Management Advisory Services

Consulting, Planning and Design

DENVER | HONOLULU | SAN FRANCISCO | SCOTTSDALE

The ability to analyze and understand complex business issues has been a trademark of Wil-liam Caruso & Associates (WC&A) for many years. This strength developed the firm’s man-agement advisory service (MAS) practice, which is devoted to providing planning solutions to our client’s business issues. We listen well, develop strategic plans of action, and under-take site reviews of client issues. We then provide timely reports, studies, audits, and evalua-tions to meet our client’s challenges. Whether the objective is to prepare important proposal requests and contracts or to complete a facility audit where important business issue analysis is required, WC&A’s MAS group will provide timely and insightful direction.

Overview

Project HighlightsThe Metro Toronto Convention Centre Toronto, Ontario, Canada

Tennis Canada Toronto, Ontario, Canada

Autzen Stadium Eugene, Oregon

WC&A was hired to assist in the development of a moderniza-tion study for the Metro Toronto Convention Centre. Through this study, WC&A determined required systems and facility infrastructure and remodeling possibilities for the future of this existing building. This report assisted the convention center de-sign team in determining areas for re-planning which developed into a master plan for the facility.

WC&A was commissioned by Tennis Canada to evaluate the existing food and beverage operations of the Rexall Centre in Toronto, Ontario, during the Rodger’s Cup Tennis Tournament. This is the largest professional tournament the venue holds. WC&A’s staff spent 2 days on site during the event to review all operational factors required to ensure the highest quality food-service system was in place to serve future events at the center.

WC&A was commissioned by the University of Oregon’s Athletic Department to develop the RFP and sample contracts for suite catering services at this major Pacific 12 Conference athletic stadium. The WC&A consulting team coordinated all work with both the University of Oregon’s Athletic Department and Purchasing Offices through successful completion.

Our ServicesFeasibility Analysis A feasibility analysis is an overall review of food- service systems opportunities and problems using a high-level, macro-review approach. This analysis can occur at any time but typically occurs either prior to design commencement or as a separate stand alone assessment of the project facilities. It is often used to determine the degree and type of food services that is appropriate for a particular project.

Master Planning Master planning occurs after the decision to include food and laundry services has been made. It is the review of all operational, legal, situational, and any additional related logistical issues that may impact the planning and design of the future food and beverage, laundry, or solid waste systems. The result of the master planning services is a detailed written study document.

Programming Programming is the natural next step after the completion of master planning and prior to design commencement. It outlines all of the necessary specific design elements for a project such as sys-tems that will be employed, special requirements for a project, and/or property, space adjacencies, estimated equipment costs, space requirements, and any additional factors required.

Operational Studies Operational studies are completed when a facility is interested in learning more about one of two scenarios. The first scenario is when a company would like to evaluate the financial viability to sustain its current operation. The second scenario occurs when a facility would like to learn how to modify an existing operation to reach specific preset financial goals and objectives. This evalua-tion looks at the entire operation. The knowledge and experience of the consultant is a critical factor to the success of an operational study.

Facility Audits A facility audit is the review of a facility’s food and beverage operation as it relates to 1: Contract re-quirements and 2: Industry benchmark quality and service levels. A facility audit is extremely detailed and surveys a foodservice or laundry operation on a micro-level. The deliverable is a detailed report that outlines the various issues.

Development of RFP’s & Sample Contract Document Packages Bill Caruso was one of the first food facilities consultants to create RFP and sample contract document packages for foodservice clients back in 1973. He is well known in the industry for this particular service.

Over the years, these packages have become system- ized documents that clients can use when there is a need to employ an outside contract foodservice firm within one of their facilities. WC&A consults clients in creating customized RFP’s listing all of the requirements necessary to both prepare and provide a written proposal to manage a foodservice operation. A sample legal contract simply outlines the legal responsibilities and require- ments of all parties involved for that operation.

These sample documents have assisted many clients over the last twenty plus years and have earned WC&A’s clients over $1 billion dollars in additional commissions and grants.

Expert Witness Services As a global leader in the industry, the firm and William Caruso have been called on, both domesti-cally and internationally, many times throughout the years as expert witnesses for legal cases in trial or litigation based on WC&A’s knowledge and stature as an independent consulting firm.

Branding & Menu Development Consulting Branding and menu development consulting is a service unique to WC&A. We understand how to create a holistic experience within facilities through excellence in food and beverage systems planning and design. WC&A provides profes- sional consultation regarding the type, style, and menu mix of food and beverage offerings within a facility, as well as how to create visually appeal-ing spaces and brand logos using light, color, and overall look and feel.

Arvada Center for the Performing Arts Arvada, Colorado

Austin Civic Center Austin, Texas

Clark County School District Las Vegas, Nevada

Colorado Convention Center Denver, Colorado

Del Mar Race Track Del Mar, California

Lafayette Regional Airport Lafayette, Louisiana

U.S. Airways Center Phoenix, Arizona

St. Michael District Hospital Bridgetown, Barbados

St. Philip District Hospital Bridgetown, Barbados

The Boise Convention Center Boise, Idaho

Mariucci Arena Minneapolis, Minnesota

Washington D.C. Convention Center Washington D.C.

