

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Job

Fit

Mat

ters

-Tu

rnov

er

Page 16: Waterhouse - Recovery Prescription:  How Assessment Data Can Drive Corporate Results

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esul

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Job

Fit

Mat

ters

–C

usto

mer

Ser

vice

Page 17: Waterhouse - Recovery Prescription:  How Assessment Data Can Drive Corporate Results

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Exa

mpl

e: A

naly

zing

Typ

ical

S

ales

Per

son

Bef

ore

Now

Sel

l Fro

m L

eads

M

ust C

old

Cal

l

Sel

ling

to B

uyer

s

Sel

ling

to C

EO

’s

Sel

l on

Fea

ture

or

Pric

eS

ell o

n R

OI

Hig

h M

argi

nsLo

w M

argi

ns

60 M

onth

s Te

st30

Day

Tes

t

Hig

h B

ase

Plu

sC

omm

issi

on O

nly

Page 18: Waterhouse - Recovery Prescription:  How Assessment Data Can Drive Corporate Results

Pre

dict

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Hig

h Ti

de

Page 19: Waterhouse - Recovery Prescription:  How Assessment Data Can Drive Corporate Results

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Page 20: Waterhouse - Recovery Prescription:  How Assessment Data Can Drive Corporate Results

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Tide

Is O

ut!

Page 21: Waterhouse - Recovery Prescription:  How Assessment Data Can Drive Corporate Results

Pre

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Wha

t Can

We

Do

-A

sses

s

Ree

valu

ate

jobs

for

beha

vior

al/s

kill

need

s

Ass

ess

curr

ent e

mpl

oyee

s fo

r fit

Sca

n fo

r st

ress

Page 22: Waterhouse - Recovery Prescription:  How Assessment Data Can Drive Corporate Results

Pre

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Wha

t Can

We

Do

-A

djus

t

Equ

ip m

anag

ers

to u

nder

stan

d, c

omm

unic

ate

and

mot

ivat

e m

ore

effe

ctiv

ely

Mov

e pe

ople

to s

ituat

ions

that

fit

Tra

in to

Impr

ove

Ski

lls

Pro

vide

Sup

port

in W

eak/

poor

fit A

reas

Adj

ust J

ob R

equi

rem

ents

Upg

rade

you

r st

aff

Page 23: Waterhouse - Recovery Prescription:  How Assessment Data Can Drive Corporate Results

Pre

dict

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Wha

t Hap

pens

Nex

t?

Page 24: Waterhouse - Recovery Prescription:  How Assessment Data Can Drive Corporate Results

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Pre

pare

for

Rec

over

y

•C

onne

ct w

ith to

p pe

rfor

mer

s

•F

ix s

tres

sful

situ

atio

ns n

ow

•P

rovi

de lo

ng-t

erm

vie

w

• E

nsur

e m

anag

ers

are

send

ing

posi

tive

mes

sage

• R

ecog

nize

that

pro

blem

s ar

e no

t alw

ays

obvi

ous

Page 25: Waterhouse - Recovery Prescription:  How Assessment Data Can Drive Corporate Results

Pre

dict

iveR

esul

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Rec

over

y P

resc

riptio

n:

How

Ass

essm

ent D

ata

Can

D

rive

Cor

pora

te R

esul

ts

Ste

ve W

ater

hous

eP

resi

dent

Pre

dict

ive

Res

ults

Ste

ve@

pred

ictiv

eres

ults

.com

Page 26: Waterhouse - Recovery Prescription:  How Assessment Data Can Drive Corporate Results

Pre

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iveR

esul

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Cas

e S

tudi

esJo

hnso

nvill

e S

ausa

ge h

as fo

und

the

(ass

essm

ents

) to

be

an

inva

luab

le c

ompo

nent

of t

heir

com

preh

ensi

ve le

ader

ship

pr

ogra

ms.

By

help

ing

man

ager

s id

entif

y an

d un

ders

tand

thei

r ow

n m

anag

emen

t an

d le

ader

ship

sty

les,

they

pro

vide

a r

oadm

ap

for

enha

nced

team

wor

k, p

rofe

ssio

nal g

row

th a

nd o

rgan

izat

iona

l su

cces

s.

“(A

sses

smen

ts a

re)

a co

nfid

ence

bui

lder

. Rel

ying

on

your

ex

peri

ence

and

intu

ition

is n

ot e

noug

h. T

hey

give

s yo

u an

in

sigh

t tha

t you

can

not g

et a

ny o

ther

way

. It

give

s yo

u so

met

hing

tang

ible

.”

The

kno

wle

dge

from

the

trai

ning

pro

vide

d m

anag

ers

with

in

form

atio

n re

gard

ing

wha

t m

otiv

ated

thei

r te

am f

or e

very

day

prod

uctiv

ity a

nd s

ucce

ss.

It he

lped

em

ploy

ees

gain

a b

ette

r un

ders

tand

ing

of w

hy t

hey

enjo

y ce

rtai

n ta

sks/

proj

ects

whi

le

not e

njoy

ing

othe

rs.

Clie

nt q

uote

s sh

ared

with

per

mis

sion

Page 27: Waterhouse - Recovery Prescription:  How Assessment Data Can Drive Corporate Results

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Job

Fit

Mat

ters

Page 28: Waterhouse - Recovery Prescription:  How Assessment Data Can Drive Corporate Results

Pre

dict

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Wha

t Do

Beh

avio

ral

Ass

essm

ents

Tel

l Us?

•W

hat m

otiv

ates

an

indi

vidu

al o

r gr

oup

to a

ctio

n

•W

hat w

ork

envi

ronm

ent w

ill b

ring

out t

he b

est i

n an

indi

vidu

al

•H

ow to

bes

t com

mun

icat

e fo

r im

prov

ed r

esul

ts

•H

ow c

hang

es in

the

wor

kpla

ce a

re o

r w

ill a

ffect

the

indi

vidu

al