DAY ONE | WEDNESDAY, JULY 17

CONFERENCE-AT-A-GLANCEMASTER OF CEREMONIES

Steven L. Sheinheitformer CIO, JPMorgan Chase8:00 – 8:45 AM REGISTRATION & NETWORKING BREAKFAST BUFFET

8:45 – 8:50 AM OPENING REMARKS: Kartik Kilachand, Co-Founder, World BPO/ITO Forum; Babu Lal Jain, Co-Founder, World BPO/ITO Forum, Inc.; Chairman, WICS

8:50 – 9:20 AM WELCOME ADDRESS: Jim Noble, Chairman, World BPO/ITO Forum; Author; former CIO, Talisman Energy, GM, AOL, GE, BP and Altria; Principal, The Advisory Council

9:20 – 10:20 AM

OPENING KEYNOTE: A Smartsourcing Roadmap: Challenges and Strategies Hasan Dewan, Head of Global Technology and Operations, Russell Investments

STRATEGY/LEADERSHIP

EMERGING DESTINATION & TRENDS

10:30 – 11:30 AM PANEL: Integrating Strategic BPO, ITO, KPO...and XXO: COUNTRY PANEL: The Rapidly Changing Landscape of Unlocking Opportunities for the Creation of Sustainable Global Sourcing – Again! Business Value and Growth Moderator: P.K. Agarwal, TiE Global Moderator: Harvey Koeppel, Pictographics Inc. Panelists: Roberto Bennett, Uruguay XXI; Panelists: Angelo Incorvaia, Bank Leumi; Stefan Bumov, Bulgarian Outsourcing Association; Guy Coles, HSBC; Katie Gove, Trellis; Thomas Young; ISG Luz Monica Perez Ayala, ProExport Colombia

11:40 AM – 12:30 PM ROUNDTABLE: High Impact Sourcing: Creating Sustainable, FIRESIDE CHAT: Enabling Lean and Agile Sourcing through Scalable & Innovative Social Enterprise Models Highly Collaborative Models and Multi-Location Portfolios Facilitator: Eme Essien, Rockefeller Foundation, Nairobi Facilitator: Andy Wasser, Carnegie Mellon University Speakers: Sarajit Jha, Tata Business Support Services; Speakers: Robert Janssen, Outsource Brazil; Madan Padaki, Head Held High; Juan Navarro, CESSI Argentina; Pumela Salela, Global Sourcing Council; Juan Camilo Suarez, Intergrupo Nish Acharya, formerly of Obama Administration

12:30 – 1:00 PM BREAK: Networking in the Sponsor Showcase & Country Pavilion

1:00 – 1:50 PM NETWORKING LUNCHEON

1:50 – 2:20 PM DESSERT: Visit Sponsor Showcase & Country Pavilion

BUSINESS & OPERATIONAL INNOVATION

HOW THE TECHNOLOGY LANDSCAPE

IN THE MULTI-VENDOR ECOSYSTEM IS CHANGING OUTSOURCING

2:20 – 3:20 PM PANEL: Buyers vs. Providers — Relationship The Impact of Cloud on BPO: Reality or Hype? Management through the Sourcing Lifecycle Speaker: Michael Thompson, Alsbridge Moderator: Beppe Urso, Leo Burnett Worldwide Panelists: Aldo Uva, Firmenich Flavors; Tanvir Ali Khan, Dell; Dr. Marcell Vollmer, SAP

3:30 - 4:20 PM FIRESIDE CHAT: The Evolving Role of the Successful CIO – ROUNDTABLE: Crowdsourcing: Leverage the Power May the Force(s) be with You! of the Collective without Getting Lost in the Crowd

Speakers: Jerry Luftman, Global Institutue for IT Management; Facilitator: Leila Janah, Samasource Steve Sheinheit, formerly of JPMorgan Chase, MetLife, QBENA Speakers: Carl Esposti, Crowdsourcing.org; Ram Rampalli, @WalmartLabs; Matt Swanson, Enablevue, LLC.; Dhiraj Dolwani, B2R Technologies

4:30 - 5:20 PM

KEYNOTE: Managing at the Crossroad: Sparks, Halos, and the New Business of MeaningBen Pring and Paul Roehrig, Ph.D., Center for the Future of Work, Cognizant Technology Solutions

5:20 - 6:20 PM

CLOSING KEYNOTE: Leading Change and the Challenges of Transformation Vivek Kundra, Executive Vice President of Emerging Markets, Salesforce.com; and Chief Information Offi cer of the United States (2009-2011)

6:20 - 6:30 PM CLOSING REMARKS: Jim Noble, Chairman, World BPO/ITO Forum ; Author; former CIO, Talisman Energy, GM, AOL, GE, BP and Altria; Principal, The Advisory Council

6:30 - 8:30 PM EXECUTIVE NETWORKING RECEPTION: Admittance by Conference Badge

Track Chair: Scot Petersen, SearchCIO.com

Track Chair: Scot Petersen, SearchCIO.com

www.worldbpoforum.com

DAY TWO | THURSDAY, JULY 188:00 – 8:50 AM REGISTRATION & NETWORKING BREAKFAST BUFFET

8:50 – 9:00 AM OPENING REMARKS/WELCOME ADDRESS: Jim Noble, Chairman, World BPO/ITO Forum; Author; former CIO, Talisman Energy, GM, AOL, GE, BP and Altria; Principal, The Advisory Council

9:00 – 9:50 AM

OPENING K EYNOTE: Rising to the Challenge: Delivering Real TransformationAtefeh Riazi, Chief Information Technology Offi cer, United Nations

BUSINESS & OPERATIONAL INNOVATION

EMERGING DESTINATION & TRENDS

IN THE MULTI-VENDOR ECOSYSTEM

9:50 - 10:50 AM PANEL: Strategic Vendor Management: FACILITATED WORKSHOP: Transform or Die! Managing Global Relationships Cross Culturally Speaker: Al Guibord, The Advisory Council (TAC) Moderator: Soumitra Rathod, New York Life Insurance Company Panelist: Vishal Ahluwalia, UBS Group; Brian Cross, Conde Nast; Shri Sunil Pant, State Bank of India; Julia Santos, Ernst & Young; Shiv Kumar, EXL

HOW THE TECHNOLOGY LANDSCAPE IS CHANGING OUTSOURCING

11:00 – 11:50 AM FIRESIDE CHAT: Key Challenges for Global Sourcing: Integrating Enterprise IT to Leverage Mobility, Cloud and Social Networking Facilitator: Gopal Khanna, Technological Leadership Institute Speakers: Raj Patil, aSpark & LiquidHub; Sasi Pillay, NASA; Ivaylo Slavov, Bulpros; Patricia Titus, formerly of TSA; CyberUnited

11:50 AM – 12:05 PM CLOSING REMARKS: Jim Noble, Chairman, World BPO/ITO Forum; Author; former CIO, Talisman Energy, GM, AOL, GE, BP and Altria; Principal, The Advisory Council

12:05 – 1:00 PM NETWORKING EVENT: Refreshments

Track Chair: Scot Petersen, SearchCIO.com