Calgary Stampede Calgary, Alberta, Canada

Denver, City and County Building Denver, Colorado

Columbus Convention Center Columbus, Ohio

Lexington Center Lexington, Kentucky

San Jose Arena San Jose, California

Stirreth Prison Dallas, Texas

University of Denver Denver, Colorado

University of Utah Salt Lake City, Utah

University of North Carolina at Charlotte Charlotte, North Carolina

Roanoke Civic Center Roanoke, Virginia

Waco Convention Center Waco, Texas

High Plains Correctional Facility Brush, Colorado

Memphis Cook Convention Center Memphis, Tennessee

Pennsylvania Convention Center Philadelphia, Pennsylvania

Red Rocks Amplitheater Morrison, Colorado

Tivoli Center, Metro State College Denver, Colorado

University of Nebraska Lincoln, Nebraska

Wheat Ridge Regional Center Wheat Ridge, Colorado

Atlantic City Convention Center Atlantic City, New Jersey

Duke University Durham, North Carolina

Georgia International Convention Center College Park, Georgia

Myrtle Beach Convention Center Myrtle Beach, South Carolina

Ballpark at Arlington Arlington, Texas

University of Guelph Guelph, Ontario, Canada

Denver Children’s Hospital Denver, Colorado

Garden of the Gods Visitor Center Colorado Springs, Colorado

Oregon Convention Center Portland, Oregon

Portland Center for the Performing Arts Portland, Oregon

San Francisco Giants San Francisco, California

St. Louis County Justice Center St. Louis, Missouri

The National Aquarium Baltimore, Maryland

Baltimore Convention Center Baltimore, Maryland

Exempla Lutheran Medical Center Wheat Ridge, Colorado

Saint Paul Civic Center Saint Paul, Minnesota

University of Colorado Medical Center Denver, Colorado

Des Moines Convention Center Des Moines, Iowa

Amtrak Corporate Washington D.C.

Lakewood Country Club Lakewood, Colorado

Philips Arena Atlanta, Georgia

Georgia Dome Atlanta, Georgia

Coors Field Denver, Colorado

Ford Field Detroit, Michigan

Hynes Convention Center Boston, Massachusetts

Lane County Juvenile Program Eugene, Oregon

Mc Cormick Place Chicago, Illinois

Metro Washington Zoo Park Washington D.C.

Miller Park Milwaukee, Wisconsin

Highlight Client List

Santa Clara Convention Center Santa Clara, California

Spartan Stadium at San Jose State University San Jose, California

Indiana State University Terre Haute, Indiana

Los Angeles Memorial Coliseum Los Angeles, California

PNC Park Pittsburgh, Pennsylvania

San Diego Convention Center San Diego, California

Telluride Conference Center Telluride, Colorado

Fresno State University Fresno, California

Hubert H. Humphrey Metrodome Minneapolis, Minnesota

The Rivercentre Baton Rouge, Louisiana

Seattle Center Seattle, Washington

Colorado Academy Denver, Colorado

Cumberland County Civic Center Portland, Maine

Omaha Convention Center Omaha, Nebraska

Massmutual Center Springfield, Massachusetts

Maricopa County Correctional Facility Phoenix, Arizona

University of Dayton Arena Dayton, Ohio

Folsom Field, University of Colorado Boulder, Colorado

Phoenix Civic Center Plaza Phoenix, Arizona

Santa Fe Convention Center Santa Fe, New Mexico

Renaissance Schaumburg Convention Center and Hotel Schaumburg, Illinois

Coliseo De Puerto Rico San Juan, Puerto Rico

Mount Rushmore National|Historic Monument Mt. Rushmore, South Dakota

Tacoma Convention & Trade Show Center Tacoma, Washington

University of Oregon Eugene, Oregon

UCSF Mission Bay San Francisco, California

Virginia Beach Convention Center Virginia Beach, Virginia

Boston Convention and Exhibition Center Boston, Massachusetts

Las Vegas Convention Center Las Vegas, Nevada

Ohr O’Keefe Museum Of Art Biloxi, Mississippi

Vancouver Convention & Exhibition Centre Vancouver, British Columbia, Canada

Oriole Park at Camden Yards Baltimore, Maryland

Denver Justice Center Denver, Colorado

Nickelodeon Hotel Orlando, Florida

Moscone Center San Francisco, California

Ernest N. Morial Convention Center New Orleans, Louisiana

Tennis Canada Toronto, Ontario, Canada

Vestas Wind Brighton, Colorado

Contact Information:

Corporate Headquarters 8055 East Tufts Avenue Suite 1320 Denver, CO 80237P: 303.649.1600 F: 303.649.1660 Honolulu Office 1888 Kalakaua Avenue Suite C312 Honolulu, HI 96815P: 808.447.5812 F: 808.442.3100 San Francisco Office 2950 Buskirk Avenue Suite 300 Walnut Creek, CA 94597P: 925.407.4797 F: 925.407.4701 Scottsdale Office 7047 East Greenway Parkway Suite 250 Scottsdale, AZ 85254P: 480.659.3888 F: 480.659.4052